Everything was great but the service went above and beyond (e.g., speedy delivery of roll away bed, late checkout, refilling coffee). The best hotel service I've experienced in as long as I can remember.Genuine Hotels.com guest review
"Good hotel in Portland, nothing exceptional"
Pretty much what you'd expect of a major chain hotel. Room was clean, everything was well maintained and staff was friendly and efficient. The bed was a bit saggy - but not terrible. The swimming pool and hot tub were in good condition and very enjoyable. Wifi worked fine. The location is just off the interstate so it's good for driving but it's not […] walking distance to anything interesting. Read moreGenuine Hotels.com guest review
"Very good hotel"
Everything was perfect exept the price. I think that the bed could be more confortable when your room cost you 250$.Genuine Hotels.com guest review
Returned this year because we loved our stay last year. This year, hotel did not have our Hotel,com reservation, clerk would not look at the confirmation on my I phone because " you are not in the computer." They could not accommodate my special needs soI was unable to shower. Dinner was delicious but it took almost 2 hours to get a simple dinner for […] 2. Chef refunded $50 of our bill, would have rathered much better service. Lovely hotel, nice people in serious need of training. Not going back! Read moreGenuine Hotels.com guest review
Response by Marriott Portland at Sable Oaks Mari, Thank you for your feedback on your stay with us here at Sable Oaks. I am very sorry to hear that there was some mix up with your reservation between our system and Hotels.com. I not know why your reservation was not appearing in our front desk system. I am glad that our Chef gave you some compensation for your problems. I hope you will give us an opportunity to serve you again in the future. I am sure you would find that these problems are isolated and infrequent. Ed Palmer general manager
Staff are friendly and the rooms are clean. Nice and quiet location. Great stay!Genuine Hotels.com guest review
Response by Marriott Portland at Sable Oaks En, thank you for your review. Our goal is to make sure that our guests feel as comfortable with our hotel as they would be at home.
"Great Location + Great Food + Great Service."
Definitely recommended. Stayed here 3 nights and 4 days and can't stop praising enough for their amazing restaurant food (Fire and Water) and hotel service. Great location, couple of minutes from the Maine mall and also an epicenter for the beach, downtown Portland, wharf, old port, lighthouse and other historic landmarks. Definitely recommended!Genuine Hotels.com guest review
Older hotel, but with a friendly staff and well kept environment. Rooms were clean and definitely live up to Marriott standards. Hotel dining room was excellent, as was the staff.Genuine Hotels.com guest review
I did not feel I was in MarriotGenuine Hotels.com guest review
"A great place to stay"
I loved my 2 night stay. The room was large, and very clean. The ipod docking station, hdmi outlet, free wifi and flat screen television were awesome ammenities. I was on the concierge level but the concierge food was never available despite the menu and opening hours being displayed on the door. Overall i really enjoyed this stay!Genuine Hotels.com guest review
Response by Marriott Portland at Sable Oaks Thank you for your feedback on your stay. We are very pleased to hear you enjoyed many of the amenities that we offer. It is truly our pleasure to serve you here at Sable Oaks. I'm sorry to hear that the food wasn't out in the concierge lounge when it was posted to be served. I will follow up with our staff to assure that this is not a reoccurring issue. We appreciate your business and hope that you will return to stay with us in the near future. Best regards, Ed Palmer
"great place to stay"
I enjoyed the stay but not all rooms are the same. Some better than others. Comfortable beds good location.Genuine Hotels.com guest review
"Right off the highway"
Friendly staff, clean and comfortable rooms. A little surprised no complimentary coffee in lobby in the morning. There was coffee, which you poured for yourself at the bar, but as soon as I made it a waitstaff appeared to "ring it up".Genuine Hotels.com guest review
Enjoyed the location, the pool and hot tub and the comfortable bedGenuine Hotels.com guest review
"quiet and comfortable"
good hotel- requested roll away bed at check in- delivered immediately, but no additional pillows or blankets available in the hotel, only given sheets, and the roll away itself was not comfortable- this was a last minute request on the saturday of a very busy holiday weekend in Portland. otherwise, everyone was very helpful, the rooms were clean, and […] the hotel was quiet! Read moreGenuine Hotels.com guest review
"Convenient and meets the need"
This hotel served me well. Staff friendly and helpfulGenuine Hotels.com guest review
"One night stay"
Everything was as expected staying @ a Marriott. Friendly, clean, comfortable & organized. My only complaint was- there was no coffee available @ 5 am!! No complementary coffee @ all & the Starbucks coffee was offered @6am. I expected that would be available.Genuine Expedia guest review
"Very Nice Option in Souh Portland"
I was initially disappointed that I could not get a hotel reservation right in Portland/Old Port area. But when we checked in to the hotel, we were pleasantly surprised. This is a very nice hotel. The lobby was very busy and bustling the whole time we were there. The front desk put us on the concierge level, in a very nice corner room. The beds were […] very plush, and the bathroom looked brand new. Only downside was that the concierge level lounge is closed Saturday night and Sunday, so we could not take advantage of the complimentary lounge and snacks. Hotel is in an office park in South Portland, but very close to the highway exit, putting you in downtown Portland in mere minutes. Read moreGenuine Hotels.com guest review
"Needs some work"
I will have to agree with others who spoke of the need of the hotel to bring itself up to the standards one would expect of a MARRIOTT. The carpeting all needs to be replaced as it is fraying at the seems which are separating. No one seems to notice or care enough to at least take the time to cut these which would at least help to some degree. I would […] also expect this facility to have a small fridge in the rooms. Overall room was okay but nothing fancy. Read moreGenuine Hotels.com guest review
Response by Marriott Portland at Sable Oaks ron from ma., We are sorry that you found our property to be in need of attention to bring it to Marriott standards. I can assure you we are always in some state of renovation to assure that our condition will successfully pass our Marriott Brand Standard audit. Our carpet condition will be addressed through our capital budgeting process. We have refrigerators available upon request. I am sorry that our staff did not make you aware of that offering. We hope that you would give us an opportunity to serve you again in the future. Your patronage is appreciated.
Great breakfast buffett. Nice rooms. I had a lousy view of the maintenance facility. I ce marine was broken and had to go to another floor to get ice. For the money you pay you get two cups of coffee. Big deal.Genuine Expedia guest review
Had all the amenities we needed. Very clean and comfortable roomGenuine Hotels.com guest review
"Decent but nothing more"
It was overpriced for what it is. The front parking was too small and always full, so we had to park behind. The room was spacious and the bed confortable but had a funny smell and the bed too smelled weird which was not reassuring. The heating system was too loud and the room extremely dry.Genuine Expedia guest review
"Nice hotel, clean, friendly staff, easy to find."
Girls weekend in Portland, hotel close to all shopping and restaurants.Genuine Expedia guest review
"Nice hotel, could use a few tweeks though"
This hotel was very nice...clean, updated, great service, etc. I would suggest asking for a standard floor plan. Upon check-in they do ask if you have a preference of floor plan. I didn't know the difference and said, "no." However, the bed faced the windows and the TV was off to the left side of the bed, which was awkward. If TV viewing is unimportant, […] this would be irrelevant. The windows did have blackout curtains, so the bed facing them was not a big deal either. We were there for a trade show and worked all day. I would have liked to come back to the room and rent a movie, but that is not an available option. The only other draw-back in my opinion was the pillows, I found them uncomfortable. The ones in back were VERY firm. The main pillows are great at first, but they flatten down to about 2-inches wide after a little while. Read moreGenuine Hotels.com guest review
Comfortable rooms, friendly staff, welcoming restaurant/lounge and lobbyGenuine Expedia guest review
"Nice hotel, consistently very good."
I stay at the Marriott Portland at Sable Oaks every time I am in Portland. have been coming back for about 4 or 5 years. the room is always clean and the layout with the couch, table and desk area is great for business travel or relaxing. The quality of the facility and the staff is consistenly very good. I am confident that I will enjoy my stay.Genuine Expedia guest review
"a Disappointing stay"
this was a anniversary get away for me, I had stayed last year for the same reason and had a wonderful time. one of the main reasons we booked again was using the hot tub in March, and of course it's broken down the whole weekend. We tried to make the best of it and use the pool, got to do that once on Saturday morning, because the rest of the time […] it was taking over by a junior hockey league (roughly twenty 10 to 12 yr. old boys ) including there entire families. It felt like I was staying at Frat house, the parents with their cases of beer and coolers, the boys and other siblings running and cannon balling over and over, screaming at top of lungs, all in good fun. Both nights,until closing. no-one from staff came to break it up. unfortunately for me , this very loud group were also my neighbors on the 3rd floor, at ten min. to midnight, the PARENTS ARE SITTING IN THE HALLWAY , DRINKING, BEING OBNOXIOUSLY LOUD! again, nothing was said to them! yes I could of called, but I just didn't feel like being the jerky neighbor , especially with them drinking., I would stay again, I just hope this was a fluke Read moreGenuine Expedia guest review
I really liked the Marriott at Sable Oaks. It was beautiful, clean and affordable! I couldn't have asked for a nicer stay. ThanksGenuine Hotels.com guest review
"Close to the airport, clean, well run"
This is a typical Marriott, very clean, well sized rooms, great beds and sheets. Good value, just as alwaysGenuine Expedia guest review
"Great service at a good price"
We stay overnight to fly following day very early in the morning. We left our vehicle for many days at no extra charge. Hotel took us to airport and when we returned, we called from airport and they came and pick us pick. Very nice driver. Nice staff. Great service at a good price. We always stay here!Genuine Expedia guest review
The hotel was very nice and the staff was helpful and friendly. Our room was clean and the beds were really comfy except for the rollway bed. It felt more like a box spring without the top mattress. Our three grandchildren really enjoyed the pool and hot tub. Personally I thought they were both too warm. It was reasonably priced and we would definitely […] stay here again. Read moreGenuine Hotels.com guest review
"Everything was great, and taken care of."
The hotel is very nice and was very quiet in the room. The restaurant food and service was excellent as well. The only problem was the room was not cleaned after the first night, but they satisfied my requests with free breakfast and I left very happy.Genuine Hotels.com guest review
"Nice and clean with a.comfy bed"
This is a very nice and clean hotel located in the heart of South Portland (next to the mall). However, I do think breakfast should be an included feature. Overall, the room was a good value as the rates were reasonable when we stayed this time. However, I have paid double the amount for the same room before. I would recommend booking far in advance […] to obtain a better rate. My only complaint is that I left one of my favorite bathrobes in the room (I think I left it hanging behind the bathroom door) and it was not reported to be found in the room. Read moreGenuine Expedia guest review
"listen to requests"
I requested a room on the first floor because I had my 85 year old mother with me. They put me on the 3rd floor which was ok but the very last room on the floor. Especially when they only have 1 elevator!Genuine Hotels.com guest review
"A pleasant, relaxing, breath of fresh air"
The first thing I noticed was how clean everything was. Staff there is always friendly and they go out of their way to make you feel at home. I don't know how they do it, but even if you're only there for a night, they remember your name. I wish I could have stayed for a week.Genuine Expedia guest review
This hotel is incredibly over priced for what you get. The room was small, it smelled like urine/ammonia, there was no mini fridge or microwave, the bathroom was out dated, and the bed was hands down the most uncomfortable surface I have ever slept on! Probably should've gone camping rather than waste the money on a room at the Portland Marriott. So […] very disappointed. DO NOT stay here! I read the reviews before I booked and I ignored the bad reviews and believed the pictures and description. Stay somewhere else, anywhere but here! Read moreGenuine Hotels.com guest review
"Fine for the conference; decent food"
Overall fine.Genuine Hotels.com guest review
"quiet and clean refuge"
we arrived late from Boston after a long flight from seattle - this was the perfect place to rest. very quietGenuine Expedia guest review
"Not Your Everyday Marriott"
We went there to see our grandson's soccer tournament and were prepared for a hotel overrun by and struggling with a lot of young ones. Well, it was overrun by them, but its rural setting in the midst of suburban Portland and fantastic facilities kept it from struggling. The bar and restaurants made it a pleasure for adults as well as the young, and […] our room - admittedly at the concierge level - was like an island in the midst of a what was a bit noisy elsewhere. We would love it with or without the kids. Read moreGenuine Expedia guest review
"Lots of shops and big mall to visit"
The location was great. It was near the largest mall in Maine. It was a great hotel to stay at with pets. We brought our new dog and it was very convenient to bring the dog outside for bathroom breaks.Genuine Hotels.com guest review
"We enjoyed our stay"
Pool is nice and clean and sooo warm. Rooms are small but accommodating. No fridge. Decor is beautiful. Breakfast buffet average although fresh made to order omelette yummy. Pricey. Gym is small but adequate. Front desk very customer service oriented.Genuine Hotels.com guest review
We went to Portland for a wedding. The hotel was very nice with friendly staff. Breakfast was great (love buffets)! We had an incident with the bathroom and the maintenance staff responded right away.Genuine Expedia guest review
I stay here probably twice a month and enjoy my experience everytime. My only issue are the pillows; I like firm and they are a bit too soft.Genuine Hotels.com guest review
"Good Hotel in South Portland"
We opted for the Sable Oaks over hotels closer to the airport. The hotel was clean and the public areas well kept. The had our reservation wrong - we had reserved a king and our room had two doubles; we ended up in a room on the first floor steps from reception and across from the vending area. It was actually quiet enough except for our neighbors who […] seemed to be using a megaphone one morning. That being said our bed was comfortable, but the room needed some cobweb removal. In general the hotel was fine, I could see staying there again but next time I would call to make sure they had the correct room for us. Read moreGenuine Expedia guest review
"what i thought"
my hotel room was expensive and did not include breakfast. it also had a strong smell of bleach. also the bed is not position correctly to watch the TV.Genuine Hotels.com guest review
Nice hotel with a very accommodating staff.Genuine Hotels.com guest review
"nice place to stay"
Wrapped up Labor Day weekend with a one night stay here. Had plans of going to see the Sea Dogs, but the weather was bad. Instead we discovered that the mall was really close, and how great the pool was. There is a restaurant with full bar downstairs that looked nice, but we didn't eat there.Genuine Hotels.com guest review
Very friendly staff and nice poolGenuine Hotels.com guest review
"nice hotel. close to family reunion"
clean, fast, early check in. VERY helpful housekeeping staff!Genuine Expedia guest review
Loved the bartender and the room service was great. Awesome place for a quick romantic getaway! Beds are extremely comfortable. All of the staff was exceptional.Genuine Hotels.com guest review
I thought it was perfectly located. I am from Portland and the downtown area is super congested these days and parking is a huge issue. It was nice to be close to it, but far enough away that there was no pressure trying to find parking.Genuine Hotels.com guest review
"Rock hard beds"
Stayed here before and the beds were plush and really everything was better ... but during this visit (aug 2013) the beds and pillows were so hard and uncomfortable that we woke up with headaches and was sore with pressure points on my body hurting ... it was like getting hip pointers. Glad to finish my stay there ... in regards to actually getting […] any sleep. Read moreGenuine Expedia guest review
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