"Best trip ever"
The staff at this hotel made the trip an experience I'll never forget. I will be back many more times. The minute we got there everyone was so helpful in making sure we were comfortable and even helped us with reservations to the Chicago prime steak house and we loved it so much we went back the next night. Really nice rooms and we took the hotel shuttle […] to every place we went, how easy is that! Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are truly delighted to know that your recent stay has inspired many more visits in the future! Thank you for taking the time to share such a glowing review of our staff and hotel. It was a pleasure to accommodate you at the Hyatt Regency Schaumburg, Chicago and we appreciate that you've let us know how we can make your stay even more enjoyable. We have taken note of your comments regarding our showers and we look forward to your next visit!
Love the area, had a better room last time, but all in all the stay was good.Genuine Hotels.com guest review
"For our purposes location was excellent."
Don't be fooled with the regency club free breakfast for weekenders, free breakfast only available weekdays and the one Friday we were there they refused to let us in. Beds were excellent, and rooms were very comfortable.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for letting us know about your recent stay. We deeply regret any inconveniences or confusion with our breakfast availability. Our complimentary continental breakfast in our Regency Club is available Monday through Friday, 6:30am - 8:30am. Thank you for your feedback regarding your experience and we hope you'll choose to visit with us again.
"Close to Woodfield Mall...Great Shopping"
Avoid a room near elevator due to loud noise level from hallway. If room does not have a refrigerator ...you may request one. Very good breakfast buffet and excellent service staff. Make sure to bring a copy of your Hotel.com reservation print out that shows if you have complimentary benefits for free Wi-Fi, breakfast (for voucher) etc. due to breakfast […] is $$$. Read moreGenuine Hotels.com guest review
Located outside of the city right across from a mall! Ample parking and no fee unlike the hotels downtown Chicago. Its a bit of a drive to the city but worth it. Only thing it was missing was a microwave and hot tub. Overall great hotel I'd def stay there again. Oh! There's an awesome bar as well :o)Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are happy that you enjoyed our complimentary parking and convenient location to the Woodfield Mall! Thank you for sharing your positive feedback regarding our Fresh 1800 Restaurant & Bar! We look forward to welcoming you back to the Hyatt Regency Schaumburg, Chicago!
It's very clean and most things are new such as linens, furniture, appliances, electrics and etc. Only thing that bothered me was a running water sound through plumbings but it was OK when I closed the bathroom door. There is WiFi but not free.Genuine Hotels.com guest review
Had a room on the second floor that was near the entrance. Music played all night waking me up. Other than that the stay was good.Genuine Hotels.com guest review
"Nice Hotel, great price"
The room was very spacious and clean. Very comfortable. Close to lots of shopping, restaurant and entertainment options.Genuine Expedia guest review
Spent 1 night. Easy check in and out. Parking was a bit confusing.Genuine Expedia guest review
Easy access to shopping. Easy drive in and out of Chicago for our family tripGenuine Hotels.com guest review
We enjoyed the breakfast. It was pretty noisy due to a Vampires Diary Convention. Paying for internet access was not friendly! Our room was average at best. The bathroom was small. The floor under the carpet was uneven, marks on the walls. Refrigerator was available on request and no microwave in the room. When we checked out, we were not asked how […] we enjoyed our stay. The front desk person was not friendly. There was a $50 per night incidental hold on my card. I never use room service nor do I incur services that would use charges other that for the room itself. The 37" flat screen was nice and reception was great. There was no hotel guide book in the room about hotel policies, etc. Which I thought was strange. The service staff were great for our breakfast visit. The variety of breakfast items were plentiful and fresh. Our made to order omelets were delicious, as was the orange juice. Read moreGenuine Hotels.com guest review
This was an ok stay. We chose the hotel because we wanted to stay close to Midieval Times. It was not sound proofed at all. I could not sleep either night due to noise in the hall and slamming doors until 3:00am. If they invest in soundproofing the hotel wouldbegreat.Genuine Hotels.com guest review
Nice hotel, nice location, and nice serviceGenuine Hotels.com guest review
NiceGenuine Hotels.com guest review
"Nice hotel, but disappointed with experience"
My family stayed at the Hyatt for a nice evening getaway. The hotel is quite nice, comfortable room and amenities. The walls are paper thin though as a wedding party that occupied the majority of the rooms in our hallway returned to their rooms at 12:30AM. They were incredibly loud with absolutely no respect for where they were. Slamming doors, seriously […] yelling in the hallways. After about an hour someone opened their door and yelled "Be quiet." At about 2:30AM, as this noise was still going on, I called the front desk and they said they would send someone up AGAIN (so someone else obviously called too) to settle the situation. The noise did not end until 4:30 in the morning - now how riduculous! I was very upset this inconsiderate group of people that caused this huge disturbance, but I'm equally upset that the hotel did not take care of the situation. At some point these people should have been told to leave, really! We pretty much didn't sleep all night which was very upsetting for our "nice" getaway. Although this hotel is nice, with all the other hotel options in the area, I cannot imagine returning since this matter was not addressed and has left me with a soured feeling. Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago While we are grateful that you've taken this time to share your experience, we are saddened to know that noise disruptions from other guests prevented you from enjoying the nice evening getaway you were hoping to find at our hotel. We do our best to keep all hotel noise to a minimum and we deeply regret that we were unsuccessful in resolving this issue in a timely manner. We can understand any frustrations that you must have felt. It is upsetting for us to know that you left our hotel feeling disappointed in our services. We hope you won't let this isolated incident discourage you from booking with us again, as we would like another opportunity to impress you and restore your confidence in our services.
Very nice. And very friendly serviceGenuine Hotels.com guest review
"This is a beautiful facility close to shopping."
We had a wonderful time. There are lots of restaurants, shopping and even nature trails close by to enjoy the Spring sunshine.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are happy to know that you were able to venture out and enjoy the sunshine! We hope you'll accept our sincere apologies if our hot tub was not working during your visit with us. We hope you'll have the opportunity to visit the Hyatt Regency Schaumburg, Chicago again to enjoy this amenity during a future stay.
Check in and out was super quick. Hotel is great, clean and located next to everything.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago It's always wonderful to read when our location works out so perfectly for a guest's visit! As you mentioned, we are conveniently located near many great restaurants and shopping centers. We hope you were able to take advantage of our complimentary shuttle service while here! Thank you for your review and we look forward to welcoming you back to the Hyatt Regency Schaumburg, Chicago.
"GREAT LOCATION FOR EVERTHING"
LOVED IT! CLEAN AND QUIET, CLOSE TO EVERYTHINGGenuine Hotels.com guest review
"Better than expected experience"
Better than expected experience. The only downfalls were its far distance from the city and them not providing me a room with two beds when I asked.Genuine Hotels.com guest review
Very nice ...all expectations met ....Genuine Hotels.com guest review
"Great value! Great hotel!"
We loved this hotel and plan to come back often. We came with our children (4 & 7) and they loved the spacious lobby & getting Shirley Temples from the bar. :). You could pretty much walk across the parking lots to Ikea and or Nordstrom Rack. We ate dinner at the White Chocolate Grill which was fabulous. Everything homemade and service outstanding, […] not mention $3 kids meals. Wildberry for breakfast. I could have sworn Expedia said pool was seasonal (which we did see) but we smelled a strong smell of chlorine and after following the smell we discovered an indoor pool. I didn't bring suits but my kids weren't disappointed. I hope next time we'll get the same awesome deal but regardless, we'll be back as it makes a quick getaway for this Wisconsin family! Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago It seems like you and your family really enjoyed your stay! Thank you for sharing your impressions of the Hyatt Regency Schaumburg, Chicago. While we are glad that you've shared the highlights of your trip, we are saddened that you missed out on the chance to take a dip in our pool. As you mentioned, we offer an indoor pool, as well as a seasonal outdoor pool! We hope you'll have the opportunity to enjoy a swim sometime during your return visit.
Great hotel, amazing service, reasonable prices on room service. The bed was comfy and the TV was an LG 42'' 1080p LED. Small bathroom but a large shower made up for it. You'll enjoy your stay.Genuine Hotels.com guest review
The hotel was clean and had friendly staff. The rooms seemed small and the hotel was packed.Genuine Expedia guest review
Great hotel and stay! Will definitely stay againGenuine Hotels.com guest review
Great room service, excellent attention from staff, super clean. Will definitely stay here again.Genuine Hotels.com guest review
Most things very good - missing mirror in room.Genuine Hotels.com guest review
"Excellent hotel for the price"
We stayed at the hotel since we were attending an event at the nearby convention center. The shuttle service is great from the convention center and nearby attractions. The room and common areas were very clean and the staff was exceptionally helpful.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for choosing to stay at the Hyatt Regency Schaumburg, Chicago. It is wonderful to know that our complimentary shuttle worked out so well for your travel needs. We appreciate you sharing your review and kind recognition of our staff members. We hope you'll visit us again.
Overall the Hyatt was fine. Handy location for surrounding area entertainment. Food was excellent. No refrigerator in room and fitness center was disappointing as it was small, humid and the equipment was not connected to the internet, so bring your own media.Genuine Hotels.com guest review
"Weekend of shopping--no parking or whirlpool"
Parking lot didn't handle guests and two Valentines Day parties. We opted to pay $10 for valet. After having dinner our car was still sitting in the drive at 11:00 covered in snow we realized our keys were still sitting on the valet desk with our info. The desk staff apologized and offered to move the vehicle. My daughter moved the vehicle in a space […] very far from the entrance. The staff offered free breakfast since we paid thru Expedia they couldn't comp the room. They covered dinner and offered free wifi. Also found they don't have indoor whirlpool which we thought their site indicated after long day of shopping. The handled situation nicely but need more help with free valet for nightly guests if having parties without sufficient parking. Other guests didn't get the freebies offered to us. They were not happy and created scenes. Get more with sugar.... Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We appreciate your feedback and would like to apologize once again for the inconveniences that you experienced with our valet. We do offer an outdoor whirlpool, which is seasonal. We regret any confusion and hope any inconveniences were minimal. After a long day of shopping, we hope you were able to unwind in our heated indoor pool. We appreciate your feedback regarding our parking and will keep your comments in mind the next time we host a large event at our property. Thank you for your review and we hope you will consider visiting with us in the future.
Enjoyed the stay will book this location in the future!Genuine Hotels.com guest review
"Probably will not stay here again"
We arrived and were given our room. Our room was pleasant enough with comfortable beds. We did see stains on the wall near the desk and were disappointed that the room did not have a mini frig. The next morning,we were rudely awakened by maids yelling in the hallway before 8 am. The maid knocked on our door and then opened it even though we had put […] the privacy sign in the door the night before. I mentioned this to the front desk staff and they apologized and said they would have the website we booked thru return the night's stay. Also, the parking was not adequate as there were several events that evening and we had to park in another lot not attached to the hotel. Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for letting us know about your recent visit with us. We are saddened to learn that you encountered inconveniences and I hope you'll accept my sincere apologies for the disruptions that you experienced. I have already passed your comments along to the head of our housekeeping department and we will be using your experience as a training opportunity. We do sincerely regret to read that you experienced inconveniences with parking due to the events that were taking place at our property. We will keep your feedback in mind for the future and hope you will allow us another chance to welcome you back.
I Loved everything about this hotel friendly staff loved the room and I also enjoyed the bar drinks were top notchGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are delighted to know that you loved your stay with us at the Hyatt Regency Schaumburg, Chicago and that you were able to unwind and enjoy a beverage in our Fresh Bar. Thank you for sharing your positive feedback and we hope to welcome you back again!
greatGenuine Hotels.com guest review
Nice, would stay again.Genuine Hotels.com guest review
"A nice hotel, wasn't impressed with the bed"
This was a very nice hotel, The lobby and lounge were nice, the room was clean and nice. I just wish the beds were a little nicer, wasn't that happy with the sheets and pillows. I have found other hotels more comfortable. It wasn't uncomfortable, just not as comfy as I would have liked.Genuine Hotels.com guest review
"great location nearby woodfiled shopping mall"
it was very pleasant stay with clean and comfortable room and great service by staffs.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are very pleased to know that you enjoyed your stay with us at the Hyatt Regency Schaumburg, Chicago. Thank you for taking a moment to share your feedback and warm remarks regarding our accommodations, staff and location. We hope you'll find your way back to our hotel soon.
"Great Hotel/located adjacent to Woodfield Mall"
Arrived, rooms were available, easy check-in, courteous staff, close to mall and numerous restaurantsGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for taking the time to share your experience and for pointing out our central location. We hope you were able to take advantage of our shuttle service for a quick and easy travel to and from the Woodfield Mall! It was a pleasure to accommodate you and we hope you'll think of the Hyatt Regency Schaumburg, Chicago the next time you are in our area.
"Brand does not live up to Expectations"
Overall, the accommodation of our non-smoking, King size bedroom was comfortable. But my husband and I found the cloudy-milk-colored water that came out of the bathroom faucet to be very disconcerting. When we complained and requested another room, we were informed that the water was like that throughout the hotel--something about a lack of oxygen in […] the water. We ordered omelets at the breakfast buffet, which were really good. However, the short-order chef had a Band-Aid around his thumb and no gloves, which is very unsanitary for public food prep. We noticed, because my husband has been in restaurant development for 30 years. Read moreGenuine Hotels.com guest review
"Very nice--and close to all the shopping."
Room was very clean--hotel was very nice and modern. Would definitely stay there again.Genuine Hotels.com guest review
"Close to Woodfield and Ikea"
We stayed here for one night during a shopping trip to Woodfield. The hotel met all our needs but the rooms and beds are small. There wasn't a sofa or refridgerator in room. We would stay here again due to the fair price and location.Genuine Hotels.com guest review
"Excellent all around!"
Everything was great the room, service, location etc...Genuine Hotels.com guest review
"Nice and convenient location in Chicagoland"
I typically prefer this hotel first when staying in Chicago.Genuine Hotels.com guest review
The hotel was awesome. We were provided exceptional service & care! Thanks for making our birthday trip so amazing!!Genuine Hotels.com guest review
"Close to mall."
Very nice stay.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are happy that you enjoyed your stay with us at the Hyatt Regency Schaumburg, Chicago. As you mentioned, we are conveniently located just minutes from the Woodfield Mall. We hope you were able to take advantage of our complimentary shuttle to and from the attraction!
Forgot to bring a corkscrew, but the front desk borrowed one from the bartender. Bed was quite comfortable. Cool shower.Genuine Hotels.com guest review
Uncrowded evening, low key, nice room with comfy bed, appropriate toiletries, etc. Nice location for Christmas eve, but across from Woodfield Mall I would guess it gets very busy at other times.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for choosing the Hyatt Regency Schaumburg, Chicago; it was truly a pleasure to accommodate you for the holiday. We're happy to know that our location worked out so well for your travels and that you enjoyed a comfortable rest while with us. We hope you'll visit us again.
Very clean and comfortable. We stayed several days including thanksgiving where we really enjoyed their excellent turkey dinner buffet. Everyone of the staff , waiters and waitresses, hostess, bartender, valet, desk clerk and the girls in the small shop were friendly, courteous and very helpful. Looking forward to our next visit the weekend after C […] hristmas! Read moreGenuine Hotels.com guest review
THIS IS MY FAVORITE PLACE TO STAYGenuine Hotels.com guest review
Great home base for shopping.....Loved itGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are happy that our central location worked out so well for your shopping trip here in Schaumburg. We hope you were able to take advantage of our complimentary shuttle service to the famous Woodfield Mall! Thank you for taking the time to share your review of the Hyatt Regency Schaumburg, Chicago.
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