"It was "okay""
We chose this hotel because it had a jacuzzi. We had read in the other reviews that the jacuzzi was broken but thought surely by now it would be fixed. Not the case. The paper sign in the pool area that says that the jacuzzi is not working looks like it has been there a very long time. The other reviews were spot on for this hotel. The front desk was […] not very professional. There is no breakfast included, but a buffet is available. It was pretty good. The pictures on the hotel listing site look a lot better than the actual hotel. The gift shop shown is not there anymore and they didn't turn on the lights in the lobby in the evening. The bed was pretty comfortable and the hotel was not noisy. Overall, it was okay for one night but nothing fancy in any way. Read moreGenuine Hotels.com guest review
resonable rate,Genuine Hotels.com guest review
even though they have doc holidays next door for what you are paying the should offer free breakfast or half pricedGenuine Hotels.com guest review
Staying for one night was ok, but not more.Genuine Hotels.com guest review
"Grand Canyon Trip"
This was definitely a 3 star hotel. I was very old and not upgraded it all. The Jacuzzi was broken and the pool needs to be re-plaster I could feel the roughness of the floors and wall. The room I stayed in was not vacuumed correctly it look like someone had been eating chips. I did as for extended check out and they had no problem with that.Genuine Hotels.com guest review
"Good hotel for Grand Canyon South Rim vissit"
Good hotel with basic amenities. It's located in a very small neighborhood and is about 1 hour drive from Grand Canyon South Rim visitor center. I didn't find the hotel staffs to be very friendly. I had to call five times to the front desk to have someone answer the phone! Overall it's okay if there is no other hotel available closer to Grand Canyo […] n. Read moreGenuine Hotels.com guest review
"A little difficult to find but close to depot."
I had requesested 2 rooms together on the first floor due to difficulty with 2 in the party getting around. That request was not met. The booking was made 4 months prior to arrival date. One room on 2nd floor with no elevator. We had to find two maintenance workers ourself to help us with luggage. The hotel is understaffed grossly. One of our rooms […] had not been cleaned and the check-in girl at the front desk had to clean the roon. Sara did an excellent job in that request and there was another woman to help at the desk. The hallways were not clean or appealing. I would not recommend this hotel. It was over Memorial Day weekend so we had no choice to move to another location. It is located close to the depot and main street once you find it initially. The day we left we had to manage our luggage once more. The window on the ground floor was unlocked when we arrived to a room that had not been cleaned or that was used as a break, clean up room. Dirty towels on floor of BR, tub dirty, beds undone, and garbage in waste cans. Not an inviting or safe environment to move into. It was cleaned and we locked the window. Read moreGenuine Hotels.com guest review
Everything was great, very nice staff in the resturant, Very unhappy with the bed and the hot tub was not working.Genuine Hotels.com guest review
"Nice clean comfortable hotel !"
It was a welcome relief to check-in into this hotel after a long drive. Location was perfect with eating outlets and gas stations at walking distance. Rooms were clean. Service was good.Genuine Hotels.com guest review
"Enjoyed the stay, hospitable & clean, convenient."
Very close to the Interstate, yet never heard a sound inside or room. First off the Desk Clerk Christina was so pleasant and helpful, gave us very good tips on what to do and where to eat, she was extremely professional as well as helpful to assist us in making our stay start off on a great way. The room was very clean, loved the microwave and frig. […] , the bed was firm but had a nice pillow top, good fluffy pillows, nice towels, good size room, great selection of tv channels and smelled clean despite the age of the Inn. I would recommend this Ramada as well as stay here again...good in all respects. Walking distance to the Historic Route 66 Dist. as well as restaurants. 1 hour drive to the G. Canyon. Read moreGenuine Expedia guest review
"Close to shopping and restaurants"
The hotel was clean, close to the main street in Williams and the beds were comfortable. My only complaint was the person who checked us in seemed in a rush even though no one was behind us. We asked if the pool was open and she told us when it opened the next day. We assumed then that it was already closed that night but found out later it was open […] for an hour after we checked in. Read moreGenuine Expedia guest review
First pill was good but hot tub was broken. There is no elevater for a two story hotel. A tour bus came I. And the front desk gave out a key to our room to which someone walked into the room while my wife was changing. I had to have the room key reissued 4 times. It really worries me that they had given out our key and someone else and the possibility […] that it would happen again. Read moreGenuine Hotels.com guest review
"Good location for visiting Grand Canyon"
This motel has 2 levels with no elevator. Normally not a problem but having just arrived a few days earlier from China did not enjoy lugging 2 very large and heavy suitcases up a flight of stairs. Breakfast was not included.Genuine Expedia guest review
"Nice but in need of tlc"
The location and staff was nice, but I only dealt with the front desk clerk. The facility needed a little updating and TLC.Genuine Expedia guest review
This room was very overpriced. The carpets were badly stained in the halls and the room, the heater/cooler was noisy so we turned it off. We heard freeway noise all night. The ceramic tile on the bathroom floor was loose. There is no complimentary breakfast.Genuine Expedia guest review
"Nice hotel but a few amenities were in disrepair"
Our room was comfortable and always clean. Housekeeping did an excellent job. I was disappointed that the hot tub and treadmill were not working. I was told the part was on order for the jacuzzi but that depended upon who you spoke to. The refrigerator in our room froze everything halfway through our stay and so we through out several groceries. To […] control the temperature you have to pull the refrigerator completely out to adjust. When it was time to leave the computer/printer did not work so that I could print out boarding passes. When I asked for help the answer I got was, " I don't know anything about computers!" Read moreGenuine Expedia guest review
The staff is very attentive to the client's requests. The staff helped me resolve an issue with my booking and I was able to get a full refund on a room I did not use. Also, a new employee gave me a low quote on a room and the following morning I noticed that the charge on my credit card was larger than expected. I explained to the manager the quote […] I was given and she honored it. My whole family was very pleased with our stay there so I recommend it to everyone. Read moreGenuine Expedia guest review
good accessibility can be easily found good restaurants nearbyGenuine Expedia guest review
"Good hotel. Close to restaurants/pool"
Good hotel. Same money by stayin an hour away from grand canyon. Good bars nearbyGenuine Expedia guest review
"No elevator !"
The room was nice but the pillows were small and square very hard to get comfortable on,the worst part was no elevator in this hotel and we were on the 2 nd. floor so we had to lug all our luggage to our room no fun !!Genuine Hotels.com guest review
"Good return for the money."
Spent 2 nights out of 3 we had booked due to my husband becoming ill. Staff was very understanding and willing to aid in any way they could.Genuine Expedia guest review
"Not the best :("
This hotel is kinda expensive and not really nice, the showers are not working properly, the beds are really hard, if you have no options well sorry, but look for other options. Not the best experience.Genuine Expedia guest review
"Great hotel for a family spring break"
Hotel has good amenities including pool and gym. Nice room that kept warm with 40s temperatures outside. Comfortable bedding. Room was always clean. Hotel close to Grand Canyon and quaint Williams downtown. Not too far from flagstaff, Lowell observatory and craters. Big plus: hotel allowed our new puppy. Family enjoyed it for a nice break.Genuine Expedia guest review
Everything met expectations except the tiny pillows. They should use regular size pillowsGenuine Expedia guest review
"Close to Grand Canyon"
Stayed here after a long day at the Canyon, short drive just under an hour. The hotel is right next to the highway so we could easily continue our drive back to Vegas the next morning.Genuine Expedia guest review
"Hot tub not working"
Hotel stay was just ok! Nothing special. We were disappointed that the hot tub wasn't working.Genuine Hotels.com guest review
We were backpacking the Grand Canyon, so really its just a stop in. Decent and clean, I wouldnt say anything bad about the hotel really. Dont expecrt a lot in a small town like Williams as in high class rooms.The staff struggled with Hotels.com and booking more than one room, very short and I had to show them my app to prove I had paid and booked several […] rooms. Could use a little more sutomer service ettiquite but over all it was fine Read moreGenuine Hotels.com guest review
"Most comfortable beds"
Most comfortable Hotel bed we have ever slept in. Really fine linens and pillows. Very secure and lovely lobby area. Our only complaint was the door- stop in the middle of the bathroom floor! Bathroom was very tiny and the wide door would have swung into the tub unless there was a doorstop. But that round metal stopper sticking up in the middle of the […] floor was a real toe-stubber! Otherwise the room was roomy & efficient. Great staff! Read moreGenuine Expedia guest review
Carpeting in hallways and stairways was filthy. Doesn't need to be cleaned, it should be replaced. Jacuzzi was not working during our stay. No elevators, had to haul luggage up the steps. Front desk says there is a breakfast buffet when checking in but forgot to mention that is only if there are enough rooms filled. First morning went to lobby for coffee […] but had to make my own as coffee maker had not been reloaded and started, the coffee provided in room was terrible. Read moreGenuine Expedia guest review
"great place to stay"
This place was great. I would stay here again on a heartbeat.Genuine Hotels.com guest review
"Nice, clean, good value."
We really enjoyed our stay. Very family friendly. Good value compared with the other hotel we visited on this particular trip.Genuine Expedia guest review
"nice town for sightseeing an close to grand canyon"
we had a great time in Williams and the grand canyon area.The hotel was very nice, the food was great and the kids loved the indoor pool.Genuine Hotels.com guest review
"Great place great price"
Nice restaurant in hotel, close to Grand Canyon railway, lots of other restaurants around very comfortable bedsGenuine Hotels.com guest review
"Good for the money ($50), not great."
It was okay for the money. It's near the Grand Canyon, and it sufficed, but it's not ritzy by any means.Genuine Expedia guest review
"Accomadations were fine."
The only negative I have about the hotel is they do not offer a continental breakfast.Genuine Hotels.com guest review
There is no elevator in hotel. The Jacuzzi was broke our whole stay (3 days)and had a broken remote to tv that noone knew how to fix. We thought prices in restaurant were a little high. Location of hotel was good if you are planning to make trip to Grand Canyon.Genuine Hotels.com guest review
This hotel is relatively new and the rooms are in good condition. However, after hiking out of Havasupai Canyon for 6 hours followed by a 3 hour car drive, it would have been really nice if their hot tub had been in working order, given that their listing of one on their website was one of the reasons we booked this particular hotel. The woman at the […] front desk, while relatively nice in other regards, didn't seem to care, or offer to do anything to make up for this. Further, when we decided to go for a dip in the pool instead, it was very clear that there was hardly any chlorine in it, either (I have my own pool, so I can tell this fairly easily). When informed of this, the desk staff also didn't seem to care. So... If you just need a place to crash for the night, this hotel is fine and the rooms are clean and comfortable. If you want anything else out of it, you may well end up disappointed. Oh, and what kind of hotel doesn't offer free breakfast these days? Read moreGenuine Expedia guest review
"Good value for money, great service"
We booked this hotel on our way to the Grand Canyon. The hotel has nice and clean rooms. The corridors etc desperately need more cleaning for instance the carpet is quite dirty. The hotel found my iPad that I left in the room by mistake and got it back the next day. Great service!!Genuine Hotels.com guest review
"You can't believe what you read!"
UGH! The front help was too busy with her phone to check in the 5 groups waiting for a room. She was not friendly or apologetic. There is no elevator/lift, though the description had this listed. Not a huge deal unless you've recently broken your back, part of your party is hiking to the bottom of the Grand Canyon, & you plan on staying for 5 days so […] have A LOT of luggage. The room was not a queen suite; it was just two queen beds in a small room with a fridge that didn't work. I asked about the room with the fold out sofa, like the room I reserved. They said that their hotel didn't have fold out sofas. Nothing in the fitness center worked. Literally, every piece was defective in some way. The pool & hot tub were closed all but the first night we where there when we happened to walk by and see about 30 kids in the very small pool. The laundry room is one very small washer and dryer. It will cost you around $5 to wash one very tiny load. There is no gift shop or much else of anything. There was a restaurant attached, but we didn't even try it. It seemed safer to walk across the road to Jack in the Box, McD's, or KFC. The good points are that the downtown Route 66 area is walking distance & the shop owners are incredibly friendly and helpful. There is also a laundry a couple blocks down the road with better prices! If you just need a room, stay here. If you are actually looking for any of the amenities listed, scroll on down to the next hotel option! Read moreGenuine Hotels.com guest review
room was fine enough although a King was requested, given a room with double beds. Hotel staff was cordial with me but in my presence was rude to other customers in stating there were no rooms available. Bathrooms are small but do the jobGenuine Expedia guest review
"Clean well run motel."
The staff were most helpful, room was clean and associated restaurant was pleasant.Genuine Expedia guest review
"Visit to Grand Canyon"
Our room was very large. The free popcorn, water and coffee were a nice touch!! The pool looked nice though we didn't use it. Does seem like the hotel has seen better days but it was a great price and I would stay there again.Genuine Hotels.com guest review
"Within hour of Grand Canyon"
Hotel was comfortable and clean. Staff was pleasant and helpful. Hour's drive to Grand Canyon and reasonable price made it good choice to stay.Genuine Hotels.com guest review
"Not a good hotel"
The room was dirty. There was debris on the floor and hair in the bathtub. Then the stool overflowed. When I told the desk clerk about the stool she shrugged her shoulders and said, "Ok." I would not recommend this hotel to anyone.Genuine Hotels.com guest review
"Easy access to highway"
Okay for an overnight. However, having no elevator for second floor access was not desirable. Noise level from adjoining rooms was a bit annoying.Genuine Hotels.com guest review
"Stayed on way to a Grand Canyon"
Stayed on way to the Grand Canyon so very convenient. Had dinner in hotel restaurant, good food and very friendly server.Genuine Expedia guest review
"You get what you pay for....almost"
We had a 2 night stay here. The hotel is conveniently located just off the highway so it's easy to find but the noise and lights and blaring horns of passing trucks all through the night make it near impossible to sleep. Also, every single other hotel in Williams included a continental breakfast - this one is the only one that doesn't. Just keep that […] in mind. The "heated" pool was not heated - we ended up having to "swim" in the hot tub instead. When we told the front desk we got "deer in the headlights" looks from the attendant and nothing was done about it. Since this was a major reason we'd chosen this hotel - that was a real bummer. The rooms were clean although a bit dated. At check out - their machine was not working so the front desk could not print me out a receipt. Overall. The rate was nice but without the benefit of the pool and no continental breakfast - we could have done better at the newer hotels in town. Also, the restaurant staff was extremely slow (there were only about 5 other tables busy at the time we were there and it took almost 45 minutes to bring out our drinks and bread. We were starving. The food was okay but I would not say excellent and the price, in our opinion, was too high. Read moreGenuine Expedia guest review
"Convenient to the Grand Canyon Railway"
We were very happy with the room. Two things stand out: Signage for ice machines - none. One machine was out of order. The restaurant attached to the hotel had excellent food. Could have used a menu in the room. We were happy with our stay.Genuine Hotels.com guest review
"Away from the main drag, but within walking distan"
Room was clean and fair. Good size. Bed decent. Pool was dirty. There was globs of hair in it and the hot tub was broken. Also, there was no weights in the weight room. Missed a complementary breakfast, but the price was good.Genuine Hotels.com guest review
The location was great. Our non-smoking room reaked of smoke. The staff was friendly and understanding and upgraded us to a suite. The suite was in great shape and very clean.Genuine Hotels.com guest review
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