"Great hotel in the heart of Miami"
The staff was very friendly; rooms were great. I attended a conference, and the facilities were excellent. The convenient location is a definite advantage as well. At the end, when I needed a cab to the airport, the staff did a great job as well.Genuine Expedia guest review
"Beautiful place to stay"
We stayed here before and after our cruise. It was really convenient. Beautiful hotel! Just wish there was better restaurants around here though. :)Genuine Hotels.com guest review
"Great Hotel, Awful Restaurant"
I really wanted to rate the InterContinental a 5 but unfortunately our experiences at the restaurant, Toro Toro, prevent me from doing that. Most of the hotel is absolutely amazing. The room was comfortable and clean. We had an absolutely astounding view. The women and men behind the check-in counter were super informative and cheerful. The room service […] staff and the cleaning staff were both absolutely lovely. The restaurant was one of the most disappointing experiences I've ever had. When we were checking in the woman at the desk told us that Toro Toro was recently rated the second best restaurant in Miami. She gushed for at least five minutes about how amazing the food was and how lovely the atmosphere was. When we finally made it to Toro Toro, I honestly didn't understand how anyone could ever consider it to even be decent. To be fair, my fiancé and I both look pretty young despite being in our late twenties. However, I don't think our age should have been an excuse for the treatment we received at Toro Toro. The women who waited on us were possibly the worst servers I've ever had in my entire life. They were rude and short the entire time. We had to flag someone down for water and waited at least a half an hour for a dessert that never came. It wasn't like we were looking for snacks, we were buying appetizers, steaks, sides, and several bottles of wine. The hotel is great but please don't waste your time at the restaurant. Not worth the frustration. Read moreGenuine Expedia guest review
"Downtown overlooking Biscayne Bay"
This is a nice hotel with helpful and friendly staff. It is a busy hotel and when inside the lobby you still feel like you are in the city. The beds were doubles, which is a bit small for two adults or two kids, hence, my son slept on the floor.Genuine Expedia guest review
Response by InterContinental Miami Dear Julie, Thank you for sharing your experience with us. I am happy to hear that you had a great stay. I am disappointed to hear that our accommodations didn't suit the needs of your family and that your son had to sleep on the floor. Please contact our front desk in the future to seek alternative options. Thank you again for your feedback, Arminio
"Great for Ultra"
Good choice if you were going to the Ultra Music FestivalGenuine Expedia guest review
Response by InterContinental Miami Dear Valued Guest, Thank you so much for your review and rating. I'm glad you enjoyed your stay and hope that you had an equally enjoyable time at the Ultra Music Festival. I look forward to seeing you again for next year's concert. Regards, Arminio
"Best Downtown Miami location."
Arrived a day after the Ultra Music Fest. for which the traffic was somehow heavy, the park closed. I stayed three solid nights of rest and good service. The only con was the noise of the cranes picking up the Ultra mess… I always return, it is a great hotel in a great location.Genuine Expedia guest review
Response by InterContinental Miami Dear Luis, Thank you so much for your review and your loyalty to our hotel! I'm so pleased to hear that you were able to rest comfortably in your room and received excellent service from our staff. I look forward to your next stay. Regards, Arminio
Staff was courteous and dilligent. Beautiful view from the room and pool area. Valet services very nice. Requested a handicap room but I couldn't get out of the tub by myself. Requested a seat for the bathtub and was placed promptly. Would have prefer a shower, but I didn't asked.Genuine Expedia guest review
Response by InterContinental Miami Dear Valued Guest, Thank you for your review and 5-star rating of InterContinental Miami. I am pleased to hear that you enjoyed your stay and received great service from out staff. I hope that you will visit us again soon. Regards, Arminio
Enjoyed facility. Very convenient. Didn't particularly like paying for use of work-out facilities given the room rate.Genuine Hotels.com guest review
"Nice hotel on the water"
This is a very busy hotel. We stayed for 2 nights to attend the Sony Tennis Championships in Key Biscayne. Across the street they were setting up for a music festival and there seemed to be a few business groups there as well. The food is very heavily influenced by the Cuban and South American countries. We did not eat at the hotel as spicy is not our […] style. The Starbucks downstairs off the lobby provided a quick breakfast on our way to tennis. Read moreGenuine Expedia guest review
I was only there for one night, so I did not get to enjoy any of the restaurants but I will come back when in Miami.Genuine Hotels.com guest review
Everything was wonderful except the water pressure in our bathroom. If I was staying there for more than a few days, it would have driven me crazy -- took a long time to brush teeth and wash face! Sounds silly, but true!Genuine Hotels.com guest review
"Gorgeous hotel at a great location and price!"
This was my first trip to Miami for business travel and I have to say the Intercontinental was one of the many highlights during the trip. Conveniently located, the staff and facilities were all top notch. I loved the Lobby as well as the rooms (not to mention the roominess of the room and the bathroom). I even had the opportunity to layout by the gorgeous […] pool area and do some emails over drinks. I would definitely recommend this hotel to anyone looking for a hotel in downtown. Read moreGenuine Expedia guest review
"Close to everything you want !"
Great welcome , very courteous and friendly staff at the reception. The lobby is huge and very confortable. It was very easy to go around and find restaurants at 5 mn walk, tourist attractions and nice view on the bay.Genuine Hotels.com guest review
Bell Hops too aggressive fo my comfortGenuine Hotels.com guest review
"Nice Hotel, parking expensive"
Nice hotel, staff friendly. Further from the beach then I had hoped. Parking was very expensive.Genuine Expedia guest review
Beautiful hotel with a great location. Walking distance to the Miami Heat basketball game. Staff at the front desk friendly and helpful. Room service and housekeeping excellent! Wonderful time!Genuine Hotels.com guest review
"Great for Business Trip"
Great room, very clean. Staff was friendly and had a beautiful view. Was perfect location for business meeting the following day - especially for the price.Genuine Hotels.com guest review
Excellent hotel. Outstanding staff and cleanliness. Will definitely stay here again on our next visit to Miami. Keep up the good work!Genuine Hotels.com guest review
Great as usualGenuine Hotels.com guest review
"Great location, great staff, some small issues"
The Good: Extremely friendly staff, central location wherever you wanna go (5-8 mins to south beach), great views of the bay (beats most other hotels in this neighborhood), wonderful walk paths... No not so good: sheets felt really fresh but towels had an odor; no exhaust in the toilet; Asked for a crib 4 times but for some reason it took some hard […] talking and 1.5 hours to get it, i am guessing it was an anomaly, but nevertheless happened Read moreGenuine Hotels.com guest review
"Nice hotel with awesome habour view"
Outstanding customer service provided by staff. Walking distance to just about everything.Genuine Expedia guest review
Response by InterContinental Miami Thank you for sharing your positive experiences during your recent trip to Miami. We are thrilled to know that our staff met all of your expectations and you enjoyed your stay. Regards
I was there with my family the night before a cruise i choose this hotel because it was close to Port of Miami but i had a pleasant surprise with this hotel because its an awesome hotel close to everything.Genuine Expedia guest review
Nice hotel to the beach. Friendly reception. Room is clean and spacious and the coffee maker is a plus. Love the bathroom.Genuine Expedia guest review
"Hotel claimed it was oversold"
Front desk tried to send me to a different hotel even though I had prepaid for my room. Manager found a room for me eventually.Genuine Hotels.com guest review
Nice clean hotel. Lobby felt like Vegas with the lighting and floors. Room was clean and comfortable. Located right across street from a light rail train and very close to bay front park and that touristy bayside area mall. Only issue was they gave me a double room when I ordered a king. Took about 30-40 min to get into a new room but they took care […] of it. Overall, very nice. Read moreGenuine Hotels.com guest review
The Intercontinental was great. Juan at the guest services desk topped our stay off by sending my girlfriend and me a complimentary bottle of champagne which really set the mood in a terrific direction.Genuine Hotels.com guest review
"Beautiful hotel in great downtown location"
This was such a beautiful hotel with a friendly staff. You didn't really have to leave the hotel because there is a Starbucks & 3 different restaurants located within the hotel. There were 2 shops in the lobby area that sold beach wear and eclectic accessories and clothes adorned with street art. We had a gorgeous room overlooking the port and had no […] problem checking in a few hours early. Toro Toro happy hour was amazing and the food we ordered for room service was equally delightful. Our meal arrived about 30 minutes after it was placed.. extra plus for timeliness. There are so many other places to explore that are located within a 10 minute walk from the hotel.. There was even a beautifully landscaped park with free yoga sessions right outside hotel. The bed was unbelievably comfortable and the bathroom was like a dream. There was a Keurig machine to make coffee in the room as well! It's about a $20-25 cab ride from the airport & $10 cab ride from the Port of Miami. Read moreGenuine Expedia guest review
Will definitely consider staying there again next year in Miami. A small issue was the programmed key cards were not working repeatedly. However, not only did they solve the problem, they made it up to us to our immense satisfaction!Genuine Hotels.com guest review
I stayed there fir the miami marathon because of the distance to the race. I payed a lot for this terrible experience. First I had to pay 160 dollars for the packages I received there no matter if I was in the room while the packages arrived, they had to pasa through the fedex office and pay to received them so they can comission!! This was incredible!! […] I am an usual traveller and is the first time this hapoen to me!! Second I had to change the room, the next day becayse they didnt have a king size bed when my husband and I arrived, so we change the room next day. I had 2 of my clean fine underwear hanging in the shower that I forgot in my moving and realized 1 hour later; incredibly they were lost!! No one gave me any reason!! In my new king size bedroom we foun that night with my husband a dirty underwear between the matress an the wood lefted for any other guest!! We were shocked!! The breakfast was at the price of a regular good buffet but didn't have any option!! We had to pay 15 us dollar for the gym!! The people attending at the hotel were nice (but the person at the fedex officce), the valet people were nice, the waiters also and the bell boys. Different than that is the worst experience I've ever had in a high standard hotel!! Never go there no matter if you are running the miami marathon!! Read moreGenuine Expedia guest review
Wonderful hotel, beautiful entry and atrium, spacious room, heavenly king bed, big bathroom and all the amenities that we needGenuine Expedia guest review
"Wonderful hotel staff!"
I was given an upgrade, hotel staff are world class best customer service ever!Genuine Expedia guest review
"Very nice hotel"
Stayed at the Intercontinental for my first time. The hotel has been kept up very good. The rooms were perfect and the staff was friendly.Genuine Expedia guest review
Everything was good, but should have been better for the money and the star rating. Housekeeping was particularly bad in that there was no consistency from one day to the next - except that the bolster pillows and foot cover were on the sofa. Where is the supervisor??? Excellent service from the concierge.Genuine Hotels.com guest review
"Great hotel,great location"
We've stayed here for 3 nights, it's good location and very convenient to walk around to nearby attractions such as Bayside Marketplace, American Airlines Arena, Downtown center.I strongly recommend it to anyone who want to visit downtown .Genuine Hotels.com guest review
Good hotel, great location.Genuine Hotels.com guest review
"Good for business"
Every afternoon, the lobby is filled with very loud people having a very good time. That can either be great or terrible, depending upon your mood upon returning to the hotel. It's a very busy hotel, so front desk, concierge, bar and Starbucks in the lobby can take some patience, but the rooms are very very nice and the location is pretty good.Genuine Hotels.com guest review
Beautiful view of Biscayne Bay!Genuine Hotels.com guest review
"Downtown Hotel with an Oceanview"
We wanted to experience downtown Miami and get a sense of the pace of this community, and this hotel achieved that goal. It has a strong sophisticated feel that you would expect from a thriving financial center, yet the nearby beach side market place gives it an accessible feel. The only draw back is the water pressure in the shower, which is weak.Genuine Expedia guest review
"Good option in Miami"
I stayed in a room with beautiful view. The hotel is new and very comfortable.Genuine Hotels.com guest review
Response by InterContinental Miami Thank Pedro Cabral, Thank you for your gracious comments. Indeed, our hotel was recently renovated and everything is new again and even more comfortable. We look forward to seeing you again.
"Very comfortable experience"
Awesome service. Great restaurants to choose from. For our wedding we got a free upgrade and also free toast from the restaurant.Genuine Expedia guest review
Hotel definitely had a wow factor. Stayed there prior to a cruise and was only sorry I could not get the same rate the night we came off our cruise as the hotel we stayed at on the return was not nearly as nice. Would definitely stay here again if I return to Miami, and have no hesitation in recommending it.Genuine Hotels.com guest review
Response by InterContinental Miami Dear traveller, Thank you for the wow review. We are so glad that you enjoyed your experience with us and sorry that we were not able to accommodate you on your return. Indeed, our hotel is perfect for kicking off or winding down any cruise vacation. We thank you for the recommendation and look forward to welcoming you back again soon and hopefully for a longer stay.
"A real treasure"
Superb service and personality. If you are in downtown Miami you won't be disappointedGenuine Hotels.com guest review
Response by InterContinental Miami Dear Donald G, Thank you for the superb review and recommendation. We value our guest's comments like treasures. We look forward to welcoming you back on future visits to our city.
"over priced with a bus station feel to the lobby"
between the constant traffic jam of people in the lobby and the instant coffee in the rooms i will not stay there again. long lines both in and out. lobby is like a cruise shipGenuine Expedia guest review
Response by InterContinental Miami Dear j, Thank you for sharing your comments. We are extremely disappointed to know that you did not enjoy your overall stay with us. Please know that we take your comments seriously and we have shared them with our entire team. We are constantly improving our guest standards and will make sure that your concerns are addressed to ensure that they are corrected for all future guests. We highly hope that you will give us another opportunity to provide you with an exceptional InterContinental Miami experience.
The only bad expirience were the beds, because whe were 2 adults and 1 child and to sleep 2 adults in a bed that is bigger than a twin and smaller than queen was very uncorftable.Genuine Expedia guest review
"Nice hotel, near downtown and brickell."
Stay for one nighter with the family. Great staff and room comfort. Only problem, no free wifi.Genuine Expedia guest review
The hotel has a very good location if you want to be in the downtown area. It is walking distance to bayfront park and marketplacel, the metromover is acrross the street. Many restaurants and shopping also close. We loved our stay, overall, very confortable, nice, and good location. the restaurant at the hotel is also good. The only thing we did have […] an issue was the check in & out process, very slow, but it was a weekend. I will stay again, if we go back to Miami. Read moreGenuine Hotels.com guest review
"Nice hotel not so nice stay"
We were a party of 4, staying in a double room. The rooms are huge and very beautiful and modern but the beds are so small we were extremely unconfortunable (We are average size, slim people) plus the air consitioning didnt work well so apart from being too tigh we were sweating. When i complained at the front desk they said it was a luxury hotel and […] things were the way they were. they should at least say in their webpage that their double rooms have full size beds ( which is really small) so one can decide if its worthy (it doesnt matter how luxurious a hotel is if i wont be comfortable in it). Plus they charge crazy fees for parking and wifii. It does have a grat location, very close to the america. Airlines arena and Bayside. Read moreGenuine Expedia guest review
"Solid Option in Miami"
Nice hotel with an excellent location. Staff was friendly. Room was small-ish but very comfortable.Genuine Expedia guest review
I think this is the best hotel for stay in miami, i went to downtown and all the buildings were old this is a really nice hotel beside the metro station ,parking (not included, 30 per day ) and close to everything I was here for new year 2013 and fireworks are on your face also the show of the hotel is amazing , i defenetly recomend this hotel , the […] only thing was the air conditioning was really loud because with the vibration was making the mirror hit the wall , i call to front desk and i was going out and i dont know if somebody came, but i end it up puting a coing betwen the mirror and the wall and all the noise dissapear xD , but my stay was really good Read moreGenuine Hotels.com guest review
Response by InterContinental Miami Dear Koko, Wow, thank you for the great comments. We are so glad that you enjoyed your entire stay with us and that the inconvenience you experienced did not negatively impact your vacation. Indeed, our hotel is located in the heart of all the action and NYE is one of the best times of the year to stay with us. We hope to welcome you back time and time again.
"Great for families"
This hotel was excellent for families. It was within walking distance to restaurants and shops with a small park and playground just across the driveway. The view and service was excellent.Genuine Hotels.com guest review
Response by InterContinental Miami Dear Diana, Thank you for the 5 star review. We are glad that you enjoyed our vibrant city and had a chance to explore. Again, thank you for the great comments about our excellent views and service.
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