The sheets on the bed were not clean. When we pulled the covers back there was hair and nose matter on the sheets. However once I called the front desk they immediately sent housecleaning to chsnge the sheets.Genuine Hotels.com guest review
okGenuine Hotels.com guest review
"Glad you asked..."
I purchased room for an employee surgical technician. The room was "guaranteed", he tried to check just before midnight as he had to be up at 4am for a 6:30 am surgery at Ochsner Kenner only to find out the this hotel had over booked and wouldn't honor our confirmation guarantee. When he questioned the clerk about their guarantee she requested security...needless […] to say we will not be booking rooms there in the future. Read moreGenuine Hotels.com guest review
"Hard to find room not already occupied!!"
I felt like the hotel was more interested in quantity of guests than the quality of service being given to each guest they had. I had paid in advance for my room with simple requests to be on same floor with family members, to have a crib, and fridge in room only to be told upon check in fridge and microwaves were sold out, I was 2 floors away from […] my mom, and they were still looking for a crib. By 2am on my 10th call they finally admitted there would be no crib, needless to say we all got no sleep that evening. The next night my mother in law was to spend the night and when we went to check her in we were sent to 2 rooms that were occupied before I demanded the third room be checked by a staff member before sending me again to an occupied room. The security guard checked the third room and it too was occupied, she never came back, the fourth and final room was checked by a maintenance worker it was finally empty and then we were told it was non smoking, the only reason my mother in law booked her own room and was charged 50 dollars more a night than my room was because she wanted to be able to smoke!! This was horrible! Other than that!! Once in the room, beds and pillows were comfy, my room was a little on the small side, and karaoke bar was fun on Friday night. They need to fix their computers and their staff to get friendlier people who care about the guests and get enough fridge and microwaves for every room and cribs if need be! Read moreGenuine Hotels.com guest review
"Nice & Affordable"
First of all the staff at La Quinta was excellent! We had a cancelled flight and I called the hotel to see if we could get an early check in. The lady at the front desk was extremely nice and understanding. They were able to give us an early check in and the room was comfortable a clean. There were 4 of us so it was snug but for the money you just can't […] beat it. They have a free shuttle to and from the airport that runs from 5am to midnight. They also have a breakfast buffet that starts at 5am. There is a nice hotel bar which has decent food and happy hour specials. They also have a nice size outdoor pool and work out room. Read moreGenuine Expedia guest review
Excellent value for money. Very clean , rooms were upgraded and extremely comfy. Wifi worked very well unlike a la Quinta we. Stayed in the night before. Recommend this hotel.Genuine Hotels.com guest review
Dont be lean but they cancel my reservation with out communication!Genuine Hotels.com guest review
"Older, renovated hotel in sketchy location"
The hotel has a bar. No big deal except we were greeted upon arrival by a man trying to make his way to a cab who could not stay on his feet. With a 4 star rating, I was hoping we were just in the wrong place. We weren't. The elevators barely worked, but the rooms were renovated well. Very noisy neighbors. The clientele were not what we were expecting […] for a 4 star rated hotel. My son said if looked like a hotel where all the murders happen. Ugh! Read moreGenuine Expedia guest review
"Super close to airport, not clean enough"
Shuttle ride was good. I was able to walk to a diner. Black mold in bathroom. Several repaired holes in bathroom walls. Sprayed on paint on tub was peeling. It did not have enough ventilation. Breakfast was good and quick. The price was ok but the mold will make me think next time.Genuine Hotels.com guest review
"great place to stay before flying out of airport"
This is our favorite hotel to stay before flying out of NOLA airport. Easy shuttle to airport, lots of restaurants nearby.Genuine Hotels.com guest review
It was nice, everything was clean! When I needed help or clean towels they made sure I had it! Friendly staff, makes u feel comfortable!Genuine Expedia guest review
"Was not so great"
I honestly expected more from this hotel. But they charge u different prices for their in store items like sodas, and snacks, the people at the front desk have horrible I don't care type attitudes.....I checked out early and stayed at the comfort suites around the corner.Genuine Hotels.com guest review
"Not a 5 star resort, but provides for your needs."
La Quinta is no 5 star hotel, but if you're looking for a clean and affordable place to stay, then this is it. The staff is kind and accommodating, in particular Shanice. She works the front desk in the afternoons and she is amazing. She made my stay that much better. The rooms are clean the bathrooms were fine as well. My only real complaint about […] the room was the distribution of outlets. There were a bunch on one side of the room and there were none on the other. Breakfast was adequate. The waffle machine allows you to have something heavy in the morning if that's what you want, and everything else is your typical continental breakfast. The restaurant downstairs has tasty food. It is not a go to place if you're looking for good Louisiana food, but if you don't feel like leaving the hotel or eating McDonald's there's nothing wrong with it, and the bartender is also very kind and sweet. The hotel is not far from other restaurants and shopping places. So if you are on a budget and need a cool place to stay, this is it. I had to stay there for a week and they made it as pleasant as possible. Read moreGenuine Expedia guest review
"Clean, Friendly, NOT quiet"
Hotel itself was a little older but conveniently located. Lots of fast food and restaurant choices within a few blocks; felt safe. Room was recently redone and very nice. Very clean. Staff was friendly and responsive. Even the small bar/restaurant had pretty good food. The problem is that the location is right next to an airport runway and the planes […] begin flying about 5:30am. It was awful. Not the hotel's fault, but I got almost no rest. I'd stay there again, however, if it wasn't for the noise from the planes. Read moreGenuine Hotels.com guest review
I enjoyed my stay at this hotel. It was very clean and welcoming. The staff was very helpful. I would definately come back.Genuine Expedia guest review
Curious why the desk clerk showed the reservation through expedia when I made it on hotels.com Also, annoying that they won't provide a receipt. Says that I need to get it from expedia.Genuine Hotels.com guest review
My family and I stayed for 3 nights for the Shoecon that was going on. It was a really great stay besides checking in on Friday and it being a bar inside that went on until about 130am. Get on the third floor because you can still hear the base on the second. Other than that, the stay was great. My parents checked in and had to switch rooms two times […] but with no problems from the staff. They were finally put into a king room and not charged for the upgrade because of the trouble with switching. The location is close to everything and the beds were great to sleep on. Would definately stay again. Read moreGenuine Hotels.com guest review
"Close to the airport"
We had a late flight, getting in around midnight. We wanted to just get some sleep so we'd be ready to head into the French Quarter in the morning. It was just a short taxi ride to the hotel. The restaurant/bar closed already (it was named "Late Night"??), so we were searching for something to eat. The front desk had some recommendations for us, which […] was helpful. They also got us a cab in the morning. Read moreGenuine Expedia guest review
The only thing I will complain about is for the amount of money I spent no refrigerator and no microwave other than that it was awesome' the staff was excellent and the little food bar inside was great alsoGenuine Hotels.com guest review
"Stuck in NO due to weather"
Our flight was delayed for two days due to freezing rain. We moved to this hotel so we could be closer to the airport. The hotel staff was ok, but seemed a bit overwhelmed because of all of the additional guests. The hotel itself was nice and clean. Much nicer than our hotel near Bourbon Street!Genuine Expedia guest review
"Post cruise stat"
Stayed one night while waiting transportation from post cruise. Picked up at airport by hotel shuttle and keys to room were ready as we walked through door. Ate At restaurant downstairs which was small but food was very good. Overall very nice stay would stay there again if in area.Genuine Hotels.com guest review
"Nice place to stay clean and great location."
Very clean in great location. Staff is on top of all duties.Genuine Expedia guest review
A terrible breakfast. No refrigerator or microwave in rooms. Night saff desk guy was testy and rude.Genuine Expedia guest review
"You Get What You Pay For"
The title pretty much says it all. Electing to stay over one night after our cruise, we decided to spend our last night in New Orleans at La Quinta near the airport. It was only $80 and was just one night so how bad could it be? Well, upon checking in we were directed to room #310. Ride the elevator up and whoa! room 310 is unmade and looks as if a […] rugby game just ended in there. Back down and directed to room 304. Electronic key let us in and while not great, we thought it would be fine. Noted someone left a food wrapper under the headboard but pulled sheets off and saw no signs of bedbugs. Bathroom was old and in need of updating. Caulking around shower was cracked and moldy. TV was fine though none of the channels were entered or marked and there was no channel guide anywhere. Decided to go on a swamp tour so left for a few hours. Went to dinner at a fine Mexican place on the corner then walked to the Wal Mart to pickup a paper and snacks. Packing for our flight the next morning, I was shocked to find about $300 missing from my backpack. Went to the front desk to register a complaint, filled out an incident report and was told the lock would be "read". Received a call from the manager the next day stating their records found no one entered the room while we were out. Stupid perhaps for leaving cash in the room but expected some degree of safety. Foolish me. In closing, should you decide to ignore this warning, despite the manager's insistence our room was not e Read moreGenuine Expedia guest review
"Very Cheap-OLD hotel,but OK , not very terrible"
You can see it renovated somehow, but still old, used. We stayed for 4 nights, every day same breakfast, very poor, but for the price we paid it is ok. Toilet did not work properly,was scratch and looked terrible.Genuine Expedia guest review
"Great for the money."
Stayed here with my kids for a New Orleans vacation. Room was a good size and VERY clean! Had a problem with the toilet, but the staff was on top of the problem as soon as we reported it. Would definitely stay here again, and recommend this hotel to anyone who doesn't mind staying outside of the city.Genuine Hotels.com guest review
"Great logistically for the airport, quiet enough"
I stayed at this hotel coming and going because of the free 7-day parking offered if flying plus the fast shuttle to the airport (5 minutes or so and both early in the morning and near midnight). My original room was a single king...somewhat small but fairly comfortable, clean and quiet. I ate at the adjacent Mexican restaurant, which was also as good […] as Mexican restaurants go in the SE. No one broke into my car on this or previous uses of La Quinta. So the place seemed safe and the staff said the lot was loaded with cameras. For some reason, I was given a larger, nicer room on my return. Breakfasts ran early enough to catch a bite before departing...they were ok but nothing to write home about. All in all, a 3 star experience. Read moreGenuine Hotels.com guest review
I was impressed with the hotel. It's been newly updated and the décor is beautiful. It's on a main road and it's close to the MSY airport, gas station, highways, restaurants, etc. Everything is in walking distance for snacks and meals. The neighborhood felt safe as well. The staff was friendly and the rooms were in perfect condition. The heater worked, […] water pressure was fine, beds were comfy, sheets/bedding was clean, and it has a convenient business center downstairs as well. I've already shared this hotel with friends who will be staying here as well in the upcoming months. Read moreGenuine Hotels.com guest review
"Convenient to Airport"
The room was fine. Breakfast in morning was fine. We appreciated the free shuttle to the Cruise dock and you could also get a shuttle to the airport and a pick up when landing at the airport. the only downside is that there was only one restaurant within walking distance. The staff was friendly and very helpful.Genuine Hotels.com guest review
Close to center of New Orleans. Good breakfast too.Genuine Hotels.com guest review
I had a good experience while staying here. My boyfriend loved the continental breakfast. The only thing I didn't like was the fact that they allowed pets...Genuine Hotels.com guest review
"Great trip with friends"
overall we had a great stay, staff friendly and very helpful..... thank you for everything.....Genuine Hotels.com guest review
"20 min from personal events"
From poor to somewhat satisfy. Day call about light bulbs burnt out no one ever came change it. No garbage can liners in trash can call about that and they said we don't put liners any more in trash . Rate was good . No refrigerator in rooms. Parking was terrible. Plenty of noise in in hall way.Genuine Hotels.com guest review
"night before early flight"
Excellent product. Reliable shuttle service. Great free parking availability until return.Genuine Hotels.com guest review
The maid service was not good. Soiled food was left in refrigerator from prior guest. Prior guest also changed the clock and disconnected the tv antenna. Breakfast good desk staff were good.Genuine Expedia guest review
"Comfortable, clean, close to airport"
Comfortable bed, looks like it has been recently renovated, modern looking, clean, excellent staff, just what we needed before an early flight out of MSY.Genuine Hotels.com guest review
"Do not stay here. They'll give your room away."
Even though we had a prepaid room, they gave it away. No phone call, message or anything. This happened to 3 or 4 other people while we there. Pretty sure our rooms were sold to other people that would have paid a premium rate instead of hotels.comGenuine Hotels.com guest review
"Very nice stay!"
I give it a 9+.Genuine Hotels.com guest review
still not top shelf. older hotel w a new coat of paint and cosmetic touch ups. bed way too soft. old rusted hinges on doors and sub-par construction give away the age of the hotel. doubt i will be back.Genuine Expedia guest review
"Weekend trip to NOLA"
The hotel was nice and the staff were very friendly. Not a fancy 5-star resort but clean and comfortable. Free continental breakfast and plenty of places near by to eat. 10-15min drive from downtown New Orleans-French Quarter(traffic permitting). Would stay here againGenuine Expedia guest review
"Missing some essentials"
The door lock in my room didn't work, so the door couldn't be securely locked. I wanted to call for instructions about using wifi, since no one gave me a password, but the telephone in my room was dead. The room was clean and comfortable.Genuine Expedia guest review
"good, close to airport"
we suggest you have shuttle pivk up guests before 4:00 am. Plenty flights leave at 6:00 am, so it is very difficult to leave the hotel at 6:00 for a 6:10 departure/. While waiting for the shuttle to take us to the airport for a 6:10 departure, we grew wary, so we decided not to wait for your shuttle, so we got a taxi fearing that we would not have sufficient […] time to make our flight, the taxi charge was $10.00. Please correct this unpleasant experienced. The hotel staff was excellent with their orders to wake us on the morning of our departure, but your orders to them to have a shuttle to take the hotel guests is not right -- correct it otherwise we will not any more stay at your hotels any place in USA. Read moreGenuine Expedia guest review
Very comfortable . Very reasonable. Convenient to airport with free shuttle and they let you leave your car there for free instead of paying airport parking. That alone pays for the room if you're gone for a week!Genuine Hotels.com guest review
Room was clean and comfortableGenuine Expedia guest review
"Find for the money and one night"
It was just Ok. I stayed there because of the convinence to the airport. The air conditioner never shut off and was very loud.Genuine Hotels.com guest review
When we first arrived their were alot of construction workers , moving about therefore my concern was the room are pretty basic. Walked in the front desk ladies were very helpful and friendly. Arrived to my room to my surprise the room was perfect very nice .. The bath the decor we enjoyed our stay . Breakfast time mrs lee , the lady that provides the […] breakfast set up each morning in dining was the greatest .. We will be back Read moreGenuine Hotels.com guest review
"Will BE Back!"
Great stay! 15mins away from New Orleans! Rooms were clean location great and bang for my buck!Genuine Hotels.com guest review
Limited parkingGenuine Hotels.com guest review
This place deserve recognition for service and convenients. They pick you up from the airport and take you back with no problem, just call them when you get on the ground just that simple. The second thing that made my stay here outstanding was, I returned to my room with food from a wedding reception that I thought I had to throw away because I had […] no way of keeping it preserved for late night or next day eating. That's when I asked the front desk if they could refrigerate it for me and they just ask me for my room #. 15 min later a refrigerator + microwave was sent to my room, that was it customer for life!! I have one negative that may be helpful for La Quinta, review with the clients about there checkout time. I thought I paid for 3 days, but I only paid for 2 and I got that knock on the door from a boss looking dude with a beard lol . He was cool and we laugh for a minute, and I took care of my bill for one more night. I left that morning knowing I was taken cared of. Shots out to the brother who worked the bar in the lobby, he was cooler than a fan, and easy to talk too. He made it easier for me to go to bed! lol.......... Great job team!!!!!!!!!! Read moreGenuine Hotels.com guest review
"APIC Vendor/ Educational Meeting"
This was just an overnight stay. We drove form Monroe,La. ( 5 hrs) to attend an educational meeting beginning at 9 am in Metairie.Genuine Expedia guest review
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