"Disappointed with Staff"
For the money the room was clean enough. However I am very disappointed with the lack of concern from the staff regarding a lost item. I contacted the hotel within three hours of checkout, prior to required check out, and had to leave a message for housekeeping. Five hours later I had not received a call so I called again. Again had to leave a message. […] After sending an email 6 hours later I still received no return call. The following day I called and spoke to a manager who was going to check on things and call back. Another day passed and still no return call. Lousy customer service. I WILL NOT STAY HERE AGAIN. Read moreGenuine Hotels.com guest review
"Good Hotel Needs Some Maintenance"
Good Hotel. They need a better maintenance department. Lot of cosmetic items that need to be corrected in the room.Genuine Hotels.com guest review
Very old hotel and I totally understand why there is promo for this hotel all the time in negative way. I am not going back to this hotel.Genuine Expedia guest review
When we approached the hotel I started thinking what possessed me to book this dump. On the outside it looks like an old military barracks, but then I decided to give it a fair shot. As I walked in the lobby I started to like it. The lobby looked great, everything was new and shining, except for a water leak in the middle of the lobby ceiling and a […] bucket on the floor under it to collect the water. I got my key and I went upstairs. As soon as the elevator got to my floor and the doors opened everything was old and dirty again. The carpet was very shaggy and dirty, some room numbers were missing and were replaced by handwritten notes. I entered my room and again I was shocked. It smelled like animals, and the beds looked like they were dirty. There was hair on them. The windows were dirty and I didn't even go in the bathroom. I went downstairs to ask for a replacement room, which the front desk person gave me immediately. It was on the same floor, and the room was in the same awful condition. This room also had wall moulding peeling off and the AC was terribly loud. The door didn't close right either. I called Hotels.com and they were very nice and helped me get out of this nonrefundable reservation and get a new reservation at the nearby Hyatt Place. Beware of this hotel. Read moreGenuine Hotels.com guest review
I will definitely make this the place I would stay during my visits to Charleston.Genuine Expedia guest review
When we arrived couldn't get what we had requested. Then after we got our rooms we went out and when we returned the staff had rented one of the rooms to someone else and I walked in on them. Luckily they were understanding and the front desk after saying there was NO WAY that happened they finally conceded it had and have me another room. Then about […] a half hour later my daughters called and said someone had walked in on them. I went to the front desk and sure enough they had rented the other room out to someone else. The guy at the desk offered me one free breakfast for my trouble. I ask for a manager and was told he was not on site . I then ask for the room to be rekeyed and saw the day manager the next Morning Read moreGenuine Hotels.com guest review
This was a very pleasant experience. The hotel was very nice and clean and the staff was wonderful! Everyone was extremely friendly and helpful and offered great customer service. By far my best expedia experience yet!Genuine Expedia guest review
"Not satisfied at all"
While the appearance of the hotel lobby is nice, it is deceiving. The room was very outdated and needed some serious TLC. There was a large stain on one wall, the shower rail was coming loose with cocking hanging, there was a large burn on the dresser, and the toilet seat was broken. We did find the bed to be very comfortable, but we didn't get much […] rest as there were dogs in the next room barking until well after midnight and very loud functions going on right underneath us on the main floor (our room was on the second floor). We were surprised how late the noise kept up and were very disappointed as we traveled over ten hours and were very tired. The pool seemed nice and the bed was soft, but those are the only positives we found during our stay. Read moreGenuine Expedia guest review
I would stay again and will recommend to others when staying in the area.Genuine Hotels.com guest review
"Only Affordable One In Town"
Rooms were clean. Towels were minimal. Air conditioner was loud. But for the price, it was fine. The staff were very pleasant. No free breakfast!Genuine Expedia guest review
Very average, not too clean, but not filthy.Genuine Hotels.com guest review
"Nice Hotel - Clean Rooms"
The hotel is nice on the inside. The room was pretty clean. Updates are needed in the bathroom and throughout the room. But overall it was comfortable stay.Genuine Expedia guest review
"Fantastic service, Sorta off the beaten path"
They service was great and they were very accommodating. The cleaning crew comes in early if you do not have a do not disturb sign up (8:30/9AM). The heated pool was very nice. The outdoor pool area is wonderful and secluded from the highway. The hotel is located right off highway 26, about 15 minutes from everything, except less than 5 minutes from […] the Tanger Outlets. It is nice if you do not want to be in the middle of everything. Read moreGenuine Hotels.com guest review
"Great weekend, Great Stay!"
Great location if you want to visit Charleston and surrounding areas (Isles of Palms, Mt. Pleasant, Sullivan Island, etc) since it's near the beltline. Staff was very accommodating. Hotel room was nice. It had some defects, and very simple bathroom (but everything was clean). Overall, we enjoyed it and would definately stay there again.Genuine Hotels.com guest review
"Not Up To My Expectation"
Really disappointed. We stayed at this location a few years ago (under a different name) and it was excellent. Not this time. Pets are allowed in rooms. Not enough luggage carts and the A/C units in our room was loud and uncontrollable. The iron in our room did NOT work and it took 2 more tries before we found 1 that did. This made us late for my e […] vent. Read moreGenuine Hotels.com guest review
"Not so great"
The lobby and pool, fabulous! The room and bathroom leave a lot to be desired. I request towels 2 of my 5 days, as they weren't replaced upon my room being "cleaned". I will not stay there again.Genuine Expedia guest review
"It was a good stay"
The hotel is very nice, a little old, but the rooms are clean and comfortable (except for the pillows, hated the pillows, so soft). My only bad comment is that the stocking of things like shampoos and coffee was not consistent. Ex. I had coffee but not sugar, creamer, or spoon... Besides that I have to say that the hotel is right off the highway, next […] to the mall, only 10-15 min from downtown. The beach is a bit farther (20-30 min) but the drive is not that bad since is all highway.. I would stay here again, the staff was SUPER nice and ready to help you! :) Read moreGenuine Hotels.com guest review
Staff was excellent!Genuine Hotels.com guest review
Sorry that the hotel did not have more amenities, such as little store or even a machine to buy munchies. And $2.50 for a cup of coffee was a little much. Otherwise we had a pleasant stay.Genuine Hotels.com guest review
"Ok but not great"
The hotel was very nice & the room was clean. Didn't get a chance to check out the pool. We booked a room with 2 doubles because we have kids. When we called on the way in to get an extra bed rolled in they told us we only had a room with 1 bed it in to begin with instead of 2. Not sure why we had the option of booking for 2 beds if they were not going […] to honor it. No fridge in the room was a mild disappointment but not a big deal. Hotel was right off the interstate with plenty of parking near the side entrance which was nice. Read moreGenuine Hotels.com guest review
To say we were pleasantly surprised is an understatement. The outside of the hotel is dated but do not let that distract you. The hotel staff was excellent. The rooms were clean and remodeled. The only thing they needed to do in our room was remodel the shower/tub. The pool area was also very nice both indoor and outdoor. We were spending time between […] Charleston and Mt Pleasant so the location was very convinent for us. Read moreGenuine Expedia guest review
"Great for the deal"
After spending quite some time looking around at all the different deals in this area, I'm so glad this is the one we went with. Don't expect a resort, but definitely a great place to stay a night or two. Best deal in all of Charleston!Genuine Expedia guest review
"very comfy beds and sheets!!"
Close to downtown and comfy bedding. The staff was super helpful and easy to check in.Genuine Expedia guest review
"Business & Family trip"
The hotel is pretty and clean. I tjink its a good place to hav a family reunion or function. But I think every room in a hotel should have a microwave and fridge in it. It took several days for room to b clean, because of miscommunication. All employees should be able know language spoken.Genuine Hotels.com guest review
"Nice Hotel near Charleston"
Beautiful room, great comfy bed, hotel has a shuttle available to go to the Historic District--but at $10 per person round-trip--it's overpriced.Genuine Expedia guest review
When we arrived at the hotel I immediately complimented the check-in staff that the lobby looked exactly as the internet portrayed. Unfortunately it was down hill from there! The first room we were given had such horrible stains on the carpet that it felt like a crime scene. They gave me another room assignment two doors down which I thought was very […] considerate because I was able to carry our belongings there. However, it was 100 degrees in there. The unit was blowing hot air. I called downstairs and was told ok someone from engineering would be up. Well in the meantime I began my vacation. When I returned to room#2 the air was still broken. I asked for an upgrade at this point and was granted a king suite (sofa bed) for older adult. Staff made up sofa and were very courteous. By now, all I wanted was to get a shower and go to bed. Read moreGenuine Expedia guest review
"Please don't stay there"
I was extremely disappointed. I got the worst room in the hotel. My alarm clock didn't work. The A/c had no controls. I was unable to take a bath because the tub would not fill. I would not recomment this hotel to anyone!!!Genuine Hotels.com guest review
"fix the Gnats or fruit flies"
This hotel was good. I was not expecting things like a refrigerator or microwave to cost money to have. The rooms were good size. The shower pressure was low and I like a good shower pressure. The pool was great and the gym was awesome too. The best part was the bed in the room. If they could fix the cost for refrigerator and microwave and the fruit […] flies, I would come back again. I could not enjoy my time at the bar because of the fruit flies. Read moreGenuine Hotels.com guest review
Hotel was booked for 5 people (kids ages given on website). The max capacity for the room was 4 people. We were told a roll away would be a fire hazard and they were booked solid so they could not change our room. One of my kids slept in a chair in the room. He thought it was fun BUT I DID NOT!!!!Genuine Hotels.com guest review
"Looks good from the outside but rooms are filthy!"
The elevator smells like urine, I had to switch rooms because the first room was very smelly, dusty and has damaged lamps and damaged sliding closet glass door. I was happy to and surprised by how quickly I another room key was sent up to me. I hoped for a better room but the second room was just as dusty. As I pulled back the curtains, dust were literally […] coming out. The bed sheets had an unpleasant smell to it. Too much to list. This was my first time ever being in a hotel room where I was really disappointed and dissatisfied with the cleanliness of it. To make matters worse, I was billed $25.00 after checking out which I was not notified of while I was checking out. I'm still not sure what the money was for. So, look out for unexplained billing after check out. Read moreGenuine Hotels.com guest review
"Good hotel for price"
Hotel needs a little updating but it's nice staff was very friendly and accommodating a great dealGenuine Hotels.com guest review
"Very poor service and the hotel run down"
The service that I received from the staff was very poor. The lobby looks great but the overall appearance and the rooms are old and in such a desperate need of restoration. There are many hotels near by so I would recommend looking at other options if considering to stay in this area.Genuine Hotels.com guest review
Convenient to downtown; basic no frills roomGenuine Hotels.com guest review
"Very nice and great price"
One of the best Hotels I have been at for the price. Clean comfortable. Next to interstate so just 10 minutes from downtownGenuine Hotels.com guest review
The beds are extremely uncomfortable! I barely slept the whole weekend!!!Genuine Expedia guest review
Booked the room through a third party agency... We didn't have the king bed when arrived, instead had 2 double beds. Room was musky... After complaining we were upgraded to the suite at no extra cost. The suite was super nice... Will stay there again..Genuine Hotels.com guest review
Just wish they had more people working the front desk at checkout ! 1 employee for 20 people? What a long wait!Genuine Hotels.com guest review
For the price it was a great hotel however they could replace that carpet and update the rooms a little, especially beds!!Genuine Hotels.com guest review
"very low end"
pretty dirty hotel! due your self a favor and stay somewhere else!Genuine Expedia guest review
Wonderful. Thanks!Genuine Hotels.com guest review
"Nice hotel for the money"
The hotel rooms are a little dated but they are great for the price. The pools and exercise room were great. Kids loved it. Very close to shopping and only 15 minutes from downtown and 20 minutes from mt. Pleasant and isle of palms.Genuine Expedia guest review
"Worth Every Penny"
Would definitely stay again when I return to CharlestonGenuine Expedia guest review
"This is maybe a 2 star hotel."
Housekeeping was virtually absent and response to complaints inadequate. The hotel is under significant renovations and while the beds were comfortable--the rest of the hotel, including the bathrooms and other parts of the room, were falling apart. Literally, the railing in the tub and shower fixtures were falling off the wall. It was a dangerous situation […] and if anyone had children or elderly people, it would not have been even adequate. The front desk staff indicted to me that they had "received a number of housekeeping complaints and wow, something must be wrong there." Read moreGenuine Expedia guest review
Loud air conditioner Room was left unlocked and ajar by cleaning lady. Breakfast buffet and staff was very nice. No in-room book with nearby restaurants or hotel amenities. Hotel clerks, etc were friendly.Genuine Expedia guest review
"Massive, Very Old Hotel, Clean but needs repair"
This hotel was clean. However, it was huge and very old. The locks were old and malfunctioning. Moldy vents by the shower, dated and spooky carpet in the hallways. Phone did not work. Has three elevators, one of the very quietly tells you what floor your on in a very spooky way. Overall this hotel was creepy like out of a Stephan King movie. To be […] fair it was clean and the bed was comfy and new. Nice toiletrys. Another weird thing about this hotel is that it is not on google maps. Strange place. Won't return. Read moreGenuine Hotels.com guest review
"Former Sheraton Hotel, on decline but still good"
for the price and their specials, it is still a good value for the dollar. The staff was professional and efficient and I always saw someone cleaning and maintaining inside & out, so there is an effort to maintain the property. The pool is one of the better ones in North Charleston and it was the 2nd reason behind the price of $85 a night during my […] midweek stay that I choose this hotel. They still have & use the same pool lounge chairs as the prior flagship hotel which was in very good shape. I did not use the fitness room, but it looked a lot better, bigger with more stuff than Courtyard and Hampton hotels that are nearby which I visited because friends were staying there. The carpets and wall paper are starting to get tired in the rooms and hallways, the bed and sheets were comfy and clean, so go for it if the price is comparable. Downtown was a 15 minute drive and the beach was another 20 minutes. I did not try the bar or restaurant on this stay. Maybe next time. Read moreGenuine Expedia guest review
The stay was comfortable enough. It was clean and everyone was friendly. I liked that they had a washer and dryer in the hotel. It was decorated nicely. Need cosmetic work. The bathroom could use an overhaul. It was close to airport but far 1/2 hour drive to all points of interest.Genuine Expedia guest review
"Manager needs lessons on management"
This hotel was large and lovely and a good bargain. What could be improved? #1 if the Manager is aware that 200 people are all checking out on THAT day - have more than 1 person working the desk while chatting in the lobby - the fact that you "can't work the computers" does not negate your responsibility to schedule and assist/manage those who do #2 […] - actually clean the room where people are staying for more than 2 nights(we NOTICED the room was not vacuumed and faucets were not cleaned). #3 - leave additional soaps and shampoos if they are being used. #4 DO NOT KNOCK on doors before 9 am to "CHECK" if you can clean rooms on day of check out if check out is at NOON! Read moreGenuine Hotels.com guest review
great experience, we were able to check in early which was nice after a 15 hour drive with a 14 month old baby. The pool was a little chilly but we did stay in may so can't complain too much about that. very clean and comfortable place. would definitely stay again and recommend to anyone.Genuine Expedia guest review
"Great hotel for the price!"
The outside looks a little old but I was pleasently surprised once we went in. The staff was great, clean room, nice pool. Also, we had dinner in the restaurant one night and the food and staff was awesome! It was a short drive to all the sites. We will be back for sure!Genuine Expedia guest review
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