This was a good Hotel for a stay near Boston, but beware that the traffic in/out on 95 can be horrendous. Also, spring for the added services (wifi/breakfast) as the slight increase you pay per night is much less than deciding to use any of those services when you arrive.Genuine Hotels.com guest review
Response by Boston Marriott Burlington We appreciate the time you took to share your perspective regarding your stay. When choosing to visit the Boston Marriott Burlington you are near many local attractions and just a short ride into Boston. Our team is always available to assist should you have any questions. We look forward to welcoming you back the next time you are in the area. Thank you.
"Nice hotel outside the city"
Drove from Ky for a Red Sox game. Very nice place in city but away from all the the traffic. 3 minutes away from huge mall and restaurants. Will def stay here again on our next trip to Boston.Genuine Expedia guest review
Response by Boston Marriott Burlington When staying at the Boston Marriott Burlington, our guests are a short distance from the city and can easily explore the area. We are happy you enjoyed your visit and we look forward to welcoming you back again soon.
"What a surprise, this hotel was just beautiful."
Everyone was just great, the music at the restaurant was a great surprise, loved the little maps in the business center. I have stayed at many Marriotts and this was truely upscale and the fireplace in the lobby was amazing.Genuine Expedia guest review
Response by Boston Marriott Burlington Thank you so much for your kind comments. We have recently completed an upgrade to our lobby area to provide our guests with comfortable spaces to relax and unwind. It is great that you had the opportunity to experience this area of our hotel. We hope you have the chance to visit the Boston Marriott Burlington the next time you are in the area.
The rooms are small. One of the bed sheets were ripped. No refrigerator in roomGenuine Hotels.com guest review
Response by Boston Marriott Burlington Thank you for bringing these points to my attention. We regret that we did not meet your expectations on every level. I will have the housekeeping team look into and address any concerns regarding the sheets. For future visits, our Superior Level rooms do include a refrigerator. We hope you have the chance to visit us again soon.
AC did not work. My 10 month old was finally asleep and we were not about to have maintenance come in and wake him up or move us to another room. There was hair still in the tub like it had not been cleaned. Will not stay here again.Genuine Hotels.com guest review
Response by Boston Marriott Burlington We appreciate you sharing your perspective with us. We sincerely regret any difficulties you may have experienced with your accommodations. Your feedback will be shared with the team as we continually refresh our commitment to our guests. It is our hope to welcome you back so we may restore your confidence in us. Thank you.
"Not what was expected"
The first problem we had was not receiving the type of beds we reserved. We reserved 2 double beds and were given a king bed, and they were totally booked and had no other rooms for us. We were not able to change on the second day of our stay either. The second problem we had was dirty sheets. Not just stains on sheets that you know have been washed […] and couldn't remove, but hair and dirt that should not be found in "clean" sheets. After calling the front desk to ask for new sheets, we waited 30 minutes and then had to call again. After an additional 15 minutes they brought the sheets, which we had to change, and they did not provide us with new pillow cases. By this time it was almost 11:30 pm and we were fed up with the whole process. We will not be staying there again. Read moreGenuine Hotels.com guest review
Response by Boston Marriott Burlington It is truly disheartening to read comments like yours and we sincerely regret we did not meet your expectations on every level during your stay. This is not the experience we expect to deliver to our guests and I will review your comments with the team. Feedback like yours helps us to improve the services provided and we thank you for bringing this to our attention. It is our hope to welcome you back to enjoy all we have to offer and so we may restore your trust. Thank you.
We stayed two nights. The hotel was conveniently located near shopping, gas and the interstate. The hotel even though there were a lot of people was quiet and a great oasis after a hectic day.Genuine Expedia guest review
Response by Boston Marriott Burlington Thank you so much for sharing your experiences with us. We are delighted you found the location of the Boston Marriott Burlington worked well for your visit. It is great that you were able to relax and unwind in your quiet oasis after a busy day. I will have the maintenance team look into and further address any concerns regarding the sink. We look forward to welcoming you back the next time you are in the area.
"Mothers day weekend"
The best hotel I ever stayed at thus farGenuine Hotels.com guest review
Response by Boston Marriott Burlington Thank you for your kind comments regarding your stay. We are happy you were able to enjoy the Mother's Day weekend at the Boston Marriott Burlington and we look forward to welcoming you back again soon.
"Great Family Hotel 30 min from Boston"
We were five and got a room with two double beds and an additional rollaway bed (+25$). Free WLAN was included. The room was great and furnished nicely. A little crowded with the rollaway, but still fine. The breakfast was really great and had everything, plus it was included in the room rate for the five of us. They had everything, including a station […] were omlettes and other things were made freshly from scratch. The staff was really friendly and nice. The pool and hot tub were also good, only the showers and locker room could use some renewing (we decided to change in our room rather). The location is convenient close to I95 and a short distance to I93 that brings you right into downtown Boston. Parking on the weekend is from 10 (closer to Boston commons) to 18 $ per day, closer to the aquarium. The parking garage directly at the aquarium is 36$ a day (and 18$ for the first half hour), with a 10$ rebate, if you get validation from the whale watching ticket booth. Public transport by bus and train to downtown Boston is also possible at 4.50$ per person, however, takes between 70 and 90 min and only runs once every one or two hours, depending on time of day. In summary: A great place, where we will definitely stay again for our next visit to Boston! Read moreGenuine Hotels.com guest review
Response by Boston Marriott Burlington We appreciate all of your wonderful comments regarding your stay at the Boston Marriott Burlington. When staying in our Superior or Concierge level rooms, our guest can enjoy complimentary wireless internet service, otherwise it is available for a daily charge. We are happy you had the opportunity to start your day with breakfast in our restaurant, Chopps American Bar and Grill located in our lobby. We offer a range of options to please all of our guests and I thank you for your detailed feedback. We are happy you found our location worked well for your visit. Your detailed review with suggestions and information for our other guests is appreciated. Thank you for being a loyal guest and we look forward to welcoming you back the next time you are in the area!
"Very nice location."
Very good stay. Very clean. Very good sized room. Very friendly staffGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you so much for taking the time to share your perspective with us. We are happy you enjoyed your visit, however, we regret that we missed the mark on ensuring your entire stay was anything less than excellent. When choosing to stay with us, our guests have multiple room type options and our Superior and Concierge level rooms include our wireless internet service. We look forward to welcoming you back to the Boston Marriott Burlington soon.
"toilet is not secure, loose when you seat on it"
Room is not well maintainGenuine Hotels.com guest review
Response by Boston Marriott Burlington Thank you for sharing your experiences with us. I will review your comments with our housekeeping and maintenance team so we look into and address further. We hope you have the chance to visit us again soon so we may restore your confidence in us.
"Not if I had another choice"
Hotel is over priced compared to others with more to offer. Nickle and dimed you on everything. No meals from room service menu under $20. Charged for internet. Not hotel to airport shuttle. No restaurants within short walking distance. The Continental breakfast they provide my group meeting consisted of nothing but muffins. Not my idea of Continental. I […] think it would not be hard to find a similar hotel for same price that offer these standard benefits. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for sharing your perspective regarding your stay. We regret that we did not meet your expectations and thank you for bringing these points to our attention. Although we do not offer complimentary transportation to and from the airport, our guests can utilize a Town Car Shuttle service for a fee and reservations are required. We do offer on-site dining at our Chopps American Bar and Grill, but we understand that our guests may want to venture out to additional restaurants and there are several located within a few miles of the hotel. Our Bellman will provide complimentary shuttling to area attractions and restaurants within a five mile radius. We hope we have the chance to welcome you back to re-earn your confidence in us.
"close enough to Boston if driving"
clean, comfortable. kids really enjoyed the breakfast buffet included in the rate.Genuine Hotels.com guest review
"Excellent hotel well located"
Excellent hotel well located for visits to Boston and to nearby Burlington Mall & stores near the mall. I am a regular visitor to the area because of the Boston Marathon and this is by far the best option in its class. Highly recommended.Genuine Expedia guest review
Response by Boston Marriott Burlington When choosing to stay at the Boston Marriott Burlington, our guests are close to shopping, attractions, restaurants and just a short drive into Boston. We are happy you were able to experience so much while here and we look forward to welcoming you back the next time you are in the area.
My stay was a total let down. I rented this hotel through expedia to stay for two nights during the Boston marathon. A regular room with two double beds was 218 a night... I decided to go with a bit more expensive of a room to pay 275 a night so I could have a free breakfast and concierge Service included to help me out since I'm traveling with a toddler […] and infant. When I got to the hotel they switched me to a double bed, which took away my concierge service and my free breakfast. This lead to me having to lug everything myself up 5 floors from a parking lot to my room with a infant in car seat and a toddler. Then the morning of the Boston marathon they told me my breakfast wasn't included anymore and I needed to show then my online reservation saying it was which I didn't have time for that morning so I had to miss breakfast. Then that night I showed them my reservation and how it included concierge and breakfast and they tried to compensate my wasted 50$ from the first day by offering me two bottles of cold water! I said no thanks and they decided to offer me one free movie rental and my free breakfast the next morning...which, duh I was paying for anyways so it was no favor.... so basically my compensation was a free movie rental for my additional 50$ I paid for the first night staying there. My room also wasn't very clean. It was loaded with wrappers under the beds and the ceiling paint was chipping off. The walls are pretty thin too and the indoor pool looks very dirty. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for taking the time to share your experiences with us. We sincerely regret any difficulties you may have encountered while here. It is disheartening to read that we did not provide you with a stay that met your complete satisfaction and I will share your feedback with our team as we continually refresh our commitment to our guests. Comments like yours helps us to improve upon the services we offer. It is our hope to welcome you back so we may restore your confidence in us.
"Overall a good deal"
Nice hotel with Wifi, self-parking and breakfast.Genuine Hotels.com guest review
excellent room with great comfort... the front desk should do a better job in letting guests know upon arrival where location of pool gym and breakfast is. without having to askGenuine Hotels.com guest review
Everything was great. Clean comfortable and friendly. One thing that I would change is to have access to early coffee. We had a 5 K and could not get coffee before 7am. I think there should always be 24/7 coffeeGenuine Hotels.com guest review
"Review of Boston Marriott Burlington"
A must place to stay. We travel all the time and this place has the perfect location outside Boston and the Hotel is beautiful. Great bar & food. Overall, you can't be disappointed. Yes, clean and classy as well. Slept great. Sheets beds etc very clean, lobby beautiful and service great. We used this as out pit stop to visit Boston College as well as […] many other Schools. We're picky, stayed at other places, but this is the one we'll come back to. Read moreGenuine Hotels.com guest review
"Within minutes to Boston. Easy in an out of city"
Kids enjoyed stay and pool. Would stay again. Rooms were clean and comfortable. On weekend over 30 kids in pool. No one around enforcing pool rules.Genuine Expedia guest review
"Fancy but Lacked Conveniences of Cheaper Hotels"
The hotel was definitely a classy place. Giant lobby, very well maintained, and overall the scenery felt very fancy. We arrived very late in the night due to car troubles, and the staff was super accommodating. We stayed at a cheap motel the night prior to arriving at the Marriott, and as nice as the Marriott was, in comparison it just felt a bit lacking. […] There was no refrigerator, no microwave, no hairdryer, the bathroom was very small and had no fan (it felt like a sauna in there!), and the internet rates were ridiculously expensive so we didn't use the Wi-Fi. These are all accommodations that cheap motels often offer for free, so staying at a nice place like the Marriott, it felt kind of odd to be without them. Overall it was still an enjoyable stay, so if you don't care about any of those things you'll still like the hotel. But I prefer function over form, and I feel like the Marriott's resources could be better spent on these accommodations instead of all the fancy decor. Read moreGenuine Hotels.com guest review
Amazing service/room/food!Genuine Hotels.com guest review
"Convenient to our meeting and shopping."
Great staff, pleasant , helpful and efficient. No waiting in lines.Genuine Expedia guest review
""Comfortable & Convenient""
Overall stay was pleasant, staff was available and knowledgeable. Pool was opened till 11pm which was great. Area is ideal for shopping with mall and shopping plazas and major highways all within 1.5 miles.Genuine Expedia guest review
Response by Boston Marriott Burlington The Boston Marriott Burlington is centrally located to many area attractions, restaurants and shopping. We are delighted you found our location worked well for your visit. We hope to have the chance to welcome you back again soon.
"decent no complaints"
needed to get away for the night okay night no complaints spent 150 for one night a bit more than I wanted tooGenuine Expedia guest review
Response by Boston Marriott Burlington We are delighted you had the opportunity to spend an evening at the Boston Marriott Burlington. We are close to area museums, parks, shopping, restaurants and more. Thank you for sharing your experiences and we hope for the chance to welcome you back.
Me and my boyfriend went there to get away for a night and it's was perfect clean , nice , friendly staff , I loved it highly recommend ! :)Genuine Hotels.com guest review
I loved this hotel so much!! It was such a great little getaway. I surprised my boyfriend for valentines day and our anniversary and he loved it!! We liked that it was right next to the burlington mall - we did a lot of shopping and eating. One thing I didn't like about the rooms is that it didn't have a mini fridge or anything to keep drinks and our […] left overs cold, especially when I got a deluxe room!! I was so shocked. But overall it was wonderful!! I loved the hot tub more than anything :) oh and the pillows! Read moreGenuine Hotels.com guest review
Room service was great. The restaurant, Chopps, was awesome. The hotel lobby/bar was modern and open. Lots of couches and lounge sections. The free shuttle service was fantastic in going to/from the wedding at the L'Andana restaurant right up the street!Genuine Hotels.com guest review
The room was very clean and comfortable. Had an excellent open buffet breakfast but we had to wait 30 minutes to get a table. So dont wait until you are so hungry. We also got locked out after the breakfast because our keys to the room didnt work. A security had to escort us to the room and he had to check our IDs which was inconvenient. Overall it […] was a nice stay. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington We are happy you had the chance to enjoy our buffet breakfast while staying at the Boston Marriott Burlington. We regret any inconvenience with wait times for seating. There are times when the dining area is full and we thank you for your patience. In order to ensure the safety of all of our guests, should a guest be locked out of their room it is hotel procedure to check our guests' identification prior to opening a room and we thank you for your cooperation. We hope to welcome you back again soon.
"Great property. But it's not in boston proper"
Super hotel. In spite of 18 month ongoing construction project. Renaissance quality property available at bargain rates on weekend. Clearly the jewel of the western suburbs on the 128i/route 95 ring road..if you know the area it is only a 20 minute ride from Boston downtown. A $48.00 taxi ride. I met a international air carrier 777 crew who had a 2day […] layover due to weather who were initially miffed about the distance from Logan. But then were thrilled with the property and amenities and even the under construction downsized restaurant and bar. The hotel is thirty years old and undergoing an expensive upgrade. Offset by super health club (24/7) pool open at 6am.!,,tons of free parking. And a moderately priced world class breakfast buffet with every imaginable food. Very clean. Awesome beds. Friendly staff. And well worth the extra ride Read moreGenuine Hotels.com guest review
"Nice stay, very comfortable"
The staffs are super kind.Genuine Expedia guest review
Response by Boston Marriott Burlington It is great that you were able to spend some time at the Boston Marriott Burlington and we thank you for your feedback. We strive to provide our guests with options while dining with us and we regret we did not meet your expectations. Thank you for bringing your concerns to our attention. We will look further into your comments and we hope to welcome you back the next time you are in the area.
Nice room, comfortable, brilliant staff and buffet breakfast was fantastic and lots of choice. Will stay here again.Genuine Expedia guest review
Response by Boston Marriott Burlington We are delighted to read you were able to enjoy so much while staying at the Boston Marriott Burlington. Your kind comments regarding our staff and your dining experiences are appreciated. Thank you and we look forward to welcoming you back again soon.
"close to the Burlington Mall"
First they couldn't find my sister's room in the computer which I paid for through Hotel.com. So I had to go and put it on my credit card. They moved our room 3 times. I found the receipt for my 2 rooms and showed them. They did comp me $50 and they sent up a fruit/cheese tray for my troubles. It was just a pain going through the whole room change and […] not having our reservation correct in the computer. Why they changed my room who knows. Read moreGenuine Hotels.com guest review
The Burlington Marriot is a great bang for your buck. The price we paid included a full breakfast, parking, and free wifi. The wifi being only so, so. We paid $120 a night including tax and stayed for 3 nights. Part of the hotel was under construction, but this did not interfere. The lobby and restaurant were very large, nice, and new. My 11 year old […] daughter and husband enjoyed the indoor pool and hot tub. There was also a Gym on that floor which looked nice as well. The room was fair. When we arrived, there was a hair in the bathtub. The response to this was immediate. I turned down their offer to switch rooms, so they came and re-cleaned within 10 minutes. The water pressure in the shower was not good, and we did notice some black dirt on the sheets. Overall, I think it was a great deal if you are looking for a short family get away and don't want to pay the prices to stay in downtown Boston. Read moreGenuine Hotels.com guest review
So is not close to the turistic places in Boston.Genuine Expedia guest review
Response by Boston Marriott Burlington When staying at the Boston Marriott Burlington, our guest can explore a variety of local attractions including Minute Man National Park, Lexington area attractions and more. Our team is always available to assist with any questions you may have. Thank you for sharing your feedback and we hope you have the opportunity to visit us again soon.
The room was very crowded. Yes we had 5 adults but stated this up front and were reassured that it would be very accomodating for that number. The roll away bed that we asked for up front was not available and they acted like they knew nothing about it. Plus we were told it was complimentary but were charged for it. They did remove it from the bill […] but not without a hassle. They insisted that it was never stated as complimentary. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington Thank you for taking the time to share your experiences with us. Should our guests request a rollaway bed, there is a daily fee associated and we sincerely regret any miscommunication. Feedback like yours helps us to improve upon our services and we appreciate you bringing this to our attention. It is our hope to welcome you back so we may restore your trust.
Great spot for the money.Genuine Hotels.com guest review
Overall Good. Hotel/Room was clean. Breakfast was nice. Pool was nice.Genuine Hotels.com guest review
There was four of us and there was only three sets of towels. Then when the room was cleaned, the cleaning person hung our towels up and no clean towels. We have to ask for a set of four towels and had the delivery guy take the dirty ones. He wasn't too pleased to take those towels.Genuine Expedia guest review
Response by Boston Marriott Burlington It is disheartening to read comments like yours and we truly regret any inconvenience. Our housekeeping policy is that when towels are not hung up, they should be removed and replaced. I will share your feedback with our housekeeping team as we continually refresh our commitment to our guest. We thank you for bringing these points to our attention and we hope to have the opportunity to welcome you back and restore your trust.
"If noise bothers you..."
Then stay elsewhere, plain and simple. We heard giggling, running water, and other routine sounds that one would expect NOT to hear from the next room until 2:30 AM. But they did return me 50% of the rate the next morning! and we're very polite and apologetic. We stayed here once before and no issues, so either that time we were lucky, or the ground […] floor (3), is the uninsulated wing. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington While we are happy you were able to enjoy your previous visit to our hotel, we sincerely regret any inconvenience during your recent stay. Our team is always available to assist our guests should they have any concerns and we appreciate your patience. We have many room types and our team can assist with getting you into a room location that best meets your needs. Thank you and we hope to welcome you back again so we may restore your confidence.
Everything was great, can't complain.Genuine Hotels.com guest review
My husband and I had a very pleasant stay. Rooms are very clean. We enjoyed breakfast very much!Genuine Expedia guest review
Response by Boston Marriott Burlington We are thrilled that you and your husband were able to enjoy your stay at the Boston Marriott Burlington. Thank you for your kind comments regarding our breakfast buffet. It would be our pleasure to welcome you back the next time you are in the area.
"Very nice place lobby under construction"
I would recommend it to any one Very satusfiedGenuine Hotels.com guest review
"will be perfect without the noise from renovation"
Front desk staff - Jessica is excellent, very professional, nice and respectful, she provided me with a great quality of service. Thanks to Jessica! Everything is great during my 3 nights stayed except the noise from the renovation. I will come back.Genuine Hotels.com guest review
The staff were very nice and helpful. They will try their best to help me. My friend had a bad cold, I asked them to find a humiditor. Although they could not find a one, but they try their best. I appreciate that.Genuine Expedia guest review
Response by Boston Marriott Burlington Thank you for your kind comments regarding our team. We regret that we were not able to assist with finding a humidifier for your room and we appreciate your patience. We hope to welcome you back again soon.
"A bit far from downtown Boston"
Over priced for its quality and location. Didn't get the 2 beds as reserved. Receptionist said it hadn't been guaranteed?! The extra bed was awful.Genuine Hotels.com guest review
"Great hotel in Burlington!"
I stayed at this hotel for a weekend getaway to the boston area, I can only say great things, let me start off my saying that the hotel is undergoing some minor construction/landscaping but the hotel has done a great job at not making that an inconvenience at all (no construction noise at all during my stay). The front desk was awesome with any accommodation, […] even switching me from a king to double bed room last minute. The hotel room itself was spotless and everything looks well kept and clean as can be. I would highly recommend this hotel to those wanting to visit the Boston area, downtown Boston is a 20 minute drive! Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington It is great to read that you were able to enjoy your visit to the Boston Marriott Burlington. We are nearing the completion of our Great Room enhancements and we look forward to welcoming you back to take pleasure in the upgrades. We are located near many area businesses as well as shopping and dining and are happy to learn your trip into Boston was easy. Thank you for your review and we look forward to welcoming you back.
"close enough to many attractive destinations"
Hotel was going through some renovations so front desk/concierge service was compromised a bit. Pricey and clearly caters to business travelers more so than family travel - lack of the attractive "free breakfast" and free internet amenities. Gym and pool were nice.Genuine Hotels.com guest review
"Ok alternate for our purpose."
This was our accommodation while visiting family when we could not get into our favored location on short notice. Less than perfect because of distance/time to the family home. But also: Arriving after a long drive, it was not clear where to check in --no clear signs on the drives. Were initially sent to a room that was already occupied and did not […] have correct beds anyway. There was only one washcloth in a two-bed room reserved for 3. Not enough hanging space in the bathroom. Floor lamp could not be used because knob was missing from switch. Read moreGenuine Hotels.com guest review
"Expected much more..."
The room was not 100% clean... yellow stain on floor under sink in bathroom, cobwebs in the corners of the ceiling. Huge bed pillow had yellow stain. Went to hotel restaurant, sign says wait to be seated. No hostess at front desk. We decided to sit at the bar, unfortunately it was small, no open/free seats available. We ordered clam chowder that was […] much more like tasteless milky undercooked potato soup. Read moreGenuine Expedia guest review
Response by Boston Marriott Burlington It is disappointing to read comments like yours. We strive to provide a wonderful experience for all of our guests and it appears we missed the mark on ensuring your stay was as you expected. I will review your comments with the housekeeping team so we can address any areas of concern. We regret any difficulty you may have had with seating at our restaurant. We are currently in the process of upgrading our lobby area to include the Marriott Great Room; featuring a more inviting area to relax, dine and enjoy some quiet time. We hope to welcome you back to the Boston Marriott Burlington so we may restore your trust. Thank you.
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