"Great getaway Place"
The room, service and hotel were very clean. The staff was great. This Hotel is across the street from The Woodfield Mall ( one of Chicago's largest). We walked to the mall. There are plenty of restaurants near by and the hotel is right off the interstate. Time to downtown is actually about an hour to an hour and a half due to traffic. We were in town […] to see a musical. (Leave Early) . Great stay will use again. Read moreGenuine Hotels.com guest review
"Really Nice!!! ⭐⭐"
I just loved the place everything was as expected!Genuine Hotels.com guest review
"good hotel that could be great"
lot's of good things to say about this hotel: location, clean, free parking, decent restaurant, nice pool. The hotel staff was okay but they need more people, always had to wait. Internet is very slow and died a lot. Maid service was not good. Missed the room one day and almost another.Genuine Hotels.com guest review
"wonderful night's stay"
We went to chicago for a wedding and stayed here just overnight, but it was amazing! Our room was huge and surprisingly elegant! And we paid about $85 using hotels.com- whaaaaaat?!?!?! So you can imagine my surprise. My fiance is from chicago and even said it was in a nice neighborhood- right across the street from Woodford which is the 3rd largest […] mall in america. It was very quiet, clean and the service desk was very friendly! They worked with us to get an early check in and even switched us rooms without downgrading to ensure we would get ready and make it to the wedding on time! Also the lobby is gorgeous and has nice pool leaders and a little work out room which is always nice! Read moreGenuine Hotels.com guest review
"Nice hotel close to mall, eateries, and mall"
Staff was pleasant, hotel clean, also received early check in as requested. Will stay again on next visit.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for taking the time to let us know about your recent stay at the Hyatt Regency Schaumburg, Chicago. We're delighted that our location was convenient for your needs and we look forward to your next visit with us in Schaumburg.
"Misleading in advertising"
The hotel offers an "upgrade" to a club room that costs more and offers a "view of the city". That's not realy true, the room does overlook a small town but there is really nothing to see it's a small suburb. with no impressive sites to see. The food that was included in the cost was excellent, but I do feel that upselling becuse you get a romantic […] view or a view of the city is misleading. They also advertise that their beds are special, they are basic hotel beds, I didn't find them any more luxurious than any other hotel has. Read moreGenuine Hotels.com guest review
Overall good hotel experienceGenuine Hotels.com guest review
This hotel gets an F for room service in the early AM and for the absence of information about places that could deliver. "UPS" sponsored internet service was costly in the business office. The hotel shuttle transported my family to the triathlon site. This was probably the only good thing. Did I mention our room was on the back side of the property? […] I'm glad the wedding party had a good time,..I got little sleep the night before a big race. Coordinate with Schaumburg Parks on this event. Get your staff up to speed on catering to early morning athlete needs. Read moreGenuine Hotels.com guest review
Enjoyed the stay and warm welcome. Overall nice experience.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are delighted to read about your pleasant stay at the Hyatt Regency Schaumburg, Chicago. We hope you'll choose to visit with us again the next time you are in our area.
"So glad I did not pay full price."
The floor was not vacuumed. The furniture was marred. The walls are so paper thin that there are signs posted to remain quiet during evening hours. We went to the restaurant and were essentially ignored to the point that we left. The hot tub was broken and the pool was filthy. I will never stay here again!Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago While we are grateful for your feedback, it is truly disappointing to learn that your stay did not reflect the high standards of service we've set in place. We would like to offer our sincere apologies for the inconveniences that you experienced during your stay. We greatly appreciate you addressing your concerns, as we will be sharing your review with the appropriate members of our staff so that the necessary improvements can be made. We hope you will someday allow us the opportunity to welcome you back.
"Very clean and comfy room. Free parking, hotel sta"
Enjoyed being just outside the city and being able to park my rent-a-car free.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for taking the time to let us know about your recent stay at the Hyatt Regency Schaumburg, Chicago. We are happy that you enjoyed our location and complimentary parking and hope to welcome you back soon.
Great place. Would stay again!! Good was great in restaurant also!! Awesome buffet. Worth purchasing this hotel with buffet included!Genuine Hotels.com guest review
"Some Surprising Flaws"
The outdoor pool was amazing, lovely, and long enough to get some real exercise. The room was clean and the pillows heavenly, but the bed was pretty hard. A more serious problem: just before eight I was woken by loud conversation in the halls. Not that unusual in a hotel as people hurry off to meet obligations, but it persisted and eventually I figured […] out it was the cleaning staff. You'd think they'd be better trained than to holler up and down the halls at each other. Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago On behalf of our housekeeping department, I'd like to extend my sincere apologies for any noise disruptions that you endured outside of your room. We will be passing your review along to our team to emphasize our commitment to guest satisfaction. We hope to be able to welcome you back again.
"nice, but small bathroom"
Overall hotel was nice enough but the bathroom is tiny, a big negative in my book. Lobby area nice enough and we hung out at outdoor pool which was small but fine. Indoor pool looked like a lap pool so if you are a swimmer that would be a plus.Genuine Hotels.com guest review
"No fridge bathroom small"
It was nice other than small bathroom and no fridgeGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for taking the time to let us know about your recent stay with us. We do regret to learn that your accommodations did not quite meet your expectations and we hope you will allow us the opportunity to welcome you back again.
Partly bad timing because kids wanted to use indoor pool and it was currently under construction or maintenance. It was raining on the outside pool. Room had a big wet spot on the floor. Was not informed that you have to get vouchers for the breakfast at the service desk. Probably pick somewhere else next time.Genuine Hotels.com guest review
"Nice and quiet"
It was very nice and quiet. I think they should offer continental breakfast for ALL guest even those who book through expedia. They are guest too and should be treated the same way.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We strive to create a memorable experience for each and every one of our guests and sincerely apologize if this was not evident during your experience with us. We regret any inconveniences and hope you'll allow us the opportunity to welcome you back to the Hyatt Regency Schaumburg, Chicago.
"Clean, quiet hotel near shopping"
Pleasant stay in a quite large suburban hotel. Instead of a single large tower, the hotel is spaced out very widely from a central core bank of elevators.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for taking the time to share your impressions of the Hyatt Regency Schaumburg, Chicago. We are happy to know that we were able to exceed your expectations in our Fresh 1800 Restaurant. We do offer room service from 11:00am-11:00pm and regret if you encountered any inconveniences during your time with us. We hope you'll think of us again.
The staff at the Hyatt went above and beyond our needs. They were very courteous and fulfilled all of our needs. The rooms were very clean. The bathrooms are quite small. Overall was worth the price.Genuine Hotels.com guest review
"Everything we wanted to do was close to the Hotel."
We had a great time! Everyone at the Hotel was courteous and friendly. All of our outings were right in the area which made it easy to get around. The room was clean and comfortable. Our Mother- Daughter weekend was a great success. Thanks Hyatt.Genuine Hotels.com guest review
"close to family"
I would NOT recommend this hotel or stay again. Even though the lobby and room was very nice and welcoming but other issues. I requested a refrigerator on Hotels.com and when I checked it. The employee said, "no problem." Never received a frig :( The iron did not work. The parking lot is extremely inconvenient for loading up a cart and walking in. Does […] not make sense. Hotel felt unsafe- doors (back doors) are NOT locked and easy access to rooms without being watched. Hallways very cramped and dark. The exercise room was terrible-2 broken ellipticals, a bike was missing a foot strap and treadmills were facing the walls while your back facing the door. Can not see who is coming in and no way out it you become cornered by a stranger. Exercise room way down the stairs in the back of the hotel by back door, go down stairs and then down more hallways-very unsafe for women and no one can hear your "help" if needed. The back doorway that leads into the parking lot is very odd- you open the door (to leave hotel) with the cart which gets stuck on the handle. Then returning into the hotel-must push handicap button and move a wait between both doors until outside doors shuts completely. You then push the other handicap button to open inside door but can not open because cart is in the way, so you must squeeze cart and yourself up against outside door so inside door can open (still hits the cart). Read moreGenuine Hotels.com guest review
"Don't fear "the drive""
If you don't mind a "bit of a drive" in to downtown Chicago, this property offers easy access to O'Hare and relativley quick travel at a GREAT price compared to other alternatives closer to town. Ample dining alternatives in the immediate area as well as decent options at the property.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Though we do regret any inconveniences you may have encountered, we are happy to know you had a positive experience and that you enjoyed our close proximity to Chicago O'Hare International Airport and the local restaurants. The next time you are in our area, we hope you will allow us the opportunity to welcome you back to the Hyatt Regency Schaumburg, Chicago.
"Nice hotel nice price"
Booked hotel online and never spoke to anyone, I was nervous. The front desk acted like they knew me for years. Room was nice, reasonable price, nice part of Chicago. I have no regrets.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for choosing the Hyatt Regency Schaumburg, Chicago for your recent stay. We are so pleased that our staff made your visit so enjoyable and we hope you'll stay with us again.
Not satisfied with the front desk for not following through with a request of a new radio leaving my elderly mother in law confused on the time.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for your review. We deeply regret to learn that we missed this opportunity to create a positive experience for your mother in law and will certainly share your review with our front desk staff. We appreciate you sharing your feedback and we would like to take this time to extend our sincere apologies for any inconveniences.
"Perfect for Woodfield Mall"
We booked this not realizing exactly HOW CLOSE we would be to Woodfield Mall and IKEA. We took the morning shuttle to the mall but actually walked back to the hotel at the end of the day and walked to a nice steak place from there, too. Didn't need to get in our cars at all. The room was very nice although the bathroom was pretty tight for three females-- […] but we made it work. The lobby is very impressive and it was nice to have Starbucks available right there, too. I will definitely book this hotel again with its easy access to and from the interstate. Perfect place for a gal pal shopping getaway!! Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago It is always nice when a guest enjoys our convenient location to the Woodfield Mall and surrounding attractions. We are delighted to learn that your shopping trip was such a success and hope any inconveniences you may have experienced with your accommodations were minimal. We look forward to welcoming you back for your next girls' getaway at the Hyatt Regency Schaumburg, Chicago.
"Nice hotel in heart of Schaumburg"
It was a good experience and hotel was nice and cleanGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for sharing your kind words regarding your experience at the Hyatt Regency Schaumburg, Chicago. We are truly pleased to learn that you enjoyed your stay and our location right in the heart of Schaumburg. We hope you'll think of us again the next time you are in our area.
Nice hotel, comfortable rooms. Was there for a conference. Was not impressed with the support facilities for a large conference. Bathrooms closest to conference rooms were way too small to accommodate the number of attendees. Conference meals were served in an adjacent, heated, permanent tent with no direct access to the building. Had to walk 100 feet […] outside around the building to get to the tent for meals. Walkway to the tent was covered but leaked in the rain. Would not want to make that walk in colder weather. Read moreGenuine Hotels.com guest review
"Best trip ever"
The staff at this hotel made the trip an experience I'll never forget. I will be back many more times. The minute we got there everyone was so helpful in making sure we were comfortable and even helped us with reservations to the Chicago prime steak house and we loved it so much we went back the next night. Really nice rooms and we took the hotel shuttle […] to every place we went, how easy is that! Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are truly delighted to know that your recent stay has inspired many more visits in the future! Thank you for taking the time to share such a glowing review of our staff and hotel. It was a pleasure to accommodate you at the Hyatt Regency Schaumburg, Chicago and we appreciate that you've let us know how we can make your stay even more enjoyable. We have taken note of your comments regarding our showers and we look forward to your next visit!
Love the area, had a better room last time, but all in all the stay was good.Genuine Hotels.com guest review
"For our purposes location was excellent."
Don't be fooled with the regency club free breakfast for weekenders, free breakfast only available weekdays and the one Friday we were there they refused to let us in. Beds were excellent, and rooms were very comfortable.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for letting us know about your recent stay. We deeply regret any inconveniences or confusion with our breakfast availability. Our complimentary continental breakfast in our Regency Club is available Monday through Friday, 6:30am - 8:30am. Thank you for your feedback regarding your experience and we hope you'll choose to visit with us again.
"Close to Woodfield Mall...Great Shopping"
Avoid a room near elevator due to loud noise level from hallway. If room does not have a refrigerator ...you may request one. Very good breakfast buffet and excellent service staff. Make sure to bring a copy of your Hotel.com reservation print out that shows if you have complimentary benefits for free Wi-Fi, breakfast (for voucher) etc. due to breakfast […] is $$$. Read moreGenuine Hotels.com guest review
Located outside of the city right across from a mall! Ample parking and no fee unlike the hotels downtown Chicago. Its a bit of a drive to the city but worth it. Only thing it was missing was a microwave and hot tub. Overall great hotel I'd def stay there again. Oh! There's an awesome bar as well :o)Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are happy that you enjoyed our complimentary parking and convenient location to the Woodfield Mall! Thank you for sharing your positive feedback regarding our Fresh 1800 Restaurant & Bar! We look forward to welcoming you back to the Hyatt Regency Schaumburg, Chicago!
It's very clean and most things are new such as linens, furniture, appliances, electrics and etc. Only thing that bothered me was a running water sound through plumbings but it was OK when I closed the bathroom door. There is WiFi but not free.Genuine Hotels.com guest review
Had a room on the second floor that was near the entrance. Music played all night waking me up. Other than that the stay was good.Genuine Hotels.com guest review
"Nice Hotel, great price"
The room was very spacious and clean. Very comfortable. Close to lots of shopping, restaurant and entertainment options.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are extremely pleased to learn that our convenient location to the Woodfield Mall and local establishments worked out so well for your visit here in Schaumburg. Thank you for sharing your positive review and we hope you'll have the opportunity to visit the Hyatt Regency Schaumburg, Chicago in the near future.
Spent 1 night. Easy check in and out. Parking was a bit confusing.Genuine Expedia guest review
Easy access to shopping. Easy drive in and out of Chicago for our family tripGenuine Hotels.com guest review
We enjoyed the breakfast. It was pretty noisy due to a Vampires Diary Convention. Paying for internet access was not friendly! Our room was average at best. The bathroom was small. The floor under the carpet was uneven, marks on the walls. Refrigerator was available on request and no microwave in the room. When we checked out, we were not asked how […] we enjoyed our stay. The front desk person was not friendly. There was a $50 per night incidental hold on my card. I never use room service nor do I incur services that would use charges other that for the room itself. The 37" flat screen was nice and reception was great. There was no hotel guide book in the room about hotel policies, etc. Which I thought was strange. The service staff were great for our breakfast visit. The variety of breakfast items were plentiful and fresh. Our made to order omelets were delicious, as was the orange juice. Read moreGenuine Hotels.com guest review
This was an ok stay. We chose the hotel because we wanted to stay close to Midieval Times. It was not sound proofed at all. I could not sleep either night due to noise in the hall and slamming doors until 3:00am. If they invest in soundproofing the hotel wouldbegreat.Genuine Hotels.com guest review
Nice hotel, nice location, and nice serviceGenuine Hotels.com guest review
NiceGenuine Hotels.com guest review
"Nice hotel, but disappointed with experience"
My family stayed at the Hyatt for a nice evening getaway. The hotel is quite nice, comfortable room and amenities. The walls are paper thin though as a wedding party that occupied the majority of the rooms in our hallway returned to their rooms at 12:30AM. They were incredibly loud with absolutely no respect for where they were. Slamming doors, seriously […] yelling in the hallways. After about an hour someone opened their door and yelled "Be quiet." At about 2:30AM, as this noise was still going on, I called the front desk and they said they would send someone up AGAIN (so someone else obviously called too) to settle the situation. The noise did not end until 4:30 in the morning - now how riduculous! I was very upset this inconsiderate group of people that caused this huge disturbance, but I'm equally upset that the hotel did not take care of the situation. At some point these people should have been told to leave, really! We pretty much didn't sleep all night which was very upsetting for our "nice" getaway. Although this hotel is nice, with all the other hotel options in the area, I cannot imagine returning since this matter was not addressed and has left me with a soured feeling. Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago While we are grateful that you've taken this time to share your experience, we are saddened to know that noise disruptions from other guests prevented you from enjoying the nice evening getaway you were hoping to find at our hotel. We do our best to keep all hotel noise to a minimum and we deeply regret that we were unsuccessful in resolving this issue in a timely manner. We can understand any frustrations that you must have felt. It is upsetting for us to know that you left our hotel feeling disappointed in our services. We hope you won't let this isolated incident discourage you from booking with us again, as we would like another opportunity to impress you and restore your confidence in our services.
Very nice. And very friendly serviceGenuine Hotels.com guest review
"This is a beautiful facility close to shopping."
We had a wonderful time. There are lots of restaurants, shopping and even nature trails close by to enjoy the Spring sunshine.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are happy to know that you were able to venture out and enjoy the sunshine! We hope you'll accept our sincere apologies if our hot tub was not working during your visit with us. We hope you'll have the opportunity to visit the Hyatt Regency Schaumburg, Chicago again to enjoy this amenity during a future stay.
Check in and out was super quick. Hotel is great, clean and located next to everything.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago It's always wonderful to read when our location works out so perfectly for a guest's visit! As you mentioned, we are conveniently located near many great restaurants and shopping centers. We hope you were able to take advantage of our complimentary shuttle service while here! Thank you for your review and we look forward to welcoming you back to the Hyatt Regency Schaumburg, Chicago.
"GREAT LOCATION FOR EVERTHING"
LOVED IT! CLEAN AND QUIET, CLOSE TO EVERYTHINGGenuine Hotels.com guest review
"Better than expected experience"
Better than expected experience. The only downfalls were its far distance from the city and them not providing me a room with two beds when I asked.Genuine Hotels.com guest review
Very nice ...all expectations met ....Genuine Hotels.com guest review
"Great value! Great hotel!"
We loved this hotel and plan to come back often. We came with our children (4 & 7) and they loved the spacious lobby & getting Shirley Temples from the bar. :). You could pretty much walk across the parking lots to Ikea and or Nordstrom Rack. We ate dinner at the White Chocolate Grill which was fabulous. Everything homemade and service outstanding, […] not mention $3 kids meals. Wildberry for breakfast. I could have sworn Expedia said pool was seasonal (which we did see) but we smelled a strong smell of chlorine and after following the smell we discovered an indoor pool. I didn't bring suits but my kids weren't disappointed. I hope next time we'll get the same awesome deal but regardless, we'll be back as it makes a quick getaway for this Wisconsin family! Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago It seems like you and your family really enjoyed your stay! Thank you for sharing your impressions of the Hyatt Regency Schaumburg, Chicago. While we are glad that you've shared the highlights of your trip, we are saddened that you missed out on the chance to take a dip in our pool. As you mentioned, we offer an indoor pool, as well as a seasonal outdoor pool! We hope you'll have the opportunity to enjoy a swim sometime during your return visit.
Great hotel, amazing service, reasonable prices on room service. The bed was comfy and the TV was an LG 42'' 1080p LED. Small bathroom but a large shower made up for it. You'll enjoy your stay.Genuine Hotels.com guest review
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