Although it was the busiest time of the year, their service was very disappointing. I waited about 30 minutes before check-in at 7 pm because they were cleaning the room. It took more than 3 hours and more than 5 times phone call (include the calls they didn't pick up) to get slippers, paper tissues and to check the a/c in the room. It wasn't blowing […] dry warm wind, but humid cold at even 90 degrees. They sent somebody who kept saying it's alright. When they changed the room at last, the next room was in the same condition. Read moreGenuine Hotels.com guest review
"Not prepared for guests. Pool & bathrooms dirty!"
We were very disappointed with staff and the overall cleanliness and service. The hot tub was drained and pool and bathrooms dirty. We were awakened in the morning by housekeeping knocking then actually coming into our room at 8:30 am to see if we were ready to check out!!!!!!! Would never stay at this hotel again.Genuine Expedia guest review
"Too crammed rooms .. Not spacious at all"
Felt too claustrophobic .. Front desk is not knowledgeable .. Too expensive .. Too far from the beach area ..Genuine Expedia guest review
This hotel good only about location. Very closed to port of Miami for our cruise. The staff in the front very nice and helpful but the the staff for room service and restaurant sound very meant. They don't supply enough towel for the pool and you ask she will tells you go upstair and get it. The carpet very sticky because the moisture. Just the place […] to transfer - not enjoy to stay for vacation. Sorry we never come back there . Read moreGenuine Hotels.com guest review
Was A first class experience,I would do it again.Genuine Hotels.com guest review
"Very nice hotel, but not near beach"
I think Marriott really provide good service and beautiful rooms. This hotel is also very good, just you have to drive about 10min to see the Miami beach. Other than that, it's good.Genuine Hotels.com guest review
"Late check in. Old rooms"
Could not check in till after check in time. Had to wait for room to be cleaned. Room was old. Tub did not drain right away. Ice bucket leaked.Genuine Expedia guest review
most enjoyable.Genuine Hotels.com guest review
The room was clean and hotel as well. I did expect a better room For the price. There's a shopping center near by which you can take the trolley which is free if you walk a little down the street.Genuine Hotels.com guest review
Wonderful, kind staff. Clean, large rooms. Large serving in Resturant. Nice outdoor pool with outdoor bar.Genuine Expedia guest review
The hotel personel where real nice to all of us, i am planing another stay real soon, is real convinient after a cruiseGenuine Hotels.com guest review
"Close to the American Airlines Arena"
Went to see the Eagles concert and wanted to stay somewhere nice and be close to the venue. The Marriott at Bayside was very close, walking distance, and highly recommended. We were not disappointed, the room was large and clean, the staff friendly and helpful, and the hotel was close to everything we needed. Our experience was wonderful and we will […] not hesitate to visit again. Thanks for making our weekend teriffic. Read moreGenuine Expedia guest review
The front staff were wonderful. they went out their way to make sure everything we could possibly want or want to know about was taken care of. Location was easy to get to everywhere we wanted to go. They do charge for parking and internet. After we accepted that added expense, the stay was fabulous.Genuine Hotels.com guest review
"Great location. Close to cruise terminal."
Enjoyable.Genuine Expedia guest review
Room wasn't impressive compared to other hotels we've stayed at but the view was incredible!Genuine Expedia guest review
Great views room clean they were quick to come to the room and fix radio that wasn't workingGenuine Expedia guest review
"Decent room for the price"
The hotel wasn't that bad, but there are hardly any restaurants or things to do nearby and the staff wasn't very helpful. I called down to inquire about printing something and the person I spoke with said there was no charge to print in their business center. Not only was it $5.99 to access the internet (after already paying $9.95 in the room) but then […] an additional cost to print. When I told the front desk what I was told, he acted like I was crazy. I visited my friend at the Standard and was blown away by how much better it was by comparison. Read moreGenuine Expedia guest review
Unfortunately we were told that there would be wi-fi service in our room. It never worked. Spent over an hour on the phone with the hotels tech he but could not resolve the problem. Went there for business and needed to have internet access. never happened. Very disappointing. Then the TV stopped working and they said it was to late in the night to […] replace it. Was leaving the next morning.... No air vents or fans in the bathroom. Read moreGenuine Expedia guest review
Very nice hotel and clean ,but far away from the beach and the shuttle goes only 3 or 4 times a day whit reservation only , nothing is close to the hotel and the taxi average is like 10 to 22 dollarsGenuine Expedia guest review
"Staff was extremely helpful"
Lost my bag in the cab and the hotel staff did all they could do to help me recover it. They were so helpful in such a stressful situation. If ever back in Miami would would definitely book here again.Genuine Expedia guest review
"overall good place, excellent service"
highly trained staff. world class. I was promised a kind bed with a harbor view room, but when i got to the room, it was courtyard, so that was disappointing.Genuine Hotels.com guest review
Nice clean place to stayGenuine Expedia guest review
"Nice location with great water views."
Staff was great. Enjoyed breakfast on the patio.Genuine Expedia guest review
Very nice hotel - close to cruise terminal and various city sights and activities. Excellent view from the higher floors too!Genuine Expedia guest review
"Good but not as good as the first time."
The room was not as good as the first time I stayed there. I was disappointed with the lack of late night room service.Genuine Expedia guest review
"Excellent hotel and good value for money"
I paid extra for a view of Biscayne Bay and I was not disappointed. I was also fortunate enough to get a room on the 23rd floor so the view was even more spectacular. The hotel is close to Bayside Marketplace which is a lively place with lots to do.Genuine Expedia guest review
"17 Anniversary Celebration"
The overall experience was outstanding from the time we arrived to the time we left the hotel staff was nothing but professional and helpful. The room rates were great the hotel dining was 5 star and location was conveniently located close to downtown. Public transportation was our means of getting around and it was free and we were able to visit a […] lot of attractions. Again this was a great hotel experience. Read moreGenuine Expedia guest review
Its a very nice place. Resturant was a little pricey but none the less a nice place.Genuine Expedia guest review
"Nice and close to the cruise terminal"
Nice hotel and centrally located to everything in down town. Was upgraded and is really a nice place to stay.Genuine Hotels.com guest review
"waiting on a cruise"
I had never been to Miami before, needed a hotel close to the docks, This hotel was perfect, the staff there was extremely helpful and very friendly, the room was very clean, had taxies there on the property at all times, could not of asked for a better hotel, would highly recommened it, Diana from Winston Salem, ncGenuine Expedia guest review
Great location! Awesome room with an awesome view! Great service!Genuine Hotels.com guest review
Marriott Biscayne has allot to learn from boutique hotel. The service was okay, not worth coming back. The service of staff is all about their tips and they know how to ask or not ask for tips. My room was okay but maid forgot towels after cleaning room, twice. Ice Machine broken on my floor and ice delivered took forever. Poor service and front desk […] pretentious. Read moreGenuine Hotels.com guest review
Boring bar, yucky wings, pool not happeningGenuine Hotels.com guest review
"Beautiful hotel, friendly staff, close to AAA."
Beautiful view from balcony. Rooms are nice & beds are very comfy. Went to Miami for concert at AAA. Convenient trolley to Bayside.Genuine Expedia guest review
"Perfect location and amazing view !!"
We stay in many hotels in Miami, but we never found a hotel with nice location and that was good for the kids. Marriott is definitely the hotel we was looking !!Genuine Expedia guest review
"It was alright"
It was okey I´d say, nothing out of the ordinary. Nice clean room with water view as promised. Staff was friendly, but parking was terribly overpriced. I also find it ridiculous to have to pay 11$ a day for internet this day and age.Genuine Hotels.com guest review
"Excellent : Highly Recommend"
It is rare that I give a perfect score, but the staff at this hotel were excellent. Attentive, hospitable and courteous.Genuine Hotels.com guest review
"Pretty bay view"
This hotel is in a great location on the bay. It's perfect for a slightly quieter stay rather than staying in south beach. Hotel staff was really friendly and helpful.Genuine Expedia guest review
"close to the miami basketball arena"
Overall our stay is excellent. The only thing is the parking space is so limited for a large hotel.Genuine Hotels.com guest review
No room service at 11pm. Even though their information states late service 11pm - 2am. We were told that room service wasn't available during this time of the year (Summer).The view was of the marina, Miami Port authority (Cruise Ships) and Miami Beach skyline.Genuine Hotels.com guest review
"Great Hotel Close to the Bay"
Between 8/3/13 and 8/8/13, I stayed at this hotel for a conference. The conference was also at this hotel. From the moment I arrived, the staff was generously kind and courteous. This was much appreciated after a thrice delayed plane flight. Although my room did not face the bay directly, I could see the bay and marina clearly to my left, the street […] below, and the roadway leading to the local beaches. I was blessed to have stayed in Room 510, which is a spacious enough for two adults. The king-sized bed was cozy and comfortable-no lumps. The bathroom has a nice HGTV appeal. This room was on the same floor as the outdoor pool and sauna. The two fitness facility rooms were on the 5th floor as well. The laundry room is located on the fourth floor facing room 408. All of these areas were well-maintained. The only downside to this room is the slight noise that comes from being near the elevators. You could hear the conversations of those getting on and off. If that does not bother you, this is a great space to be in. I highly recommend dining at Catch Grill & Bar, which is located on the lobby floor behind the elevators. This restaurant has yet to disappoint! I so sorry that I did not get the chef's name. However, the wait staff and bartender, Tadeo, make you feel invited. Try the seafood paella or the chicken quesadilla. They are so good. Read moreGenuine Expedia guest review
very comfortable stay. we could walk to several restaurants in the area.Genuine Expedia guest review
"Excellent view; comfortable beds; polite staff;"
great food and view; very helpful staff for food, directions, safety tips for local travel; very nice stay; highly recommended;Genuine Expedia guest review
The hotel was alot better than we thought. We left another hotel after one night and booked this. We were so glad we did. We arrived at 11 a.m. and asked if we could check in early. In less than an hour, our room was ready. They sent housekeeping to the room immediately so, we could check in. We were even given one of the better rooms with surrounding […] bay windows - AWESOME. All of the staff was helpful and courteous. The amenities were great. They have a free shuttle to South Beach and there is a free trolley bus to Bayside that has restaurants, shops, boat rides, etc. We will definitely be back - looking into planning a family trip!! Read moreGenuine Hotels.com guest review
"Thank you! It was a wonderful experience!"
Thank you! It was a pleasant experience! Mary and Veronica were so helpful! The hotel was clean and staff was exceptionally nice! Excellent hotel!Genuine Hotels.com guest review
"close to everything. The swimming pool is great."
My stay in this hotel was great. The games on the 5th floor offered us a good pass time to our group. I liked the big chase game.Genuine Expedia guest review
We recently stayed at merriott bis syne bay , front counter staff was very nice and professional , overall stay was very goodGenuine Hotels.com guest review
nice hotel.responsive staffGenuine Hotels.com guest review
Internet was included free in room rate but they attempted to charge me for it - had to have the bill corrected. On 2nd day of stay the internet was completely down all evening. Wasted hrs. while they attempted to correct it and were unable to - by then it was too late to think of dinner. Taxi or car required to get to downtown Miami. On 1st night the […] restaurant food was horrible - ordered a salad with FRUIT - consisted of what looked like 1 STRAWBERRY cut in the tiniest pieces. Sent it back and order shrimp on flatbread - very tiny shrimp and dry. Later learned there was a lobby connection to Doubletree next door with multiple restaurants, Shuttle service to South Beach runs very infrequently - $25 taxi ride to get there and vague instructions on where to find the shuttle for the return trip. Read moreGenuine Hotels.com guest review
"exciting trip nice hotel . parking crazy price."
I enjoyed my stay, expected more for newly weds no compliments (extras)Genuine Expedia guest review
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