"Brand does not live up to Expectations"
Overall, the accommodation of our non-smoking, King size bedroom was comfortable. But my husband and I found the cloudy-milk-colored water that came out of the bathroom faucet to be very disconcerting. When we complained and requested another room, we were informed that the water was like that throughout the hotel--something about a lack of oxygen in […] the water. We ordered omelets at the breakfast buffet, which were really good. However, the short-order chef had a Band-Aid around his thumb and no gloves, which is very unsanitary for public food prep. We noticed, because my husband has been in restaurant development for 30 years. Read moreGenuine Hotels.com guest review
"Very nice--and close to all the shopping."
Room was very clean--hotel was very nice and modern. Would definitely stay there again.Genuine Hotels.com guest review
"Close to Woodfield and Ikea"
We stayed here for one night during a shopping trip to Woodfield. The hotel met all our needs but the rooms and beds are small. There wasn't a sofa or refridgerator in room. We would stay here again due to the fair price and location.Genuine Hotels.com guest review
"Excellent all around!"
Everything was great the room, service, location etc...Genuine Hotels.com guest review
"Nice and convenient location in Chicagoland"
I typically prefer this hotel first when staying in Chicago.Genuine Hotels.com guest review
The hotel was awesome. We were provided exceptional service & care! Thanks for making our birthday trip so amazing!!Genuine Hotels.com guest review
"Close to mall."
Very nice stay.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are happy that you enjoyed your stay with us at the Hyatt Regency Schaumburg, Chicago. As you mentioned, we are conveniently located just minutes from the Woodfield Mall. We hope you were able to take advantage of our complimentary shuttle to and from the attraction!
Forgot to bring a corkscrew, but the front desk borrowed one from the bartender. Bed was quite comfortable. Cool shower.Genuine Hotels.com guest review
Uncrowded evening, low key, nice room with comfy bed, appropriate toiletries, etc. Nice location for Christmas eve, but across from Woodfield Mall I would guess it gets very busy at other times.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for choosing the Hyatt Regency Schaumburg, Chicago; it was truly a pleasure to accommodate you for the holiday. We're happy to know that our location worked out so well for your travels and that you enjoyed a comfortable rest while with us. We hope you'll visit us again.
Very clean and comfortable. We stayed several days including thanksgiving where we really enjoyed their excellent turkey dinner buffet. Everyone of the staff , waiters and waitresses, hostess, bartender, valet, desk clerk and the girls in the small shop were friendly, courteous and very helpful. Looking forward to our next visit the weekend after C […] hristmas! Read moreGenuine Hotels.com guest review
THIS IS MY FAVORITE PLACE TO STAYGenuine Hotels.com guest review
Great home base for shopping.....Loved itGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are happy that our central location worked out so well for your shopping trip here in Schaumburg. We hope you were able to take advantage of our complimentary shuttle service to the famous Woodfield Mall! Thank you for taking the time to share your review of the Hyatt Regency Schaumburg, Chicago.
"Noisy at night"
Numerous calls were made to the front desk about people running up and down the hallways after midnight. Security did respond. Hotel is a friendly business customer hotel during the week. The weekends have become a childrens playground for the weekends. Complaint was responded with a Hyatt Gold card and 5000 points for a free nights stay. I will still […] charged for the horribly nights stay. They need to do a better job of customer service. One week later still no gold card upgrade. Probably stay somewhere else next time. Read moreGenuine Hotels.com guest review
"Location is important when staying at this hotel!"
The lobby is nicely decorated. No frig or microwave in the room, bathrooms are small; one small vanity, toilet and shower; only one person can be in the bathroom at a time. There was one other mirror in the room which was in the hallway between the door and the bed but there was no outlet around it, so I could not even grab a chair and blow dry or curl […] my hair. I had to wait for my husband to get out of the shower, let the steam dissipate and then go into the bathroom to do my hair and makeup, not convenient!. We were there over Thanksgiving weekend for three nights; the hotel gift shop was NOT open one day that we were there. When I asked at the front desk the others, they said the gift shop is 'supposed' to be open and did not know why it wasn't. Secondly there is a coffee cart in the lobby, this was not open the majority of the time. Again when I asked at the front desk, they said, 'it is supposed to be open. The hotel restaurant food is expense, average of $13.00 per plate for breakfast. Bottle water in your room, $4.50/ea. it would have been nice to have the gift shop open. Luckily the mall is right across the street, shuttle service available. If you plan on eating out, order light, no place to store your left overs. Room was clean, staff was pleasant, albeit, the hotel was not a dump, I would spend a little more to stay at a hotel that offered more amenities even if further away; a little more luxury would have been nice. Read moreGenuine Hotels.com guest review
Only one issue, the walls are paper thin, you can hear anyone having a normal conversationGenuine Hotels.com guest review
"Value for money"
Much better than staying in downtown Chicago considering location and quality of the premise as well as money. Breakfast was quite good for money sepecially. It is two people based deal so you have to pay for your kid's breakfast but it's way worth. If you plan to visit Chicago and have a car, don't hesitate to stay suburb.Genuine Hotels.com guest review
"one of our favorites!"
We have been here numerous times. Excellent hotel. Woodfield mall is right across the street and there are many great places to eat nearby.Genuine Hotels.com guest review
This was our 2nd time here and we live 20mins away. We take little mini weekend getaways. We love how there is so much to do in the area. The service was great and breakfast was good. The beds are comfy also. Also the price is awesome hence why its our 2nd timeGenuine Hotels.com guest review
The phone and the heat didn't work in the room. So I told the front desk and they said was sorry.Genuine Hotels.com guest review
Great service just wish I was informed on the 50 dollar amount hold....Genuine Hotels.com guest review
"Very Nice Hotel!"
We enjoyed our stay. The pool is a indoor/outdoor so the pool was closed. That was a little disappointing.Genuine Hotels.com guest review
"Charity Ball location:"
The room was nicely furnished and very clean. The king bed was very comfortable. The room was a little far from the elevator because my husband needs to use a cane. The food service at the bar was very, very slow. Everything associated with the Charity Ball was beautifully handled and beautifully executed. All courses of the meal were excellent.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago It was a pleasure to comfortably accommodate you and your husband at the Hyatt Regency Schaumburg, Chicago though we sincerely regret any inconveniences that your husband may have encountered with the location of your room. If your travels bring you back to our hotel, please do not hesitate to reach out to our staff regarding any special requests that you may have, as we want to ensure the best possible experience while here. We greatly appreciate your review and constructive comments regarding our food service at our bar. This does not reflect our usual high standards and we hope you'll allow us another opportunity to impress you.
My girlfriend and I both had a great experience at the Hyatt!! I would suggest this hotel to anyone and will definitely choose to stay here again. It's location, near the mall and 37 minutes away from downtown Chicago, was great. I've always stayed in downtown Chicago but after this experience I much rather stay in Schaumburg. The room was large and […] offered many of the same conveniences of home. I really enjoyed everything about the experience. Read moreGenuine Hotels.com guest review
"Close to Everything"
Great location, since most of Chicagoland is 30 minuted from Schaumburg. Affordable rates, pool, restaurant, location all great. Curb appeal lacking some but inside is very nice. I had to be there for an event and thought the rates were really good for the area.Genuine Hotels.com guest review
"Nice one night stay"
The room was clean, quiet and relaxing!Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago There certainly are so many things to see and do, especially this time of the year! Thank you for taking the time to share your impressions with us. We are happy that you enjoyed our clean and comfortable accommodations and appreciate that you’ve shared your constructive feedback regarding our refrigerator. We hope you'll think of the Hyatt Regency Schaumburg, Chicago again.
"A Night away from the kids"
Great experience for the night. Great bar area for before going out for the night. Only thing we didn't like was the bathroom has a standing shower, not a tub/hot tub. And the shower actually doesn't have a door to close, it is an opening at the back, so it gets a little chilly in there. But overall, would go again!Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are delighted that you chose the Hyatt Regency Schaumburg, Chicago for your overnight stay and truly regret if our bath amenities fell below expectations. We hope these inconveniences were minimal during your visit and we look forward to welcoming you back, hopefully for a more extended stay.
"Big. Possibly too big."
In an absolute sense, the hotel is nice. Very large, lots of conference rooms, ball rooms, the like. This hotel is set up for an exposition or large business conference. As a business traveler staying for a short time, I would much rather stay somewhere else. The walk from my room to the checkout counter, then to the back (and only) parking lot had […] to have been a mile. It would have been cheaper and more convenient for me to stay down the road at one of the smaller hotels. It wasn't bad, but I won't be back. Read moreGenuine Hotels.com guest review
"Great Location! Great Service! Great Hotel!"
This hotel was beautiful, the staff was exceptional, the stay was incredible. The beds were so soft and the room was so clean. Check in was a breeze and they even called up to the room a few minutes later to see if everything was ok. Wonderful. I would recommend this hotel to everyone.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for sharing your great review! We are truly pleased to read that you enjoyed such an exceptional experience with us at the Hyatt Regency Schaumburg, Chicago. Your generous comments regarding our amenities and staff will be shared with our team so they know just how much their efforts were appreciated. Thank you for recommending our hotel and we hope you'll visit again soon.
In a nutshell this is a fancy hotel with many conference rooms. The room was clean, I was disappointed that it had no fridge or microwave. That's my only complain. Bed was comfortable and everything was clean.Genuine Hotels.com guest review
Our stay was wonderful. From the staff to the maids everyone was so friendly. I would highly recommend this hotel.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We couldn't be happier to learn that you enjoyed everything about your visit! Thank you for sharing your glowing review of the Hyatt Regency Schaumburg, Chicago. It was a true pleasure to welcome you and we hope you'll have the opportunity to visit again.
"close to everything"
It was great! We were close to the mall and lots of food places. My boyfriend is in the military, so it was very convenient for us to find things to do.Genuine Hotels.com guest review
"My favorite hotel but need improve cleaning"
I always stay at this hotel (6 years in a row), the staff is GREAT all of them (front Desk - Teddy always smiling giving a great customer service. David & Jim (drivers) , Melchor & Louis (in Room Dining). They make a difference and is always nice to see them everytime that i return to the hotel. They have shuttle to Woodfield Mall at certain time. I […] had a problem with housekeeping staff but was solved and Teddy sent me an amenity and a lovely letter to apologize for the inconvenience. Read moreGenuine Hotels.com guest review
"Beautiful Hotel in a Central Location"
I am usually a Marriot customer, but I was looking on hotels.com to book a room with a hotel.com voucher I had and I came across the Hyatt in Schaumburg at a cheaper rate than the Marriot I normally stay at! I am so glad I chose this hotel. It is an exceptionally beautiful hotel and the rooms very clean and comfortable. Love that the temperature in […] each room was easy to adjust. The bathrooms were also very clean and modern. The entire hotel looked as if it was brand new. It is also in a great location...right across the street from the mall, numerous restaurants and just off the exit to the major Chicago highways that lead straight to the city and the airport. It is only about a 20 min drive to the airport and 30 to the heart of the city! The only downside I found to the hotel was that the wifi internet access was a little pricey. Overall though, it was an exceptional experience and I would definitely stay again! Thanks Hyatt! Read moreGenuine Hotels.com guest review
"Not a very relaxing environment."
Was very disappointed that the hot tub was seasonal. I understand that if there is only an outside pool that it will be seasonal, but when there is an indoor and outdoor pool, the hot tub should be available all year. Wanted to relax after long day at a meeting. Also the staff was not friendly to deal with and their knowledge of the area was mediocre […] at best. Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for addressing your concerns with us. We deeply regret that our hot tub was not available during your visit with us and understand how this amenity would have helped you to relax after a long day. We also regret to learn of your experience with our staff, as this is not up to our usual standard and we apologize for any inconveniences. If looking for the best places to eat or grab a cocktail, please keep in mind that food and cocktails are offered right here in our Fresh 1800 Restaurant & Bar. Thank you.
We liked the room interior, but the location in the hotel was a little strange and noisy.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We do sincerely regret to learn that you encountered noise disruptions while with us and hope any inconveniences were minimal. Thank you for taking the time to share your impressions. We hope you'll choose the Hyatt Regency Schaumburg, Chicago the next time you are in the area.
The room only had a desk and a swivel chair, but I think that's pretty much what hotels offer these days. There were two of us, so one had to sit on the bed, which was not real comfortable.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago It is disappointing to learn that your room accommodations fell below standards. Please keep in mind that various room sizes are available and many include a sitting area. We hope you'll allow us the opportunity to welcome you back to provide a better seating arrangement for you and your guests. Thank you.
"I Highly Recommend The Hyatt Regency-Schaumburg"
The Regency's staff was very helpful, and courteous. I had a great time and will stay at this hotel again whenever I am in Chicago.Genuine Hotels.com guest review
"Dusty, CLOSED outdoor Hot Tub"
Walking into this Hyatt was very nice until checkin. There is not Free Wifi, no continental breakfast. It cost over $20 to get Wifi and Breakfast. On hotels.com it said there was a hot tub and sauna. NO sauna and the hot tub was outside and CLOSED for the season? We were looking for a relaxing time on a busy trip and got the complete opposite. The pool […] they did have was filled with loud obnoxious guest.. which is no fault of their own since they were there to have fun. Our room was cramped with no trashbag in the trash can, only one roll of toilet paper, no microwave, no fridge of any kind. The lamp next to our beds was covered in dust and the bottom of the cabinet had dirt piled in the bottom of it. When we checked in we asked for a late checkout and of course the cleaning lady knowed on our door 1 time and walked in without giving us any time to say a word. Then came back a half an hour later.. this was as 9am. Late check out is usually at least at 10am if not later. Overall we were all so disappointed with our stay. We figured a higher end hotel would give us all of the amenities that we wanted not to mention it listed it on hotels.com that it had all the amenities. Would not want to stay here again for the money we paid. Read moreGenuine Hotels.com guest review
"very clean and nice room, not friendly front desk"
I've stayed at this hotel twice and both times the front desk staff just go through the motions and are not very welcoming. This time my husband and I were there for a weekend get away and it would have been nice to be greeted warmly and welcoming instead of cool and going through the motions and 'schpeel' without any emotion. Very little eye contact […] or friendliness. I have arrived at hotels at 3am and been greeted much more warmly than this. Also, there are no mini fridge's in the room and are an additional charge. Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We do truly regret that your past experiences with us have been less than exemplary. I assure you that this does not reflect our very high standards and we will use your constructive remarks as a training opportunity. We strive to create a warm and inviting atmosphere for each and every one of our guests and hope you'll allow us another opportunity to welcome you back to demonstrate our commitment to customer service.
Hotel is really nice inside and appears to be fancy from the looks of the lobby. However the lack of little things such as a fridge, microwave, and a free basic continental breakfast will have me choosing a different hotel next time I'm in the Schaumburg area. Also my room smelled like it's previous occupants had been smoking and it was sprayed with […] a bad room freshener to mask it. Read moreGenuine Hotels.com guest review
"Right across from the Shopping Mall!"
We went for a wedding and were surprised to find a wonderful mall right across the street. It was great for our last minute shopping, plus there were plenty of restuarants close by. We had the "Breakfast Buffet" for two, which was at a reduce rate, which was offered to us when we checked in. I would recommend it.Genuine Hotels.com guest review
"Perfect location and very nice"
The hotel is a short walk to the mall, literally across the street from it .I walked it in under three minutes. I also walked across the parking lot to the IKEA and it too was a one or two minute easy walk. The hotel is very clean, very modern and quiet. I was there during a cheer leading convention and a soccer tournament. The place was full of active […] young kids and families, but it went perfectly silent at 10:00 the "quiet hours" I was very happy with the place and will book again. The only reason I put a 4 for hotel service was that the desk staff was a bit cold and no one even looked up to greet me the time I needed assistance and check in. Otherwise, the shuttle drivers, the concierge were super nice and went out of their way to help and answer questions. You wont be dissapointed here. Read moreGenuine Hotels.com guest review
"Very nice place to stay for a good value."
Room and staff were very nice. It is definitely a good value and in a great location.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We're always pleased to learn when our convenient location to the nearby shopping malls and restaurants works out so well for a guest's visit. We are always looking for new ideas and ways we can improve our property and appreciate your suggestions and constructive comments regarding our lobby. We hope you'll allow us the pleasure to welcome you back to the Hyatt Regency Schaumburg, Chicago sometime in the near future.
Great stay would to of lives to have a fridge and also had your clean up p people knocking on our door at 930 :/ that was irritating slightly but overall OkayGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for sharing your concerns regarding your most recent trip with us. We hope you'll accept our apologies for any inconveniences that you may have encountered and that you'll keep in mind that refrigerators are available on request. As we work hard to improve the guest experience, we hope to welcome you back to the Hyatt Regency Schaumburg, Chicago.
Nice roomsGenuine Hotels.com guest review
Hotel was great other than the ceiling in our room was peeling off and had a big crack I it. Deli cart In the Lobby had great snacks and awesome sandwiches at a decent priceGenuine Hotels.com guest review
"Better than expected"
For the price, I cannot complain. They could have used more than one person at reception. Elevators are a wee bit creepy (odd noises at start/stop, old). Breakfast was very nice. Hotel is super modern and clean-looking upon entry and very nicely decorated lobby (my 9 year old son called it "fancy"). Room was clean, comfortable, and quiet. Children enjoyed […] the rain shower head as much as the grown ups. Very near to shopping and Joe's Crabshack is within a stone's throw. We would stay again! Read moreGenuine Hotels.com guest review
"Beautiful & Clean Room!"
We really loved the rooms...they were very clean and beautiful! Would definitely return when in the area!Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We really appreciate your enthusiasm and warm remarks regarding our room accommodations! Thank you for sharing your experience at the Hyatt Regency Schaumburg, Chicago. We are all looking forward to welcoming you back.
We enjoyed our stay. Wish that Internet was free and there was a cheaper breakfast choice.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are always looking for new ways to improve our guest experience and greatly appreciate your comments and suggestions. Thank you for taking the time to share your impressions of the Hyatt Regency Schaumburg, Chicago. We are delighted to read that you enjoyed your stay and hope you'll think of us again.
"I'd give this 6 stars if I could!"
Beautiful Hotel!!!!Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )