Hotel is under construction. Noise was heard even on Sunday morning.Genuine Hotels.com guest review
The staff and the room were outstandingGenuine Hotels.com guest review
"Enjoyed our stay but hungry"
Very good service, under renovation and was not told about it. Restaurants not open during the day. Nothing to eat...Genuine Hotels.com guest review
it is very good location for downtown Dallas.Genuine Hotels.com guest review
"Nice hotel. Bell Hop not so great!"
Hotel was great. Had one major issue. We left our bags with the bell hop. They told us it would take 5 minutes to come up to the room. After 30 minutes I called to see where our luggage was and was told it was on its way. I waited another 30 minutes and then went down stairs to speak with them myself. At that point they told me if it was not downstairs […] and not in my room then they don't know where it is. I was very upset. My wedding dress was on the cart. All I could do was cry. I then went back to the room to find it was still not there. I again went down stairs and they called and looked every where for me which was nice. After about an hour and a half the bags were found and brought to the room. Besides that the room was super nice, the view was awesome. The food was very good and we had a great time Read moreGenuine Hotels.com guest review
We loved all the little extras including lighting. Only problem was bathroom door would not lock. Hotel was great and we would stay there again.Genuine Hotels.com guest review
"Loved the Hyatt Regency"
Great staff in a great location. Breakfast at the restaurant was fabilous. Our room was by the elevator so it was a bit noisy. The earplugs by the bed should have been a hint.Genuine Hotels.com guest review
"Very nice downtown hotel"
The hotel was very nice and clean everybody was nice and helpful except for the guy at the front desk who left us waiting to check in while he talked on the phone.. We had to wait for another person to come available then move over to her..Genuine Hotels.com guest review
Surprised to see so many out of order signs. From the vending machines on my floor to a broken escalator in the lobby. Hyatt self serve kiosk out of order too. My room had a broken reading light, it was dangling on the headboard. We bought the city view room and got the view. For $160 I would expect free internet and maybe a bottle of water. Nope. Everything […] costs, and costs big. Want to park, fork over $18.00. For that you get an outside lot, not owned by Hyatt across the street from the hotel in a dump of a lot. Trash, smell, over grown weeds. No signage directing you to the parking. You have to figure that out on your own. Back to Hampton Inn for me. Nice view but NOT worth the $. Read moreGenuine Hotels.com guest review
My favorite hotel by far.Genuine Hotels.com guest review
"Perfect stay in the Big D."
If you are visiting Dallas for business or fun, the Hyatt Regency Dallas is an excellent choice! The staff went above and beyond to make our stay awesome!Genuine Hotels.com guest review
Decent stay. The location was great! As far as the room I didn't like that the bathroom had a sliding door! Inside the hotel the escalator didn't work. The staff was nice, helpful, and pleasant. Overrall it was an ok hotel.Genuine Hotels.com guest review
It was great. Customer service awesome. Not a single complaint.Genuine Hotels.com guest review
"A Dallas Visit"
I had some business, but I came a few days eary to try some good restaurants in town. The hotel van service and concierge service was real good. All hotel employees were holpful and friendly. This was an awesome hotel. I had a wonderful stay.Genuine Hotels.com guest review
WonderfulGenuine Hotels.com guest review
"Another stress free stay!"
I went to Dallas for business and was very impressed wirh the service we received. The staff was friendly, very helpful and accomodating. The room was comfortable but there were a few things broken in it that were minor (door to bathroom was off track on the one side, coat hook on wall was not secured) This was my second stay there and we will be b […] ack! Read moreGenuine Hotels.com guest review
"All hotels should have this kind of service!"
Have stayed at this property a couple times, always fantastic service fom the valet to hosuekeeping and everything in between. Room was awesome, super comfortable bed. A little noisy on the union station side of the property from the trains. Didnt bother me though. Had room service breakfast, was fantastic and promptly served. Will stay again!Genuine Hotels.com guest review
"Clean but very noisy!"
Clean and very centrally located. This hotel has many weddings,and every night i was awaken by drunk people yelling in the hallways at all hours. I complained,but they simply told me thy cannot guarantee a quiet room.Genuine Hotels.com guest review
"Great views of downtown Dallas"
This hotel was fantastic. Location was great, staff was helpful, everything you expect from a Hyatt. City of Dallas has plenty of road construction going on. Access can get a little confusing but Siri got us in and out with only one reroute.Genuine Hotels.com guest review
"50th Birthday Celebration"
We went to the Hyatt for my wife's 50th birthday. On Hotels.com it said the room was regularly over $500. The room was no better than Holiday Inn Express at $100 and Holiday Inn Express has an indoor pool. The lady that checked us in said she would comp us the wifi cost of $9 because it was my wife's birthday but when I got home and checked my credit […] card they had charged me the $9. When I checked out the man said I was good to go and did not mention the charge. The room had a great view of downtown Dallas and that was the only thing good about this hotel. Read moreGenuine Hotels.com guest review
"Golf Outing and Business Mix"
Close to everything we wanted and a great getawayGenuine Hotels.com guest review
"Very good stay."
Gary the bell Men was very helpful. Please tell him Thank you.Genuine Hotels.com guest review
I returned to this hotel after about 4 years. The renovated rooms completely transforms this hotel into a sleek, modern place to stay. The rooms were nicely refreshed with updated décor and clean lines. The room was comfortable, and clean. The only negatives was that check-in is at 3pm, but the room wasn't ready until 3:30 or so.Genuine Hotels.com guest review
"A Room With A View"
Incredible room and view!! This was a once in a lifetime experience and memory.Genuine Hotels.com guest review
Hotel was very very nice, but I got pretty mad at check out when they told me I had a charge of $1.06 on my room. I asked what the charge was for and was informed that local calls are not free. I made 2 calls that evening to order a pizza and the hotel charged .53 cents per call. I know $1.06 isn't a big deal,but have you ever heard of a hotel charging […] for local calls--I mean really come on! Read moreGenuine Hotels.com guest review
I really liked the diverse crowd at the Reception.Brenda was very very helpful!Genuine Hotels.com guest review
"Loud Trains and Thin Walls"
The passing of loud trains and DART metro trains during the night is disappointing. The Hotel is obviously aware of the problem because they furnish his and her ear plugs without even having to request them. We also found the doors and walls to be too thin so that we could her our neighbor's conversations as if in our room.Genuine Expedia guest review
"Wonderful staff who make you feel welcome."
This was a 2-day staycation for my wife and I. We live in Arlington and stayed in Dallas to attend the State Fair. We were pleased by the hotel itself, but what really impressed us was the staff. They were all so polite and helpful and we were impressed by how long most of them have worked either at that particular hotel or for Hyatt...which says a […] lot for Hyatt. Read moreGenuine Hotels.com guest review
This place was reasonably prices and was very fancy. Me and my son enjoyed our stay here.Genuine Hotels.com guest review
"Downtown Hotel With Upscale Bar and Sightseeing"
The hotel was located downtown and 5 minutes away from a wedding we were attending. We thought it was the perfect location because it allowed us to be near the wedding but also near a cool bar up in the big ball.Genuine Hotels.com guest review
Room was very clean and spacious. Great view on the cityGenuine Expedia guest review
My stay was awesome. My wife and I really enjoyed the hotelGenuine Hotels.com guest review
"Very nice hotel but noisy room"
We recently stayed at the Hyatt for 3 nights. It is a beautiful hotel and the staff is friendly and accommodating. They even have a "hotel car" that will take you where you want to go depending on its availability. We did take advantage of this once, and the driver, Stuart, was professional and friendly. The first two nights of our stay were pleasant. […] We had a room overlooking the atrium. When falling asleep those first two nights I noticed a bit of noise coming form the lobby bar on the 2nd floor. It was not terribly loud, and I was able to fall asleep just fine. On Friday night however, the noise really increased. Of course one does not notice this until the television is off and it is time to fall asleep. It was so noisy, and, at times, I could hear distinct shouting. It began to quiet around 1:40 AM, and I was able to then fall asleep. Now, I do not think there were hundreds of people down there shouting. The nature of the atrium is that it echoes and the noise carries far and loud. So, would recommend this hotel definitely, but only if one requests a room far away from the atrium. Read moreGenuine Expedia guest review
This hotel is amazing!! Every time I come to Dallas I stay here. The staff is amazing and everything is always great. I would definitely recommend this hotel to everyone coming to the Dallas area. I will definitely be returning.Genuine Expedia guest review
"Modern hotel with great service"
Excellent service for how large of a hotel it is. My check-in and check-outs were easy and accurate with my room charges. The modern accommodations are comfortable, and I appreciate them having the one toiletry item you always forget: toothpaste.Genuine Hotels.com guest review
Nice hotel with friendly staff, although they weren't allowing alcohol in the rooms which was frustrating.Genuine Hotels.com guest review
"Smoke filled room"
Room was smokey We ordered a non-smoking room but still seemed terribleGenuine Hotels.com guest review
"Close to train station"
It was perfect location for us. We hopped on the train and took it to the State Fair eliminating the stress of the traffic!Genuine Hotels.com guest review
Service was great. Food in lobby bar was also great. Starbucks downstairs . Will stay againGenuine Expedia guest review
Everyone was very friendly and the room was nice. We would definitely stay here again.Genuine Hotels.com guest review
"you wont get a good night's rest here."
Rooms were clean and spacious with a nice city view. However the noise at this hotel is intolerable. It seems there is no noise insulation at all. Could hear the shower and toilet from upstairs, could hear people in the next room and could hear occasional screams ( it was a football weekend) from the main lobby although I was on the 17th floor! People […] stay in a nice hotel for a clean comfortable room to get a good night's sleep but this room was not comfortable because of the noises which disturbs your sleep Read moreGenuine Hotels.com guest review
"If you have to be downtown."
Location is a tad bit sketchy but anywhere you stay in downtown will be that way. Close to the train to get around. Great staff were very friendly and accomadating even under stress from lots of crowds for the OU/Texas game. Elevators are a little slow but you won't be disappointed by the room, very modern, clean and nice. I would go back if I have […] to stay downtown again. Read moreGenuine Expedia guest review
"Nice hotel with great service!"
Enjoyed our stay and received exceptional service!Genuine Expedia guest review
Great stay, close to many attractions, very nice!Genuine Hotels.com guest review
It was our first time staying here. I loved everything about our stay. Room was amazing and super clean. We went to five sixty for sushi and drinks. We had a great time.Genuine Hotels.com guest review
"Awesome State Fair trip"
My family and I went to Dallas for the State Fair on Sunday. We drove from San Antonio on Saturday and stayed only one night. I was surprised to see how inexpensive it was for a Saturday night! I thought maybe it was run down or old but to my surprise it was awesome! The concierge even gave us discount coupons to the Fair! Great food at the Centennial […] Café! Only downside was the time to get our truck from valet, get it done early or call ahead. Read moreGenuine Hotels.com guest review
"Weird bathroom door"
Was TOO short. It was a last minute middle of the night deal. Then had to leave early in the morning. The ONLY thing I was unsure of was the bathroom doors since my husband and I were there with another couple. The bathroom door set up has cracks through and when coming out of the shower the people in the room could totally see inside the bathroom. […] Kinda weird but not a big deal if it would have just been my husband and I. Read moreGenuine Hotels.com guest review
Rooms are very clean, The hotel is very niceGenuine Hotels.com guest review
"Issues with car retreival & early departure"
Since the power was out in my daughter's White Rock neighborhood from storms, and I had Dallas Cowboy Cheerleader Alumni events to attend on Friday night, Sat am, Sat eve and all day Sun, I needed to check into a hotel. Valet was there to take my car, checking in was easy, room view of downtown was wonderful, BUT the valet to get your car when you needed […] it took forever. They were too busy with events going on at the hotel to retrieve hotel guest cars in a timely manner. Also there is lots of construction going on in that area of downtown right now and there was no pool. The maids didn't leave plastic-ware packets with creamer for my 2nd night and I had to leave at 5:30 am Sun am for halftime practice at AT&T Stadium in Arlington and the coffee bar wasn't open yet, so I didn't get any coffee or breakfast snack at this hour and didn't have time to wait for Room Service. Also, when I called for assistance from the bellman for my departure, 10 minutes passed so I called again, and then again. Finally the front desk said they only had one bellman on duty at that hour and they would send up Security with a cart. The regular bellman and security came at the same time, 2 carts, 20 min after I 1st called causing me to be late to my practice. Nice hotel with a view, but I will never stay there again since you really need prompt valet service. Read moreGenuine Hotels.com guest review
Made the mistake of valet parking my vehicle. Since they were "busy" I could not call ahead to have my car waiting. Instead I had to go on person and hand deliver my ticket to retrieve my car. I had to wait 45 minutes in the lobby while I could have been in the room. The front desk was no help for this problem either as thru just referred me to the […] valet desk. Read moreGenuine Hotels.com guest review
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