"mediocre service , expensive hotel"
our server beth during buffet breakfast kept on emphasizing (3x) that gratuity is not yet included in the bill . gratuity is given to those who deserve it. she did not get any.Genuine Hotels.com guest review
Love it! Be back soon.Genuine Hotels.com guest review
"Adequate at best"
The room was small. The hotel doesn't have the ammenties of many in the area. Overpriced for what you get. The inside pool is salt water which is strange. The bathroom in our room was extremely small. It just wasn't even close to as comfortable as we've been at other hotels recently.Genuine Hotels.com guest review
Classy hotel. Large posh rooms Excellent foodGenuine Hotels.com guest review
"Great location scruffy hotel"
The Harrington has great charm that is not so visible from the lobby. The rooms are largely unrenovated from the 20s with original cream and black tilling . Reception incredibly helpful with preyed list of questions where to eat etc. even the hotel map was good. Walking distance of post office tower and all museums and central metro. Air on. Of totally […] brilliant. Rooms very quiet considering the central location. A perfect hotel for sightseeing. The Harriet restaurant downstairs also scruffy but good cheap food and average service. Read moreGenuine Hotels.com guest review
"Good hotel, clean."
The room and pools were clean and well kept. Staff was courteous. Internet was slow and expensive for a slow link (twice my one month cost for high speed at home). I was unable to use it to VPN into work. A fast link of course cost more. The hotel did have a business center with two computers that could be used for free, but one of the two computers […] was down the whole week, so it was hard to get on the working one. We paid an extra $25 per night for a small roll-a-bed. There were 5 in my family (3 kids), and even though we asked for more than 3 towels, every day they would only put 3 in the room. So we had to reuse towels and hang them in the closet so they wouldn't take them away and leave us 3. Note there is no continental breakfast, we thought there was but probably lost track of that when comparing hotels on Expedia. Be sure to check every detail because if it isn't listed as included you will pay $$. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington When choosing to stay with us, guests can enjoy a variety of room types and our Superior and Concierge level rooms include wireless high speed internet access. We regret any inconvenience with housekeeping and will share your comments with the team. It is our hope to welcome you back to the Boston Marriott Burlington again soon.
"Good deal was worth the stay"
We found a great deal for the room so it was worth the stay. The hotel was doing remodeling so it was loud in the mornings and many of the convieniences like a nice reception area and coffee shop were missing. The pool areas are a little dated but still nice and very enjoyable for the kids and grown-ups. The work-out area was very complete for a hotel. […] The room was a little small but comfortable. We would stay here again especially if we have the kids and get a good deal. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington The Boston Marriott Burlington provides guests with all the comforts of home and we regret any inconvenience you may have experienced while we continue work on the upgrades to our property. Thank you for your feedback and we look forward to your next visit.
"Recent stay (7/19-7/20, 2013)"
Called in advance and requested 2 double beds on the 1st floor and with late arrival. Requested granted on the phone since traveling with kids and family. Upon arrival, receptionist told me rooms for double beds where not available but instead put me on the 4th floor with separate rooms far apart. That was the only inconvenience but rooms where great. […] Construction was going on so there was really no place to lobby. No gift shop on premises. But if your just staying to sleep, this hotel is good. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for taking the time to share your stay with us. We regret any inconvenience you may have experienced with your accommodations and I thank you for bringing this to my attention. Your feedback will be shared with the team as we continually refresh our commitment to our customers. Our hotel is currently undergoing refurbishment to provide our guests with a new Great Room lobby area for all of our guests to enjoy and we appreciate your patience. We hope you have the chance to visit the Boston Marriott Burlington again soon.
"Very nice hotel, easy location"
Hotel was very clean, upgraded, modern. Staff was very friendly and helpful, room was very quiet. Very easy to get to, has a lot of nearby stores and restaurants. Would stay here again if we are back in this area. The one disappointment was that there was no free wi-fi in room. Parking was very easy.Genuine Hotels.com guest review
They were doing remodeling and did not have the desk help they needed. Our room ac did not work very well and we had a hard time reporting this. They ended up moving us to another room and gave us complimentary breakfast in their outstanding in-house restaurant. Best breakfast ever. Rooms are very nice and clean. Didn't have time to try out the pools […] or other amenities. I would stay there again and would recommend this to others. Read moreGenuine Hotels.com guest review
It was great!! great location. Right off the 95 which worked out great for me because my hole goal was to visit Boston which is only a 25 minute drive from the hotel(depending on traffic). The Cleanliness was great. Complimentary coffee down by the lobby which was delicious. Hotel had a office room with internet access. Overall great stay and I would […] highly recommend for families. Read moreGenuine Hotels.com guest review
"Nice hotel outside Boston"
This hotel was the best part of our trip. The room was small but it was nice. It has two pools and a huge hot tub. It's really close to a mall, and a little drive to Boston. When the room next door was screaming and yelling at 230 in the morning, they took care of it within 10 minutes.Genuine Expedia guest review
Response by Boston Marriott Burlington It was wonderful to have had you here and we truly appreciate your kind comments. The central location and amenities at the Boston Marriott Burlington make it a great choice when visiting the Boston area and we are delighted you were able to enjoy so much. While we regret any inconvenience with the noise, we do appreciate your patience while we addressed this issue. It is our hope to welcome you back the next time you are in the area. Thank you.
The only thing we didn't like was that the room had a loud air conditioner. Other than that; very nice and upscale.Genuine Hotels.com guest review
"on the way to our destination"
Loved the accommodation. The beds were comfortable, the pool was very pleasant. Loved being in the trees while floating! Breakfast was not include which might have been nice!Genuine Hotels.com guest review
"Boston Marriott Burlington 12-14 July 2013"
Hotel service was excellent despite the renovations now going on. The renovated handicapped restrooms should include power assisted doors to allow people in scooters or wheelchairs to get in or out.Genuine Hotels.com guest review
I enjoyed getting away from the heat. However, I was hoping to work on a drawing that I brought to finish. Somewhere, I put down the large envelope to carry the drawing in (along with paper supplies) and I must have forgotten to pick it up. I asked the front desk if they saw it or if someone had turned it in but no one had. It is not the hotel' fault […] at all. However, I wanted to ask again in this email if someone turned this in. Thank you. The hotel was great. Read moreGenuine Hotels.com guest review
"Had a pleasant stay..."
Nice hotel.. but Lobby was under construction. Got a good deal for the 4th of July weeekend We had a room with a King bed- room was a good size, all furnishings were beautiful & modern.. All modern amenities included in the hotel.. Located almost 20-25 mi away from downtown Boston Room service menu pricing was expensive! Internet wasn't free..Genuine Hotels.com guest review
"longer distance from Boston than expected"
Pleased with the hotel. Mattress was comfortable. You could hear other units through bathroom vents.Genuine Hotels.com guest review
3 days including 4th of July for special rate lower than cheap motels- easy access by car to Boston Center & North Shore, Burlington mall and shopping - only down side $12 day for internet unless you go to lobbyGenuine Hotels.com guest review
"VERY GOOD SERVICES"
WE HAVE FUN THE HOTEL ,EVERYTHING WAS VERY GOOD !!Genuine Expedia guest review
Response by Boston Marriott Burlington It is great that you were able to enjoy so much during your visit. We thank you for taking the time to share your experiences and we look forward to welcoming you back to the Boston Marriott Burlington soon.
"decent place to stay"
B+. clean, convenient location, Bed was ok. There are few touch up things needed in bathroom. Hair drier was useless. $12 a day for wifi.Genuine Hotels.com guest review
It was comfortable and very convenient to the areas we were interested in.Genuine Hotels.com guest review
"What's Up With That?"
The hotel was clean and quiet. But, what's up with having to pay for wifi?? And, no free continental breakfast? I won't stay here again.Genuine Expedia guest review
Response by Boston Marriott Burlington Although you were able to relax and enjoy your quiet retreat, it is disappointing to learn your entire stay was not as you had hoped. Our guests can enjoy a variety of amenities while here. Whether you are here for business or pleasure, our team is available to assist with any questions you may have to help make your visit more enjoyable. Thank you and we hope to welcome you back to the Boston Marriott Burlington again.
The hotel was very nice. The staff were all very friendly. Nice breakfast buffet. Suggest that you purchase it in the package cause it can be very pricey withoutGenuine Hotels.com guest review
it would have been nice to have known ahead of time hotel was under renovations. Indoor pool was clean but needs a face lift, and during a holiday week(4th of July) the outdoor pool was closed for a party. Was not a very quiet hotel but was convenient to all we wanted to do in the city and surrounding areas. For the money WIFI should not be an extra […] charge. Read moreGenuine Hotels.com guest review
"safe free parking"
as expected for a marriot hotel,Genuine Hotels.com guest review
"nothing is free"
hotel is great prob. a 4 or 5 star hotel. but they charge for everything no free wifi or continental breakfast. other wise hotel is very goodGenuine Hotels.com guest review
"Quiet, clean and comfortable!"
My sister and I stayed for 3 nights. Our room was ALWAYS clean, beds and pillows were super comfortable. Overall very quiet and family friendly. In my opinion, the rooms look even better in person than they do in the pictures. Also, if you want to see Boston, Faneuil Hall and Little Italy are about 15-20 mins by car. (Even though the lady at the front […] desk said 30 mins) I definitely will recommend this hotel to family and friends. :-) Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington We are thrilled you and your sister were able to enjoy your stay at the Boston Marriott Burlington. We value your feedback and thank you for your kind comments. Your recommendations to others is appreciated and we look forward to welcoming you back.
"Luxury with low shower pressure"
Very clean and comfortable beds that guarantee s good sleep night. Nice outdoor pool and indoor facilities. Room service is obnoxiously expensive, would recommend going out instead. But overall very nice, quiet and clean. Perfect for a little get away.Genuine Hotels.com guest review
Spiderwebs on ceiling corner. Long brown hair on "clean" towel. Holes on blanket.Genuine Hotels.com guest review
"Wonderful Boston Hotel Experience! 2 pools+"
Don't have one complaint about this hotel! So cost effective for being so close to Boston. We took a 20 minute subway right to Boston Commons and the Freedom Trail. Somewhat sadly, our kids favorite part of our whole trip to Boston was the swimming in the hotel's indoor AND outdoor pools. 2 gyms, hot tub and a sauna also! Unfortunately they are closing […] the fantastic Fitzwilliams Pub to renovate the entire first floor. I am not sure why they are doing this construction, it looked perfect to me. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for sharing your experiences with us. We are delighted you enjoyed so much during your visit to the Boston Marriott Burlington. Although we are happy you enjoyed some time at the Fitzwilliams Irish Pub, we are in the process of offering our guests a Great Room area that is a combination the lobby and a lounge. Our improved design will offer a new Great Room bar that will connect with our Summer Winter restaurant. It is our hope to welcome you back to enjoy our property enhancements.
"Renovations aren't fun..."
The hotel is probably a good hotel when it is not under renovations... They also advertised mini fridges in the room we rented that were not there... Too bad because I had heard great things about it from others. They should take money off everyone's stay during these renovations. Left a bad taste for them in my mouth.Genuine Hotels.com guest review
Overall a pleasant stay. Clean room comfortable beds.On the negative side, no opening windows makes you feel caged in. Wi-Fi cost $13 per day!Genuine Hotels.com guest review
It was great. The pool is open late so even though we didn't get in until 9pm the kids were able to swim. The service desk as very helpful and we even got pizza delivered at 10:30. The hotel is easy to get to - right off the highway. The room isn't huge but it was large enough that with 3 kids we were still comfortable.Genuine Hotels.com guest review
"Wonderful stay and a great value!!"
The Boston Marriott Burlington was a perfect location for us as we were playing in a tennis tournament at sites in Woburn and Winchester so we were within four miles of each site. The room was very comfortable and clean. A very courteous and attentive staff was always on hand. This all coupled with the ample amount of eateries in the area as well as […] the easy proximity to downtown Boston made for a wonderful weekend. Thank you Boston Marriott Burlington! Read moreGenuine Hotels.com guest review
I've stayed here before and all was great; this time the service was absolutely sub-par :( Somehow they had checked me out....only after I had checked in 2 hours BEFORE. And when they had a tech problem w/the internet, I was charged TWICE to re-gain daily access! The fact that they did not rectify this immediately is just unacceptable to me especially […] from this hotel. Read moreGenuine Hotels.com guest review
"clean- well located- good service"
Service was professional and friendly, room was ultra clean and well laid out, Bed was extremely comfortableGenuine Expedia guest review
"Great inexpensive Hotel close to downtown"
Great Hotel, pretty convenient to downtown if on the weekends because Boston traffic SUCKS! Cheap on the weekends too for the quality of Hotel you get.Genuine Expedia guest review
"Better value with competitors"
Surprised to find that this was a hotel where large school groups of kids often stay. First night was noisy with lots of middle schoolers. There was a $12.95 daily charge for the internet, and though they have a small computer room where you can access the internet, only 2 of the 4 computers were working. Extra charge of $18.95 for breakfast. Internet […] and breakfast are often included when staying with local competitors. Read moreGenuine Hotels.com guest review
Great when its a deal... _otherwise still good.Genuine Hotels.com guest review
"Practical for business"
Very convenient location if you're conducting business along RT 128. The hotel is nice, has a pool, is very comfortable, and well located.Genuine Hotels.com guest review
The room we were in had the softest mattress that my husband and I had ever slept on. We have stayed in many hotels, as we were flight attendants in a past career. Both of us had the worst sleep ever. Also, there is no place you can find on the Marriott website to complain, and I did not want to complain to the guy behind the desk, so it is up to expedia […] and a shout out on Yelp in the future to warn unsuspecting people. Staff was fine, hotel was quiet, bed was worse than awful. Read moreGenuine Expedia guest review
"Not bad, a little too far from Boston for us"
Not a bad hotel. A good value.Genuine Hotels.com guest review
"Good Convenient Hotel"
Clean room and in good condition. Service was outstanding.Genuine Expedia guest review
Response by Boston Marriott Burlington It is wonderful to learn you enjoyed your stay at the Boston Marriott Burlington. Our central location makes it easy to explore the area and we thank you for your comments. We hope to welcome you back soon.
The breakfast buffet is a shadow of what it used to be.Genuine Hotels.com guest review
The hotel was very busy and yet they were very attentive.Genuine Hotels.com guest review
"Great hotel for the family"
Very nice hotel. Plenty of parking space. Air conditioning was a problem but the staff took care of it. Overall, very good experienceGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for taking the time to share your stay with us. We are thrilled you were able to enjoy our central location in Burlington. We appreciate your patience while we addressed your concerns with the air conditioning. It would be wonderful to welcome you back to the Boston Marriott Burlington the next time you are in the Boston area.
I rate this hotel poorly overall for two reasons: It is noisy. For what they charge the hotel disappoints. You can hear everything that goes on outside your room. They charge to use your IPad unless you're a businessman. Not at all enticing to the non-business traveller.Genuine Expedia guest review
Response by Boston Marriott Burlington It is great that you found our staff helped to make your stay enjoyable. We thank you for sharing your experiences with us and appreciate you bringing these points to our attention. Whether you are staying with us for business or pleasure, our guests can enjoy multiple aspects of our hotel. It is our hope to welcome you back to enjoy all we offer.
"Value and Comfort in Abundance"
We had a great visit - the hotel was terrific. Only complaint was the location, which was fine for our suburban activity on Monday (for which we chose this location) but , not surprisingly, inconvenient for getting into Boston quickly. That said, I would stay there again at the drop of a hat. The value was worth the slight inconvenience.Genuine Hotels.com guest review
We liked your place we felt always welcome. Thanks to everybodyGenuine Hotels.com guest review
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