"Charged for bottled water I didn't drink."
Everything was perfect EXCEPT seeing $5.25 charged to my credit card for bottled water I didn't drink.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We sincerely regret any extra charges to your bill and trust that our staff was able to rectify this issue. Again, we apologize for this inconvenience and hope you'll choose to visit with us again.
"Great location for shopaholics"
The rooms are spacious and have a beautiful decor. The 2 pools are exceptional with a vacation atmosphere for the the outdoor one. The breakfast buffet offers a wide variety of quality items that are well prepared. The staff is very friendly and accommodating. My room was not cleaned and a crib was placed in it by mistake. When I called about the matter, […] it was immediately attended to and a breakfast voucher was provided as recompense. Read moreGenuine Hotels.com guest review
"Greatclocation for shopping"
Was disappointed as I booked a room with 2 double beds but upon check in there were no double beds available so they gave me a king and offered to drop off a roll-a-way twin.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for taking the time to let us know about your experience. We deeply regret that our staff was unable to provide you with two double beds. We hope this didn't cause too much of an inconvenience and that you were able to make use of our rollaway bed. We truly apologize if you did not receive the best possible stay while with us and we hope you'll allow us another chance to welcome you back to our hotel.
We stayed in this hotel for a weekend getaway. It is a beautiful hotel, very clean, and the service was great! Both my kids enjoyed the outdoor pool. It is also in a great location across from Woodfield Mall. We would stay here again!Genuine Hotels.com guest review
"Clean with nice amenities"
Overall was a nice place. Rooms weren't anything special though. Location was fantastic next to mallGenuine Hotels.com guest review
"Great place,clean,comfortable and roomy"
It was perfect for my layover. Great beds and although there were many families with children my room was very quite.Genuine Hotels.com guest review
"Nice hotel, close to everything"
When we checked in our room keys did not work, so I went to the front desk and was issue another set and they did not work. So I make another trip down to the front desk. We were given a "room upgrade", but I think it was just talk, we went from the top floor to the fourth floor with a wonderful view of the roof. We booked our stay with breakfast, but […] were not given the vouchers even after I asked the front desk about our breakfast. It wasn't until the wait staff told me I needed to have voucher and I went up and told them i needed the vouchers. That should have been taken care of at check in. Overall it is a nice hotel and is very close to everything. Ton's of places to eat and if you have coming up to go shopping then you will not find a better hotel. If you want to spend some time outdoors there is a very nice park less then a 10 min walk from the hotel. Overall very nice, would probably stay there again, but would check around first before booking. Read moreGenuine Hotels.com guest review
This was very nice place to stay. I will recommend this place to anyone.Genuine Hotels.com guest review
"extremly great experience"
Hotel was phenomenal!very clean & up to date. staff was very friendly . only complaint is that we are from Ohio & it was our first time in shaumburgh, we wanted to make a trip to downtown Chicago & it was extremely confusing on what was our best options on travel. they should have more literature on best route, expenses & means options to travel to […] downtown. we made it to downtown but very confusing & intimidating for first timers. but all in all it was a great vacation & a great hotel stay. Read moreGenuine Hotels.com guest review
Great hotel and convenient location. Clean rooms and overall presentation.Genuine Hotels.com guest review
"Convenient location, good value"
This hotel was very value priced considering you are staying at a Hyatt hotel. The building exterior is old but renovated and is very modern and hip looking on the inside. The staff is courteous for the most part. We ordered room service for breakfast and would not recommend it as it is very overpriced and they forgot half the stuff from our order.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for choosing to stay at the Hyatt Regency Schaumburg, Chicago and for sharing your experience. We are saddened to learn of your experience with room service and will be passing your comments along to our staff. We hope you'll accept our apologies for any inconveniences and that you'll choose to stay with us again in the future.
"Very clean, very nice staff."
Really nice place. I would stay here again. Close to everything.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are delighted that our convenient location to the nearby restaurants and shopping centers worked out so well for you. We appreciate the time it took to share your impressions and look forward to welcoming you back to the Hyatt Regency Schaumburg, Chicago.
"Great get away"
My kids and I loved the facility and will be returning.Genuine Hotels.com guest review
"Excellent location in Schaumburg"
Completely delighted with service and condition of hotel.Genuine Hotels.com guest review
"convenient location, accessible to freeway"
Our guests loved their stay. The lobby is modern and open gives you a welcome burst of good chi.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago It is nice to learn how a guest chooses to spend their time while with us. We're glad that you found our Fresh Bar to be the ideal setting to unwind after a long day. Thank you for your feedback regarding our bath amenities. We appreciate that you’ve shared your impressions and hope you'll choose the Hyatt Regency Schaumburg, Chicago the next time you travel to our area. Thank you.
"Convenient for drive to Wisconsin"
Room was clean, with a nice bed and convenient working desk space. Plenty of outlets for charging your devices. Bathroom was a bit small but had a neat faucet. Close to the expressway and shopping and several restaurants with plenty of parking in the back. Rate for a three night stay was a good value for the price.Genuine Hotels.com guest review
"excellent location in the suburbs of Chicago"
Our stay was absolutely amazing! The hotel was exquisite, with great restaurants, 2 very nice pools, and a clean, comfortable room. It was in the suburbs of Chicago, allowing guests to be close to all Chicago has to offer while staying away from the chaos of downtown. There were great shopping places and restaurants just up the road in Schaumburg -- […] I highly recommend Wild Berry Pancakes to anybody for breakfast. It was the best meal we had during our visit. Read moreGenuine Hotels.com guest review
Everything was good, clean, safe area, friendly staff. Only complaint was I couldn't sleep due to the lobby music that was playing so loud at all hours of the night. I even had my white noise turned up and I could still hear the music. Laid in bed from 11 till about 3 am trying to sleep. I called the front desk and she was like oh yeah the lobby music […] is playing, I'll get that turned off. 1 hour later was turned off. Surprised no know else complained as I heard it from the top floor. All was good, but the music so if you're wanting sleep try somewhere else Read moreGenuine Hotels.com guest review
"Close to Woodfield Mall"
Staff were friendly and the hotel was a perfect location for shopping. Across the road from the mallGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We're delighted that our location worked out perfectly for you! We hope you took advantage of our complimentary shuttle, to ensure the best possible shopping trip to Woodfield Mall. Thank you for your review and we hope you'll think of the Hyatt Regency Schaumburg, Chicago the next time you are in the area.
"Good for weekend in Chicago with kids"
The only complaint I have is the beds are tiny. I've never stayed in a double bed room with actual double size(full size) beds. They are usually two queen beds. Other than that, very nice hotel, good pool and location across from Legoland and the mall. The staff was friendly offering restaurant suggestions and one even asked to take a picture of all […] of us when he seen me taking of just kids and husband. Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for sharing your family's weekend visit with us at the Hyatt Regency Schaumburg, Chicago. Though we are pleased that you enjoyed an overall favorable experience, we do regret any inconveniences with our accommodations. We have many room sizes available and wish we could have addressed this concern at the time of your stay. We are always happy when our convenient location to LEGOLAND and the local restaurants works out well for a visit and we hope we'll have the opportunity to welcome you and your family back again.
"Good value but nothing to write home about."
We stayed on the club floor which was a nice treat since you can go into their lounge and have some fine cheeses and a drink if you want it. The room was a little smaller than I expected but was on par with other hotels of the same class. After looking around it was least expensive of the higher end hotels the overall stay is about the same as its competition […] so it is the best value. Read moreGenuine Hotels.com guest review
The hotel was only OK. The room was clean which is an important factor for me. But there was nothing WOW about it. The A/C was a little lacking in room comfort. Not hot, but not really cool either for a July weekend. Location is good, many restaurants with the ability to walk. If you have other reasons to be in the area and aren't spending most of your […] time at the hotel, then a great value and clean stay for location. Read moreGenuine Hotels.com guest review
"Royal screw up"
We left home right after we closed our farm market figuring we would drive straight in and clean up before our dinner reservations at Medeival times. Check in was at 3:00. We arrived at the hotel at 6:00 just to be informed that we didn't have a room yet. They offered the pool locker room to use to get cleaned up in. what a joke. They finally gave us […] a temperary room to use. We left our bags behind the check in desk and they would take them to our room when it was ready. We also requested a roll away cot for our son. Fine no problem all of this would be taken care of by the time we returned from dinner. They offered us free breakfast for our inconvenience. Fine. We returned from dinner about 10:00 and there our bags sat, still in the place behind the counter. Finally got into our room but no roll away for our son. I called the front desk twice and they said they would bring it right up. 11:00 I walked to the front desk and was informed they didn't have a roll away bed, they were all being used. Why they didn't tell be that before, I don't know. We made a nice bed for our son on the floor with extra sheets and our comforter off our bet. They did give us the room free. What a joke for a HYATT HOTEL. Never stay there again. Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago While we appreciate your helpful feedback, we deeply regret to learn of the difficulties that you encountered. Understandably, you were frustrated when you arrived at our hotel and your room was not ready. I'm saddened and disappointed to learn that your experience did not reflect the high standards of service that we strive to achieve and can assure you that your review is being passed along to our staff. I'd like to extend my most sincere apologies for any inconveniences regarding your accommodations. Furthermore, we deeply regret to learn that you were unable to receive a roll away bed for your son. The level of service that you received is unacceptable and will be addressed with our staff. Thank you for the time it took to share your experience, we hope you'll allow us another opportunity to impress you.
I enjoyed the Hyatt in Schaumburg, Illinois. ..It was what I needed for the night aftet driving. I would look forward in staying there again if I'm visiting family in ChicagoGenuine Hotels.com guest review
"Cross the Street from the Mall"
Beautiful Hotel but you wouldn't think that by looking at it from the outside. Beds were comfortable, staff was nice will stay again. The only thing was that when reading the amenities it said that there was continental breakfast and that is one reason I picked the hotel. This hotel does not have a continental breakfast at all.Genuine Hotels.com guest review
"Great, helpful staff. Comfortable rooms."
Just got back from a 2-day stay. The staff was great--everyone we talked to was very helpful, had a great attitude; very prompt about dealing with requests. Brought us a rollaway bed and refrigerator, both of which made our stay very comfortable. Great rollaway bed too--one of the more comfortable ones we've had in our travels. Our room was clean and […] nicely appointed for work and vacation--we were doing both. Just bit noisy if you expect / need absolute silence but we were on the "family floor" I think--they seem to have put all of us folks with small kids together on the same wing / floor. So not a problem for us! And it was still reasonably quiet--plenty quiet enough for sleep, relaxing, working. Good, reliable Wi-Fi in room. Nice indoor and outdoor pool for families and exercise--esp nice to have the option of the indoor pool b/c of the change in the weather. Will be nice when they finish/ fix the indoor spa/ jacuzzi. And with the last-minute deal we got on Expedia, it was a fantastic value! (Oh, and the hotel doesn't load up your bill with all sorts of extra fees either! So the bill was exactly what we expected.) Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for your glowing and generous review. We're happy to learn that we were able to meet your expectations throughout the duration of your visit. It seems like you and your family really made the most out of your time with us and we appreciate that you’ve mentioned the variety of services and amenities offered at the Hyatt Regency Schaumburg, Chicago. The next time you are planning another family vacation, we hope you'll think of us, as it would be our pleasure to welcome you back.
"Recent group stay"
Hotel staff was very friendly, staff in the bar was excellentGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We sincerely appreciate your kind comments regarding the customer service that you received throughout your stay. If we get the pleasure to welcome you back to the Hyatt Regency Schaumburg, Chicago, we hope you'll request one of our larger size rooms to better fit your needs and ensure the best possible experience. Thank you.
"Wanted to Love it"
I wanted to really like this hotel. A friend, who stays there many times a year, recommended it for shopping at very nearby Woodfield Mall. I made my reservation in February, and when we arrived in the middle of July our selected room was not available. Check-in is at three, we arrived at 5:30 to an in-ready room, and when we returned around midnight […] after a concert, we had to settle for a King room for the three of us. The hotel is beautiful and the room was spacious and clean and modern. Just a bit irked that we didn't get what we'd asked for so far ahead of time. Read moreGenuine Hotels.com guest review
The hotel was clean and the bed was sooo comfortable. Staff were accommodating and friendly. I will definitely stay here again!Genuine Hotels.com guest review
"close to woodfield mall"
Close to restuarants and showsGenuine Hotels.com guest review
"Great place to stay"
This was a great place to stay. It's close to the Woodfield Mall and Woodfield Streets. We ate dinner at the hotel bar and was very pleased with the food and prices. I would stay here again.Genuine Hotels.com guest review
Very nice, clean, quiet hotel. Loved our stay.Genuine Hotels.com guest review
"Great hotel and staff"
We truly loved our stay at this hotel. The staff was fantastic. Everyone at all levers were friendly and helpful. They wouls stop in in the hall and smile and make sure everythnig in the room was up to standard.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for sharing your lovely description of your time spent at the Hyatt Regency Schaumburg, Chicago. We strive to maintain the highest standards for our guests and are pleased to see that this was reflected in your stay. Your positive comments regarding our friendly and attentive staff are greatly appreciated. We hope you'll stay with us again if your travels bring you back to the Schaumburg/Chicago area.
"Woodfield and IKEA"
If you need to go to IKEA and shop at Woodfield and want a decent place to stay which seems to have good pricing, this is it.Genuine Hotels.com guest review
I absolutely hated staying at this hotel. I work in customer service myself and I was highly disappointed. We arrived to check in and there was a lady in front of us checking in then when it was our turn the gentleman got on his cell phone and stayed on it for 15 minutes until another lady from the back came out which is who ended up checking us in. […] Then when we went to check out we had the same experience. Read moreGenuine Hotels.com guest review
"Not bad...great price."
Location was perfect for our getaway weekend sans kids. As for hotel, staff was courteous and pleasant, the room was clean for the most part, though it was obvious there were parts that had not been dusted for some time. The bed was clean, ample amount of towels and washcloths were provided. My wife and I were disappointed there wasn't at least a mini-fridge. […] This wasn't the Ritz Carlton, but it certainly wasn't a Super 8 either. Overall, we had a nice experience that did not include anything that would deter us from considering a reservation in the future. Read moreGenuine Hotels.com guest review
"Nice looking but dissapointing."
Our room was located nearby the ice maker. The machine created constant noise and disturbance.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We understand that dealing with noise disturbances can be frustrating. We regret any inconveniences that you experienced and wish we could have addressed this concern during your stay. We hope you'll allow us the opportunity to welcome you back as we trust that our staff can help find the perfect accommodations. Thank you.
"Nice and great location."
Lobby area was unsightly coming in from parking lot, leaving me with the desire to go elsewhere. Front desk was personable and the room was great. Just the overall esthetics were disappointing for a Hyatt property.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are very grateful for your review and sincerely apologize for any inconveniences that you experienced while with us. Please know that your comments regarding our lobby have been passed along to the appropriate departments. It is disappointing to learn that our public area was in this condition upon your arrival and we regret any inconveniences that this caused. We hope we'll have the opportunity to welcome you back to provide you with the 5-star experience we know we are capable of providing for our guests.
For the price we paid, they should have included free WiFi along with a free continental breakfast. The hotel had 2 microwaves to accommodate 400+ rooms. Again, for the price of the room, I would expect the hotel to equip the rooms with a microwave or at least have them available upon request for their guests. Otherwise, the hot tub and pools are nice, […] and the layout of the hotel is nice. Read moreGenuine Hotels.com guest review
"Close to great shopping"
How could you go wrong with a Hyatt?Genuine Hotels.com guest review
"mediocre hyatt property"
Would not recommend, showed up at front desk, got room keys had 5 complaints within 15 mins of arrival, rude front desk, when we walked into room it was 80 degrees almost as hot as outside ac wasn't working it got down to 73 degrees being turned on all night and it was king deluxe room, when I called to get my roll away bed nobody picked up front desk […] after 6 calls went downstairs nobody was at front desk finally same girl comes out and she's on her cell, supposely she was trying to contact security because he was the one that delivers roll away beds but he was in pool at 10pm at night and to top it off keys to room were not working, wifi was $10/day per device total ripoff, I love Hyatt don't get me wrong, but just this particular property I would avoid completely Read moreGenuine Hotels.com guest review
The hotel staff was very pleasant and helpful from the very beginning. I did not know what to expect considering the price was very inexpensive for the Hyatt yet everything was wonderful and the pictures on the website were exactly as the hotel was. I would definitely recommend this hotel to all my friends, family and co-workers. The rooms and all common […] areas were immaculate. The location was perfect offering individuals the option of either driving downtown or catching public transportation. We actually used both methods and found the public transportation much more convenient verse driving and having to fight downtown traffic and finding parking. Read moreGenuine Hotels.com guest review
Fantastic! I will make this my Chicago destinationGenuine Hotels.com guest review
The hotel room was very clean and the staff was very friendly and helpful.Genuine Hotels.com guest review
The hotel was nice the staff were friendly The pool should of been a bit more cleaner Other than that its convent if u want to shopGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for sharing your impressions of our pool. We deeply regret if this amenity was not in its best condition during your visit and we can assure you that the head of our maintenance department has been notified. We appreciate your review and hope to welcome you back to the Hyatt Regency Schaumburg, Chicago.
"Not what I expected"
My first impressions of the hotel were good. The lobby was beautiful, the staff up front was nice and the hotel looked bustling with happy people. Unfortunately, I had originally thought I had booked a smoking room when in fact the entire hotel is non-smoking. To accommodate me, they put me in a room right across from the courtyard doors which were […] slammed by other guests the entire night. The room they put me in had no bathtub, just a shower with dirty tile and a shower mat that I was not planning on even unrolling. The room had an overall musty smell and the carpet felt slightly damp under my feet. I wasn’t sure if they had cleaned the carpets or if the room had flooded with all of the recent rain we have had but regardless it was mildly concerning. We ended up needing extra items which were supposed to be placed in a bag and hung from our door. We requested additional coffee, a wine opener and makeup remover pads. After 3 knocks at the door we received 2 wine openers and coffee but no makeup remover pads. The back door to the hotel was kept unlocked and there were no security guards or staff outside the door, inside the door or even near the entrance. I never saw any staff walking around the hotel my entire stay, which was reflected in the swimming pool area where there were used towels everywhere. All in all I will not be staying in this hotel again. There are many other hotels that have cheaper, cleaner rooms and better service. Read moreGenuine Hotels.com guest review
Only stayed 1 night over the holiday weekend. Hotel is nicely decorated - a bit more modern in style. Staff was very helpful and pleasant. Parking is behind the hotel with a longer walk to the lobby through the conference/meeting area of the hotel.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for celebrating the holiday weekend with us at the Hyatt Regency Schaumburg, Chicago. It was our pleasure to accommodate you and we greatly appreciate your kind recognition of our staff members. Please keep in mind that refrigerators are available upon request. Thank you for sharing your experience and we hope to welcome you back.
"Good value, nice room, no chair!"
Had a nice week-end, good value for the price, and convienent for the horse track, and shopping.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for sharing your perspective. We are thrilled that our location worked so well for your weekend visit. It is never our intention for our guests to feel anything less than comfortable during a stay and we appreciate that you've addressed your concern regarding our accommodations. We hope any inconveniences were minimal. Thank you for choosing the Hyatt Regency Schaumburg, Chicago. We hope to welcome you back.
Was impressed by the Hotel staff here!! the room which was provided to me was smelling funky and i asked the staff to help out. The lady at the check in was Desi and she immediately provided me with a upgraded suite and apologized on the inconvenience caused. i loved the quick action on her part for making me feel good and comfortable. the hotel is […] nice and i will definitely stay her soon again !!! Kudos !!! Read moreGenuine Hotels.com guest review
Overall I thought it was a nice stay. The only thing we had a problem with was that it appeared the toilet wasn't clean prior to us checking in. Besides that a good stay and great location.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for sharing your concerns regarding your accommodations. Please accept our sincere apologies if your room was not in its best condition upon your arrival. The head of our housekeeping department has been notified to ensure that this oversight does not occur again. We greatly appreciate that you chose the Hyatt Regency Schaumburg, Chicago for your weekend stay. We hope you'll allow us the opportunity to welcome you back again.
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