"Very Slow Elevators"
The elevators at the hotel are very slow. Of the four elevators it seems like only two are in service. I waited six minutes for an elevator.Genuine Hotels.com guest review
Will stay again!Genuine Hotels.com guest review
The hotel was nice & staff was wonderful. However, had I known that they catered to groups of school kids, would have gone elsewhere. The kids took over the hotel. One group out, the next was shuttled in. Could not use the pool or facilities. Elevators were slow & kids pressed every floor as they exited the elevators. There seemed to be nobody in charge. […] While convenient to the metro, cleanliness, & a friendly staff, they seemed to cater to the groups & not the other paying guests. I was not the only adult to say so. Couldn't use the facilities. These groups overtook the lobby, the pool, the fitness center. Our room was next to the ice machine & vending machine & it was awesome hearing these kids at 3 in the morning!!! Read moreGenuine Hotels.com guest review
Response by Crystal Gateway Marriott Dear Ms. Leitschuh, Thank you for taking time out of your busy schedule to provide us with valueable feedback. I wanted to thank you very much for your kind comments about the friendliness of our staff, hotel cleanliness and convenient location. Unfortunately your trip was less than excellent due to the groups in the hotel. While we try to do our best to seperate groups from our other guests, somethimes that is not enough. I will certainly take your feedback and use it to address similar situations in the future to hopefully avoid same experience for our other guests. I truly appreciate your time and would love to be your host next time you are in the area.
Perfect hotel. Was so convenient to the metro and all of DC. Quiet, clean, peaceful and beautiful. I highly recommend to anyone.Genuine Hotels.com guest review
"Convenient location, close to everything via Metro"
It was OK. The hotel is not one to take my breath away. It needs TLC and renovations, but it is pretty decent. Overpriced I would say, but very conveniently located with Metro accessibility, which is a plus! Rooms were clean and comfortable, staff pretty courteous although at times incompetent. Hated the fact that there are no refrigerators, or safe […] boxes in the room. Having to approach the front desk every day to have access to my valuables was a real hassle... Read moreGenuine Expedia guest review
Response by Crystal Gateway Marriott Dear Milla, Thank you for providing feedback from your recent stay at the Crystal Gateway Marriott. We take all fedback seriously and use it to improve our offerings and services. I completely understand not having direct access to a safe is not convenient. As for the fridges, some of our rooms have those as part of the room amenity and we can deliver a fridge to any room per uguest request. On the flip side, i am happy to hear about the cleanliness of the hotel and the benefit of the location with easy access to Metro and Washington DC. We will work on adding safes into our rooms during our next rooms redo to make the hotel more convenient for our guests. I appreciate your time in providing us the feedback and we look forward to hosting you again in the near future. Thank you for your business!
"Fee for WiFi in room, pool, jacuzzi, upscale feel"
This was overall a very nice stay. Room was very clean. The pool hours should be longer. For the expense of a pool, to only allow it to be used a few hours in the evening seems wasteful. The pool was beautiful and well maintained and there is a jacuzzi as well. In room free WiFi should be a standard in a hotel of this caliber. That was inconvenient […] and annoying. There is drect access to an underground mall with shops ranging from hgh-end to a Rite-Aid. You can also access the metro diirectly beneath the hotel. The concierge was not very helpful but the front desk people were frendly and knowledgeable. Read moreGenuine Expedia guest review
"Location perfect for DC"
The price of this hotel ($83) per night was perfect. The metro and a mall is under the hotel, perfect! 10 minute ride into DC on the metro., perfect! Hotel staff helpful to find attractions. I asked for a rollaway bed and extra towels staff was up to my room within 15 minutes. One negative nobody monitored the pool area, a little unsafe when it was […] over run by teens. I'm sure the pool area must have exceeded the max capacity but nothing was done to control the situation. We had to usher our kids away from the teens as a lot of horse play was going on. Read moreGenuine Hotels.com guest review
"Very convenient location and easy transport to DC"
We booked the hotel with a breakfast and parking package, which made it affordable. When booking we could only get a king size bed, but upon calling the hotel in the morning of arrival they were able to change it to two queen beds instead, which really works much better with 2 adults and 3 kids :) The hotel was really nice, seemed new(ish), or at least […] recently updated. It had a nice atmosphere, pleasent staff and good location. The hotel is located in Arlington, about 15 minutes from DC via Metro. The Metro is connected to the hotel via a tunnel, which also leads to a shopping center. This made for an extremely convenient commute to DC, as well as some grocery shopping for essentials. The kids loved the pool, although it was quite small, and not opened to the outdoor part - they should just open it up. The breakfast buffet got backed up in the morning, and it took about 20 min. to get a table, and 10-15 minutes to order an omelet. It was, however, a very good buffet! Only two elevators were working at the time of our stay, so we ended up taking the stairs to the seventh floor several times. This was good exercise, but probably a problem for some. All in all a very good experience, and we would definetely stay at this hotel again. Read moreGenuine Expedia guest review
"Visiting Washington D.C.!!!"
The Hotel was fantastic and the staff were very friendly and helpful!! The Metro Subway is directly connected to the Hotel and very user friendly!! We plan on staying here again for our next trip to the area!! The only Con is the daily parking fee of $26.00 per day; otherwise this Hotel was great!!!Genuine Expedia guest review
We stay at the property each time we come to Arlington. Love the location and convenience. The brunch is very good and reasonable.Genuine Hotels.com guest review
"Spring Break Stay"
Next time don't pick spring break to stay at a hotel in the nations capital. Also two elevators were down which made for long waits on the 17th floor. But the staff was very friendly and helpful.Genuine Hotels.com guest review
"Great for a family"
The convenience of having the mall "underneath" the hotel Is great. Great places to eat. Metro stop. Very convenient! The staff at the hotel are fantastic. Pool is very nice. Unfortunately, the bars ans restaurants at the hotel close at midnight and they announce last call early. (It might be a DC thing).Genuine Expedia guest review
"Above and beyond customer services"
Great customer service from the moment shuttle picks you up at the airport. Friendly and helpful drivers, courteous staff at the information and front desk, thorough cleaning staff. Words are not enough to describe one of the most, if not the most pleasant stays I've had at a hotel. Marriott Crystal Gateway is in a class of it's own: amazing.Genuine Expedia guest review
convenient，comfortable and close to subway the bed is goodGenuine Expedia guest review
This hotel was located in a very accessible area. Nice to have the mall entrance right in the hotel and such easy access to the metro. I enjoyed my stay emensley! ThanksGenuine Hotels.com guest review
"Very clean, comfortable, convenient, and quiet."
I had never stayed here before, but have been in several surrounding hotels in Crystal City. This one topped them all.Genuine Expedia guest review
"Food Service could be improved"
On Sunday, before 7 am, there's no coffee except the bad stuff in the room. I ordered a vegetable pasta one night from room service, and the dish was about 95% pasta and 5% vegetables.Genuine Expedia guest review
We had a wonderful stay at the Crystal Gateway Marriott! The hotel was great and the location was even better. We loved the easy access to the metro and the shops from the lobby.Genuine Hotels.com guest review
"could not check in on time"
had been on road all day and room was not ready at 4pmGenuine Expedia guest review
quite near to the metro station ,and the staff is nice , quite good experienceGenuine Expedia guest review
This is a great hotel. There are plenty of shops and restaurants in walking distance. there is a metro station and a mall right under the hotel. its super close to all the must see sights in DC and arlington. and the best part is it was VERY affordable. great staff too. parking was a little expensive, but it was worth it.Genuine Hotels.com guest review
"Need better food selection in the area."
Nice staff. Very helpful staff. Room was cleaned early every day. Seemed to have a difficult time finding good restaurants in the area at a reasonable price with a healthy selection for children.Genuine Expedia guest review
"Nice hotel but unbelievably overpriced."
Decent hotel but not worth the $600 I spent for one night for one person.Genuine Expedia guest review
Website said pool would be fixed by March 1st. We were there march 13-15. After a long road trip a pool would have been nice. But noooooo housekeeping told us while we were waking around the 2nd floor looking for it that it was closed still.Genuine Hotels.com guest review
Perfect hotel near Union Station and the capital. Awesome for a nice run on the national mall.Genuine Expedia guest review
Good stay overall. Great location. Great price. Hotel food pretty expensive. Einsteins messed up my order for breakfast :-( Elevators were out of service so the wait was longer than usual.Genuine Expedia guest review
Just stayed one night before a flight from DCA. Great room. Only two minor beefs: there was no indication about what restaurants the hotel had, and I got confused by the thermostat, but I think that was my fault. We stayed there again a week later on our return. Very nice, worth the price.Genuine Hotels.com guest review
This hotel was wonderful. The rooms are huge and clean. I wasn't as thrilled about the tile on the floor in the bathrooms because if it gets wet, you're going to slip. Stacy at the front desk was very helpful on checkin. Metro access and overall drive time to the city are perfect.Genuine Hotels.com guest review
"Just need a mini bar & everything else is perfect"
Nice hotel, convenient location. Connect to the metro with out leaving the hotel.Genuine Expedia guest review
When I arrived at the hotel the receptionist greeted me and was able to pull my reservation right up. When I walked into my room it was extremely clean and looked very comfortable. Nice flatscreen and a king size bed even the bathroom was very niceGenuine Expedia guest review
"Great value close to all the goodies!!!"
Attended a conference with my son at DC Armory. Easy metro to Armory with stop super close to hotel. Shops nearby for incidentals if needed. Airport 5 minutes away, cab $8. Clean rooms. Paid a few dollars more on Expedia for included breakfast, GREAT value. Would stay here again without hesitation.Genuine Expedia guest review
"Asleep at the switch"
We stayed at this hotel for the pool and the concierge service floor and the free shuttle to the airport. The pool was closed and the concierge room is closed on the weekends, the shuttle bus did not start early enough for us to make use of it. There where drunk kids partying in the halls all night. Management needs to pay more attention.Genuine Expedia guest review
Response by Crystal Gateway Marriott Dear Eric, we are very sorry that you did not have a great experience at our hotel. We strive to provide excellent service and obviously failed here. Please accept our sincerest apology for the issues you encountered. We will certainly be using your feedback to assure the items you mentioned gets addressed. Thank you for your loyalty and we hope to see you back.
"Fine hotel, with one flaw"
This is a fine hotel with one flaw. They charge for wireless service in the rooms, and the service is not great. Come on, get into the 21st century and provide internet service free. This is like airlines charging for baggage. Or worse, since everyone nowadays wants internet access, whereas not everyone needs to check a bag.Genuine Expedia guest review
"great hotel and great surroundings"
I went there for a conference. Got discounted rate via hotel.com. Pentagon city mall walking distance. Reagan airport 10 minutes away. Hotel has free shuttle every 20 minutes.Genuine Hotels.com guest review
The hotel was very nice, especially for what i paid. The staff was friendly, professional and very helpful. The food is great too, and reasonably priced for this area.Genuine Hotels.com guest review
"nice close to subway"
good reception, car garage, gym staff, close to subway and conviences to be in thhe city close to the big cityGenuine Expedia guest review
"For ordinary mortals, it doesn't get any better"
We could easily have paid so much more for our room and the EasyParkFly option--leave car, sleep in room, take hotel shuttle to the airport--but this was an outstanding choice. Everyone was extremely polite and attentive, room was pristine, beds were so comfortable! The only problem we encountered was actually getting to the hotel, as the signage in […] the Crystal City area is inadequate, and even with a map and GPS and one driver and one navigator, we found ourselves going around in circles. But still an A+ choice. Read moreGenuine Hotels.com guest review
"Front desk staff not helpfull"
Front desk staff very unfriendly .i had already paid parking with expedia but was asked few times to pay again until I showed my email.Genuine Expedia guest review
Response by Crystal Gateway Marriott We are very sorry that you experienced this level of service well below expectations-both yours and ours. We strive for excellence and obviously failed here. Please know that this will be used to further train the staff on proper handling of such issues. We truly appreciate your feedback and again would like to apologize for the issue.
The hotel was very centric. The staff was very pleasing specially the concierge, who made us an impossible dinner reservation! The rooms were very warm for my comfort, they changed our room but still was warm, maybe was a general malfunction. I will stay there again, in general was a fantastic hotel.Genuine Expedia guest review
Excellent hotel, I had a great stay.Genuine Hotels.com guest review
GreatGenuine Hotels.com guest review
Overall, you had great rates for a first class hotel.Genuine Hotels.com guest review
"loved the convenience of the metro and mall"
great service, wonderful situation close to metro and everything you needed.Genuine Hotels.com guest review
"Marriott Gateway Review"
Hotel was good, but could not get an internet connection even when I went to the lobby. I was willing to pay for it, but could not get a connection until they hook me up with an ethernet cord. Only one elevator working and it took a long time to get it. No electricity the last night and did not know until I left the next morning that they had a complimentary […] breakfast in the lobby. Read moreGenuine Hotels.com guest review
Excellent location for self park or Metro. Large comfy rooms. Close to shopping and restaurants. Underground stores and train station a plus. No need to go outdoors in bad weatherGenuine Expedia guest review
"Decent choice if it's a low price"
Prices were crazy low all over the city, I'm assuming because no one is really traveling the first week in January, so we got a heck of a deal ($66/night via hotels.com). I picked this one because of it's great location (it is literally connected via tunnel to the Crystal City Metro, 1 stop away from Reagan), and because it offered a pool, gym, etc. […] The bummer with that is that the pool was closed for renovations & it wasn't noted on the hotels.com web site, and the gym was hard to find and far away from our room. There was supposed to be an Einstein bagel in the Lobby, but that was also closed. The check-in process went fairly smoothly, the front desk personnel were very friendly, so that's always a plus. The first room we received just felt wrong when I walked in... it had a very musty/moldy smell, and the heat vent was making a loud banging noise. I was trying to just get over it, but I finally called the front desk & asked them to move us. They brought up new keys & we relocated to a different room. The bed was very comfortable & you couldn't really hear any street noise. My only complaint about the room we ended up with was that the bathroom still had a weird sewage-y smell. I never heard anyone above us or out in the halls. The only other negative is the paid wi-fi (free wi-fi only located in the common areas). Read moreGenuine Hotels.com guest review
"price vs. quality"
We spent 4 night in this hotel and we paid a good rate, however I don't like some things like the kettle (the machine that make coffee), it's never work. All nights we had to ask for towels, because only the staff put 3 and we were 5.Genuine Expedia guest review
"Very nice hotel with one flaw..."
They charge you a bare minimum $26 a night parking fee, even if you are a guest in the hotel. $30 if you let the valet park your car for you. On the weekends you can park in metered street spots for free. Just make sure that you're out by 6 AM on Monday morning, or you risk getting your car towed. Other than this, the hotel is great. Friendly hotel […] staff, and super convenient to the DC Metro system. You just take the ramp in the lobby down to the station, and can be in the main D.C. area in a matter of minutes! I would recommend it, but just beware of that ridiculous parking fee. Read moreGenuine Hotels.com guest review
"Reasonable but not spectacular"
The room rate was very reasonable, and I was pleased about this, but the hotel was not up to par with other Marriott hotels. Food at the Atrium was disappointing, amenities like towels and robes were worn down, and they did not even have a concierge person working through the 5 days of our stay.Genuine Expedia guest review
"Beautiful, upscale hotel!"
Close to the metro (access through lobby), GREAT staff who was waiting to do all they could to meet our needs, and all done with a smile!Genuine Expedia guest review
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