"Beautiful Hotel in a Central Location"
I am usually a Marriot customer, but I was looking on hotels.com to book a room with a hotel.com voucher I had and I came across the Hyatt in Schaumburg at a cheaper rate than the Marriot I normally stay at! I am so glad I chose this hotel. It is an exceptionally beautiful hotel and the rooms very clean and comfortable. Love that the temperature in […] each room was easy to adjust. The bathrooms were also very clean and modern. The entire hotel looked as if it was brand new. It is also in a great location...right across the street from the mall, numerous restaurants and just off the exit to the major Chicago highways that lead straight to the city and the airport. It is only about a 20 min drive to the airport and 30 to the heart of the city! The only downside I found to the hotel was that the wifi internet access was a little pricey. Overall though, it was an exceptional experience and I would definitely stay again! Thanks Hyatt! Read moreGenuine Hotels.com guest review
"Not a very relaxing environment."
Was very disappointed that the hot tub was seasonal. I understand that if there is only an outside pool that it will be seasonal, but when there is an indoor and outdoor pool, the hot tub should be available all year. Wanted to relax after long day at a meeting. Also the staff was not friendly to deal with and their knowledge of the area was mediocre […] at best. Read moreGenuine Expedia guest review
We liked the room interior, but the location in the hotel was a little strange and noisy.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We do sincerely regret to learn that you encountered noise disruptions while with us and hope any inconveniences were minimal. Thank you for taking the time to share your impressions. We hope you'll choose the Hyatt Regency Schaumburg, Chicago the next time you are in the area.
The room only had a desk and a swivel chair, but I think that's pretty much what hotels offer these days. There were two of us, so one had to sit on the bed, which was not real comfortable.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago It is disappointing to learn that your room accommodations fell below standards. Please keep in mind that various room sizes are available and many include a sitting area. We hope you'll allow us the opportunity to welcome you back to provide a better seating arrangement for you and your guests. Thank you.
"I Highly Recommend The Hyatt Regency-Schaumburg"
The Regency's staff was very helpful, and courteous. I had a great time and will stay at this hotel again whenever I am in Chicago.Genuine Hotels.com guest review
"Dusty, CLOSED outdoor Hot Tub"
Walking into this Hyatt was very nice until checkin. There is not Free Wifi, no continental breakfast. It cost over $20 to get Wifi and Breakfast. On hotels.com it said there was a hot tub and sauna. NO sauna and the hot tub was outside and CLOSED for the season? We were looking for a relaxing time on a busy trip and got the complete opposite. The pool […] they did have was filled with loud obnoxious guest.. which is no fault of their own since they were there to have fun. Our room was cramped with no trashbag in the trash can, only one roll of toilet paper, no microwave, no fridge of any kind. The lamp next to our beds was covered in dust and the bottom of the cabinet had dirt piled in the bottom of it. When we checked in we asked for a late checkout and of course the cleaning lady knowed on our door 1 time and walked in without giving us any time to say a word. Then came back a half an hour later.. this was as 9am. Late check out is usually at least at 10am if not later. Overall we were all so disappointed with our stay. We figured a higher end hotel would give us all of the amenities that we wanted not to mention it listed it on hotels.com that it had all the amenities. Would not want to stay here again for the money we paid. Read moreGenuine Hotels.com guest review
"very clean and nice room, not friendly front desk"
I've stayed at this hotel twice and both times the front desk staff just go through the motions and are not very welcoming. This time my husband and I were there for a weekend get away and it would have been nice to be greeted warmly and welcoming instead of cool and going through the motions and 'schpeel' without any emotion. Very little eye contact […] or friendliness. I have arrived at hotels at 3am and been greeted much more warmly than this. Also, there are no mini fridge's in the room and are an additional charge. Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We do truly regret that your past experiences with us have been less than exemplary. I assure you that this does not reflect our very high standards and we will use your constructive remarks as a training opportunity. We strive to create a warm and inviting atmosphere for each and every one of our guests and hope you'll allow us another opportunity to welcome you back to demonstrate our commitment to customer service.
Hotel is really nice inside and appears to be fancy from the looks of the lobby. However the lack of little things such as a fridge, microwave, and a free basic continental breakfast will have me choosing a different hotel next time I'm in the Schaumburg area. Also my room smelled like it's previous occupants had been smoking and it was sprayed with […] a bad room freshener to mask it. Read moreGenuine Hotels.com guest review
"Right across from the Shopping Mall!"
We went for a wedding and were surprised to find a wonderful mall right across the street. It was great for our last minute shopping, plus there were plenty of restuarants close by. We had the "Breakfast Buffet" for two, which was at a reduce rate, which was offered to us when we checked in. I would recommend it.Genuine Hotels.com guest review
"Perfect location and very nice"
The hotel is a short walk to the mall, literally across the street from it .I walked it in under three minutes. I also walked across the parking lot to the IKEA and it too was a one or two minute easy walk. The hotel is very clean, very modern and quiet. I was there during a cheer leading convention and a soccer tournament. The place was full of active […] young kids and families, but it went perfectly silent at 10:00 the "quiet hours" I was very happy with the place and will book again. The only reason I put a 4 for hotel service was that the desk staff was a bit cold and no one even looked up to greet me the time I needed assistance and check in. Otherwise, the shuttle drivers, the concierge were super nice and went out of their way to help and answer questions. You wont be dissapointed here. Read moreGenuine Hotels.com guest review
"Very nice place to stay for a good value."
Room and staff were very nice. It is definitely a good value and in a great location.Genuine Expedia guest review
Great stay would to of lives to have a fridge and also had your clean up p people knocking on our door at 930 :/ that was irritating slightly but overall OkayGenuine Expedia guest review
Nice roomsGenuine Hotels.com guest review
Hotel was great other than the ceiling in our room was peeling off and had a big crack I it. Deli cart In the Lobby had great snacks and awesome sandwiches at a decent priceGenuine Hotels.com guest review
"Better than expected"
For the price, I cannot complain. They could have used more than one person at reception. Elevators are a wee bit creepy (odd noises at start/stop, old). Breakfast was very nice. Hotel is super modern and clean-looking upon entry and very nicely decorated lobby (my 9 year old son called it "fancy"). Room was clean, comfortable, and quiet. Children enjoyed […] the rain shower head as much as the grown ups. Very near to shopping and Joe's Crabshack is within a stone's throw. We would stay again! Read moreGenuine Hotels.com guest review
"Beautiful & Clean Room!"
We really loved the rooms...they were very clean and beautiful! Would definitely return when in the area!Genuine Expedia guest review
We enjoyed our stay. Wish that Internet was free and there was a cheaper breakfast choice.Genuine Expedia guest review
"I'd give this 6 stars if I could!"
Beautiful Hotel!!!!Genuine Hotels.com guest review
"Fantastic Hotel with a great location for Price!"
It was great. Nice workout room and the staff was super nice!Genuine Hotels.com guest review
"Close to our destination."
Quiet.I liked that.considering when you left your room there was a great deal of people at all times.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are so pleased to read that you found your stay enjoyable and hope you'll choose the Hyatt Regency Schaumburg, Chicago the next time you are in our area.
"Great for Shopping Trip to Woodfield Mall"
We would definitely stay here again as it was right across the street from Woodfield Mall. Staff was friendly, room was clean and well furnished, and the hotel offers many amenities. Free parking is always a nice bonus.Genuine Hotels.com guest review
"I'd Recommend this hotel to others."
I got an excellent nightly rate on this hotel. The hotel was clean and staff were friendly. The biggest downside was that there was not a continental breakfast and everything is ala cart (internet, breakfast) but for the rate I paid I was very satisfied with my stay and would return again.Genuine Hotels.com guest review
Nice hotel in a very convenience location but (1)very slow front desk: waited about 20 minutes at check-in to get helped (2) previous guests' food still in the refrigerator.Genuine Hotels.com guest review
"Nice shopping weekend"
Nice Hotel in a nice location. Hard to beatGenuine Hotels.com guest review
We had a wonderful family vacation! Rooms are awesome, breakfast was great, and the ambiance was just delightful! We will make this an annual thing for sure!Genuine Hotels.com guest review
"Great place to stay, close to Lego Land."
Check in was quick and easy, they were all very friendly there. The breakfast was wonderful and the staff there was great. The kids loved the pool and the hot tub it was beautiful. The room was clean and cozy.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We always love to know when a family stays at our hotel and enjoys the many family-friendly attractions that surround the Hyatt Regency Schaumburg, Chicago. It seems like you really made the most out of your family getaway in Schaumburg and we appreciate that you've reached out and shared your experience with us. We hope to welcome you back again to enjoy another family swim in our pool.
"Nice but pricey no breakfast included"
Nice room but ddon't even come wirh breakfast included. Wi fi is surcharged.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago In order to achieve the highest quality of service, we rely on guest feedback such as yours. We appreciate your constructive remarks and deeply regret any inconveniences with our extra charges. As we take your comments into consideration, we hope you'll consider visiting the Hyatt Regency Schaumburg, Chicago again.
"best place to be!"
Fun + exciting.Genuine Hotels.com guest review
"Great hotel, close to everything."
We came to Schaumberg to shop at the Woodfield Mall and have dinner. We had a great stay, there were many many options for both dinner and shopping. We will definately visit again.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago With a variety of places to visit in our area, dinner and shopping sounds like a wonderful way to spend an evening in Schaumburg. We are pleased that you chose the Hyatt Regency Schaumburg, Chicago for your stay and look forward to welcoming you back.
"room sat over the bar very noisey"
my room was on 3rd floor there was a balcony but it was for the room next door when i opened the blindes my wife came face to face with the guest next door not very good scared the heck out of her.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for sharing your honest impressions of your room location and accommodations. It is disappointing to know that we failed to meet your expectations in this area and we wish our staff had the opportunity to address your concerns at the time of your visit. We hope you will both have the opportunity to visit with us again so we may find the ideal accommodations to better fit your needs. Thank you.
"Nice room if you want to avoid going into Chicago"
Dinner was meh, breakfast was great, and all of the staff were wonderful. Clean comfortable room, the only issue for me was the toilet paper location on the wall directly behind the toilet.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for your honest feedback regarding your experience with us. We deeply regret any inconveniences with our amenities and will keep your concerns in mind for the future. We also regret to learn that your dinner experience was not as memorable as your experience at breakfast. We hope you'll allow us another chance to welcome you again to the Hyatt Regency Schaumburg, Chicago.
The service was wonderful. We arrived well before the 3:00 check in time but asked if we could check in early, and were graciously accommodated.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago It's always a pleasure to be able to meet the requests of our guests. We are glad that our staff was able to accommodate you with an early check-in and appreciate that you've shared your experience at the Hyatt Regency Schaumburg, Chicago. We hope to welcome you back again.
"Great to be between Ikea and the mall!"
If our mattress had a fitted bottom sheet our experience would have been perfect. Well worth paying the extra for the breakfast. Fabulous!!Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for sharing your helpful comments regarding our bedding. We will be passing your review along to the head of our housekeeping department. We appreciate you choosing the Hyatt Regency Schaumburg, Chicago and we hope you'll choose to stay with us again the next time you plan a shopping trip to our area.
"Very nice room near the inner gardens."
Enjoyed the stay and the staff was very helpful in many ways. Monica at the desk made many transportation arrangements for me and assisted in computer services. They even loaned me an umbrella on a rainy afternoon.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We always strive to make our guests' visits as comfortable as possible so we're happy to know that our staff could lend you an umbrella during the inclement weather. It was a pleasure to accommodate you during your business trip and we hope you'll think of the Hyatt Regency Schaumburg, Chicago the next time you are in the area. If you’re ever in town for leisure, we'd be happy to direct you to the best places to visit near our hotel!
"Wonderful place to stay for shopping and gettaway"
Our stay was great - especially at the great rate we scored on hotels.com. The only reason the overall score was a 4 - was there were several large groups being hosted in the conference rooms, making elevators difficult to catch, hallways crowded and huge clouds of smoke right outside the entrance/exit. If this had been managed a little better to accommodate […] guests not attending the conferences, the Hyatt would have easily scored a 5. Read moreGenuine Hotels.com guest review
I was surprised for the quality of service I saw there. It was a great hotel. Very comfortable. Great customer service.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are thrilled that we were able to pleasantly surprise you with our high quality service at the Hyatt Regency Schaumburg, Chicago. We hope you'll visit with us again soon.
"Nice Location, across from the mall"
Experience was great, besides being there the same weekend as AA convention... There were a lot of "Interesting people".Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for sharing your review of the Hyatt Regency Schaumburg, Chicago and for pointing out our convenient location to the best shopping and dining in our area. We greatly appreciate you sharing your breakfast recommendation with our future guests and hope we'll someday have the opportunity to welcome you back to enjoy breakfast in our Fresh 1800 Restaurant.
Nice hotel. Queen beds instead of full sized would have been nice, but the room was comfortable and clean. The people in the neighboring room were obnoxiously loud at 2am, but the hotel staff quickly addressed the situation after I called the front desk.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for sharing your honest perspective regarding your accommodations. We regret if you did not receive the spacious experience you had come to expect and we wish we could have addressed any concerns with you. With a number of rooms available, we trust that our staff will be able to help find the perfect accommodations during a future visit with us. With this in mind, we hope you'll have the opportunity to visit with us again at the Hyatt Regency Schaumburg, Chicago.
"Average for business stays"
Huge place that seems best for conventions and large groups. Staff is nice and tries their best, but gets thrown by simple requests. Tried extending my stay by one night -- took 3 calls and a LONG time on hold before I finally ended up booking a new reservation online. Worse -- they charge $10 a day for internet. If you are in the area on business, […] you could do worse. Otherwise keep looking. Read moreGenuine Hotels.com guest review
The hotel staff were well trained, efficient and knowledgeable of the area. I would definitely stay at this hotel for my next visit to Schaumburg and Chicago. The concierge was most helpful and professionalGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Your remarks will certainly serve as great encouragement to our entire staff at the Hyatt Regency Schaumburg, Chicago. Thank you for your heartfelt review and we hope you'll visit with us again.
The hotel was very noisy all night long. There did not seem to be any quiet hours. Even the housekeeping staff were loud, early in the morning. The food in the restaurant was very good and the rooms were nicely decorated and clean, but the amount of noise and talking in the hallways throughout the night and into the early morning will stop us from staying […] there again. Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We post “Quiet Hours” signage on each floor over weekends and busier social periods to enroll the help of our guests in reducing noise levels and respecting fellow guests. Our staff and our security team do their best to proactively monitor potential issues and respond when notified of excessive noise. We are sorry for any inconveniences and will address your concerns with our staff to ensure that your experience is not repeated. Thank you for your constructive comments and we hope you'll allow us the opportunity to welcome you back.
"Great price for a great hotel!"
Loved the contemporary decor of the hotel. Room was clean, big, and very comfortable. Location was close to excellent restaurants, IKEA (!), and the train depot. Recommend this hotel highl, and plan to stay there again.Genuine Hotels.com guest review
Had a great time.Genuine Hotels.com guest review
"very nice room"
it was good, but the heater was not working in our room, it was 68 degrees and we tried to heat the room but it was not workingGenuine Hotels.com guest review
"Five star doesn't have to be expensive"
Our stay was great due to not only what we experienced, Air and Water Show and a baseball game but also to the quality of the hotel. It is hard for me to believe a five star hotel could be so inexpensive and still offer the services and quality this hotel does.Genuine Hotels.com guest review
"Not what I expected"
The description of the room was way off the bed seemed like motel bed hard and stiff, the king bed room had a walk in shower which felt like I was at a hospital . Had to pay for fridge, the only good thing was the pool optionGenuine Hotels.com guest review
"Recent Stay at Hyatt"
Obviously there is an attention to detail in the Hotel, the room was very clean and modern, the breakfast and wait staff were amazing, high end food, again obvious attention to detail. We wil book there again for sure.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are all looking forward to your return! Thank you for taking the time to share your story with us. We continuously strive to provide each of our guests with high quality service and a memorable stay and it is always wonderful to read a review that is filled with so many positive comments. We are pleased that you enjoyed your time at the Hyatt Regency Schaumburg, Chicago and hope to see you again soon.
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"Charged for bottled water I didn't drink."
Everything was perfect EXCEPT seeing $5.25 charged to my credit card for bottled water I didn't drink.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We sincerely regret any extra charges to your bill and trust that our staff was able to rectify this issue. Again, we apologize for this inconvenience and hope you'll choose to visit with us again.
"Great location for shopaholics"
The rooms are spacious and have a beautiful decor. The 2 pools are exceptional with a vacation atmosphere for the the outdoor one. The breakfast buffet offers a wide variety of quality items that are well prepared. The staff is very friendly and accommodating. My room was not cleaned and a crib was placed in it by mistake. When I called about the matter, […] it was immediately attended to and a breakfast voucher was provided as recompense. Read moreGenuine Hotels.com guest review
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