"No room at the INN"
I made my reservation and once I arrived at the hotel they told me they were all sold out. Why over book or did they give my room to someone else? I had a convention at that facility. They sent me to a sister hotel that I had to take a taxi back and forth so I could attend my meetings. I had to drag my luggage around with me all day and it was not convenient […] at all. It is a beautiful hotel but I really can't comment on the rooms or the comfort. They did give me money for the taxi fare but it was not a good experience. Read moreGenuine Expedia guest review
Response by Crystal Gateway Marriott Dear traveler, Please accept our sincerest apologies for not making a room available to you even when you had a confirmed reservation. Please know that an excellent stay is our goal for every guest, and we failed to deliver that promise to you. We want you to know that its never our intention to not honor a reservation, but room inventory is affected at times due to maintenance issues or change in other guests departure dates. With that said, it is still not an acceptable situation. Once again, we are very sorry for the experience.
"What is wrong with our Nation's Capital."
Room was overpriced(a high price a night plus a high charge for parking) for a regular hotel room with two double beds. Restaurant was again overpriced and food very mediocre. Ice machine on our floor did not work and was out. When we called guest services for ice the suggested we try another floor. I am handicapped and at the price felt they should […] bring me ice. I had to have my wife speak to a manager to get the point across. Needless to say I am done with Marriott. We had similar experiences at the Niagra Falls Marriott and the Grand Ole Opry Marriott. Overpriced in all aspects. Read moreGenuine Expedia guest review
Response by Crystal Gateway Marriott Dear traveler, Thank you for taking time to write a review about your recent stay at our hotel. I want to begin by apologizing for the level of service your received when looking for Ice. It is absolutely our goal and intention to host brilliantly and should have offered to deliver ice to you when the machine on your floor was inoperable, and we certainly failed to deliver on a very basic service request. On the pricing comment, we strive to be competitively priced and are sorry that you did not feel if it was a good value. We hope to see you again during your travels to DC so we can hopefully win you back with our service,
I had a great time on my weekend getaway. The hotel and the staff were great. I was also able to upgrade my room to a junior suite, which really made my stay enjoyable. Loved the pillow top beds!!!!Genuine Expedia guest review
Response by Crystal Gateway Marriott Dear Alicia, Thank you for taking time to write a review and highlighting superb service you received at the hotel. I am happy to know that you enjoyed our newly updated beds and that we were able to upgrade you to make your stay more brilliant. Please remember us during your future visits to Crystal City!
Stayed 3 nights. Very warm & friendly staff. Had an extended famliy group. The staff was very accomodating to seat 20 people for impromptu dinner at the bar. Treated elderly guests with patience & respect. Concierge was extremely helpful with directions and knowledge of what tours offered.Genuine Hotels.com guest review
"Best place to stay near D.C."
We were incredibly satisfied with this hotel! Exceptional service, beautiful, convenient, anything positive you can think of! Shopping and food connected to hotel downstairs. Then once u walk through that you can jump on the Metro which is literally attached. You never need to walk outside. Its all in one. Hop on the Metro and it will take your virtually […] anywhere you want in the city. Super convenient! Absolutely will stay there again!! Read moreGenuine Hotels.com guest review
"Great for business or vacation"
I have stayed at this hotel a number of times for business, but stayed this time on vacation. It is an ideal location. Very close to the Mall and key tourist sites (you are actually closer than most DC hotels). You can literally walk to the Metro ttain station through an underground walkway that starts from the rear of the hotel lobby. Many fine restaurants […] lined up just outside the mall and you can walk to all of them. Rates at this hotel vary quite a bit. My rate was fantastic this trip but has been pricier on other trips. Staff is great as well. Read moreGenuine Hotels.com guest review
"easy access to metro"
The elevators are extremely slow for the overall quality and price.Genuine Hotels.com guest review
"Great hotel in convenient location."
Being connected to Metro was a big plus traveling with three kids. Lots of restaurants nearby. Friendly staff. Clean rooms. Would definitely stay there again.Genuine Hotels.com guest review
"Gateway Crystal Marriott"
The Gateway was a very nice hotel right by a metro stop. The rooms were clean and good sized. The staff was helpful and wonderful. The rooms did not have refrigerators. So I called the front desk and asked about getting one put in the room, wasn't an issue. Having the metro so close was great for going into DC. The concierge, Sheila, helped us figure […] out how to get to the Udvar-Hazy Air & Space museum since we didn't have a car. The hotel also has a kiosk to print boarding passes and a free shuttle to Reagan Airport. Our family of four enjoyed our 5 night stay & would recommend it! Read moreGenuine Hotels.com guest review
"close to the metro, 15 minutes from the center"
The hotel was OK! We will go back again.Genuine Hotels.com guest review
Very relaxing, hotel very clean , great price pool and food greatGenuine Expedia guest review
This hotel has the metro right beside it. Easy access off highway. Great food and very helpful staff. Very clean rooms and common areas. Valet parking was very helpful.Genuine Expedia guest review
Great location with Metro station very close. Easy to get to sightseeing events using Metro. Close to many restaurants/bars; can walk. Busy place but attention was good at front desk and valet parking personel.Genuine Expedia guest review
Very nice hotel in an outstanding location. I greatly appreciate the clean rooms and excellent service.Genuine Hotels.com guest review
I have stayed at the Crystal Gateway Marriott many times because I love the location. Because it is located near the Crystal City Metro stop it is easy to get to and from Reagan National and business meetings & cultural or recreational sites in the District. The staff was exceptionally helpful on this trip. The only thing I would change would be the […] pillows: I prefer a firmer pillow. Read moreGenuine Hotels.com guest review
"Nice hotel with sightseeing convenience."
We liked the overall accommodation with convenience to Metro. You can go to the underground mall and catch the Metro so you don't have to drive! We lived that! The Hotel is very attractive with a lot of amenities. Very affordable! We will be back.Genuine Expedia guest review
The location of the hotel was great with access to the metro right from the hotel without having to leave. Many restaurants of all types just a block or two away. The best part of our visit was the concierge Charlette! She was professional, genuine and so amazingly helpful. She gave us tips on how to see the city, how to save money using the metro and […] how to plan our day to get the most from the sights. She was just amazing!!! She was so engaging with the kids that they looked for her everytime we came into the lobby. I would stay there again without hesitation. The hotel was great and convenient but the people were just amazing! Read moreGenuine Hotels.com guest review
"DC July 2014"
Very nice hotel, conveniently located right next to Metro station and even has underground walkway to Metro. Very nice pool and jacuzzi which has both outdoor and indoor portion. Two drawbacks: no safes in the room and English language skills of bar waiter rather poor - hard to communicate. Nonetheless, i can certainly recommend this hotel.Genuine Hotels.com guest review
"Poor customer service"
The hotel itself is very nice and well-maintained and convenient to other locations. But the customer service was horrible...parking attendant in the garage was rude and front desk was not informative at check-in. We were not told which tower our room was located and had to walk around looking for the right elevator. The ticket machine in self-parking […] was broken and the attendant seemed irritated with helping us swipe our room card. I will stay at another hotel for my next trip. Read moreGenuine Hotels.com guest review
We loved our stay. The hotel was very easy to acces from the highway. All of the staff were very welcoming and friendly. Our grandson said this was the fanciest hotel he had been in . Having the metro in the basement of the hotel made it very convenient for us to get to the places we visited without having to worry about parking. This was our first […] overnight trip in 10 years and well worth it ! Read moreGenuine Hotels.com guest review
"Everything was perfect"
We only stayed two nights but our stay was outstanding. Clean rooms, friendly staff, lots of lounging areas, restaurants within hotel. Couldn't ask for a better location either. Easy access to Old Town Alexandria, Arlington Cemetery, Air Force monument and of course all the downtown DC museums etc.Genuine Expedia guest review
I had a jr. suite which was the perfect size and included a flat screen tv in both the master br and the living room, the hotel was close to everything and had a great inside/outside pool. The restaurant was a good value for breakfast and the check-in process was stream less. All of the staff from the car valet to the check in staff were friendly, helpful […] and a plus for Marriott. I was assisted by Abdullah at the front desk on several occasions including check in and if Marriott can clone hime they should because he made me feel extremely welcome and went out of his way to answer all of our questions. Read moreGenuine Expedia guest review
"Worth the money"
I am happy I did not pay top money to book this hotel. It is hotel with a lot of conferences going on. There seems to be always a lot of people in the lobby. I am glad I paid $10 extra when booking to park the car. The normal charge is $30.Genuine Hotels.com guest review
"Metro and shopping"
Hotel connected to metro and shopping center GreatGenuine Expedia guest review
Great Hotel.Genuine Hotels.com guest review
"Outstanding! Can't wait to return!"
Hotel right at Crystal City Metro Station...so convenient. Lobby beautiful. Service superb. Spotless room with comfortable beds, nice amenities in bathroom, and beautiful view of area. Buffet breakfast next morning had most variety and delicious food ever. Love the omelets and waffles made to order. Outstanding service. Shuttle bus driver very helpful […] finding car rental location next morning. Wish we could have stayed longer. Can't wait to return. Thank you. Read moreGenuine Hotels.com guest review
"Good Hotel and great location"
This is the second time I staid at the Gateway Marriott this year. I had a good experience with the staff and the rooms were very comfortable. My two complaints are that the cost of adult beverages is way over priced and they charged me at the time of checkout for my stay though I already had pre-paid for the room. I did call the hotel and asked for […] my refund but it has yet been posted. The cost the charged at checkout was less that the cost charged by Hotels.com. interesting! Read moreGenuine Hotels.com guest review
Enjoyed the hotel very much, unfortunately, there was a convention in town and everyone must have been staying at this hotel. The day I was leaving was very nice, it allowed for some breathing room. Other than having way too many people in one location, it was very niceGenuine Expedia guest review
"Great but issues with roll away bed"
We found the hotel to be great, friendly staff, good rooms/amenities and right beside metro. Our only issue is we asked for a roll away bed at booking, even getting hotels.com to call to confirm, but when we arrived they said they had none. This was a bit of a shock given that we were 2 adults and 3 kids in a King room. Eventually we got it sorted out […] but it was less than ideal. Read moreGenuine Hotels.com guest review
"close to all see-sights"
it was great, but the people in the front desk need to improve with there English, twice I had to change my room from a king to two double beds, I could not use my triple A card to get a discount.Genuine Hotels.com guest review
We only stayed one night and didn't have much time in the room, but found no fault with it. Good size room, bay window, clean, good amenities and HD TV. Close to the Metro with a tunnel connecting it to the hotel lobby. Negatives were a surcharge of $12.95 for internet access in the room and $26 for parking. We skipped both. I also prefer a smaller […] hotel - this one is huge. Read moreGenuine Hotels.com guest review
"Beyond my Expectation"
Best part is the hotel room, spacious, clean and bed is comfort. The atmosphere in the lobby and lounge is very relaxing and they have good cooks at the restaurant. I'll come back to stay here when I travel to DC again.Genuine Expedia guest review
Large, modern hotel with all the associated amenities. Excellent price.Genuine Expedia guest review
"Solid 4 out of 5"
Our room was across from the workout room and we were awoken at 7 am by people literally throwing their weight around. The pool was fantastic but mon-thurs it doesn't open until 5pm. The hotel is linked to the metro making it very, very convenient. There were lots of shops/restaurants either beneath the hotel in crystal city or on surface streets within […] a few blocks. We drove in from out of town, but you could easily stay here and fly in to Reagan and use metro for everything and not need a car. Read moreGenuine Hotels.com guest review
Awesome location. Ten minute metro ride to every sight in D.C.Genuine Hotels.com guest review
My stay was great. Hotel very nice, only issue was room service has until 5 pm to clean your room... We left the room early and returned tired and ready to take a quick nap before dinner and the room was just as we left it... Hoping to come back to a freshly made bed.Genuine Hotels.com guest review
Wonderful from the time we arrived checked in We had our luggage brought up to our room ,iced brought in as well. The staff was very friendly courteous and all around we were treated very well.Genuine Hotels.com guest review
Nice hotel that is situated very close to a Metro station. In fact, the hotel is connected to the Metro via a tunnel. Very quiet considering there was a national geography bee being held there.Genuine Expedia guest review
"Good value hotel"
Well located, easy access to Metro into DC, on site parking, excellent staff, good restaurant inside and numerous others within easy walking distance. Would definitely use it again.Genuine Expedia guest review
"great hotel convenient to metro"
This was a great hotel from the free pickup on the shuttle from Reagan airport to the efficient check in, impressive lobby, fast elevators, beautiful room, and indoor short walk to the crystal city metro. It's on both the blue and yellow line and takes three stops to be at the must-see Washington sites. we will stay here on every trip to DC.Genuine Hotels.com guest review
Nice hotel close to everything with great metro access. Long line for breakfastGenuine Expedia guest review
"Horrible; my company will go elsewhere"
1. Rented Junior Suite. As of 4:15PM not yet available. As I was on business and had a schedule to keep, I took a small room--621. In the next room were more than 10 teenagers. PARTY CITY. I slept 1 hour that night. 2. The Junior Suite included breakfast and free internet. When they downgraded me to 621-- they took those things away--even though I […] PAID FULL JUNIOR SUITE PRICE. 3. The entire Counter staff could not have cared less about my problems-- and they didn't even bother to PRETEND that they cared. (my son manages a Disney property-- AND, I stay in hotels about 200 nights/year). Read moreGenuine Expedia guest review
Response by Crystal Gateway Marriott Dear John, I am very sorry to hear about your experience at Crystal Gateway Marriott. Not having your desired room ready in time, and then having to put up with noise during the night is unacceptable. We strive to provide exceptional guest service and certainly failed here. I am addressing this with my front office team so they know how to handle these situations in the future . i truly appreciate your feedback .
"family trip to DC"
We loved our stay at the Crystal Gateway. Mostly for the convenience of the shops & metro. The hotel & room were clean & comfortable. Only disappointment was the swimming pool. We looked forward to going swimming after a long day of site-seeing but only half of the pool was open. It wasn't very clean with a ton of people! It only stayed open from 5-10pm. […] I even called before we booked the hotel to make sure the pool was accommodating. We look forward to swimming when we go on vacations. Overall, super convenient & would stay again. Read moreGenuine Hotels.com guest review
"Very Large, Very Convenient"
The Marriott Crystal Gateway provided an excellent experience. Breakfast was included in my rate and it was a very good buffet with a wide variety of food. My room was quiet, clean and comfortable. The location is really great with very easy access to the Metro. The only complaint I have is that I felt I was left to "guess" where to go and what to do […] in several situations. For example, the hotel provides free WiFi in the lobby, but no instructions as to how to access it. It turned out to be relatively easy, but I had to ask at the front desk to ensure I wasn't doing something wrong. I also had to ask about the location and content of the free breakfast. There was no hotel guide in my room and no information channel on the TV and no information sheet at check-in. There is an information screen in the lobby but it was sluggish and didn't seem to work well. The hotel is very large and without instructions, we had to guess, ask or read signage to figure out where things were. Otherwise the experience was great. Read moreGenuine Hotels.com guest review
"Great price excellent location"
love staying here, huge selection restaurants in the area, crystal city shops were very convinient never had to walk out on street level amazing undergound walkway tunnels lead you to anything you need. Metro was very short walking distance.Genuine Hotels.com guest review
"Very Slow Elevators"
The elevators at the hotel are very slow. Of the four elevators it seems like only two are in service. I waited six minutes for an elevator.Genuine Hotels.com guest review
Will stay again!Genuine Hotels.com guest review
The hotel was nice & staff was wonderful. However, had I known that they catered to groups of school kids, would have gone elsewhere. The kids took over the hotel. One group out, the next was shuttled in. Could not use the pool or facilities. Elevators were slow & kids pressed every floor as they exited the elevators. There seemed to be nobody in charge. […] While convenient to the metro, cleanliness, & a friendly staff, they seemed to cater to the groups & not the other paying guests. I was not the only adult to say so. Couldn't use the facilities. These groups overtook the lobby, the pool, the fitness center. Our room was next to the ice machine & vending machine & it was awesome hearing these kids at 3 in the morning!!! Read moreGenuine Hotels.com guest review
Response by Crystal Gateway Marriott Dear Ms. Leitschuh, Thank you for taking time out of your busy schedule to provide us with valueable feedback. I wanted to thank you very much for your kind comments about the friendliness of our staff, hotel cleanliness and convenient location. Unfortunately your trip was less than excellent due to the groups in the hotel. While we try to do our best to seperate groups from our other guests, somethimes that is not enough. I will certainly take your feedback and use it to address similar situations in the future to hopefully avoid same experience for our other guests. I truly appreciate your time and would love to be your host next time you are in the area.
Perfect hotel. Was so convenient to the metro and all of DC. Quiet, clean, peaceful and beautiful. I highly recommend to anyone.Genuine Hotels.com guest review
"Convenient location, close to everything via Metro"
It was OK. The hotel is not one to take my breath away. It needs TLC and renovations, but it is pretty decent. Overpriced I would say, but very conveniently located with Metro accessibility, which is a plus! Rooms were clean and comfortable, staff pretty courteous although at times incompetent. Hated the fact that there are no refrigerators, or safe […] boxes in the room. Having to approach the front desk every day to have access to my valuables was a real hassle... Read moreGenuine Expedia guest review
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