"Great place to stay!!!"
I enjoyed my weekend stay at the Marriott. The staff was very helpful and friendly. The room was clean. Since it is only 2 blocks from the 16th Street Mall it is close to many restaurants and shopping. I will definitely consider staying here again.Genuine Hotels.com guest review
"convenient in town hotel"
Nice hotel but we didn't get the king bed we wanted. Great location. Very clean and friendly.Genuine Hotels.com guest review
"Fukin great place to stay"
AwesomeGenuine Hotels.com guest review
"Excellent for conference"
Registration was a breeze for me even though I had 4 rooms to worry about. The checking process was fast and greatly appreciated. Even though we were on the 5th floor our view was not bad. Housekeeping was great. Catarina ROCKS ( forgive me if I spelled the name incorrectly). She has the best personality. The entire staff at the hotel is wonderful. […] We were there for a conference and every staff member encountered was courteous and professional. At one of our lunches, I told the server I had problems with diary products. She quickly offered me another salad; however, I really was not hungry and I declined. I did not want to waste food. The server made sure that my entree was diary free. The concierge was very helpful in recommending places for us to go. We all enjoyed our stay. Read moreGenuine Expedia guest review
"Good, but not Great"
We stayed here for non-business purposes. It's close to 16th street ped mall and a half mile walk to Larimer Square. It's very centrally located so it's a quick walk to restaurants, state capital buildings, bike rentals, etc. Even Coors Field and Blake Street are a mile away. The hotel has a nice lobby but the rooms could use a renovation soon- they […] look like they're from the mid-90's. The room was fine but nothing too fancy or special. A true 4/5 because it was very good but didn't blow us away by any means. Read moreGenuine Hotels.com guest review
Overpriced, unfriendly, horrible beds (way too soft), not renovated as described on the website.Genuine Expedia guest review
Response by Marriott Denver City Center Thank you for taking the time to share a review of your time at the Denver Marriott City Center. We appreciate your honest feedback, both positive and negative. Your comments are essential in allowing us to uphold and maintain the guest experience. We are sorry to hear about the obstacles you encountered during your stay. Rest assured that we will pass your comments on to the appropriate management associates to ensure that we are doing all we can to offer the best guest experience possible. We are glad to hear that Paul was able to help make your stay more enjoyable. We sincerely hope you will reconsider and join us in the future so we may be able to offer you an excellent experience. Steve
"Nice hotel and walking distance to Coors field."
Hotel was close to univerty of Colorado Denver, shopping and ballpark.Genuine Expedia guest review
"Convenient Locataion, Excellent Service"
I went to Denver with a friend, and the Marriott was a fantastic place for us to stay! It is within walking distance of the 16th St Mall, which has plenty of great places to eat and shop. The staff was extremely helpful, and were quick to respond to our requests.Genuine Hotels.com guest review
Good location. Bathrooms a little small. Worth staying at.Genuine Expedia guest review
"worst experience there yet"
We normally love the marriott, but didn't have a good experience this time. Valet was $35, the only q-tip in our bathroom was the used one on the floor from the previous tenant, the front desk had no aspirin or gift shop to buy aspirin, we didn't havewrought towels for me to shower in the morning- but after calling twice over an hour, still never received […] any. Oh, and after Bringing home leftovers, discovered there was no mini fridge. Not exactly the luxurious stay we had hoped for. Read moreGenuine Hotels.com guest review
Response by Marriott Denver City Center Thank you for your candid feedback about the hotel. We strive to improve our product and services on a daily basis with our Hosts so I’ll be sure to share this at our operations meeting. The valet pricing we offer is comparable to all the major hotel brands in Downtown Denver. It sounds you experienced some service issues from housekeeping that are not common so I’m following-up with that department to understand trends so we can improve overall. Please give us another chance the next time you are in Denver.
Great!Genuine Hotels.com guest review
"Nice business hotel"
Good location. Nice amenities. Lots of good restaurants around. Guard & Grace is a must try.Genuine Expedia guest review
Response by Marriott Denver City Center We welcome Guard & Grace to the neighborhood!!
"I have stayed at this hotel twice...so far so good"
Everything was perfect with the exception that one of the times we had valet pull up our car and it took about 1hr and 15min....we used their text for your car service but that failed that one time out of about 6...the valet rep said something about the gate was stuck...with a smerk on her face....I just wished someone their told us what was going on […] without me having to keep asking and everyone telling me "its being pulled up sir" we almost missed a reservation because of this.....all in all its my second time staying at this hotel and I will stay there again.. Read moreGenuine Expedia guest review
I have stayed at the Marriott Hotel in other cities, but this one does not compare favorably with my prior experiences. I was there for three days and the light bulbs that were out were not changed while I was there, the toilet almost overflowed on the second and third nights, and either the hair dryer or the switch to plug it in to had a short. I […] loved that Starbucks was in the hotel on the first floor, but apparently it closed earlier than I anticipated. It would have been nice to have a sign indicating such. If there was a sign, it was not obvious to me. Although the location was great, the entry off the street was not well executed. Signs were needed for people who pulled in off of the one-way street to get their bearings and blocked access to the hotel lobby. Read moreGenuine Expedia guest review
Response by Marriott Denver City Center Greetings! Thank you for your willingness to share your comments about the hotel. We have a full team here on-site that ensures that everything is working properly for our guests. While the issues you encountered are not a daily problem within the hotel, at times they do occur and it’s our job to ensure the issues get fixed immediately. We appreciate your business and hope you select us the next time you are in town.
"Very nice hotel, very close to 16th street mall."
I called this hotel "swanky"when talking to friends. It's big, centrally located, with a beautiful lobby, and a Starbucks on site! The pool and gym area were great as well. Our air conditioning wasn't working in our room, but the maintenance man was there and had fixed it in ten minutes.Genuine Expedia guest review
Draft was very friendly and helpfulGenuine Hotels.com guest review
Will never understand why downtown hotels charge so much and don't offer things like free internet, and this one did not have the golf channel available. Won't stay there again during a major golf tournamentGenuine Hotels.com guest review
"Staff are amazing!"
This hotel was amazing and Alex at the front desk really looked after usGenuine Expedia guest review
"Perfect spot to stay downtown."
Went for a Fri,sat,sun weekend. Everything downtown was walkable. Went up and down 16th st which is where the bars and restaurants are. Super clean, nice downtown. Saturday walked to the Pepsi center to see George strait. Sunday only took about 25 minutes to get up into the Rockies. City and hotel very nice and clean. Will do again.Genuine Expedia guest review
"Business and Pleasure Trip"
Marriott was in a good area downtown with lots of places to eat and shop very close by. It was very clean and staff was very friendly. Other than a false fire alarm at midnight it was good stay.Genuine Hotels.com guest review
It was good, except you screwed up my reservation. It was to be for 2 nights not 1. So it was a hassle to do another resertvation. The staff hadnled it ok, once I talked to the right person.Genuine Hotels.com guest review
Very friendly staff - great location - within walking distance to shops and restaurants ! Nice pool and workout facility...Genuine Hotels.com guest review
"Bachelor party part deux"
Fine. Great location etc. no parking. Otherwise great hotel.Genuine Expedia guest review
"St. Paddy's Visit"
We went to a concert at the Pepsi Center and then stayed downtown before the Runnin' of the Green 2014. It was a short walk from the 16th Mall free shuttle. We chose this hotel due to it's price online. It was exactly what we expected. It wasn't a luxury room, but it did have everything that we needed for our short stay in Denver. I liked the HDTV, […] as well as all the media inputs that would come in handy for an extended stay. The bathroom was small however the shower was the perfect size. The bar downstairs seemed busy we returned to our room after the show, and the Starbucks in the lobby was convenient in the morning. I look forward to seeing what their current construction project turns out. We did not park downtown due to extremely high parking costs. I would stay here again due to it's price and overall cleanliness. Read moreGenuine Hotels.com guest review
"its nice to be hear and very cool place."
i experienced a good accomodation from this hotel and i love it so much.Genuine Expedia guest review
"its nice to be hear and very cool place."
i experienced a good accomodation from this hotel and i love it so much.Genuine Expedia guest review
"No customer service"
I made my room purchase for 2 beds. When I get there they can only give me a room with a King size bed. I advised them that my room reservation was for 2 beds as it would be me and the two daughters, that we would not all fit into a king size bed. The gentleman advised me that I guess you shouldn't have gotten it through Expedia and there was ABSOLUTELY […] NOTHING he could do about it. I WILL NEVER STAY THERE AGAIN! Read moreGenuine Expedia guest review
Response by Marriott Denver City Center Thanks for your feedback about the hotel. We would love to make your next stay more positively memorable. It is our goal to meet all of our guests request and I do apologize that we were unable to do this for you. I’ll share your comments with our hotel staff during the next operations meeting so we can better assist our guests in the future. We appreciate your business and hope that we will have the opportunity to serve you in the future and surpass your expectations. Thank you again for your comments; they help us to improve our service every day.
I booked the hotel for a romantic night with my boyfriend. We had been downtown for a pub crawl, and it was in the perfect location. 16th Street mall was only blocks away, as well as some great restaurants. The room was perfect size, and the bed was SO comfy! The pool was a little cold, but other than that, no bad experiences!Genuine Hotels.com guest review
Response by Marriott Denver City Center Glad you liked it. Come back and stay with us again!
"Nice hotel right downtown"
There was a slight issue when we checked in. They only had a room with a King when we asked for two doubles (2 adults and 2 kids). They indicated our Expedia request for two beds came across to them as a suggestion, not a requirement. They were able to get us a room with two beds, but it was the handicapped room so the shower head was low, etc. The […] room was not a spacious as I would have liked, but other than that it was fine. The pool was nice and the breakfast buffet was good, although a bit overpriced. Given the fact that we spent very little time in the room it was definitely OK. Read moreGenuine Expedia guest review
Response by Marriott Denver City Center We appreciate your feedback about your stay with us. Although I’m disappointed your reservation did not come through indicating the room with two beds, I am satisfied with our staff’s response in putting your family in the best case scenario – an ADA room with two beds. I’m thrilled about your feedback regarding the hotel’s Staff Service. We strive to provide the best service possible for our guests. The engineering team consistently audits the rooms for issues like the one you described. Come back and see us again!
While the hotel was near the end of a massive remodel that was inconvenient - the staff was exceptionally delightful, courteous, and accommodating.Genuine Hotels.com guest review
Response by Marriott Denver City Center Thank you for your positive commnets!Our lobby renovation will be done shortly and I encourage you to experience the new lobby .
"Perfect location. Great customer service."
Would definitely come back again. Great place to stay. Close to 16th street.Genuine Expedia guest review
Response by Marriott Denver City Center I'll share your commnets during our next staff meeting! Thank you for your business!
"Close to Cervantes"
Nice hotel and good quality for the price. Only disappointment was the restaurant and food for the price. Would not eat at this hotel again.Genuine Hotels.com guest review
"If you book with web site"
It was horrible, very uncomfortable, and treated different then as if we would have made reservations through hotel. Didnt get newspaper could have a late check out, and the room was way different and way uncomfortable then other rooms.Genuine Hotels.com guest review
Response by Marriott Denver City Center Thanks for your feedback about the hotel. We would love to make your next stay more positively memorable. I’ll share your comments with our hotel staff during the next operations meeting so we can better assist our guests in the future. We are happy to deliver newspaper upon request to all guest rooms. Come see us again soon!
"Great Value and Location"
Loved our stay. Staff was super friendly, the bar has a giant projection screen TV for watching sports, and stayed open past closing time for our group who were watching the Sochi Olympics. Other than the lobby construction, and some street noise from outside street construction, it was a perfect stay and would stay here again.Genuine Hotels.com guest review
Response by Marriott Denver City Center We appreciate your great comments about the hotel. Come back and see us again! Our lobby renovations will be done here in the next couple of days. Steve
"Good location, small rooms"
You can't beat the location. Services, particularly the buffet breakfast, were excellent. The rooma are small, but clean, comfortable, well maintained, and well appointed. I wouldn't try to put a roll-away in them.Genuine Hotels.com guest review
Response by Marriott Denver City Center Thank you for the great comments about the hotel and the great stay you had with us. Come back and see us again! Steve
"Marriott City Center"
I have no idea why the Marriott decided to remodel their lobby during January. The National western and the Broncos playoff run guarantee 100% occupancy during the entire month. You would think they would take that into consideration. Construction made things unsightly, cramped and ugly. Certainly was disappointed at their choice. Have stayed at much […] nicer venues in Denver in the past. For me, average at best.... Read moreGenuine Expedia guest review
"Nice hotel, great location for 16th street mall"
I enjoyed the comfort of the hotel beds. Most staff were very nice. Great amentities. The only bad things were that the waiter in the buffet downstairs at the hotel was a bit rude. My husband ask for a drink and when the waiter came back i remembered that i needed creamer and the waiter said "oh my God" under his breathe as h e walked away, which i […] found very offensive. And the waitress the following morning was a little rude as well. The valet guy was a little agressive about getting a tip as he stood in front of our car door and my husband had to ask him to move so he could close the car door. They charge for wifi and just about everything else at the hotel. They do not have an option for regular parking so u either have to go next door to pay at a parking garage or use their expensive valet. Read moreGenuine Expedia guest review
Response by Marriott Denver City Center Thank you so much for your feedback about our hotel. We take pride in our great hotel location, amenities, and staff. We spend a tremendous amount of time with our Hosts to ensure the guest experience is Excellent. We refer to our hotel staff as Hosts because we want them to treat our guests as if we are hosting them in our own home. With that in mind, your comments specifically relating to our staff is concerning. I thank you for your business and urge you to give us another chance the next time you are in town. Sincerely, Steve Aronson, Director of Sales.
"Decent downtown location"
The rooms were small and a bit outdated but clean and nicely furnished.Genuine Expedia guest review
Response by Marriott Denver City Center We appreciate your business and welcome you back anytime your travels bring you back to Denver!
"Amazing hotel for the price!"
Loved everything about this hotel- friendly staff, nice atmosphere, very clean and comfortable rooms. Great location close to 16th street mall, etc. For the price compared to other hotels we have stayed at in the area I felt this was a great value. Thanks we will be back.Genuine Hotels.com guest review
Response by Marriott Denver City Center We love hearing great comments like that! I'll share your feedback at our next staff meeting.
The location was perfect. Went to Denver for an NBA game. Construction being done on the hotel but there was no issue with noise.Genuine Hotels.com guest review
Response by Marriott Denver City Center Thank you for your business! Come back when our renovations are complete so that you can enjoy a World Class lobby.
Construction in the lobby a bit disruptingGenuine Expedia guest review
It is right next to 16th Street Mall. Very convenient location. Room is clean. I have no any bad thing to say about this hotel.Genuine Hotels.com guest review
"Nicely located close from 16 St mall"
Family of 4; two small of a room with 2 beds. Were in much spacious room in Keystone for over a week and we never felt cramped like here. Fortunately, that was only for one night. Hotel in renovation but really did not bug us. Friendly staff and inexpensive and copious BF; we payed for the 2 adults only and ate for 6! Really good stuff and nice coo […] k. Read moreGenuine Expedia guest review
We were there only one night. The staff was very nice, I would like to especially thank Ida, a house keeper, who stopped what she was doing to go to her storage room and find me an item I needed. The beds were very comfortable and you get plenty of pillows. Really disappointed that the bar closed at 1:00 a.m. on a Saturday night and the bartender was […] rude. If we need to stay in Denver again, we will stay at the Marriott. Read moreGenuine Hotels.com guest review
Response by Marriott Denver City Center Thank you for your business!
Terrible , noisy renovation is going on, restaurants closed,other overcrowded .Genuine Hotels.com guest review
"Friendly and helpful"
When I arrived, I found out that hotels.com had not secured the appointment. The lady at the front desk, took my confirmation email and took good care of me. It was a friendly group of employees and a nice place to stay. Convenient location...I would recommend this hotel to anyone staying in the downtown area.Genuine Hotels.com guest review
Response by Marriott Denver City Center Thank you for your business! We look forward to hosting you again at our hotel.
"very good stay"
great hotel, although the A/C or heater unit was noisy. It did not disturb my sleep though, and overall the room was great.Genuine Hotels.com guest review
"Perfect for 16th st Mall"
Excellent food. I bought the breakfast ahead of time but wasn't sure it processed so i asked the front desk and they told me just tell the waitress. . Usually you get a little coupon.Genuine Hotels.com guest review
When I inquired before I made the reservation, I was told by the front desk, that parking fees were $15.00 per day. When I checked in, I soon found out that parking was $15.00 for up to 5 hours and that it was $32.00 per day for overnight parking. Charging for internet use in the room and the business center seems antiquated. This is the first hotel […] of over a dozen I have stayed in this year, that still charge for use of the internet in the room and business center. Although the room was nice, it was very small for 2 adults, similar class hotel rooms in the area were significantly larger for a comparable price. Read moreGenuine Hotels.com guest review
Everything was very nice. Breakfast bar was awesome. Only grip is there was standing water in the tub, house keeping prob forgot to drain after cleaning it.Genuine Expedia guest review
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