Two night stayGenuine Hotels.com guest review
They took my reservation for 2 beds but could not accommodate me so I ended up on a cot for 3 days and blamed it on hotels.com. Personally I think it was a lie just to get me in knowing I would have no choice but to take the single.Genuine Hotels.com guest review
"Price was high for no TV"
Our cable for the TV did not work at all during our stay. The staff member I spoke to said they service was down and a tech was working on it but it was never resolved. The bed and bathroom were clean and comfortable.Genuine Hotels.com guest review
No parking or breakfast. Bed felt terrible. I left early because I couldn't sleep. $200 was too much for this room. No perks and wasn't within walking distance of anything.Genuine Hotels.com guest review
"Make use they give you the bed choice you request."
I requested a room with two beds and they gave me a room with one bed. When I asked to be moved, they said they would have a room available the next morning and that we should get packed up the next morning and leave our bags and they would "blind" move us to a room with two beds. We returned at around 2 pm and they hadn't done a thing and when I checked […] with the front desk they said they didn't have any rooms with two beds available. If they didn't have any rooms available, then they should have not told us to pack up for a blind move. We had to unpack and still didn't have two beds. Not happy with them at all. Read moreGenuine Hotels.com guest review
"InterContinental New Orleans"
One of the nicest hotels I've been to. Service was outstanding also!Genuine Hotels.com guest review
"Not satisfactory this stay"
We arrived on New Years Eve day. We had to wait a while for our luggage we called a second time and the the bellman had been given the wrong room number. The valley and check in staff were as expected. The room was fine. The bed is extremely comfortable. However, at 8am New Years day this awful sound like a jack hammer tearing tile above us. We called […] to report but no response. The noise continued off and on in different places. Once we turned on our hot water, we discovered the problem. It is not construction, it is a terrible noise when the shower hot water is on. The tv had issues and we were wanting to watch bowl games. They said they'd send engineering maintence but we never saw anyone. We later discovered the cable wire loose and not to move the Tv. On check out, they charged us for parking two cars for two nights and we only had one car. The man next to me was charged for parking and he did not have a car.They did correct our bill and his as well. We stayed here in October 2014 with no issues but this trip was not satisfactory Read moreGenuine Hotels.com guest review
I enjoyed my stay, but parking was horrible. I know that construction was being done to the front drive area, but their could have been some signs. If Little Ceasars Pizza can have people holding signs can't the bell hops place one outside.Genuine Hotels.com guest review
Very happy! Great stay! Great service! Friendly staff.Genuine Hotels.com guest review
Great place to stay. Will certainly stay again if in the area.Genuine Hotels.com guest review
"Nice, comfortable room; could use work on noise"
Room was very nice, comfortable bed. It was a bit noisy. When someone above us showered in the morning, there was a loud rattling noise - sounded like the pipes; kind of annoying.Genuine Hotels.com guest review
"Anniversary trip to New Orleans"
Great hotel and staff super comfortable . my wife and I loved it for our 23 anniversary . close to the French quarter . awesome stay.Genuine Hotels.com guest review
"Remodeling in progress; no amenities available"
Usually, we stay at the "wonderful" Loews hotel while visiting Nola. This time we decide to take a risk and stay at Intercontinental based on the more centralized location to all of our planned destinations. In general, the staff were lazy and underwhelming in their willingness to provide customer services. The hotel was being remodeled, so none of […] the "supposed" 4 star amenities were in service. Based on our under whelming experience, and lack of service and value for the room rates, next time we will go with what we know and stay at the esquite Loews New Orleans hotel. Read moreGenuine Expedia guest review
"New Orleans vacation"
Comfortable, convenient, helpful staff, great locationGenuine Expedia guest review
"Wasn't the greatest but wasn't the worst either"
The hotel was nice, it was under construction but not something that made it inconvenient. I was a little disappointed w/ the room & service. The minifridge was set to "cool" at a room temperature so nothing was cold. We didn't get housekeeping service the first day so when I took a shower & realized I didn't have a towel my g/f called downstairs (twice), […] they brought the towels an hour later. Lastly, the A/C stopped getting cold & we asked them to take a look at it, they never did but since we only had 1 day left we didn't bother asking again. The staff, however, was extremely nice & pleasant! The location is great, only about 4 blocks to the French Quarter. Close enough to walk far enough you're not in the middle of the ruckus. Read moreGenuine Hotels.com guest review
Modern, yet still comfortable room at a decent price (comparatively). Great shower, good space, would stay again.Genuine Hotels.com guest review
"Fine hotel and location, construction was a pain"
The service was great, I just wasn't aware of the construction. IT was pretty loud within the hotel rooms, and the pool and gym wasn't open either due to construction.Genuine Hotels.com guest review
"Good location. HORRIBLE Valet Service"
Parking options: Valet service ($40 per day) or $20 parking per day lot next to the hotel (which you don't know about until you watch the valet pull your car into that lot... My husband left his jacket in the backseat and the next morning, it was gone. Emergency egress alarm went off at 8 am (the day after Halloween) and we took the stairs 8 floors […] down to the front of the hotel to ve told it was a "false alarm". Got a phone call from the front desk at 0730 the first morning and were told that maintenance was waiting outside our door to fix our tv---we never called for any issues with the tv. On our final day there, a knock on the door from housekeeping to give us the towels we requested--which again, we never asked for. So much for the do not disturb sign. Read moreGenuine Expedia guest review
I was a bit weary of the hotel after reading the negative reviews. I was very pleasantly surprised. The hotel is gorgeous, the staff was very helpful to check me in quickly and to answer my questions, and my room was gorgeous, brand new everything. The only CON was construction noises in the morning about 8am during the week.Genuine Expedia guest review
"Rough stay and too pricey for service"
The hotel itself is adjacent to the Quarter district, so the location is great. It's got potential to be a great hotel, but was under construction when I was there, which was not advertised on hotels.com - and let me tell you, when drills are going off at 8a after you came back at 3a, you will not be pleased. Additionally, they changed the room numbers […] (literally were renumbering rooms) when we came back one night, which was extremely confusing - and our keys didn't work. After getting new keys, they STILL didn't work, and it took an additional hour for them to sort this out. Infuriating, given that we paid about $250/night. Oh, and the pool and gym were not in order - you could go across the street to the Hilton to use theirs, if you don't mind wandering over in your bathing suit and coming back across the street wet. Not a good experience. Read moreGenuine Hotels.com guest review
The room was beautiful, staff was friendly and helpful. That said, the construction noise was a real annoyance, not how you want to wake up early on a mini-vacation. Also, there was a rogue fire-alarm, not at all sure if that was the hotel's fault though and they changed the room numbers in the middle of our stay, super confusing after a night on Bourbon […] Street. Read moreGenuine Hotels.com guest review
Valet, Sarah, was wonderfully helpful with everything!Genuine Expedia guest review
Stayef new Orleans couple dozen times, cleanest place stay yet, work was going on hotel but nothing complain about except need better pillows! Will stay again!Genuine Expedia guest review
Rooms are very nice and clean. Bed very comfortable. Bar and restaurant are not so great.Genuine Hotels.com guest review
"Short Stay near Super Dome"
My wife and I stayed at the Intercontinental becasue it was close (walking distance) to the French Quarter and the Super Dome. We walked to the French Quarter on Sunday afternoon and then to Super Dome that night to see the Packers-Saints game. Excellent location!Genuine Hotels.com guest review
"Who dat review!"
Room was great. Room service struggled. Out of most things on the menu. Not properly staffed.Genuine Hotels.com guest review
"2 blocks from the quarter"
In the heart of everything. This hotel is in a perfect location and right on the street car line. Clean and a great experience.Genuine Expedia guest review
a little pricey but worth it for how nice the hotel is and proximity to all the sites. Gym is being remodeled but they let you use the one at the hilton across the street. Restaurant also under construction so have a limited menu at the bar. Gumbo is good. Drain clogged in the shower slightly but that was the only issue we had. Could not hear the construction […] at all. Read moreGenuine Hotels.com guest review
"Do not stay at this hotel!"
Do not stay at this hotel until the construction is finished. There was drilling noise all day long during the week days starting at 8AM lasting until the afternoon.Genuine Hotels.com guest review
"Skip this hotel and stay at the others."
We stayed from Wednesday to the following Monday, there was construction noise daily from 8AM on during the week days. I complained to the manager but got only an "I'm sorry you didn't know about the remodel". I couldn't work in the room due to the incessant noise. The hallways had a funny smell, like the use of too much air freshener to cover up a […] foul odor. Read moreGenuine Hotels.com guest review
"Excellent Hotel for a Girls Weekend!"
Our stay at the Intercontinental was fantastic. The staff was extremely friendly and helpful. We went for a girls get away weekend and the room was perfect for two ladies. We also loved the robes and slippers and thought that made for a nice extra touch. The construction going on didn't bother us at all. The location was perfect as we didn't want to […] stay too close to Bourbon but still be within a 10 minute walk to everything. I would stay here again! Read moreGenuine Hotels.com guest review
My stay was great! If I had to complain about one thing it would be the the construction, but I stayed in one of newly renovated rooms and it was worth it. The hotel is beautiful. I stay there againGenuine Hotels.com guest review
"Not that great."
First we get to the hotel after a 8 hour drive and the first thing we find out about is the Valet only parking so that was another 280 dollars we were not expecting. Room service was a joke runny eggs, and completely burnt bacon for 60 dollars I could have eaten a better breakfast at McDonalds.Genuine Expedia guest review
"One of the best hotels I've ever stayed in...."
This hotel is located within a few minutes walking distance to the French Quarter, perhaps a five minute walk at best. The St. Charles trolley runs right in front of it, this trolley is what takes you into the Garden District/Magazine area. I cannot express how professional the staff was, friendly...helpful and just pleasant to be around. The lobby […] is beautiful and my room is by far one of the cleanest, nicest rooms I've ever stayed in. I even had a walk in modern shower that made me feel like I was in a fancy resort. Room for everything, plenty of lighting and outlets. Bed was newer and very plush and comfortable. Even the room service gets five stars! The concierge helped me book several tours, he was great! I liked that it was not near the chaos of Bourbon street, I slept peacefully every night with little to no noise issues. This is place is just a rare gem, will stay here every time I visit New Orleans. Read moreGenuine Expedia guest review
Great experience. Friendly staff. Nicely appointed rooms with extremely comfortable beds. The location was good. Right across the street from one of John Besh's restaurants. Close enough to walk to tourist attractions and great shopping.Genuine Expedia guest review
Good stay. I enjoyed itGenuine Hotels.com guest review
"Great location, very comfortable"
In business district, close to French Quarter, on Streetcar LineGenuine Expedia guest review
Booked the hotel for my kids for One Direction concert. They had a blast. The hotel was nice.Genuine Hotels.com guest review
"Good location for walking to Superdome."
Room was very nice. Stay was nice but would like complimentary coffee in room and more pillows on bed. Also room service food quality not great. Staff was very nice and helpful.Genuine Hotels.com guest review
Wonderful Hotel short walking distance from the French Quarters and other tourist attractions; the staff at the hotel was nice and helpful. The hotel room was really nice did not have the best room view but I did not come to New Orleans for a hotel view. I like that the hotel was away from all the noise that you will find on Canal & French Quarters. […] The St. Charles Trolley stop is right down the streets from the hotel. My only small complaint which I found odd is the hotel room did not have a clock. I will definite stay at the InterContinental again. Read moreGenuine Expedia guest review
"Downtown New Orleans"
Room was very clean friendly staff comfortable bedGenuine Expedia guest review
"Loved the hotel, hated the parking."
Parking fees were not clearly outlined ($40.00 per day) and self parking is not an option or was not offered. Excess time is needed to retrieve our car ( I called 10 minutes as instructed and waited 25 minutes for the car to be retrieved) 2nd time there was no answer when I called, I had to find the guy to get my car. Hotel was very nice but the mini […] fridge was warm inside (not turned on or not set to a cold setting). Very comfortable beds and spacious room. Read moreGenuine Hotels.com guest review
"Will stay again"
Clean & convenient. Short walk to the French Quarter. Area is safe, just be wary of the occasional odd stranger when traveling alone. St Charles streetcar line passes right in front for a nice ride towards the Garden Distict.Genuine Expedia guest review
Very satisfied the location is great and will be coming the next time when I come back to New OrleansGenuine Expedia guest review
Took the wife and kids to a saints game ....Great location in walking distance of most attractions. ....newly renovatedGenuine Expedia guest review
"Great location, updated and comfortable room."
I was initially hesitant about staying in this hotel due to the construction. We were given a renovated room in an upper floor. It was very nice and comfortable! We stayed 5 nights. The main lobby mostly closed off due to renovation so didn't really get to see the rest of the hotel. Overall, loved the updated and comfortable room. There was noise from […] the renovation (banging, drilling) daily but it wasn't a major factor. Read moreGenuine Expedia guest review
"Very comfy hotel"
Great location, very close to the French Quarter but still very quiet. Very comfortable bed and room in general. Ongoing refurbishment in the lobby, but not an issue. The concierges were very helpful and friendly. Big negative point to the lady working at the front desk on July 20th: unfriendly, mumbling, not smiling.Genuine Expedia guest review
"Nice close to the superdome"
I've stayed at the intercontinental before. we booked the rooms because of location and I'd stayed there before. We valet parked. Charge 36 dollars for the night (no problem we're in New Orleans. Sister in law forgets her purse in the car. Has the valet service get it for her 2 minutes have gone by. Gets her purse guess what she left a really big tip […] of 275 (money gone. Hotel "we're not responsible" They're third party". The most disappointing part of the ordeal was that the manager didn't offer anything. I didn't expect to comp a room for them but it would have been nice since they did hire the service to offer them something (not even dinner). So management of the place really took a nose dive. The rooms were recently re- modeled and hadn't been properly aired out you could still smell new carpet. The air conditioning unit couldn't keep up with the humility in the room. The only thing that saved the stay was the concert was great and the hotel employees That worked for the intercontinental were great. Always good service from the people that make the hotel. Wish the management was the same. You gotta remember we're the one's that pay you. Read moreGenuine Expedia guest review
"Great place to stay in the center of everything."
Comfortable clean room and we received great service. I arrived to find that the hotel was under construction- the whole hotel is being remodeled. However, this didn't affect my room or stay I look forward to going back to see the final outcome of the changes.Genuine Expedia guest review
I arrived late in the evening only to find out that they did not have the room I booked after I even called the hotel to confirm I needed two beds not one and smoking not non I was told we r sold out and every hotel around was as well we had to sleep 3. Grown men in one bed and one on the floor I will never be backGenuine Hotels.com guest review
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