Hotel was very nice. Modern and clean. Appreciated the free shuttle to the Metro station.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City It is great to hear you enjoyed the free shuttle service as well as the modern architecture! We appreciate the five stars!
"extra thin walls"
This hotel was very nice,it had a really upscale feel to it...it was also reasonably priced and got extra points for the hot tub....the hotel lost points because I could hear every flush from the toilets from guests in other rooms to when they placed their luggage on the floor in the rooms up above,this went on throughout the night and in the early […] morning as guests were leaving,it's as if they ran out of insulation during construction..I wouldn't recommend this hotel if you're a light sleeper but if you can look past the thin walls,everything else was great! Read moreGenuine Hotels.com guest review
"Close to the airport. Loved the shuttle service."
Nice hotel close to the airport. Had shuttle service to and from the airport and the metro system.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for your review! We are happy to hear you could enjoy our shuttle for the airport and metro.
"A Wonderful Hotel Minutes from Washington, DC"
Everytime my husband and I stay at this hotel, we always feel like we're at home.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for your kind words! We are so glad we can be your home away from home. We look forward to your next visit MiMi.
"Convenient to National Airport"
Overall not dissatisfied. In my opinion this particular hotel does not live up to Hyatt standards. Had a NON-smoking room. As soon as you walked into room there was a burn hole in carpet. Room comfort was good. Appetizers in the lobby bar were really good, and prices were reasonable for hotel restaurants. Front desk staff was adequate, did not make […] me feel like I was really welcomed. I doubt if I would recommend this particular hotel to anybody, and will definitely will not stay on next trip to DC area. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for your recent review Maurice of Hyatt Crystal City. We are sorry to hear that you were not impressed or made to feel welcome by our staff. We have alerted hosekeeping to the burn hole and appreciate your feedback as it lets us improve for the future.
Nice view....even though there was a convention in the hotel the staff handled the crowds expertly! Would definitely consider another get away here!Genuine Hotels.com guest review
"Hotel in Need of a Refresh"
I'm a big fan of this hotel brand (I forget if I'm allowed to name names) but this location is very old and tired. They've clearly redone the lobby area -and the small bar area is reasonably priced and the staff pleasant -but the room I stayed in was not up to the standards or star ratings. The furniture had significant visible wear and tear and the […] bathroom was rundown. Now if this were a 2 or a 2.5 star hotel, none of this would phase me but for the price and the star level (and the ample competition for hotel business in Crystal City) it was disappointing. Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for your review Walt. We are sorry to hear you were disappointed in the room and bathroom. We are looking forward to our room renovations starting next year. In the mean time, feedback like yours allows us to improve our services. Thank you again for your comments.
Hyatt Regency did not disappoint! It's close to the airport, malls, the Metro and DC. The hotel staff was very helpful and friendly. The hotel itself is beautiful and clean. The room took my breath away. I highly recommend this hotel!Genuine Hotels.com guest review
"Parking was Bad"
The valet was full. The hotel had no other parking. Could use alternate parking garage but was not attached nor near hotel. Not real fun when it's pouring down rain.Genuine Hotels.com guest review
All the hotel's that I've been in had a microwaveGenuine Expedia guest review
"Nice Hotel (about 1/2 mile to Crystal City Metro)"
Very Nice Lobby, and spacious comfortable room. Getting there by car is a bit of a challenge, my advice if coming from the I-495 to the GW Parkway, is DO NOT to take I 395 South exit from GW Parkway to Rt1, NO MERGE AREA, and you have to cut across 4 lanes to make the LEFT EXIT onto RT1 South, in about 1/10 of a mile. Instead, take Memorial Bridge Exit, […] then go toward Arlington Cemetary, and take RT110 to RT1, much easier and much safer! My GPS app, said to take I-395 South to Rt1.....INSANE!! Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for your response Steve! We are glad you enjoyed the lobby as well as your room. Thanks for providing the directions tip for others as well.
Over all stay was great.One thing there is no free WiFi.Genuine Hotels.com guest review
I had a wonderful stay. Me and my boyfriend decided to stay at the Regency for two nights just to get away and be together. It was very fun. We walked to the movies at Potomac Yard, had starbucks, and we walked to chili's that night for dinner. The hotel is in a very central location. Easy access to train as well. The food at the hotel Cinnibar restaurant […] was great. We had the buffet. It's $19 pp so if you can get the deal for $10 on hotels.com TAKE IT! Also, the parking is $27 per night. There may be a parking garage behind the hotel that is cheaper but i'm not sure if it was open during the weekend. You can also park at meters as well during the weekend. I don't think you have to pay on the weekend. Other than that we had a great time. One thing though is that you can hear people flushing at least in our room you could but it wasn't totally annoying. Read moreGenuine Hotels.com guest review
Awesome.Genuine Hotels.com guest review
Its a great hotel conveniently located near airport waking distance to restaurants and shops, only hiccup was that they take a little to long to check you in there was a line of people waiting, overall great experienceGenuine Hotels.com guest review
Love everything about this hotel the staff was very friendly and the hotel was very clean . I will stay there the next time I'm in WashingtonGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thanks for your great review, Henry. We can't wait to have you back with us!
In a very good locationGenuine Hotels.com guest review
Look this hotel very cleanGenuine Hotels.com guest review
I had a great time at the Hyatt Regency in crystal city I had no problems with their services and the hotel was beautiful I will be coming back to that location in the futureGenuine Hotels.com guest review
We had breakfast included in our room rate and the breakfast buffet was great!Genuine Hotels.com guest review
"Nice hotel near airport."
The hotel was really beautiful, breakfast buffet excellent, room very nice and comfortable, but the hotel was a little slow at bringing things, like extra towels, a sewing kit, etc. Overall, very high marks! The lobby area is very sophisticated and the service of the driver of the airport shuttle was excellent.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Greetings Linda! We appreciate you sharing the details of your experience here at the Hyatt Regency Crystal City. It sounds like you enjoyed many aspects of your stay very much. However, we do apologize for the inconvenience the delivery delay may have caused. Again, thank you for staying with us and providing feedback.
Overall hotel was nice. Not too sure about the neighborhoodGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Hi Kayla, Thank you for sharing your comments in regards to your recent stay with us, we always appreciate the feedback. We are delighted that you found the hotel to be so nice. Next time you are in town, see our Concierge for some great dining and other recommendations here in Crystal City.
Enjoy my stay .Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for taking the time to share your kind words about your recent stay! Come back and see us anytime!
They asked if you would like to pay in cash or card. But they charge your card anyway the very next morning. Without telling you.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for staying with us and please feel free to reach out to us if we can be of any further assistance.
"Nice hotel close to everything"
The check in was extremely easy , I got to the hotel about two hours early and my room was ready. Happy about that .Genuine Expedia guest review
Response by Hyatt Regency Crystal City We are so glad to hear you had such a pleasant experience at the Hyatt Regency Crystal City! Super exciting that you were able to check in early. Thank you for giving us a review.
We had 2 rooms. Kids had a blast!! Bed was super comfy and view was nice. Only downside was that you have to pay for parking and no breakfast is included in the rate but room was awesome!Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for choosing the Hyatt Regency Crystal City for your stay in the DC area. It was a pleasure to have you here with us and we look forward to your next visit. We appreciate your review!
Our hotel stay was enjoyable and above the norm. The staff and the facilities were top notch. The room was good, and comfortable. All n all a very satisfying experience. Highly recommended..Genuine Expedia guest review
Response by Hyatt Regency Crystal City We appreciate you sharing these details about our experience at Hyatt Regency Crystal City. Thanks for recommending us to your family and friends! Come back and see us again soon!
"In town for a fashoin show"
Overall I enjoyed this hotel. staff was great, valet service and room service was very fast and friendly. I would recommend this hotel to anyone traveling or just for a weekend getaway.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thanks for sharing the comments from your stay with us. We appreciate you mentioning the positive aspects of your stay that you enjoyed. We are so glad our staff provided excellent service during your weekend getaway. Next time you are in town, be sure to ask our concierge about all of the restaurants within walking distance for some great variety here in Crystal City. Again, thank you for staying with us.
"First Visit to DC"
I took my teenage daughter to DC for the first time and as much as she loved the sight seeing, we loved coming back to this beautiful hotel each evening. The staf were friendly and the overall experience was very pleasurable.Genuine Expedia guest review
Response by Hyatt Regency Crystal City We are so happy to hear you had a great time with your daughter during your recent stay at our hotel. Our location right outside downtown DC can't be beat! We look forward to welcoming you and your family back anytime.
"Close to airport"
Only issue was the high cost of parking. $27.00 to valet at the hotel is very high.Genuine Hotels.com guest review
Excellent place to stay. Could use more pool chairs.Genuine Expedia guest review
Response by Hyatt Regency Crystal City We are glad to hear you had such a pleasant experience at the Hyatt Regency Crystal City! Thanks for your comments about needing more pool chairs, we will definitely consider adding some more next summer. We would be glad to welcome you back whenever you are in the area. Thank you for giving us a review.
"Everyone was so helpful and cheerful."
Outstanding everyone was so helpful and very pleasentGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you so much for your five star review! I am so happy that our staff took great care of you during your trip to the DC area. We are constantly trying to create an amazing experience for our guests and I am happy that it rang true! We look forward to welcoming you back again!
"Excellent stay for the price"
The staff was very accommodating. The room as spacious, clean, and comfortable. However it would suit guest better with an option of having a refrigerator and/or microwave. But I had a wonderful stay and overall a very positive experience. The price was extremely reasonable for this hotel, in this area and well worth it. I would definitely recommend […] it! Read moreGenuine Hotels.com guest review
"Nice little getaway"
My stay was nice and pleasant.Genuine Hotels.com guest review
The hotel staff was nice, room was clean at sight. Quickly found that the pillows were made up of folded sheets. In 2014, pillows don't cost that much! The sheet came off the mattress when we got up and we saw the filthiest mattress ever. It looked like it was dragged through dirt and then placed in the bed. Had we seen it the night before, I definitely […] would've requested another room. In awe that we laid our heads on it. The "free" breakfast was horrible. Served too many pork products and hardly any vegan options. All I are was a croissant because everything else looked old. It came with no juice or coffee because we were told that was extra. Who doesn't provide free beverages with a free breakfast!? Lights in the room barely worked. Will never stay here again! Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for your review of Hyatt Regency Crystal City. We are sorry to hear that you found the room and breakfast to be less than satisfactory. We are currently looking forward to a room renovation in the upcoming year or two but we have passed your words on to our housekeeping department to try and prevent this situation in the future. We do include beverages with your breakfast if it is the buffet that is included so we are sorry if this was not properly communicated to you. We appreciate all the feedback you have provided.
"Not What I Expected"
Upon arrival at the hotel, we were greeted by a bell hop who was very nice, helpful, and friendly. Check-in was uneventful and the clerk was also very helpful and friendly. However, when we entered our assigned room, it was very dusty and musky smelling. We called down to have the housekeeping staff come in to dusk the furniture and spray some air freshener […] in the room. We also found that there were not enough towels and wash cloths to accommodate the four of us. This was immediately taken care of. The beds were not very comfortable. The pillows needed to be thrown out and replaced. The iron did not work as well. On Saturday morning, we went down to have breakfast that was included in the cost of our stay. The breakfast was not the best. I did not enjoy the the food, however the waiter was very thorough. As we were checking our, the clerk quoted us a higher bill balance than it should have been. This was due to the restaurant staff charging us for our breakfast. This was taken care of by the clerk, so we did not pay an additional amount other than what was originally due. Our overall stay was okay. I probably would not book this hotel again unless they did some upgrades in the rooms and better cleaning. Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for your review Pat. We appreciate all your honest feedback and will look into what we can improve on both service and hotel wise. We are looking forward to the beginning of our room renovations next year!
Everything was fabulous from the shower to the view to the memory foam mattress.....I was in heaven the T.V. could have been a little bigger but I wasn't watching that any wayGenuine Hotels.com guest review
"Overall Great Experience"
The food was even great!Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for your review! We hope to see you again in the future.
This has got to be the best hotel I've been at yes everything was wonderful travel was great from hotel to DC surrounding areasGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for the five star review Tae! We greatly appreciate you saying this is the "best hotel I've been".
Had a great time. Loved my room.will be back for sure.Genuine Expedia guest review
Response by Hyatt Regency Crystal City We look forward to your return visit!
I've stayed in all sorts of hotels and I was shocked that for the amount that the room cost and for the elegance of the place there was no Fridge and no microwave. When I brought this up to the desk attendant all she said was "we have fridges for you if you would like to rent one" that being said it was not indicated anywhere in there service book or […] online so that was not clearly indicated and was kind of like they were trying to avoid people asking. Lastly, yes it was a city area but there was no parking except valet parking for 27 dollars for the night or metered parking which if you drive there its not very convenient. Again, for the amount spent on this hotel I'd say it was not very good. Also as a heads up, I didn't use my computer but internet cost 10 dollars which with most hotels its free so that was a little absurd to me as well. Read moreGenuine Hotels.com guest review
Friendly staff, clean room, comfortable bed and just an overall great stay!!Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you Winnie for your comments! We appreciate your business and the five stars!
The hotel was very nice and the rooms were very spacious with a modern decor. Excellent stay and I would definitely stay again.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We are happy to hear you enjoyed your stay! We hope to see you again next time you are in the area.
Heating/cooling system was very noisy. The hotel was not up to Hyatt standards.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We appreciate your feedback. We are sorry to hear you felt we were not up to Hyatt Standards. Thank you again for your review as it is these comments that give us the drive to improve.
"Close to DC and Reagan Airport"
I was there for a 4 day business trip. Staff was great. Excellent service. Hotel was clean and quiet. I will stay there again.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you Carl! We are happy to hear your stay was "great" and look forward to welcoming you back in the future.
"Could have been better"
The sheets had yellow stains and the closet had left over underware and clothes from the previous guests.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We are sorry to hear about these issues. We will make sure your message gets passed along to housekeeping to watch for these issues in the future. We appreciate your feedback.
I felt like I was nickeled and dimed throughout.Genuine Expedia guest review
Response by Hyatt Regency Crystal City We are sorry to hear that you felt nickeled and dimed. We try to provide the best service to each and every guest any way we can and in no way try to make guests feel this way. Please feel free to reach out to us if you have further comments.
"Pretty good for the price"
my only complain is the $27 USD for the valet parking and that the carpet of the room was a bit durty. but other than that it was pretty good.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for your feedback. We will make sure to pass this information along to the housekeeping department to avoid this issue in the future.
My experience was amazing. Upon my arrival, I was greeted at the front desk by a pleasant guest service attendant name Annie. She was kind, attentive and efficient. I stayed for only three day, however when it was time to check out I did not want to leave. This was a wonderful experience at a remarkable hotel.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for those kind words. We will make sure Annie knows what a great job she did and we hope to see you back again soon.
"Nice hotel, beautiful scenery..."
Nice location, parking is expensive but was worth it.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for the five star review!
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )