"Left with a sour taste in my mouth"
First of all, I have to say that I really hate to leave poor reviews but when a hotel is unresponsive, it is kind of unavoidable. The doorman WROTE our room number IN BALLPOINT PEN on my beautiful designer leather luggage tag. I was horrified to say the least. What kind of person does that? You'd either have to be really clueless/oblivious or not care […] at all - not sure which is worse. I tried to reach out to the hotel but to no avail - auto response said they would get back to me within 48 hours. it's been a week. SECONDLY, when we ordered a margherita pizza before checking out and received a pizza with arugula - no tomatoes. We were in a rush so we were unable order another. While our room was pretty nice, I'm not quite sure I would return again because of my experience. Read moreGenuine Hotels.com guest review
Response by The May Fair I was extremely saddened to read your review and I would like to start by offering my sincere apologies. I do hope you have now been contacted by the Hotel but if this is not the case, I would of course like to know. In the meantime, again my personal apologies to you. Anthony Anthony Lee General Manager
It is very great hotel and it is located in very elegant location and it is near to every thing I love itGenuine Expedia guest review
Response by The May Fair Thank you for your kind compliments and we do hope to welcome you back soon. WIth best wishes, Anthony Anthony Lee General Manager
"Good room, good location"
The hotel was pretty pleasant and the room was spacious and comfortable. The choice of scent in the lobby was a bit strange. It was nice to have a fairly late checkout and a real tub to unwind after an overnight redeye flight. The included breakfast was quite enjoyable, as well.Genuine Hotels.com guest review
Response by The May Fair Thank you for your reivew and I was pleased to hear you were happy with your room and the breakfast. We do hope to welcome you back again soon. With best wishes, Anthony Anthony Lee General Manager
Hotel has a great location and decent service. Ideal for a business tripGenuine Expedia guest review
Response by The May Fair Thank you for your review and your kind compliments. We do hope to welcome you back soon. With best wishes, Anthony Anthony Lee General Manager
Great experienceGenuine Hotels.com guest review
"Great place to stay in London"
Perfect location to walk to shops. Clean, friendly and has a great hotel bar.Genuine Hotels.com guest review
"The May Fair"
The May Fair was exceptional. The people were superbly helpful and pleasant to deal with. The SPA and workout phacilities were super. iBreakfast which was included in the daily charge was also superb. We were simply very satisfied with all aspects of the HotelGenuine Hotels.com guest review
"Great choice for business hotel"
I stay at this hotel often. It is well located near my office and I like the Mayfair neighborhood very much. The rooms are comfortable and I'm happy that wifi is free rather than the outrageous charge that most nice hotels add. I highly recommend this hotel.Genuine Hotels.com guest review
"Not a 5 star hotel!"
We have stayed in 5 star hotels and this is not one of them. It is a nice hotel in a great location but does not provide 5 star service at all. Actually, there isn't much service at all. At least 3 to 4 times during our 7 night stay we had to ask for extra towels because there weren't enough towels in our rooms. Our daily rate included breakfast and […] afternoon tea. Breakfast buffet was wonderfu, and is well worth the extra money. The afternoon tea was just okay, nothing wonderful to talk about at all. We are American and have stayed in London before at other hotels that provide much better service for less money. Most people that stay in 5 star hotels do so for the special service they provide for the money you pay. This is NOT one of them. Read moreGenuine Hotels.com guest review
"New Year's in London"
The May Fair Hotel had excellent accomodations, service and location. The room size was good and the bathroom was well appointed with a free standing shower and a bath tub. The location was an easy walk for me to go to Hyde Park/WInter Wonderland, Harrod's, the V&A Museum, Picadilly Circus, etc. The hotel was next to a "staging street" for the New Year's […] Day parade, which was nice to see without having to fight the crowds along the parade route. My room was not noisy on New Year's Eve or New Year's Day. My only suggestion would be to make sure non-smoking rooms are in separate corridors from smoking rooms (or separated as much as possible), because on my last night there was a group of heavy smokers who checked into the room next to mine and the smoking was so bad around midnight that the hotel staff moved me to a different room. Read moreGenuine Hotels.com guest review
"Lovely hotel and location"
The only drawback about the hotel is the room temperature, I had to keep the windown open to keep the room temperate not too warm since it was maintained centrally and not from the room itself.Genuine Expedia guest review
"Great Hotel for Business and Leisure"
Pleasant and courteous staff. Location is fantastic for Business or Leisure. Breakfast was great. All in all a wonderful experienceGenuine Expedia guest review
"Luxury in London"
We have stayed at the May Fair twice now and both times have absolutely loved our time there. The staff are friendly, courteous and go out of their way to accommodate you. The hotel is in a prime location...just a short walk down the street from the hustle and bustle of Piccadilly Circus. The rooms are large and the beds are amazingly comfortable. This […] hotel will always top our list for London travel! Read moreGenuine Hotels.com guest review
"excellent for family."
excellent,very friendly hotel ,excellent location,prompt service.Genuine Expedia guest review
This is my second visit to the Mayfair this yesr. It is the perfect London Hotel.Genuine Expedia guest review
"Excellent in every way."
I can run down the list of positive comments about this hotel: perfect Mayfair location, large modern detailed room, helpful staff, excellent breakfast (a feast), and a tastefully decorated lobby. I can suggest staying at this hotel without reservation.Genuine Hotels.com guest review
"Beautiful hotel in ideal location."
Beautiful hotel in a nice area. Wonderfully helpful and friendly staff. My only complaint does not have to do with the hotel directly, but I was surprised by the panhandlers on the corner very near the hotel that we had to deal with on the way back to the hotel every evening. For the type of hotel and the nice area we did not expect to be accosted in […] such a manner upon returning from dinner each night. These men were rough and pushy and did not take no for an answer - it was frightening and considering we did not encounter this anywhere else on our travels I thought it was worth mentioning in the hopes that the hotel might address the issue for the safety of its clientele. Read moreGenuine Expedia guest review
"Mayfair hotel london"
Actually the first time that I have stayed here (or frankly knew it was there). Great location and overall fantastic atmosphere. Rooms are cool and the staff very welcoming. Previous reviews focused on the noise in the corridor but cant say that this was an issue - would definitely stay there again.Genuine Hotels.com guest review
Nice Staff running this hotel. Our room was ready when we arrived which was a blessing. We have stayed here before and rooms can run small, but this one was perfect. Always love that there is a grocery across the street and Starbucks steps away. This hotel gets a lot of late night action and twice there has been lots of noise in the halls after midnight. […] This last time it was an Hotel staff talking to a man in full voice. But overall, hard to beat the Mayfair. Read moreGenuine Hotels.com guest review
"Great for business traveller --"
Perfect location, very quiet, and good for informal meetings. The rooms are well equipped with ironing board, etc. which is very helpful and convenient. WiFi is free, fast and easy to login. Right across the street from a Sainsbury's grocery store and literally there is are three Starbucks one block in three different directions.Genuine Expedia guest review
"Best location in London!"
Location excellent. The hotel is well staffed, very attentive, they make it easy to stay there.Genuine Expedia guest review
"Nice hotel, but has smoke ventilation issue"
BEWARE OF SMOKING. The hotel is in a great location in Mayfair, near the Green Park tube station, walkable to Trafalgar square/Covent square. My wife and I had only 1 major criticism and I felt it's worth letting people know. We stayed in a Deluxe King NON-SMOKING room, which for the first day smelled fine. But the next day after we got back from touristy […] things the room completely reeked of cigarettes as if 10 people were smoking in our room. I opened windows, asked housecleaning to spray the room without success, and decided the only way it can come into the room is through the vents. I asked to change rooms but they didn't have a deluxe king available until the next day. That evening a horrible hotel alarm went off at 5am which scared the bejesus out of us, and as it turned out someone was smoking in a non-smoking room which sets off the hotel armageddon-like alarm system. After we finally switched rooms (day 3 out of 4), the new room didn't smell like cigarettes but the bathroom reeked, especially when you turned the water on. We didn't want to spend our vacation moving rooms and we decided to suck it up, but neither my wife or I smoke, I get allergies and she's pregnant so if you find you have a sensitive nose to cigarettes, beware of this issue when you decide to stay here. Throughout the process, they tried to be super accommodating and appeared genuinely concerned about the issue so i feel bad knocking the hotel, but it is a problem. Read moreGenuine Expedia guest review
"great hotel for business/pleasure"
Hotel is located close to Picadillay Square, about 10min walks if you dont stop along the way to look at all the shops. Also close to Chinatown, subway,Starbucks and there is a grocery store across the street. Staff very friendly and helpful.Genuine Expedia guest review
"Great hotel for the business traveler"
Great hotel in a great area. The staff were extremely helpful and attentive. The room was a little spartan for a luxury hotel, but I think that was just a difference between the US and the UK. Overall, it was a great experience and I will stay there again.Genuine Expedia guest review
"not quite worth the money"
very nice hotel in great location for site-seeing (once you find it). requested early check-in as we arrived early in the morning and we were kindly given a quiet room. mattress needed foam pad to make it comfortable. it is very expensive to eat so grocery store across street is nice however room does not have a refrigerator or microwave which was sorely […] needed. restaurant is very expensive (get a breakfast included if you don't want to pay $60-70 per day for it) and bar is full of suits would have appreciated some consideration for the errant phone calls, and fire alarm in the middle of the night beware the couples package in the spa unless you don't mind sharing with complete strangers Read moreGenuine Expedia guest review
Our stay here was wonderful. Great hotel, good location and very competent staff.Genuine Expedia guest review
"Pleasantly surprised in London!!!"
Very comfortable and clean. Nice size especially for a European hotel. Large bathroom with tub and separate shower and large vanity. Excellent location! Breakfast is expensive but Starbucks and cafes nearby, great grocery across the street for water and snacks.Genuine Expedia guest review
"Should be called HOTEL NOTFAIR"
Overpriced/over rated. From flooded bathrooms to inconsistent aircondition operation to faulty safety box in the room to housekeeping not collecting empty soda cans/water bottles and trash cans in the room. Concierge services also very poor and not very knowledgeable except for one chap. The clincher, although not really their fault is there was a gas […] problem for 3 days that resulted inno hotwater at a time that it was freezing cold! They probably feel that they can demand the horrendous rates because of their location. Definitely not deserving to have a 5 star on it.... Read moreGenuine Expedia guest review
"Great hotel. great location."
Enjoyed our stay at this great central location hotel.Genuine Expedia guest review
"Worth a little extra. Superb"
Mayfair was as nice as it gets in London. And a great bar with top dining options close and tube station just outside. Highly recommend.Genuine Hotels.com guest review
Our stay at the Mayfair was great. The staff were very helpful. The location of the hotel was good, close to the train station and walking distance to oxfort street.Genuine Expedia guest review
Close to Piccadilly Circus and major theatres. Restaurant renowned, Quince; pricey menu Helpful staff Our second visit to this hotel Will stay there againGenuine Hotels.com guest review
Considering I received a 50 percent off deal from wikipedia, the hotel was of very good quality for the price - bang and olufsen in the bedroom, another tv in the bathroom, walk-in glass/stone shower separate from the bath etc. However, the towels/bed were not changed during the 5 days I stayed at the hotel and the staff suffered from the same problem […] all large hotel workers seem to suffer from and the guest were rather lewd (could be because I was not the only one who benefitted from the deal). Overall, good quality for the half-price I paid, but would never consider staying for the full price. Read moreGenuine Expedia guest review
"The May Fair"
Room wasn't ready for us on arrival at approx 3.45/4pm we went off to the shops while we waited and were told our luggage would be in our room for our return, it wasn't so had to chase. Other than that, pleasant room, clean etcGenuine Hotels.com guest review
"Excellent and professional service."
Nice hotel in a good location only about 300 metres from tube station. Staff at check in and out where excellent and very professional. Will stay at this hotel next time I visit London .Genuine Hotels.com guest review
Fantastic hotel the best iv ever stayed in . Girls could not believe how friendly and helpfull staff were ,we would defenetly stay there again . The room was amazing clean and tidy . Tube round corner . Best ever hotel iv stayed at especially before christmas xx thankyou so much mayfair and I wish all your staff a happy christmas and new year xxGenuine Hotels.com guest review
"Favourite London Hotel"
Fantastic hotel - First time staying here but will definitely not be the last! Can't praise them enough - fabulous staff, amazing service, great location and lovely room - just what a hotel should be!Genuine Hotels.com guest review
"exellent hotel with good service"
very good location and modern and large rooms (vs. London standard).Genuine Hotels.com guest review
"Fabulous hotel experience"
When you plan in detailed hairdressing staff training/ shopping weekend in London you hope all will go well this hotel was the cherry on the cake in every way (room,staff ,food location ) all superb . Look no further than this hotel , I know where I will book again and again .Genuine Expedia guest review
Response by The May Fair Thank you for your kind review and I was delighted to hear you all enjoyed your stay with us. Thank you for your kind compliments. We do hope to welcome you back again soon. With my best wishes, Inderneel Singh General Manager
Yes good hotel in so many ways and we stayed for 2 nights in August but spoilt for me due to noise in corridors during the night. This appeared to be due to staff pushing trolleys around! Not sure if they were delivering room service or what but it was disturbing my sleep so would not wish to use hotel again.Genuine Hotels.com guest review
For one of the supposed best hotels in the world , l was very disappointed. ? Air cons broke down, the floors were noisy and arguments over billwere just a few of the problemsGenuine Hotels.com guest review
staff very helpful , hotel very elegant looking, location excellentGenuine Expedia guest review
Response by The May Fair Thank you for your review and delighted to hear you enjoyed your stay with us. We hope to welcome you back very soon. With my best wishes, Inderneel Singh General Manager
"Very bad service"
So we reached the hotel in the center of london, and its pretty much O-K . Service \ Room service is very bad and slow . Location is great, the facilities in the gym are very poor, same for thehotel it self and the concierge was very very bad, sent us to poor places and not the ones we have asked for .Overall rating would be around 2.5-3 just because […] of the services in the hotel . Read moreGenuine Hotels.com guest review
"Very nice hotel, great location, great breakfast"
We had a very good stay at the May Fair hotel. We had a family room with 2 double beds. The hotel offers excellent location and a great breakfast. The bar is really busy on Saturday night with a cool crowd. We had an incident with our room which had a plumbing problem and the guest relations manager took care of the issue promptly, switching us to […] another room and offering complimentary champagne and cookies for our daughters. Read moreGenuine Expedia guest review
"Marvelous May Fair"
Great location. Beautiful rooms and pleasant, efficient staff. Would highly recommend the hotel. Lobby bar is a tad expensive.Genuine Hotels.com guest review
"Very pleasant stay and friendly staff"
Nice hotel, good restuarant, bar and business centre. Gym is a bit small.Genuine Expedia guest review
Response by The May Fair Thank you for your review and so pleased you enjoyed your stay with us. We hope to welcome you back again soon. With my best wishes, Inderneel Singh General Manager
"Perfect time at the MayFair"
My wife and I stayed at the Mayfair for two nights. Our inital impressions at reception were great as the staff for welcoming and very helpful. The King Room was spacious and the bed was very comfortable, just what we needed after a sight seeing in the City on hot summer days. The cocktail bar is excellent and I enjoyed very well made. The hotel location […] is ideal for shopping and accessing all the sights of London on foot or tube. Read moreGenuine Expedia guest review
Response by The May Fair Thank you for your review and delighted to hear you and your wife enjoyed your saty with us. We very much hope to welcome you back soon. With my best wishes, Inderneel Singh General Manager
"great beds and location"
i loved my stay there -the location could not be better and the beds were amazing. However, the hotel really needs a design upgrade for the rooms especially the carpets and the lighting. most rooms are soooo dark. the bathrooms are nice and spacious. The staff was great - really kind and efficient. Great concierge too. They need to change the lifts […] to faster or better ones as constantly waiting for them! Should they make these upgrades then this hotel would by far be one of the very best in London. Read moreGenuine Hotels.com guest review
Everything was excellent.Genuine Hotels.com guest review
First night I had a deafening aircon fan and a bad night's sleep - but they dealt with the issue well with a complimentary breakfast and an upgrade next night so I was satisfied.Genuine Hotels.com guest review
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