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1 room, 2 adults
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100 Chopin Plz, Miami, FL, 33131, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 1,112 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed here for boat show weekend. Beautiful hotel. Great restaurant as well. Our only complaint was slow service at the tables in the lobby bar. Other than that, really enjoyed it.
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
Janet
US
3.0 / 5Good
"Winter escape"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    5.0
Great hotel and location. It is so sad they have limited warm water to shower and shave. Three of six elevators were working causing up to 45 minutes to get to the lobby. Bellmen were execellent and helpful. Great bar.
Genuine Hotels.com guest review
4 night romance trip Feb 11, 2015
PAUL
US
4.0 / 5Excellent
"Lovely art-deco designed hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful hotel right next to the water and within a block of an entertainment mall and beautiful park with an amphitheatre. Staff is excellent and very friendly and helpful. Large rooms with nice baths; our room had a partial waterfront view. Keurig coffee pots in the room are nice, plus a comfy bathrobe.
Genuine Expedia guest review
Other trip Feb 16, 2015
Bonnie
US
3.0 / 5Good
"Be prepared to pay $10 for things you won't use"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
In all my years staying in hotels, I have never gotten to a hotel prior to check in time and not given the key to the room. We waited until 415, check in was 4 PM, before I actually approached the check in clerk to ask again for a room. They told us they would text us when the room was ready but they never did. We also had to pay an additional $10 for things we weren't going to use (two bottles of water in the room, internet access, gym and other things). We were forced to pay that $10 regardless of any use. Way overpriced.
Genuine Expedia guest review
Other trip Feb 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great
Genuine Hotels.com guest review
5 night trip Jan 13, 2015
Ron
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
No Parking availability unless you valet. Hidden service charges after checkout. Staff was very helpful Amazing view from the room. Good central location for activities
Genuine Expedia guest review
Other trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"A cosy weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good!
Genuine Hotels.com guest review
2 night romance trip Feb 6, 2015
Charles
US
3.0 / 5Good
"Check in"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Waited four hours for our room ...we had a early flight . Arrived at the hotel around 11:15 got a room after 3 .. Was a package deal .. We arrived on a Tuesday and left on Sunday ..
Genuine Expedia guest review
Other trip Feb 10, 2015
love to travel
US
5.0 / 5Outstanding
"Great Miami hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location. Beautiful views. Many activities/attractions nearby.
Genuine Expedia guest review
Other trip Feb 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Best location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great experience, super clean room. Enjoyed every minute.
Genuine Expedia guest review
Other trip Feb 9, 2015
alorti2000
US
4.0 / 5Excellent
"Pre cruise hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location for overnight before a family cruise. Walking distance to the park and pier, with lots of shops. Hotel restaurant was fantastic for dinner!
Genuine Hotels.com guest review
1 night family trip Jan 30, 2015
Shaun
US
5.0 / 5Outstanding
"Perfect location for a stay before leaving on a cr"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel offered all the amenities we could need for a short stay. The outdoor seating area by the pool/harbour was wonderful
Genuine Expedia guest review
Other trip Feb 5, 2015
A Traveler
US
5.0 / 5Outstanding
"A great getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A beautiful hotel with friendly and helpful staff. We came to see the Billy Joel concert at the AA Arena and decided to make a getaway out of it.
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
Laura
US
2.0 / 5Fair
"Surprisingly disappointing, with uppity staffers"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Cross InterContinental off my list - Miami and elsewhere. This used to be a top line of hotels, but boy how the mighty have fallen. The valet could not believe we were staying overnight as we drove up in a Honda Element, and kept asking what function we were attending so he knew where we should be parking. This happened on exiting as well. No doormen to open the doors, the bathroom sink gave out only enough water to perhaps wash a mouse, room service was late and the food was cold. The "blackout" shades for our east-facing room did not black out the sun particularly well, as I found out at about 5:30 the next morning. A light was out in the room, and the bathroom tub was clogged. Are you kidding me? I could have done better at the Holiday Inn down the street, had fewer expectations and saved a few hundred dollars. What a joke.
Genuine Expedia guest review
Other trip Feb 2, 2015
EJ
US
5.0 / 5Outstanding
"Great Hotel Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Perfect hotel to stay before a cruise. We stayed an extra day after our cruise and couldn't have a better hotel! Absolutely perfect!
Genuine Expedia guest review
Other trip Jan 29, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
They charge U$ 10 as resort rate. This must be included in the formal rate.
Genuine Expedia guest review
Other trip Jan 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Memory of a Lifetime"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
In a word, AWESOME! The location and staff are exceptional. I highly recommend walking all around the property on the path by the water. There are some hidden gems and amazing photo ops that you don't see until you really explore by foot. We saw dolphins and manatees right by our hotel!
Genuine Expedia guest review
Other trip Jan 27, 2015
Beach Lover
US
5.0 / 5Outstanding
"Would stay in this property again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great time at this property. We run the Miami Marathon and this hotel is less that 800 yards from the start/finish line. The rooms were comfortable and the view was awesome! Overall a great experience. Would stay in this property again.
Genuine Hotels.com guest review
1 night family trip Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Rivera Aponte"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect location for the Miami Marathon. BEAUTIFUL Bay view! Excellent service. Nice welcome treatment from Eduardo at the check-in. Perfect Birthday dinner experience at Toro-Toro Rest.
Genuine Hotels.com guest review
3 night trip with friends Jan 22, 2015
Teresa
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Great location and the staff was outstanding. The rooms are needing some updates and are starting to age some. The rooms were clean however there was mold in the shower corners. These really aren't a big deal except that the room rates are very high. For the high cost a person expects perfection :-)
Genuine Expedia guest review
Other trip Jan 20, 2015
Weldon
US
4.0 / 5Excellent
"Could have been better"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
No water between 10pm and 6am that night because of construction. I checked in at 11pm and needed a shower after long travel. Was not offered any compansation or anything else....
Genuine Hotels.com guest review
1 night business trip Jan 11, 2015
Kenneth
US
5.0 / 5Outstanding
"Perfect for pre-cruise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful hotel.. Large lobby area with toro toro restaurant and bar.. Outside pool area on 5 floor roof has bar and another restaurant overlooking water and cruise ships.. Large room with huge window and very spacious modern bathroom with separate tub from shower with nice toiletries . We had king room with business desk and sofa
Genuine Expedia guest review
Other trip Jan 18, 2015
couple 50 yr ol
US
5.0 / 5Outstanding
"fantastic service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was an amazing stay. My wife, son, and I were staying overnight because we had a planned cruise vacation and the hotel location was conveniently near the port of Miami. Not to mention the beautiful bayside. The room was accommodating and spacious. The service was top notch from the front desk, to bellman, hostess at Toro Toro, in room dining server. I mean everyone was sooooo nice I was blown away. My wife and I travel often and have time share in Mexico, and this hotel hospitality was better than the treatment we get at our resort in Mexico as paying members. I can't count how many times the bellman helped my wife and I with our son stroller and helping hold the door because she is 5 months pregnant. We definitely would recommend this hotel to family and friends. Worth the money.
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
Trent
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
awesome location, awesome hotel. the stay was very good. Must stay you will not regret
Genuine Hotels.com guest review
1 night trip with friends Nov 29, 2014
Pavan
US
5.0 / 5Outstanding
"Fabulous location and an elegant hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is a cut above even luxury hotels we know. We were a little surprised when an extra ten dollars was levied for "daily room fee," but it came with really fast Internet and a number of other "perks" we didn't use because we weren't there long enough. There's a button on the phone that says "Instant Answer," indicating that somebody would answer right away. (Even the best hotels will sometimes not answer their phones for long minutes!) At the Intercontinental, SOMEBODY ANSWERED RIGHT AWAY! We were so impressed. Great staff, beautiful facilities. We look forward to returning soon!
Genuine Expedia guest review
Other trip Jan 10, 2015
Sue
US
5.0 / 5Outstanding
"Great location & service..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I would recomend all cruice traveles to stay there.
Genuine Expedia guest review
Other trip Jan 7, 2015
A Traveler
US
1.0 / 5Poor
"It's all about the money!"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I guess $300+ is not yet enough for an overnight stay. They still want you to pay extra to use the fitness center, and to get wifi. Very expensive!
Genuine Hotels.com guest review
1 night family trip Dec 29, 2014
Anita
US
5.0 / 5Outstanding
"Miami spot for New Years"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
from the initial arrival on new years eve..you can see the crazy mayhem but the staff was rock solid from unloading to checking in to getting my glasses from the truck since they were left behind and then the valet took the truck away. Everything was rock solid.
Genuine Hotels.com guest review
2 night family trip Dec 31, 2014
Pablo
US
5.0 / 5Outstanding
"As expected. Very good over all."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Exelent, we like the location & service of this property.
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
1.0 / 5Poor
"Do not stay here"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
Atrociously horrifically awful.
Genuine Hotels.com guest review
1 night romance trip Dec 12, 2014
A Traveler
US
4.0 / 5Excellent
"New Year's Eve celebration"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I spent New Years Eve in this hotel and had a great time. They had a nice dinner and DJ with dancing floor. Hotel is within walking distance to Bayside atractions and restaurants. Great location to celebrate New Year.
Genuine Expedia guest review
Other trip Jan 3, 2015
Alena
US
5.0 / 5Outstanding
"You book a type of room, you get totally different"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
For some reason they make note of everything you want in a reservation even if it is 5-7 months in advance and they over book their hotel. You end up with wrong type of room. They then try to make more money on top of what you already paid for. They have all the notes for the reservation but they try to charge extra 20-30 for the room you have already booked and paid for. Make sure you ask them to write notes like - includes a,b,c and d. So during check-in they don't try to charge you for a,c or b,d.
Genuine Expedia guest review
Other trip Jan 3, 2015
Jo
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
amazing room with amazing view
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Comfortable hotel in Downtown Miami"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Went here for the christmas holiday the hotel is very well located in downtown Miami at short distance of aventura and dolphin mall. 10min from South beach. Beautiful location. Excellent restaurant inside the hotel.
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Very comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great for pre cruise stay
Genuine Hotels.com guest review
1 night family trip Dec 25, 2014
A Traveler
US
4.0 / 5Excellent
"Great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The stuff are nice. The tap water are terribly small. It will take forever to get a cup of water to brush your teeth.
Genuine Expedia guest review
Other trip Dec 29, 2014
CH
US
5.0 / 5Outstanding
"Great views of the cruise ships."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location. Great staff. Parking way too expensive.
Genuine Expedia guest review
Other trip Dec 28, 2014
Anthony
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Although the hotel is not close to the beach (this hotel is not in miami beach) it's a really great hotel, loved it, was clean, huge room, everything was great. Bus stops so close and then in 15 minutes or so you're at miami beach so it's really great
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
5.0 / 5Outstanding
"So beautiful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome stay
Genuine Hotels.com guest review
1 night romance trip Nov 9, 2014
Davidson
US
5.0 / 5Outstanding
"Beautiful Hotel Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were in town for the Miami Beach Bowl Game, the hotel and staff were great! Location was terrific. . .walking distance to Bayside and the AA Arena!!
Genuine Hotels.com guest review
1 night romance trip Dec 21, 2014
MARSHA
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Professional and service-oriented staff, albeit a bit slow at the front desk. Valet staff very capable and professional.
Genuine Expedia guest review
Other trip Dec 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I can't say one negative word about our stay. Everyone was extremely nice and helpful, the room was comfortable, bayside was a short walk from the hotel. We had a great time
Genuine Hotels.com guest review
1 night romance trip Dec 14, 2014
A Traveler
US
4.0 / 5Excellent
"nice but pricy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Mostly a good experience. Very expensive place. $100 to check in early seemed excessive. The unexpected $39 a day was over the top.
Genuine Hotels.com guest review
2 night trip Dec 12, 2014
Michael
US
4.0 / 5Excellent
"Nice Hotel with a great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is in a great location. The staff were all great. Rooms were comfortable.
Genuine Expedia guest review
Other trip Dec 18, 2014
Debbie
US
5.0 / 5Outstanding
"Cozy stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Hotel was a great cozy place. Staff was well trained as well.
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
Carlos
US
5.0 / 5Outstanding
"usher concert weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
very comfortable and a very friendly staff
Genuine Hotels.com guest review
1 night trip Dec 13, 2014
petal
US
4.0 / 5Excellent
"Wow!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place and location.
Genuine Hotels.com guest review
1 night trip Dec 12, 2014
David
US
5.0 / 5Outstanding
"Beautiful hotel in lovely area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Got a great price on hotel.com so stayed here for 2 nights in December 2014. My husband had been here before while on business but it was a first for me. Lovely area - very clean and modern hotel - great room service - very helpful staff. Would definately come back and stay here for longer next time. We booked a king bed but were offered a double on check in. When we said that wasn't acceptable they found a king bed. That was the only "issue" we had. The valet parking is expensive but super easy and all the staff were very helpful with cases - shopping bags, directions and getting the car quickly so we got what we paid for - 1st class service.
Genuine Hotels.com guest review
2 night romance trip Dec 9, 2014
Valerie
US
4.0 / 5Excellent
"We liked the area"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We spent three nights here before we left for our cruise. The room was a good size for the four of us. The view was excellent. Loved being close to the water.
Genuine Expedia guest review
Other trip Dec 10, 2014
Pattsy
US
5.0 / 5Outstanding
"Great place to stay before a cruise!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel right on the bay and close to the cruise terminals. Wonderful meal at TORO TORO and would return in a heartbeat if need be.
Genuine Hotels.com guest review
1 night family trip Nov 21, 2014
Vanessa
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews