Room service was great. The restaurant, Chopps, was awesome. The hotel lobby/bar was modern and open. Lots of couches and lounge sections. The free shuttle service was fantastic in going to/from the wedding at the L'Andana restaurant right up the street!Genuine Hotels.com guest review
The room was very clean and comfortable. Had an excellent open buffet breakfast but we had to wait 30 minutes to get a table. So dont wait until you are so hungry. We also got locked out after the breakfast because our keys to the room didnt work. A security had to escort us to the room and he had to check our IDs which was inconvenient. Overall it […] was a nice stay. Read moreGenuine Expedia guest review
"Great property. But it's not in boston proper"
Super hotel. In spite of 18 month ongoing construction project. Renaissance quality property available at bargain rates on weekend. Clearly the jewel of the western suburbs on the 128i/route 95 ring road..if you know the area it is only a 20 minute ride from Boston downtown. A $48.00 taxi ride. I met a international air carrier 777 crew who had a 2day […] layover due to weather who were initially miffed about the distance from Logan. But then were thrilled with the property and amenities and even the under construction downsized restaurant and bar. The hotel is thirty years old and undergoing an expensive upgrade. Offset by super health club (24/7) pool open at 6am.!,,tons of free parking. And a moderately priced world class breakfast buffet with every imaginable food. Very clean. Awesome beds. Friendly staff. And well worth the extra ride Read moreGenuine Hotels.com guest review
"Nice stay, very comfortable"
The staffs are super kind.Genuine Expedia guest review
Response by Boston Marriott Burlington It is great that you were able to spend some time at the Boston Marriott Burlington and we thank you for your feedback. We strive to provide our guests with options while dining with us and we regret we did not meet your expectations. Thank you for bringing your concerns to our attention. We will look further into your comments and we hope to welcome you back the next time you are in the area.
Nice room, comfortable, brilliant staff and buffet breakfast was fantastic and lots of choice. Will stay here again.Genuine Expedia guest review
Response by Boston Marriott Burlington We are delighted to read you were able to enjoy so much while staying at the Boston Marriott Burlington. Your kind comments regarding our staff and your dining experiences are appreciated. Thank you and we look forward to welcoming you back again soon.
"close to the Burlington Mall"
First they couldn't find my sister's room in the computer which I paid for through Hotel.com. So I had to go and put it on my credit card. They moved our room 3 times. I found the receipt for my 2 rooms and showed them. They did comp me $50 and they sent up a fruit/cheese tray for my troubles. It was just a pain going through the whole room change and […] not having our reservation correct in the computer. Why they changed my room who knows. Read moreGenuine Hotels.com guest review
The Burlington Marriot is a great bang for your buck. The price we paid included a full breakfast, parking, and free wifi. The wifi being only so, so. We paid $120 a night including tax and stayed for 3 nights. Part of the hotel was under construction, but this did not interfere. The lobby and restaurant were very large, nice, and new. My 11 year old […] daughter and husband enjoyed the indoor pool and hot tub. There was also a Gym on that floor which looked nice as well. The room was fair. When we arrived, there was a hair in the bathtub. The response to this was immediate. I turned down their offer to switch rooms, so they came and re-cleaned within 10 minutes. The water pressure in the shower was not good, and we did notice some black dirt on the sheets. Overall, I think it was a great deal if you are looking for a short family get away and don't want to pay the prices to stay in downtown Boston. Read moreGenuine Hotels.com guest review
So is not close to the turistic places in Boston.Genuine Expedia guest review
Response by Boston Marriott Burlington When staying at the Boston Marriott Burlington, our guest can explore a variety of local attractions including Minute Man National Park, Lexington area attractions and more. Our team is always available to assist with any questions you may have. Thank you for sharing your feedback and we hope you have the opportunity to visit us again soon.
The room was very crowded. Yes we had 5 adults but stated this up front and were reassured that it would be very accomodating for that number. The roll away bed that we asked for up front was not available and they acted like they knew nothing about it. Plus we were told it was complimentary but were charged for it. They did remove it from the bill […] but not without a hassle. They insisted that it was never stated as complimentary. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for taking the time to share your experiences with us. Should our guests request a rollaway bed, there is a daily fee associated and we sincerely regret any miscommunication. Feedback like yours helps us to improve upon our services and we appreciate you bringing this to our attention. It is our hope to welcome you back so we may restore your trust.
Great spot for the money.Genuine Hotels.com guest review
Overall Good. Hotel/Room was clean. Breakfast was nice. Pool was nice.Genuine Hotels.com guest review
There was four of us and there was only three sets of towels. Then when the room was cleaned, the cleaning person hung our towels up and no clean towels. We have to ask for a set of four towels and had the delivery guy take the dirty ones. He wasn't too pleased to take those towels.Genuine Expedia guest review
Response by Boston Marriott Burlington It is disheartening to read comments like yours and we truly regret any inconvenience. Our housekeeping policy is that when towels are not hung up, they should be removed and replaced. I will share your feedback with our housekeeping team as we continually refresh our commitment to our guest. We thank you for bringing these points to our attention and we hope to have the opportunity to welcome you back and restore your trust.
"If noise bothers you..."
Then stay elsewhere, plain and simple. We heard giggling, running water, and other routine sounds that one would expect NOT to hear from the next room until 2:30 AM. But they did return me 50% of the rate the next morning! and we're very polite and apologetic. We stayed here once before and no issues, so either that time we were lucky, or the ground […] floor (3), is the uninsulated wing. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington While we are happy you were able to enjoy your previous visit to our hotel, we sincerely regret any inconvenience during your recent stay. Our team is always available to assist our guests should they have any concerns and we appreciate your patience. We have many room types and our team can assist with getting you into a room location that best meets your needs. Thank you and we hope to welcome you back again so we may restore your confidence.
Everything was great, can't complain.Genuine Hotels.com guest review
My husband and I had a very pleasant stay. Rooms are very clean. We enjoyed breakfast very much!Genuine Expedia guest review
Response by Boston Marriott Burlington We are thrilled that you and your husband were able to enjoy your stay at the Boston Marriott Burlington. Thank you for your kind comments regarding our breakfast buffet. It would be our pleasure to welcome you back the next time you are in the area.
"Very nice place lobby under construction"
I would recommend it to any one Very satusfiedGenuine Hotels.com guest review
"will be perfect without the noise from renovation"
Front desk staff - Jessica is excellent, very professional, nice and respectful, she provided me with a great quality of service. Thanks to Jessica! Everything is great during my 3 nights stayed except the noise from the renovation. I will come back.Genuine Hotels.com guest review
The staff were very nice and helpful. They will try their best to help me. My friend had a bad cold, I asked them to find a humiditor. Although they could not find a one, but they try their best. I appreciate that.Genuine Expedia guest review
Response by Boston Marriott Burlington Thank you for your kind comments regarding our team. We regret that we were not able to assist with finding a humidifier for your room and we appreciate your patience. We hope to welcome you back again soon.
"A bit far from downtown Boston"
Over priced for its quality and location. Didn't get the 2 beds as reserved. Receptionist said it hadn't been guaranteed?! The extra bed was awful.Genuine Hotels.com guest review
"Great hotel in Burlington!"
I stayed at this hotel for a weekend getaway to the boston area, I can only say great things, let me start off my saying that the hotel is undergoing some minor construction/landscaping but the hotel has done a great job at not making that an inconvenience at all (no construction noise at all during my stay). The front desk was awesome with any accommodation, […] even switching me from a king to double bed room last minute. The hotel room itself was spotless and everything looks well kept and clean as can be. I would highly recommend this hotel to those wanting to visit the Boston area, downtown Boston is a 20 minute drive! Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington It is great to read that you were able to enjoy your visit to the Boston Marriott Burlington. We are nearing the completion of our Great Room enhancements and we look forward to welcoming you back to take pleasure in the upgrades. We are located near many area businesses as well as shopping and dining and are happy to learn your trip into Boston was easy. Thank you for your review and we look forward to welcoming you back.
"close enough to many attractive destinations"
Hotel was going through some renovations so front desk/concierge service was compromised a bit. Pricey and clearly caters to business travelers more so than family travel - lack of the attractive "free breakfast" and free internet amenities. Gym and pool were nice.Genuine Hotels.com guest review
"Ok alternate for our purpose."
This was our accommodation while visiting family when we could not get into our favored location on short notice. Less than perfect because of distance/time to the family home. But also: Arriving after a long drive, it was not clear where to check in --no clear signs on the drives. Were initially sent to a room that was already occupied and did not […] have correct beds anyway. There was only one washcloth in a two-bed room reserved for 3. Not enough hanging space in the bathroom. Floor lamp could not be used because knob was missing from switch. Read moreGenuine Hotels.com guest review
"Expected much more..."
The room was not 100% clean... yellow stain on floor under sink in bathroom, cobwebs in the corners of the ceiling. Huge bed pillow had yellow stain. Went to hotel restaurant, sign says wait to be seated. No hostess at front desk. We decided to sit at the bar, unfortunately it was small, no open/free seats available. We ordered clam chowder that was […] much more like tasteless milky undercooked potato soup. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington It is disappointing to read comments like yours. We strive to provide a wonderful experience for all of our guests and it appears we missed the mark on ensuring your stay was as you expected. I will review your comments with the housekeeping team so we can address any areas of concern. We regret any difficulty you may have had with seating at our restaurant. We are currently in the process of upgrading our lobby area to include the Marriott Great Room; featuring a more inviting area to relax, dine and enjoy some quiet time. We hope to welcome you back to the Boston Marriott Burlington so we may restore your trust. Thank you.
""Deluxe" is a relative term"
We were spending a few days in the Boston area with our two adult sons and wanted one room for the four of us. The "Deluxe" room with two double beds sounded like it would work just fine, but when we got to the hotel, all they had for us was a room with one king bed. They knew the reservation was for four people, so they offered us a roll away for the […] room. when we saw the room it was obvious that there was no way 4 people would be able to sleep in it. When I told the lady at the desk that we made a reservation for a room that would sleep 4, she said there was nothing she could do, and suggested that I should not book online. It was a very uncomfortable stay in a room that was way too small. Way overpriced for what we got. Would not stay there again. Read moreGenuine Hotels.com guest review
Staff was nice but must have been a wedding or some event going on and drunk loud people in halls all night long. Hotel should have staff on all floors of elevator foyers reminding people that guests are TRYING to sleep.Genuine Hotels.com guest review
"Not enough lights coming in the entrance. Hard to"
Good great service. Clean. Restaurant good. More lights needed at entrance of the street. Hard to find. Should offer free internetGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for taking the time to share your stay with us. We are happy you were able to enjoy the service as well as your dining experience while here. Thank you for sharing your concerns regarding the lighting. Feedback like yours helps us to improve upon or guests' experiences and we will look into your comments further. We hope to have the chance to welcome you back to the Boston Marriott Burlington.
"comfortable place to stay"
It was excellent. We stayed just one night and we wished we could stayed longer. The beds were really comfortable and the room first class.The new lobby was still not ready and everybody had to go to a small temporary lobby.My husband peeked into the new location and he said "it's going to be big and nice". Breakfast is not included and you need to […] choose between buffet (hot)or continental breakfast (cold). Be aware when choosing one or the other because all the food is together and if you have just one item that its hot, they charge you for a buffet breakfast. It happened to one of our guests.Parking was free. We recommend it! Read moreGenuine Hotels.com guest review
"Great location, easy access to major roads"
Stayed for a conference and enjoyed most everything with the exception of the renovation construction that started at 7:00 AM.Genuine Expedia guest review
Response by Boston Marriott Burlington Thank you so much for your kind comments regarding your stay. We will look into your comments regarding the fitness center so we can address as necessary. Although the majority of your visit was enjoyable we regret that we did not meet your expectations on every level. Our property enhancements will be complete soon and we hope to welcome you back to the Boston Marriott Burlington the next time you are in the area.
Overall a wonderfull stay. Large room and great staff. Couldnt ask for betterGenuine Hotels.com guest review
"Great! visited Boston for the first time"
After a full day getting to know and see Boston, my check-in was fast. Room was clean and the comforts were great. A great finish to great day.Genuine Expedia guest review
Response by Boston Marriott Burlington Thank you for sharing your experiences at the Boston Marriott Burlington. We are delighted you were able to enjoy your time with us while visiting Boston for the first time. We hope you have the chance to visit us again the next time you are in the area.
"wedding party accommodations"
front desk personnel could have been a bit more friendly and/or could have thanked us for our stayGenuine Hotels.com guest review
"Great Hotel! Great Restaurant! 5 STAR!!!"
Obviously, I enjoyed our stay and would definitely come back again. Both the indoor and outdoor pools were great. Rooms were very nice, quiet. Everything was STAR for an awesome price.Genuine Hotels.com guest review
"Great option for the price"
We were pleased with the service received, we met the director of sales and chatted for a bit, great guy and ver y personable which has an effective influence on his staff. There was construction going on but we barely noticed, the staff was absolutely great accommodating our last minute requests. We got the package which included the breakfast bar, […] expectations were low so to see a catered high quality breakfast each morning with a cheery waitstaff was a great surprise. We have decided to that we will be actively seeking Marriott's like this one in the future. Read moreGenuine Hotels.com guest review
Nothing special. Just a clean, nice hotel.Genuine Hotels.com guest review
Great hotel with all the amenities for a great price!Genuine Hotels.com guest review
This was my second time here this summer. It's a nice hotel with unbeatable rates and a convenient location. I would definitely stay here again.Genuine Hotels.com guest review
"Easy drive to Boston"
Room was great! Breakfast was worth the upgrade and staff was very friendly.remodeling in lobby was not intrusive to our stay. Very satisfied!Genuine Hotels.com guest review
"A very pleasant stay."
Overall, it was a very pleasant stay despite the renovations inside and outside the hotel. We're glad we purchased the breakfast-n-room option as the breakfast buffet was not only excellent but all the wait staff (in particular, a young lady named Beth) sent us off in good spirits each of the 3 mornings of our stay. The room was sparkling clean due, […] in part, to the hotel's "no pets" policy. We think this would be a good place to hold family/class/organizational reunions. We will definitely consider staying at this Marriott again the next time we come to Boston. Read moreGenuine Hotels.com guest review
"great price great place"
AgainGenuine Hotels.com guest review
"Good Hotel enven though some far from Boston"
My family stayed two night at August, and was very satisfied at the room, facility, service, moring beffet enven though the location is some far from Boston. My family wanted to extend one more night, but all room was sold out. It was only dissatisfaction.Genuine Hotels.com guest review
It was a nice experience, hotel comfortable, friendly stuff but....the matress very uncomfortable, I can not sleep, sorry !!!!Genuine Expedia guest review
Response by Boston Marriott Burlington Thank you for sharing your experiences with us. We are delighted you were able to explore the area easily and found our central location worked well for your visit. When staying with us, it is our hope that our guests will make us aware of any concerns they may have with their accommodations. We regret that we did not have the opportunity to move you to a more comfortable room and we thank you for bringing your concerns to our attention. We look forward to welcoming you back to the Boston Marriott Burlington.
Though the overall stay was pleasing , some minor issues got confused. Because of the mixed up of names with other customer which is almost identical. Problem was resolved by courteous staffGenuine Expedia guest review
Response by Boston Marriott Burlington It is great that you were able to enjoy your visit to the Boston Marriott Burlington. It appears we did not meet your expectations on every level and we regret any inconvenience you may have experienced. We thank you for your patience as we worked to correct any outstanding issues. We hope to welcome you back the next time you are in the area.
We were bringing our son up to college in Boston and we always stay at this hotel. It is about 20-25 min away without traffic, and it is right off the highway. Hotel is clean and staff is usually nice. Rooms are clean. It is always crowded tough because it holds functions like wedding and conventions.Genuine Hotels.com guest review
-Very good service -Installations in a good conditions even they are going thru a renovation on their receiving area -main desk - This provisional are was a little small so it was crowed but the staff was exceptional giving service and keeping the lines short - Very clean - My room was very comfortable just a little small - Good location close to other […] services and to the highway - Burlington Mall very close Read moreGenuine Hotels.com guest review
Great hotel,great location,great staff. I would definitely stay here again!Genuine Hotels.com guest review
"Very nice and clean. Newly renovated"
I enjoyed he Burlington Marriott. It was actually a lot nicer than I thought it was going to be. I was impressed. Everything was really clean and nice. The beds were very comfortable. The mall was a short distance. Sadly, we got there around 8:30pm and didn't get to shop much and restaurants closed earlier. So outside of the mall finding good food was […] kind of hard. The town was pretty small. Good place to stay outside of Boston though. We visited the city in less than 20 minutes. Not bad at all! Read moreGenuine Hotels.com guest review
Good stayGenuine Hotels.com guest review
"good Hotel not far from Boston"
very good Hotel, even under Construction at that time. Sauna was poor, simply not hot, just warm. The Outdoor Pool, which was one of the reasons to choose this house, is closed in the evening, so we could not use it. Good BreakfastGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for sharing your feedback. Comments like yours help us to improve upon our services offered to our guests. Located near many businesses and attractions, our hotel is centrally located making it easy to explore the area and we are happy you enjoyed that aspect of your stay. We appreciate you bringing these points to our attention and we hope to welcome you back to the Boston Marriott Burlington soon.
EXCELLENTGenuine Hotels.com guest review
"First time in Burlington"
Was not disappointed or overly pleased. Just good enough.Genuine Hotels.com guest review
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