"attending a concert"
The wheelchair accessibility and was very accommodating for my nieceGenuine Hotels.com guest review
The hotel was great. It was beautiful and very modern. The rooms had been recently renovated and it showed. The lobby was very clean and attractive and the restaurants and shops on-site were fine. There are only two slight knocks I might have. First, the pool was very small (though my kids still had plenty of fun with it). Second, the city-view room […] was right above the train station, resulting in some loud rumblings and the occasional whistle during the night. If this is a concern, you should ask for a higher floor or a room on the other side of the hotel. I would still highly recommend this property and intend to stay here again. Read moreGenuine Hotels.com guest review
"A Night in Dallas"
The Hyatt was a great place to spend the evening after a long day of travel. The receptionist was very helpful as you got to describe where you would best prefer to stay for your comfort (i.e. higher floors, away from elevators and foot traffic, views of city). The room was clean and the bed was comfortable. My only real issue with the hotel was the […] parking situation. Your choices were valet (where the wait for your vehicle was tremendously long because everybody valeted) or to park in the outdoor lot down the hill in a less desirable area. Rates for both types were typical of inner-city hotels, so there was no sticker shock in that regard. Overall, it was a very nice hotel with a quiet guestroom and plenty of options for activities. Read moreGenuine Hotels.com guest review
Hotel staff was great and the room was spacious and clean.Genuine Hotels.com guest review
"Husband and I enjoyed this place very much"
We only stayed a night for a bday/romantic getaway, but I would definitely stay here again. We had the business suite (I booked last minute) wasn't as big as I expected but still had plenty of room and it had a great view of the city. We ordered room service and it was pretty darn good and not overly expensive. Our hotel package included free valet […] and free wifi. We easily grabbed a cab from out front and headed out for the evening. If you're scared of heights try to face the door in the elevator and ask for a room on level 19 or higher. Everything was nice and clean, most of the staff was helpful. Have stayed at a few of the nice hotels downtown and so far this one is my favorite. Read moreGenuine Hotels.com guest review
"Great hotel! Small pool"
We stayed here overnight while sightseeing in dallas. Hotel is very clean, modern and has many great amenities. My only complaint is the pool is pitfully small and closed at 10pm. Felt safe and would stay here again.Genuine Expedia guest review
great front desk and valet . friendly and polite . made it a wonderful eveningGenuine Expedia guest review
My husband and I had a wonderful experience at this hotel. It is beautiful, clean, great service and lots to offer. The staff was so pleasant and helpful, the food options were great, and the room was beautiful and clean. I highly recommend this hotel. My husband and I will definitely stay there again!!!Genuine Expedia guest review
"great location , fantastic service"
the location was perfect for our short stay. The JFK museum is a short 7 min walk away.Genuine Hotels.com guest review
We had three adults in our party all over age 67. We had to park at least a 1/2 mile from the hotel and walk just to get checked in. Then we had to walk that same 1/2 mile to get our luggage from our vehicle and struggle to get everything carried back to the hotel. Needless to say we were extremely tired after all the walking.Genuine Hotels.com guest review
"Didn't get room reserved"
The overall hotel is gorgeous. Great area; close to all the downtown restaurants. It was an amazing stay. Downfall was the room I had reserved wasn't available. I had reserved a 1 king bed suite. Instead I got a 2 queen bed room. It was only 2 adults so it was a bit disturbing to have an extra bed just there. We did get complimentary breakfast. Overall […] it was a great stay compared to other hotels. Read moreGenuine Hotels.com guest review
Great hotel, exceptional staff. We visited the reunion tower to grab a bite to eat with a view and it turned out the café had just closed so they refunded our admission price to the tower without question.Genuine Hotels.com guest review
"George Strait concert trip"
The hotel was beautiful and well appointed, however the pool area was minimal. They had over booked for Saturday night and we were unable to valet park. Other than that, our stay was wonderfulGenuine Expedia guest review
Was a very nice experience would go back. I would return another timeGenuine Expedia guest review
"Great Hotel, lousy Valet!"
The front desk staff were great and the hotel and room were fantastic. My only complaints were that you had to pay for internet as there seemed be no data service for our cell phones. The valet was horrible! After we checked in we left to go to a concert and upon returning after midnight we were turned away by the valet (who we had already paid) and […] told it was too full so we had to go find somewhere else to park and walk a good distance to the hotel. Again, the room and beds were awesome though and location was convenient to downtown attractions. Read moreGenuine Hotels.com guest review
"Not There Long"
We had stayed there many times for conventions in years past so we were familar with the hotel and location. Easy access to I-30 and I-35. Not much in the immediate vacinity for restaurants without driving though and can go through ome tough areas. We were there for George Strait concert and spent only the night in the room. They'd recently redcorated […] and it's really nice and comfortable. Staff was accomodating for so many guests and didn't get frustrated. Read moreGenuine Hotels.com guest review
"Valet needs help. Hotel great!!"
Love this hotel!!!! Poor valet guys were scrambling around trying to get everyone serviced. They needed help. Phone to valet was never answered. Wait was 20-30 minutes downstairs. That was the only negative...loved everything else! We will be back! (Will self-park next time)Genuine Hotels.com guest review
One of the worst experiences of my life!Genuine Hotels.com guest review
"stayed there after a concert. Easy and helpful"
The only negative is they don't have vending..other than that it was great!Genuine Expedia guest review
"Excelente hotel and service"
I Realty Love the hotel and the service :) we can have our dog, whit no extra cost , exceptional view, super cleanGenuine Expedia guest review
"Great way to spend and anniversary"
Great hotel I would only recommend a higher level, if you are in the lower levels that are open to the lobby area below the noise travels. there was a wedding part the night we stayed that stayed up till two. the hotel does provide ear plug but it is still pretty noisy. There wasn't any robes in the room and the hair dryer was broken but other then […] that very nice place to stay. Read moreGenuine Expedia guest review
"Great experience will be back"
From the moment we walked in the door to the reservations the lady took great care of us, gave us free passes to local clubs just everyone there were very friendly and very helpfulGenuine Expedia guest review
This hotel is grand, with a giant lobby and glass elevators. The staff is friendly and professional. Our room overlooked the JFK assassination location, which we liked. We do not recommend the hotel restaurant (Centennial Cafe). The little coffee stand they have is overpriced and the coffee is not that great (Coffee Post). The hotel is within walking […] distance of downtown, you can walk to the JFK museum, but you have to walk through an underpass that smells like urine and is full of trash. We were shocked by the condition of it. Of course, this is not the Hyatt's fault, but is a drawback if you want to walk like we did. Read moreGenuine Hotels.com guest review
Not worth the costGenuine Hotels.com guest review
I really enjoyed the Hyatt modern fresh up-to-date rooms! bed were very comfortable! stayed in a basic 2 queen bedroom and it was very comfortable! i do wish the breakfast downstairs was complimentary! but other than that it was great!Genuine Hotels.com guest review
great to experience once, no microwave in room (lobby store had one available to us), overpriced everything (breakfast was available: toast, coffee, apple juice = $14), parking is $19 self or $24 valet plan on spending this and walking, toilet ran all night, shower dripped continuous through our stay, beautiful view, nice comfortable room, wasn't quiet […] but wasn't as bad as expected with trains next door, encountered no staff other than store employees who let us use microwave, very stuffy expensive somewhat classy hotel Read moreGenuine Hotels.com guest review
This is a great Hotel. Be sure and ride up in the glass elevators and go to the top before coming back down to your floor.Genuine Hotels.com guest review
"Upscale - Short walk to Historic Deally Plaza"
Nice walk to JFK Museum. Professional Staff. Rooms were very comfortable.Genuine Expedia guest review
"Would do it again!"
Would visit again and recommend.Genuine Hotels.com guest review
"Everything was easy"
Very clean, comfortable room, close to the train station so you can get everywhere you need to go, staff was super helpful--early check in? no problem! need to leave your luggage here after check out? no problem! I have never had a trip or hotel stay be so uncomplicated. Unexpected but certainly welcomed. Highly recommended!Genuine Hotels.com guest review
Very nice hotelGenuine Hotels.com guest review
We have never stayed at a Hyatt property. From our first encounter at the entry we were impressed with the true levels of customer service We arrived at 10a.m. we were Exhausted and I checked with the registration to see if there was any way we could check in early with a room away from the train The young man who took my info checked us in immediately […] he was an angel I feel bad Ican't recall his name The hotel is beautiful and stylish The only thing we wish the restaurants on site would offer some basic comfort foods on their menus in addition to the Gourmet selections The concierge were so warm and friendly, Read moreGenuine Expedia guest review
"Keep a jacket close by"
The meeting rooms were very cold. The room was great and the view was wonderful. We have been at this hotel four other times and the stays are very nice.Genuine Expedia guest review
Everyone was very polite and courteous. I would definetly stay here again.Genuine Hotels.com guest review
"Hyatt Renovations Nice"
The room renovations to this long time downtown staple are very nice and modern. The last time I stayed here I contemplated not staying again due to the age of the hotel and it beginning to show its age. So room renovations were a pleasant surprise. Still has great views of the stunning Dallas downtown skylight.Genuine Expedia guest review
Excellent stay, the only complaint was the window shade does not go all the way down, so the morning sun hit me in the face, and not going to bed until 3 am, that was way to early of a wake up call.Genuine Expedia guest review
I was there for the Dallas Europa Expo, the room was very nice. A lot of places were pretty close from the hotel, the staff was friendly. My fiancée really liked the hotel that we may return for our anniversary.Genuine Expedia guest review
"Excellent & luxurious"
Close to downtown Dallas, beautiful sight at night, gorgeous hotel with excellent service. FIVE STARS for sure! Will definitely return! Love love love this hotel!Genuine Expedia guest review
"Don't get it!"
I don't get the rating this hotel has at all!!!! I was extremely disappointed for the amount of money we spent staying here. Get ready to spend a ton in parking fees. Either you park far away, if you're lucky and the lot isn't full, or you pay to have your car valet'd and then wait for 30+ minutes in the morning to get your car. Our room was filthy. […] There was hair all over the bathroom floor. The beds were rock hard. I will NOT be staying here ever again. I'll go to Hilton where my money is well spent!! Read moreGenuine Hotels.com guest review
Rooms are very quiet and have black out curtains allowing sleep during the day. Beds were very comfortable. Fitness center was awesome. The pool was surprisingly small for a hotel of this size. The dining options are really good but a little pricy. Parking is a major detractor. Self parking was pricy and depending on the lot used could be almost a half […] mile away. The valet parking was very expensive but offered covered parking. Glad we did not use this option is. During check out there must have been 50 people waiting to have there vehicles brought to them. This was a major issue because it backed up all those trying to check out. Also, there does not seem to be enough luggage carts. When we called to have one brought to the room we were told there would be a 90 minute wait. Had to bring luggage down ourselves. Watch for phantom charges on your card. Found one on mine and at check out noticed two other people with the same issue. Still have not got this issue resolved. There are several dining options within walking distance from hotel but you would not know it if not for the internet. Read moreGenuine Hotels.com guest review
Only hotel ill stay at in dallasGenuine Hotels.com guest review
Very short stay, just overnight on business. Everyone I encountered was extremely pleasant and helpful. Room was spacious and very clean.Genuine Hotels.com guest review
Wonderful location and a beautiful hotel! Many great amenities and ambience! Close to the JFK 6th Floor Museum and the Historic West End!Genuine Hotels.com guest review
"Renovation does not necessarily mean improvement."
Dr. Fernandes and myself have been regular guests at Hyatt Hotels now for 8 years, staying at Hyatts all around the country with the Pinnacle Mngt group. Staying at the Hyatt has always been a perk for us, because the elegant comfort of the rooms and the dependable comfort of the beds and pillows. It had the ambience of a high-end heath resort with […] gorgeous, yet not overly ornately decorated rooms (beds, chaise, comfy chair). And we boasted about the beds and pillows and often recommended Hyatt Hotels to our traveling patients (we are a Chiropractic practice) because of that. That has all been lost with this new renovation. The rooms are very dark and cold and the ultra-modern furnishings are anything but comfortable and relaxing. The sparse bedding and those new "mini pillows", although I know are the newest decorating trend, make for a miserable night's sleep.The pillows smash down too flat, but you can't put two together as they split apart all night, ending up on the floor or way on the other side of the bed. Add to that the room temperature - either freezing cold or boiling hot no matter what setting on the thermostat. Also, I don't know what has changed, but I could literally hear the person in the next room snoring through the walls. And why no bath tubs? Women like to take a relaxing bath when traveling. It seems that you're catering to a trendy, all male, young, wealthy "Urban Modern" cliental. But that doesn't describes the guests I saw in the hotel that weekend Read moreGenuine Expedia guest review
Best hotel expierince in my life. Better than any hotel I been to. Great view from our window of the cityGenuine Expedia guest review
I will be back!!Genuine Hotels.com guest review
My girlfriend and I came here just to get away for her 21st birthday and relax , it was very nice and clean all of the staff were friendly. Will definitely be returning. And the city voew was amazing.Genuine Hotels.com guest review
"A NEW HOTEL AMENITY!"
The hotel is located next to noisy railway tracks. With air horns blowing in the night and steel wheels screeching they added a new (for me at least) hotel amenity. They put free ear plugs on your night table. For uninterrupted sleep, find another hotel.Genuine Hotels.com guest review
"Convenient in Dallas"
This is a first rate hotel conveniently located near the Convention Center, Dealy Plaza and the historic West End Marketplace. The Reunion Tower is also located on the property with extraordinary views of Dallas.Genuine Expedia guest review
My wife and I spent our honeymoon there last weekend. The service, room accommodations and location were fantastic. We will definitely be back.Genuine Expedia guest review
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