hotel was good except for fire alarm going off four times in the middle of the nightGenuine Hotels.com guest review
Super comfortable beds. Excellent staff. Good location. Decent price for what you're getting.Genuine Expedia guest review
"Very quiet newly remodeled property"
Nice place at a reasonable price. Overall very quiet. Quality of the room service food was excellent. I was impressed by the level of preparation. There were only two flaws I noticed in the room. One was a few hairs on the floor in the bathroom and the other was the carpet is coming up forming little peaks on the floor. Looks like an improper carpet […] install. However, I will take that over dirty carpet any day. Overall a great place to stay. Read moreGenuine Expedia guest review
Checking in my husband (same last name) was treated like he was trying to do something wrong because the person who made the reservation was me. I had made the reservation for 2, so was not sure what the problem could be. The bistro/bar was very unorganized and did not have several of the wine selections they advertised. We decided to go elsewhere. […] The main complaint was that our room was right next to the elevator which kept us up half the night. We looked out of the window directly into a wall. Was this punishment for booking with Expedia? I wonder. Read moreGenuine Expedia guest review
Beautiful hotel, great price. Thank you.Genuine Hotels.com guest review
I travel a fair amount for work, and I'm very particular about my bedding. This Sheraton had great, comfortable beds, and very clean rooms. Everything else about my stay was more than pleasant, staff was very friendly and helpful, the pool was clean and refreshing. My only complaint would be the room service (although I'm not sure this a service anymore). […] During my first stay, last summer, I got home late from a meeting and ordered something that was basically small pieces of steak. It was so salty as to be inedible, but everything else about both stays was just about perfect. I'll happily stay here again. Read moreGenuine Hotels.com guest review
Great hotel. Loved the high comfy bedsGenuine Hotels.com guest review
"Very comfortable, friendly and conveninet"
I stayed just one night but I would go back to this hotel again. Very convenient and comfortable for business travelers.Genuine Hotels.com guest review
Staff, room service, and the room all exceeded my expectationsGenuine Expedia guest review
"Amazing staff, great service, great for pets!"
Great stay! Staff was extremely friendly, very pet friendly, no pet deposit, very convenient to walk the dog, room service was great and fast. Great place! Will definitely stay there again.Genuine Expedia guest review
We've stayed on multiple occasions. The service by the staff has always been top notch.Genuine Hotels.com guest review
Everything was acceptable, but the breakfast was genuinely disgusting. Room was nice, bed was comfortable.Genuine Hotels.com guest review
"Good room for short stay."
4/5 stars. Clean, comfortable. Walking distance from a few eateries. I would stay again.Genuine Hotels.com guest review
Wonderful stay. I was even asked if I wanted a crib for my daughter. It took a few calls to finally get it but the guest services lady brought it right away herself.Genuine Expedia guest review
Simple hotel with nice creature comforts and a great priceGenuine Expedia guest review
I have stayed at this property a couple of times when I have an event to attend in the area and it is always a very nice experience. The staff is friendly and efficient. The property has the amenities which I look for, like a nice outside pool area, a gym and free shuttle service. The rooms are clean and comfortable. I would recommend this hotel to […] anyone who needs to stay in the area. Read moreGenuine Hotels.com guest review
"Good facilities with friendly, helpful staff"
I especially liked the fitness center, which was well-equipped, and was accessible 24/7 with my hotel room key. The staff were extraordinarily helpful and friendly.Genuine Hotels.com guest review
"Works In a pinch"
I booked this hotel for a quick trip. It was fine. No one seemed to be staying there, empty bar and restaurant in the late afternoon, but picked up in the later evening. Not a warm and welcoming atmosphere, more adequate. The room was supposed to be non smoking but smelled of smoke every time I entered the room. There was a cigarette burn on the chair […] in the room, so I guess it wasn't a non smoking room. Otherwise it was a bit spartan, but comfortable and clean. In a pinch, it works. Read moreGenuine Hotels.com guest review
greatGenuine Hotels.com guest review
The bed was very comfortableGenuine Hotels.com guest review
"Very nice hotel!"
Hotel was awesome...clean, beds were comfortable, area in California is beautiful!! Highly recommend!!Genuine Hotels.com guest review
"Finally a real 5 star hotel."
Very nice. If the location works for you then its a nice place to stay. There is no gym, and restaurant has limited food items, but the room was great.Genuine Expedia guest review
"Breakfast u have to pay for it"
Hotel was amazing very comfi bed The only thing I did not like when we finish eating breakfast Tha old lady brought us bill for breakfast she said its buffe ? Well my wife had just cofe and muffin I had to pay 17 for each for buffe But that is the only thing I would recomended this hotelGenuine Expedia guest review
"Very close to friends that we visit"
We stay at the hotel once a year for New Year eve. We keep coming back so that tells you we have been happy with the experience.Genuine Expedia guest review
I had a kind of bad experience in a way that this hotel is preity far from every thing, it wasn't mentioned in detail when we booked this hotel.this is not the place for couples.its mainly for business purpose, don't make a mistake of staying there without car.nothing close by.Genuine Expedia guest review
"SO much better!"
We stayed for three nights at the West Lake Mariott Residence Inn and we left becaise of the condition of the place - run down, our shower curtain was installed incorrectily, the sink faucet didn't work correctly, the TV reception was poor and the bedroom was so small I have to walk sideways to get around the bed to my side. We came to the Sheraton […] for the remainder of our stay and what a difference! Most comfortable bed ever - the bathroom was well maintained and they didn't even charge for our dog - joined their rewards program and plan to be a repeat customer. Read moreGenuine Hotels.com guest review
Awesome place to stay! Stayed one after New Years Eve event...highly satisfied! Recommend this hotel to everyone! Did not have breakfast, little too pricey but complimentary Starbucks coffee! Outside hot tub had a little of tree debris but temp was nice and location was great.Genuine Hotels.com guest review
Great location to visit family in Agoura hills for the holidays!Genuine Hotels.com guest review
"Good for one night stay"
Sheraton would never surprise me: It's clean, well designed, convenient. I just spent one night. (We were travelling around with my boyfriend and chosen this place to spend one night and continue our trip.) Hotel is nice. I would give 5, if the front desk lady was a nicer person. I think it was really hard for her to smile. I asked if the room has a […] view and she said it has mountain view. However the room didn't have any view. It's not that important since we haven't spend that much time in the hotel. Still I felt cheated, when I opened the curtains and saw nothing. Read moreGenuine Hotels.com guest review
Thought beds were very comfortableGenuine Hotels.com guest review
"All around great hotel"
Clean, comfortable rooms and professional, friendly staff throughout the hotel. Only complaint is no free internet access.Genuine Hotels.com guest review
We chose this hotel because it was pet-friendly. When they knew we had a dog, they made sure to give us a floor level room with a sliding door to a grassy area outside. The hotel was overall comfortable and clean.Genuine Hotels.com guest review
"Another great business trip stay"
I always enjoy this property due to its staff and consistency of providing a very clean, comfortable room at a competitive rate. Its proximity to everything in Agoura Hills makes it a very easy choice. Would recommend it to any business travelerGenuine Expedia guest review
Always good, always return. A quality stay witn all the amenities for a reasonable price, and the staff is excellent.Genuine Hotels.com guest review
Such a noisy room, unable to sleep all night, they give us a room under the club member room, all night people were walking, moving furniture, and also the AC in the room was making loud noise. Honorably bad stay.Genuine Hotels.com guest review
Wonderful, great staff and service. Very nice location.Genuine Hotels.com guest review
The Sheraton staff went above and beyond my expectations, making my experience one to remember. The customer service provided to me was A+.Genuine Hotels.com guest review
Nice hotel recently remodeled, convenient location. Only knock is food and beverage (bar) service was less than stellarGenuine Expedia guest review
They do need to allow regular TV channels on the tv though.Genuine Hotels.com guest review
"access point for santa monica mountains and malibu"
I have stayed at this hotel multiple times, it is a great jumping off point for exploring the foothills and malibu. The social spaces are fun, couches, outdoor fireplaces, a bar, resturaunt, the pool is small but fine. There tends to be wedding parties staying here which makes for a fun mix of people, no complaints.Genuine Expedia guest review
Great hotel! Friendly staff & room was clean & very nice. The room was a little smaller than what I expected, but I would definitely stay again.Genuine Hotels.com guest review
"Great hotel in Augura Hills"
we stayed one night and everything was perfect!Genuine Expedia guest review
"CLOSE TO FAMILY"
STAFF WAS VERY NICE, BED WAS ONE OF THE MOST COMFORTABLE I HAVE HAD AT ANY HOTELGenuine Expedia guest review
"Everything was just OK..."
Checked in for 1 night. Plenty of parking available, friendly front desk staff, and entrance/bar area pretty nice. We've stayed at different Sheratons before and absolutely loved it!! This one seemed a notch below what we're used to seeing at a Sheraton hotel. The room was nice, nothing really stood out. They give you 1 complimentary water in the room […] the rest of the bottles water is $1. You don't get a robe inside your room.. I'm sure they'd be happy to provide those and slippers if you call the front desk. I'd assume they would already have that in the room though. Oh well! Never had complaints sleeping on their beds... They are pretty comfy! Along with their pillows! I'm a pillow lover so the more pillows the better. I thought they could have added 2 more pillows on their beds. Other than that no complaints. I would probably book this place again if I was gonna be in the area or going to visit Malibu. Good experience overall! Read moreGenuine Expedia guest review
"Visiting a friend at Pepperdine University"
We enjoyed the stay at this hotel but we got it because we were visiting a friend at Pepperdine University. I thought it was closer to the school than it was. The room was clean and the bed was comfortable to sleep in.Genuine Expedia guest review
Beautiful quiet room. VERY spendy breakfast buffet - should be included for the price of a room.Genuine Hotels.com guest review
"Great place to stay"
It was nice. I did wish they had given me a room that didn't look out at a roof. Next time I will ask not to have that. For 200.00 no one should have that room.Genuine Hotels.com guest review
Front Desk Staff -excellent customer service Breakfast Buffet- chef on hand, great selections Rooms-spacious, clean, very comfortable bedsGenuine Expedia guest review
"Convenient to office"
Nice property that is extremely close to my company's offices. . Staff is very friendly and accommodations are always consistent.Genuine Expedia guest review
"Great hotel, loud drunk guests"
My husband and I stayed at this hotel for a wedding we attended in Malibu. Everything about the hotel was great except coming back to our room one night to find drunk wedding guest roaming the halls and being extremely loud in front of our room. I called the front desk and it took 20 mins for security to come ask them to leave. The service at the front […] desk was also a little slow. Big line for checkout and 2 employees attending to one guest at a time. Other than that, we enjoyed our stay and would be happy to return in the future. Read moreGenuine Hotels.com guest review
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