Great hotel and stay! Will definitely stay againGenuine Hotels.com guest review
Great room service, excellent attention from staff, super clean. Will definitely stay here again.Genuine Hotels.com guest review
Most things very good - missing mirror in room.Genuine Hotels.com guest review
"Excellent hotel for the price"
We stayed at the hotel since we were attending an event at the nearby convention center. The shuttle service is great from the convention center and nearby attractions. The room and common areas were very clean and the staff was exceptionally helpful.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for choosing to stay at the Hyatt Regency Schaumburg, Chicago. It is wonderful to know that our complimentary shuttle worked out so well for your travel needs. We appreciate you sharing your review and kind recognition of our staff members. We hope you'll visit us again.
Overall the Hyatt was fine. Handy location for surrounding area entertainment. Food was excellent. No refrigerator in room and fitness center was disappointing as it was small, humid and the equipment was not connected to the internet, so bring your own media.Genuine Hotels.com guest review
"Weekend of shopping--no parking or whirlpool"
Parking lot didn't handle guests and two Valentines Day parties. We opted to pay $10 for valet. After having dinner our car was still sitting in the drive at 11:00 covered in snow we realized our keys were still sitting on the valet desk with our info. The desk staff apologized and offered to move the vehicle. My daughter moved the vehicle in a space […] very far from the entrance. The staff offered free breakfast since we paid thru Expedia they couldn't comp the room. They covered dinner and offered free wifi. Also found they don't have indoor whirlpool which we thought their site indicated after long day of shopping. The handled situation nicely but need more help with free valet for nightly guests if having parties without sufficient parking. Other guests didn't get the freebies offered to us. They were not happy and created scenes. Get more with sugar.... Read moreGenuine Expedia guest review
Enjoyed the stay will book this location in the future!Genuine Hotels.com guest review
"Probably will not stay here again"
We arrived and were given our room. Our room was pleasant enough with comfortable beds. We did see stains on the wall near the desk and were disappointed that the room did not have a mini frig. The next morning,we were rudely awakened by maids yelling in the hallway before 8 am. The maid knocked on our door and then opened it even though we had put […] the privacy sign in the door the night before. I mentioned this to the front desk staff and they apologized and said they would have the website we booked thru return the night's stay. Also, the parking was not adequate as there were several events that evening and we had to park in another lot not attached to the hotel. Read moreGenuine Expedia guest review
I Loved everything about this hotel friendly staff loved the room and I also enjoyed the bar drinks were top notchGenuine Expedia guest review
greatGenuine Hotels.com guest review
Nice, would stay again.Genuine Hotels.com guest review
"A nice hotel, wasn't impressed with the bed"
This was a very nice hotel, The lobby and lounge were nice, the room was clean and nice. I just wish the beds were a little nicer, wasn't that happy with the sheets and pillows. I have found other hotels more comfortable. It wasn't uncomfortable, just not as comfy as I would have liked.Genuine Hotels.com guest review
"great location nearby woodfiled shopping mall"
it was very pleasant stay with clean and comfortable room and great service by staffs.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are very pleased to know that you enjoyed your stay with us at the Hyatt Regency Schaumburg, Chicago. Thank you for taking a moment to share your feedback and warm remarks regarding our accommodations, staff and location. We hope you'll find your way back to our hotel soon.
"Great Hotel/located adjacent to Woodfield Mall"
Arrived, rooms were available, easy check-in, courteous staff, close to mall and numerous restaurantsGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for taking the time to share your experience and for pointing out our central location. We hope you were able to take advantage of our shuttle service for a quick and easy travel to and from the Woodfield Mall! It was a pleasure to accommodate you and we hope you'll think of the Hyatt Regency Schaumburg, Chicago the next time you are in our area.
"Brand does not live up to Expectations"
Overall, the accommodation of our non-smoking, King size bedroom was comfortable. But my husband and I found the cloudy-milk-colored water that came out of the bathroom faucet to be very disconcerting. When we complained and requested another room, we were informed that the water was like that throughout the hotel--something about a lack of oxygen in […] the water. We ordered omelets at the breakfast buffet, which were really good. However, the short-order chef had a Band-Aid around his thumb and no gloves, which is very unsanitary for public food prep. We noticed, because my husband has been in restaurant development for 30 years. Read moreGenuine Hotels.com guest review
"Very nice--and close to all the shopping."
Room was very clean--hotel was very nice and modern. Would definitely stay there again.Genuine Hotels.com guest review
"Close to Woodfield and Ikea"
We stayed here for one night during a shopping trip to Woodfield. The hotel met all our needs but the rooms and beds are small. There wasn't a sofa or refridgerator in room. We would stay here again due to the fair price and location.Genuine Hotels.com guest review
"Excellent all around!"
Everything was great the room, service, location etc...Genuine Hotels.com guest review
"Nice and convenient location in Chicagoland"
I typically prefer this hotel first when staying in Chicago.Genuine Hotels.com guest review
The hotel was awesome. We were provided exceptional service & care! Thanks for making our birthday trip so amazing!!Genuine Hotels.com guest review
"Close to mall."
Very nice stay.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are happy that you enjoyed your stay with us at the Hyatt Regency Schaumburg, Chicago. As you mentioned, we are conveniently located just minutes from the Woodfield Mall. We hope you were able to take advantage of our complimentary shuttle to and from the attraction!
Forgot to bring a corkscrew, but the front desk borrowed one from the bartender. Bed was quite comfortable. Cool shower.Genuine Hotels.com guest review
Uncrowded evening, low key, nice room with comfy bed, appropriate toiletries, etc. Nice location for Christmas eve, but across from Woodfield Mall I would guess it gets very busy at other times.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for choosing the Hyatt Regency Schaumburg, Chicago; it was truly a pleasure to accommodate you for the holiday. We're happy to know that our location worked out so well for your travels and that you enjoyed a comfortable rest while with us. We hope you'll visit us again.
Very clean and comfortable. We stayed several days including thanksgiving where we really enjoyed their excellent turkey dinner buffet. Everyone of the staff , waiters and waitresses, hostess, bartender, valet, desk clerk and the girls in the small shop were friendly, courteous and very helpful. Looking forward to our next visit the weekend after C […] hristmas! Read moreGenuine Hotels.com guest review
THIS IS MY FAVORITE PLACE TO STAYGenuine Hotels.com guest review
Great home base for shopping.....Loved itGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are happy that our central location worked out so well for your shopping trip here in Schaumburg. We hope you were able to take advantage of our complimentary shuttle service to the famous Woodfield Mall! Thank you for taking the time to share your review of the Hyatt Regency Schaumburg, Chicago.
"Noisy at night"
Numerous calls were made to the front desk about people running up and down the hallways after midnight. Security did respond. Hotel is a friendly business customer hotel during the week. The weekends have become a childrens playground for the weekends. Complaint was responded with a Hyatt Gold card and 5000 points for a free nights stay. I will still […] charged for the horribly nights stay. They need to do a better job of customer service. One week later still no gold card upgrade. Probably stay somewhere else next time. Read moreGenuine Hotels.com guest review
"Location is important when staying at this hotel!"
The lobby is nicely decorated. No frig or microwave in the room, bathrooms are small; one small vanity, toilet and shower; only one person can be in the bathroom at a time. There was one other mirror in the room which was in the hallway between the door and the bed but there was no outlet around it, so I could not even grab a chair and blow dry or curl […] my hair. I had to wait for my husband to get out of the shower, let the steam dissipate and then go into the bathroom to do my hair and makeup, not convenient!. We were there over Thanksgiving weekend for three nights; the hotel gift shop was NOT open one day that we were there. When I asked at the front desk the others, they said the gift shop is 'supposed' to be open and did not know why it wasn't. Secondly there is a coffee cart in the lobby, this was not open the majority of the time. Again when I asked at the front desk, they said, 'it is supposed to be open. The hotel restaurant food is expense, average of $13.00 per plate for breakfast. Bottle water in your room, $4.50/ea. it would have been nice to have the gift shop open. Luckily the mall is right across the street, shuttle service available. If you plan on eating out, order light, no place to store your left overs. Room was clean, staff was pleasant, albeit, the hotel was not a dump, I would spend a little more to stay at a hotel that offered more amenities even if further away; a little more luxury would have been nice. Read moreGenuine Hotels.com guest review
Only one issue, the walls are paper thin, you can hear anyone having a normal conversationGenuine Hotels.com guest review
"Value for money"
Much better than staying in downtown Chicago considering location and quality of the premise as well as money. Breakfast was quite good for money sepecially. It is two people based deal so you have to pay for your kid's breakfast but it's way worth. If you plan to visit Chicago and have a car, don't hesitate to stay suburb.Genuine Hotels.com guest review
"one of our favorites!"
We have been here numerous times. Excellent hotel. Woodfield mall is right across the street and there are many great places to eat nearby.Genuine Hotels.com guest review
This was our 2nd time here and we live 20mins away. We take little mini weekend getaways. We love how there is so much to do in the area. The service was great and breakfast was good. The beds are comfy also. Also the price is awesome hence why its our 2nd timeGenuine Hotels.com guest review
The phone and the heat didn't work in the room. So I told the front desk and they said was sorry.Genuine Hotels.com guest review
Great service just wish I was informed on the 50 dollar amount hold....Genuine Hotels.com guest review
"Very Nice Hotel!"
We enjoyed our stay. The pool is a indoor/outdoor so the pool was closed. That was a little disappointing.Genuine Hotels.com guest review
"Charity Ball location:"
The room was nicely furnished and very clean. The king bed was very comfortable. The room was a little far from the elevator because my husband needs to use a cane. The food service at the bar was very, very slow. Everything associated with the Charity Ball was beautifully handled and beautifully executed. All courses of the meal were excellent.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago It was a pleasure to comfortably accommodate you and your husband at the Hyatt Regency Schaumburg, Chicago though we sincerely regret any inconveniences that your husband may have encountered with the location of your room. If your travels bring you back to our hotel, please do not hesitate to reach out to our staff regarding any special requests that you may have, as we want to ensure the best possible experience while here. We greatly appreciate your review and constructive comments regarding our food service at our bar. This does not reflect our usual high standards and we hope you'll allow us another opportunity to impress you.
My girlfriend and I both had a great experience at the Hyatt!! I would suggest this hotel to anyone and will definitely choose to stay here again. It's location, near the mall and 37 minutes away from downtown Chicago, was great. I've always stayed in downtown Chicago but after this experience I much rather stay in Schaumburg. The room was large and […] offered many of the same conveniences of home. I really enjoyed everything about the experience. Read moreGenuine Hotels.com guest review
"Close to Everything"
Great location, since most of Chicagoland is 30 minuted from Schaumburg. Affordable rates, pool, restaurant, location all great. Curb appeal lacking some but inside is very nice. I had to be there for an event and thought the rates were really good for the area.Genuine Hotels.com guest review
"Nice one night stay"
The room was clean, quiet and relaxing!Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago There certainly are so many things to see and do, especially this time of the year! Thank you for taking the time to share your impressions with us. We are happy that you enjoyed our clean and comfortable accommodations and appreciate that you’ve shared your constructive feedback regarding our refrigerator. We hope you'll think of the Hyatt Regency Schaumburg, Chicago again.
"A Night away from the kids"
Great experience for the night. Great bar area for before going out for the night. Only thing we didn't like was the bathroom has a standing shower, not a tub/hot tub. And the shower actually doesn't have a door to close, it is an opening at the back, so it gets a little chilly in there. But overall, would go again!Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are delighted that you chose the Hyatt Regency Schaumburg, Chicago for your overnight stay and truly regret if our bath amenities fell below expectations. We hope these inconveniences were minimal during your visit and we look forward to welcoming you back, hopefully for a more extended stay.
"Big. Possibly too big."
In an absolute sense, the hotel is nice. Very large, lots of conference rooms, ball rooms, the like. This hotel is set up for an exposition or large business conference. As a business traveler staying for a short time, I would much rather stay somewhere else. The walk from my room to the checkout counter, then to the back (and only) parking lot had […] to have been a mile. It would have been cheaper and more convenient for me to stay down the road at one of the smaller hotels. It wasn't bad, but I won't be back. Read moreGenuine Hotels.com guest review
"Great Location! Great Service! Great Hotel!"
This hotel was beautiful, the staff was exceptional, the stay was incredible. The beds were so soft and the room was so clean. Check in was a breeze and they even called up to the room a few minutes later to see if everything was ok. Wonderful. I would recommend this hotel to everyone.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for sharing your great review! We are truly pleased to read that you enjoyed such an exceptional experience with us at the Hyatt Regency Schaumburg, Chicago. Your generous comments regarding our amenities and staff will be shared with our team so they know just how much their efforts were appreciated. Thank you for recommending our hotel and we hope you'll visit again soon.
In a nutshell this is a fancy hotel with many conference rooms. The room was clean, I was disappointed that it had no fridge or microwave. That's my only complain. Bed was comfortable and everything was clean.Genuine Hotels.com guest review
Our stay was wonderful. From the staff to the maids everyone was so friendly. I would highly recommend this hotel.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We couldn't be happier to learn that you enjoyed everything about your visit! Thank you for sharing your glowing review of the Hyatt Regency Schaumburg, Chicago. It was a true pleasure to welcome you and we hope you'll have the opportunity to visit again.
"close to everything"
It was great! We were close to the mall and lots of food places. My boyfriend is in the military, so it was very convenient for us to find things to do.Genuine Hotels.com guest review
"My favorite hotel but need improve cleaning"
I always stay at this hotel (6 years in a row), the staff is GREAT all of them (front Desk - Teddy always smiling giving a great customer service. David & Jim (drivers) , Melchor & Louis (in Room Dining). They make a difference and is always nice to see them everytime that i return to the hotel. They have shuttle to Woodfield Mall at certain time. I […] had a problem with housekeeping staff but was solved and Teddy sent me an amenity and a lovely letter to apologize for the inconvenience. Read moreGenuine Hotels.com guest review
"Beautiful Hotel in a Central Location"
I am usually a Marriot customer, but I was looking on hotels.com to book a room with a hotel.com voucher I had and I came across the Hyatt in Schaumburg at a cheaper rate than the Marriot I normally stay at! I am so glad I chose this hotel. It is an exceptionally beautiful hotel and the rooms very clean and comfortable. Love that the temperature in […] each room was easy to adjust. The bathrooms were also very clean and modern. The entire hotel looked as if it was brand new. It is also in a great location...right across the street from the mall, numerous restaurants and just off the exit to the major Chicago highways that lead straight to the city and the airport. It is only about a 20 min drive to the airport and 30 to the heart of the city! The only downside I found to the hotel was that the wifi internet access was a little pricey. Overall though, it was an exceptional experience and I would definitely stay again! Thanks Hyatt! Read moreGenuine Hotels.com guest review
"Not a very relaxing environment."
Was very disappointed that the hot tub was seasonal. I understand that if there is only an outside pool that it will be seasonal, but when there is an indoor and outdoor pool, the hot tub should be available all year. Wanted to relax after long day at a meeting. Also the staff was not friendly to deal with and their knowledge of the area was mediocre […] at best. Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for addressing your concerns with us. We deeply regret that our hot tub was not available during your visit with us and understand how this amenity would have helped you to relax after a long day. We also regret to learn of your experience with our staff, as this is not up to our usual standard and we apologize for any inconveniences. If looking for the best places to eat or grab a cocktail, please keep in mind that food and cocktails are offered right here in our Fresh 1800 Restaurant & Bar. Thank you.
We liked the room interior, but the location in the hotel was a little strange and noisy.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We do sincerely regret to learn that you encountered noise disruptions while with us and hope any inconveniences were minimal. Thank you for taking the time to share your impressions. We hope you'll choose the Hyatt Regency Schaumburg, Chicago the next time you are in the area.
The room only had a desk and a swivel chair, but I think that's pretty much what hotels offer these days. There were two of us, so one had to sit on the bed, which was not real comfortable.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago It is disappointing to learn that your room accommodations fell below standards. Please keep in mind that various room sizes are available and many include a sitting area. We hope you'll allow us the opportunity to welcome you back to provide a better seating arrangement for you and your guests. Thank you.
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