The hotel stay was very good - clean rooms, friendly & helpful staff. The indoor pool area was like a sauna (windows & doors needed to be open) the jacuzzi was all taped off and out of order and that was disappointing. Looked like it had been down for a while.Genuine Hotels.com guest review
"Trip to canyon"
Family of four- check in person was not really friendly. No elevator was a shock. Had heavy luggage for a long road trip. No breakfast was a bummer, spending 12 nights on the road and this was the only 2 without breakfast.Genuine Hotels.com guest review
"Not bad not good"
My wife and I decided to stay at this Ramada because one of her relative stood there when they went to the Grand Canyon and said it was nice and cozy. Well I sure don't know what she meant by that. First the hotel is run down. No elevators, front desk was not friendly at all. The cleaning people were though. When we first arrived after a long drive […] we tried to check in early. But was not able to. She didn't really gave me a explanation as to why. The hotel was literally empty. So I know rooms where available. I did really like the small town. It had a friendly feeling. The drive to the Grand Canyon was about 55mins from our stay. With the price I had to stay there. I rather fork over the extra cash and stay closer to the Grand Canyon. Read moreGenuine Hotels.com guest review
"Great place for families !"
We had the best time at this hotel , our kids loved the popcorn machine and the pool. The rooms were spacious and very clean. The price was right... The hotel turn out to be a very pleasent surprise, we will stay there again ! Thank you !Genuine Hotels.com guest review
Hotel is close to freeway. Poor front desk customer service.Genuine Hotels.com guest review
Beds to softGenuine Hotels.com guest review
"Excellent value and location"
My wife, 3 kids, and I stayed here for our Grand Canyon vacation. We were busy each day until late in the evening, so amenities were not of high importance for us. We did not use the pool or eat at the restaurant. The room was clean; the beds were comfortable. Staff was nice enough, but could get quickly overwhelmed. Parking area was well lit. There […] are plenty of restaurants and shops in Williams to enjoy. It's about an hour to the Grand Canyon and about 30 minutes to Flagstaff from the hotel. For us, it was fine, and I have no complaints. Read moreGenuine Hotels.com guest review
"Fine hotel for the price"
Room was comfortable and clean. The hotel provided free coffee, no complimentary breakfast though.Genuine Hotels.com guest review
"Great location, hotel service well below average."
It was 'just OK'. Perfect location for where we needed to stay, but for the price - even on a peak weekend - I expected better service. Not once did anyone say 'Welcome' or 'Thank you'. The front desk staff was distracted and unappreciative of our business. When we first walked up, the two employees behind the desk were complaining openly about another […] customer. We were put on the second floor in a hotel without an elevator and not asked if we were OK with that location. We had a lot of bags and it was very inconvenient. The room was average for a Ramada. Clean and a comfortable bed, as we needed it to be. When I go back to Williams, if I'm not camping in my tent, I'll certainly be trying a different hotel, simply because the employees didn't appreciate our business. Read moreGenuine Hotels.com guest review
"Good for the price and good location to South Rim"
Arrived very late but room was ready; for the price this was more than reasonable. Breakfast (additional pay) was good and also good service by the staff.Genuine Hotels.com guest review
"Not really happy with the service"
The rooms were clean, but the front desk staff was horrible abd not helpful what so ever. Because of that reason, i would not stay in this particular hotel again.Genuine Hotels.com guest review
Not a bad place to stay but not a good place either. Fairly clean room. Not so friendly staff. No elevator. Overpriced breakfast buffet.Genuine Hotels.com guest review
Close to the highway but not a sound ! The room was spacious. A sink and mirror outside the bathroom. Nice hotelGenuine Hotels.com guest review
"It was "okay""
We chose this hotel because it had a jacuzzi. We had read in the other reviews that the jacuzzi was broken but thought surely by now it would be fixed. Not the case. The paper sign in the pool area that says that the jacuzzi is not working looks like it has been there a very long time. The other reviews were spot on for this hotel. The front desk was […] not very professional. There is no breakfast included, but a buffet is available. It was pretty good. The pictures on the hotel listing site look a lot better than the actual hotel. The gift shop shown is not there anymore and they didn't turn on the lights in the lobby in the evening. The bed was pretty comfortable and the hotel was not noisy. Overall, it was okay for one night but nothing fancy in any way. Read moreGenuine Hotels.com guest review
resonable rate,Genuine Hotels.com guest review
even though they have doc holidays next door for what you are paying the should offer free breakfast or half pricedGenuine Hotels.com guest review
Staying for one night was ok, but not more.Genuine Hotels.com guest review
"Grand Canyon Trip"
This was definitely a 3 star hotel. I was very old and not upgraded it all. The Jacuzzi was broken and the pool needs to be re-plaster I could feel the roughness of the floors and wall. The room I stayed in was not vacuumed correctly it look like someone had been eating chips. I did as for extended check out and they had no problem with that.Genuine Hotels.com guest review
"Good hotel for Grand Canyon South Rim vissit"
Good hotel with basic amenities. It's located in a very small neighborhood and is about 1 hour drive from Grand Canyon South Rim visitor center. I didn't find the hotel staffs to be very friendly. I had to call five times to the front desk to have someone answer the phone! Overall it's okay if there is no other hotel available closer to Grand Canyo […] n. Read moreGenuine Hotels.com guest review
"A little difficult to find but close to depot."
I had requesested 2 rooms together on the first floor due to difficulty with 2 in the party getting around. That request was not met. The booking was made 4 months prior to arrival date. One room on 2nd floor with no elevator. We had to find two maintenance workers ourself to help us with luggage. The hotel is understaffed grossly. One of our rooms […] had not been cleaned and the check-in girl at the front desk had to clean the roon. Sara did an excellent job in that request and there was another woman to help at the desk. The hallways were not clean or appealing. I would not recommend this hotel. It was over Memorial Day weekend so we had no choice to move to another location. It is located close to the depot and main street once you find it initially. The day we left we had to manage our luggage once more. The window on the ground floor was unlocked when we arrived to a room that had not been cleaned or that was used as a break, clean up room. Dirty towels on floor of BR, tub dirty, beds undone, and garbage in waste cans. Not an inviting or safe environment to move into. It was cleaned and we locked the window. Read moreGenuine Hotels.com guest review
Everything was great, very nice staff in the resturant, Very unhappy with the bed and the hot tub was not working.Genuine Hotels.com guest review
"Nice clean comfortable hotel !"
It was a welcome relief to check-in into this hotel after a long drive. Location was perfect with eating outlets and gas stations at walking distance. Rooms were clean. Service was good.Genuine Hotels.com guest review
"Not what I paid for."
I got to the hotel a little after midnight to check in. The gentleman at the counter was polite, but was a new employee in training. The hotel employee training him was demeaning to him and it was very uncomfortable for me. I was embarrassed for this poor gentleman. The female employee who was training him asked me how many people I had, I said 4. She […] said "don't think I'm going to be able to do that" to which I responded that I had made a reservation online weeks ago and inidcated on my reservation there would be 4 people. Eventually they got me checked in and gave me a room key. When my husband and I unloaded our luggage and 2 children we got to the room only to find they had put us in a handicapped room with one bed, instead of a room with 2 queens beds as I had reserved. Not wanting to deal with those people at the front desk again and having 2 crying children who were beyond tired we decided to try and make the best of it. Unfortunately, my 8 yr old had to sleep on the floor and since the shower was handicapped the shower head just sprays you straight in the face. Not at all what I paid for and when I checked out the girl at the counter didn't even ask me how was my stay or give me an opportunity to complain. Will never stay here again. Read moreGenuine Expedia guest review
"Enjoyed the stay, hospitable & clean, convenient."
Very close to the Interstate, yet never heard a sound inside or room. First off the Desk Clerk Christina was so pleasant and helpful, gave us very good tips on what to do and where to eat, she was extremely professional as well as helpful to assist us in making our stay start off on a great way. The room was very clean, loved the microwave and frig. […] , the bed was firm but had a nice pillow top, good fluffy pillows, nice towels, good size room, great selection of tv channels and smelled clean despite the age of the Inn. I would recommend this Ramada as well as stay here again...good in all respects. Walking distance to the Historic Route 66 Dist. as well as restaurants. 1 hour drive to the G. Canyon. Read moreGenuine Expedia guest review
"Close to shopping and restaurants"
The hotel was clean, close to the main street in Williams and the beds were comfortable. My only complaint was the person who checked us in seemed in a rush even though no one was behind us. We asked if the pool was open and she told us when it opened the next day. We assumed then that it was already closed that night but found out later it was open […] for an hour after we checked in. Read moreGenuine Expedia guest review
First pill was good but hot tub was broken. There is no elevater for a two story hotel. A tour bus came I. And the front desk gave out a key to our room to which someone walked into the room while my wife was changing. I had to have the room key reissued 4 times. It really worries me that they had given out our key and someone else and the possibility […] that it would happen again. Read moreGenuine Hotels.com guest review
"Good location for visiting Grand Canyon"
This motel has 2 levels with no elevator. Normally not a problem but having just arrived a few days earlier from China did not enjoy lugging 2 very large and heavy suitcases up a flight of stairs. Breakfast was not included.Genuine Expedia guest review
"Nice but in need of tlc"
The location and staff was nice, but I only dealt with the front desk clerk. The facility needed a little updating and TLC.Genuine Expedia guest review
This room was very overpriced. The carpets were badly stained in the halls and the room, the heater/cooler was noisy so we turned it off. We heard freeway noise all night. The ceramic tile on the bathroom floor was loose. There is no complimentary breakfast.Genuine Expedia guest review
"Nice hotel but a few amenities were in disrepair"
Our room was comfortable and always clean. Housekeeping did an excellent job. I was disappointed that the hot tub and treadmill were not working. I was told the part was on order for the jacuzzi but that depended upon who you spoke to. The refrigerator in our room froze everything halfway through our stay and so we through out several groceries. To […] control the temperature you have to pull the refrigerator completely out to adjust. When it was time to leave the computer/printer did not work so that I could print out boarding passes. When I asked for help the answer I got was, " I don't know anything about computers!" Read moreGenuine Expedia guest review
The staff is very attentive to the client's requests. The staff helped me resolve an issue with my booking and I was able to get a full refund on a room I did not use. Also, a new employee gave me a low quote on a room and the following morning I noticed that the charge on my credit card was larger than expected. I explained to the manager the quote […] I was given and she honored it. My whole family was very pleased with our stay there so I recommend it to everyone. Read moreGenuine Expedia guest review
good accessibility can be easily found good restaurants nearbyGenuine Expedia guest review
"Good hotel. Close to restaurants/pool"
Good hotel. Same money by stayin an hour away from grand canyon. Good bars nearbyGenuine Expedia guest review
"No elevator !"
The room was nice but the pillows were small and square very hard to get comfortable on,the worst part was no elevator in this hotel and we were on the 2 nd. floor so we had to lug all our luggage to our room no fun !!Genuine Hotels.com guest review
"Good return for the money."
Spent 2 nights out of 3 we had booked due to my husband becoming ill. Staff was very understanding and willing to aid in any way they could.Genuine Expedia guest review
"Not the best :("
This hotel is kinda expensive and not really nice, the showers are not working properly, the beds are really hard, if you have no options well sorry, but look for other options. Not the best experience.Genuine Expedia guest review
"Great hotel for a family spring break"
Hotel has good amenities including pool and gym. Nice room that kept warm with 40s temperatures outside. Comfortable bedding. Room was always clean. Hotel close to Grand Canyon and quaint Williams downtown. Not too far from flagstaff, Lowell observatory and craters. Big plus: hotel allowed our new puppy. Family enjoyed it for a nice break.Genuine Expedia guest review
Everything met expectations except the tiny pillows. They should use regular size pillowsGenuine Expedia guest review
"Close to Grand Canyon"
Stayed here after a long day at the Canyon, short drive just under an hour. The hotel is right next to the highway so we could easily continue our drive back to Vegas the next morning.Genuine Expedia guest review
"Hot tub not working"
Hotel stay was just ok! Nothing special. We were disappointed that the hot tub wasn't working.Genuine Hotels.com guest review
We were backpacking the Grand Canyon, so really its just a stop in. Decent and clean, I wouldnt say anything bad about the hotel really. Dont expecrt a lot in a small town like Williams as in high class rooms.The staff struggled with Hotels.com and booking more than one room, very short and I had to show them my app to prove I had paid and booked several […] rooms. Could use a little more sutomer service ettiquite but over all it was fine Read moreGenuine Hotels.com guest review
"Most comfortable beds"
Most comfortable Hotel bed we have ever slept in. Really fine linens and pillows. Very secure and lovely lobby area. Our only complaint was the door- stop in the middle of the bathroom floor! Bathroom was very tiny and the wide door would have swung into the tub unless there was a doorstop. But that round metal stopper sticking up in the middle of the […] floor was a real toe-stubber! Otherwise the room was roomy & efficient. Great staff! Read moreGenuine Expedia guest review
Carpeting in hallways and stairways was filthy. Doesn't need to be cleaned, it should be replaced. Jacuzzi was not working during our stay. No elevators, had to haul luggage up the steps. Front desk says there is a breakfast buffet when checking in but forgot to mention that is only if there are enough rooms filled. First morning went to lobby for coffee […] but had to make my own as coffee maker had not been reloaded and started, the coffee provided in room was terrible. Read moreGenuine Expedia guest review
"great place to stay"
This place was great. I would stay here again on a heartbeat.Genuine Hotels.com guest review
"Nice, clean, good value."
We really enjoyed our stay. Very family friendly. Good value compared with the other hotel we visited on this particular trip.Genuine Expedia guest review
"nice town for sightseeing an close to grand canyon"
we had a great time in Williams and the grand canyon area.The hotel was very nice, the food was great and the kids loved the indoor pool.Genuine Hotels.com guest review
"Great place great price"
Nice restaurant in hotel, close to Grand Canyon railway, lots of other restaurants around very comfortable bedsGenuine Hotels.com guest review
"Good for the money ($50), not great."
It was okay for the money. It's near the Grand Canyon, and it sufficed, but it's not ritzy by any means.Genuine Expedia guest review
"Accomadations were fine."
The only negative I have about the hotel is they do not offer a continental breakfast.Genuine Hotels.com guest review
There is no elevator in hotel. The Jacuzzi was broke our whole stay (3 days)and had a broken remote to tv that noone knew how to fix. We thought prices in restaurant were a little high. Location of hotel was good if you are planning to make trip to Grand Canyon.Genuine Hotels.com guest review
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