"EXCELLENT Hotel! Staff very friendly and helpful"
We were in Houston to take my grand daughter to a concert. My Rat Terrier, Serendipity came along. We all loved the hotel,..its proximity to the Galeria,,,the accommodating staff. Couldn't have gone any more smoothly, Hope to go back next year.Genuine Expedia guest review
Checked into hotel and walked into room, immediately smelled an ordor in the room.. Also the tub wasn't cleaned.. Went down to the front desk and they changed our room. Next problem... Went shopping and got back to the hotel the elevators were down bc of an explosion in the basement. This cause us to miss my wife's birthday reservations and her party […] at the club because they wouldn't let us use the stairs. The hotel experience overall left a bad image in my head to never stay there again. Read moreGenuine Expedia guest review
"In the heart of The Galleria"
Hotel staff was amazing. Elevators broke down on first day there, trapping us on the lobby floor. Staff compensated me for the inconvenience. Overall great experience!!Genuine Expedia guest review
"Hotel close to meetings attended."
Quick nice stay walking distance from work and entertainment. We did have a fire alarm that forced guests to leave hotel and return to rooms via stairs because the fire alarm was related to the elevators. Other than this instance, the rest of the experience as very good.Genuine Expedia guest review
"Need better staff"
I've stayed here for th past 15 yrs. It's just going th wrong direction. They seem to be content to have the brand and a great location and their complacency in service will have me going to the MarriottGenuine Hotels.com guest review
It was ok I expected our room to look nicer as well as it didn't even have a microwave or a minifridge and not much of a selection for room serviceGenuine Hotels.com guest review
Do not recommend this hotel, they charge you for every little thing, should all be included in your rateGenuine Expedia guest review
"Cool place with expensive extras"
Clean, comfortable and cool, this hotel met our expectations in every way except the absurdly elevated prices on things like parking, wifi, and bar drinks.Genuine Expedia guest review
"Hilton designed by I.M.Pei"
When I am visiting Houston, the Galleria area is often the most convenient due to its central location and multiple restaurant venues. Hilton is a good name, and service is always good, but what distinguishes this hotel is the pleasing design.Genuine Expedia guest review
"next to event at Magganio's"
My brother was very happy with the room, the only thing is that the charges for the phone callsGenuine Hotels.com guest review
"It doesn't look like a 4 star hotel"
The room is old, the swimming pool is small. You have to pay the parking, internet if you want to use them. What kind of 4 star hotel is this?Genuine Expedia guest review
"It was ok"
The stay was decent but for pay the room didn't even have a fridge or microwave we kept having to throw away our left overs from eating because there was no place to keep themGenuine Hotels.com guest review
Everything was great, friendly service, great location, and shuttle service was a nice break from driving.Genuine Hotels.com guest review
"Great area for shopping!!!"
The hotel was great and the staff was very friendly. My only complaint is that our parking permit, which we paid $16 for, had to be reactivated several times. We were told we had unlimited entrances/exits during our stay but the card never seemed to work more than once. I've booked my stay at this hotel again for an upcoming trip so obviously the parking […] issue isn't that big of a deal, just a pain in the butt. Read moreGenuine Hotels.com guest review
"Great location for a shopping trip"
We enjoyed our stay and will definitely come back again. The room was great and the cost reasonable.Genuine Hotels.com guest review
This is like no other hilton i have ever stayed at the service was horrible the elvevators were slow the breakfast cost over $26 when i was told it was free. they charged for the parking in the hotel even if you were staying. I will never stay here and the website is incorrect on here about alot of things. Other than the bed being soft that is all this […] hotel has to offer Read moreGenuine Hotels.com guest review
"centrally located downtown area"
Great staff ready to help, staff are very professional and courteous, ready to assist and provide excellent customer serviceGenuine Expedia guest review
The service and petsonel were terrible. Poor customer service.Genuine Hotels.com guest review
"Nice and clean hotel. Receptionist very helpful"
Just one night for a business trip. Rest like a babyGenuine Expedia guest review
"Weekend in Houston Hilton Galleria"
Location is great for the Galleria. Easier to get in and out of compared to the hotels in the mall. Valet parking is expensive but they have a shuttle so you can self park and use their shuttle to get around. The renovated rooms are good for the price.Genuine Hotels.com guest review
"Great hotel in Galleria."
Stayed here before. Great location and great staff. You are close to everything.Genuine Expedia guest review
"Not a bad hotel at the Price!"
The room was ok. The AC was ridiculously loud. The room was not that clean.Genuine Expedia guest review
"Conveniently located in Galleria area"
This hotel is in a great location in the galleria area. The Arboretum is close by along with some movie theaters and shopping. It is close to some really good restaurants. We stayed here because we needed to visit the Italian Consulate. The pool and workout facility are well maintained. Friendly and courteous staff.Genuine Hotels.com guest review
"Close to Galleria shopping center."
Could look at the window and see the Galleria. Corner room with balcony. Rooms were clean and fresh, breakfast buffet was good, valet service spot on. Only issue was at check in when the room reservations didn't show the breakfast package that I had purchased. Was cleared up when I showed the agent my information on the iPad.Genuine Expedia guest review
It was fineGenuine Hotels.com guest review
"Everything was fine."
It was a nice stay. It was fine, nothing noteworthy.Genuine Expedia guest review
"the good and the bad"
check in went smoothly and the staff was friendly. The room was nice but the thermostat was set at 64 degrees when we arrived! Way too cold for us. The rooms were nice, pretty much what you expect. The gym was too small and had no thermostat or fans, so it got real hot to workout in. There were about 5 people in the gym and there was little room to […] even move to do your exercise. There were too many add on fees, for parking and pets that we did not see online before we booked. The breakfast brunch was very over priced and just average, the eggs were not fresh, the potatoes had no taste. Was not worth the $20 per person we paid. The staff was very nice and eager to help. I would not give this hotel 4 stars. Read moreGenuine Expedia guest review
very nice hotel , love the room big clean and the small balcony was perfect , staff super nice will come again for sureGenuine Expedia guest review
"Nice hotel in a nice area"
This hotel is great in a wonderful area. It is very close to the Galleria and other shops. It seems like a safe area. Also the hotel was very clean and the staff was polite. I recommend anyone to stay here because you get quality service for a reasonable price.Genuine Expedia guest review
Stuffy odor in room. Room needs ventilation. Air conditioner noisyGenuine Expedia guest review
"Galleria close to food"
OK hotel for the price in overpriced Houston. Nearby walking to good restaurants, however.Genuine Expedia guest review
"Weekend getaway to the beach"
The hotel staff was very friendly. The room was very clean. The only issue was noisy guests drinking after midnight in the pool area. Security asked the guests to leave the area very quickly after calling the front desk.Genuine Expedia guest review
"Excellent hotel close togalleria"
Excellent location Close to galleria and many restaurants Nice complimentary shuttleGenuine Expedia guest review
"Commerce over Personality"
The Hilton Post Oak is a lovely, if huge, facility but corporate to the max, devoid of individual personality or charm. The décor is predictable and almost austere. Hard to believe but there are a lot of plastic plants, if that's any indication. In a word, uninspired. A shame because with more imagination and style it could be wonderful.Genuine Expedia guest review
"Older hotel trying to stay nice"
For a hotel that seems to consider itself as an upscale place it doesn't quite fit the bill. For starters, the guy at the front desk overdoes his fake French accent to the point you can't even understand half of what he's saying. The place is clean enough but the amenities and styling are a bit dated and tired. Despite being on the 10th floor the bathtub […] had a lot of trouble draining. The "balcony" is a slab of concrete barely deep enough to fit one skinny person on it and is bordered not by a nice ornamental railing but by a hideous dirty concrete wall. And to top it all off, they hit you with a ridiculous parking fee of $18 the morning you check out after pretending that hotel guest parking is validated. Read moreGenuine Hotels.com guest review
My room had no hair drier, and this hotel doss not offer free breakfast. Parking is way too expencive. Not satisfied at all.Genuine Hotels.com guest review
Very pleasant experience. Costumer service excellent and restaurant magnificent.Genuine Expedia guest review
VALLET PARKING IS A MUST !!! Self parking is in the garage next door Location: perfect in the Galleria area, not far from Washington street Staff: very friendly Installation: clean, comfy bed, but small bathroom Security: none visible on siteGenuine Hotels.com guest review
I checked in because I and my six bridesmaids needed a great place to take pictures, her dress on the weekend of my wedding. The staff was friendly, atmosphere flawless, location wad prime.Genuine Hotels.com guest review
"Great Place to Stay"
Great location, big rooms, and good looking hotel.Genuine Hotels.com guest review
Everything was great for my short stay. I plan on staying againGenuine Expedia guest review
Exceptional experience. We would highly recommend this hotel.Genuine Expedia guest review
"A place like home"
1st time I visited Houston, Texas! hotel I stayed at in Houston, very nice place, very nice people! Can't wait to come back!Genuine Hotels.com guest review
After a long flight and another long drive from the airport we were looking forward to a good nights rest only to get to the Hilton and the front desk clerk was busy talking to the security guard or maybe he was a valet man about the party that she was going to the following evening and we had to wait until she was done. We then got to the room and […] it was musty, the bathroom shower had old tile with old and moldy grout. Carpet seemed old and sticky. Upon check out the desk clerk that had a heavy Latin accent I could barely understand her. It was just overall not a very relaxing experience. We have stayed at so many Hilton hotels before; stateside and abroad and so far this Hilton was so unexpected specially it being located in the heart of Houston. I would never stay there again. Read moreGenuine Hotels.com guest review
"Nice decor but needs to update their restrooms"
Once you walk into the hotel, you can tell the hotel has been renovated lately. The rooms looked like new but once you walk into the restroom the decor looked like it was back in the 1980's. The toilet seat was crooked. The tile is pink and the tub does not drain when taking a shower. So you're standing in your own filth by the end of the shower. Glad […] I was only there for one night. Read moreGenuine Expedia guest review
No complaintsGenuine Hotels.com guest review
"Value priced luxury hotel"
Hotel was clean and location was good. Room was spacious.Genuine Expedia guest review
"Great deal of a full service hotel at the Galleria"
We had a beautiful recently renovated room. The service was great. The breakfast buffet was a little expensive, but the food was plentiful and excellent, especially the baked goods.Genuine Hotels.com guest review
"Nice hotel close to all"
Great staff, nice hotel. Close to galleria, restaurants and shopsGenuine Expedia guest review
"Nice hotel near the Galleria."
Unpretentious with OK facilities. Higher ground rooms have good views. Hotel generally more quiet that competitors on the 610 loop. Beds are soft and a little used. Breakfast is basic but otherwise OK. If you are visiting or on business, you can spend a couple of nights here without a problem. Value for money is reasonable, but parking at $16 is pr […] icey. Read moreGenuine Expedia guest review
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