Holiday Inn London-Kensington Forum - London

With their hotel rate, location and customer service. I will book this Hotel again if I visit London again.

Genuine Hotels.com guest review

Overall excellent value, great hotel, fabulous location. Wifi is a little pricey but the room was great, the staff was friendly and helpful and it was a fantastic place to stay in a great neighborhood. Within walking distance of tons of pubs and restaurants. Gloucester road tube stop is a few minutes walk and Kensington Palace/High Street Kensington […] are only a few blocks away. Cant beat this location! Read more

Genuine Hotels.com guest review

I've stayed at this Holiday Inn several times, and although it has an unbeatable location, is well-maintained and modern, I have two issues with it. It seems to be the only hotel in the UK that still charges for wifi--not only do they charge, the charge is outrageous! When I mentioned this at check-in, I was told "We hear this all the time." OK, then […] maybe they should do something about it? The other minor issue is that the soap and amenities provided are of poor quality; like you'd find at a cheap motel. This is a lovely hotel, and the amenities should reflect that. Otherwise, still a great hotel, great location near tube station, museums, Kensington Palace and Gardens, and yet is still in a friendly residential neighborhood with everything you could possibly need. Read more

Genuine Hotels.com guest review

Great location. Very good desk service. However, a hotel of this level I would expect free wi fi. I have stayed at the Best Estern across the street, and for a similar sized room, same price , same good service but it had free wi fi. If staying for more than a few days, or with a family, you are better off short term renting a flat.

Genuine Expedia guest review

Had 3 stays over 8 days. First room was small and dark, with erratic hot water. They did respond to complaints. Second room large, comfortable and bright. Rating would have been higher if only based on Room 2. Third room better than one, worse than 2.

Genuine Expedia guest review

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Genuine Hotels.com guest review

We spent 9 nights at this hotel December 25, 2012 to January 2, 2013. The hotel has a great location - 1 block from the Tube station - Picadilly Line. Flying into and out of Heathrow is easy - get on the Tube and get off at the Gloucester station. Hotel is very comfortable. Rooms are a little small by US standards, but very nice. Area is very safe and […] quiet. Starbucks is right across from the Tube station as well as a lively pub, convenience store, French bakery and grocery store. Read more

Genuine Expedia guest review

This hotel is absolutely focused on customer service. The cleanliness of the room was impeccable, the staff was very accommodating and everyone at the concierge desk was a complete delight and extraordinarily helpful. The hotel is in a very nice west London/Kensington location and is only a 2 minute walk from a tube station and has several restaurants […] and grocery stores within a 2 block radius. The rooms are small by American hotel standards, but typical for European hotels. My husband and I were there for a week over the Christmas holiday and our expectations were exceeded. We don't have a single complaint about this hotel. Read more

Genuine Expedia guest review

HAVE STAYED HERE EVERY YEAR SINCE 1999. USED TO GET BREAKFAST INCLUDED, BUT NOT ANY MORE. SUPERMARKETS NEARBY SO BREAKFAST WOULD BE A YOUGHURT AND A BUN, AND COFFEMAKER IN ROOM .. LOCATION,LOCATION, LOCATION....

Genuine Hotels.com guest review

This Hotel wasn't that much more in price compared to a locally owned London Hotel but the size and quality were much superior. I have stayed at many local London Hotels but will stay here in the future.

Genuine Expedia guest review

Overall I'd say the hotel is quite decent for the price given high cost of anything in London, but I don't see how it rates four stars. The room I had was somewhat small though completely functional. Had a bit of a problem figuring out how to get the heat to work on a cold winter weekend. Ideal for business travellers or tourists wanting to spend the […] entire day out of the hotel. Read more

Genuine Expedia guest review

I found the hotel to be ok, especially for a business person. I did not like that I did not have ice machine, vending machine or mini bar at my disposal. The 2 biggest disappointments were no continental breakfast and the concierge, who I asked to give me directions to a restaurant sent me to the wrong part of town costing me over 2 hours of time and […] money for traveling. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Very tiny rooms. I've spent 200 nights in London hotels of all kinds in many areas. This room was clean, but a shin buster.

Genuine Hotels.com guest review

Great, clean, nice hotel. The staff is friendly and helpful. Rooms are large and clean.

Genuine Hotels.com guest review

The Hotel was very clean and well kept. Location was excellent for catching the Tube. Many places to eat outside the hotel doors.

Genuine Expedia guest review

Hotel was okay, nothing special. Mostly business types stay there. Close to the Glouster Tube, but not much in the area.

Genuine Expedia guest review

I was able to get a decent price by booking early, and I'm glad I wasn't paying more. Expensive wifi, given how much the room was. Room service was affordable and not too bad. Really good location in Chelsea/Kensington although Cromwell Road is a busy street - so make sure to get a room high up (26 floors) or facing away from Cromwell Road. It is easy […] to get this hotel as the Picadilly line stops at the subway stop one block away and that very line goes out to Heathrow (40 minute ride). Read more

Genuine Hotels.com guest review

Have stayed there several times, but this time was somewhat disappointing from the service aspect. We were unable to get room service (called and switchboard said they would call me back; never received a callback!). Also, ran out of tissue and toilet tissue, and even after leaving the maid a note, has to call for these items. Also was disappointed […] that there was such a huge charge for wi-fi services. While I realize it was a very busy time in a busy hotel, believe all customers should receive basic services. Read more

Genuine Expedia guest review

This is my second visit. This property was formerly the Regency Hotel, and that is what the taxi drivers still call it. It really is not a Holiday Inn except in name. They have upgraded all the TVs to modern flat screens. Beds have also improved. They have also emptied out the mini bar so you can use it as a fridge. These are all smart changes. The […] old internet box is also gone. Considering the location, tube access, local restaurants and shopping this location is ideal. You can even walk to Harrods, I did it twice. This is by far my favorite London hotel and Kensington is much calmer than the other tourist areas. Its not five star luxury, but it is very comfortable and just feels right. Read more

Genuine Expedia guest review

Excellent views from the room. Good downtown location.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We had a wonderful stay here! Hotel is in a convenient location with easy access to tube station and to Heathrow. Very clean, quiet room, staff was very nice. Only complaint we have is the concierge desk did not give us the most helpful of advice. We will definetly stay here again when going to London.

Genuine Hotels.com guest review

Great location, walking distance to a tube station and many atracttions. staff was friendly

Genuine Expedia guest review

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Genuine Hotels.com guest review

Simple, clean and inexpensive alternative for London stays. Probably better for tourists than for business, as it is far from the City and Mayfair/St. James areas. Also tough to get a cab there at peak time in the morning around 8 AM. Friendly staff, but the Concierge I dealt with was totally incompetent, he ended up causing more problems than he s […] olved. Read more

Genuine Hotels.com guest review

Have stayed here several times because of it's great location. Still have the same two quibbles every time though: The water pressure in the shower is laughable and the ridiculously high price of wifi here makes me run over to the Starbucks or Pret on Gloucester Road where it's free.

Genuine Hotels.com guest review

This hotel is low price for London, but it is old and tired. Everything is old and tired - the carpeting, the furniture, the bathrooms, the towels, the lifts, - everything. The location is good with easy access to the Gloucester Road Metro Station just two short blocks away. If you don't spend much time in your room or the hotel, it can work for you […] at a decent price, especially given that just about everything is very expensive, especially if you're paying with US dollars. Read more

Genuine Expedia guest review

While this is a large busy hotel - lots of tour groups, etc., the staff has been well trained to be hospitable. Front Desk Clerk Phillip was especially helpful to me in working out a slight reservations problem. Very convenient to the Tube for easy transport. Rooms a "bit" on the small side (normal by London standards) but comfortable.

Genuine Hotels.com guest review

Great staff, very friendly. Clean but a bit small room. Very close to tube. We really enjoyed our stay there. Great value for the money. I highly recommend it.

Genuine Hotels.com guest review

Great location near to tube, restaurants, grocery stores, drug store, etc. Easy trip to all London highlights. Hotel is a quality lodging establishment.

Genuine Hotels.com guest review

Other than the fire alarm at midnight friday and the ensuing chaos (the staff really had NO idea what to do) of hundreds of guests, in PJ's on the street, the stay was actually quite nice. Rooms are small (to be expected in London), beds are ok, but for the price paid AND the location, cannot be beat. Other interactions with the staff were great- offered […] me free breakfast when I checked out at 6 am on Monday. Do NOT expect a 4 star hotel, but it is not rundown either. Read more

Genuine Hotels.com guest review

very good hotel,good prıce,lovely and helpully stuff,you can reach everywhere easıly...

Genuine Expedia guest review

wonderful location to everything yet removed from the noise if a city

Genuine Expedia guest review

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Genuine Hotels.com guest review

Best location near the tube - 3 lines stop there - get the Oyster Card for train and bus- it saves you a lot of money. The staff here are great and the most helpful with any request. Rooms are small but you do not spend much time in them. Breakfast buffet very good. A special thank you to Brittany and her help in making a special event memorable.

Genuine Expedia guest review

Rooms are clean and modern but small compared to US. Limited tv channels but great workout amenities on site and included in stay. Very quite and would stay again for business.

Genuine Expedia guest review

Extremely well situated. Quality of service and comfort need a serious effort.

Genuine Expedia guest review

The room was a little small, but okay, could have used a little better cleaning, a little dusty. Close to the tube, which is very convenient. The staff could have been a little more knowledgeable about a few things, kept getting conflicting answers on a few questions. Would stay there again when in London.

Genuine Hotels.com guest review

Though the room is not huge, it has everything you need. The staff was very helpful and friendly. The location is a block from 1 tube station, and about 4 from the next one. Both stations have pub and restaurants around them if you find yourself in the mood for some food.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Dissapointed with the hotel on the overall. VERY EXPENSIVE for the quality shown. Over rated miniscule size room.......4 local calls within London cost a total of 27 sterling pounds for a total of 9 minutes.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Rooms are small but that is the norm for most hotels in Europe. Close to the tube and lots of places to eat and good pubs within walking. Downside is that they charge for internet and being a large international chain seems a bit much when you can go to Starbucks and use wifi for 5pounds and get a cup of coffee too.

Genuine Hotels.com guest review

First day we did not get the room we asked and the receptionist told us that we did not specify a room. But when I reserved it I did specify it to be a king bed. So just to check in we accepted a twin room. The room had chairs and carpets with stains all over. The bathroom still had some hair remaining in the shower. The second room we got the next […] day was not an improvement either. We also got a advance purchase for the room which should have complimentary internet. So if you ever get an option like that print it. Free wifi was the only reason to pick this hotel and we didn't even get that. The bedsheets are made out of sandpaper. There is a refrigerator but it does not cool anything. Hairdryer was barely functional. The receptionists were rude and extremely inefficient. What a disappointment. Read more

Genuine Expedia guest review

its ok

Genuine Expedia guest review

The staffs at the front desk, room services, breakfast, etc. are all excellent. Excellent to the underground tube station, a grocery store and several bars. The one thing which really troubled me is the hotel Wi-Fi services only allowed up to two devices to have access while only one device can be connected. It would be great if they allowed me to […] rotate among the 3 devices I brought (an iPhone, an iPad and a laptop). My laptop was locked out. The staffs at the front desk and IT support line are very good and helpful but the most they could do was to remove my iPad from the list and add the laptop instead. Food is ok, the sausages and mash was not as good as 3 other places I tried. Read more

Genuine Hotels.com guest review

The hotel has easy access to the transit system (circle, district, and picadilly), making it very easy to get around London. While the rooms are on the small side, there is enough room. However, the bed was extremely uncomfortable.

Genuine Expedia guest review

The service at this hotel was quite mixed. We stayed for 3 days twice two weeks apart. On the second trip the person checking us in was quite rude. Our transportation brought us in much earlier in the day than expected, before 7am. The man at the front desk said the entire hotel had been booked the night before (really?, on a Sunday night in this huge […] hotel), and nothing would be ready for 7 hours so we should just "go outside and enjoy the day". The day was overcast and raining. He didn't offer to call or text once the room was ready. I was quite glad when we returned at 10:30am to find a different person at the front desk (a trainee even) who was more than helpful. The person who brought up our bags was quite rude, too, but the rest of the staff were great. The beds are ridiculously hard and the design is odd (with a hair dryer hidden under the desk). Although the location was quite convenient and most of the staff was nice, i would never stay here again. Read more

Genuine Expedia guest review