All hotels in San Antonio, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2635 NE Loop 410, San Antonio, TX, 78217, United States of America, ‏‎800-491-6126
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1.9 / 5Poor

Score breakdown (from 124 reviews)

Average rating for:

  • Cleanliness
    2.1
  • Service
    2.2
  • Comfort
    2.1
  • Condition
    1.7
  • Neighborhood
    2.3
1.0 / 5Poor
"I will NEVER stay here again!!!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
We were in a non-smoking room that reeked of cigarette smoke and wet carpet; butts were found on the window seal. The hallway and rooms smelled horrible and musty. We started out in one room but had to change to another one because the smell was so bad. When we changed to another room, the security latch was broken and when I went to take a shower the water stopped in the mist of my shower. It was horrible. The outside condition was embarassing. Cracked and broken windows. It looked like a run down version of what I saw on line. The inside was rundown looking as well. The overall appearence was very ugly.
Genuine Expedia guest review
Other trip Nov 26, 2012
KT
US
1.0 / 5Poor
"Horrible"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Horrible place, shouldn't be a hotel..
Genuine Hotels.com guest review
1 night trip Nov 15, 2012
A Traveler
US
1.0 / 5Poor
"Don't stay here"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
We checked in with 2 adults and 1 child. Only one bath towel in room. Requested extra towels and an extra pillow and they did not have. Husband had to dry off with a hand towel. Breakfast was awful. Will not stay here again.
Genuine Hotels.com guest review
1 night trip Nov 10, 2012
Karyn
US
4.0 / 5Excellent
"Baseball tournament"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel was located very close to where we were playing our tournament and also the rates were very reasonable
Genuine Hotels.com guest review
1 night trip Sep 1, 2012
Aligg
US
2.0 / 5Fair
"not worth the cheap rate"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
worst shower ever. the temp fluctuated from freezing to scalding. also, there were barely any towels. it was also the smallest room i've stayed in within the u.s., though not the cheapest. the hallway smelled. we had a king size bed and two small pillows.
Genuine Expedia guest review
Other trip Sep 5, 2012
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
This place was dirty, there were cracks in the wall the hallways smelled like mildew, the service was terrible and the continental breakfast was a joke
Genuine Hotels.com guest review
1 night trip Aug 25, 2012
Budget inn
US
1.0 / 5Poor
"Horrible for family vacation."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
This hotel is not recommend for families. The hotel is under construction you can find nails in the parking lot, so be careful with your tires. Overall I do not recommend this hotel for a family vacation.
Genuine Hotels.com guest review
2 night family trip Aug 16, 2012
Liza
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Was not happy with the hotel. Lobby was adequate, but once past that , the halls were musty smelling and ceiling tiles falling down. The Breakfast was horrible, the mircrowave has food CAKED in it! The Ac did not keep the room even confortable. Did not feel safe, all the side doors where left propped open with trash cans, and at night they had to put a Rottweller dog inside the pool area, I guess to let people know to stay away, Also, I had 2 shirts stolen from my room, while I was out sightseeing. Not recommending this hotel.
Genuine Hotels.com guest review
2 night family trip Aug 17, 2012
Jo Anne
US
1.0 / 5Poor
"Worst breakfast I've ever had."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
It looked like they just went to the corner store and bought the $1 donuts. the orange juice wasn't even drinkable. I also called ahead to ask what time check-in was and I was told "check-in is anytime" so I show up 2 hours later and find out that I cannot check-in until 3 pm. So I have to find something to do on the mean time.
Genuine Hotels.com guest review
1 night trip Aug 18, 2012
amanda
US
1.0 / 5Poor
"Not so Cheap but still dreadful"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Very poor upkeep and service, staff is very rude and highly disrespectful
Genuine Expedia guest review
Other trip Aug 13, 2012
Traveller
US
1.0 / 5Poor
"no excuses"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
All I got was excuses during my stay. There was absolutly no toliet paper in our RR the AC never cooled so we had to swich rooms. We were not able to use the pool or exercise room. We were told the pool would be open the next day and more excuses about it not being open on day 2.
Genuine Hotels.com guest review
1 night trip Aug 4, 2012
not cool
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Worst hotel we have stayed.
Genuine Hotels.com guest review
1 night trip Aug 3, 2012
A Traveler
US
1.0 / 5Poor
"my winning streak has ended with this hotel."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Room was hot. No remote for tv. Lamps had no lightbulbs. The makeup call was late. Never again.
Genuine Expedia guest review
Other trip Aug 5, 2012
A Traveler
US
1.0 / 5Poor
"the pits"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
the carpet was torn, blankets were stained, hotel was absolutely aweful.
Genuine Hotels.com guest review
1 night trip Jul 28, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
the rooms where very clean the service was good and friendly
Genuine Hotels.com guest review
4 night business trip Jul 18, 2012
katrina
US
5.0 / 5Outstanding
"Very Impressed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was so impressed with this Hotel, I thought for the price that it was going to be some roach motel...Not at all! The front desk guy was very nice, he even printed out some coupons for me. The room did not have a scent to it the air worked great and the King bed was so comfy. I never write reviews but I felt that I needed to because the Hotel really was such a great deal.
Genuine Hotels.com guest review
2 night trip with friends Jul 27, 2012
Marlena
US
3.0 / 5Good
"Review"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Air conditioning in halls was non existent or not working. Only one of the elevators was working which was uncomfortable at times while waiting with no air conditioning.
Genuine Expedia guest review
Other trip Jul 29, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
We had a nice stay. Hotel under construction.
Genuine Hotels.com guest review
1 night trip Jul 21, 2012
A Traveler
US
2.0 / 5Fair
"Issues"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The in room WiFi did NOT work in our room. We were on the fourth floor near the elevator. Despite an excellent signal we couldn't connect, and only one of their three signals could be found. We had to go to the lobby to use the WiFi which didn't have a problem. Also, the breakfast offering was pathetic - virtually no choices and of poor quality.
Genuine Hotels.com guest review
1 night trip Jul 23, 2012
RD
US
1.0 / 5Poor
"TOTALLY DISGUSTING"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
THE ENTIRE HOTEL WAS DISGUSTING. THE BATH TUB WAS FILTHY ALONG WITH THE ENTRANCE TO THE HOTEL. THE TELEVISION NEVER WORKED EVEN AFTER NOTIFING THE FRONT DESK, NOONE CAME TO CHECK OR REPLACE IT UNTIL THE SECOND NOTIFICATION. WILL NEVER STAY IN THIS DIRTY PLACE AGAIN. WILL NOT RECOMMEND THIS HOTEL TO ANYONE.
Genuine Hotels.com guest review
2 night trip Jul 20, 2012
VJ CARROLL
US
2.0 / 5Fair
"Just Okay"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Pros: Convenient to Hwy 410 and the airport, decent continental breakfast. Cons: No frig or microwave in the room. There was no air-conditioning in the hallways (in July).
Genuine Hotels.com guest review
1 night family trip Jul 14, 2012
Mr. Customer
US
1.0 / 5Poor
"don't stay here."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The rooms were small and cramped....terrible smell.
Genuine Expedia guest review
Other trip Jul 21, 2012
A Traveler
US
3.0 / 5Good
"Cheap but don't expect anything fancy"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
Free breakfast. The breakfast had bread, muffin, bagels, croissant, waffles and some fruits. Coffee and juices were also served. Pretty decent. Everything else were bad. We stayed in the 5th floor. No internet connectivity. Room service was bad. The restroom doesn't have ventilation nor exhaust fan. The lights were dim and no plug points to hook up your charger. The price is cheap and don't expect anything fancy there.
Genuine Hotels.com guest review
2 night romance trip Jul 6, 2012
Pal
US
3.0 / 5Good
"for the price it was ok but hotel looks old like t"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
for the price it was ok but hotel looks old like they are just ok with that there was a smell in our room but not overwhelming the mattress was hard and hard to sleep in woke up sore ok if you want cheap but if your friends or wife and kids are picky this is not the hotel for you spend an extra $20 per night and enyoy somwhere else we made work for us but i would spend a little more next time
Genuine Expedia guest review
Other trip Jul 9, 2012
William
US
5.0 / 5Outstanding
"Good for the money"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The room was clean. The breakfast was good. Very satisfied for the price.
Genuine Hotels.com guest review
3 night family trip Jul 4, 2012
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
It was awful!!! There were other hotel guest outside doing drugs and while we were out in the city they didn't clean our room and only brought us hand towels to shower with
Genuine Hotels.com guest review
3 night family trip Jul 1, 2012
Kris
US
1.0 / 5Poor
"Horrified!!!!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Photos need to be updated..windows were busted out and room numbers were written on the doors with sharpies wow..very scary place!! Not recommended at all..
Genuine Hotels.com guest review
2 night trip Jun 29, 2012
A Traveler
US
1.0 / 5Poor
"Very Disappointed"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
I had booked this room weeks before my travel and informed Hotels.com that I would not be arriving until after 11:30pm. It took this hotel 3 times to get a room ready. Giving a hotel advance notice and then to arrive late at night and not have a room ready was extremely disappointing as all I wanted to do was to get into bed and go to sleep. I understand maybe one room but to have them try 3 different rooms is rediculous.
Genuine Hotels.com guest review
1 night trip Jun 30, 2012
Don
US
2.0 / 5Fair
"You get what you pay for!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The staff was fantastic and profesional. The hotel is not in a great location, is run down, and the outside noise from the freeway and other traffic made it difficult to sleep.
Genuine Expedia guest review
Other trip Jul 4, 2012
Debbie
US
1.0 / 5Poor
"Awful experience :("
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
The inoperable phone lines should have been a clue!! The elevator was filthy. The tub was painted and peeling. The ice machine was empty. Mysterious dirty under garments were left in room after house keeping was done?!
Genuine Hotels.com guest review
2 night family trip Jun 30, 2012
TGalvan
US
5.0 / 5Outstanding
"HAD EVERYTHING I NEEDED...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was able to sleep and go every place I needed and the staff was great...
Genuine Hotels.com guest review
2 night trip Jun 29, 2012
Moses
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
Hotel is old and the halls stink but the room smelt fine and the service was sufficient.
Genuine Hotels.com guest review
1 night trip Jun 22, 2012
kj
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Hotel was gross and out dated. Room smelled like urine, when asked to switch room, the manager was hesitant. When we got into our second room, it was filthy. We figured we were only staying one night so we slept and left first thing in the morning. Never again.
Genuine Hotels.com guest review
1 night trip Jun 16, 2012
Rudy
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
My stay was unexpected and last minute. My son was taking medical exam for entrance to the air force at ft. sam. His exam was posponed till the next day and I needed a room. I booked the room and paid for it all on my smart-phone. This made my life so much easier and the hotel and staff were great. Thank you.
Genuine Hotels.com guest review
1 night business trip Jun 4, 2012
A Traveler
US
2.0 / 5Fair
"Hotel needs to be updated!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
It is old and run down, though they do keep it clean!
Genuine Expedia guest review
Other trip May 29, 2012
Don
US
4.0 / 5Excellent
"convenient, DIRTY, cheap, SMELLY!!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
There was dirt EVERYWHERE in our room...the blowdrier seemed to have dried blood or something on the cord...so gross. i went out and got lysol for the bed and everything else we had to touch. also the remote was sticky and there were weird stains on the sheets...called to have them changed and were told they would come fix it. We didnt have clean sheets until 10:30pm.
Genuine Hotels.com guest review
2 night romance trip May 25, 2012
Cynthia
US
2.0 / 5Fair
"Scary location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
The area the hotel was located in was a little scary. I was traveling with my daughter and felt a little apprehensive since my husband wasn't with me.
Genuine Expedia guest review
Other trip May 28, 2012
Deb
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Under construction"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Some construction on the hotel, not good cleaness at bathroom, at reception told me "there were not any extra towels at next morning", might being better next time; good continental breakfast.
Genuine Hotels.com guest review
2 night family trip Jul 26, 2013
A Traveler
MX
4.0 / 5Excellent
"A nice home away from home"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Memorable stay, like to come back again and again if opportune
Genuine Hotels.com guest review
4 night business trip Sep 8, 2012
A Traveler
IE

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Pésimo hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Muy mala, mal servicio, desayuno muy raquítico, en general nunca volveré a quedarme en un hotel de esta cadena
Genuine Hotels.com guest review
3 night trip Nov 28, 2013
Carlos
MX
2.0 / 5Fair
"No es el mejor hotel"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
Reserve 3 dias y uno de ellos olvidaron limpiar, la habitacion olia muy mal, definitivamente no es el mejor hotel que hemos visitado, excepto por la ubicación
Genuine Hotels.com guest review
3 night trip Aug 2, 2013
A Traveler
MX
1.0 / 5Poor
"Horrible experiencia"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Pésima en general, mala atención en recepción del hotel, mala apariencia y además que el hotel se encuentra en reparación ayuda a darle una sensación de descuido. Cuando te bajas del elevador en algún piso este huele mal, a humo de cigarro o a viejo, no hay limpieza en general ni en los alrededores del edificio, está pésima la habitación, tiene aire acondicionado pero huele mal ya que no tiene ventilación, la alfombra está muy sucia, no es recomendable el uso de este hotel.
Genuine Hotels.com guest review
1 night family trip Aug 2, 2013
GEORGE
MX
1.0 / 5Poor
"너무 형편없는 호텔"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
미국내 최악의 호텔
Genuine Hotels.com guest review
1 night business trip Jul 19, 2013
MIN
KR
1.0 / 5Poor
"hotel sucio y descuidado"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
La zona se ve peligrosa, el hotel esta sucio y huele mal, en el area de alberca q estaba vacia, habian dos perros grandes q tenian todo sucio y maloliente, ni el desayuno que era gratis quisimos!
Genuine Hotels.com guest review
1 night trip Mar 29, 2013
A Traveler
MX
1.0 / 5Poor
"Malísima opción"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
Pésimo el hotel, espere una hora para que me dieran la habitación que ya habia pagado y reservado previamente , el hotel esta Super sucio y apestado nada recomendable
Genuine Hotels.com guest review
1 night business trip Aug 1, 2012
Dorin
MX
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Muy buena
Genuine Hotels.com guest review
1 night family trip Jun 30, 2012
A Traveler
MX
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night romance trip Mar 14, 2015
SABRINA
US
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Genuine Hotels.com guest review
1 night business trip Nov 15, 2013
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
2 night trip Aug 2, 2013
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Genuine Hotels.com guest review
1 night trip Aug 3, 2013
A Traveler
US
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