"Not the worst, not the best"
understanding this review is relative to the cost of the room.The hotel was not hard to find . the rate was fare, i might add you have to PAY for the COMPLIMENTARY breakfast and the rate is $30 cheaper without it and the restaurant Charges, you guessed it $15.99 per guest. We where greeted and shown to the front desk by a very courteous host. The hotel […] was very nice. after entering the room the room we noticed some house keeping issues and some maintenance things. first and for most the house keeping crew is not the best i have encountered there was still trash in the bens and some hairs left in the bath. The window was really dirty on the out side and then there was the dreaded top cover and comforter. after some language issues with one of the maids i found out the comforter, as in most hotels although not all, is not changed on a visitor to visitor basis. all issues where readily taken care off except the bath of witch there seem to be a miscommunication between the manager and the housekeeper. so my wife took care of it her self , on our anniversary. The room had some paint flakes and the bathroom door had water damage and the water deposits on the metal surfaces ie the shower rod and faucets. the only problem I had with the management was that they where not forth coming with any kind of compensation for our troubles even after i flat asked them to do so. I do not dislike this hotel per say but if i find other options i most likely will try them first. Read moreGenuine Hotels.com guest review
Response by Marriott Nashville Airport Thank you for your feedback. Your satisfaction is very important to us and we try hard to make sure that all of our guests have a rewarding experience at our hotel. Your review will help us make the necessary improvements in Housekeeping, as it was discussed during our most recent team meeting. We hope that next time you’re in the area you will consider staying with us again.
The room was nice - a little smaller than anticipated, but very nice. I was surprised that our room stay did not include breakfast when other guests did receive complimentary breakfast - not sure what it takes to get the free breakfast rather than paying $15.95 for non-guests. When we checked in, the service was quick but they apparently did not swipe […] the card we gave them for the room charge and instead charged it to the card used to hold the room. They eventually charged the right card when we went back to the desk a second time but this caused a huge inconvenience because that hold charge to the wrong card takes 5 days to be reversed at the bank. Read moreGenuine Expedia guest review
"Very pleasant hotel"
Stopped in for a concert at Arena. Cab fare downtown was about $20 for the 4 of us each way. A shuttle costs about same for round trip. Nice hotel, very clean and well pricedGenuine Expedia guest review
"Close to airport"
Heating/cooling system made a loud noise when coming on and shutting off--woke us up every time. Hallway noise was very loud too. Room was clean, but the sheets had a hole in the fitted sheet and black stains like tar on them too. Staff was courteous and professional.Genuine Hotels.com guest review
Response by Marriott Nashville Airport Please accept our sincere apology for the issues with the cleanliness and noise in your guest room. We want you to know that the comments we receive from our guests are taken very seriously and your comments have been passed along to our Housekeeping Manager for investigation. Again, please accept our apologies for the inconveniences you experienced.
The hotel was great; however, the doors slam very loudly when closed and no matter where you are on the floor its an instant, unsolicited, wake up call.Genuine Hotels.com guest review
"Worth the cab ride"
I came into town with a couple of friends to see a concert. The concert was at Bridgestone arena, on the strip (Broadway). There were no available rooms anywhere close to that area so we decided to stay at the marriott by the airport and take a cab back and forth to the strip. Unfortunately our concert was cancelled but we decided to go anyway and enjoy […] the night life. Having travelled to Nashville several times in the past, I can honestly say that this hotel was outstanding. Although the location isn't prime if you're trying to hit the strip or downtown area, I personally think it's worth taking a cab. The hotel is full of friendly staff, they are extremely helpful and seem to enjoy their job. The hotel is clean! Super clean! The rooms are fantastic, comfortable beds and plenty of space. I love this hotel and I plan to stay again! Read moreGenuine Hotels.com guest review
"Wonderful stay and perfect location"
Everyone was friendly and pleasant. We had an issue with our air conditioner not working and they had it fixed within 20 minutes.Genuine Hotels.com guest review
"Very nice stay!"
We were very happy with our stay. The hotel staff are wonderful and the rooms and comfort of the beds was superb. The only thing not 5 * was our waitress at the restaurant. We wanted to watch part of the game and ordered a few drinks and some loaded up fries to munch on. She never came back to see if we needed another drink or anything? I couldn't even […] get a bill. I just added it up and left more than was enough and we left. We loved our stay at the Marriott and will certainly be visiting again. Read moreGenuine Expedia guest review
"Nice Rooms, Great service, HORRIBLE insulation"
The staff here are great. My room was nice and clean, bed slept well, and the happy hour is really good. The only thing I didn't like was the fact that I lost sleep because I was literally able to hear EVERYTHING going on in the hall and the room connected to me. Someone in the next room COUGHED and I heard it. For the nightly rate at this place I'd […] expect a little more peace and quiet but everything else was great. Read moreGenuine Hotels.com guest review
"Nothing close in area"
The hotel was nice. However, the bed had a smelling body odor which made it uncomfortable to sleep. Trying spraying Lysol no help.Genuine Hotels.com guest review
Response by Marriott Nashville Airport Please accept our sincere apology for the issue with the smell in your guest room. We want you to know that the comments we receive from our guests are taken very seriously and your comments have been passed along to our Housekeeping Manager for investigation. Again, please accept our apologies for the inconveniences you experienced.
Our experience here was not the best. I can not blame Marriott for the entirity of our dissatisfaction, we did not realize that there would be some sort of middle school convention there. The hotel was nice and the staff were very helpful. Other than the hundreds of kids running thru the halls at all hours of the day and night and the total take over […] of the amenities that were offered (elevator,gym,spa,pool, & etc.), our stay was not to awful. And the fact that the rooms are advertised as soundproof and are far from it considering the 2 inch gap between the floor and the door. And definately do not take a green cab, go for the yellow ones, they are about $10 cheaper between the hotel and downtown. Read moreGenuine Hotels.com guest review
Response by Marriott Nashville Airport Thank you for your recent review. We apologize for the noise you experienced from the other hotel guests. We tried to keep the groups contained on certain floors, but there were some public areas where we were unable to do this. We have relayed your comments about the disturbances to our Director of Security and hope to use this as a learning experience and make improvements going forward. Again, we hope you will accept our sincere apologies for this lapse in service and hope you will give us another opportunity to redeem ourselves the next time you are in the Nashville area.
Staff was friendly, service was great. Very Clean. Two thumbs up.Genuine Expedia guest review
"Our recent visit"
Very nice place to stay. Would recommend this hotel to everyone.Genuine Expedia guest review
Family member paid the same rate but got free breakfast. Why not included in my package? Will still return if opportunity comes again.Genuine Expedia guest review
"Excellent hotel, not far from downtown."
The staff are great, the hotel is in a great location. It isn't far from the Grand Ole Opry area or downtown.Genuine Expedia guest review
Great place and better rate than in town. Took a cab in to town for $20.Genuine Hotels.com guest review
Everything was perfect. The beds were comfortable, the workout room was incredible, the breakfast buffet was delicious. Thank you, thank you, thank you!Genuine Expedia guest review
"Great service and affordable"
It was niceGenuine Hotels.com guest review
"Very nice, recently updated, and easy to find."
Unfortunately while visiting we was hit by a ice and snow storm. When time to leave for class the following morning my car was iced over. The staff was more than helpful in helping with locating an ice scrapper and helped so I could be on my way.Genuine Expedia guest review
"Convention - A plus, area not so well"
This is a great hotel, just so far from all attractions and other restaurants, so it limits your choices. Very far from downtown, no shuttle service. I have stayed at other airport hotel with shuttle service. Also, the hotel needs to stop charging for internet service. We are now in 2014.Genuine Hotels.com guest review
"Beautiful hotel w/a STARBUCKS :)"
We could not have asked for better service! The staff & hotel were amazing! The only complaint I have would be that there was not a fridge in the room. We stayed there w children, one being 10 month old baby & we had no way to keep things refridgerated. Loved the convenience of having a Starbucks inside the hotel, really helped me make it through a […] weekend of teenage girls at show choir competition at Belmont ;) Read moreGenuine Expedia guest review
Excellent hotelGenuine Hotels.com guest review
"very nice atmosphere, not too far from downtown"
Very nice hotel, fairly new, great decor, loved the indoor pool and spa.Genuine Expedia guest review
This was my second stay at the Airport Marriott and we love it. The staff is amazing, the hotel is beautiful and the lounge is great for meals or drinks (though a little pricey). We travel to Nashville often and plan to return to this hotel.Genuine Expedia guest review
"Construction is finished"
Quick easy and comfortable stay. Everything you need in a hotelGenuine Expedia guest review
"convenient to travel especially on interstate"
comfortable, clean and nice ambianceGenuine Hotels.com guest review
For a 4 star hotel, it would have been nice to have had valet service. The staff was great. Hotel was tricky to find but overall it was a nice stay.Genuine Hotels.com guest review
We really enjoyed our stay . We was allowed with no extra fees to check in early . The courier service that was recommended through the hotel was very kind . The restraunt downstairs called Champions was great, the service and the food was out of this world . I would highly recommend this place and would definetly consider going back again .Genuine Expedia guest review
"Great Customer Service"
Helpful Front Desk, Valet and Concierge Services. Free Valet service was a surprise. Bed extremely comfortable. Facility and rooms clean.Genuine Expedia guest review
"Nice hotel but not close to anything"
Nice hotel and staff but without a car, nothing is accessible. Also, the review says close to downtown but thats not true. A cab ride would be impossible unless you have a lot of $$ to spend.Genuine Expedia guest review
Our stay was only limited but the staff recognized and greeted us like family. Kids had a blast swimming and playing in the two room suite. The Breakfast buffett was unbelievably good. To top it off, the Champions room was our favorite, with all the TVs and the massive big screen was perfect for the NFL playoffs. Thank you, the RoyersGenuine Hotels.com guest review
"High Price, but very NIce"
The hotel was pricey but not so bad through the price we got on hotels.com. This being said, it really was worth it. Very comfortable and well appointed. I will say that I was a little disappointed that they charged me $11 for wifi that was supposed to be included in the room price, but other than that it was pleasant enough. There is a Starbucks in […] the hotel downstairs, location was really good, and checkout was a breeze just dropping the card and walking out. Read moreGenuine Hotels.com guest review
on the whole very good, room was nice , bathroom was very small.Genuine Hotels.com guest review
"Easy to get to from the highway."
Everyone was friendly and helpful.Genuine Expedia guest review
"Wonderful place to stay but...."
We enjoyed our stay. The staff was amazing. Rooms where excellent. My only complaint is that fact you had to pay an additional $14.95 a day to have wifi access in your room. There is free wifi in your room but not in your room.Genuine Expedia guest review
"Very nice hotel. Easy check in and check out."
The staff was welcoming and helpful, giving extra coffee for the next morning. The room was clean, carpet new and clean. Linens crisp and fresh. I can't thinks of anything lacking in this hotel.Genuine Expedia guest review
I always enjoy staying at Marriott. The staff is always friendly. The only complaint I have is that I went to the Champions Sports Bar for dinner and sat there for 15 minutes with no service. I finally left and went somewhere else. That is the only negative thing that happened during my four night stay. I will definitely stay at this hotel again.Genuine Hotels.com guest review
"Excellent hotel close to Nashville TN airport"
Will definitely go back!!! Free airport shuttle or parking with stay. Was worried I might not wake up for flight, but they made sure I was up by knocking on door when I didn't answer wake up call. Bed very comfortableGenuine Expedia guest review
"Nice hotel. Marriott's are the best."
Nice comfortable stay. Would have liked to have had a small table in the room.Genuine Hotels.com guest review
"1 Small Problem"
My stay at your Marriott would have been excellent if it wasn't for the billing issues that I had. There was constant problems with the breakfast not being included with my room and there were pending charges on two separate personal accounts for the room charges. other than that, which I consider small issues, my stay was great.Genuine Hotels.com guest review
We were there in Nashville for my daughters 17th birthday, and our hotel experience was excellent, the room was clean, the staff was friendly and our stay was excellent!Genuine Expedia guest review
"Clean, nice gym, good restaurant."
Accommodating, staff were courteous. Clean and comfortable. Good location to downtown Nashville. Very nice gym and restaurant food and environment very nice. Enjoyed our stay.Genuine Expedia guest review
I had a great experience at this hotel!Genuine Expedia guest review
I enjoyed the convenience of being right between the airport and downtown. The atmosphere in the hotel was wonderful.Genuine Hotels.com guest review
"Nice hotel but overpriced"
Nice hotel but for being away from the downtown area it was pricey especially after the taxes are added on. Stayed downtown hotel the next night in walking distance from everywhere we wanted to go for less money and just as niceGenuine Expedia guest review
"Fabulous Hotel & Staff"
Everything about our stay at the Marriott was great. We had two rooms reserved for Saturday night. We were hoping we could get them next to each other, but we were not sure if it would be possible! We arrived at noon and both our rooms were already ready and they made sure we had two right next to each other. The concierge called and made sure we had […] two vans ready to take us downtown...we barely had to wait at all. When we arrived back at the hotel later that night, James was there greeting us with a smile! Even though it is not the closest spot to downtown Nashville, I would for sure stay here again, because the staff was so welcoming and friendly to my very large, slightly crazy group of friends :) Read moreGenuine Expedia guest review
Excellent front desk service! Both the concierge and front desk were available to ask any questions and provided very helpful info for first timers in Nashville. The room was always clean with fresh towels and new toiletries always provided.Genuine Hotels.com guest review
"Very Accommodating !!"
I grossly underestimated my time of arrival, and had to call twice. It was pretty much the early morning by the time I arrived feeling frustrated and more than worn out. The hotel sits right up against the highway, but the feeder roads take you past the building without a way to exit. My phone died, so I had to rely on sight and did a few passes before […] I found the road to the road that lead to the road to the hotel. When I got there, complimentary valet was so welcoming. I tried not to vent about my journey, but the first thing the desk clerk said was "Are you, ok? Let me try to help you out." Kevin told me breakfast buffet was on him so I can fill myself up and get a good sleep before checkout. He made sure I had a great King sized with comfort perks-robe, water, all toiletries, tech amenities all worked. Blackout curtains put me to sleep instantly for 5 hrs. Did I mention the buffet was excellent? Chef prepared omelettes and eggs, salmon, fat, full sized sausage links and attentive table service. Tables were plenty, and booths have 19" flat screens so you can relax and hang out a bit while you dine. A very comfy stay. I will be back here next time I have to go to Nashville. Read moreGenuine Expedia guest review
"Over priced for what you get"
while staff were pleasant and room was clean and faclities were ok this hotel is priced as a 4-5* hotel and really isn't. Its an old Marriott with a new coat of paint and passed off as luxury and its really isn't. A friend said he had mold in his bathroom. No free Wi-Fi no free coffee in the lobby, over priced under whelming restaurant for Breakfast. […] Parking isn't set up well and you may park a long way from the main entrance at night (never seemed like anyone left here) It is out by the airport and a good ride into Nashville. Free shuttle to airport is nice but took 30 minutes to get from airport to hotel. Nice clean hotel but not for that price. I guess they cater to business tarvelers on expense accounts who don't really worry about such items while we were in town for music and siteseeing. Read moreGenuine Expedia guest review
Glad I had a GPS because I had a late arrival and it was very dark trying to get from a restaurant still in the vicinity of the airport to the hotel itself although it being on a hill, you couldn't help not seeing it from many locations--just getting to it through a semi-business center area was a little confusing.Genuine Hotels.com guest review
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