"Good but with serious service failure"
First off, fantastic location close to everything in the city and very convenient public transport, they are fixing the trolley line for super bowel but once that's done it passes right in front of the hotel. We got upgraded when we complained that the window of our original room was facing directly at the balcony of the room next to ours, but here's […] where the problem occured. They never changed the fact that we switched rooms in their hotel system, so the wifi didn't work and no one cleaned our room the next day, obviously the key didn't work, no one walked into our room but it totally could have happened. I was very surprised that this happened since I was under the impression that the Intercontinental was a pretty upscale hotel. Here are some other minor issues: - Person that checked us in was kind of snotty, but later it was him that helped us get another room and he was nicer than before - Shower pressure was horrible, and if you're over 5'11" you had to bend your knees becusae the shower was pretty low - Doors are very loud when they close Over all we had a very plesant stay, everyone from bell boys to concierge was extrememly friendly and helpful, but just the fact they forgot to change our room in their system was a hassel and frankly should not have happened, would stay here again. Read moreGenuine Hotels.com guest review
"Clean, nice, great central location."
Had no non-smoking rooms for the first night so we had to suffer through that but they moved us the next day. Location was perfect. Furnishings a little dated but who wants to hang out in their room and look at the furniture?Genuine Expedia guest review
"Good location but in need of a little TLC"
The carpeting in the room was soiled, in need of a good shampoo. The beds and pillows are in need of upgrade. It was very difficult to maintain a comfortable temperature in the room. It was either very hot or freezing cold.Genuine Expedia guest review
"Not what I would have expected..."
I was disappointed in the cleanliness of the room (could not walk without shoes and the carpet was so dirty). I do not feel the hotel staff did anything "above and beyond" to make me want to stay here again. I brought my pet with me to the hotel- paid the $150 nonrefundable fee - and did not get even a dog biscuit in return! I have traveled with my […] dog to numerous hotels around the country and have received MUCH better service (inc beds, bowls, treats, food, etc). Additionally, the hotel is loud which hindered my sleep and my dog's state of mind. This should be listed as a 3 star hotel.... Read moreGenuine Hotels.com guest review
Reserved 2 rooms for our New Orleans stay for one evening after our cruise ended. Very thankful that we were allowed to check in early. Rooms were nicely furnished. The majority of us did not like the mattress topper. Was wondering if it was used to help extend life of mattresses. Parking was expensive but you do have in and out privileges which was […] a plus for us. Read moreGenuine Hotels.com guest review
Stayed here for New Years, was reasonably priced, short distance from bourbon, nice hotel, big tvsGenuine Hotels.com guest review
"Great place to stay"
hotel service was excellent staff went beyond there job to make us comfortable and were very friendly.Genuine Expedia guest review
"Rooms not ready at check in."
Room not ready at check in time. Had to sit in lobby with other customers waiting on rooms to be cleaned. Very annoying.Genuine Expedia guest review
Love the hotel... Close to everything..The staff was very friendly & accommodating . The room was on the 8th floor & very quite . Enjoyed our stay & would definitely stay again...Genuine Expedia guest review
"hotel was great/ expect to pay for parking :)"
the hotel was awesome/ parking bit pricy ::)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))Genuine Expedia guest review
Everyone was extremely helpful. Especially with directions around the city.Genuine Expedia guest review
"Great location, staff, and place to stay!!"
The hotel is in the perfect location on St. Charles and was easy to get to via taxi from the airport. It is only about a 5 minute walk to Canal St. and a few more blocks from the French Quarter. The staff were all very friendly and always made us feel special from the check in to check out. I forgot my toothbrush and they rushed a dental kit right up […] which included a toothbrush, toothpaste, and floss. The hotel was very clean and beautifully decorated for the holidays. Overall we really enjoyed our stay and would come back here again the next time we are in town. The only two downsides were the pillows (made with feather down so I had to use two at a time) and the elevators (there are four, but sometimes we had a bit of a wait to get one down to the lobby and since we were on the 12th floor, we didn't want to take the stairs). I would also like to recommend Luke's which is right across the street. Great food! Read moreGenuine Expedia guest review
"Inter Continental is there for you."
The hotel and staff were very pleasant. . We had a minor medical problem and they tried to be helpful. The log on process for the internet connection was a little difficult for our second and third devices.Genuine Expedia guest review
"Great downtown hotel a few blocks from the Quarter"
Clean spacious room. Free Internet. A bit noisy as the walls are thin. Security promptly took care of one noise problem. Very, very nice hotel.Genuine Expedia guest review
There was just a minor glitch about the complimentary breakfast which we upgraded to a buffet. We had to have the manager fix it so that we'll just pay the difference. Anyway, for the trouble, they just rescinded the entire bill for it.Genuine Expedia guest review
The first room we were assigned had experienced a water leak causing the carpet outside the bathroom to be saturated. The bathroom floor was also very wet. Initially we were told by the receptionist at the front desk that she had no other rooms for us to be reassigned & that the hotel was at 100% occupency. She said nothing could be done but she would […] send someone from maintanence to check on the situation. After 15 minutes we recalled to check if someone was coming to our room. We suggested they bring a wet vacuum. A staff member arrived with no supplies but agreed that our room should be changed. He went back to the lobby to speak with the reception staff & returned with a new room assignment & the new key. We were very grateful for his assistance. Read moreGenuine Hotels.com guest review
"loved it! would stay again"
Staff was so friendly! We had been driving all night long and walked in being greeted by Alexis at the registration desk. Very friendly and warm smile. She helped coordinate our stay, and acknowledged that she would be working during the duration of our stay if we needed anything. Also our parking attendant (Ted Turner look alike) was so helpful in […] giving us the 'hotspots' to go eating. We enjoyed the stay and the atmosphere. Oh yes, we did eat breakfast buffet! (Only thing I missed was french toast/pancakes, not sure if I could have ordered them off menu; didn't look) Olga did great in serving us. Overrall -awesome Read moreGenuine Hotels.com guest review
"Excellent for business or pleasure"
This is an excellent hotel whether you are in New Orleans for business or pleasure. In minutes, you can walk to the French Quarter, Riverfront, and the Casino. There also must be 50 restaurants within 1 mile of the hotel. The room itself was quite nice and the maid staff cleaned in a timely fashion everyday. The fitness room and pool are easy to access. […] You really don't need a car here as most everything is within a short distance. You can also use the streetcar or hop in a cab (several waiting out front) if needed. Restaurant wise, I would recommend Luke (directly across the street) for upscale or Serio's (2 blocks toward Canal St.) for po boys. Hotel is only about a 15 minute cab ride from the airport. Read moreGenuine Expedia guest review
"Great hotel for tourists"
Great location, great staff, clean and good size rooms, very recommendableGenuine Expedia guest review
"OK, not great."
This hotel did not meet the standards I would have expected from an InterContinental hotel however, the only exceptional point was the quality of assistance provided by the staff. On the very first night, the shower flooded the bathroom, fortunately we were moved to another room but kind of a hassle to pack your bags up at 10 pm. The bathroom is poorly […] designed and the placement of the faucet leads to water being all over the countertop constantly. Only 1 washcloth was provided per person and the supply of toiletries was not replenished (cutip, cotton, etc.). The fridge was not working. Although I paid for incidentals when checking out , I noticed that they had posted $10 for a bottle of Evian and $50 on my card as a backup for any beverages that might have been consumed. The location is convenient, the bed comfortable and the crisp triple sheets are awesome. I have stayed at much nicer hotels Read moreGenuine Expedia guest review
"Great family hotel"
I was vey pleased with this hotel. Staff was friendly, helpful, and smiling. I booked two rooms and both were well kept and clean. Most importantly, my teenagers were also very pleased. I did have to warn them not to eat the $3.50 candy bars out of the stocked refrigerator. We spent the day sightseeing and took in a ghost tour that night, all before […] checking into the hotel. We didn't arrive to check in to our rooms until 10:30pm. I had read other reviews of the hotel and was aware of the $32 parking. Having known this ahead of time was helpful with no surprises. I knew I was going to pay it and it was worth it to me not to have to try some other parking arrangement that late at night with the kids. It was easy. We just drove up to the front door, had a very speedy visit at the reservation desk, and was in our rooms in less than 10 minutes. Lovely!! Read moreGenuine Expedia guest review
"great hotel just a short walk from bourbon st"
I would likely stay here again on my next trip to New Orleans. It is at a great location which is only a short walk from Bourbon St and the French Quarter. The staff was very courteous and helpful and my bed was as comfortable as the one I have at home.Genuine Expedia guest review
"Great Sunday Buffet"
Great Sunday brunch and easy walk to the French Quarter.Genuine Expedia guest review
"Not so hot for a family with small children"
The front desk personnel were extremely accomodating. Check in was super easy as was the check out process. Hot water was scarce on the second day of stay and showered in cold water. I felt is was not a family friendly hotel overall with babies. It is super close to all family type attractions in the New Orleans area. The ground entrance level does […] not offer an alternative for strollers only stairs and an escalator. This was the only option for the many times we were in and out of our hotel. Definitely use the valet parking option. Read moreGenuine Expedia guest review
We had a fabulous time celebrating our 20th anniversary . The hotel was great because they allow dogs. Our chihuahua Ioved the hotel too .Genuine Hotels.com guest review
"voice from next room"
I heard the voice from next room which snnoied me.Genuine Hotels.com guest review
"Very Good Value"
Given the location, just outside the Quarter, the value was very good. The hotel seemed well appointed, everything was clean and comfortable and the price was right. A few minor complaints: room service operator did not listen well and the delivery was woefully incomplete (quickly rectified); parking rates are unnecessarily high; internet charges vary […] with speed (with a slow, free option) and the walls were a little thin (could hear loud neighbor on first night). Generally though, very satisfied and would stay there again. Read moreGenuine Hotels.com guest review
"Would Recommend for business travel and vacations"
I stayed for 1 night on business and was overall very happy with the hotel. I ended up here as part of the Expedia "Unpublished Rate" Hotel and saved a good deal of money that way. When I arrived, I was pleased with the hotel and room. I was able to walk to the bank, night life, restaurants, etc.. It seems like a great location. I lucked out with parking […] because the staff kindly told me that I could park in metered parking and just pay enough to get me to 6:00pm and as long as I moved before 8:00am I wouldn't have to pay. Since I arrived at 5:00 it only took about 2 bucks to feed the meter vs paying 30 plus dollars to park in the hotel parking or 25 to park next door. This was superb service in my eyes and I appreciate that the hotel clerk chose to give me advice to help me save money in parking. The only minor thing I did not like in the hotel was the shower. I am 6'1" and the shower head was probably a few inches lower than my head which meant I had to kneel down a little to wash my hair. Not a huge deal but a minor annoyance. Overall though, I enjoyed my stay and would stay there again. Read moreGenuine Expedia guest review
"It's a fine place to stay that's close."
Alot of negative reviews about this hotel recently made me weary of staying with them. Hotel was as clean as I would have expected it to be. Front desk staff was not rude, nor overly friendly. I wanted to check in and not make friends with them so it did not really matter to me. Room was on the 12th floor and was mostly clean. Flat screen tv had trouble […] finding satellite signal but I think it was because of heavy cloud cover outside. All in all the hotel was fine. Had a small issue upon check out but the front desk man resolved it for me so no worries Read moreGenuine Expedia guest review
Overall very good experience. Bathrooms need remodeling, no HD TV, bar near main lobby closed at 11pm. Not good after a great Sunday night football Saints win.Genuine Expedia guest review
"Safe, sleeps well and great service"
I requested a late check out and was given my request without hesitation. Also, service was better than I expected and my expectations were high as I had stayed there before.Genuine Hotels.com guest review
"Locations a Gem!"
We loved the hotel location! A short stroll to the Quarter and a short walk to the Superdome. Can't say that the hotel staff was overly friendly, they answered your questions but you weren't getting much more from them. However, I am much more interested in the cleanliness of the hotel that the friendliness I suppose. I would recommend that they upgrade […] their pillows, worst pillows that I have ever had in a hotel. Read moreGenuine Expedia guest review
The place was nice but service was not.Genuine Hotels.com guest review
"Clean, excellent service, nice place"
I had never stayed at this hotel and was skeptical because I got such a good price. I was not disappointed. Other than a couple of clowns coming in at 4:00 am and waking us up the experience at this hotel was great. Staff is friendly and attended to our every need. I would definately book a few nights at this hotel.Genuine Expedia guest review
"Nice price for 4-star"
Just stayed one night .Front desk was great ,near most of the fun stuff of NO.I`m from Baton Rouge and know NO.LA well .....Great price for 4 star hotel . Parked in lot next to the hotel for 24 HR. @ $25.00. ( private lot).Genuine Expedia guest review
We only stayed in this hotel for 1 night but the rooms were fantastic and the hotel was in a pretty good location but not the best. For my brief stay I really can not find any reason to complain about this hotel. Would definitely stay here again and the rooms were also a great price for the value.Genuine Hotels.com guest review
"CLOSE TO EVERYTHING"
Good but the AC did not work well the first night. so they moved us to another room.Genuine Hotels.com guest review
"Nice hotel; good location."
Good, central New Orleans location. Great A/C. The free wifi was practically useless in that we had to stand in the entrance area of the room just to get patchy reception. Rickety desk chair was on the verge of breaking. The maid forgot to clean the coffee maker one morning.Genuine Expedia guest review
"Club Rooms are the way to go"
Our first night was bad, awful bed, poor climate and odor control in the rooms, very thin walls -- overall, just yuck. Turned out we were in an old, not yet updated room. We were treated very well when we voiced our concerns and were upgraded to a club room. There is one floor (the Club level) which made all the difference. The beds are new and much […] more comfortable, the rooms have slightly upgraded spaces and finishes but the best part was free soda/waters, free business center access and occasional snacks. The club level bonuses (out side of the room) made it a much more convenient and pleasant stay. Read moreGenuine Hotels.com guest review
"Great hotel to stay at!"
The front desk was incredibly friendly and helpful. Check in was a breeze. The cleanliness of the room and the work out room were also fabulous. I found every employee to be quite helpful, friendly and courteous. The pool however could use a face lift. It looks a little "dated"Genuine Expedia guest review
""Great family or couples getaway. ""
Chech-in was easy, and fast. We enjoyed our stay and would return to the hotel again.Genuine Expedia guest review
The hotels staff was excellent except for the front desk staff. They were arrogant and one time when I wanted to speak to some one at the front desk I had to call multiple times before someone picked up. The housekeeping staff and the greeters at the front entrance were great.Genuine Expedia guest review
Hotel very convenient for visiting NO, French quarters. Rooms were nice.Genuine Hotels.com guest review
"Not a good night's sleep"
The black out curtains do not close. The flood lights from the garage kept us up all night. Parking is steep at $35/night.Genuine Hotels.com guest review
"exceptional staff and service!!!!"
Very comfortable and the staff was ever so accomodating. One negative, the cold water in the bathroom was warm the entire 5 days. We needed to constantly have ice to get a drink of water.Genuine Expedia guest review
"Great for work or pleasure"
The hotel staff was wonderfully knowledgeable and always ready to help with sightseeing or restaurant ideas. The room was clean but i was disappointed in the bare spots of wallpaper squares in the bathroom from some sort of prior repair.Genuine Expedia guest review
"My Bourbon Street adventure started here"
I really liked this hotel and plan to use it again not time in town. I went to let off steam and enjoy New Orleans and Bourbon St., as well as other spots. Inside the hotel: Staff is very good, housekeeping good, rooms are nice and ample, well decorated and internet service is nice. The location is good too, 3 blocks from canal st and 4 blocks from […] bourbon st, a very easy walk, Harrah's casino is 6 blocks away, also an easy walk. The St Charles trolley runs right in front of the hotel and can get you to most places of interest. I would without hesitation recommend this hotel. Read moreGenuine Hotels.com guest review
"Not a far walk from most places"
The room and staff were very nice. They even upgraded my room from a double to a single for no charge, the rates were reasonable. I would surely stay here again!Genuine Hotels.com guest review
Overall the hotel was in average condition. The service was decent. The only complaint is waking up to our upstairs neighbors doing there thing at 5 am in the morning. The walls are paper thin and you can hear everything. Luckily our kids were out from all the walking the day before. The location is convenient to all the action. New Orleans seems like […] a great place to have fun for singles or couples but not so much for families. Read moreGenuine Hotels.com guest review
"Geat for everyone"
Great hotel, great location. Parking outrageous but it's New Orleans, what do you expect.Genuine Expedia guest review
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