"Not if I had another choice"
Hotel is over priced compared to others with more to offer. Nickle and dimed you on everything. No meals from room service menu under $20. Charged for internet. Not hotel to airport shuttle. No restaurants within short walking distance. The Continental breakfast they provide my group meeting consisted of nothing but muffins. Not my idea of Continental. I […] think it would not be hard to find a similar hotel for same price that offer these standard benefits. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for sharing your perspective regarding your stay. We regret that we did not meet your expectations and thank you for bringing these points to our attention. Although we do not offer complimentary transportation to and from the airport, our guests can utilize a Town Car Shuttle service for a fee and reservations are required. We do offer on-site dining at our Chopps American Bar and Grill, but we understand that our guests may want to venture out to additional restaurants and there are several located within a few miles of the hotel. Our Bellman will provide complimentary shuttling to area attractions and restaurants within a five mile radius. We hope we have the chance to welcome you back to re-earn your confidence in us.
"close enough to Boston if driving"
clean, comfortable. kids really enjoyed the breakfast buffet included in the rate.Genuine Hotels.com guest review
"Excellent hotel well located"
Excellent hotel well located for visits to Boston and to nearby Burlington Mall & stores near the mall. I am a regular visitor to the area because of the Boston Marathon and this is by far the best option in its class. Highly recommended.Genuine Expedia guest review
Response by Boston Marriott Burlington When choosing to stay at the Boston Marriott Burlington, our guests are close to shopping, attractions, restaurants and just a short drive into Boston. We are happy you were able to experience so much while here and we look forward to welcoming you back the next time you are in the area.
My stay was a total let down. I rented this hotel through expedia to stay for two nights during the Boston marathon. A regular room with two double beds was 218 a night... I decided to go with a bit more expensive of a room to pay 275 a night so I could have a free breakfast and concierge Service included to help me out since I'm traveling with a toddler […] and infant. When I got to the hotel they switched me to a double bed, which took away my concierge service and my free breakfast. This lead to me having to lug everything myself up 5 floors from a parking lot to my room with a infant in car seat and a toddler. Then the morning of the Boston marathon they told me my breakfast wasn't included anymore and I needed to show then my online reservation saying it was which I didn't have time for that morning so I had to miss breakfast. Then that night I showed them my reservation and how it included concierge and breakfast and they tried to compensate my wasted 50$ from the first day by offering me two bottles of cold water! I said no thanks and they decided to offer me one free movie rental and my free breakfast the next morning...which, duh I was paying for anyways so it was no favor.... so basically my compensation was a free movie rental for my additional 50$ I paid for the first night staying there. My room also wasn't very clean. It was loaded with wrappers under the beds and the ceiling paint was chipping off. The walls are pretty thin too and the indoor pool looks very dirty. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for taking the time to share your experiences with us. We sincerely regret any difficulties you may have encountered while here. It is disheartening to read that we did not provide you with a stay that met your complete satisfaction and I will share your feedback with our team as we continually refresh our commitment to our guests. Comments like yours helps us to improve upon the services we offer. It is our hope to welcome you back so we may restore your confidence in us.
"Overall a good deal"
Nice hotel with Wifi, self-parking and breakfast.Genuine Hotels.com guest review
excellent room with great comfort... the front desk should do a better job in letting guests know upon arrival where location of pool gym and breakfast is. without having to askGenuine Hotels.com guest review
Everything was great. Clean comfortable and friendly. One thing that I would change is to have access to early coffee. We had a 5 K and could not get coffee before 7am. I think there should always be 24/7 coffeeGenuine Hotels.com guest review
"Review of Boston Marriott Burlington"
A must place to stay. We travel all the time and this place has the perfect location outside Boston and the Hotel is beautiful. Great bar & food. Overall, you can't be disappointed. Yes, clean and classy as well. Slept great. Sheets beds etc very clean, lobby beautiful and service great. We used this as out pit stop to visit Boston College as well as […] many other Schools. We're picky, stayed at other places, but this is the one we'll come back to. Read moreGenuine Hotels.com guest review
"Within minutes to Boston. Easy in an out of city"
Kids enjoyed stay and pool. Would stay again. Rooms were clean and comfortable. On weekend over 30 kids in pool. No one around enforcing pool rules.Genuine Expedia guest review
Response by Boston Marriott Burlington It was great to have you and your family here at the Boston Marriott Burlington. We are thrilled you found our location worked well for your visit. We sincerely regret any inconvenience with enjoying time by the pool. Thank you for bringing this to our attention. I will review your comments with the team to ensure all of our guests as we continually refresh our commitment to our guests. We hope you have the chance to visit us again soon.
"Fancy but Lacked Conveniences of Cheaper Hotels"
The hotel was definitely a classy place. Giant lobby, very well maintained, and overall the scenery felt very fancy. We arrived very late in the night due to car troubles, and the staff was super accommodating. We stayed at a cheap motel the night prior to arriving at the Marriott, and as nice as the Marriott was, in comparison it just felt a bit lacking. […] There was no refrigerator, no microwave, no hairdryer, the bathroom was very small and had no fan (it felt like a sauna in there!), and the internet rates were ridiculously expensive so we didn't use the Wi-Fi. These are all accommodations that cheap motels often offer for free, so staying at a nice place like the Marriott, it felt kind of odd to be without them. Overall it was still an enjoyable stay, so if you don't care about any of those things you'll still like the hotel. But I prefer function over form, and I feel like the Marriott's resources could be better spent on these accommodations instead of all the fancy decor. Read moreGenuine Hotels.com guest review
Amazing service/room/food!Genuine Hotels.com guest review
"Convenient to our meeting and shopping."
Great staff, pleasant , helpful and efficient. No waiting in lines.Genuine Expedia guest review
Response by Boston Marriott Burlington We are happy to read that you were able to enjoy your visit to the Boston Marriott Burlington. Located near many businesses, restaurants and shopping, our guests can easily explore the area. Thank you for your great feedback and we hope to welcome you back again soon.
""Comfortable & Convenient""
Overall stay was pleasant, staff was available and knowledgeable. Pool was opened till 11pm which was great. Area is ideal for shopping with mall and shopping plazas and major highways all within 1.5 miles.Genuine Expedia guest review
Response by Boston Marriott Burlington The Boston Marriott Burlington is centrally located to many area attractions, restaurants and shopping. We are delighted you found our location worked well for your visit. We hope to have the chance to welcome you back again soon.
"decent no complaints"
needed to get away for the night okay night no complaints spent 150 for one night a bit more than I wanted tooGenuine Expedia guest review
Response by Boston Marriott Burlington We are delighted you had the opportunity to spend an evening at the Boston Marriott Burlington. We are close to area museums, parks, shopping, restaurants and more. Thank you for sharing your experiences and we hope for the chance to welcome you back.
Me and my boyfriend went there to get away for a night and it's was perfect clean , nice , friendly staff , I loved it highly recommend ! :)Genuine Hotels.com guest review
I loved this hotel so much!! It was such a great little getaway. I surprised my boyfriend for valentines day and our anniversary and he loved it!! We liked that it was right next to the burlington mall - we did a lot of shopping and eating. One thing I didn't like about the rooms is that it didn't have a mini fridge or anything to keep drinks and our […] left overs cold, especially when I got a deluxe room!! I was so shocked. But overall it was wonderful!! I loved the hot tub more than anything :) oh and the pillows! Read moreGenuine Hotels.com guest review
Room service was great. The restaurant, Chopps, was awesome. The hotel lobby/bar was modern and open. Lots of couches and lounge sections. The free shuttle service was fantastic in going to/from the wedding at the L'Andana restaurant right up the street!Genuine Hotels.com guest review
The room was very clean and comfortable. Had an excellent open buffet breakfast but we had to wait 30 minutes to get a table. So dont wait until you are so hungry. We also got locked out after the breakfast because our keys to the room didnt work. A security had to escort us to the room and he had to check our IDs which was inconvenient. Overall it […] was a nice stay. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington We are happy you had the chance to enjoy our buffet breakfast while staying at the Boston Marriott Burlington. We regret any inconvenience with wait times for seating. There are times when the dining area is full and we thank you for your patience. In order to ensure the safety of all of our guests, should a guest be locked out of their room it is hotel procedure to check our guests' identification prior to opening a room and we thank you for your cooperation. We hope to welcome you back again soon.
"Great property. But it's not in boston proper"
Super hotel. In spite of 18 month ongoing construction project. Renaissance quality property available at bargain rates on weekend. Clearly the jewel of the western suburbs on the 128i/route 95 ring road..if you know the area it is only a 20 minute ride from Boston downtown. A $48.00 taxi ride. I met a international air carrier 777 crew who had a 2day […] layover due to weather who were initially miffed about the distance from Logan. But then were thrilled with the property and amenities and even the under construction downsized restaurant and bar. The hotel is thirty years old and undergoing an expensive upgrade. Offset by super health club (24/7) pool open at 6am.!,,tons of free parking. And a moderately priced world class breakfast buffet with every imaginable food. Very clean. Awesome beds. Friendly staff. And well worth the extra ride Read moreGenuine Hotels.com guest review
"Nice stay, very comfortable"
The staffs are super kind.Genuine Expedia guest review
Response by Boston Marriott Burlington It is great that you were able to spend some time at the Boston Marriott Burlington and we thank you for your feedback. We strive to provide our guests with options while dining with us and we regret we did not meet your expectations. Thank you for bringing your concerns to our attention. We will look further into your comments and we hope to welcome you back the next time you are in the area.
Nice room, comfortable, brilliant staff and buffet breakfast was fantastic and lots of choice. Will stay here again.Genuine Expedia guest review
Response by Boston Marriott Burlington We are delighted to read you were able to enjoy so much while staying at the Boston Marriott Burlington. Your kind comments regarding our staff and your dining experiences are appreciated. Thank you and we look forward to welcoming you back again soon.
"close to the Burlington Mall"
First they couldn't find my sister's room in the computer which I paid for through Hotel.com. So I had to go and put it on my credit card. They moved our room 3 times. I found the receipt for my 2 rooms and showed them. They did comp me $50 and they sent up a fruit/cheese tray for my troubles. It was just a pain going through the whole room change and […] not having our reservation correct in the computer. Why they changed my room who knows. Read moreGenuine Hotels.com guest review
The Burlington Marriot is a great bang for your buck. The price we paid included a full breakfast, parking, and free wifi. The wifi being only so, so. We paid $120 a night including tax and stayed for 3 nights. Part of the hotel was under construction, but this did not interfere. The lobby and restaurant were very large, nice, and new. My 11 year old […] daughter and husband enjoyed the indoor pool and hot tub. There was also a Gym on that floor which looked nice as well. The room was fair. When we arrived, there was a hair in the bathtub. The response to this was immediate. I turned down their offer to switch rooms, so they came and re-cleaned within 10 minutes. The water pressure in the shower was not good, and we did notice some black dirt on the sheets. Overall, I think it was a great deal if you are looking for a short family get away and don't want to pay the prices to stay in downtown Boston. Read moreGenuine Hotels.com guest review
So is not close to the turistic places in Boston.Genuine Expedia guest review
Response by Boston Marriott Burlington When staying at the Boston Marriott Burlington, our guest can explore a variety of local attractions including Minute Man National Park, Lexington area attractions and more. Our team is always available to assist with any questions you may have. Thank you for sharing your feedback and we hope you have the opportunity to visit us again soon.
The room was very crowded. Yes we had 5 adults but stated this up front and were reassured that it would be very accomodating for that number. The roll away bed that we asked for up front was not available and they acted like they knew nothing about it. Plus we were told it was complimentary but were charged for it. They did remove it from the bill […] but not without a hassle. They insisted that it was never stated as complimentary. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for taking the time to share your experiences with us. Should our guests request a rollaway bed, there is a daily fee associated and we sincerely regret any miscommunication. Feedback like yours helps us to improve upon our services and we appreciate you bringing this to our attention. It is our hope to welcome you back so we may restore your trust.
Great spot for the money.Genuine Hotels.com guest review
Overall Good. Hotel/Room was clean. Breakfast was nice. Pool was nice.Genuine Hotels.com guest review
There was four of us and there was only three sets of towels. Then when the room was cleaned, the cleaning person hung our towels up and no clean towels. We have to ask for a set of four towels and had the delivery guy take the dirty ones. He wasn't too pleased to take those towels.Genuine Expedia guest review
Response by Boston Marriott Burlington It is disheartening to read comments like yours and we truly regret any inconvenience. Our housekeeping policy is that when towels are not hung up, they should be removed and replaced. I will share your feedback with our housekeeping team as we continually refresh our commitment to our guest. We thank you for bringing these points to our attention and we hope to have the opportunity to welcome you back and restore your trust.
"If noise bothers you..."
Then stay elsewhere, plain and simple. We heard giggling, running water, and other routine sounds that one would expect NOT to hear from the next room until 2:30 AM. But they did return me 50% of the rate the next morning! and we're very polite and apologetic. We stayed here once before and no issues, so either that time we were lucky, or the ground […] floor (3), is the uninsulated wing. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington While we are happy you were able to enjoy your previous visit to our hotel, we sincerely regret any inconvenience during your recent stay. Our team is always available to assist our guests should they have any concerns and we appreciate your patience. We have many room types and our team can assist with getting you into a room location that best meets your needs. Thank you and we hope to welcome you back again so we may restore your confidence.
Everything was great, can't complain.Genuine Hotels.com guest review
My husband and I had a very pleasant stay. Rooms are very clean. We enjoyed breakfast very much!Genuine Expedia guest review
Response by Boston Marriott Burlington We are thrilled that you and your husband were able to enjoy your stay at the Boston Marriott Burlington. Thank you for your kind comments regarding our breakfast buffet. It would be our pleasure to welcome you back the next time you are in the area.
"Very nice place lobby under construction"
I would recommend it to any one Very satusfiedGenuine Hotels.com guest review
"will be perfect without the noise from renovation"
Front desk staff - Jessica is excellent, very professional, nice and respectful, she provided me with a great quality of service. Thanks to Jessica! Everything is great during my 3 nights stayed except the noise from the renovation. I will come back.Genuine Hotels.com guest review
The staff were very nice and helpful. They will try their best to help me. My friend had a bad cold, I asked them to find a humiditor. Although they could not find a one, but they try their best. I appreciate that.Genuine Expedia guest review
Response by Boston Marriott Burlington Thank you for your kind comments regarding our team. We regret that we were not able to assist with finding a humidifier for your room and we appreciate your patience. We hope to welcome you back again soon.
"A bit far from downtown Boston"
Over priced for its quality and location. Didn't get the 2 beds as reserved. Receptionist said it hadn't been guaranteed?! The extra bed was awful.Genuine Hotels.com guest review
"Great hotel in Burlington!"
I stayed at this hotel for a weekend getaway to the boston area, I can only say great things, let me start off my saying that the hotel is undergoing some minor construction/landscaping but the hotel has done a great job at not making that an inconvenience at all (no construction noise at all during my stay). The front desk was awesome with any accommodation, […] even switching me from a king to double bed room last minute. The hotel room itself was spotless and everything looks well kept and clean as can be. I would highly recommend this hotel to those wanting to visit the Boston area, downtown Boston is a 20 minute drive! Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington It is great to read that you were able to enjoy your visit to the Boston Marriott Burlington. We are nearing the completion of our Great Room enhancements and we look forward to welcoming you back to take pleasure in the upgrades. We are located near many area businesses as well as shopping and dining and are happy to learn your trip into Boston was easy. Thank you for your review and we look forward to welcoming you back.
"close enough to many attractive destinations"
Hotel was going through some renovations so front desk/concierge service was compromised a bit. Pricey and clearly caters to business travelers more so than family travel - lack of the attractive "free breakfast" and free internet amenities. Gym and pool were nice.Genuine Hotels.com guest review
"Ok alternate for our purpose."
This was our accommodation while visiting family when we could not get into our favored location on short notice. Less than perfect because of distance/time to the family home. But also: Arriving after a long drive, it was not clear where to check in --no clear signs on the drives. Were initially sent to a room that was already occupied and did not […] have correct beds anyway. There was only one washcloth in a two-bed room reserved for 3. Not enough hanging space in the bathroom. Floor lamp could not be used because knob was missing from switch. Read moreGenuine Hotels.com guest review
"Expected much more..."
The room was not 100% clean... yellow stain on floor under sink in bathroom, cobwebs in the corners of the ceiling. Huge bed pillow had yellow stain. Went to hotel restaurant, sign says wait to be seated. No hostess at front desk. We decided to sit at the bar, unfortunately it was small, no open/free seats available. We ordered clam chowder that was […] much more like tasteless milky undercooked potato soup. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington It is disappointing to read comments like yours. We strive to provide a wonderful experience for all of our guests and it appears we missed the mark on ensuring your stay was as you expected. I will review your comments with the housekeeping team so we can address any areas of concern. We regret any difficulty you may have had with seating at our restaurant. We are currently in the process of upgrading our lobby area to include the Marriott Great Room; featuring a more inviting area to relax, dine and enjoy some quiet time. We hope to welcome you back to the Boston Marriott Burlington so we may restore your trust. Thank you.
""Deluxe" is a relative term"
We were spending a few days in the Boston area with our two adult sons and wanted one room for the four of us. The "Deluxe" room with two double beds sounded like it would work just fine, but when we got to the hotel, all they had for us was a room with one king bed. They knew the reservation was for four people, so they offered us a roll away for the […] room. when we saw the room it was obvious that there was no way 4 people would be able to sleep in it. When I told the lady at the desk that we made a reservation for a room that would sleep 4, she said there was nothing she could do, and suggested that I should not book online. It was a very uncomfortable stay in a room that was way too small. Way overpriced for what we got. Would not stay there again. Read moreGenuine Hotels.com guest review
Staff was nice but must have been a wedding or some event going on and drunk loud people in halls all night long. Hotel should have staff on all floors of elevator foyers reminding people that guests are TRYING to sleep.Genuine Hotels.com guest review
"Not enough lights coming in the entrance. Hard to"
Good great service. Clean. Restaurant good. More lights needed at entrance of the street. Hard to find. Should offer free internetGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for taking the time to share your stay with us. We are happy you were able to enjoy the service as well as your dining experience while here. Thank you for sharing your concerns regarding the lighting. Feedback like yours helps us to improve upon or guests' experiences and we will look into your comments further. We hope to have the chance to welcome you back to the Boston Marriott Burlington.
"comfortable place to stay"
It was excellent. We stayed just one night and we wished we could stayed longer. The beds were really comfortable and the room first class.The new lobby was still not ready and everybody had to go to a small temporary lobby.My husband peeked into the new location and he said "it's going to be big and nice". Breakfast is not included and you need to […] choose between buffet (hot)or continental breakfast (cold). Be aware when choosing one or the other because all the food is together and if you have just one item that its hot, they charge you for a buffet breakfast. It happened to one of our guests.Parking was free. We recommend it! Read moreGenuine Hotels.com guest review
"Great location, easy access to major roads"
Stayed for a conference and enjoyed most everything with the exception of the renovation construction that started at 7:00 AM.Genuine Expedia guest review
Response by Boston Marriott Burlington Thank you so much for your kind comments regarding your stay. We will look into your comments regarding the fitness center so we can address as necessary. Although the majority of your visit was enjoyable we regret that we did not meet your expectations on every level. Our property enhancements will be complete soon and we hope to welcome you back to the Boston Marriott Burlington the next time you are in the area.
Overall a wonderfull stay. Large room and great staff. Couldnt ask for betterGenuine Hotels.com guest review
"Great! visited Boston for the first time"
After a full day getting to know and see Boston, my check-in was fast. Room was clean and the comforts were great. A great finish to great day.Genuine Expedia guest review
Response by Boston Marriott Burlington Thank you for sharing your experiences at the Boston Marriott Burlington. We are delighted you were able to enjoy your time with us while visiting Boston for the first time. We hope you have the chance to visit us again the next time you are in the area.
"wedding party accommodations"
front desk personnel could have been a bit more friendly and/or could have thanked us for our stayGenuine Hotels.com guest review
"Great Hotel! Great Restaurant! 5 STAR!!!"
Obviously, I enjoyed our stay and would definitely come back again. Both the indoor and outdoor pools were great. Rooms were very nice, quiet. Everything was STAR for an awesome price.Genuine Hotels.com guest review
"Great option for the price"
We were pleased with the service received, we met the director of sales and chatted for a bit, great guy and ver y personable which has an effective influence on his staff. There was construction going on but we barely noticed, the staff was absolutely great accommodating our last minute requests. We got the package which included the breakfast bar, […] expectations were low so to see a catered high quality breakfast each morning with a cheery waitstaff was a great surprise. We have decided to that we will be actively seeking Marriott's like this one in the future. Read moreGenuine Hotels.com guest review
Nothing special. Just a clean, nice hotel.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )