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1 room, 2 adults
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1 Nob Hill, San Francisco, CA, 94108, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 859 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    4.6
5.0 / 5Outstanding
"Best hotel in SF"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect in every way.
Genuine Hotels.com guest review
1 night family trip Jan 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Classic SF Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The Mark is Amazing , Noir San Francisco at it's best !
Genuine Hotels.com guest review
2 night romance trip Jan 18, 2015
Rick
US
5.0 / 5Outstanding
"A Timeless Gem"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel at the top of Nob Hill. Very pleased with my stay. Solo business traveler.
Genuine Hotels.com guest review
4 night business trip Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Weekend Away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel & service, would definitely stay there again
Genuine Hotels.com guest review
1 night trip with friends Jan 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Weekend Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Valet service was too expensive. 60 for a night. Also the valet adjusted many things in the car that were customized by me. Thumbs down on the valet service.
Genuine Hotels.com guest review
1 night romance trip Jan 16, 2015
Kiran
US
4.0 / 5Excellent
"Good"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I paid for a room for three with breakfast while check in reception staff told me breakfast is for 2 only The bed was not comfortable The bathroom was very small
Genuine Expedia guest review
Other trip Jan 20, 2015
q8traveler
US
5.0 / 5Outstanding
"Excellent customer service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were at the intercontinental for more of a nap than an overnight stay and the stay was impeccably accommodating. Even to the point to alert me that all of the empty parking spaces across the street were normally 2hr parking but since it was a holiday the next day,(MLK) that I could park on the street and not be towed.( saved me $64). So nice and warm hospitality. Wish that there was more of this out there. They were genuinely concerned about the comfort of our stay. fantastic. Highly recommended.
Genuine Expedia guest review
Other trip Jan 20, 2015
Stefon
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Everyone was very helpful and professional. We felt a bit spoiled, but in a good way.
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Hopkins hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall ambience and customer service was exceptional David at the service desk was very polite exuded wonderful customer service.
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Jonathan
US
4.0 / 5Excellent
"family stay"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
It is a beautiful hotel in a beautiful location of San Francisco. The staff was all very helpful and freindly, except for an incident with the concierge that left a bad taste in our mouth for the entire staff. Also we ran out of toilet paper the second day and the room was not as clean as you would expect for a four star hotel.
Genuine Hotels.com guest review
2 night family trip Jan 17, 2015
Dan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great location on the top of Nob Hill. Close to Chinatown and walking distance (downhill) to Union Square. Definitely need a cab or cable car to be back up... The room was great with a nice view, room service breakfast was delicious. Our only complaint would be waiting in line to get to our room at 5:00 since the elevators also service the Top of the Mark. Overall a great place to stay!
Genuine Expedia guest review
Other trip Jan 19, 2015
A Traveler
US
4.0 / 5Excellent
"old hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
old hotel. feels "worn out". wont stay there again
Genuine Hotels.com guest review
3 night business trip Jan 11, 2015
Daniel
US
5.0 / 5Outstanding
"Old world elegance"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
From the arrival at the courtyard, to the highly professional service, to the commanding view of the city from the Top of the Mark bar, The Mark Hopkins on Nob Hill is the essence of old world charm.
Genuine Hotels.com guest review
2 night business trip Jan 7, 2015
Andrew
US
5.0 / 5Outstanding
"Upscale hotel on Nob Hill."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Right next to a cable car stop. Once I determined the routes of the various cable cars, tolleys, and buses getting to/from hotel and around SF was easy. The Top of the Mark was a singular experience. The 360 degree view is breath taking. Reference to the soldiers, sailors, and airmen departing from SF with a farewell goodbye/drink from loved ones at the Top of Mark was hearfelt. Front desk staff, bell staff, housekeeping staff were all polite, friendly and professional. But huge kudos go to the concierge staff!
Genuine Expedia guest review
Other trip Jan 14, 2015
Manuel
US
5.0 / 5Outstanding
"Great hotel and great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was there two days and spent time doing work from my room which was well set up for that.
Genuine Expedia guest review
Other trip Jan 14, 2015
Joe
US
4.0 / 5Excellent
"3 night stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall this was a good experience. The staff was pleasant and the room was wwell furnished. However, it took us two days before our room was cleaned. There was a problem with our digital do not disturb light and the front desk failed to take care of it. Their bar/lounge, top of the Mark is excellent and a must see.
Genuine Hotels.com guest review
3 night romance trip Jan 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Classic hotel!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was concerned about some of the negative reviews before deciding to stay here. I'm glad I did not listen to the negative reviews. The room was wonderful. The hotel was wonderful. The staff was fabulous! Can't wait to return!
Genuine Expedia guest review
Other trip Jan 13, 2015
jeff
US
5.0 / 5Outstanding
"Lives up to reputation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Former local resident knows the hotel reputation for high quality. Totally lived up to the reputation. Excellent in all respects, from doorman first encounter to departure at the front desk. One night stay and did not utilize restaurant dining or room service.
Genuine Hotels.com guest review
1 night romance trip Jan 8, 2015
Gary
US
5.0 / 5Outstanding
"Classy classic hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Beautiful neighborhood, great views, classy classic hotel, very comfortable beds, great TV, windows that actually open to let in fresh air. The only downside is that the hotel gym is sterile and uninviting.
Genuine Hotels.com guest review
1 night business trip Jan 8, 2015
Carl
US
5.0 / 5Outstanding
"iconic hotel stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful historic hotel
Genuine Hotels.com guest review
1 night trip Jan 2, 2015
james
US
4.0 / 5Excellent
"Beautiful Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Viewed several hotels before deciding on this one. Definitely one of the best hotels in San Francisco. Beautiful hotel with luxury old world charm.
Genuine Expedia guest review
Other trip Jan 6, 2015
Virgo
US
4.0 / 5Excellent
"InterContinental Mark Hopkins"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Valet parking was a bit confusing as a first time visitor. It was also a bit pricey, but in line with hotels in the area.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location, great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was pleasant, polite and efficient. The room was very comfortable with a good view. The hotel is a classic. I chose it for it's excellent location. I look forward to staying there again.
Genuine Expedia guest review
Other trip Jan 5, 2015
Chilimac
US
5.0 / 5Outstanding
"Best location in San Francisco"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I've been to San Francisco 4 times before, but this hotel made the difference of the whole city experience, being so well located.
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel weird restaurant."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
My son and I stayed one night at Mark Hopkins on way to Pebble Beach. Overall we had a pleasant stay, everything was above average. However, when we tried to go up to see if we wanted to eat there we were rebuffed by the host for wanting to look inside the dining room, we then asked to sit at the bar while we waited for a table. We were told that the bar had a wait list and we'd have to wait in the foyer. Pretty bizarre! We left and ate at a nice Italian restaurant 2 blocks away.
Genuine Hotels.com guest review
1 night family trip Jan 1, 2015
Joseph
US
5.0 / 5Outstanding
"Kid friendly service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Couldn't have asked for more welcoming hotel service. Hotel managers were courteous, dining staff kid friendly, room service is worth a phone call -ask for Carolyn! Upgraded to room with a view of GG-kids loved it!!!! Surprised at how many families there were with kids. Made us feel comfortable.
Genuine Hotels.com guest review
3 night family trip Dec 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Mark Hopkins on NYE"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My husband and I love Nob Hill. Betweenthe Mark Hopkins and one other hotel on the hill, we spend more than a week in SF each year, especially during the Holidays. The MH location and service are exquisite The Top of the Mark is our favorite bar in the city. We love its spectacular 360 degree view of SF Great experience all around
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Visiting friends at the holidays"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Check in seamless. After seeing our third floor room check in clerk found us a better room-really spent time on finding us the best possible view. Housekeeper was so friendly. Had to go back for my charger-she had already set it aside. Just a great experience. Will be back next year!!
Genuine Expedia guest review
Other trip Jan 1, 2015
cathy and keith
US
5.0 / 5Outstanding
"Gorgeous hotel with all modern convenience"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great view but it's a hike up Nob Hill If you're a city walker. Took a taxi to airport because we couldn't imagine rolling heavy suitcases down those steep hills to BART!
Genuine Expedia guest review
Other trip Jan 1, 2015
A Traveler
US
4.0 / 5Excellent
"Great stay atop Nob Hill"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Beautiful views, comfortable room on 12th floor with 2 double beds.
Genuine Hotels.com guest review
1 night family trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Top of Nob Hill. Can't beat the view. old world"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed right after Christmas and loved walking up the hill where the cable car runs
Genuine Expedia guest review
Other trip Dec 30, 2014
Carol
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
My husband wanted to stay at the Mark Hopkins because on his previous trips to San Fran., he had been told that it was very nice upscale hotel. That was not the case on our stay, The one elevator at the hotel was not working most of our stay .We had a room on the 4 th floor and there was no public steps to get to our floor except for the ER exit steps. The hotel has bar (TOP of Mark) located at the top of the hotel. When the bar was open - the public would use one of the 2 remaining working elevators to get to the bar. Therefore, the guest of the hotel had only one elevator to use. We would have to wait for some time for an elevator to leave or enter our floor. At times we were forced to use the ER exit steps. We did contact the staff 2-3 times about the elevator problem, but the hotel staff did not appear concerned about the problem or care if the elevator was not working . Also the lobby at the hotel was small, People going to Top the Mark would fill the lobby and as guest you really could not use the lobby. The room we had was to be deluxe room but was small.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel great service"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Quick get away weekend with the wife....nice but time to revamp rooms..
Genuine Hotels.com guest review
1 night romance trip Dec 27, 2014
Juan
US
5.0 / 5Outstanding
"Encore"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
One of our San Francisco favorites. Always excellent. One complaint is lighting for women to apply make up. It is poor. Need to take a lighted make up mirror.
Genuine Hotels.com guest review
2 night romance trip Dec 24, 2014
Ronald
US
5.0 / 5Outstanding
"Great Xmas overnight stay in lovely hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Comfortable overnight stay in central San Francisco on Xmas day. Very good service, friendly helpful staff. We walked everywhere .. quite a workout with all the steep hills!
Genuine Hotels.com guest review
1 night romance trip Dec 25, 2014
Valerie J
US
5.0 / 5Outstanding
"San Francisco at its best!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Walking distance to North Beach, Union Square or Chinatown. There should be no cover at Top of the Mark for hotel guests.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
Michele
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A lovely hotel in the heart of the City. Great views above the 10th floor. Our room was surprisingly spacious.
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Just excellent!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Just excellent! I planned a solo getaway to SF for seeing a Christmas service at the Grace Cathedral, and the hotel was not only located conveniently, but has become a very nice addition to the pleasure I've got there. Thank you.
Genuine Hotels.com guest review
1 night trip Dec 24, 2014
Iryna
US
5.0 / 5Outstanding
"Nutcracker stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great stay.
Genuine Hotels.com guest review
1 night family trip Dec 23, 2014
A Traveler
US
5.0 / 5Outstanding
"One of the best in SF"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I throw charity events in SF, so I know all the hotels. The Mark Hopkins is one of my favorites! Many other older hotels have been ruined by new owners trying to 'modernize' which takes the charm away. The Mark Hopkins stays true to its age as a classic hotel.
Genuine Hotels.com guest review
3 night business trip Dec 18, 2014
John
US
4.0 / 5Excellent
"Almost affordable luxury in downtown San Francisco"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
For those who can afford it, this is a lovely, albeit dated, grand old hotel in the heart of the business district of San Francisco. Even our 2nd floor (corner) room had great views of the city and was relatively quiet. The bedding was very comfortable, room was clean and everything but the coffee maker worked fine. Of course, expect to pay for the location and the ambience. Don't take your car unless you really need it since parking in the garage is $55 a day, and impossible to find on the street. The ground floor restaurant breakfast buffet is good but cost $30, and you can't order off a menu. The Top of the Mark restaurant on the 18th floor has tremendous views, and is a great place to have a drink and appetizers. But get there early in the evening or you're likely to wait a while. Overall, we had a nice stay and would go back to the Intercontinental, especially in the off season.
Genuine Hotels.com guest review
4 night romance trip Dec 19, 2014
David R
US
5.0 / 5Outstanding
"Walk tour"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lovely! We love to walk and climb the streets of SF!
Genuine Hotels.com guest review
3 night family trip Dec 20, 2014
Rose
US
5.0 / 5Outstanding
"xmas get together"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Sent you a letter Staff are wonderful Bath tubs need gauards fo seniors and Upholstery in main entrance is very dingy and dirty
Genuine Hotels.com guest review
2 night family trip Dec 19, 2014
robert
US
4.0 / 5Excellent
"Cat's Meow"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed with my wife for an amazing Cat Stevens concert at the beautiful Masonic Auditorium a block from the hotel. Its a great old iconic hotel in a fabulous spot on Nob Hill. We really felt special staying here, and the service was outstanding. My only complaint might be the antiquated elevators, just be prepared to wait a while since you cant use the stairs. Not a big deal, though. We will definitely be back at The IMH for our next concert at the Masonic.
Genuine Hotels.com guest review
1 night romance trip Dec 12, 2014
philip
US
3.0 / 5Good
"Beautiful but pricey"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Beautiful hotel. Clean room but pillows on bed were far too big.
Genuine Hotels.com guest review
1 night family trip Nov 15, 2014
A Traveler
US
3.0 / 5Good
"Tired and busy"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Great location. Old hotel that is showing its age. Parking is $61 per night which they didn't inform me about when parking the car. Rental car was only $41 per night so it cost more to park than the rent the car. Walls are thin. I felt like I was in an adult movie with the people next door. Rooms are tired, need a facelift. Usually have to wait for the elevator with all the people going to the Top of the Mark. 750ml Evian bottles in the room for $8.50. If you are going to charge that much, don't even put a bottle in the room as its offensive.
Genuine Expedia guest review
Other trip Dec 15, 2014
Keith
US
4.0 / 5Excellent
"Charming Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Stay was a brief overnight but staff was friendly and attentive. There was a big storm the morning we left and the hotel lost power, the staff was very helpful during the outage.
Genuine Hotels.com guest review
1 night romance trip Dec 10, 2014
Ian
US
4.0 / 5Excellent
"Great hitel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice hotel I stay in regularly. A little noise from the street and cable cars, but minor.
Genuine Hotels.com guest review
1 night business trip Dec 4, 2014
A Traveler
US
4.0 / 5Excellent
"My Holiday getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I am very pleased to say I enjoyed my stay at the Mark Hopkins Intercontinental Hotel. I usually stay across the street at the Fairmont Hotel on top of Nob Hill. Now I can consider another alternate when I decide to visit San Francisco. I had a slight problem the first night there with water coming through the bathroom light fixture. The Front Manager David Valencia had taken care of the problem right away, by assigning me to a room comparable to the same one I had. He sent a letter of apology for the mishap and ordered a bottle of wine along with a sample tray of appetizers cheeses, fruit and nuts to me. I appreciated the complement letter along with the attention to the matter.
Genuine Expedia guest review
Other trip Dec 6, 2014
Chaneel
US
3.0 / 5Good
"So-So at best"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Only ok experience. Top of the Mark service was non-existent. Stayed a few times before and this time was my least positive experience so far.
Genuine Hotels.com guest review
1 night business trip Dec 2, 2014
Charles
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews