"Great views of the City, a unique hotel experience"
Loved itGenuine Hotels.com guest review
"Comfortable and friendly service"
I loved the Top Of The Mark on Saturday night with the incredible band! However, it didn't provide a convenience shop or free coffee in the morning. We did a lot of walking to get to Union Square and to see other sites in the city because it wasn't conveniently located.Genuine Hotels.com guest review
too much money for a worn out hotel. they need to do a total renovation of the place. the rooms are tiny and the bed was lumpy and horrible. we didn't sleep all night. the carpets are worn out. the walls and bathroom are skuffed and chipped. the staff are very nice however.Genuine Hotels.com guest review
"Very comfy, pleasant and top of San Fran"
Clean, well kept and professional hotel. Concierge George was not very pleasant when I asked him about regional travels. I don't know if I asked a wrong guy or he was just too busy to be polite. The front desk girl told me to ask him so I did and he was busy answering calls trying to answer my questions. I could've waited but he asked what my question […] was so I told him. He came around nice when I checked my bag for short walking trip though. Otherwise excellent experience. Read moreGenuine Expedia guest review
Impecable service and cleanliness. On top of a huge hill but accessible to everywhere. Take the cable cars!Genuine Hotels.com guest review
"Nice hotel close to China Town & other ammenities"
Nice hotel but our room is on 3rd floor and it facing the street so the noise of the cable car were unbearable.Genuine Expedia guest review
"4th of July stay at InterContinental Mark Hopkins"
All in all very nice. Thought for such a swanky hotel, it was pretty ridiculous that they charged over $6 for a bottle of 50 cent water and didn't even offer the first one free. That's just me though.Genuine Hotels.com guest review
"Nice, but dated Hotel Needs refurbishing"
odd mix of great people, sloppy service, and sub-standard facilities. Bad Items: Concierge is ALWAYS unavailable NEVER calls back Doorman has to be sent for to hail a cab, since he is invisible They do NOT have on-demand movies even with a pay option. NO exhaust fan in the bathroom Small, scary elevators Housekeeping was poor, room service made mistakes. BUT: once […] you get their attention the people are VERY nice. Read moreGenuine Expedia guest review
"This hotel is close to all the city has to offer."
We were greeted by Sal, the doorman. he was super nice and very helpful. We checked in with John at the desk. John was very welcoming and made the check in a pleasant experience. I did not have as good of an experience with the rest of the staff I dealt with during our stay. We wanted to dione at The Top Of The Mark for our anniversary. The evening […] before we decided to take the elevator up to see the atmosphere of the dining room and the options we had to choose from on the menu. The Host greeted us and we were told that unless we were seated we could not view the menu nor could we see the lay out of the dining room. We were treated with an abrupt tone and we felt uncomfortable. We never ended up dining there for our special evening. The room we stayed in was beautiful and well maintained. We were close to all public transportation and within walking distance of shopping, eateries and sites to see. I approached the concierge desk to ask about transportation options to get to the San Francisco Zoo. We were given wrong directions and told to ride the wrong Muni train to get to our intended destination. We got corrected information from the attendent at the Muni station and ended up on the right train. When I was given the option of taking a cab, I asked the approx cost of that option. When I asked the concierge how much the cab cost, her whole demeanor changed with me and she treated me as if I had no right to ask the cost. Everyone has the right to inquire price. Read moreGenuine Expedia guest review
we had a nice time and found the hotel staff to be incredibly helpful and friendly and eager to please. be prepared to cab or hoof it several blocks from the hotel to get where you want to go (which was not a problem for us but may be viewed as one for others.) we would stay there again most definitely.Genuine Hotels.com guest review
"Nice place - get with the times!"
One would think that access to the internet would be an automatic service - NOPE! They charge for access. Get with it guys- even the corporates would expect free access. Otherwise - a great hotel!Genuine Hotels.com guest review
"Nice area! Nice view!"
I had a really good time over there. The hotel was very close to the union square and it has the cable car stations right in front. Very beautiful view of down town! Overall I liked the hotel. It was a little bit expansive but it worthed! The hotel itself was clean and had a good service!Genuine Expedia guest review
"what a great location"
It is located on the top of Nob Hill. Beautiful views. Charming experience. It appears the rooms, especially the bathrooms, were recently updated. The marble was beautiful. The sheets were 500 count (we asked) and the pillows came in a range of firmnessGenuine Expedia guest review
"What a special treat"
This hotel was everything I hoped it would be. They absolutely went above and beyond to make sure our stay was special and memorable. It would have been worth it alone just to go to the Top of the Mark! Our hotel room was beautiful, comfortable, and so well-appointed. We will truly remember our time here and are so grateful to the amazing staff for […] everything they did. Read moreGenuine Hotels.com guest review
"Please update your hotel"
The Mark Hopkins is a landmark in San Francisco, but the rooms need to be updated to reflect the glamor of the past. The Sky Room at the top has the best view, but it no longer has the luxury that it use to have. It could be the best bar in town, but it looks just like a shell now with boring tables and chairs. Service is good throughout, but there […] is nothing in the lobby. No gift shop, no coffee, it's just boring and sad. Read moreGenuine Hotels.com guest review
"Great Hotel on the Hill"
The professional and personal reception I received upon checking was outstanding, nothing less than I had expected and had received in years passed. One of the main reason why I continue to stay at The Mark Hopkins International. My room was clean and relaxing, definitely a 5 stars hotel.Genuine Expedia guest review
"Room Too Small"
This hotel's rooms are very small. Limited services and high parking rates.Genuine Hotels.com guest review
No problems. Positive experience.Genuine Hotels.com guest review
We had a great time. The hotel staff was very knowledgeable and helpfulGenuine Hotels.com guest review
We spent Memorial Day weekend here for a "stay-cation." The staff were courteous and helpful. It's within walking distance to many locations, so we enjoyed the accessibility to various neighborhoods. We did feel the price of the Sunday brunch was outrageous ($80/person), so we went elsewhere. Drinks at Top of the Mark were enjoyable and much more reasonably […] priced. Again the staff were extremely courteous and welcoming! Parking also seemed outrageously priced for guests, so we chose to park in the lot one block over. Overall, good experience! Read moreGenuine Hotels.com guest review
"Near 5 star"
If the fitness room amenity was upgraded the hotel would have everything covered. The fitness room is undersized and overstated for this level of a hotel.Genuine Hotels.com guest review
Great hotel, room was large, extremely clean and luxurious and service was great. Location not terribly convenient and rooms on the street side are noisy but would stay there again.Genuine Hotels.com guest review
"First rate hotel and service"
Nob Hill i a great neighborhood , but not convenient to the major attractions.Genuine Hotels.com guest review
"Weekend in The City"
Impeccable as always!Genuine Hotels.com guest review
"Fancy and chic."
When I arrived at the hotel, I missed to drive into the hotel. I didn't think it would be my hotel. It has very fancy looking. Bell man is noble and kind, so as the other clerks. However the facilities are minimum. The beauty is It is located at the top of San Francisco, so you can have the best view of downtown SF around you. You must have nightcap […] at The Top of The Mark bar, open by 11:30, where you can have the best overlooking night view! Read moreGenuine Expedia guest review
"nice loby average room"
if you don't mind walking up hill, this is a good place to stayGenuine Expedia guest review
"Old and a Little Tired"
The hotel was recomended by a business associate as a special place to stay with a great view fom the resturant on the top floor. I found the hotel staff a little stuffy, the rooms up to date but very small, the view great, but more than offst by the service at the resturant. Can not imagine repeating the experience.Genuine Expedia guest review
No complaints. The shower gel and soap smelled amazingGenuine Hotels.com guest review
"Elegance, tremendous service, noise, bad breakfast"
A beautiful hotel, gorgeous rooms, excellent and supremely courteous staff. Had a lower floor room facing the entrance and the street noise over night was awful. Got moved to 6th floor for a quiet room with a spectacular view. Breakfast at the Top of the Mark cost $70. Food was cold, the coffee creamer was filthy. Other than that, the Top of the Mark […] offers breathtaking views. Overall, however, this is a truly majestic and beautifully restored hotel. Read moreGenuine Expedia guest review
"Best hotel to stay in downtown"
this was our first stay at a downtown hotels after 3 trips to sf, It was the best experience and ideal place to move around and visit the best part of sf. 20 mins drive to the airport,close to the golden gate,fisherman's etc I stayed with my beautiful wife and we loved every day, We stayed here for 4 nights.the hotel was clean well maintained beyond […] our expectation Room service was good except for one night the bread was over night,otherwise a pleasing stay Read moreGenuine Expedia guest review
"Too fancy for me"
Stayed at the Mark Hopkins for one night. The hotel is beautiful. Word of advice, don't attempt to drag your luggage up the hill...unless you want a serious workoutGenuine Hotels.com guest review
"top of the hill. can see all 0f San Francisco"
very pleasant. view form the Top of the Mark can't be beat. Sunday brunch is fabulous.Genuine Hotels.com guest review
"Get ready to climb up and down a steep hill or pay"
Discounted room rate got a noisy, low level room facing the street -- but saved a few bucks on a 5 star hotel. Professional staff. Room service dishes remained in hall way for a full day -- but then again, was probably on a discounted room floor. Nice hotel. Discounted room also got a not free internet, which always comes with a 2 star. But, got to […] make money somehow. Stayed two nights, pleasant memories. Read moreGenuine Hotels.com guest review
"Nice place-ok value"
The ICH Mark Hopkins is a nice Hotel but all in I didn't see the value. When paying over a certain amount per night there are somethings that you shouldn't be nickel and dimed on IE:Wi-fi. Other than that the rooms were clean and the staff was friendly. The Top of the Mark is definately is a must seeGenuine Hotels.com guest review
"This hotel rocks!"
Excellent hotel...great service, great bed. Amazing bar with a few of the entire city. Next time we are in the city...we will be staying here!Genuine Hotels.com guest review
Perfect service ...great staff at the MarkGenuine Hotels.com guest review
Excellent location,minus -lack of free Wi -Fi and limitted dinnigGenuine Hotels.com guest review
"My Grandfather's 90 birthday"
They were fabulous. They treated my Grandfather so good, made him feel like a king. He and my Grandmother who is dead used to come to the Mark for drinks when they were young so it was great for him to come back see it again expecially with the way he was treated. I will definately coming back to stay here.Genuine Hotels.com guest review
"Luxury on Nob Hill"
Beautiful hotel, beautiful views. Right on the California cable car line. Worth the money.Genuine Hotels.com guest review
loved it! have stayed before. Only criticism would be no fan in bathroom which was a problem after hot showers.Genuine Hotels.com guest review
"Best place to stay for an overnight in SF."
Pleasant and restful.Genuine Hotels.com guest review
I had a wonderful week at the Mark Hopkins... the hotel has a great location, lovely rooms, amazing beds, plenty of amenities, and a nice gym. I would definitely stay here again! My only complaint is the $12/day charge for wireless... I spent seven nights in the hotel and it would have been great if this had been free or at least discounted.Genuine Hotels.com guest review
"Nice. Quiet neighborhood"
Very nice overall. Loved the bar at the top of the mark and the entertainment was great!!! Only downside was that one of the front desk employees recommended a new trendy restaurant was was very disappointing.Genuine Hotels.com guest review
We got there at 10am and they had a room available for early check-in. Staffs are very friendly, room is clean and comfortable, but the bathroom is really small. Location is great!!! The hotel is on top of the hill, so everywhere we go is walking downhill. We got the 3 days pass for the cable cars, which is right in front of the hotel, very convenient!!! […] Good thing we did not rent a car, would not park for $52/night. Would definitely go back if we can find a good deal again! Read moreGenuine Expedia guest review
"$ 52 plus 14% tax for overnight parking"
If you are not familiar with this area beware. I gave this hotel a 2 because of the parking situation. Although this hotel is relatively close to many popular destinations I dare you to try getting to them. I double dare you to find parking or better yet fairly priced parking. You are better off walking. The VALET ONLY service brought little relief […] to the pain it was to get in and out of the hotel. Read moreGenuine Expedia guest review
The hotel was absolutely wonderful and exceeded our expectations. The only down side was that parking was $52 a day.Genuine Hotels.com guest review
"A bit dated and overpriced"
nice hotel but very pricey for what you get.Genuine Hotels.com guest review
We enjoyed the stay,The best is the breakfast amazing views!Genuine Expedia guest review
"just one of many good hotels in SF"
Love the location. The room was small, as small as or smaller than others we've stayed at that don't have the Mark Hopkins name. Service wasn't any better or worse--it was very good. Nice view of the bay from the 3rd floor; higher floor would be a better view. Having the Top of the Mark in the hotel is cool. But the brunch is $74, and room service is […] over the top in price too. Nice to know that it's a seriously overpriced hotel that we got a good deal at thru Hotels.com. A fun experience but I wouldn't recommend it if you're paying more than we did, $180/night. Oh and parking on the street was easy, saving $50. Being near Grace Cathedral and other sights was great. Read moreGenuine Hotels.com guest review
Very good experience overall. Would be good to have firmer mattresses thoughGenuine Hotels.com guest review
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