"Not Very Friendly"
Had a Company party there this year. Will never go back!! They had another party going on in their ball room. We we standing in the lobby in front of the ball room and were told we would be arested for being in the lobby 50 feet away from the ball room. Then told to go to our rooms! Hotel manager even sided with the ball room party. We really were doing […] nothing but standing in the Lobby talking. No confrentation or anything!!! Would never stay their again. No way to treat your guest. Read moreGenuine Hotels.com guest review
"very close to the Galleria and so convenient"
Very enjoyableGenuine Hotels.com guest review
"Hilton does it again"
Just another great Hilton stay. Treated like a king and they sure know how to cook lolGenuine Hotels.com guest review
"You'll Like It Here"
Great location, in the middle of uptown without being in the chaos of the Galleria that's within walking distance.Genuine Hotels.com guest review
The was nice and had a balony facing Post Oak, giving a nice view of uptown. Even with the balcony door open, the traffic noise is extremely quiet. The location is within walking distance to the Galleria, other shops, and excellent restuarants - Maggioano's Italian is at the back door! The hotel is extremely clean. The valet is pretty pricey for Houston, […] but the attendants are really fast. There's a Starbucks in the lobby that serves amazing breakfast sandwiches. My only complaints were the placement of the air vent/placement of the bed. It was in the corner blowing directly over the bed, so with the heater bearly on you start burning up and with the air you freeze out. Also, I feel the hotel could provide a decent blanket or comforter - only sheets on the bed and a small, weird, sponge-like blanket stuffed in the closet (Really Hilton? It's 34 degrees outside). Anyway, the stay was great and I would stay here again, especially for the price and location. Read moreGenuine Hotels.com guest review
"Good hotel close to Galleria"
It has all the necessary and it is according to the priceGenuine Expedia guest review
"Not exactly a 4 start experience"
The hotel itself is very nice, but on this particular stay the staff member who checked us in seemed rude and gave me a room that was handicap accessible which I didn't want nor did I ask for. The balcony that was promised overlooked the back parking garage so hardly a nice view. Not very impressed with this experience. With so many other hotels in […] the area to choose from, I won't go back. Read moreGenuine Hotels.com guest review
There's a reason why a "Hilton" at the Houston Galleria, goes for $99/night! Dated, tired, worn out with service to match! As Hilton Honors member I am not used to hearing "No" on simplistic requests such as a rollaway bed in such a large room. Not a matter of city ordinance, just a hotel policy!!!!!! Better hotels, within one mile radius with better […] service and better attitudes! Read moreGenuine Expedia guest review
Tha Shuttle service was rally bad !!!!Genuine Expedia guest review
"Best part is the front!"
This is not at all a 4 -star. You rate it.... - No Microwave. - No fridge, - 2 tea bags, 2 coffee, 1 decaf daily. After you beg for extras, Next day's ration disappears. - "One and only" desk chair in a dbl queen room. Using beds for normal sittings. - No shuttle at all. Got call taxis. - Closet doors are falling off. We had to take it off and placed […] them in the bathroom. According to housekeeping, it could not be fixed. One night crashing over is ok. Multiples... you should go else where. Pushing it, I am giving a three star. Bottom line is - shame and bad! Read moreGenuine Expedia guest review
The room carpet smells and the bath needs maintenence.Genuine Expedia guest review
Pretty nice stay. I would stay again.Genuine Hotels.com guest review
"Uptown Houston, Blocks from Galleria Mall"
The hotel is located very close to the mall. The front desk let us check in early around 11:30am and was very nice.Genuine Expedia guest review
Soda machines were only on two floors. There was no shop to buy anything forgotten from home.(toothpaste, hairspray, newspaper, chips, or any type of food. Hotel does need some upgrading. Transportation by hotel requested shuttles were a plus.Genuine Expedia guest review
When I checked in, i asked if there was a refrigerator in our room, because I did request that when i booked the room at least 2 weeks in advance. She said no, and called to see if there were any extras. Of course there were not, and she said i do see your comment but they are first come first serve....... I was hosting a bachelorette party and had […] food and drinks that needed to be refrigerated! Read moreGenuine Hotels.com guest review
"Nice hotel, perfectly located"
I really like the hotel as an overall. My only complain is that Aida (is the cooker making omelettes in the morning) all food that is outside the containers (she take it and put it back again) I saw her doing this both days of my stay.Genuine Expedia guest review
Certainly not a four star hotel. Rug was Worn. Bathroom floor needed workGenuine Expedia guest review
Hotel was under construction, my room had damage on the walls, and you can hear everything that is going on in the hallways. Although it was nice to have a balcony, my neighbors were a bit loud. Staff however was extremely friendly, you can't beat the location, the beds are super comfy and the rooms are extremely spacious. I would stay there again.Genuine Hotels.com guest review
"way over priced"
This hotel is being renovated and they don't tell you that and still charge full price for a room - there are other hotels in the area that cost less and that are much nicer. The front desk person made sure that I knew that I was not getting Hilton points because I booked via "a third party". What a waste of money!Genuine Hotels.com guest review
"Very good location"
Rooms could use an update but otherwise they are clean and neat with plenty of room.Genuine Hotels.com guest review
"wish I had stayed somewhere else"
I was hoping for something nice to take my wife. This was a very over rated place. It wasn't bad, but i thought I was getting much better. I could have stayed at a 2nd tier type place and it been just as good. Maybe better. Heck I would have spent more for another place if I would have known I was getting such a basic place.Genuine Hotels.com guest review
The parking at the hotel was HORRIBLE!!! There was an event which caused us to ride in the garage for 30 mins. Attendant at the gate had a terrible attitude.Genuine Hotels.com guest review
hotel was in remodeling so it is difficult to say things were great ... but I have stayed here several times and it is a good hotelGenuine Hotels.com guest review
Hotel was great but the only way to get any food or beverages at the pool was through room service; one round of drinks with alcohol, was $35.00.Genuine Hotels.com guest review
"None of the electrical outlets worked."
None of the electrical outlets worked. Not many choices to eat.Genuine Expedia guest review
It wasn't too bad, comfortable beds, very spacious. Could use an update.Genuine Expedia guest review
"near galleria great location"
very spacious!! easy check in and check out. the rooms had plenty of room especially with traveling with kids, we didn't feel like we were pushing each other out of the way.Genuine Expedia guest review
"Great Night Out"
Had an overnight stay here for a romantic evening with my boyfriend. The room was great, the staff was friendly, the room service food was yummy with large portions, always hot water in the shower, and no annoying neighbors. The room was a little hot (we were on the very top floor) but the a/c after some time made the room comfortable. We were a little […] overcharged on our bill for the room service/ drinks and to compensate the parking was wavered. For those complaining about having to pay to park, good luck finding a place in Houston that doesn't require you to do so. Yes the lobby was still under construction, however, it was not messy or loud. Overall I enjoyed my stay here and would stay here again! Read moreGenuine Expedia guest review
"Hotel was very close to my stay needs."
Hotel was very comfortable, easy to get to and close to shopping and restaurants....I was very pleased. I had stayed there some time back and definately will return next time the need arrises.Genuine Expedia guest review
"This hotel accomodates the business person."
We found this hotel on Expedia at a fair rate. It was our anniversary, so we decided to have a 24 hour "getaway". The rooms are very business oriented; no frills; no fun. We could not receive Hilton Honors points since we went trough Expedia, which is one of the reasons we chose Hilton. The staff were very nice. The rooms are clean, but old.Genuine Expedia guest review
The parking was so terrible to charge your guest to park is ridiculous!!!!Genuine Hotels.com guest review
"Loud and smell of pool coming into the room"
Our room was over the pool so the smell of chlorine was ever present in our room. The hallways were loud until 1:00 am and the alarm clock kept going off every hour even after we unplugged it!Genuine Hotels.com guest review
"they get their money in other ways"
They charge you on everything they can: no free wifi, no free parking, good hotel with moderate staff and cheap scape managementGenuine Hotels.com guest review
The room was excellent, and the customer service was even better. We needed extra room keys, upgraded our room, and got taxi service to Marshall's and back. I felt like I was royalty for my entire stay.Genuine Hotels.com guest review
"Lovely Weekend Getaway"
Everything about the hotel was wonderful. My only complaint is a guest with dogs had an accident on the elevator. Instead of shutting the elevator down for cleaning, it kept moving and I stepped in it before I realized what it was! Disgusting! The doorman told me he was aware of it and would be cleaned up. Meanwhile poo is tracked over the hotel!!!Genuine Expedia guest review
Good service and nice accommodations. Friendly staff with friendly atmosphere. Rooms were very comfortable and clean. Parking and access to the hotel is convenient. Excellent location to visit downtown Houston.Genuine Expedia guest review
"A room and not much more."
Spent a couple of nights for a romantic getaway. The bathroom had muddy footprints and a suspicious hair in the bathtub. We alerted the staff, who were apologetic and agreed to promptly correct the problem. The hair disappeared but the footprints remained. In general, the hotel is simply past its prime. The location is near a lot of shopping and restaurants. […] Next time we will probably stay somewhere else. Read moreGenuine Expedia guest review
Great for whole familyGenuine Hotels.com guest review
"Not a 4 star hotel 3 at best"
I was expecting a Hilton experience. We've stayed in other Hilton(s) but this one just not to the level. We were placed on third floor outside poolview. Not a good idea since the outside door was a bit rusty. Inside room the main light did not work. There was only one chair. Furniture not for a 4 star hotel. We were moved to a different room due to […] the loudness of the pool visitors early the next day-and all night. New room was a bit better but still not a 4 star. Maybe that is why I was disappointed the fact that you expect 4 stars but its a 3 at best. Nothing majorily wrong just know that its not a 4 if that is what you are expecting. Read moreGenuine Expedia guest review
Great hotel. Friendly staff. Very clean. Great location.Genuine Hotels.com guest review
"Looks can be deceiving."
From the outside, this hotel looks pretty nice, as does the lobby. The rooms actually look pretty decent, too, and the beds are comfortable. However, the front desk clerk at check-in was rude, they botched my room service order every night (this I cannot figure out, because the person on the phone repeated my order back to me properly, but when it showed […] up, X, Y, or Z was inevitably missing) - And how is it that on a non-smoking floor I get stuck in a room that smells like stale smoke? Guess they didn't do a very good job of cleaning up after the previous guest, or maybe they just don't care. Disappointing, since the hotel itself was quite convenient for where I needed to go and got some pretty decent reviews here overall, but I wouldn't stay there again. Read moreGenuine Expedia guest review
- this was my first experience at a Hilton in the United States. They did not ckean my bathroom thoroughly, i had shaved in the shower the day i arrived and the "remains" were still on bathroom wall 2 days later. - i also had 2 laptops, an iphone and an ipad and they wanted to charge me the $15.00/day wifi service for EACH device...this is GREED - i […] was so tired when i arrived early morning and ordered breakfast before taking a nap...well, they completely forgot my order. i had to call them almost 2 hours later. they wanted to charge me for it and i had to push back. they eventually did not charge me for it. this was just a wierd experience, very disappointing. Read moreGenuine Expedia guest review
"Decent hilton, old carpets"
Our visit was fine, no complaints. The rooms could use a decor update, but the furniture and beds were comfortable.Genuine Hotels.com guest review
Excellent...would definitely stay here again!Genuine Hotels.com guest review
"A hotel with style."
The hotel was very clean and the staff very helpful. We did not know our way around Houston and the staff helped us get to out destination. The room was very large and the beds were comfortable. I would stay there again if ever I had to go back to Houston.Genuine Expedia guest review
"Great Galleria Selection"
I travel a lot to Houston and always stay in the Galleria Area- it is center to everything and I truly need a location to drive all of Greater Houston-Because I use Expedia and not glued to a particular rewards program through a specific chain of hotels I am able to pick my hotel based on based on a deal or budget. I have stayed at nearly all of the […] Galleria Hotels(with a rating of 3.5 stars or better) and this is one of the best. Terrific rooms, service, valet parking. Cant go wrong with this Hilton. Read moreGenuine Expedia guest review
"Below Par and Poor Service"
The staff wouldn't recognize my Diamond status, making me pay for parking, breakfast, and no complimentary upgrade. I shouldn't be treated poorly when I've already obtained their highest level of loyalty. After calling the manager, they gave me executive suite access. Common areas are outdated and restaurant was dead. Self park was fifteen dollars per […] day. For some reason, they would only leave two sets of towels. Read moreGenuine Hotels.com guest review
"Needs some attention"
The room was dated. Shower head needed to changed. I asked to upgrade when I checked in(I was willing to pay whatever) and the check in lady said I could NOT upgrade. I thought that was rude. I will not stay here again.Genuine Hotels.com guest review
"Unpleasent experience, will not recommend"
Incompetent staffs, supervisorGenuine Hotels.com guest review
When we arrived, we were given a room that was tucked away and not well marked. When we inquired at the front desk when lost, they struggled to help us find our room and had to ask employees that had been around for a lot longer where our room was. We felt we got the "forgotten" room. We had cold showers each day even though we showered bright and early […] in the mornings. Would have liked to have a Starbucks, Walgreens, etc. near by. Read moreGenuine Expedia guest review
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