"Need better staff"
I've stayed here for th past 15 yrs. It's just going th wrong direction. They seem to be content to have the brand and a great location and their complacency in service will have me going to the MarriottGenuine Hotels.com guest review
It was ok I expected our room to look nicer as well as it didn't even have a microwave or a minifridge and not much of a selection for room serviceGenuine Hotels.com guest review
"next to event at Magganio's"
My brother was very happy with the room, the only thing is that the charges for the phone callsGenuine Hotels.com guest review
"It was ok"
The stay was decent but for pay the room didn't even have a fridge or microwave we kept having to throw away our left overs from eating because there was no place to keep themGenuine Hotels.com guest review
Everything was great, friendly service, great location, and shuttle service was a nice break from driving.Genuine Hotels.com guest review
"Great area for shopping!!!"
The hotel was great and the staff was very friendly. My only complaint is that our parking permit, which we paid $16 for, had to be reactivated several times. We were told we had unlimited entrances/exits during our stay but the card never seemed to work more than once. I've booked my stay at this hotel again for an upcoming trip so obviously the parking […] issue isn't that big of a deal, just a pain in the butt. Read moreGenuine Hotels.com guest review
"Great location for a shopping trip"
We enjoyed our stay and will definitely come back again. The room was great and the cost reasonable.Genuine Hotels.com guest review
This is like no other hilton i have ever stayed at the service was horrible the elvevators were slow the breakfast cost over $26 when i was told it was free. they charged for the parking in the hotel even if you were staying. I will never stay here and the website is incorrect on here about alot of things. Other than the bed being soft that is all this […] hotel has to offer Read moreGenuine Hotels.com guest review
The service and petsonel were terrible. Poor customer service.Genuine Hotels.com guest review
"Weekend in Houston Hilton Galleria"
Location is great for the Galleria. Easier to get in and out of compared to the hotels in the mall. Valet parking is expensive but they have a shuttle so you can self park and use their shuttle to get around. The renovated rooms are good for the price.Genuine Hotels.com guest review
"Conveniently located in Galleria area"
This hotel is in a great location in the galleria area. The Arboretum is close by along with some movie theaters and shopping. It is close to some really good restaurants. We stayed here because we needed to visit the Italian Consulate. The pool and workout facility are well maintained. Friendly and courteous staff.Genuine Hotels.com guest review
It was fineGenuine Hotels.com guest review
"Older hotel trying to stay nice"
For a hotel that seems to consider itself as an upscale place it doesn't quite fit the bill. For starters, the guy at the front desk overdoes his fake French accent to the point you can't even understand half of what he's saying. The place is clean enough but the amenities and styling are a bit dated and tired. Despite being on the 10th floor the bathtub […] had a lot of trouble draining. The "balcony" is a slab of concrete barely deep enough to fit one skinny person on it and is bordered not by a nice ornamental railing but by a hideous dirty concrete wall. And to top it all off, they hit you with a ridiculous parking fee of $18 the morning you check out after pretending that hotel guest parking is validated. Read moreGenuine Hotels.com guest review
My room had no hair drier, and this hotel doss not offer free breakfast. Parking is way too expencive. Not satisfied at all.Genuine Hotels.com guest review
VALLET PARKING IS A MUST !!! Self parking is in the garage next door Location: perfect in the Galleria area, not far from Washington street Staff: very friendly Installation: clean, comfy bed, but small bathroom Security: none visible on siteGenuine Hotels.com guest review
I checked in because I and my six bridesmaids needed a great place to take pictures, her dress on the weekend of my wedding. The staff was friendly, atmosphere flawless, location wad prime.Genuine Hotels.com guest review
"Great Place to Stay"
Great location, big rooms, and good looking hotel.Genuine Hotels.com guest review
Everything was great for my short stay. I plan on staying againGenuine Expedia guest review
Exceptional experience. We would highly recommend this hotel.Genuine Expedia guest review
"A place like home"
1st time I visited Houston, Texas! hotel I stayed at in Houston, very nice place, very nice people! Can't wait to come back!Genuine Hotels.com guest review
After a long flight and another long drive from the airport we were looking forward to a good nights rest only to get to the Hilton and the front desk clerk was busy talking to the security guard or maybe he was a valet man about the party that she was going to the following evening and we had to wait until she was done. We then got to the room and […] it was musty, the bathroom shower had old tile with old and moldy grout. Carpet seemed old and sticky. Upon check out the desk clerk that had a heavy Latin accent I could barely understand her. It was just overall not a very relaxing experience. We have stayed at so many Hilton hotels before; stateside and abroad and so far this Hilton was so unexpected specially it being located in the heart of Houston. I would never stay there again. Read moreGenuine Hotels.com guest review
"Nice decor but needs to update their restrooms"
Once you walk into the hotel, you can tell the hotel has been renovated lately. The rooms looked like new but once you walk into the restroom the decor looked like it was back in the 1980's. The toilet seat was crooked. The tile is pink and the tub does not drain when taking a shower. So you're standing in your own filth by the end of the shower. Glad […] I was only there for one night. Read moreGenuine Expedia guest review
No complaintsGenuine Hotels.com guest review
"Value priced luxury hotel"
Hotel was clean and location was good. Room was spacious.Genuine Expedia guest review
"Great deal of a full service hotel at the Galleria"
We had a beautiful recently renovated room. The service was great. The breakfast buffet was a little expensive, but the food was plentiful and excellent, especially the baked goods.Genuine Hotels.com guest review
"Nice hotel close to all"
Great staff, nice hotel. Close to galleria, restaurants and shopsGenuine Expedia guest review
"Nice hotel near the Galleria."
Unpretentious with OK facilities. Higher ground rooms have good views. Hotel generally more quiet that competitors on the 610 loop. Beds are soft and a little used. Breakfast is basic but otherwise OK. If you are visiting or on business, you can spend a couple of nights here without a problem. Value for money is reasonable, but parking at $16 is pr […] icey. Read moreGenuine Expedia guest review
Best hotel I ever been , best location , perfect , beautiful !!Genuine Expedia guest review
A large comfortable room with high ceilings, well appointed and in super condition. Lovely, very clean updated bath with separate toilet/shower room. Staff was helpful and polite. Would definitely stay there again!Genuine Hotels.com guest review
"Hotel stay 03/22"
Check in was quick and easy. The staff including the bell captain were more than cordial and were so quick to accommodate my needs. The room was very nice and clean. Even the maid staff were so nice and helpful. A great stay; very comfortable and pleasantGenuine Expedia guest review
Great stay , comfortable beds, and very clean . We were there for just overnight but would stay again to enjoy a weekend in Houston.Genuine Expedia guest review
"nice hotel. security was very rude."
no parking anywhere. there should at least be guaranteed parking for those that paid for their room. Also security staff was very rude.Genuine Expedia guest review
"Very convenient Location"
It was a comfortable stay. Good service and clean room. It was a great deal fro the price I paid.Genuine Hotels.com guest review
"Great hotel near the Galleria!"
The staff were extremely courteous, the hotel was centrally located, the restaurant was great; the whole experience was excellent!Genuine Expedia guest review
"What not to expect."
I was very disappointed in this stay. The lighting in the room was terrible. There was no entertainment value at all in the hotel.Genuine Hotels.com guest review
Dirty behind doors. . Crack on ceiling. .. valet $30Genuine Hotels.com guest review
Had a nice stay and great locationGenuine Hotels.com guest review
Great will be back soon!!!!Genuine Hotels.com guest review
Very wonderful Hotel! Supper Clean and Cozy! The service staff at front desk could have been more friendly.Genuine Hotels.com guest review
Front Desk was very accommodating with my situation.Genuine Expedia guest review
Nice hotel. Will go backGenuine Hotels.com guest review
"A great Valentines Day!"
We had a great stay on Valentines day. Surrounding area is the best spot in Houston. Hotel is a littler older then some but in great shape. Very professional staff. And loved the view from our balcony. Will go back again on our Staycation for my birthday.Genuine Hotels.com guest review
Staff was rude and unattentive. Room walls had cracks in them perhaps from the hotel being really old. The food at the hotel was not very good and extremely expensive for what you received.Genuine Hotels.com guest review
Wonderful all around experience . Great convenient location . Very large clean rooms.Genuine Expedia guest review
Enjoyed the stay, rooms are immaculate all the guest in our party were comfortable.Genuine Hotels.com guest review
Was surprised at the size of the room, it was super spacious!!! Very clean. Hotel staff very friendly!Genuine Hotels.com guest review
"Fantastic Stay! Spacious, Comfy Room"
I thoroughly enjoyed my stay. Parking is $20. But, otherwise, the staff was wonderful. They sent me a free piece of cake for my birthday. The room was huge, clean, and comfy. And they let us have a 1pm checkout, for the whole group. LOVE THIS PLACE!Genuine Hotels.com guest review
"I LOVE HILTON HOTELS, THE BEST REWARDS FOR MEMBERS"
JUST THE HOTEL I NEED, THE WEATHER WAS VERY COLD, AND I COULDNT ENJOY THE POOL..Genuine Expedia guest review
ExcellentGenuine Hotels.com guest review
"Houston Galleria Business Travel"
Overall a nice hotel and the service was good.Genuine Hotels.com guest review
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