We enjoyed our stay! Everything was very nice. We didn't get a chance to see a lot of the hotel because we were there for a visit with a cousin in the hospital. The valet parking attendants were very courteous to us. We will stay there again.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City We look forward to welcoming you back, and hopefully under better circumstances next time.
"nickel and dimed but with dollars"
20$ for breakfast; in room fee for internet, room service trays left in hallway for some time. However, the free shuttles sort of make up for the ridiculous charges. Come on, it's a Hyatt...you don't need to dig deep into our wallets to profit.Genuine Hotels.com guest review
"Not up to Hyatt's standard."
Not happyGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City We are sorry to hear that your stay wasn't excellent. We appreciate your feedback.
"Wonderful Service Wonderful Price"
Everyone is wonderful. The staff is caring and make the guest number one.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you! We look forward to your next visit!
The hotel itself was fine however my room is what I had a problem with. It smelled like moth balls and soap.. The worker who took care of the room just barged in even after I said I was ok and didn't need anything! And you would think paying 109.00 dollars a nite I would have a refrigerator microwave and possibly a small living room,free parking and […] breakfast as well! I had neither it was overly priced... Furthermore I had just spent the previous weekend in Raleigh nc it had all of this plus the kitchen stayed open longer to take care of guest! I like the hotel but overall for what they're offering it's not worth it most of the time to stay there Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for choosing us during your visit to the DC area. I am sorry you were not impressed with our fees and amenities. They are competitive rates and features for an upscale hotel in an area such as Arlington or Washington DC. Again, thank you for staying with us and providing feedback.
"Arlington National Cemetary,"
Everything was great, service & room was great. Perfect place to stay. Nightly rate was very reasonable. Couldn't find a greater place to stay. Enjoyed our stay.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for choosing the Hyatt Regency Crystal City for your stay in the DC area. It was a pleasure to have you here with us and we look forward to your next visit. We appreciate your review!
Excellent stay as alwaysGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you, have a great day!
Hotel was great, staff was great.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you Charles!
To get this reduced price for two rooms for an extended stay at a hotel of this caliber was terrific! So close to the city and all of its sights, dining, etc.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Great to hear you enjoyed your stay! Thank you for the 5 stars and we hope to see you back again soon.
"The Best Hotel of our Trip"
We were very pleased with everything here, particularly loving the shuttles to both the airport AND Metro station. It made a confusing visit to DC so much easier. Your concierge even printed out the Google directions to a wedding in Lexington, VA for us. We then came back to DC and stayed somewhere else. My husband says, "I wish we would have just stayed […] the whole time at the Hyatt Crystal City." We will definitely stay there again! Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you Deborah for your kind words about our hotel and the five stars. Our shuttle to the Metro station and airport are both beneficial and we are glad you were able to take advantage of them. We hope to welcome you and your husband back soon!
This was our second stay and as always everything was great.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for such a kind review and thank you for your loyalty to the Hyatt Regency Crystal City! We can't wait to have you back with us anytime.
Great hotel and nice staff. Rooms were spacious and staff was very friendly and helpful. We ordered room service and food was very good.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for the four stars! It is wonderful to hear the staff was great and we will be sure to pass your kind words along to each department.
"nice hotel, clean room and very comfortable bed"
Made use of free shuttle to DCA and to METRO, very convenient.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Glad you were able to utilize both the hotel shuttles! Very convenient indeed. Thanks for the comments!
"Comfortable, spacious hotel very near downtown DC"
The staff were welcoming, professional. The room itself was bigger than I thought, and as clean as I would expect hotels should be. Really nothing to complain about. 5 outta 5 for me.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thanks Nishal for the great comments! We love to hear positives about our staff and we are glad the room was a pleasant surprise.
The beds were extremely comfortable and the room was large enough for two of us not to run into each other. Easy to connect to wireless. Some of the amenities in the room were lacking: no glasseswere available just paper coffee cups , the lighting was poor (i guess it was ambiance...).Genuine Hotels.com guest review
"Close to grandsons apartment"
The hotel was very nice. Unfortunately, after leaving town I realized I left a part of pearl ear rings by the tv. I called and no one had turned them in. Very disappointing.Genuine Hotels.com guest review
Room service was so good food was fresh fast deliver and awesome.frontdesk and valet staff handle my bags and car with care. The bellman was great with my kids very friendly and polite. I Will return for another stayGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thanks for the five star review! We look forward to welcoming you back again soon!
"AMAZING! Can't wait 'till my next trip!"
I walked in the hotel at around noon (from the airport using the shuttle) not expecting to get a room until three. To my surprise the room was ready and I made my way to room 1650. Not only was the room perfectly clean, the housekeeper coming by asked if everything looked alright. I had a great view of the Washington Monument and the cathedral. The […] staff was absolutely amazing with answering all my questions and I really felt like they cared. Later on that evening I got a knock on my door for a little delivery of complimentary slippers, cotton balls, q-tips, and a hair brush, which I greatly appreciate. I shared my stay at the Hyatt with the Rolling Thunder Vietnam Veteran bikers, which by the way, they were fantastic. As a current member of the armed services, I had a great time chatting it up with them casually on the elevators or in the lobby. The shuttle to and from the metro was an amazing bonus. I never took it to the metro (I enjoyed the short walk), but on the way back from a few very long days carrying a few bags, it was a pleasant ride. I thoroughly enjoyed my stayed at the Hyatt Regency Crystal City. One small thing I can say negatively was the remote to the TV. It was a little glitchy, but nothing to fuss over or anything. Also, the cute blonde male concierge helped a bunch when I was expecting a package, that got a little lost. Anyway, thanks Hyatt for making my stay great! Coming back in the fall! Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Wow, thanks for your AMAZING review of the Hyatt Regency Crystal City! I am glad our staff was helpful throughout your stay and that you got to experience a great view of the Nation's Capital. Rolling Thunder visits our hotel every Memorial Day and they truly are a great group. We look forward to welcoming you back this fall!
"short stay review"
The room and bed were comfortable. Even the bikers, for the most part, were a welcome site there. We've stayed at Hyatt Regency Crystal City before, mainly because of the service and the area of the city.Genuine Hotels.com guest review
"Business Travel - Great hotel!"
Frequent business travel to DC. The Hyatt Regency Crystal City is conveniently located next to DCA airport. Great property, excellent customer service...would definitely stay here again!Genuine Hotels.com guest review
Incredible stay. Perfect location to eating and touring DC. Shuttle the the metro was always prompt and convenient. Fun night life about 2 blocks away. Very clean hotel and city. I will definitely stay there again.Genuine Hotels.com guest review
"Great way to visit DC"
We got a great rate and a terrific room. You can see the Capital building. The concierge desk filled us in on all the nice restaurants that were walking distance away. we used the free shuttle to the metro station and took the train into the capital every day, but close enough even cab fare is reasonable.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thanks for taking the time to review our hotel! Sounds like you had a wonderful stay with a wonderful view. I am also glad to hear that you found our staff to be friendly and helpful in selecting a delicious restaurant nearby. If you travel plans bring you back to the Crystal City area, we hope that you would choose Hyatt again.
"Nice rate with good access."
We utilize this hotel every year. They do a great job and it is a very relaxed place to stay. They have everything you need, it is close to the airport (DCA) and a short distance to the Metro to get downtown. a cab is pretty reasonable as well. During non-peak hours cabs are under $20.00 and take about 15-20 minutes.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Greeting Jeff, First, let me thank you for your loyalty to Hyatt Regency Crystal City. I am so happy to hear that you find our hotel to be relaxing and convenient to the Washington DC area. Looking forward to see you again soon!
"Nice hotel and it's very nice a nd cozy inside it"
It was beautiful near the airport and free shuttle rideGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for the compliments! We hope to see you back again soon.
"Odd charges and poor service, nice room"
This is the first hotel where I've had to pay for internet access in years. This sort of nickel and diming is annoying. Also my television remote did not work properly. I called the front desk, and I was told that someone would be up in, at most, fifteen minutes to rectify the situation. No one ever came. The room was spacious and nice, what I would […] expect from a Hyatt. Read moreGenuine Expedia guest review
We had a fabulous stay, lots of nice restaurants, excellent bar and friendly staff.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Good Afternoon Arlene! Thank you for taking the time to share those kind words about your recent stay! I am glad that you had such a great stay with us! It also sounds like you were able to enjoy our Lobbibar and other restaurants as well. Again, thanks for your review and we look forward to welcoming you back whenever you are in the area!
"Poor guest service"
We booked a hotel for 4 (and paid for all of us) so that we could all benefit from the included breakfast. When we arrived they informed us that they only had 1 complementary breakfast and there were no managers around to resolve the problem. The next evening 10 guests were left stranded at the Metro waiting for a shuttle pick up for 45 minutes and […] 5 calls. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Good Afternoon DZ, Thank you for your valued feedback. I'm sorry that your stay was less than perfect with us during your most recent visit. I understand your concerns with the breakfast package that was included in your rate. I apologize for any confusion at the time of check-in. I have also passed along the information that you provided about our Metro shuttle to our Guest Services department. Again, thank you for your feedback; it helps us in knowing exactly where we can improve to make each guest stay as seamless as possible.
"Convenient Crystal City Hotel Close to DC"
I've stayed at a couple other Hyatts within DC before; this time decided on trying the Hyatt Regency in Crystal City. Overall, very satisfied. Parking here, like at most hotels in the area was overpriced, however found a garage less than a block away for half the price. Hotel itself had a nice expansive lobby, automated kiosk check-in/check-out was […] a breeze, and shuttle to nearby metro station promptly arrived every 15 minutes (even offering free bottled water aboard the shuttle which was a pleasant surprise!). Travel time from hotel to metro to downtown DC was roughly 30 minutes. Room was very clean and standard Hyatt, nothing overly fancy but nicely appointed. Only complaint was arriving on a humid afternoon the air had been turned off which made the room stuffy and warm until we turned the a/c on for a couple hours. For the right price would stay here again. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Good Afternoon Tom! Thank you so much for your feedback as it helps us in knowing where we can improve to make each stay for guests like yourself great every time! I am happy to see that you enjoyed your time with us at Hyatt Regency Crystal City, please know that your concern as far as the guestroom temperature upon arrival has been addressed with our Housekeeping Department. Again, thank you for your review. We look forward to welcoming you back!
Nice hotel, good location, shuttle to metro, 5 blocks from Crystal City, Starbucks light breakfast items - bed not great but okay.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Thank you for choosing the Hyatt Regency Crystal City for your stay in the DC area. Thank you for your feedback about the quality of the beds and bedding. As a hotel we appreciate all feedback so it is certainly appreciated. It was a pleasure to have you here with us and we look forward to your next visit. Again, we appreciate your review!
"Excellent location and transportation for DC"
Very nice breakfast buffet every morning, excellent transportation, with airport and metro shuttle. Staff was very helpful and friendly.Genuine Hotels.com guest review
Response by Hyatt Regency Crystal City Good Evening Ms. Fullerton! Thank you for taking the time to share your kind words about your most recent stay with us at the Hyatt Regency Crystal City! I am so happy that you found our staff to be so friendly and helpful. I am also pleased that you enjoyed our breakfast and shuttle offerings! Again, thank you for your review and we look forward to welcoming you back!
"Amazing staff ! Super experience ! But.........."
I've never been so pleased with hotel staff interactions - ever! Not a single negative! EXCEPT - shower curtain ripped from rings and TV "had a mind of it's own" (intermittently unresponsive remote control buttons, pay-per-view movie started without ordering, extremely variable sound volume...) - staff quick and willing to remedy, though. Expedia 'deal' […] price was very reasonable. Dinner was beyond delicious. Happy, happy! Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Good Afternoon Mona! Thank you for taking the time to share your kind words about your recent stay! I am glad you that you found our staff to be so friendly and helpful. We appreciate you sharing the details that you did about your experience at Hyatt Regency Crystal City. We are sorry that some aspects of your stay with us did not meet your expectations. Your feedback regarding your remote and television issues have been relayed to the staff and is something we will continue to work on. Again, thank you for your review.
"Convenient crystal city"
I liked this hotel. I didn't spend too much time there, but I was comfortable when I was there. The room was clean and spacious. There is one thing that got my interest, though. I don't know why, but there was a Knight's Templar cross decal permanently displayed on my window. I also noticed it when I was walking by the Hilton, not too far away, except […] that one looked like a Maltese cross. I'm not offended by the cross, I'm just curious. Why have it? Is it in all rooms, or just my room, or just rooms on the 18th floor? Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Good Afternoon Megan! Thank you so much for your feedback. I am pleased that your stay was a great one. In regards to the symbol on the guestroom window, that is actually a target point for the Fire Department to reference and aim for in any case of emergency. Again, thank you for your feedback, it is certainly appreciated.
Rooms were large and shower had hot water and good pressure. Staff was very helpful and shuttle was available to take us to the Metro stop and then to the airport when we left.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Good Afternoon Robert. Greetings from the Hyatt Regency Crystal City! Thank you so much for your feedback! I am very pleased to hear that your stay was pleasant and that our staff stood out and was very helpful. We look forward to you visiting us again in the future.
"Charges for internet"
This is a high end, high priced hotel where you have to pay for internet. Less expensive hotels give you the internet!! Understand paying for parking to an extent but they have you over a barrell due to location. I will not stay at a hotel like this againGenuine Hotels.com guest review
okayGenuine Hotels.com guest review
Response by Hyatt Regency Crystal City Good Afternoon Venus. Thank you for your review of your recent stay with us at Hyatt Regency Crystal City. We certainly appreciate your feedback and we look forward to welcoming you back!
The room was clean. The staff was very helpful. We had a great stay.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for your review. It is nice to read that you had such a pleasant stay with us. I appreciate your mentioning of our staff as we work hard to ensure that all of our guests are satisfied - every time! Thank you again and we look forward to welcoming you back to Hyatt Regency Crystal City!
Helpful, friendly staff and excellent facilities. Rooms look great, but lack of towel racks and clothes drawers make them less than optimal.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Greetings from Hyatt Regency Crystal City! I would like to thank you for taking the time to provide us with feedback as it is certainly valued and appreciated. I am also happy to hear that your most recent stay with us was excellent! If you would like to discuss any aspect of your stay further, please feel free to contact me directly. Otherwise, we certainly appreciate your comments and we will look further into the responses you made in regards to more storage options. Thank you.
"Elegant and Convenient"
We spent two nights and found it to be very pleasant. We arrived early but were told the room was ready. We went up to discover that it had not been cleaned. When we went back to the desk they apologized profusely and upgraded us to a 'deluxe' room. It had a great view although I didn't think the interior was quite as nice as the first room. It was […] still a very nice room. My wife was disappointed that there was no bathtub and the hot tub hours were not convenient for us. Read moreGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thanks for sharing the comments from your stay with us. We appreciate you mentioning the positive aspects of your stay. Sorry about the initial confusion with your room status but I am glad you found the upgrade to have a great view! We are fortunate to have a fantastic location as it relates to Washington DC, the Metro, Mall, Pentagon, and Reagan National Airport. Thank you again! -AN
Very friendly and very nice rooms. Recommend to anyone. Very close to the airportGenuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for the five star response! I am glad you truly enjoyed your stay from the convenience of our location close to Reagan to the friendly staff. We hope to see you back in the near future. -AN
"Close to Airport"
No Free Wi Fi in room, subscription service only. Very central location, nice room, clean, courteous Staff.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Hi Bob! I appreciate your feedback and you taking the time to complete this survey . Although we do not offer free WiFi in the rooms, we do offer complimentary WiFi in our lobby and restaurant space for our guests to take advantage of. Your kind comments about the courteous staff, central location, and nice rooms were great to hear and we hope that next time you’re in town you give us another opportunity to provide great service.
the hotel was perfect for our needs...we went to the science and engineering festival which was easy to get to by metro and then left early in the AM for the airport that you couldn't tell was 2 minutes away.Genuine Hotels.com guest review
"Excellent choice for Washington, DC"
The hotel and its staff are excellent. Access to downtown DC via the hotel shuttle and subway makes is about 10 minutes. i recommend it highly.Genuine Hotels.com guest review
"Decent hotel that added extra charges after I left"
Stayed 4 days at the hyatt wasn't a bad hotel staff was good and helpful. Only complaint I have is after I get home I check my credit card I used for the stay and there was a $31 dollar charge for some unknow reason and tried to call and ask why and it's impossible to contact the actual hotel. There was no reason for this extra charge I left room as […] I came in to it!! Read moreGenuine Expedia guest review
"Close to DC"
My husband stayed here to go to a concert at the 9:30 Club on V street. It was a very short drive to the venue and to downtown DC. The staff was great and the room was very comfortable and spacious. We will definitely stay here again when visiting the area.Genuine Expedia guest review
Response by Hyatt Regency Crystal City I hope you had a fun time at the concert - the 9:30 Club is a great venue here in the DC area. Thank you for mentioning our wonderful staff service. We work very hard to give each and every guest a stay they will remember! We'll certainly be glad to see you again!
For what I paid I got a great deal. I would've stayed an extra night if I could've. Within walk in distance from the metro, 30ish minutes from the monuments and plenty of places to eat nearby.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for choosing the Hyatt Regency Crystal City for your stay in the DC area. It was a pleasure to have you here with us and we look forward to your next visit. We appreciate your review!
"Wonderful Hotel at a reasonable price."
Staff was wonderful and stay was almost as good as being home.Genuine Hotels.com guest review
"hotel location and service"
The location was excellent because so close to the metro service. The hotel has very good shuttle service to the airport and the metro station. Room was clean and comfortable. But the hotel charges for everything: $5 per water bottle, internet, etc. I think they should be free, especially internet.Genuine Hotels.com guest review
The only problem I had was the parking garage was full and valet parking wasn't available so I had to park in a garage around the corner.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thank you for taking time to write such a great review of a 'Nice Hotel'. My apologies for any inconvenience that you experienced with our parking situation. We try to anticipate when our garage will be full and offer other options to our guests. Thanks for choosing Hyatt and come back to see us again soon!
"Close to airport"
Shuttle service was good they have to be friendly. Water bottle should be complimentary for the price you pay for rooms.Genuine Expedia guest review
Response by Hyatt Regency Crystal City Thanks for taking the time to review our hotel! I am glad you were able to utilize our complimentary shuttle service and that you found our staff to be friendly. If you travel plans bring you back to the Crystal City area, we hope that you would choose Hyatt again.
Great accommodations. Free transfer to Metro is great. Only drawback was there is a mandatory valet parking at $27 a day.Genuine Hotels.com guest review
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