Holiday Inn London-Kensington Forum - London 51.49486, -0.18549

Ideally situated within walking distance of Earl's Court. Very near to Gloucester Road tube with coffee shops, stores and bars at hand. The room was very comfortable with everything you needed. Would definately stay again.

The hotel itself is very pleasant but the staff are the most impolite bunch I have had the displeasure to come across!!! (Except the concierge). The reception staff were short, and smileless, checkout chap was unhelpful and unsympathetic when we made a complaint about the telephone manner of the staff when we called. We were mis-lead about the parking.. All in all, NOT IMPRESSED!!!

Didn't get the room i booked (small print allows them to change this and they dont even tell you this until you are actually in the room) hotel, despite voicing my dissappointment 3 times failed to even respond to me about this. Towels missing from room, not offered usual newspaper, phone calls and not even asked if i enjoyed my stay when i checked out - unusual for a chain like this but very dissappointing and wont be back.

We booked in slightly later than normal meaning that, I assume, our room was given to someone else and we were 'upgraded' to another room but this time a smoking room - the whole floor smelt (being a non-smoker) kept the windows open constantly! The hotel is used by Heathrow staff, its far enough away to be undisturbed by planes but not by their staff, so its pretty busy at most times of the day. The nearest underground station is Gloucester Road, about 30 meters around the corner, lots of pubs nearby and mini-supermarkets. Not a bad place, nothing fancy, no disturbances, just wish we would have had a non-smoking room.

I have stayed here before and chose it because of the good area, close proximity to tube and Paddington Station and comfort of rooms. We were able to check in at 10.30 and choose a room on a higher floor so that we had a view over London including the London Eye. Breakfast good but expensive.

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Lots of airline personnel staying here. Starbucks in the lobby. Registration desk personnel were in-training. Three of us were meeting at the hotel coming from different places. The registration desk personnel said one of the members of the party had not checked in yet, when they had. We wasted hours of precious time. Otherwise, the people were nice but just didn't know how to read their computer program (or didn't care to help us.) All in all, we liked the hotel and our rooms.

The hotel services travel groups and forgets about the single traveler and our needs.

Great value, given the average London hotel rates. Location is convenient. Hotel is a block from Gloucester Road Underground station. Biggest complaint is that rooms are somewhat small, especially for more than 2 people. Good service and cleanliness. Peter is an excellent concierge. We really enjoyed the complementary bottles of water, tea/coffee, orange juice and KitKat bars in our room. There is a convenient supermarket a block away on Gloucester Rd.

Good hotel close to the Metro. Airline crews use this hotel.

The Holiday Inn Kensington hotel was in a perfect location nestled in Central London. It's two blocks away from the Gluocester stop and the stop for the hop on, hop off bus. It is surrounded by a variety of eateries and friendly folks more than willing to assist you. Lastly, it provides English, American and European outlets for all of your gadgets and gizmos.

Overall the hotel was nice, however the room was small. My husband, myself and our son stayed at this hotel, when the sofa bed was open for my son to sleep, there was no room to walk around his bed to go to the bathroom, we had to walk over his bed to get to the other side.

The hotel met my expectation. Air conditioning worked very well. The only problem I encountered was that I thought I had booked the room with breakfast included. When I arrived I was informed by the hotel that hotels.com never books with breakfast. Led to some confusion. I still don't know if I did or didn't pay for breakfast when I booked with hotels.com? I know that I checked the box for breakfast on the applicaton.

We purchased their "vouchers" for breakfast in the hotel. We usually eat a light breakfast, so for us, this was overpriced. However, it was very convenient. Room was cleaned daily and did a great job. Very close to the tube--one block away. Cabs were always there, even in very early hours when we left for the airport. Would definitely stay there again.

The hotel is correctly priced for its qualities and service. It is well positioned for use of the London underground and is near the Picadilly line service to Heathrow.

Fist and foremost, DO NOT ever going to that terrible Hotel. I reserved that hotel 1 month ago with "NON SMOKING ROOM" on Hotel.com site When I arrived that hotel they gave me a smoking room. So I want to change my room for non smoking room. But they told me, there were no non smoking room. And they did not apologise. What they excuse was? They said, Because of hotel.com made a reservation for smoking room. I knew that they had over book that date. It was obvious that they fault. If they had seriously aplosize me, I probably accept it. I slept at strong sting smoking room. It was nightmare ever in my life. In addition, when I checked out, I gave them a complain latter with my e-mail address. But I have never got any response until now. My trip was for my first anniversary. I was sorry to my wife. It everything was my fault. because I made a reservation at worst Hote. Do not made a mistake!

The hotel was over-priced. The size and standard of the room did not reflect the price.

Elevators SLOW!!!!

right on the tube from Heathrow. Noce hotel, pleasant staff. Would definitely stay there again!!

I read the reviews prior to booking this and most of them were postive. My experience was not as such. The rooms are extremely small. So small, that they only provide a 14in TV. We were told prior to booking a continental breakfast was included, once from the front desk directly, and a second time when we asked later that evening. Upon getting to the restaurant the following morning we were treated rudely and were told no it was not included. Location is great, the hotel is not. Linens, decor, etc. marginal. other hotels in London provide much more for less money.

The hotel concierge, especially the "bold guy" (it's the most attractive and distinguish feature he has), he is the best. If you need any travel tips, go to him. Location is great, very close to the tube (subway).

Perfectly functional and CLEAN, albeit without frills or charm. Very much appreciated the in-room electrical outlet which eliminated the need for a converter. Didn't try any of the onsite restaurants/pubs. Location was key; quick 4-minute walk to tube made getting out and about incredibly easy, as well as returning late after a long day of sightseeing (as a previous poster noted). We were a party of three adults and although it was a pretty tight squeeze, we were fine with the double bed and pull-out sofa bed. In-room fridge and hot water heater with tea and instant coffee were nice little touches. Highly recommended for good value and as a base for trekking all about London. The Gloucester Road tube station is right on the Picadilly line, which goes directly to Heathrow airport -- it was approximately 40 minutes each way. If you take the tube to/from Heathrow as we did, you'll save loads by not paying for a cab but be prepared to lug your luggage up/down stairs in the tube stations. Enjoy your trip!

Location was great! Out the door to the "Tube" or better yet get an "Oyster" card for the city bus!! What u don't use u get the money back!!!Quality resturants 1 blk away. Eat at Pubs, better bang for ur buck. Hotel 25 stories, fast elevators.

Everything was great with the exception of water pressure in the bathroom. Also, if you want to use the computer in the business center they charge you-unlike other hotels which allow full access. There are connections in the room for laptops (if you have one).

Great hotel in great location - right around the corner from the tube. Staff very friendly and efficient, concierge service excellent! Rooms are a little small compared to rooms in America, but very clean. Would highly recommend!

I was very happy with the hotel. The location was great-right near the tube. The concierge desk was excellent-always staffed. I asked them questions constantlty and they were always very helpful.

The rooms are very small and wardrobe space is limited, albeit the room was clean and well laid out. Staff friendly and helpful. Breakfast at the weekend was a nightmare because we had to eat in 1st floor buffet where it was a cattle-market. Far too busy and space too limited. Not pleasant at all. Car parking at £54 for 2 nights was also a bit steep.

it is not like the usual Holiday Inn standard. The bathroom sliding door was not closing properly. One of the nights the maids did not bother to do our room! And so it remained!!!

Hotel was adequate for the short stay, well situated for the underground, central for the amenities

Close to tube station and good in services.

Very small but clean and affordable with good customer sevice. Great location. Get over the fact that it is an American chain, you will not be disappointed.

My husband and I were impressed by the hotel and the entrance.All staff from, luggage porter,concierge, restaurant,desk and bedroom were cordial and helpful.The signing in clerks englissh was poor and we could not understand what she said about the breakfast vouchers with the result that we arrived at breakfast without them and had to go downstairs to buy them.Why you cannot book it on the web beats me. The charge of sixteen pounds ninety five pence for a breakfast that costs eleven pounds seventy five if yopu buy a voucher is incredible.The weather was freezing and so was the room on the third floor when we arrived and we had to sit in our overcoats until the heating system became effective.The two blankets requested for the bed covering arrived with alacrity and both were used.The bar is too noisy and packed for older guests who wishing to watch match of the day with pint in hand have nowhere to go except to the reception erea where there is no tv.The annex to the pub could be used for this purpose.Overall we loved the food,the chefs sauces,the cental location and the staff.There is no charge for this marketing advice.

Check in time was given as 2pm. Due to full occupancy the night before there was a one and a half hour wait for our room to be ready. Once we got our keys we were pleased to be given a non-smoking room. It seems totally archaic that hotels still offer smoking rooms! Room was clean and had tea/coffee making facilities and some free toiletries. We were on the 19th floor and it was quiet aside from traffic/train noises. As it was winter we were not so bothered about not being able to open the windows for air. This may have been an issue in summer. This hotel is one that I would chose to stay at again. It's location is ideal for trips into the West End (just 5 tube stops away) and it is within walking distance of the Natural History Museum, the V&A, Science Museum, etc. There were many foreign tourists at the hotel as well as cabin crew in overnights. Customer service at the hotel was as expected in London - ie. nothing special! The one TERRIBLE aspect about this hotel is the attached restaurant. The service was slow, the meals were below average and it was over-priced. There are many restaurants and cafes just two minutes walk from the hotel so use those instead!

Good location for touring London. Second time staying in this hotel. Poor service from the Hotel's reception staff. Not very friendly and made a mistake with my booking.

Comfortable stay, excellent buffet breakfast and good late night bar open only to residents after 11pm (drinks rather expensive though!). Convenient for Albert Hall, Kensington High Street and buses further afield.

Great location, very nice

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Hotel was very nice, service was good and the staff pleasant. They went out of their way to give us the bed we wanted & a great view of the city. Great location. Tube was a 2 minute walk. Really good way to get around the city. Plenty of stores & pubs around & a mall or two close by. I'd stay again. Only complaint: They charge you for an ice bucket. ???

The hotel is a stones throw from The Natural History and Science Museum (literally a 5 minute walk). The nearest tube, Gloucester Road, is on the Picadilly, District and Circle Line which makes it an excellent location for getting into the centre of town. If you take the lift to the top floor (27) the views of London are breathtaking. A perfect location.

if you need somewhere to stay which is a good price and quality comfort.....this is the place to go. Excellent location.

the best value I have recieved from a hotl in a long time

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We stayed at this hotel years ago, before it became a Holiday Inn, so we chose it this trip primarily for its location, and because we knew they could accommodate 3 in a room (two adults, one teen). The room was a bit cramped, but perfectly adequate for the 6 nights we were there. Quite clean, and the bed and the sofabed were both comfortable enough. We were on the 3rd floor, facing Cromwell Road, so we did pick up a bit of trafffic noise, but nothing too terrible -- and it died down at night after 11 p.m. or so, so it was never a big issue. We did not dine at the hotel, so can't comment on the restaurants or food quality. Our only (minor) problem was that housekeeping seemed to be unaware that there were 3 people in the room and repeatedly left only two towels, two cups, etc. We had to call or leave notes to get the extra items, but they were at least prompt in delivering them. The location, just a block or so away from Gloucester Road tube station, is ideal, and there are a number of small eateries in the vicinity. Considering that we booked this hotel on rather short notice, we feel that this was a great place to stay and the rate was reasonable. We would definitely stay here again, and recommend it to friends.

Although the rooms are very small; we were very pleased with our stay. Great neighborhood, great service. We were very pleased.

Serviceable but boring hotel in a great location. Very close to tube, shops, etc. in Kensington. Very tiny room, even by London standards (I couldn't wheel my bag between the desk and bed!). Because they serve large groups (airline flight crews, tour buses, cruise lines) check-in is slow, slow, slow. People who arrived before 2pm were sleeping in the lobby because they couldn't get into a room. Breakfast is overly expensive and not good. I wouldn't recommend dining at the hotel in general. Get out and walk and you wont be disappointed. This is my 2nd stay here, the 1st being a purely business trip. I'd return, though only when I want a great location and value. There are other, more attractive (and certainly more charming) hotels in London when I really want to enjoy my stay.

A very classy place. Extremely close to the tube with supermarkets, casino, pub and travel store all right there. A cozy little town feel in the center of London. The rooms are not big compared to what you get in New Jersey for half the cost, but your not in New Jersey. The rooms are just big enough and the TV's are small, but I hope your not there to watch to much TV and stay in your room. You can be at just about at any tourist site in a few minutes via the tube, and back again with is just as important after a long hard day out and about in London. Enjoy your stay, I did.

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