"Nice hotel but a lot of amenities are al carte"
No complimentary parking. It's like $27. There is limited on the street parking (you have to feed the meter). It worked out that we came on Saturday b/c the meter stopped at 6 pm and no meter monitoring on Sunday. My room was small especially the bathroom.Genuine Expedia guest review
"Great hotel which had everything you can ask ~"
It was a nice interior and well decorated hotel. Its guest room facility was simple and easy to use. Unique design! I enjoyed it a lot. The overall service was not that excellent as it looks. Some staff looked too busy and very a bit cold business looks they had.Genuine Expedia guest review
Parking is a problem. Only valet parking available. Public Parking garage next door but very inconvenient if you plan to take your car in and out of the garage.Genuine Hotels.com guest review
I have no words for this Hyatt. Simply amazing getaway. Very close to nearest attraction....Did not want to leave. Will come back to you shortly.Genuine Hotels.com guest review
"bright pretty hotel"
excellent overall. lobby is sky-high, bright and pleasing, glass elevators have a cool view. restaurant up on balcony had delicious food but was pricey. the valet parking guys were awesome. the room was clean and attractive. bathroom too. i would gladly return to this hotel.Genuine Expedia guest review
The room was lovely and the service was awesome. I would definitely stay at this hotel again.Genuine Hotels.com guest review
Over all the Hotel was great, just a little pricey on food and gift shop snacks.Genuine Hotels.com guest review
"Very Nice After a day of renovation Work"
The stay here was fantastic after a full day of renovation work on my home in DC. At the cost I was able to get this room it was a steal. The staff went far and above themselves. I need to warm up my meal form earliar in the day. I took to the lobby bar and the microwave was broken. So I went upstairs to the full restaurant and they took it out of the […] styrofoam and plated the meal for me then warmed it up. This took place while the place was packed with guest. I hope I get his place as an option when I go back up the next time to work on my hosue. Read moreGenuine Hotels.com guest review
This hotel would have been better with better hotel staff. The place itself was great aside from the crazy amount of dust in the room and stains on the floor of my first room. I would not recommend this place if you care to have experience authentic hospitality as it is only good for sleeping.Genuine Expedia guest review
"No plae to park"
Free parking advertised, none to be had when I got there. Street parking or lot next door $$$Genuine Hotels.com guest review
"Great Place to Stay, Convenient Location"
The hotel was really nice. We were very impressed with the overall quality for the the price we paid. The hotel staff for the most part was very helpful and polite. There were a few occasions when they were obviously understaffed, one of the nights it took almost a half hour for valet to get our car. The neighborhood was very nice and we really enjoyed […] our trip. Read moreGenuine Hotels.com guest review
The hotel was very clean, and the staff was for the most part very professional.Genuine Hotels.com guest review
"4 day stay to enjoy Washington D.C. & environs"
The hotel shuttle to airport and public transit Metro is timely and above average.Genuine Expedia guest review
"A clean, trouble-free, and enjoyable experience!"
Stayed here for business for 2 nights and have no complaints. Great water pressure in the rain showerhead, very clean overall, up to date, and I felt the value here was fantastic. I would have expected to pay more for this room, but glad I didn't. Valet service was great to work with, many shuttle options to get you around town as well, and for being […] so close to the airport, I heard no air traffic whatsoever. The bar was great, and right on par with everything else there at this location. Well done everyone, you are doing it right. Read moreGenuine Expedia guest review
The Hyatt in Crystal City is an okay hotel. The furnishings in the rooms are a little outdated. It felt like a really nice and contemporary hotel from the early 90s. I did not like the fact that the shower in my room had no door or shower curtain. I can honestly say that that is the first time I have ever experienced that in any hotel or motel. I also […] did not like that breakfast was not complimentary. The Marriott Residence Inn is a better stay, which is right across the street and a block up. Not bad, just not great. Read moreGenuine Hotels.com guest review
"Nice place to stay but ..."
1st I love Hyatt hotels. Quality, comfort, service are all A++. However, I was disappointed in a couple key parts about my stay at in Crystal City. 1. internet was not "free" in my hotel room. There were a variety of payment/speed options. This is the 1st time that i have had to pay for internet in a very long time. 2. Parking at the deck was $27/day […] and too boot the deck was1/2 full. I had to part at the spill over lot/deck which was cheaper if I didn't mind moving my car after a certain time. The clerk suggested that I park on the street because it was "free" after 6PM on Saturday. That was a great idea if everyone wasn't given the same advice. Decisions...pay at the overflow deck or walk a 1/4 - 1/2 mile. I chose to walk since it was a great day and the neighborhood was excellent. Read moreGenuine Hotels.com guest review
This hotel was really nice & priced well too. This is a beautiful hotel from the outside, to the lobby,to the rooms. Everything was clean& the staff was courteous.The only issue I had was with valet. They seemed to scratch, dent, crack& just handle peoples cars roughly without much consideration for how expensive vehichles are.Other than that everything […] & everyone was A+. I would stay again but park my own car. Read moreGenuine Hotels.com guest review
Nice, clean and convenient to DC and our friends.Genuine Hotels.com guest review
This hotel was great! The staff/drivers were very nice. The shuttles to the airport and Metro was very convinent and close to alot of eating places. Will stay here again.Genuine Expedia guest review
"Service could be improved"
Room service would always replace stuffs for 2 people though we were four in the room. Except for that everything else was goodGenuine Hotels.com guest review
I had some minor problem " inconvient" of the service, like the internet and the parking guys.Genuine Hotels.com guest review
At about 5 pm on 8/3/13 we arrived at the Hyatt Chrystal City registration desk. A young Asian American woman swiped my USAA Mastercard and told me that the credit card was declined. I told the clerk that I had used the card a few hours earlier and asked the clerk to swipe my card on another clerk's computer. Instead she swiped my card a second time. […] I had made the reservation and paid for the room on Expedia on my USAA Credit Card. I used a Visa Card to pay for the room. On 8/5/13, I told USAA that my card had been declined. USAA told me that my card was OK. After two phone calls to the Hyatt and one phone call to Expedia, the double billing was corrected. How could my USAA card be both DECLINED and have a have $50 Hyatt charge made on the same card at the time? Read moreGenuine Expedia guest review
"Comfy business hotel"
I was there for a weekend convention. The neighborhood is geared to weekday business people so there is nothing really open. The hotel is very comfortable and the rooms updated. I had one complaint and it seems to be a common one anymore with almost any hotel - dirty grout in the bath/shower area! Every so often housekeeping has to scrub it down -wiping […] it out is NOT enough. Otherwise, the room was clean and attractive. The bell staff was great and very friendly. You will probably want to use the hotel parking. Even though other parking appears to be nearby, there is no way to get to it easily. You'll need to go around the block. PS. the soda vending machine on my floor took my money but didn't deliver so be warned. Read moreGenuine Hotels.com guest review
"Close to DC and attractions"
Parking issues, no valet available due to full garage. Internet costs, no fridge, and breakfast was costly!Genuine Expedia guest review
"Great hotel but pathetic late checkout time"
My stay was great, the service was great, the drinks were pricey but you get more than most bars I been to. The late checkout time is very pathetic. Normal checkout is 12pm and I asked for the latest checkout time I could get and she said 1pm or i would have to pay $50. This was on a Sunday when most people were checking out so I no they did not have […] a capacity issue. Not to mention I'm a Gold Member on their loyalty program. You would think they want to retain all their loyal customers. This is what makes Marriot such a great place to stay. You don't have to get up and rush because they give you up to 3pm. Read moreGenuine Hotels.com guest review
"Attractive, higher end hotel near DC"
The Hyatt is a very attractive hotel that is reasonably priced. Only ten minutes into D.C. Weekend rates were inexpensive.Genuine Expedia guest review
"Would stay there again!"
Very nice hotel for the family! Not much in the surrounding area in terms of Restraunts. But the metro is very close and the hotel shuttle will take u there and pick you up every 15 min. Overall very happy.Genuine Hotels.com guest review
"close to all--airport next door"
enjoyableGenuine Hotels.com guest review
Had an untoward event in the lounge which management addressed appropriately.Genuine Hotels.com guest review
"My recent stay at the Hyatt"
Overall, I had a great stay. The staff was very friendly and helpful, which I appreciated a great deal! My room was a bit dusty and the hotel literature (list of services provided by the hotel) looked to be stained and I really didn't want to touch it. However, every other aspect of my stay was quite enjoyable.Genuine Hotels.com guest review
Although it was busy weekend with lots of veterans converging on DC, the staff were point with service and a smile.Genuine Hotels.com guest review
My experience was great! I was at the Hyatt Regency because I was attending a conference in the renaissance across the street but I found cheaper rooms at the Hyatt. But I was glad I had a chance to stay at the Hyatt because it was even nicer than the renaissance.The staff was nice and friendly. I felt comfortable there and would definitely stay there […] or at another one again. I am glad I picked this hotel and would recommend it to anyone. Read moreGenuine Expedia guest review
The hotel is beautiful along with the room. The staff was very friendly. I would be staying here again.Genuine Expedia guest review
"Convenient to airport and Capitol Hill"
Would definitely stay at this location again!Genuine Hotels.com guest review
"Business and Pleasure on Capitol Hill"
The hotel was really very good, although the internal restaurant options not that favorable for children. Reliable shuttle to the Metro stop was very helpful. Staff pleasant.Genuine Hotels.com guest review
"An excellent DC launching pad"
The Hyatt Crystal City is an outstanding contemporary hotel which provided all amenities necessary as a base of operations to the DC metro area. The rooms were clean, modern and quiet. Staff were friendly, knowledgeable and always willing to help. The Crystal City district itself is somewhat sterile and holds little reason to linger outside the hotel […] doors. The hotel has many business travelers mixed with the tourists which for me, served to dilute the fun that a resort-style property might provide. But this is Washington, not Disneyland. The Hyatt provided convenient, free shuttle service to Reagan airport and the DC Metro. Hotel food, Internet, and parking are expensive. There is no free offsite parking nearby so they kind of got you on this. Public transportation is great so avoid a car if you can. Read moreGenuine Hotels.com guest review
"right on US Rt 1, could walk to Reagan Airport"
Efficient check-in/out, courteous staff, but park on street nearby to avoid hefty hotel parking chargeGenuine Expedia guest review
"nice staff, clean, eat somewhere else"
Was a nice hotel, but not as amazing as internet photos suggest. Very nice staff, close to the national mall with free shuttle. Most dissappointed with an 80 dollar dinner for myself and 2 kids...theres was good but not great and so was mine, tasty enough but not hot. a Chilis would have been a much better meal and value. Maybe it is organic, but salt […] laden, overall I'd rather eaten at home if I could have. Pool was also quite small. Overall, I was under-whemed. I'd say eat elsewhere but great proximity to airport and metro, clean and nice staff - which means a lot. Read moreGenuine Hotels.com guest review
It was great except for the pair of men's boxers that were left in the draw and the fact that the safe would not lock so we could not use it. Beside that, for the price - great hotel!Genuine Hotels.com guest review
"Nice! Can quickly get to all D.C. attractions."
I would stay again ..But must warn though if valet is busy it will take more than 15min to bring car around.Genuine Expedia guest review
"dc trip 2013"
We had a great time staying in DC. The only thing that d would keep me from going back to Hyatt would be if they offered a complementory breakfast. Location was great just tough on food choices.Genuine Hotels.com guest review
DON'T! I couldn't believe how poor the service was at this Hyatt!! I stay at hotels over 100 nights a year, and generally expect Hyatt to provide comfortable rooms, a nice environment, and outstanding service. At this Hyatt, the rooms are outdated and poorly kept - our outlets didn't work, the cabinetry was worn and old, and the bathroom looked like […] a Motel 6. The housekeeping was atrocious: they left used wrappers, empty cartons, and other trash on the table, and didn't organize anything in the room. The valet service was insanely slow (took 20 minutes to get my car) and still expensive. Read moreGenuine Hotels.com guest review
"excellent staff and hotel facilities."
close to down town subway stop close by so easy to get around without dealing with the traffic.Genuine Expedia guest review
This was not my first time at this hotel. It is a great hotel. That why I return to the Hyatt Crystal City on my trips to DC.Genuine Hotels.com guest review
"Amazing hotel and service"
We went to Washington just to take in the Capitol and I found the Hyatt through Hotels. com. It was very reasonably priced and had great reviews, but our experience was beyond what I had imagined!! The rooms were beautiful and clean. The service was spectacular. We booked a twilight tour through the hotel and the concierge was spectacular and we even […] had a complimentary breakfast certificate waiting under our door from him when we got back from sightseeing that day! The hotel is really close to DC, plus the Metro is easily in walking distance and the shuttle will drop you off and pick up. One day we asked to get a cab to go to a sports bar that was not to far away (it was super hot so we didn't want to walk) and the gentleman outside told us to take the shuttle and just ask him to drop us off at the cross street. We told the shuttle driver we were told we could get dropped off at a cross street and he dropped us off right in front of the restaurant AND told us to call the hotel when we were done and he would pick us up!! I would absolutely recommend the Hyatt to anyone going to Washington! So close to everything there is to see and amazing service!! I would go back to the Hyatt in Arlington if I ever have the opportunity!! Read moreGenuine Hotels.com guest review
"Nice hotel but not convenient to Metro"
The Hyatt Crystal City is a good hotel insofar as accomodation itself. But restaurant choices are limited within the hotel and not too close outside the hotel. Worst feature is long distance to the Metro station. They do have a shuttle running every 15 minutes to the station but I was back and forth many times and seemed like I always just missed one […] at both ends. Spent lots of time waiting for shuttles. Read moreGenuine Expedia guest review
"Friendly and helpful staff/housekeeping issues"
The staff was extremely friendly and nice. However, we did have some issues with housekeeping such as getting all the dirty towels almost everyday from behind the shower curtains (it makes you wonder if the bathtub had been cleaned since I didn't leave a ring in the bathtub). Ice buckets were not changed out and replacement of ice bags eventough I requested […] it. Requested a clock be serviced on day one of check-in was only until the night before checkout we had a working clock. The room did have a musty mildew odor. The best perk about this hotel it is near the Airport and complimentary shuttle to and from Reagan Airport. And there are stores and resturants within walking distances. The metro train for a middle aged person like myself is too far to walk everyday. So when we did not know that there was not going to be shuttle service to the metro on the weekends, this was a great inconvenience. I can't say I will not never stay at this hotel again but I probably will be looking for hotels that are more convenient to the metro if possible. Read moreGenuine Hotels.com guest review
"Outstanding stay, lovely surroundings"
Our room was comfortable, airy and well appointed. Appreciated the docking station for phone, and good selection of quality grooming products. The hotel itself was also quite nice, LobbiBar serves creative drinks and light snacks at a decent price -- though it would have been nice to have open earlier in the day for a bloody mary. Location was convenient […] for our needs, and an easy trip to Union Station. Read moreGenuine Hotels.com guest review
Staff was courteous and hotel appears clean but room had a terrible musty smell.Genuine Hotels.com guest review
"Easy access to Reagan Intl and City"
When learning I'm Stage IV breast cancer metastases, the clerk very kindly looked for a quiet room for me. All staff was friendly. Just across the river from DC. Parking is bit pricey and there was a charge for internet in my room, but was able to use lobby computer to print out boarding pass just fine. Fitness room has good variety of updated equipment […] for light and heavy weight use. Read moreGenuine Expedia guest review
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