InterContinental Mark Hopkins - San Francisco

1 Nob Hl, San Francisco, CA, 94108 United States
Hotel Info: 020 3 027 8143
Guest rating 8.6 / 10
88% Recommend
(Neighbourhood average 7.8)
8.6 overall guest rating
Reviewed by 203 guests
Average for the neighbourhood is 7.8
"Great Hotel, but location could be more convenient"
 by Jinara from Boston, MA
Really nice hotel, especially for the price. Lobby is quite nice, rooms are comfy. Bathroom was a...
22/01/2010
37.79196, -122.41075
Hotel coordinates:

Street map

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Guest review summary

  • 8.6 Average rating: All Trip Types
  • 88% Recommended
  • 203 Reviews
  • 8.6  Hotel Service
  • 8.8  Room Comfort
  • 8.8  Hotel Condition
  • 9.2  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (203) 8.6
Business (44) 8.4
Romance (48) 8.6
Family (27) 9.2
With Friends (22) 8.8
All Others (62) 8.6

Overview

Location.
This city-center property is located in San Francisco, close to Grace Cathedral, Cable Car Museum, and Old St. Mary's Cathedral. Also nearby are Union Square and TransAmerica Pyramid.

Features.
InterContinental Mark Hopkins has a spa tub and a fitness facility. Business amenities include a business center, wireless Internet access, business services, and secretarial services. InterContinental Mark Hopkins has a restaurant and a bar/lounge. 24-hour room service is available. Additional amenities include valet parking, 24-hour room service, and a concierge desk.

Guestrooms.
Amenities featured in guestrooms include air conditioning, coffee/tea makers, and minibars. In addition, amenities available on request include wake-up calls. Guestrooms have cable/satellite television with premium TV channels and pay movies. Business-friendly amenities include complimentary wireless Internet access, multi-line phones, and desks. Bathrooms feature scales, bathrobes, and hair dryers.

Notifications and Fees:

Additional fees and deposits may be charged by the property at time of service, check-in, or check-out.

  • Self parking: US$ 49 per day
  • Valet parking: US$ 49 per day

Why book with us?

  • Hotels.com doesn't charge cancellation fees
  • We're just a phone call away: 0203 027 81 46

Facilities

Services

  • ATM/banking
  • Babysitting or child care
  • Cell phone/mobile rental
  • Complimentary newspapers in lobby
  • Concierge desk
  • Currency exchange
  • Fitness facilities
  • Internet access in public areas - high speed
  • Internet access in public areas - surcharge
  • Internet access - wireless
  • Parking (secure)
  • Parking (surcharge)
  • Parking (valet)
  • Porter/bellhop
  • Safe-deposit box - front desk
  • Self parking
  • Spa tub

Business & Event

  • Business center
  • Business services
  • Computer rental
  • Room service (24 hours)
  • Secretarial services

Rooms (all rooms include)

  • Air conditioning
  • Bathrobes
  • Bathroom scale
  • Cable/satellite television channels
  • Coffee/tea maker
  • Complimentary weekday newspaper
  • Desk
  • Dial-up Internet access
  • Hair dryer
  • High-speed Internet access
  • In-room safe
  • Internet access (surcharge)
  • Iron/ironing board
  • Minibar
  • Multi-line phone
  • Pay movies
  • Premium television channel(s)
  • Voice mail
  • Wake-up calls
  • Wireless high-speed Internet access (complimentary)
  • Wireless Internet access

General

  • Air-conditioned public areas;
  • Bar/lounge;
  • Gift shops or newsstand;
  • Number of floors: 16;
  • Number of rooms: 382;
  • Number of suites: 33;
  • Restaurant(s) in hotel;
  • Suitable for children;
  • Year Built 1926
Check-in time is 3 PM
Check-out time is Noon
Pets not allowed

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Recreation

  • Golfing

Guestrooms Guestrooms

1 King Bed Club Floor

1 king bed. Desk. Wireless Internet access (surcharge). Two multi-line speakerphones with voice mail. TV with premium cable channels and video games. Complimentary weekday newspapers. In-room safe. Minibar. Coffeemaker. Iron with ironing board. Bathroom with scale and bathrobes. Hair dryer.

All rooms include All rooms include
  • Air conditioning
  • Bathrobes
  • Bathroom scale
  • Cable/satellite television channels
  • Coffee/tea maker
  • Complimentary weekday newspaper
  • Desk
  • Dial-up Internet access
  • Hair dryer
  • High-speed Internet access
  • In-room safe
  • Internet access (surcharge)
  • Iron/ironing board
  • Minibar
  • Multi-line phone
  • Pay movies
  • Premium television channel(s)
  • Voice mail
  • Wake-up calls
  • Wireless high-speed Internet access (complimentary)
  • Wireless Internet access

1 King Bed View

1 king bed. Desk. In-room safe. Cable/satellite TV. Premium TV channel(s). Pay movies. Multi-line phone. Voice mail. Minibar. Coffee/tea maker. Bathrobes. Bathroom scale. Hair dryer. Iron/ironing board. Complimentary newspaper (M-F). Air conditioning.

All rooms include

2 Double Beds Club Floor

2 double beds. Desk. In-room safe. Cable/satellite TV. Premium TV channel(s). Pay movies. Multi-line phone. Voice mail. Minibar. Coffee/tea maker. Bathrobes. Bathroom scale. Hair dryer. Iron/ironing board. Complimentary newspaper (M-F). Air conditioning.

All rooms include

2 Double Beds Deluxe

2 double beds. Desk. In-room safe. Cable/satellite TV. Premium TV channel(s). Pay movies. Multi-line phone. Voice mail. Minibar. Coffee/tea maker. Bathrobes. Bathroom scale. Hair dryer. Iron/ironing board. Complimentary newspaper (M-F). Air conditioning.

All rooms include

2 Double Beds Standard

1 or 2 beds. Desk. Wireless Internet access (surcharge). Two multi-line speakerphones with voice mail. TV with premium cable channels and video games. Complimentary weekday newspapers. In-room safe. Minibar. Coffeemaker. Iron with ironing board. Bathroom with scale and bathrobes. Hair dryer.

All rooms include

2 Double Beds View

2 double beds. Desk. In-room safe. Cable/satellite TV. Premium TV channel(s). Pay movies. Multi-line phone. Voice mail. Minibar. Coffee/tea maker. Bathrobes. Bathroom scale. Hair dryer. Iron/ironing board. Complimentary newspaper (M-F). Air conditioning.

All rooms include

Deluxe Room

1 king bed. Desk. In-room safe. Cable/satellite TV. Premium TV channel(s). Pay movies. Multi-line phone. Voice mail. Minibar. Coffee/tea maker. Bathrobes. Bathroom scale. Hair dryer. Iron/ironing board. Complimentary newspaper (M-F). Air conditioning.

All rooms include

One King Bed Deluxe.

1 king bed. Desk. Wireless Internet access (surcharge). Two multi-line speakerphones with voice mail. TV with premium cable channels and video games. Complimentary weekday newspapers. In-room safe. Minibar. Coffeemaker. Iron with ironing board. Bathroom with scale and bathrobes. Hair dryer.

All rooms include

One King Bed Standard.

1 king bed. Desk. Wireless Internet access (surcharge). Two multi-line speakerphones with voice mail. TV with premium cable channels and video games. Complimentary weekday newspapers. In-room safe. Minibar. Coffeemaker. Iron with ironing board. Bathroom with scale and bathrobes. Hair dryer.

All rooms include

Standard 3 People

Standard Room

All rooms include

Standard Room

One king bed or two double beds. Desk with desk-level electrical outlets. TV with premium cable channels and video games. Two multi-line speakerphones with voice mail. Wireless Internet access (surcharge). Complimentary weekday newspapers. In-room safe. Minibar. Coffeemaker. Hair dryer. Iron with ironing board. Bathroom with scale. Bathrobes.

All rooms include

Terms & conditions

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Self parking: US$ 49 per day
  • Valet parking: US$ 49 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Prices shown exclude taxes and fees unless otherwise stated.

Area map

InterContinental Mark Hopkins Union Square - Convention Center

A short guide to Union Square - Convention Center

Flagship stores ring Union Square, among the vanguard of West Coast retail. Chinatown begins at Grant Avenue and Bush Street, while Gold Rush-era mansions crown Nob Hill. South of Union Square, the convention center area includes the San Francisco Museum of Modern Art and Yerba Buena Center for the Arts. Cable cars turn around at Powell and Market streets to head back to Fisherman’s Wharf.

see all hotels in Union Square - Convention Center

Nearby Activities & Points of Interest

Less than 0.5 mile

  • Grace Cathedral - 200 yards
  • Cable Car Museum - 300 yards
  • Old St. Mary's Cathedral - 500 yards
  • St. Mary Square - 500 yards
  • Union Square - 600 yards
  • American Conservatory Theater - 600 yards
  • Theatre District - 600 yards
  • 555 California Street - 700 yards
  • Chinese Culture Center - 700 yards
  • TransAmerica Pyramid - 800 yards

1.0 - 3.0 mi

  • San Francisco China Basin Heliport (JCC) - 2.1 miles

3.0+ mi

  • Sausalito Commodore Center Heliport (JMC) - 8.2 miles
  • Oakland Convention Center Heliport (JCE) - 12 miles
  • Oakland Intl. Airport (OAK) - 12 miles
  • San Francisco Intl. Airport (SFO) - 12 miles
  • Concord Buchanan Field (CCR) - 23 miles
  • Novato Gnoss Field (NOT) - 25 miles
  • Napa Valley Airport (APC) - 30 miles
  • Livermore Municipal (LVK) - 33 miles
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 39 miles

Reviews

The following English reviews were posted by Hotels.com guests from other countries

InterContinental Mark Hopkins 2010.01.22
Recommended Trip type: Business "Great Hotel, but location could be more convenient"

Reviewed by Jinara of Boston, MA on Jan 22, 2010

Really nice hotel, especially for the price. Lobby is quite nice, rooms are comfy. Bathroom was a little small and lacked adequate lighting for applying makeup, but overall very nice. Service was excellent. Staff was terrific. Problem- Nob Hill!! That is one wicked hill.. not convenient to walk up. It's only three or four blocks to Union Square, but you have to take a taxi or cable car if you want to get back. Absolutely forget about it if you don't want to take your car with you everywhere. If you have a disability, you're stuck. It's a very difficult climb. Although that's not the hotel's fault, be aware that it is a major inconvenience. Also, surrounding neighborhood is residential- I couldn't find any simple stores (drug store, grocery store) nearby to get a few soda or snacks. I love the Mark Hopkins Hotel... just wish it was closer to Union Square or Embarcadaro or Pier 39...

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2010.01.05
Recommended Trip type: Romance "Comfortable Beds!"

Reviewed by Jason of San Jose, CA on Jan 5, 2010

The wife and I stayed at Mark Hopkins last weekend 1/2/10 and had a great time. The hotel is located on Nob Hill which is 2 blocks from Union Square. Great location near a number of great restaurants and shopping but far enough away from the noise. The room was perfect and the bed was very-very comfortable. The only thing I could say bad about the room was the water pressure in the shower was weak - but maybe the hotel is trying to conserve water :). Parking is expensive, which isn't apart of the room price - but parking is always expensive in SF. Other than that our stay was great - I would recommend to others. If you're planning on doing a lot of walking around the hotel, beware that the hotel is located on Nob Hill, therefore you'll have a steep walk up or down the hill to or from the hotel. It's not bad and definitely not enough to deter you from staying at this hotel.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.12.31
Recommended Trip type: Romance "InterContinental Mark Hopkins - A Luxurious Stay"

Reviewed by Casey of San Jose, CA on Dec 31, 2009

We thoroughly enjoyed our stay. Service, comfort, quality, decor and location were all exquisite, especially for the price of the room through hotels.com. We were a bit shocked with the price of parking, however, but realize we should have inquired earlier. Everyone was extremely helpful and accommodating. The room was gorgeous and had the most comfortable linens and pillows we've experienced! We enjoyed our stay immensely, and especially loved our Top of the Mark experience, dancing and taking in the view of San Francisco until the wee hours.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.12.09
Recommended Trip type: With Friends "Great Value for the Money"

Reviewed by David of West Hollywood on Dec 9, 2009

this is an old hotel, but the outside and lobby are very well maintained. the rooms are a bit dated and need new furnishings, but overall still nice. for the price i paid it was a great deal. very good location. my main issues were insanely high parking prices (over half what i paid for the room) and terrible water pressure in the bathroom. also, the hot water kept turning cold, then back to hot which made showering a bit unpleasant. overall a great hotel if you get a bargain price like i did. would definitely stay again if the rate was the same

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.12.08
Not recommended Trip type: Romance "Needs Improvement"

Reviewed by Lori of Chico on Dec 8, 2009

Room was very small, as we closed the door the lock handle fell off the door. Then we went to get ice from the ice machine and it was broke, so my husband had to go searching on other floors for ice- kinda reminded me of a Motel 6, with broken things. On our way out I mentioned to the front desk about the ice machine and their answer was we could get ice on the other odd numbered floors ! Not a good answer to a customer, did they really think I wanted to go and down the elevator for ice while staying at the Mark Hopkins ?? Dinner was nothing to rave about either. First course- was a bean dip in a chinese spoon ? second course- was a shellfish broth- kinda stinky (husband does not eat shellfish), third couse-smoked duck salad (I had a pet duck, so I do not do duck)- fourth course- we choose beef medallions-they were only ok- nothing special, and fifth course- cheese cake (it is the only dessert I do not like, but my husband liked it) So it was disappointing to us.

Overall Rating

4.0 out of value="10"
  • 2.0 Hotel Service
  • 2.0 Hotel Condition
  • 4.0 Room Comfort
  • 6.0 Room Cleanliness
InterContinental Mark Hopkins 2009.12.04
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Dec 4, 2009

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.12.02
Recommended Trip type: Family "Grand Old Hotel"

Reviewed by Rebecca of Albany on Dec 2, 2009

The Mark Hopkins is near two cable car lines, so we could hop on and go down Powell to Union Square or head to Fishermans Wharf or Ghiardelli Square. The hotel sits at the top of Nob Hill, near Grace Cathedral and the Fairmont Hotel. It has a bar on its top floor (Top of the Mark) that poured good drinks while we gazed at the view. Our room on the 5th floor had a view, too, and the bed was so comfortable. We tipped the maid every day and received hand-written thank you notes. The concierge was helpful, as was the doorman. Everyone seemed eager to help, and we appreciated that. Our whole party of six enjoyed our stay at the Mark. Don't bring a car: it's $49 a day to park, plus valet tips!

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.12.02
Recommended Trip type: With Friends "Mark Hopkins Hotel"

Reviewed by a Hotels.com guest on Dec 2, 2009

The room was nice and the hotel needed to be decorated with a little more x mas cheer. I was surprised of the lack of glamour to the top of the mark..it was dull and not very comfortable as the room was in the past.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 4.0 Hotel Condition
  • 8.0 Room Comfort
  • 6.0 Room Cleanliness
InterContinental Mark Hopkins 2009.12.01
Recommended Trip type: Business "Best location ans value!"

Reviewed by Remmy of San Francisco on Dec 1, 2009

We got this hotel for a group of artists from Europe and our stay was absolutely marvelous! We were very much impressed with hotel's location, rooms and available services! Fairmont flags across the street and cable cars running up and down California Street make this top spot an absolute, yet very exclusive San Francisco experience!

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.11.30
Recommended Trip type: All Others "Great Location - Allow Extra Time for Front Desk"

Reviewed by a Hotels.com guest on Nov 30, 2009

The hotel is well-located on top of Nob Hill - making for an easy trek to Union Square, Russian Hill or Cow Hollow neighborhoods. The beds were very comfortable and the staff, pleasant. The only thing that I would recommend is to allow for a bit of extra time checking in or out, etc. as the wait was consistently longer than I have experienced at most other hotels.

Overall Rating

8.0 out of value="10"
  • 6.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 8.0 Room Cleanliness
InterContinental Mark Hopkins 2009.11.30
Recommended Trip type: Romance "great location"

Reviewed by a Hotels.com guest on Nov 30, 2009

Beautiful entry greets you to a spectacular experience, perfect San Francisco hotel that offers luxury and at very reasonable price!

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.11.30
Recommended Trip type: All Others "great room for the money"

Reviewed by a Hotels.com guest on Nov 30, 2009

outstanding hotel in every respect but one. the only breakfast available is at the magnificent "Top of the Mark" restaurant and is very pricey. we went across the street to the Fairmont's coffee bar which was very convenient. all in all, a wonderful experience.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.11.26
Recommended Trip type: All Others "Classic Hotel at a Great Price"

Reviewed by Robert of Portland on Nov 26, 2009

Really enjoyed our brief stay at the classic Mark Hopkins. Beautiful room, with a fantastic bed and luxurious linens.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.11.23
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Nov 23, 2009

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.11.22
Not recommended Trip type: Business "Bad Service"

Reviewed by Victor of Houston on Nov 22, 2009

The hotel staff was not accomodating and I did not feel welcomed. I would have rather paid more and stayed at a Residence Inn, than get a lower price and get bad service.

Overall Rating

6.0 out of value="10"
  • 6.0 Hotel Service
  • 6.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
InterContinental Mark Hopkins 2009.11.20
Recommended Trip type: Romance "Classic Grande Dame hotel!"

Reviewed by a Hotels.com guest on Nov 20, 2009

What a great hotel this was. Seasoned professional staff, great room, great location and good exercise as it is uphill from everywhere!

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.11.16
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Nov 16, 2009

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
InterContinental Mark Hopkins 2009.11.13
Not recommended Trip type: Business "Nice location, overpriced parking!"

Reviewed by FRED of San Francisco on Nov 13, 2009

It was a beautiful hotel yet as I pulled up to the hotel I told the reception bell hop I was a guest with a reservation and asked is parking included and he said yes. Unfortunately, he was wrong and the price for overnight parking was over $50USD! I complained to no avail. The room was beautiful yet noisy and I had no good water pressure in the shower or sink! I feel I was suckered into the high price parking which is written in very tiny print on the ticket the bell hop gave me!

Overall Rating

4.0 out of value="10"
  • 6.0 Hotel Service
  • 6.0 Hotel Condition
  • 4.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.11.13
Recommended Trip type: All Others "The San Francisco Treat!!"

Reviewed by a Hotels.com guest on Nov 13, 2009

Everything is wonderful about this hotel, with the exception that it is old, consquently you can hear noise from other rooms. However, I would stay there again and again.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.11.08
Not recommended Trip type: Business "Service was Horrible"

Reviewed by Jacalyn of Reno on Nov 8, 2009

Boy has this Hotel gone down hill. The staff was rude, and kept everyone waiting forever for check in and check out. Also, when checking out the desk clerk tried to charge me again for the room. They don't have it together.

Overall Rating

4.0 out of value="10"
  • 2.0 Hotel Service
  • 6.0 Hotel Condition
  • 6.0 Room Comfort
  • 8.0 Room Cleanliness
InterContinental Mark Hopkins 2009.11.04
Recommended Trip type: With Friends "Excellent value"

Reviewed by Andrew of Perth on Nov 4, 2009

Stayed for 3 nights. Excellent hotel in great location on cable car line. Can have some outside noise but depends on room location. Bathroom was very small compared to the rest of the room which had outstanding fixtures and fittings.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.10.21
Recommended Trip type: All Others "Needs Help in Accommodation Requests"

Reviewed by a Hotels.com guest on Oct 21, 2009

We enjoyed our short stay at the Mark Hopkins Hotel and had a outstanding view of the City. However, the hotel did not give us the 2 bed room we requested eventhough at time of check in they confirmed it. They upgraded us to a suite but that did not fulfill our request. We needed 2 beds so they brought in a twin rollaway. I think they could have done better in meeting our request. But the hotel was beautiful. We would give them the benefit of the doubt and try it again.

Overall Rating

6.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
InterContinental Mark Hopkins 2009.10.20
Recommended Trip type: Business "Outstanding location and experience"

Reviewed by a Hotels.com guest on Oct 20, 2009

This is a wonderful hotel and they provided a complimentary upgrade to a fabulous suite. It could not have been nicer

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.10.07
Recommended Trip type: With Friends "Could be a bit better"

Reviewed by Lindsey of Meridian on Oct 7, 2009

Beautiful location, typical old hotel, small room, extra small bath, not exactly sound proof.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 6.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.10.03
Recommended Trip type: All Others "Incredible hotel in a beautiful section of town!"

Reviewed by a Hotels.com guest on Oct 3, 2009

This hotel was amazing. A wonderful mix of historic charm and modern amenities. It is located atop Nob Hill...only blocks from many great attractions. Would stay here again in a heartbeat.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.09.29
Recommended Trip type: With Friends "Great Hotel"

Reviewed by K of Nashville on Sep 29, 2009

The only thing bad about this hotel is that it still had regular TV instead of flatscreen which I have come to expect from 4 or 5 star hotels. Also, only 2 elevators serve floors 16 and up (thus sometimes very slow), but that is a charm of being in such a historic building. Breakfast buffet at Top of the Mark was a bit disappointing (for $30), but the view more than made up for the quality of food (food wasn't bad, just not worth $30).

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.09.24
Recommended Trip type: Family "Not for strollers"

Reviewed by Penelope of Chicago on Sep 24, 2009

This hotel is literally at nob hill- and while its a nice location, its not ideal for young families who have to push a stroller up/down that hill. The cable car line runs right by the front entrance. The hotel was nice, clean. Parking was expensive- almost $60/day and the people at the front desk were not the most friendly/helpful.

Overall Rating

10.0 out of value="10"
  • 6.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.09.24
Not recommended Trip type: Romance "Extremely Small Room"

Reviewed by Daniel of Phoenix on Sep 24, 2009

The Intercontinental Mark Hopkins is in a fabulous location accross the street from the Fairmont on Nobb Hill. The lobby, although rather small, has that old elegant hotel flavor, but the room we stayed in was so small that when they rolled in a room service cart we could barely get around it. The concierge did recommend a fantastic restaurant for dinner but the remaining front desk service took something to be desired.

Overall Rating

4.0 out of value="10"
  • 4.0 Hotel Service
  • 8.0 Hotel Condition
  • 2.0 Room Comfort
  • 8.0 Room Cleanliness
InterContinental Mark Hopkins 2009.09.22
Recommended Trip type: With Friends "Decent Hotel"

Reviewed by a Hotels.com guest on Sep 22, 2009

Parking is available at a lot one block away for $40-$45 flat rate. DO NOT park at the hotel. It says it's the same price but will come out to about double. Also, the beds are comfy but pillows are awful. I woke up with such a sore neck because of this. I hate that this hotel is on top of such a steep hill but a cab ride to union square is only about 5 bucks so not too bad.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.09.17
Recommended Trip type: Romance "A TRUE CLASSIC"

Reviewed by david of heber springs on Sep 17, 2009

My wife and I stayed here for a week to celebrate our 25th Anniversary. From the minute we walked in, we felt we were in pure luxury. Old time, yes, but a true classic hotel. The staff couldn't have been friendlier. The room was a little small, but typical. The bed was probably the best we have slept on in our travels. The Top of the Mark, while high priced, was worth every penny for the view. The very best thing about this hotel is location, location, location. Great views, cable car stop in front of hotel for both lines, and a beautiful, safe neighborhood. Can't wait to return.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 8.0 Room Cleanliness
InterContinental Mark Hopkins 2009.09.15
Recommended Trip type: Romance "Beautiful hotel"

Reviewed by a Hotels.com guest on Sep 15, 2009

It's a little long in the tooth, but this world famous hotel is still tasteful, luxurious and exceptionally well-maintained. And for the price, you simply cannot beat it -- or the location.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
InterContinental Mark Hopkins 2009.09.08
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Sep 8, 2009

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.09.07
Recommended Trip type: Family "Concierge"

Reviewed by a Hotels.com guest on Sep 7, 2009

A little too pushy at the front desk. The gentleman sounded like a car salesman which drives me crazy. The most comfy bed ever slept in.

Overall Rating

8.0 out of value="10"
  • 4.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.09.04
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Sep 4, 2009

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 6.0 Hotel Condition
  • 8.0 Room Comfort
  • 4.0 Room Cleanliness
InterContinental Mark Hopkins 2009.09.03
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Sep 3, 2009

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.09.01
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Sep 1, 2009

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 6.0 Hotel Condition
  • 6.0 Room Comfort
  • 8.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.31
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Aug 31, 2009

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 6.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.27
Recommended Trip type: All Others "Its a long walk_with VERY steep hills_ just to get a meal"

Reviewed by P of London on Aug 27, 2009

August 2009- stayed 4 nights with my family. Our two children had a great room with 2 queen beds, but it was on the 2nd floor overlooking the main entrance and hence noisy. We had a room on the 10th floor with one queen bed. This was quieter but was VERY small. Check what room they offer you before accepting! We only had breakfast in the hotel once (first morning) and, although very good, it was incredibly overpriced. The following days we walked a couple of blocks downhill (towards Union Sq) for a very nice 60's style 'Diner' (don’t stop at the first restaurant/cafe you come to, but go one more block. Eat as much as you like for breakfast as you will certainly burn off the calories on the very steep walk uphill back to the hotel. The Cable Car passes right outside the hotel (another noise for the second floor room!). Parking at the hotel was expensive at $59 per 24hr. I kicked myself for hiring a car from the airport as it just sat in the hotel car park for 3 days (i.e. cost of car rental plus cost of parking = a BIG waste of money – I will remember for next time!!). We always walked from the hotel to wherever we wanted to go (China Town or even Fishermans Wharf does not take long) but then took a cab back to the hotel (the hills really ARE steep!). The cab price from Fishermans Wharf to the hotel was $8-10

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 6.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.26
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Aug 26, 2009

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.26
Recommended Trip type: All Others "Excellent"

Reviewed by D of Bristol on Aug 26, 2009

Very helpful, superb service, I ran the San Francisco marathon that day and the hotel was splendid for my stay. Many Thanks to the Hotel and Staff

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.25
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Aug 25, 2009

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.24
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Aug 24, 2009

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.21
Recommended Trip type: All Others "Comfortable"

Reviewed by s of Miami on Aug 21, 2009

Has everything one would expect from this range of hotels including very comfortable beds and pillows. Overnight hotel parking costs $47 + tax. If getting there by foot you have to climb some very steep streets.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 8.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.19
Recommended Trip type: Romance "Landmark hotel in a wonderful city"

Reviewed by Dante of Chicago on Aug 19, 2009

The InterContinental Mark Hopkins sits atop San Francisco's Nob Hill across the street from the Flood Mansion and the Fairmont Hotel. It's a great location, one with excellent views of the city (esp. from the famous Top of the Mark lounge at the top level of the hotel). SF's legendary trolley cars can drop you off right in front of the hotel (it beats walking UP those steep hills!). We spent our honeymoon in SF, and the Mark Hopkins made it extra-memorable.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.17
Not recommended Trip type: All Others "Pretty decent"

Reviewed by a Hotels.com guest on Aug 17, 2009

I booked this hotel many months before my trip to San Fran and the price was great. The location of the hotel was great. The room was great. However, I was not thrilled with paying $13 a day for wi-fi. The hotel was very comfortable and convienent; in the middle of everything and a cable car stop right outside.

Overall Rating

6.0 out of value="10"
  • 4.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.17
Recommended Trip type: Romance "Very nice Hotel"

Reviewed by Jean of Modesto on Aug 17, 2009

We enjoyed staying at the Mark Hopkins. It was very quiet and bed was really wonderful. We were disapointed that the on sight resturant was closed only had room service avaliable for guests. The top of the mark was fabulous! All staff were friendly and helpful, we would stay again!

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.17
Recommended Trip type: Family "Beautiful historic hotel in the heart of San Francisco."

Reviewed by a Hotels.com guest on Aug 17, 2009

Would definitely stay at this hotel again.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.17
Recommended Trip type: Romance "Upgrade without asking!"

Reviewed by a Hotels.com guest on Aug 17, 2009

Upgraded us to Presidential Suite, no additional cost, just because. Or were we dreaming?

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.16
Recommended Trip type: Family "Pricey Parking"

Reviewed by a Hotels.com guest on Aug 16, 2009

Got an awesome rate on the hotel and loved it. Even got a room upgrade and enjoyed my stay. Just thought that the parking pricing was outrageous. Wasn't expecting to pay $80 in parking for 24 hrs. (with fees and taxes added in).

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
InterContinental Mark Hopkins 2009.08.09
Recommended Trip type: Romance "Fantastic Stay!"

Reviewed by Mary of Redwood Valley on Aug 9, 2009

My husband and I stayed two nights at the Mark and were delighted. It was a great way to pamper ourselves before heading back to work in our local schools. One of the added perks to staying here is the convenience of using the cable cars and muni bus system in SF. We were able to travel all over the city without our car (we had ferried in to SF and left our car in Larkspur). Not to be missed: a cocktail in the famous Top of the Mark. The view is more spectacular than we'd heard!

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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