"excellent hotel in crystal city area"
everything was excellent, clean room and up to day maintenance. very close to airport and metro stop.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Greetings Ruben, Thank you for choosing the Hyatt Regency Crystal City for your stay in the Crystal City area. It was a pleasure to have you here with us and we look forward to your next visit. We appreciate your review!
"Very Close to DCA airport."
The stay was good. It was very near to airport and food joints.The room was good and the staff service was excellent. I would have preferred free wireless internet in the rooms instead of daily charge.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for your review! We are glad to hear our staff and rooms met your expectations.
"weekend in DC"
Close enough to metro to walk, but shuttle was generally available. Near shops of Crystal City, which is convenient.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Hi Sandra! Thank you for choosing us during your visit to the DC area. We are so glad to hear you had a great stay! The shuttles really are a great added benefit on those rainy or cold days. We hope to see you in the future.
"Over the top experience!"
We stayed here only one night but our stay was amazing. I say that because the staff here is absolutely wonderful! From the person that picked us up at the airport to the person that kept our luggage for is after checkout, they are all gems. I truly appreciate the kindness of the staff here and will definetley be back. Besides that the room was perfect, […] the breakfast was delicious and our time here was unforgettable. Thank you Hyatt Regency Crystal City!! Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you! We are so happy we could make your experience one to remember and will gladly share your kind works with our staff. We look forward to your return visit!
"Crystal City at its best."
It was a great hotel with very helpful staff. Even though the hotel is not the closest accommodations available to the Crystal City Metro station, the hotel shuttles more than make up for it. I will definitely be staying here every time I am traveling to the DC area.Genuine Expedia guest review
Response by Hyatt Regency Crystal City We really appreciate the great feedback David! We cannot wait to welcome you back for your next visit.
"Very nicely apportioned room. Lots of space."
Hotel staff was friendly. Hotel provide free shuttle service to Metro stop in Crystal City and to and from airport. Always plenty of cabs out front for trips further afield.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you Elliotte for your five star review! We are happy to hear you enjoyed the shuttle service and our friendly staff.
"Nice hotel, convienant"
Nice hotel and I was pleased overall, HOWEVER, I tried to get a bite to eat in the bar area, couldn't get any service at all. Went outside as people were being served but again, no luck. Finally gave up. With that in mind I went to breakfast the next morning to find a buffet that was pleasing to the eye but unpleasant overall. Service again was bad, […] as was the food. This may have been an isolated problem, just bad luck maybe, the rest of the hotel front desk staff etc was great. It was a little disappointing and even more frustrating but I'd go back again and give them another try. Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for your feedback Frank. We apologize that the service was unsatisfactory in both the Lobbibar and Cinnabar. We appreciate these types of comments because we are able to take them back to the staff and learn from these errors. We do hope you give us another chance to impress during a future stay.
"Wedding in DC"
Amazingly wonderful! Everything my heart desired was within walking distance… even in heels..Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you Robin for your feedback! We are happy to hear we made the wedding weekend enjoyable and convenient to everything you needed...even in heels...
This was a very nice hotel. It is very close to the Metro, so convenient to reach Washington D.C. The only caveat is that I would definitely recommend getting the package that includes breakfast. It adds $10 per night, but the full breakfast buffet costs $18 per person.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for the five star review and your extra tip for travelers!
I was pleasantly surpirsed to find this gem in Crystal City. I usually stay closer to the metro, but this location turned out to be better than expected. Overall, the hotel is very nice and staff were friendly and helpful.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We are happy we could surprise you in the best kind of way! We appreciate your business and are happy to hear our staff met all your needs. Thank you!
One thing I need to comment on is the fantastic shower! The pressure and the hot water was just perfect after a long day outside sight seeing and also right after the ATM (army ten miler). What a treat!!!✅Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thanks Judy for your review! Great to know the shower was just right and congratulations on running the ATM!
My husband and I came in to run the Army 10 miler with our daughter who lives in Arlington. The drive to her apartment was less than 10 minutes from the hotel. We stayed 3 nights. The lighting in the bathroom and in front of the wall mirror needed to be brighter. Other than that, we were very pleased with the room.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for your feedback Susan! We are happy to hear we could provide most everything you needed during your visit and that we are conveniently close to your daughter. We hope to see you again!
"Great DC stay with constructive suggestions"
This was a nice hotel in a great location. They were very helpful with shuttles to Metro and airport. Several recommendations for the room: Insufficient drawer space for prolonged stay, no plug or lighting by mirror in main room, creating conflict with two occupants using washbowl area at the same time. Outlets for charging electronic devices difficult […] to reach. A refrigerator would have been a plus. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you Caroline for your feedback. We are happy to hear you enjoyed your stay and appreciate your comments concerning the guest room. We will look in to these issues to hopefully improve for the next guest or for a future stay of yours!
This was my second time at this hotel and everything works perfect for me, very nice free breakfast Buffet excellent attention, easy communication with the staff, very gentle to any one.Genuine Expedia guest review
"Discustiong Expereince. Will never return."
Couldn't believe that the bathroom was so small with no counter space. The shower, while sloping toward the drain still allowed water to trickle across the bathroom floor. We had to ask for additional towels to keep the water away from the rest of the bathroom, and this was supposed to be a "handicap" room.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for your response Philip. We apologize that you had such a negative experience in regards to your shower and bathroom. We will look in to this issue to see if there is a better way to prevent this from occurring. We truly appreciate the feedback so we can continue to improve our hotel.
"Great rate, very clean"
I booked this room because of the very good non-refundable price, months before arriving, and was very pleasantly surprised with the size and comfort of the room. Breakfast in the hotel restaurant was very expensive but I guess that can be expected. Also, parking was limited to valet for $27 per day or trying to find a meter spot on the street, not […] great options. All of the staff was extremely helpful with our many questions. Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Hello Alicia, We are glad that you found our hotel to not only be affordable but also clean and comfortable. We also strive to go above and beyond and it sounds like the staff were able to take care of any questions that you might have had. Thanks again for the kind review and we would love to welcome you back to Hyatt Regency Crystal City!
Hotel was nice, clean room. Wifi is not free. Lighting in room was pretty dim. Valet is a bit over priced for slow service.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for providing us with excellent feedback. Next time you're in town, please take advantage of our complimentary Wi-Fi Internet in our lobby and restaurant space. We will also take you comment about the dim lighting into consideration when we undergo our next renovation. We hope you will stay with us again soon!
"Would recommend, but...."
The first time we stayed here, we rhought it was too quality. The second time we stayed there, the rooms were not as clean.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Greetings Kenneth, We appreciate you sharing these details about your experience at Hyatt Regency Crystal City. Our sincerest apologies for the cleanliness of your guestroom, we are taking these comments very seriously and are currently addressing the issue with our housekeeping staff. Our guest's comfort is very important to us and we will continue to find ways of improving this. We hope the next time you are in town you will give us a second chance.
"My Day Off"
It was Great! I'm looking forward to My next visit.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City And we look forward to welcoming you back! Thank you for the five stars Charles.
"personal couldn't speak English, parking was awful"
personal couldn't speak English, parking was vey expensive, upon arrival I was informed of a hold fee that we weren't told about at booking, asked for a lower level room, ended up on level 15 asked for a pull out couch didn't get it. when asking hotel staff how to get around cites of city they just looked at us like you should know?!Genuine Expedia guest review
Response by Hyatt Regency Crystal City First of all, thank you for taking the time to respond to this survey. We apologize for not being able to accommodate you in the type of room you were looking for. We also apologize for not being able to assist you in your travels as you had hoped. We do our best to assist each guest any way we can and it is unfortunate this did not occur. We appreciate your comments as they will allow us to improve our services for the future.
Very nice roomGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Great to hear you enjoyed it! And thank you for the five star review.
Last minute reservation, price was great and the hotel was excellent, beautiful place, they have a gym that I definitely used, room was very nice and they asked what floor I prefered I chose 17th and I liked the view. Definitely recommend to everyone.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Hi Lolarred! Thanks for taking the time to provide an excellent review of your recent stay with us. We are glad you enjoyed the view.
I really enjoyed my stay! It was the best way to wrap up my vacation. :)Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Wonderful to hear!
"A good nights rest"
Very quiet and comfortable! The staff was really nice and easy to work with.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We are happy to hear you enjoyed your stay and our staff! Thank you.
"Great, Inexpensive Hotel"
This hotel has a beautiful appearance. Clean, modern lobby and rooms. All staff I encountered were pleasant and inviting. The location is perfect for visiting Washington,DC. Mere minutes away from downtown without paying the downtown DC hotel cost for a stay.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for the review Myra! W are glad you had the chance to interact with some of our staff and enjoy visiting D.C. We hope to see you back again in the future.
"Pricey But OK."
Parking costs a whopping $27 per night! No microwave in the room. We booked the room with breakfast for additional $10 for 2 people in the room but for those who booked just the room and then decided to eat breakfast at the hotel restaurant, the cost is about $20 per person! Even though our booking included breakfast, we were required to sign a guest […] check that says the charge for breakfast is some $18 plus tax but we were assured that we will not get billed because breakfast is included with the room booked. Considering everything that goes on, for an out of town guest, signing the guest check with inflated charges is a major concern. Hotel staff was very nice throughout, be it for valet parking, or check-in counter or the restaurant. Read moreGenuine Hotels.com guest review
"Nice Hotel, difficult to locate"
Overall, the hotel is great. The cab service and I both had trouble locating the hotel. Google maps is wrong! We were rerouted several times, until we just found it on our own.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for your review. We apologize that you had issues finding the hotel but we are glad you enjoyed the stay once you got here. We hope to see you again in the future!
We stayed here the first week of October. The location was very Convenient from the airport and the free shuttle service was great. Once we arrived although a couple of hours before check in the desk clerk (Annie) checked us in giving us time to see a few sites. The hotel offers free shuttle service to the Metro, no need to rent a call. The rooms are […] what you would expect from a Hyatt, clean. The rest of the hotl appeared to be very clean we just sleeped there. Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for the five stars Rick! We are so happy to hear Annie could help you and that you were able to use the free shuttle service to travel the area. We hope to see you again!
First time I stayed in Hyatt and it was very nice. Left my bible at home and they had one in the room.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Hello Nanette, Thanks for staying with us and we are glad you had a nice experience. We would be glad to welcome you back next time you are in the area.
We had an excellent stay. The staff were friendly and helpfull. I would definitly stay again.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you!
"Service need to improve"
The lobbibar bar tender was extremely poor in customer service. If not for him, I would rate this hotel a 5.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We apologize that you had issues with our bar staff. We appreciate this feedback as it gives us the opportunity to train and better our associates to better serve each and every guest.
OkGenuine Hotels.com guest review
I had a very positive experience in a beautiful room and comfortable bed.Genuine Hotels.com guest review
"Hotel near Regan"
Great location near everything room rate, bar, food valet desk service and concierge all goodGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thanks for your review David. We appreciate your business and are glad to hear you found everything you needed.
"Great hotel near the airport and metro station."
Great hotel near the airport and metro station with shuttle service to both. Front desk was very helpful and even got me in a room at 10am (I arrived on a red eye flight) even though normal check-in wasn't until 3pm. There was a big lobby with lots of seating and lounge area. Room was spacious and clean, although the bathroom was a little small with […] a poorly designed shower. Shower head was a rain head, which was great, but the shower glass only covered half of the shower opening so the water splashes out of the shower in a major way. Breakfast buffet was nice with bread, eggs, bacon, sausage, omelet station, fruit, yogurt, cereal. It was good for those with dietary restrictions (like me) with little signs in front of the food for "gluten free," "vegetarian," and "vegan." Overall, I had a very nice 5 day business related stay. Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for the five stars Steven! Sounds like you were able to enjoy many aspects of our hotel including our Cinnabar Restaurant and shuttle service. We are glad you could enjoy your business stay and hope to see you again.
Great stepping off point for getting around the area. Staff was always helpful and pleasant. Clean and quiet - we enjoyed our stay quite a lot.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thanks Sean for the five star review. We are happy to hear your stay was enjoyed and you had the opportunity to meet some of our wonderful staff. Thank you again!
Check in was a breeze once I got to the counter, waited at least 5-7 min in line.Genuine Expedia guest review
Response by Hyatt Regency Crystal City We apologize you had to experience a wait upon check-in but it is great that it was easy after that! Thank you for the four stars.
The staff was terrific! From check-in to check-out, they were great. They helped us find the little Italian restaurant that we went to when we were dating, they made sure we had reservations, they took care of us in every way. The room was huge, had a balcony and had a view of the airport and the river.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for the five stars Mary! We are glad we could help you relive some great memories and provide a comfortable stay.
"Unexpected but awesome getaway!"
I highly recommend the Hyatt whether for business or leisure everything was perfect, the rooms are huge and breakfast is a must, we will definitely be back!Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for your kind words Shelly girl! We are so glad you enjoyed your stay and look forward to your return visit.
We got two rooms for two nights and it was fantastic stay! We needed a pack&play for my niece and not only the brought that, but a cute little kit with baby stuff (shampoo, lotion, powder and others). The location is great. The restaurant was a bit overpriced... Valet parking was expensive but convenient.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Great to hear your stay was fantastic! We are happy we could provide the items you needed throughout your stay.
It was great. The staff was attentive and cordial, the hotel has restaurants and other anmenities on site and nearby....The room was impecably clean.....Just a great hotel if you are in the Washington DC area...Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for the five star review JG! We are glad you could enjoy our wonderful staff as well as the surrounding area. We look forward to welcoming you back in the future.
Though it annoyed me and when i arrived on fri nite valet parking said the lot was full and washed their hands of me. Really, $32 a day and they couldnt take the car somewhere. This is several times i have stayed at this hyatt and though a great hotel, valet service is a detriment to their rating.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We appreciate the feedback Rich. We will pass your comments along to valet so they can continue to improve their services.
I think you need to refrigerators and microwaves within the rooms. And better internet serviceGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for your feedback Sheree. We are currently working to improve our internet service and appreciate your additional comments. We hope you enjoyed your stay!
"Very nice hotel. Loved the stay."
Staff was great. People where great. Overall enjoyable.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you! We greatly appreciate the five stars!
Everything was great,customer service was superb.But i was failed to be informed that I had to pay and extra 50 dollars at check in for using any amenities in the room.I was also booked for a room facing the river and when I got there I was given a room overlooking the lobby another thing was i was really excited about the bathroom that I saw on the […] website but when I got there i was dissapointed that it was just a regular bathroom.Other than that I really enjoyed my saty and I intend to do it again soon.Thanks hotel.com Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for the five star review! We are glad you got to see some of the great architecture of our lobby and enjoyed your stay. We look forward to seeing you again soon!
We booked two (nonrefundable) nights through Expedia and paid for both nights in advance. When plans changed, we called the hotel directly to let them know that we would need to check in late and only stay the second night. We agreed that we did not expect a refund for the missed night. When we did arrive, the hotel told us that there was no room available […] for our late arrival. Finally, they did find us a room for the night, but I wouldn't book this hotel again. Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for your recent review of Hyatt Regency Crystal City. We apologize that a room was not available upon arrival for you. We will continue to look in to this feedback to better execute our check in process.
I was overall satisfied with my one-night stay at this hotel. The buffet breakfast was very nice with a friendly wait service. The lobby decor was quite colorful and attractive. Two things that could improve, however, 1) no free internet service - not even in the lobby, which, in this day and age, should be included in the cost of this level of hotel […] and 2) a few things in our room were dusty which implied that cleaning was either not thorough or frequent. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for your review! Although we charge for internet in the rooms, we do provide free internet in the Lobby as well as second floor restaurant. We appreciate your feedback on the room cleanliness and your message will be passed along to our housekeeping managers.
Hotel was very nice. Modern and clean. Appreciated the free shuttle to the Metro station.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City It is great to hear you enjoyed the free shuttle service as well as the modern architecture! We appreciate the five stars!
"extra thin walls"
This hotel was very nice,it had a really upscale feel to it...it was also reasonably priced and got extra points for the hot tub....the hotel lost points because I could hear every flush from the toilets from guests in other rooms to when they placed their luggage on the floor in the rooms up above,this went on throughout the night and in the early […] morning as guests were leaving,it's as if they ran out of insulation during construction..I wouldn't recommend this hotel if you're a light sleeper but if you can look past the thin walls,everything else was great! Read moreGenuine Hotels.com guest review
"Close to the airport. Loved the shuttle service."
Nice hotel close to the airport. Had shuttle service to and from the airport and the metro system.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for your review! We are happy to hear you could enjoy our shuttle for the airport and metro.
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