"Excellent stay for the price"
The staff was very accommodating. The room as spacious, clean, and comfortable. However it would suit guest better with an option of having a refrigerator and/or microwave. But I had a wonderful stay and overall a very positive experience. The price was extremely reasonable for this hotel, in this area and well worth it. I would definitely recommend […] it! Read moreGenuine Hotels.com guest review
"Nice little getaway"
My stay was nice and pleasant.Genuine Hotels.com guest review
Everything was fabulous from the shower to the view to the memory foam mattress.....I was in heaven the T.V. could have been a little bigger but I wasn't watching that any wayGenuine Hotels.com guest review
"Overall Great Experience"
The food was even great!Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for your review! We hope to see you again in the future.
This has got to be the best hotel I've been at yes everything was wonderful travel was great from hotel to DC surrounding areasGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for the five star review Tae! We greatly appreciate you saying this is the "best hotel I've been".
I've stayed in all sorts of hotels and I was shocked that for the amount that the room cost and for the elegance of the place there was no Fridge and no microwave. When I brought this up to the desk attendant all she said was "we have fridges for you if you would like to rent one" that being said it was not indicated anywhere in there service book or […] online so that was not clearly indicated and was kind of like they were trying to avoid people asking. Lastly, yes it was a city area but there was no parking except valet parking for 27 dollars for the night or metered parking which if you drive there its not very convenient. Again, for the amount spent on this hotel I'd say it was not very good. Also as a heads up, I didn't use my computer but internet cost 10 dollars which with most hotels its free so that was a little absurd to me as well. Read moreGenuine Hotels.com guest review
The hotel was very nice and the rooms were very spacious with a modern decor. Excellent stay and I would definitely stay again.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We are happy to hear you enjoyed your stay! We hope to see you again next time you are in the area.
Heating/cooling system was very noisy. The hotel was not up to Hyatt standards.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We appreciate your feedback. We are sorry to hear you felt we were not up to Hyatt Standards. Thank you again for your review as it is these comments that give us the drive to improve.
"Close to DC and Reagan Airport"
I was there for a 4 day business trip. Staff was great. Excellent service. Hotel was clean and quiet. I will stay there again.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you Carl! We are happy to hear your stay was "great" and look forward to welcoming you back in the future.
"Could have been better"
The sheets had yellow stains and the closet had left over underware and clothes from the previous guests.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We are sorry to hear about these issues. We will make sure your message gets passed along to housekeeping to watch for these issues in the future. We appreciate your feedback.
"Pretty good for the price"
my only complain is the $27 USD for the valet parking and that the carpet of the room was a bit durty. but other than that it was pretty good.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for your feedback. We will make sure to pass this information along to the housekeeping department to avoid this issue in the future.
"Was close and convenient to both conventions"
Our stay was welcomed and relaxing. Only thing we missed was a continental type breakfast. Beds, super comfortable especially after travel and the shower was best I've had.Genuine Hotels.com guest review
Everything you want in a hotel: clean and comfortable rooms, excellent staff, nice restaurant with really good food (try the lamb and crab cakes!). Location isn't ideal but the metro station is a short walk away. They also have a shuttle that runs to the station. Highly recommend staying here!Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We are happy to hear you had such a great time. We agree, the crabcakes are one of our specialties and a dish we often recommend. The shuttle is also a convenient way to navigate to the airport or downtown. Thank you for recommending us!
"very helpful staff"
great location, and access to Metro.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for your review!
I was met with very hospitable staff from the very beginning, the requests I had throughout my stay were all handled in a timely and professional manner. The breakfast special in the morning was great, it was good value for money and the waiting staff were very accommodating to my partner when he wasnt feeling well. I was very impressed and grateful. […] I will definitely stay at this hotel again, and I would recommend it to friends and family. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you so much for the great review! We are glad we could help out with any requests and that you were able to enjoy our wonderful restaurant. We look forward to your return.
Very romantic and resourceful. All that we wanted to do, was close by. And the fact that I was with my better half, was a blessing.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Great to hear you had such a great time with "your other half" and were able to find everything you wanted near by. Thank you for the five stars!
Valet service was horrible. Whenever I would call the valet to get my car ready nobody would answer. I then had to wait 30 minutes to get my car. I can't believe I got charged twice for Valet service because I had two rooms for two nights. I also did not like that fact that breakfast was not included.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We are sorry to hear your experience with our valet staff was less than desirable. Please know we have passed your comments along to our valet to try and prevent this type of issue in the future. Thank you again for your feedback.
It needs to be a better variety of food everybody doesn't eat pork, so turkey base products would definitely be a plus.Genuine Hotels.com guest review
Everything was great but the location was isolated by the airport. Still only a metro ride away from Nationals Park and downtown DCGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City We are glad you enjoyed the hotel even if you didn't find the location to be what you were hoping. The metro is a great way to get everywhere you want to go quickly and is only a short walk away!
It was great. They even have a shuttle to take you to the Metro station and the airport. It is very modern, upscale, with full service. Gorgeous view from high rooms and a courteous helpful staff. The glass elevators were a nice surprise. Great quality health conscious food in the restaurant as well.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for the five star review! We appreciate your compliments and are happy to hear you enjoyed your stay and the view.
"DID NOT GET WHAT WAS PROMISED"
WE HAD A 2 HOUR WAIT FOR OUR ROOMS. THEN WE FIND DIRTY SHEETS ON THE BED. ALL OF OUR REMOTES NEEDED BATTERIES. THEIR INTERNET DID NOT WORK. THEY HAD TO USE PAPER CREDIT MACHINES TO PROCESS OUR RESTURANT BILLS. HOTEL .COM PROMISED US THAT WE WOULD GET A 150.00 VOUCHER FOR NOT GETTING WHAT WAS PROMISED. AS, I AM WRITING THIS, WE STILL HAVEN'T RECIEVED […] IT EITHER EMAIL NOR IN THE US MAIL. SO SAD Read moreGenuine Hotels.com guest review
The hotel was very nice, clean and had a shuttle to the METRO, which was very convenient. The restaurant breakfast buffet wwas very efficient, food was good; however, the service was very inattentive. The wait staff did not seem to pay attention to customer's and we had to often ask to see our waiter.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We are glad you enjoyed your stay and the convenience of it! We apologize for the less than perfect service during breakfast and appreciate comments like this that allow us to improve upon or quality and service. We hope to see you again in the future.
Room is super close to convention center and good restaurants!Genuine Hotels.com guest review
Great location. Great rooms. Good fitness room.Genuine Hotels.com guest review
"had a good time"
hotel was nice and clean ,front desk was very helpful and liked that I could walk to near by resturantsGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Great to hear you enjoyed your stay Jose. We will pass along your kind words to the front desk as well! Thank you.
"Very convenient to get anywhere."
The hotel seemed to be in a safe area. Very clean and up to date. Everyone was very helpful that worked there.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Great to hear you enjoyed the area and our great staff. Thank you!
We like itGenuine Hotels.com guest review
This is a very nice and clean property. The staff is excellent. Valet is awsome.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for the comments. We will pass your kind words along to all the staff, especially the valet associates.
"Water Damage in closet ceiling, aged rooms"
Inexpensive for Washington DC and Crystal City. However, if you're hoping for a beautiful hotel look elsewhere. This hotel is showing major signs of aging everywhere. It was okay this time as we were hardly there. Only slept there. Water damage in ceiling of closet, chipped furniture, stains in bathroom, very small double beds, etc...They have a shuttle […] to the metro stop. It's a 15 minute walk if you're a walker. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City First of all thank you for your review. We are sorry to hear the room wasn't up to your standards and all are issues we will look into to improve our rooms appearance.
"Nice hotel,close to everything."
Nice hotel, but I could here other guess in other room.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for submitting a review. We are delighted to hear that the location of our hotel worked so well for you.
We enjoyed our stay! Everything was very nice. We didn't get a chance to see a lot of the hotel because we were there for a visit with a cousin in the hospital. The valet parking attendants were very courteous to us. We will stay there again.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We look forward to welcoming you back, and hopefully under better circumstances next time.
"nickel and dimed but with dollars"
20$ for breakfast; in room fee for internet, room service trays left in hallway for some time. However, the free shuttles sort of make up for the ridiculous charges. Come on, it's a Hyatt...you don't need to dig deep into our wallets to profit.Genuine Hotels.com guest review
"Not up to Hyatt's standard."
Not happyGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City We are sorry to hear that your stay wasn't excellent. We appreciate your feedback.
"Wonderful Service Wonderful Price"
Everyone is wonderful. The staff is caring and make the guest number one.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you! We look forward to your next visit!
The hotel itself was fine however my room is what I had a problem with. It smelled like moth balls and soap.. The worker who took care of the room just barged in even after I said I was ok and didn't need anything! And you would think paying 109.00 dollars a nite I would have a refrigerator microwave and possibly a small living room,free parking and […] breakfast as well! I had neither it was overly priced... Furthermore I had just spent the previous weekend in Raleigh nc it had all of this plus the kitchen stayed open longer to take care of guest! I like the hotel but overall for what they're offering it's not worth it most of the time to stay there Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for choosing us during your visit to the DC area. I am sorry you were not impressed with our fees and amenities. They are competitive rates and features for an upscale hotel in an area such as Arlington or Washington DC. Again, thank you for staying with us and providing feedback.
"Arlington National Cemetary,"
Everything was great, service & room was great. Perfect place to stay. Nightly rate was very reasonable. Couldn't find a greater place to stay. Enjoyed our stay.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for choosing the Hyatt Regency Crystal City for your stay in the DC area. It was a pleasure to have you here with us and we look forward to your next visit. We appreciate your review!
Excellent stay as alwaysGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you, have a great day!
We came in very late 1:30 am, and the staff was wonderful. The room service was very quick and appreciated after a long delay of flights with traveling kids!Genuine Expedia guest review
Response by Hyatt Regency Crystal City Glad to hear we could accommodate you and your family after a long day. Thank you for the review!
Hotel was great, staff was great.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you Charles!
To get this reduced price for two rooms for an extended stay at a hotel of this caliber was terrific! So close to the city and all of its sights, dining, etc.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Great to hear you enjoyed your stay! Thank you for the 5 stars and we hope to see you back again soon.
"DISAPPOINTING! No extra, no frills and no help!"
I was extremely disappointed during my stay at the hotel for a multitude of reasons (and I normally give very generous reviews). PROS -nice location -beautiful lobby -comfortable bed CONS Front desk staff: very slow with check in and only advises of a $27 parking fee even if the garage is full. She then directed me to the self parking (same fee) which […] was closed because it as late at night (after she just told me it was open...and it's around the block). On the second night, the valet garage was full once again and the person at the front desk told me to to go to self parking again...it was CLOSED. Hotel should be aware that the lot closes Restuarant Staff: showed up 15 minutes later than breakfast, was told that all eggs were put away. Then she was confused about me wanting to be seated for lunch....reluctant to serve and for the high prices, totally not worth it. There are many places to eat outside of the hotel. Cleanliness: Though the room felt clean for the most part, there was dust CAKED on every lamp, desk, TV etc...the dust stayed for the two days that I stayed Parking: self parking closed and valet full the whole time that I was staying there. Had to get street parking nad wake up at 8am to feed every day, staff thought this was normal Bathroom: no tub, just a glass stand up shower with no door. Amenities were not replenished, maid put empty shampoo bottle back where it was. Gift shop is very price (over 15$ for advil cold and sinus) Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Good morning, thank you for your valued feedback. We are sorry that your stay was less than perfect with us. We understand your concerns with the parking and we apologize for any confusion or inconvenience that came from this. We have also passed along the information that you provided about our restaurant as well as room cleanliness to each department to further look in to it. Again, thank you for your feedback; it helps us in knowing exactly where we can improve to make each guest stay as seamless as possible.
Great overall experience. Kids love riding in the glass elevators to the upper floor.Genuine Expedia guest review
Response by Hyatt Regency Crystal City We are glad to hear that you has a great experience at the Hyatt Regency Crystal City. We are also super excited that your kids loved the elevators, they are such a fun feature! We hope you and your family will stay with us again soon!
"Great for in and out of DCA"
5 min into DCA and shuttle runs 5:40 am to 11:30. Well worth $139 for a night.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Great to hear you enjoyed the convenience! Thank you.
Good location but nothing else special about this property.Genuine Expedia guest review
Response by Hyatt Regency Crystal City We appreciate your feedback and hope to welcome you back in the future to show you the "Hyatt Touch" and all the great things our hotel has to offer!
Nice hotel and within walking distance for anything in Crystal City. Getting into DC easy commute and Old Town right down the highway.Genuine Expedia guest review
Response by Hyatt Regency Crystal City We are so happy to hear you had a great time during your recent stay at the Hyatt Regency Crystal City. Being situated between DC and all that Northern Virginia has to offer puts our hotel in a prime location! We look forward to welcoming you back anytime.
"The Best Hotel of our Trip"
We were very pleased with everything here, particularly loving the shuttles to both the airport AND Metro station. It made a confusing visit to DC so much easier. Your concierge even printed out the Google directions to a wedding in Lexington, VA for us. We then came back to DC and stayed somewhere else. My husband says, "I wish we would have just stayed […] the whole time at the Hyatt Crystal City." We will definitely stay there again! Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you Deborah for your kind words about our hotel and the five stars. Our shuttle to the Metro station and airport are both beneficial and we are glad you were able to take advantage of them. We hope to welcome you and your husband back soon!
This was our second stay and as always everything was great.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for such a kind review and thank you for your loyalty to the Hyatt Regency Crystal City! We can't wait to have you back with us anytime.
Great hotel and nice staff. Rooms were spacious and staff was very friendly and helpful. We ordered room service and food was very good.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for the four stars! It is wonderful to hear the staff was great and we will be sure to pass your kind words along to each department.
"nice hotel, clean room and very comfortable bed"
Made use of free shuttle to DCA and to METRO, very convenient.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Glad you were able to utilize both the hotel shuttles! Very convenient indeed. Thanks for the comments!
"Comfortable, spacious hotel very near downtown DC"
The staff were welcoming, professional. The room itself was bigger than I thought, and as clean as I would expect hotels should be. Really nothing to complain about. 5 outta 5 for me.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thanks Nishal for the great comments! We love to hear positives about our staff and we are glad the room was a pleasant surprise.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )