we were put in a room on first floor. quite wet insideGenuine Expedia guest review
Response by Boston Marriott Burlington When choosing to stay with us, it is our hope that our guests will take the time to reach out to us so we can work together to address any concerns. We regret any inconvenience you may have experienced and we hope to have the chance to welcome you back.
"Great Hotels Outside Boston"
My hotel was over booked. Expedia called and notified me of this and immediately got me into another hotel. I went from 3star to 3.5 star.The Marriott was ok even though I don't like staying there on weekends during summmer. Weding Parties every where.Genuine Expedia guest review
Response by Boston Marriott Burlington Thank you for your kind comments regarding the staff at the Boston Marriott Burlington. Your feedback regarding the vents in the bathroom is appreciated and I will share your comments with the housekeeping team to address further.
it was nice. they were still renovating., so I think that what makes for the lower rating. Front desk had one person when we checked in.Genuine Hotels.com guest review
Pretty good price for a pretty nice room.Genuine Hotels.com guest review
Stayed for one night with wife and 3 kids. Room was a little tight, we requested a cot bed and a small fridge that arrived promptly. Indoor and outdoor pool were good. Hotel is going through major renovations and the lobby area was closed. Our rate included the buffet breakfast which was excellent! Lots of variety and also an omelet bar. One minor complaint, […] the evening we stayed, I went to get a hot tea and only available was at the bar - cost was $4.28. For a tea bag. This hotel was a minor upgrade for us, we usually stay at Springhill suites type properties. I don't think was worth the upcharge. Overall, was good. Read moreGenuine Hotels.com guest review
"A good place to stay on the way."
The hotel itself is very good. They are working on improving the neighborhood. There was a fire alarm in the night. Emergency system works very well to let everyone know there is an emergency. Would have liked the personnel to informe us outside what was going on and when to reenter. Overall a good place to stay.Genuine Hotels.com guest review
"A few days away"
your hotel was exactly what we were looking for in a stop-over after and before joining friends in southern ME. The room was clean, and quiet for a good night's rest. We arrived late both nights and so didn't take advantage of any extras the hotel might offer.Genuine Hotels.com guest review
The Hotel was fine until water began leaking into our shower from the room from the room above around the shower light. The staff was very good finding another room for us. The false fire alarm was a bit unnerving but not the hotels fault.Genuine Hotels.com guest review
Great place to stay, I'd stay again, the whole family was really pleased!!!Genuine Hotels.com guest review
"Great for a longer stay"
The hotel stay was great. Our room was nice and we loved that it had a mini kitchen.Genuine Expedia guest review
Response by Boston Marriott Burlington The Boston Marriott Burlington is close to area attractions, shopping and restaurants making it easy to explore the area. We are happy you were able to enjoy that aspect of your stay. Thank you for sharing your experiences and we look forward to welcoming you back.
Excellent. After driving across the country in five days this was a welcome refuge. Excellent fitness and pool accommodations. We will stay here again.Genuine Hotels.com guest review
"Quiet and great price"
This was our first time staying at this hotel. It was a great price and a very quiet hotel. Despite construction going on in the lobby and a pretty busy weekend we hardly new that the hotel was so busy. Very relaxing weekend.Genuine Hotels.com guest review
The Boston Marriott Burlington is less than 40 drive from all activities we had planned for the weekend. The room a bit small, but was clean and well maintained. The lobby and grounds of the hotel were really nice. Close to shopping and restaurants if you choose off property dining experience.Genuine Hotels.com guest review
"Hotel staff rude"
Never stay ther again!! We booked a room for 3 adults including free breakfast buffett and they only let 2 adults eat for free we had to pay for the third. This room rate was misrepresented. Then when we went to talk to the hotel front desk and stood in line for our turn they told us to step aside and let the other guest have their turn and didnt let […] us show them our confirmed reservation for 3 adults including breakfast. Read moreGenuine Hotels.com guest review
It was good I enjoyed everything aboutGenuine Hotels.com guest review
"Totally Beyond the Call of Duty!"
A citywide power outage on Friday, 7/26/2013, was handled with grace and professionalism by the staff working at the hotel that night, especially the unfortunate ladies working the front desk. Although a line of disgruntled customers snaked out into the lobby area the majority of the evening, none of these individuals experienced any degree of frustration […] or helplessness that the clerks had to be feeling that night. Rather, these ladies worked tirelessly to secure accommodations for those seeking to spend the night elsewhere and did their best to make those who decided to "stick it out" as comfortable as possible by supplying glow sticks and flashlights as well as mustering up as much encouragement that they could in hopes that the power would come back on before the night ended. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you so much for your kind comments. We strive to provide a positive experience for all of our guests and we can't thank you enough for your patience during the power outage. We appreciate you making us aware of your concerns with housekeeping and we regret any inconvenience. It is our hope to welcome you back to the Boston Marriott Burlington the next time you are in the area.
Stayed here just 1 night while in Boston. Room was nice and the bed is comfortable. Hotel is being remodeled so there are some minor issues.Genuine Expedia guest review
Response by Boston Marriott Burlington Providing our guests with all the comforts of home, we are delighted you enjoyed your visit to the Boston Marriott Burlington. We regret any inconvenience you may have experienced with our property enhancements. Our new Great Room features will give our guests more comfortable areas to relax and we hope you have the chance to visit us to enjoy these enhancements.
"Not what you expect"
Does not live up to what you think of as marriottGenuine Hotels.com guest review
"mediocre service , expensive hotel"
our server beth during buffet breakfast kept on emphasizing (3x) that gratuity is not yet included in the bill . gratuity is given to those who deserve it. she did not get any.Genuine Hotels.com guest review
Love it! Be back soon.Genuine Hotels.com guest review
"Adequate at best"
The room was small. The hotel doesn't have the ammenties of many in the area. Overpriced for what you get. The inside pool is salt water which is strange. The bathroom in our room was extremely small. It just wasn't even close to as comfortable as we've been at other hotels recently.Genuine Hotels.com guest review
Classy hotel. Large posh rooms Excellent foodGenuine Hotels.com guest review
"Great location scruffy hotel"
The Harrington has great charm that is not so visible from the lobby. The rooms are largely unrenovated from the 20s with original cream and black tilling . Reception incredibly helpful with preyed list of questions where to eat etc. even the hotel map was good. Walking distance of post office tower and all museums and central metro. Air on. Of totally […] brilliant. Rooms very quiet considering the central location. A perfect hotel for sightseeing. The Harriet restaurant downstairs also scruffy but good cheap food and average service. Read moreGenuine Hotels.com guest review
"Good hotel, clean."
The room and pools were clean and well kept. Staff was courteous. Internet was slow and expensive for a slow link (twice my one month cost for high speed at home). I was unable to use it to VPN into work. A fast link of course cost more. The hotel did have a business center with two computers that could be used for free, but one of the two computers […] was down the whole week, so it was hard to get on the working one. We paid an extra $25 per night for a small roll-a-bed. There were 5 in my family (3 kids), and even though we asked for more than 3 towels, every day they would only put 3 in the room. So we had to reuse towels and hang them in the closet so they wouldn't take them away and leave us 3. Note there is no continental breakfast, we thought there was but probably lost track of that when comparing hotels on Expedia. Be sure to check every detail because if it isn't listed as included you will pay $$. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington When choosing to stay with us, guests can enjoy a variety of room types and our Superior and Concierge level rooms include wireless high speed internet access. We regret any inconvenience with housekeeping and will share your comments with the team. It is our hope to welcome you back to the Boston Marriott Burlington again soon.
"Good deal was worth the stay"
We found a great deal for the room so it was worth the stay. The hotel was doing remodeling so it was loud in the mornings and many of the convieniences like a nice reception area and coffee shop were missing. The pool areas are a little dated but still nice and very enjoyable for the kids and grown-ups. The work-out area was very complete for a hotel. […] The room was a little small but comfortable. We would stay here again especially if we have the kids and get a good deal. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington The Boston Marriott Burlington provides guests with all the comforts of home and we regret any inconvenience you may have experienced while we continue work on the upgrades to our property. Thank you for your feedback and we look forward to your next visit.
"Recent stay (7/19-7/20, 2013)"
Called in advance and requested 2 double beds on the 1st floor and with late arrival. Requested granted on the phone since traveling with kids and family. Upon arrival, receptionist told me rooms for double beds where not available but instead put me on the 4th floor with separate rooms far apart. That was the only inconvenience but rooms where great. […] Construction was going on so there was really no place to lobby. No gift shop on premises. But if your just staying to sleep, this hotel is good. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for taking the time to share your stay with us. We regret any inconvenience you may have experienced with your accommodations and I thank you for bringing this to my attention. Your feedback will be shared with the team as we continually refresh our commitment to our customers. Our hotel is currently undergoing refurbishment to provide our guests with a new Great Room lobby area for all of our guests to enjoy and we appreciate your patience. We hope you have the chance to visit the Boston Marriott Burlington again soon.
"Very nice hotel, easy location"
Hotel was very clean, upgraded, modern. Staff was very friendly and helpful, room was very quiet. Very easy to get to, has a lot of nearby stores and restaurants. Would stay here again if we are back in this area. The one disappointment was that there was no free wi-fi in room. Parking was very easy.Genuine Hotels.com guest review
They were doing remodeling and did not have the desk help they needed. Our room ac did not work very well and we had a hard time reporting this. They ended up moving us to another room and gave us complimentary breakfast in their outstanding in-house restaurant. Best breakfast ever. Rooms are very nice and clean. Didn't have time to try out the pools […] or other amenities. I would stay there again and would recommend this to others. Read moreGenuine Hotels.com guest review
It was great!! great location. Right off the 95 which worked out great for me because my hole goal was to visit Boston which is only a 25 minute drive from the hotel(depending on traffic). The Cleanliness was great. Complimentary coffee down by the lobby which was delicious. Hotel had a office room with internet access. Overall great stay and I would […] highly recommend for families. Read moreGenuine Hotels.com guest review
"Nice hotel outside Boston"
This hotel was the best part of our trip. The room was small but it was nice. It has two pools and a huge hot tub. It's really close to a mall, and a little drive to Boston. When the room next door was screaming and yelling at 230 in the morning, they took care of it within 10 minutes.Genuine Expedia guest review
Response by Boston Marriott Burlington It was wonderful to have had you here and we truly appreciate your kind comments. The central location and amenities at the Boston Marriott Burlington make it a great choice when visiting the Boston area and we are delighted you were able to enjoy so much. While we regret any inconvenience with the noise, we do appreciate your patience while we addressed this issue. It is our hope to welcome you back the next time you are in the area. Thank you.
The only thing we didn't like was that the room had a loud air conditioner. Other than that; very nice and upscale.Genuine Hotels.com guest review
"on the way to our destination"
Loved the accommodation. The beds were comfortable, the pool was very pleasant. Loved being in the trees while floating! Breakfast was not include which might have been nice!Genuine Hotels.com guest review
"Boston Marriott Burlington 12-14 July 2013"
Hotel service was excellent despite the renovations now going on. The renovated handicapped restrooms should include power assisted doors to allow people in scooters or wheelchairs to get in or out.Genuine Hotels.com guest review
I enjoyed getting away from the heat. However, I was hoping to work on a drawing that I brought to finish. Somewhere, I put down the large envelope to carry the drawing in (along with paper supplies) and I must have forgotten to pick it up. I asked the front desk if they saw it or if someone had turned it in but no one had. It is not the hotel' fault […] at all. However, I wanted to ask again in this email if someone turned this in. Thank you. The hotel was great. Read moreGenuine Hotels.com guest review
"Had a pleasant stay..."
Nice hotel.. but Lobby was under construction. Got a good deal for the 4th of July weeekend We had a room with a King bed- room was a good size, all furnishings were beautiful & modern.. All modern amenities included in the hotel.. Located almost 20-25 mi away from downtown Boston Room service menu pricing was expensive! Internet wasn't free..Genuine Hotels.com guest review
"longer distance from Boston than expected"
Pleased with the hotel. Mattress was comfortable. You could hear other units through bathroom vents.Genuine Hotels.com guest review
3 days including 4th of July for special rate lower than cheap motels- easy access by car to Boston Center & North Shore, Burlington mall and shopping - only down side $12 day for internet unless you go to lobbyGenuine Hotels.com guest review
"VERY GOOD SERVICES"
WE HAVE FUN THE HOTEL ,EVERYTHING WAS VERY GOOD !!Genuine Expedia guest review
Response by Boston Marriott Burlington It is great that you were able to enjoy so much during your visit. We thank you for taking the time to share your experiences and we look forward to welcoming you back to the Boston Marriott Burlington soon.
"decent place to stay"
B+. clean, convenient location, Bed was ok. There are few touch up things needed in bathroom. Hair drier was useless. $12 a day for wifi.Genuine Hotels.com guest review
It was comfortable and very convenient to the areas we were interested in.Genuine Hotels.com guest review
"What's Up With That?"
The hotel was clean and quiet. But, what's up with having to pay for wifi?? And, no free continental breakfast? I won't stay here again.Genuine Expedia guest review
Response by Boston Marriott Burlington Although you were able to relax and enjoy your quiet retreat, it is disappointing to learn your entire stay was not as you had hoped. Our guests can enjoy a variety of amenities while here. Whether you are here for business or pleasure, our team is available to assist with any questions you may have to help make your visit more enjoyable. Thank you and we hope to welcome you back to the Boston Marriott Burlington again.
The hotel was very nice. The staff were all very friendly. Nice breakfast buffet. Suggest that you purchase it in the package cause it can be very pricey withoutGenuine Hotels.com guest review
it would have been nice to have known ahead of time hotel was under renovations. Indoor pool was clean but needs a face lift, and during a holiday week(4th of July) the outdoor pool was closed for a party. Was not a very quiet hotel but was convenient to all we wanted to do in the city and surrounding areas. For the money WIFI should not be an extra […] charge. Read moreGenuine Hotels.com guest review
"safe free parking"
as expected for a marriot hotel,Genuine Hotels.com guest review
"nothing is free"
hotel is great prob. a 4 or 5 star hotel. but they charge for everything no free wifi or continental breakfast. other wise hotel is very goodGenuine Hotels.com guest review
"Quiet, clean and comfortable!"
My sister and I stayed for 3 nights. Our room was ALWAYS clean, beds and pillows were super comfortable. Overall very quiet and family friendly. In my opinion, the rooms look even better in person than they do in the pictures. Also, if you want to see Boston, Faneuil Hall and Little Italy are about 15-20 mins by car. (Even though the lady at the front […] desk said 30 mins) I definitely will recommend this hotel to family and friends. :-) Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington We are thrilled you and your sister were able to enjoy your stay at the Boston Marriott Burlington. We value your feedback and thank you for your kind comments. Your recommendations to others is appreciated and we look forward to welcoming you back.
"Luxury with low shower pressure"
Very clean and comfortable beds that guarantee s good sleep night. Nice outdoor pool and indoor facilities. Room service is obnoxiously expensive, would recommend going out instead. But overall very nice, quiet and clean. Perfect for a little get away.Genuine Hotels.com guest review
Spiderwebs on ceiling corner. Long brown hair on "clean" towel. Holes on blanket.Genuine Hotels.com guest review
"Wonderful Boston Hotel Experience! 2 pools+"
Don't have one complaint about this hotel! So cost effective for being so close to Boston. We took a 20 minute subway right to Boston Commons and the Freedom Trail. Somewhat sadly, our kids favorite part of our whole trip to Boston was the swimming in the hotel's indoor AND outdoor pools. 2 gyms, hot tub and a sauna also! Unfortunately they are closing […] the fantastic Fitzwilliams Pub to renovate the entire first floor. I am not sure why they are doing this construction, it looked perfect to me. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for sharing your experiences with us. We are delighted you enjoyed so much during your visit to the Boston Marriott Burlington. Although we are happy you enjoyed some time at the Fitzwilliams Irish Pub, we are in the process of offering our guests a Great Room area that is a combination the lobby and a lounge. Our improved design will offer a new Great Room bar that will connect with our Summer Winter restaurant. It is our hope to welcome you back to enjoy our property enhancements.
"Renovations aren't fun..."
The hotel is probably a good hotel when it is not under renovations... They also advertised mini fridges in the room we rented that were not there... Too bad because I had heard great things about it from others. They should take money off everyone's stay during these renovations. Left a bad taste for them in my mouth.Genuine Hotels.com guest review
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