I arrived late in the evening only to find out that they did not have the room I booked after I even called the hotel to confirm I needed two beds not one and smoking not non I was told we r sold out and every hotel around was as well we had to sleep 3. Grown men in one bed and one on the floor I will never be backGenuine Hotels.com guest review
"Loved our stay"
I only gave a lower score on cleanliness b/c the floor smelled like vomit. I only smelled it b/c I had dropped somethingunder the bed. Other than that...super!!Genuine Hotels.com guest review
"Great location and that's about it"
We decided to make a detour through New Orleans since neither my wife or I had ever been. We booked the room having stayed in several Intercontinental's in the past, This one was not like others. First off the charged my $50 to park for one night!!! On top of that it took them over 30 minutes to get us our car at 6:30 in the morning not during peak […] hours. The beds are WAY dated to match the rooms. Our toilet was broken and ran all night, beds are squeeky and uncomfortable, a view of a parking garage with bright lights shinning in, and the hotel appears to be under renovation (which it deeply needs). Now I understand construction messes and the inconveniences of a reno but, do not charge over $325 a night and $50 for one of the rooms that is not renovated!! I will never stay here again, the laundry list of issues with our room Read moreGenuine Hotels.com guest review
"central location to all new orleans attractions"
Great hotel if travelling with a small pet. It is well located to all of the must-see New Orleans attractions.Genuine Hotels.com guest review
"Great hotel close to everything."
Once the construction is completed this hotel will have an excellent facility!Genuine Expedia guest review
"New Orleans Nightmare"
We came to New Orleans hoping that it would be as we always heard it was and the City of New Orleans is just as wonderful as we imagined, and the food is the best in the world, we could have become Obese had we stayed much longer, but the stay at the New Orleans Intercontinental Hotel while it was under reconstruction made it dirty, dusty and it did […] not reflect the atmosphere of the City. The employees for the most part were friendly and helpful, except for the reception area employees who did not seem to have any authority or want to take on any responsibility for helping with extending our reservation which Expedia had incorectly booked. Read moreGenuine Expedia guest review
"Nice hotel close to sightseeing places"
We enjoyed our stay. The hotel was very nice, even with the construction. Very convenient to all of the things we wanted to see and do. We would definitely stay again.Genuine Expedia guest review
"Wkend in New Orleans"
I was disappointed that no one told us about the renovation. Also we booked a room with a balcony called King Deluxe. and when we arrived they put us in a room with no balcony. Then they put us in a smoking room with a balcony. The room was awful it smelled and was dirty. They didn't seem to care because they were booked. We booked this 2 months in […] advance and paid for it. Read moreGenuine Expedia guest review
The hotel is under complete renovation, condition that was unknown at the time of booking. We stayed at the 7th floor and the crew was working on the floors above us and drilling. After 2 flights during the night we expected to rest us a bit and then explore the city. Not a chance with the nuisance. Talked to the lady at reception and her answer was: […] i also hear the noise all day long and we are at the 2nd floor. All the rooms are noisy. I could have booked another hotel across the street for the same price and get better service if we were aware of the construction that will last until the end of the year, as far as I know. Read moreGenuine Expedia guest review
Nice hotel. It's currently being renovated but the construction didn't bother us at all.Genuine Hotels.com guest review
"the stay from hell"
No one told us this hotel was undergoing reconstruction...the smells - the noise made for the worst hotel stay of my entire traveling life! We were told that there were no rooms they could relocate us to where there would be no noise............Genuine Expedia guest review
"ZERO southern hospitality"
Stayed for 3 nights last weekend. Arrived early on check in day and our room was not cleaned. We were able to leave our bags and the hotel staff called us when the room was ready. The room condition itself was just acceptable- wallpaper falling off the walls, no dresser to store clothes, and bed that was hard as a rock. Walls were so thin we could hear […] the conversation of our neighbors and vomiting in their bathroom. The worst part of the experience was that the construction the hotel was under was literally right above our heads and the jack hammering started every morning at 7AM. After staying out all night and expecting to be able to sleep in we were sadly mistaken. Called the front desk staff who was not apologetic or accommodating. The manager did call us back but only to say there was nothing that could be done. Expected much more from The Intercontinental and sadly disappointed. Read moreGenuine Expedia guest review
I understand the hotel was in the middle of renovation but the carpet was quite old and dirty....other than that, the room was comfortable and spacious.Genuine Hotels.com guest review
"Hotel is old and in the middle of renovations"
Staff was very nice. Lobby was almost nonexistent due to the construction. The room seemed old and in desperate need of repair and renovation. The bed was old, saggy and uncomfortable. Half of the the electrical outlets did not work, and the outlet in the bathroom was falling off the wall with exposed wires. I was awakened every morning at 8 am by the […] sound of drills and hammering. Bathroom only had 3 bath towels everyday even though we were a family of four. My request for more towels went ignored. I expected much more from this well-branded hotel, especially with the premium prices I was paying during the jazz festival. Read moreGenuine Expedia guest review
The hotel was under construction/very loud (starting at 7:30 am). I feel that should have been warned/given opportunity to switch hotels at their cost or given a large discount. We were unable to sleep in. We got headaches. We were unable to take afternoon naps to relax because of the noise. I had to sleep by the pool at one point because it was the […] only quiet place. Read moreGenuine Expedia guest review
"Nice hotel centrally located to attractions"
Staff went out of the way to help make our stay a wonderful experience.Genuine Expedia guest review
"Great location close to everything"
Although they were doing construction the hotel, room and service were great. We ordered room service and the food was great. Although great they didn't have Tylenol. I had to walk two blocks away it get some.Genuine Expedia guest review
"would like to see it after construction"
My wife and I booked the hotel without knowing that the hotel was under serious construction. Our first morning after a very late night (hey it's NOLA) we awoke to the sounds of a percussive tool against concrete at 8am. The manager was nice enough and comped us free Continental breakfasts for our next two mornings, but it was really disappointing. […] If a hotel has that kind of loud construction work they should consider closing down. Read moreGenuine Hotels.com guest review
"In the heart of New Orleans"
This hotel is so close to everything. We walked to the French Quarter as well as to the WWII museum. The staff answered all my questions and everyone was so friendly. I definitely recommend this hotel.Genuine Expedia guest review
"Expected a lot more"
Frequenting Intercontinental hotels I expected a lot more. They are undergoing renovations. That did not really impinge on sleeping as construction was done during the day and typically started around the time I had to wake up for a conference I was attending. If you are going for vacation it may disrupt your sleep. Upon arrival the front desk person […] was a bit rude. Cut me off when I was asking a question and said he would get to that question later. He did not. Did not go over any amenities of the hotel. Room was clean. Nothing spectacular. The concierge was very friendly and knowledgeable. Had issues printing out my boarding ticket from their printers. No one knew how to help me. Read moreGenuine Expedia guest review
Hotel is under major renovation, making it very noisy. When we were there a huge group of spring breakers came to our floor, we asked for a different room in the evening, but were told the hotel is full. Crazy noise until 4 AM made is call reception who said they would send security but nothing happened. Were woken up by construction work at 8am, and […] went to the front desk to get another hotel, at which point there miraculously was another room. Bad experience overall, would not recommend it. Read moreGenuine Expedia guest review
"Not a bad place to stay"
This is near the French Quarter and about a 10 min walk to Bourbon Street. It is currently under construction and seems to need a face lift. The staff was very friendly and attentive, but the rooms were pretty dirty: there was quite a bit of dust in areas of the room and the bathroom looked like it could use a more efficient cleaning. Overall, not bad […] for a short stay-- affordable, friendly and convenient. Read moreGenuine Expedia guest review
"THE NOISE DUE TO THE REMODLEING WAS VERY DISAPOINT"
MY GRANDSON LIVES THERE, SO WE HAD A GREAT GUIDE. BEING A WORLD WAR II VET MADE THE WAR MEMORIAL MUSEUM GREAT FUN. WE SAW 2 PLANTATIONS AND ENJOYED THE HISTORY OF THOSE DAYS.Genuine Expedia guest review
The beds were terrible, the pillows too soft, and jack hammering every morning at 8:01am!! Expedia should have mentioned the Hotel was under renovation. Never againGenuine Expedia guest review
"Nice hotel but service could have been better"
We knew the hotel was under construction when we booked our stay and decided to book anyway. We were told construction would be from 8 am - 8:30 pm, but the noise started at 7:30 am on Saturday. We were on the 12th floor and were told construction was on the 10th floor but it was still too loud to allow sleeping. We stayed in a renovated room which […] was very nice. Besides construction, the main reason for the low service rating was that I called for an extra bath towel and after waiting 30 minutes called again. We finally got towels delivered only to discover they were floor mats instead of bath towels. Read moreGenuine Hotels.com guest review
well first off i guess they have every 21 yearold staying at this hotel slamming doors and very very loud they where worse then construction going on.at least construction people had respect for others staying at this hotel. the hotel is going to be pretty once contruction is done. beware to make sure they dont have covention of 21 year olds running […] inthere when you plan to go they will keep you up.and i prepaid my 2 rooms that i had booked they refused to give me a receipt they said i had to call expedia who booked it for me.and they put many more charges on my credit card that where not mine i was told reservations people messed that up.but i guess i took my chances.just becareful Read moreGenuine Expedia guest review
"Good CBD Hotel"
Currently they are doing construction, so there was slightly more noise than the expected. However, it was a short walk to both the Warehouse District and the French Quarter. The staff was extremely helpful and friendly and the room was comfortable.Genuine Hotels.com guest review
This hotel is going through a major renovation. The rooms are pretty much worn out. The beds are comfortable but the ambiance is vintage 1975! Lots of construction noise. My suggestion is to stay away until the renovation is completeGenuine Expedia guest review
"Hotel in a great location."
Staff was very courteous and helpful. Valet Parking was too expensive.Genuine Expedia guest review
"This is not a four start hotel"
This hotel lists itself as a four star hotel. It is 2 stars at best. At one pointe they tried to put my wife and I into a smaller room with twin beds. After a bit of yelling, they finally have is the room we booked. Also, at one pointe, we need a taxi. We were told to go a across the street to the Hilton to get a taxi. Poor service. Not a four star […] hotel. Read moreGenuine Hotels.com guest review
"An excellent hotel!"
I arrived on a Monday, and left on a Thursday. I had no problems here at all.Genuine Expedia guest review
i had an great time everyone their was nice food in hotel not so great though remodeling the hotel was a little problem in the morning but other than that i would stay again wen they are done with their construction on the hotel.Genuine Expedia guest review
"Nice Hotel in a great location"
I have to say that everything about this hotel was pretty good. It is definetly in an awesome location, the Bellmen were VERY friendly, full of smiles and extremely helpful. The Front Desk staff on the other hand, could maybe be a bit more welcoming, even something as small as a greeting WITH A SMILE would have been a bit nicer :) I was a bit disappointed […] in the cleanliness of the room. There was built up dust in a vent above the shower. Not sure what that was because there was no switch for the darn thing. There was dustballs throughout the room along the carpet/baseboards. To me if these rooms were cleaned thoroughly after each guest check out, there should be NO reason for these things to be over looked. My only other complaint is this, I had called twice on 2 separate days for a wake up call and on both occasions, they failed to call. Read moreGenuine Expedia guest review
"Better than Expected"
Other than the construction, this hotel is very nice and for me it was a pleasent surprise. A little off the French Quarter but still close enough to walk to most restruants. The Hotel restruant was good but with all of the competition in the area, it could be better. I would stay here again, which I could not say for other hotels in the French Quarter. […] The rooms were clean and well keeped. The staff were friendly and very helpful. Read moreGenuine Hotels.com guest review
"Decent hotel close to French Quarter"
Hotel is in a good location - close to lots of great restaurants and barsGenuine Expedia guest review
"Great hotel w/in walking distance of the Quarter"
I have stayed at this hotel twice while visiting New Orleans, and it's just wonderful--close enough to walk into the French Quarter, but far enough NOT to be overwhelmed by the crowds and the crazy nightlife. It is also within reasonable walking distance of great restaurants NOT in the Quarter, like Victory and Cochon, and Mother's.Genuine Expedia guest review
"Nice Hotel wait until construction is complete."
The lobby and bar area are currently under construction so they both have what I would assume to be temporary locations on the 2nd floor. Since I am a IHG club platinum member we were given a free upgrade which was one of the newly renovated "balcony" rooms on the 12th floor. However the room faced a large office building and there was no furniture […] on the balcony so it didn't get used anyway. The construction was a couple floors below us, it was rather noisy, but unless you are trying to sleep late or hang out in your room in the middle of the day its not that big of a deal. Personally, the beds and pillows were to hard for me, but everyone is different. The prices for the mini bar are absolutely outrageous $4 for a can of pop $6 for a liter bottle of water and they weren't even very cold. But then again when is a mini bar ever a good deal. I wouldn't have a problem staying here again but would wait until construction is done. Read moreGenuine Expedia guest review
"Great hotel central location"
Comfortable, clean room. Very helpful concierge! Great central location on street car line. Only slightly noisy on upper floors due to construction, but on the 6th floor i barely heard anything/could sleep through any residual noise. Only downer is no vent fan in the toilet/shower room.Genuine Expedia guest review
"Expensive and not friendly"
Staff were short with me on several occasions, had to chase down a waitress to get coffee, front desk would not give me a copy of the room bill (go to expedia), Pool was closed for winter (temperature was +15C). Could not get the company room rate because I booked online. 1 bowl of cereal from the Buffet = $26. My advice:stay anywhere else.Genuine Expedia guest review
"Food and stay"
Room was nice everyone working in and for the Hotel were great. The restaurant food was fantasticGenuine Expedia guest review
"Great Location....Friendly Staff.....BUT"
Loved the location, room services was to die for and the staff was fantastic.....However there is construction going on....8am wake up to jackhammers...NOT COOL!! Also, be sure to put your do not disturb on your door....Room Service starts at 8:30...learned that just after the jackhammers started....Overall I liked the place...need to go back after […] all the construction is done...which is June/July if I remember correctly... Read moreGenuine Hotels.com guest review
"Rude front desk"
The hotel is quite outdated looking, but it is currently undergoing a massive renovation, which should help. However, my issue was with the front desk. When I tried for more than 5 minutes to reach room service at 6:30 a.m. and no one was picking up, I asked the front desk if there was some sort of issue. The rude response I received was that the whole […] hotel was properly calling room service. When I asked if I should just continue to let the phone ring, I was told, "well, I guess if you want to." No apologies for the wait or inconvenience and a snide retort back. Really? Not what I expected for a hotel of this level, and when I travel to NOLA again next month, I will definitely be staying elsewhere. Really disappointing. Read moreGenuine Hotels.com guest review
"first time to New Orleans"
The hotel was nice , but they are going through remodeling and it can be noisy at times.Genuine Expedia guest review
"Lovely hotel with atmosphere."
Had read some reviews regarding noise. Found that the noise was minimal & within specified hours. The room was spacious with character--not like many sterile cookie-cutter rooms. The beds were very comfortable. We stayed 2 nights after a cruise. The only complaint was there was no maid service the 2nd day. The concierge was very helpful & pleasant. […] Would love to return after all the construction & updates are done. Read moreGenuine Expedia guest review
"Party In New Orleans"
Investigated reviews before booking. Yes Hotel under construction never heard the noise. Stayed on 7th Floor. Yes the front entrance closed. Had to access through side no biggie. Yes had to take elevator to 2nd floor to acess front desk no biggie. Room was clean and very comfortable icluding bed.Genuine Expedia guest review
"It was ok but not worth the money"
There was some construction in front of the hotel and when I checked in their system was down....there was an unhappy woman to the right of me and a couple arguing with the front desk clerk. My room was fine except for the male toenails at the foot of my bed on the floor, that didn't get vacuumed either of the 2 nights I was there. The work out room […] is huge, but the machines need an update, it just felt really old. Room service was fine although the woman was entirely too personal with me....overall, ok, but not worth the price I paid. Read moreGenuine Hotels.com guest review
"Pleasing first time hotel experience in NOLA"
Despite many reports of noise due to the current renovation, we had a restful stay with a room on the 5th floor (slept well for 4 nights). Accommodations were fairly comfortable and the bed and pillows were nice but we had to follow up on toilet paper, tissue paper, and disposable slippers. Dust on TV stand was cleaned the day after we wrote "wipe me" […] on it. Iron and ironing board, coffee maker, and a safe were all available and although we did not use them, they were a nice touch. The staff (parking and cleaning) were mainly pleasant, always greeted us and offered help when asked. However, the Front Desk seemed flustered when handling a crowd such as there when we arrived (either some were new and not yet efficient, or maybe some were pros but were annoyed-looking). George (concierge) was very helpful and provided tips and directions. We had breakfast at the Veranda: the food and waiting staff were adequate and average. Overall, I hope the physical improvements (i.e., renovations) would also have staff improvements. I would stay here again, if that were the case. Read moreGenuine Expedia guest review
"Even under restoration, it's good"
The location is perfect if you're doing anything downtown. It's still good if you're doing the tourist thing. Even though I'm not statused, they gave me concierge lounge access for my IHG membership. It's a great lounge. The room is very good. The beds excellent. I was a happy camper.Genuine Expedia guest review
"I'm sure it will improve after construction"
Extremely disappointing for an Intercontinental Hotel. Ignoring the mess and noise from the renovations, the room was not 4-star quality. The bed was missing a sheet; the thermostat didn't work right and engineering had to be called. Found a bug in my ice from the ice machine. Room service never delivered food despite a reminder call from me an hour […] later (I cancelled the food after 2 hours). There is no working fan in the bathroom so the humidity condensed on the inside of the window, pooled on the window ledge, then ran down the wall where it was separating the wallpaper (and this room was on a recently renovated floor). The valet clearly cannot drive a manual transmission because when I entered my car the smell of burning clutch was overpowering. This hotel is not ready for prime time. Read moreGenuine Expedia guest review
"Looked like they fired the cleaning staff."
Worst hotel of the year contender.dirty and understaffed.Genuine Expedia guest review
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