We were very pleased with the ambiance as well as the hotel staff - particularly with the hotel staff, actually, as they helped us on several occasions. The room was spacious and clean.Genuine Expedia guest review
"Wonderful stay. The staff was great!"
The location and experience were great! The staff went over the top to make sure we had the best stay! Recommend 100%Genuine Expedia guest review
This was a very pleasant Hotel and will be glad when we can come back.Genuine Expedia guest review
Great stay, great view of water, and breakfast was amazing.Genuine Hotels.com guest review
"More than expected!"
Our stay at the hotel was wonderful. Staff, location and cleaniness was great! We also got a 2 great surprises, a free upgrade with wonderful views and the hotel is also walking distance to a boardwalk. Very happy overall.Genuine Expedia guest review
"Very comfy...nice stay...cost too much"
The view from the pool deck was very pretty. The room was very comfy and spacious. The cost was way too much though.Genuine Expedia guest review
"Great location- good for walking and mass transit"
The hotel was very nice looking, clean and the staff were very friendly but the best part was the location. We were so close to Bayside Market, the waterfront and a mass transit station and other bus stops. It was perfect since we didn't bother with a rental car!Genuine Expedia guest review
"Great stay to see a show in Miami Beach"
It was beyond our exceptions. The only down side was the slow elevators which we were told that they are working to improve. Happy hour Friday was lot's of fun and the staff were terrific. Room service was great.Genuine Hotels.com guest review
"Magnificent Location, near Bayside."
Magnificent location. Bayside is within walking distance (10 minute walk).Genuine Expedia guest review
Awesome hotel for a great price. Took a chance with an unnamed hotel for a special rate and was pleasantly surprised with this gem. Even with the parking at $39 a night it was still 50% cheaper all together than other comparable hotels in this area.Genuine Expedia guest review
"Exception stay at the IC"
This was our wedding anniversary weekend and it was truly exceptional. We had a habor view room and it was wonderful We also had the pleasure of dining at the Toro Toro Restaurant, which was more than we ever imagined. The meal was delicious and the service impeccable.Genuine Hotels.com guest review
"helpful staff/ area"
The staff was very helpful and accomodating. We enjoyed the surrounding areas for walking, sight seeing and dining.Genuine Expedia guest review
wonderful experience, location was excellent, hotel was wonderfulGenuine Expedia guest review
As soon as we were ready to check into the hotel, the desk staff walked away from the desk, only to come back with a piece of paper stating we have been moved to another hotel... although we ended up at a JW Marriott, it was not the hotel we purchased.Genuine Expedia guest review
It was our first time to Miami, and we flew out from California to get situated before we departed for our cruise the following day. We were amazed by the ambiance, atmosphere and location. It was a beautiful hotel right on the marina. We were greeted by the bellhops and directed to the concierge desk where we were greeted by Ilana. She was very friendly, […] outgoing and answered all of our questions. Ilana was able to put us in a nice room with a spectacular view. Even though it was for one day, we were very pleased with the service, hospitatlity and experience. Read moreGenuine Expedia guest review
"This hotel is conveniently located in downtown."
I overnighted here to go on a cruise. It was a great location less than 10 minutes from the port. It was clean, good service and pleasant staff. Conveniently located next to Bayfront park.Genuine Expedia guest review
"Accessible, nice hotel"
The Front desk personnel anticipated our needs as soon as we checked in, she gave us 2 double bed room since I checked in with my husband and daughter. The Hotel is close to everything, a lot of places are within walking distance such as downtown, restaurants, free commuter train/tram that travels downtown miami.Genuine Expedia guest review
"The lobby was a complete zoo"
Check in took a half hour the lobby was a zoo. The room was really nice and clean but even entering the elevator was a hassle because the hotel was packed with people. Even at 5:00 in the morning we had to wait to check out The pool area also not a chair or umbrella to be found and the area was filthy from cups and empty beer bottles obviously there […] from the sat night before Read moreGenuine Expedia guest review
"Great hotel in the heart of Miami"
The staff was very friendly; rooms were great. I attended a conference, and the facilities were excellent. The convenient location is a definite advantage as well. At the end, when I needed a cab to the airport, the staff did a great job as well.Genuine Expedia guest review
"Beautiful place to stay"
We stayed here before and after our cruise. It was really convenient. Beautiful hotel! Just wish there was better restaurants around here though. :)Genuine Hotels.com guest review
"Great Hotel, Awful Restaurant"
I really wanted to rate the InterContinental a 5 but unfortunately our experiences at the restaurant, Toro Toro, prevent me from doing that. Most of the hotel is absolutely amazing. The room was comfortable and clean. We had an absolutely astounding view. The women and men behind the check-in counter were super informative and cheerful. The room service […] staff and the cleaning staff were both absolutely lovely. The restaurant was one of the most disappointing experiences I've ever had. When we were checking in the woman at the desk told us that Toro Toro was recently rated the second best restaurant in Miami. She gushed for at least five minutes about how amazing the food was and how lovely the atmosphere was. When we finally made it to Toro Toro, I honestly didn't understand how anyone could ever consider it to even be decent. To be fair, my fiancé and I both look pretty young despite being in our late twenties. However, I don't think our age should have been an excuse for the treatment we received at Toro Toro. The women who waited on us were possibly the worst servers I've ever had in my entire life. They were rude and short the entire time. We had to flag someone down for water and waited at least a half an hour for a dessert that never came. It wasn't like we were looking for snacks, we were buying appetizers, steaks, sides, and several bottles of wine. The hotel is great but please don't waste your time at the restaurant. Not worth the frustration. Read moreGenuine Expedia guest review
"Downtown overlooking Biscayne Bay"
This is a nice hotel with helpful and friendly staff. It is a busy hotel and when inside the lobby you still feel like you are in the city. The beds were doubles, which is a bit small for two adults or two kids, hence, my son slept on the floor.Genuine Expedia guest review
Response by InterContinental Miami Dear Julie, Thank you for sharing your experience with us. I am happy to hear that you had a great stay. I am disappointed to hear that our accommodations didn't suit the needs of your family and that your son had to sleep on the floor. Please contact our front desk in the future to seek alternative options. Thank you again for your feedback, Arminio
"Great for Ultra"
Good choice if you were going to the Ultra Music FestivalGenuine Expedia guest review
Response by InterContinental Miami Dear Valued Guest, Thank you so much for your review and rating. I'm glad you enjoyed your stay and hope that you had an equally enjoyable time at the Ultra Music Festival. I look forward to seeing you again for next year's concert. Regards, Arminio
"Best Downtown Miami location."
Arrived a day after the Ultra Music Fest. for which the traffic was somehow heavy, the park closed. I stayed three solid nights of rest and good service. The only con was the noise of the cranes picking up the Ultra mess… I always return, it is a great hotel in a great location.Genuine Expedia guest review
Response by InterContinental Miami Dear Luis, Thank you so much for your review and your loyalty to our hotel! I'm so pleased to hear that you were able to rest comfortably in your room and received excellent service from our staff. I look forward to your next stay. Regards, Arminio
Staff was courteous and dilligent. Beautiful view from the room and pool area. Valet services very nice. Requested a handicap room but I couldn't get out of the tub by myself. Requested a seat for the bathtub and was placed promptly. Would have prefer a shower, but I didn't asked.Genuine Expedia guest review
Response by InterContinental Miami Dear Valued Guest, Thank you for your review and 5-star rating of InterContinental Miami. I am pleased to hear that you enjoyed your stay and received great service from out staff. I hope that you will visit us again soon. Regards, Arminio
Enjoyed facility. Very convenient. Didn't particularly like paying for use of work-out facilities given the room rate.Genuine Hotels.com guest review
"Nice hotel on the water"
This is a very busy hotel. We stayed for 2 nights to attend the Sony Tennis Championships in Key Biscayne. Across the street they were setting up for a music festival and there seemed to be a few business groups there as well. The food is very heavily influenced by the Cuban and South American countries. We did not eat at the hotel as spicy is not our […] style. The Starbucks downstairs off the lobby provided a quick breakfast on our way to tennis. Read moreGenuine Expedia guest review
I was only there for one night, so I did not get to enjoy any of the restaurants but I will come back when in Miami.Genuine Hotels.com guest review
Everything was wonderful except the water pressure in our bathroom. If I was staying there for more than a few days, it would have driven me crazy -- took a long time to brush teeth and wash face! Sounds silly, but true!Genuine Hotels.com guest review
"Gorgeous hotel at a great location and price!"
This was my first trip to Miami for business travel and I have to say the Intercontinental was one of the many highlights during the trip. Conveniently located, the staff and facilities were all top notch. I loved the Lobby as well as the rooms (not to mention the roominess of the room and the bathroom). I even had the opportunity to layout by the gorgeous […] pool area and do some emails over drinks. I would definitely recommend this hotel to anyone looking for a hotel in downtown. Read moreGenuine Expedia guest review
"Close to everything you want !"
Great welcome , very courteous and friendly staff at the reception. The lobby is huge and very confortable. It was very easy to go around and find restaurants at 5 mn walk, tourist attractions and nice view on the bay.Genuine Hotels.com guest review
Bell Hops too aggressive fo my comfortGenuine Hotels.com guest review
"Nice Hotel, parking expensive"
Nice hotel, staff friendly. Further from the beach then I had hoped. Parking was very expensive.Genuine Expedia guest review
Beautiful hotel with a great location. Walking distance to the Miami Heat basketball game. Staff at the front desk friendly and helpful. Room service and housekeeping excellent! Wonderful time!Genuine Hotels.com guest review
"Great for Business Trip"
Great room, very clean. Staff was friendly and had a beautiful view. Was perfect location for business meeting the following day - especially for the price.Genuine Hotels.com guest review
Excellent hotel. Outstanding staff and cleanliness. Will definitely stay here again on our next visit to Miami. Keep up the good work!Genuine Hotels.com guest review
Great as usualGenuine Hotels.com guest review
"Great location, great staff, some small issues"
The Good: Extremely friendly staff, central location wherever you wanna go (5-8 mins to south beach), great views of the bay (beats most other hotels in this neighborhood), wonderful walk paths... No not so good: sheets felt really fresh but towels had an odor; no exhaust in the toilet; Asked for a crib 4 times but for some reason it took some hard […] talking and 1.5 hours to get it, i am guessing it was an anomaly, but nevertheless happened Read moreGenuine Hotels.com guest review
"Nice hotel with awesome habour view"
Outstanding customer service provided by staff. Walking distance to just about everything.Genuine Expedia guest review
I was there with my family the night before a cruise i choose this hotel because it was close to Port of Miami but i had a pleasant surprise with this hotel because its an awesome hotel close to everything.Genuine Expedia guest review
Nice hotel to the beach. Friendly reception. Room is clean and spacious and the coffee maker is a plus. Love the bathroom.Genuine Expedia guest review
Nice hotel to the beach. Friendly reception. Room is clean and spacious and the coffee maker is a plus. Love the bathroom.Genuine Expedia guest review
"Hotel claimed it was oversold"
Front desk tried to send me to a different hotel even though I had prepaid for my room. Manager found a room for me eventually.Genuine Hotels.com guest review
Nice clean hotel. Lobby felt like Vegas with the lighting and floors. Room was clean and comfortable. Located right across street from a light rail train and very close to bay front park and that touristy bayside area mall. Only issue was they gave me a double room when I ordered a king. Took about 30-40 min to get into a new room but they took care […] of it. Overall, very nice. Read moreGenuine Hotels.com guest review
The Intercontinental was great. Juan at the guest services desk topped our stay off by sending my girlfriend and me a complimentary bottle of champagne which really set the mood in a terrific direction.Genuine Hotels.com guest review
"Beautiful hotel in great downtown location"
This was such a beautiful hotel with a friendly staff. You didn't really have to leave the hotel because there is a Starbucks & 3 different restaurants located within the hotel. There were 2 shops in the lobby area that sold beach wear and eclectic accessories and clothes adorned with street art. We had a gorgeous room overlooking the port and had no […] problem checking in a few hours early. Toro Toro happy hour was amazing and the food we ordered for room service was equally delightful. Our meal arrived about 30 minutes after it was placed.. extra plus for timeliness. There are so many other places to explore that are located within a 10 minute walk from the hotel.. There was even a beautifully landscaped park with free yoga sessions right outside hotel. The bed was unbelievably comfortable and the bathroom was like a dream. There was a Keurig machine to make coffee in the room as well! It's about a $20-25 cab ride from the airport & $10 cab ride from the Port of Miami. Read moreGenuine Expedia guest review
Will definitely consider staying there again next year in Miami. A small issue was the programmed key cards were not working repeatedly. However, not only did they solve the problem, they made it up to us to our immense satisfaction!Genuine Hotels.com guest review
I stayed there fir the miami marathon because of the distance to the race. I payed a lot for this terrible experience. First I had to pay 160 dollars for the packages I received there no matter if I was in the room while the packages arrived, they had to pasa through the fedex office and pay to received them so they can comission!! This was incredible!! […] I am an usual traveller and is the first time this hapoen to me!! Second I had to change the room, the next day becayse they didnt have a king size bed when my husband and I arrived, so we change the room next day. I had 2 of my clean fine underwear hanging in the shower that I forgot in my moving and realized 1 hour later; incredibly they were lost!! No one gave me any reason!! In my new king size bedroom we foun that night with my husband a dirty underwear between the matress an the wood lefted for any other guest!! We were shocked!! The breakfast was at the price of a regular good buffet but didn't have any option!! We had to pay 15 us dollar for the gym!! The people attending at the hotel were nice (but the person at the fedex officce), the valet people were nice, the waiters also and the bell boys. Different than that is the worst experience I've ever had in a high standard hotel!! Never go there no matter if you are running the miami marathon!! Read moreGenuine Expedia guest review
Wonderful hotel, beautiful entry and atrium, spacious room, heavenly king bed, big bathroom and all the amenities that we needGenuine Expedia guest review
"Wonderful hotel staff!"
I was given an upgrade, hotel staff are world class best customer service ever!Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )