"Wasn't the greatest but wasn't the worst either"
The hotel was nice, it was under construction but not something that made it inconvenient. I was a little disappointed w/ the room & service. The minifridge was set to "cool" at a room temperature so nothing was cold. We didn't get housekeeping service the first day so when I took a shower & realized I didn't have a towel my g/f called downstairs (twice), […] they brought the towels an hour later. Lastly, the A/C stopped getting cold & we asked them to take a look at it, they never did but since we only had 1 day left we didn't bother asking again. The staff, however, was extremely nice & pleasant! The location is great, only about 4 blocks to the French Quarter. Close enough to walk far enough you're not in the middle of the ruckus. Read moreGenuine Hotels.com guest review
Modern, yet still comfortable room at a decent price (comparatively). Great shower, good space, would stay again.Genuine Hotels.com guest review
"Fine hotel and location, construction was a pain"
The service was great, I just wasn't aware of the construction. IT was pretty loud within the hotel rooms, and the pool and gym wasn't open either due to construction.Genuine Hotels.com guest review
"Rough stay and too pricey for service"
The hotel itself is adjacent to the Quarter district, so the location is great. It's got potential to be a great hotel, but was under construction when I was there, which was not advertised on hotels.com - and let me tell you, when drills are going off at 8a after you came back at 3a, you will not be pleased. Additionally, they changed the room numbers […] (literally were renumbering rooms) when we came back one night, which was extremely confusing - and our keys didn't work. After getting new keys, they STILL didn't work, and it took an additional hour for them to sort this out. Infuriating, given that we paid about $250/night. Oh, and the pool and gym were not in order - you could go across the street to the Hilton to use theirs, if you don't mind wandering over in your bathing suit and coming back across the street wet. Not a good experience. Read moreGenuine Hotels.com guest review
The room was beautiful, staff was friendly and helpful. That said, the construction noise was a real annoyance, not how you want to wake up early on a mini-vacation. Also, there was a rogue fire-alarm, not at all sure if that was the hotel's fault though and they changed the room numbers in the middle of our stay, super confusing after a night on Bourbon […] Street. Read moreGenuine Hotels.com guest review
Rooms are very nice and clean. Bed very comfortable. Bar and restaurant are not so great.Genuine Hotels.com guest review
"Short Stay near Super Dome"
My wife and I stayed at the Intercontinental becasue it was close (walking distance) to the French Quarter and the Super Dome. We walked to the French Quarter on Sunday afternoon and then to Super Dome that night to see the Packers-Saints game. Excellent location!Genuine Hotels.com guest review
"Who dat review!"
Room was great. Room service struggled. Out of most things on the menu. Not properly staffed.Genuine Hotels.com guest review
a little pricey but worth it for how nice the hotel is and proximity to all the sites. Gym is being remodeled but they let you use the one at the hilton across the street. Restaurant also under construction so have a limited menu at the bar. Gumbo is good. Drain clogged in the shower slightly but that was the only issue we had. Could not hear the construction […] at all. Read moreGenuine Hotels.com guest review
"Do not stay at this hotel!"
Do not stay at this hotel until the construction is finished. There was drilling noise all day long during the week days starting at 8AM lasting until the afternoon.Genuine Hotels.com guest review
"Skip this hotel and stay at the others."
We stayed from Wednesday to the following Monday, there was construction noise daily from 8AM on during the week days. I complained to the manager but got only an "I'm sorry you didn't know about the remodel". I couldn't work in the room due to the incessant noise. The hallways had a funny smell, like the use of too much air freshener to cover up a […] foul odor. Read moreGenuine Hotels.com guest review
"Excellent Hotel for a Girls Weekend!"
Our stay at the Intercontinental was fantastic. The staff was extremely friendly and helpful. We went for a girls get away weekend and the room was perfect for two ladies. We also loved the robes and slippers and thought that made for a nice extra touch. The construction going on didn't bother us at all. The location was perfect as we didn't want to […] stay too close to Bourbon but still be within a 10 minute walk to everything. I would stay here again! Read moreGenuine Hotels.com guest review
My stay was great! If I had to complain about one thing it would be the the construction, but I stayed in one of newly renovated rooms and it was worth it. The hotel is beautiful. I stay there againGenuine Hotels.com guest review
Good stay. I enjoyed itGenuine Hotels.com guest review
Booked the hotel for my kids for One Direction concert. They had a blast. The hotel was nice.Genuine Hotels.com guest review
"Good location for walking to Superdome."
Room was very nice. Stay was nice but would like complimentary coffee in room and more pillows on bed. Also room service food quality not great. Staff was very nice and helpful.Genuine Hotels.com guest review
"Loved the hotel, hated the parking."
Parking fees were not clearly outlined ($40.00 per day) and self parking is not an option or was not offered. Excess time is needed to retrieve our car ( I called 10 minutes as instructed and waited 25 minutes for the car to be retrieved) 2nd time there was no answer when I called, I had to find the guy to get my car. Hotel was very nice but the mini […] fridge was warm inside (not turned on or not set to a cold setting). Very comfortable beds and spacious room. Read moreGenuine Hotels.com guest review
"Will stay again"
Clean & convenient. Short walk to the French Quarter. Area is safe, just be wary of the occasional odd stranger when traveling alone. St Charles streetcar line passes right in front for a nice ride towards the Garden Distict.Genuine Expedia guest review
Very satisfied the location is great and will be coming the next time when I come back to New OrleansGenuine Expedia guest review
Took the wife and kids to a saints game ....Great location in walking distance of most attractions. ....newly renovatedGenuine Expedia guest review
"Great location, updated and comfortable room."
I was initially hesitant about staying in this hotel due to the construction. We were given a renovated room in an upper floor. It was very nice and comfortable! We stayed 5 nights. The main lobby mostly closed off due to renovation so didn't really get to see the rest of the hotel. Overall, loved the updated and comfortable room. There was noise from […] the renovation (banging, drilling) daily but it wasn't a major factor. Read moreGenuine Expedia guest review
"Very comfy hotel"
Great location, very close to the French Quarter but still very quiet. Very comfortable bed and room in general. Ongoing refurbishment in the lobby, but not an issue. The concierges were very helpful and friendly. Big negative point to the lady working at the front desk on July 20th: unfriendly, mumbling, not smiling.Genuine Expedia guest review
"Nice close to the superdome"
I've stayed at the intercontinental before. we booked the rooms because of location and I'd stayed there before. We valet parked. Charge 36 dollars for the night (no problem we're in New Orleans. Sister in law forgets her purse in the car. Has the valet service get it for her 2 minutes have gone by. Gets her purse guess what she left a really big tip […] of 275 (money gone. Hotel "we're not responsible" They're third party". The most disappointing part of the ordeal was that the manager didn't offer anything. I didn't expect to comp a room for them but it would have been nice since they did hire the service to offer them something (not even dinner). So management of the place really took a nose dive. The rooms were recently re- modeled and hadn't been properly aired out you could still smell new carpet. The air conditioning unit couldn't keep up with the humility in the room. The only thing that saved the stay was the concert was great and the hotel employees That worked for the intercontinental were great. Always good service from the people that make the hotel. Wish the management was the same. You gotta remember we're the one's that pay you. Read moreGenuine Expedia guest review
"Great place to stay in the center of everything."
Comfortable clean room and we received great service. I arrived to find that the hotel was under construction- the whole hotel is being remodeled. However, this didn't affect my room or stay I look forward to going back to see the final outcome of the changes.Genuine Expedia guest review
I arrived late in the evening only to find out that they did not have the room I booked after I even called the hotel to confirm I needed two beds not one and smoking not non I was told we r sold out and every hotel around was as well we had to sleep 3. Grown men in one bed and one on the floor I will never be backGenuine Hotels.com guest review
Nice...lighting in bathroom left a little to be desired and as stated, it was nice; not exceptional, but nice. The staff was great!Genuine Expedia guest review
"Nice hotel despite the construction."
Check in process went well other than putting me in a strange room. My view was of the neighboring balcony and a little of the building across the way. It was the strangest setup I had ever seen. There was no privacy from the neighboring room. I went back to the desk and they provided me with another room. The new room was nice and freshly remodeled […] with plenty of space and comfort. There was a fridge in the room for the mini bar and had plenty of extra space for leftovers and beverages. The cleaning staff did a nice job the first day but knocked on my door at 8:30 AM on day 2 and we asked them to come back later. After we got up and went about our business for the day we returned to a dirty room. Not pleased by the situation I called the front desk and asked to have our room cleaned when we went to dinner. I was told they would try. And as you have it after dinner we returned to a dirty room. I was a little bothered that they could not manage to clean our room but other than that it was a good stay. There is a large amount of construction at the hotel but not too inconvenient. Read moreGenuine Expedia guest review
"Didn't honor our bedding request."
There were two of traveling together (two men) and we requested a room with two beds when our travel agent made our reservations. When we got there, they said the hotel was over booked and they could not give us a room w/2 beds in it. Smh we were highly disappointed. The hotel made no efforts to accommodate us for having to have a roll away bed in the […] room. The roll away bed was extremely uncomfortable and ruined our trip. Thank You Intercontinental. Read moreGenuine Expedia guest review
"Nice hotel, close to the French Quarter."
The hotel was nice, but there was a lot of construction going on and parking is very expensive.Genuine Expedia guest review
The hotel is currently under construction. The jack hammering begins at 7am. The facilities are not as advertised. The restaurants are not open. There is no gift shop or place to buy toiletries. I needed a razor and was directed across the street. Housekeeping did a poor job of cleaning each day. They emptied the trash and made the bed. No vacuuming […] etc. There didn't appear to be that many guests so the hotel had a haunted Scooby-Doo feel to it. And they "would have gotten away with it if it wasn't for you nosy kids!" Read moreGenuine Expedia guest review
"Great hotel but under construction"
The hotel was under construction, with noice and no lobby or ground floor facilities, shadowing the excellent quality of the rooms. If construction is finished, it will be an excellent hotel, but I was not informed of the construction when making the reservation.Genuine Expedia guest review
"Loved our stay"
I only gave a lower score on cleanliness b/c the floor smelled like vomit. I only smelled it b/c I had dropped somethingunder the bed. Other than that...super!!Genuine Hotels.com guest review
"Great location and that's about it"
We decided to make a detour through New Orleans since neither my wife or I had ever been. We booked the room having stayed in several Intercontinental's in the past, This one was not like others. First off the charged my $50 to park for one night!!! On top of that it took them over 30 minutes to get us our car at 6:30 in the morning not during peak […] hours. The beds are WAY dated to match the rooms. Our toilet was broken and ran all night, beds are squeeky and uncomfortable, a view of a parking garage with bright lights shinning in, and the hotel appears to be under renovation (which it deeply needs). Now I understand construction messes and the inconveniences of a reno but, do not charge over $325 a night and $50 for one of the rooms that is not renovated!! I will never stay here again, the laundry list of issues with our room Read moreGenuine Hotels.com guest review
"The room was exceptionally nice."
We were very satisfied with the room, however, the restaurant was basically non-functional and the when there was service it was slow and not guest friendly. The location was ideal and close to the French Quarter's, Harrah's Casino, a good walk to the Garden District. The St. Charles street car was close by. Despite the construction going on, we did […] enjoy our stay and would recommend the hotel. Once the construction is completed and the pub and restaurant are returned to their respective sites and improved customer service the experience will be wonderful. Read moreGenuine Expedia guest review
"GREAT PLACE HORRIBLE PRICES"
Hotel Staff though under staffed long lines checking in and out. staff where all very nice and knew anything asked. Incidentals, water $7 a bottle. fully stocked mini fridge with 8 different miniatures $6 each also canned sodas $4 each candy in fridge snickers, kit kat and m&m $3 each. $40 a day valet fee. Hotel under reconstruction till November 2014, […] work starts at 8am Read moreGenuine Expedia guest review
Worse experience ever. Staff very rude, facility needs to be renovatedGenuine Expedia guest review
"central location to all new orleans attractions"
Great hotel if travelling with a small pet. It is well located to all of the must-see New Orleans attractions.Genuine Hotels.com guest review
This was a great choice for the New Orleans Wine and Food Experience. Great room, personnel, and restaurant food.Genuine Expedia guest review
We checked into the InterContinental New Orleans on April 29th. The check-in time was 4 PM, but our rooms were not ready until after 5 PM. We stayed in a newly renovated room, however the extremely loud construction woke us up every morning. Upon checking out, my husband left his wedding band sitting on the countertop in the bathroom. We called security […] within one hour of checking out. We were told they would go look for the ring and call us back; however, no one ever called. We returned to the hotel one hour later (two hours after checkout). My husband went upstairs immediately to retrieve his ring. However, the room had already been cleaned, and his ring was missing. My husband found the woman that cleaned our room. When he asked her if she saw a ring, she mumbled and stuttered for about 15 seconds before saying she had not. We spoke with both the hotel manager and security officer. No one would ever tell us if security went and looked for the ring when we first called. No one questioned the woman that cleaned our room. We are very disappointed in how this incident was handled by the staff and their lack of integrity. We travel to New Orleans frequently, but we will never stay at this hotel again. Read moreGenuine Expedia guest review
"Poor service. Overpriced."
For $329. a night plus another $100 in fees and $40 per night to park, I expected a lot more. Hotel being renovated -- Expedia should have disclosed this. I would have stayed elsewhere. Also, no points when you book thru Expedia (and it's not like you get a great rate). Nice room, but only because I insisted on getting one of the renovated ones. Staff […] act like you are doing them a favor staying there -- lousy attitudes, especially during check-in. Elevators painfully slow. Would not go back. Read moreGenuine Expedia guest review
"Decent hotel near French quarter"
Hotel undergoing major construction project Very thin walls with lots of noise Staff we're very friendly and knowledgeableGenuine Expedia guest review
"Great hotel close to everything."
Once the construction is completed this hotel will have an excellent facility!Genuine Expedia guest review
"New Orleans Nightmare"
We came to New Orleans hoping that it would be as we always heard it was and the City of New Orleans is just as wonderful as we imagined, and the food is the best in the world, we could have become Obese had we stayed much longer, but the stay at the New Orleans Intercontinental Hotel while it was under reconstruction made it dirty, dusty and it did […] not reflect the atmosphere of the City. The employees for the most part were friendly and helpful, except for the reception area employees who did not seem to have any authority or want to take on any responsibility for helping with extending our reservation which Expedia had incorectly booked. Read moreGenuine Expedia guest review
"Nice hotel close to sightseeing places"
We enjoyed our stay. The hotel was very nice, even with the construction. Very convenient to all of the things we wanted to see and do. We would definitely stay again.Genuine Expedia guest review
"Wkend in New Orleans"
I was disappointed that no one told us about the renovation. Also we booked a room with a balcony called King Deluxe. and when we arrived they put us in a room with no balcony. Then they put us in a smoking room with a balcony. The room was awful it smelled and was dirty. They didn't seem to care because they were booked. We booked this 2 months in […] advance and paid for it. Read moreGenuine Expedia guest review
The hotel is under complete renovation, condition that was unknown at the time of booking. We stayed at the 7th floor and the crew was working on the floors above us and drilling. After 2 flights during the night we expected to rest us a bit and then explore the city. Not a chance with the nuisance. Talked to the lady at reception and her answer was: […] i also hear the noise all day long and we are at the 2nd floor. All the rooms are noisy. I could have booked another hotel across the street for the same price and get better service if we were aware of the construction that will last until the end of the year, as far as I know. Read moreGenuine Expedia guest review
Nice hotel. It's currently being renovated but the construction didn't bother us at all.Genuine Hotels.com guest review
"the stay from hell"
No one told us this hotel was undergoing reconstruction...the smells - the noise made for the worst hotel stay of my entire traveling life! We were told that there were no rooms they could relocate us to where there would be no noise............Genuine Expedia guest review
"ZERO southern hospitality"
Stayed for 3 nights last weekend. Arrived early on check in day and our room was not cleaned. We were able to leave our bags and the hotel staff called us when the room was ready. The room condition itself was just acceptable- wallpaper falling off the walls, no dresser to store clothes, and bed that was hard as a rock. Walls were so thin we could hear […] the conversation of our neighbors and vomiting in their bathroom. The worst part of the experience was that the construction the hotel was under was literally right above our heads and the jack hammering started every morning at 7AM. After staying out all night and expecting to be able to sleep in we were sadly mistaken. Called the front desk staff who was not apologetic or accommodating. The manager did call us back but only to say there was nothing that could be done. Expected much more from The Intercontinental and sadly disappointed. Read moreGenuine Expedia guest review
I understand the hotel was in the middle of renovation but the carpet was quite old and dirty....other than that, the room was comfortable and spacious.Genuine Hotels.com guest review
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