Excellent.Genuine Hotels.com guest review
Recommended hotelGenuine Hotels.com guest review
"Reasonable, but not fantastic"
I was in Amsterdam on a business trip and was very happy with the location. It's close to the museums so if you have a chance to look around even if you're on a business trip it's very very convenient. There are plenty of good restaurants nearby and it was right next to the tram stop, an easy ride to Central Station. The room was clean but a little […] on the shabby side. The carpet looked worn. It was very dark, no overhead lights and I did not care for the pillows. The room was small. When I opened the bathroom door there was about an inch of clearance between the bed and the door. On the plus side the bathroom was sparkling clean and the towels were nice. For the price and location it's a good value. Read moreGenuine Hotels.com guest review
"I like it"
V nice hotelGenuine Hotels.com guest review
Recommended hotelGenuine Hotels.com guest review
Got to hotel about 11 & check in time was 3. Our room wasn't ready, but the staff let us drop our bags while we had lunch & a walk around town. Staff was friendly, provided a map and offered several suggestions of what we should see. Location was great. Right out the doors was the Lovers canal tour, the bus stop & tram stop. Great shopping, parks […] & museum area near by. Hotel condition- looks like they were in the process of repairing or replacing carpets & had tape over seams & on stairs. But beautiful lobby. Rooms were nice. Larger than most European rooms I've been in. Clean, comfy. For the value, I felt I slightly overpaid, but not by much. I would stay here again if the price was right. I'm sure there are other hotels just as nice or better. Read moreGenuine Hotels.com guest review
"4 days in Amsterdam"
Excellent hotel in great location at great price. No negativesGenuine Hotels.com guest review
Great location, staff, and views!!Genuine Expedia guest review
"Great Hotel - Leidseplein area"
I've stayed at the American Hotel for the past (9) nine years. The staff is very friendly, always remembering our party and calling us by name. Rooms are nice and clean. I like to stay on the side facing front with a balcony facing the fountain.Genuine Expedia guest review
"Beware of room bait-and-switch!"
My low rating for this hotel reflects one simple fact: I booked a room for two adults, with a queen size bed (or two twin beds) and, instead, I got a full sized bed in a tiny room that couldn't have fit the bed(s) I booked without tearing out walls. I booked a room for two adults *specifically* to avoid a tiny room and miniscule bed. The clerk clearly […] knew that, because they asked if it was just me ... I assumed the question related to breakfast head count. I answered honestly: one. But as I learned later, they used the information to downgrade me without telling me. NOT COOL!!!!!!!! Total bait-and-switch. Too bad, also, because the hotel's location was *primo* and the staff was very friendly. But the wrong class of room is the wrong class of room... and that's just wrong. Read moreGenuine Hotels.com guest review
"Great location and historic building"
Right In the heart of Leidseplein Area, close to Rjiksmuseum, Van Gogh's museum, Vondelpark areas. My preferred hotel of choice - stayed here 9 out of 13 times in the DAM.Genuine Hotels.com guest review
Great location. Over 100 years old and looks it! Carpeting and wall paper made you feel dirty. Carpet was ripped, frayed and stained. I would pay more to stay somewhere I felt more comfortableGenuine Hotels.com guest review
"location, location, but not much else"
Great location, historic art deco facade and public spaces. The hotel has seen much better days. The Wi-Fi was an on and off thing. The staff was mostly pleasant but often gave incorrect answers to our questions. The breakfast was poor.Genuine Hotels.com guest review
"Excellent hotel - very clean with a friendly staff"
Location was central to visiting museums and navigating within the city. Our room was beautiful, clean, and we got a great nights sleep! The hotel staff was friendly and took care of our luggage while we were sightseeing.Genuine Expedia guest review
We arrived at 7AM and were jet lagged. We knew check in was at 3PM. Zakir at the front desk realized we were extremely tired, so, he gave us the use of another room for us to be able to get some rest, at no extra charge, until our room was ready. Now, that's what I call service and taking care of your guests!Genuine Expedia guest review
Close to the museums, also our canal tour boat, Anne Frank House, and Rembrandt House. Room small but very well-appointed. Walked it all.Genuine Expedia guest review
The rooms are too small but clean. Perfect locationsGenuine Hotels.com guest review
"Great place to stay"
There is road construction in front of the hotel right now, but even with that the location is excellent. Easy to walk to the museums, shops, and restaurants. Had a great time.Genuine Hotels.com guest review
We initially had some problems. We had an early flight so arrived before our room was ready. Luckily, we had our hotels.com paperwork because they only had the room registered for one occupant. We were told that a lovely, canal view room with king sized bed would be ready in a couple of hours but when we returned we were put in a small, cramped room […] overlooking the street. I objected on the grounds of our earlier conversation with the hotel staff and after a few grunts and groans we were placed in the original room we were promised. Some of the staff were helpful and others were not. When it came time to leave, we had been told a TAXI had been reserved for us at 6:45 A.M., instead we were placed in a van which cost 49 euros instead of the cheaper taxi rate. We were in no position to argue so we took the van. Additionally, the service in the adjoining American Cafe was awful. Everyone was rude, and unfriendly. Not so, to the local customers. Read moreGenuine Hotels.com guest review
"Excellent location, easy access to everything"
We took the bus from Schipol airport to the Hotel, and the bus station was right at the front of the Hotel. We had easy access to the Tram station, walking distance to the grocery store (Albert Heijn), numerous restaurants, canal cruise! We could easily take a break in the afternoon, rest up, and go in the other direction of town in the evening. We […] visited almost everything including Flower Market, Albert Cuyp Market, Rijksmuseum, Van Gogh museum, Royal Palace museum, Van Loon Museum, Anne Frank House. The office for museum pass was right next door, and they provided us with all the information we needed. Read moreGenuine Expedia guest review
Response by Amsterdam American Hotel - Hampshire Eden Dear Guest, thank you for your visit and your review. It seems that you have well summed up the charm and convenience of our location. We hope to see you again. With best regards,
"Historical Hotel loosing its charm"
I had high hope of our stay when I booked. American Hotel is historical hotel with 4- star rating and centrally located - near a casino, two major lines of trams, museums, and hundreds of restaurants and shops. It did not meet my expectation, far from it. 1. The hotel was not well maintained. I can see peeled-off wall papers, chips on the wall, and […] dirty carpets. 2. Rooms were noisy due to thin walls. 3. The room somewhat smelly, and there were stains on our pillow cases. 4. The free internet was very spotty and the free computers were not all working. Good things to say: 1. Accommodating counter staff, 2. Great restaurant on-site (American Cafe), 3. Gorgeous lobby and fountains. 4. Location, location, location. Overall, I can only give this hotel 2-stars. It was overrated. Read moreGenuine Hotels.com guest review
Response by Amsterdam American Hotel - Hampshire Eden Dear Guest, thank you for your stay and review. Besides all the restauration works so far, further renovations are scheduled especially in the rooms. We hope that you will visit us again next year to convince yourself. Best regards,
"Excellent hotel, close to the centre, transportati"
Good hotel for a weekend break. Centrally located, nice surroundings and comfortable room.Genuine Expedia guest review
Response by Amsterdam American Hotel - Hampshire Eden Dear Guest, thank you for your stay and your posting. We hope to see you again. Best regards,
"A comfortable, convenient place to stay."
The hotel was fine and served our purpose. It was well located, close to transportation, and walking distance to many sights of Amsterdam. The room was adequate.Genuine Hotels.com guest review
Response by Amsterdam American Hotel - Hampshire Eden Dear Guest, thank you for your visit and your review. We are pleased to hear that your expecations were met. Of course it is our goal to exceed them upon your next visit. Best regards,
I was disappointed with the room I first got on the 6th floor. The bed had very visible stains and a cardboard sticking out. I have stayed in this hotel before and am well aware of their renovated rooms which they seemed to have an issue in allocating me one, even after booking 4 rooms for 5 nights. Most of the staff were great other than 1 reception […] lady who had an attitude communicating to me. The location of the hotel is great and one can take a bus to and from the airport right outside for only 4 Euros one way. I would stay here again and would recommend it. Read moreGenuine Hotels.com guest review
Response by Amsterdam American Hotel - Hampshire Eden Dear Guest, thank you for your stay and your review. The less contemporary rooms are also scheduled for renovation. We shall carefully monitor our staff's attitude. With best regards,
This hotel is in a great location! The only negatives were the fact that the rooms were very dark and poorly lit and the wifi was very slow. The lamps that were in the room were very dim.Genuine Expedia guest review
This is a fabulous location to visit all the major museums. Walking distance to all of them and very enjoyable surroundings. Full of canal-side restaurants and leisurely walks are extremely interesting. The hotel rooms are a little small, but that is par for the course in Europe. The beds are a little soft, but they do offer bed boards if you want […] them. Read moreGenuine Hotels.com guest review
Response by Amsterdam American Hotel - Hampshire Eden Dear Guest, Thank you for your review and your stay. We are happy to hear to you had a pleasant and convenient stay. We hope to welcome you again. Best regards,
"Lovely hotel; perfect location"
We loved our stay here. We got the canal views we requested; the friendly, helpful staff even gave us a complimentary bottle of Champagne to celebrate our anniversary! They guided us to great bike rentals, the dirt-cheap bus right up to the street to Schipol Airport, and more. You can't beat the Leidesplein for a central location. The rooms were spotless, […] the internet speedy, the towels huge and soft. Highly recommended! Read moreGenuine Hotels.com guest review
Response by Amsterdam American Hotel - Hampshire Eden Dear Guest, Thank you for your visit, review and recommendation. We hope to see you again in the nearby future. Best regards,
"Would most definitely stay again!"
Rooms were large and clean; super friendly staff; walk to sights and tram stop across the street.Genuine Hotels.com guest review
Response by Amsterdam American Hotel - Hampshire Eden Dear Guest, Thank you for your stay and your review posting. We look forward to your next stay. Best regards,
"Good location but showing its age"
Located in great location near museums, cafes, etc, but the carpeting is worn, paint peeling, showers have very low pressure, etc.Genuine Expedia guest review
"Historic hotel with great vibe & perfect location"
This hotel is perfectly situated for seeing Amsterdam. The staff was friendly and let us check in a little early. Great bar downstairs with an incredible history of patrons.Genuine Expedia guest review
Disorganized Front desk staff-they gave priority to locals and kept us waiting for service and information. Perhaps it was that they did not organize cues for guests waiting for service.Genuine Hotels.com guest review
Response by Amsterdam American Hotel - Hampshire Eden Dear Guest, thank you for your visit and your review. Our apologies for the apparent disorganisation. Surely not because of priority reasons but inexperience reasons. We shall closely monitor this in the future. Best regards,
"Amsterdam Great Location Hotel"
Hotel location was excellent, close to main museums, shops and restaurants. The staff was very friendly and accommodating, we got our room before check in time. Only complaint is that the air conditioning shuts off at midnight and the only bed cover was a duvet covered very heavy comforter, not a sheet, making it hot and uncomfortable. Breakfast was […] not included and was very expensive for a simple, continental breakfast. Overall, we would recommend this hotel. Read moreGenuine Expedia guest review
"Excellent place for all [incl kids]"
There for business in Rotterdam for a few nights. Great hotel in the perfect geographic location. Not on top of the RLD... thankfullyGenuine Expedia guest review
"Never go there !!!!!!!!"
I'm visiting Amsterdam every 10 days, this time I came with my wife and we chose a hotel in the shopping area. But this place was a big mistake. This is not a hotel, this is a hostel, we ordered a junior suite; but what you see in their pictures has nothing to do with reality. The room was dark, stinky, no promised balcony. We went to the reception […] and upgraded the room for 50€ extra. Finally we got the "best" suite. And again nothing lived up to the expectation: broken taps, darkness,stinky smell. Definitely there are much better hotels in Amsterdam. Read moreGenuine Hotels.com guest review
Perfect room, had A/C which is rare in Europe but it was unseasonably warm during our stay. Large bed, balcony, nice restaurant/bar out in front, great neighborhoodGenuine Hotels.com guest review
"Nice Hotel close to museums."
Nice looking hotel, but they are remodeling parts of the hotel, which prevented any views. In the canal area and easy access to trams.Genuine Expedia guest review
Room was large and comfortable by Amsterdam standards. The airconditioning worked flawlessly. The staff were extremely friendly and very helpful. Bed was very comfortable.Genuine Expedia guest review
"Great location -- centrally located in Amsterdam"
I stayed for 3 nights -- the staff was very friendly and helpful. Like most of Europe, the single room was small which was just fine - the room was very clean, comfortable; and best of all, had a lovely patio that overlooked the fountain...a great place to spend a little time each evening.Genuine Expedia guest review
Very enjoyable stay at this hotel. Would definitely stay here again and recommend to friends.Genuine Hotels.com guest review
Our room had construction workers by the window all day long, no privacy! Had to close the drapes, very uncomfortable! After waiting at the lobby for 40 minutes still got a bad room!Genuine Expedia guest review
"Amsterdam American Hotel"
Great location, great hotel.Genuine Hotels.com guest review
"Nice hotel in a good neighborhood"
I had a very pleasant stay at the American Amsterdam hotel in the summer of 2013. The hotel was very clean and comfortable, and the staff were helpful. The hotel is located in a nice neighborhood with several restaurants and and H&M store. There is also a place to embark on a canal tour a few feet away from the hotel entrance. To get to the hotel from […] Central Station, you can take a taxi for about 13euro or a tram for less than 3euro. The only downside for me was that my plane arrived to Amsterdam at 6am, but hotel check-in is not until 3pm. However the staff were very nice as asked housekeeping to prepare my room as soon as the other guests checked out, so I was able to check in my 1pm. I definitely recommend the American Amsterdam hotel. Read moreGenuine Expedia guest review
This was my second visit to Amsterdam and second stay in the Leidseplein area. All the front desk receptionists and concierge were fabulous in welcoming me and assisting me during my stay at this hotel. Also, a special thanks to Carlos at the hotel restaurant for providing great customer service and just being very friendly to customers.Genuine Hotels.com guest review
"Wonderful place to stay"
Beautiful hotel, great location, great staff, good breakfast, loved the american barGenuine Expedia guest review
"A gem of a hotel. Elegant yet cozy."
Very satisfied. We look forward to staying there again, even with the paid Internet access, which is an anachronism.Genuine Hotels.com guest review
"Outstanding location, very good hotel"
The location is unbeatable ! It is in the heart of the nicest neighborhood of Amsterdam (Leidseplein). Many restaurants, bar, terraces, and the museum quarter is within a few minutes walk. Nothing to do with the sleaziness of downtown. The hotel was good, the room and bathroom were clean, although not fancy. The service was good.Genuine Hotels.com guest review
"Great location and value."
My wife and I chose this hotel because of it's location. It is an easy walk to the major museums and other attractions including Anne Franks' secrete annex. The hotel is old but charming with excellent dining outside in an covered area next to a fountain on the street. The staff was friendly and very helpful getting us an early taxi. There were four […] computers available (free), which was great for checking email and flights. This was our first trip to Amsterdam, and we will stay here when we return. Read moreGenuine Expedia guest review
"Very basic but super friendly staff"
If you are not looking for anything fancy in your room and are satisfied with the hotel standard of 1990s, this is a hotel for you. Only actual complaint is the wifi, which they advertise as FREE but the bandwidth that you get is also from the 90s. When You pay the €20 per day, you'll get it working.Genuine Expedia guest review
"Close to nightlife yet quiet"
Very good choice, overall , for enjoying the museums as well as canals and nightlife. Room was spacious by European standards. Staff helpful. Old hotel but well maintained. Wifi worked well. However , mattress was lumpy and lacked support.Genuine Hotels.com guest review
My husband and I brought our 3 teens and our 9 year old for 4 days. Nice rooms in a perfect location for everything we wanted to do.Genuine Expedia guest review
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