Awesome!!! enjoyed the stay. Loved the fact Ikea and Woodfield mall were in walking distance from the hotel. Beautiful décor of the rooms and common area's. We would most definitely go back again.Genuine Hotels.com guest review
Bathroom very small. No place to hang towels. Lots of shopping nearby.Genuine Hotels.com guest review
"Great Hotel, but one MAJOR problem....."
Absolutely EVERYONE I talked with said the same thing: it was FREEZING in the hallways. We literally had to put on a sweater to leave the room, get through the hall, get to the elevator, and then take the sweater off. Kinda bizarre, and everyone was doing it. Other than that, hotel and people were awesome!Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago It’s wonderful to hear you refer to the Hyatt Regency Schaumburg, Chicago and our staff as awesome. We apologize for any inconvenience you may have experienced with the temperature being too cold for your liking in the hallways and will share your review with our team, thank you.
had a great stay. loved everything. only thing I can criticizes the coffee in the room was terribleGenuine Hotels.com guest review
"close to shopping and restaurant's"
Spent night before Bear game got great rates for one nightGenuine Hotels.com guest review
Would recommend to anyone and hope to visit again. Sorry it was only 3 nights!Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Nothing pleases us more than knowing a guest had such an enjoyable stay with us here at the Hyatt Regency Schaumburg, Chicago they're sorry it wasn't for a longer period of time. Thank you for your review and recommendation. We appreciate your acknowledgment of our staff and our location and look forward to your return stay with us again soon.
"Not a Great Stay"
I was hoping to like this hotel based on its reviews, but I was disappointed. the hotel itself was nice, but the desk staffmwasn't very helpful when I mentioned I had spent the night in an unsuitable room. I was assigned a room on the second floor that smelled musty when i entered it. I thought maybe it had just been unoccupied for a while and that […] it would get better. It never did. Not only did it smell musty, but the carpets in the room were damp as was my bedspread and all my clothes by the next morning, even the outfit had to wear home that day:( I mentioned this to the desk attendant in the am and all he said was "I'm sorry and I will speak to the engineers". That did nothing to help me and there was no offer to do anything about it, monetary or otherwise. I feel that they knew of this problem in advance and because it was through Hotels.com, they gave me a sub-par room. I would not stay here again. Read moreGenuine Hotels.com guest review
Was a nice place, rooms were clean and pools were very nice and clean. Didn't like that the Starbucks was closed most of the time we were there and the breakfast buffett was way over priced which is why we went elsewhere.Genuine Hotels.com guest review
"Nice stay for the price"
The rooms look old but they are remodeled. My room did not have bathtub which is weired.Genuine Hotels.com guest review
Very nice and clean. Loved the modern look and newly upgrades. Only wish they provided free breakfast.Genuine Hotels.com guest review
"Very nice hotel!"
The beds were very comfy, room was clean, and it is located near every store or restaurant you can possibly think of! I would definitely stay here again!Genuine Hotels.com guest review
The photos online when I booked were misleading. The outside of the hotel was old and looked more like an industrial building than a hotel. It was short so I knew we wouldn't have a view. Our windows were very dirty and the bathroom was tiny. Also, their website offered a continental breakfast but once we were there and I called the front desk asking […] what time it started, I was informed that there was a restaurant where we could purchase breakfast. I was very unhappy and will not be returning. Read moreGenuine Expedia guest review
I requested a pure room and when we walked in there was a distinctive mildew smell and we had to switch rooms. Personally we prefer the hyatt place over the regency which happens to be right next door. Even the hyatt place Hoffman estates was also betterGenuine Hotels.com guest review
We enjpoyed the hotel very much and the room was great but the bathrooms are way to small for this size room. You should take 5 ft out of the room and add it to the bathroom.Genuine Hotels.com guest review
We stayed 2 nights. The room was dusty. My mother had to clean some areas. I was disappointed.Genuine Hotels.com guest review
This was a great place to stay and the breakfast buffet was excellent.Genuine Hotels.com guest review
Great staff, very clean. Excellent location to restaurants and shopping. Easy to get to on a very congested area. Outside appearance is deceptive . Looks small until you step inside. Huge atrium, nice bar and sitting areas. Several attractive outdoor sitting areasGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Your compliments in reference to our great staff and clean facilities here at the Hyatt Regency Schaumburg, Chicago are very much appreciated. We agree our location to all the area amenities and entertainment just can’t be beat. We hope you had such an enjoyable time with us you’ll be back for another soon.
"Not your typical Hyatt Regency"
Expected typical HR room, with a small refrigerator, maybe a micro wave, and a comfortable easy chair or two. Room was large but spartanly furnished. Bed was comfortable and the best thing. TV did not have some local channels and must pay for Wifi. Overall not what we expected.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago While we are happy to hear you found our hotel’s property to be nice and in a great area, we are disappointed to hear that we were not exactly what you had expected. While our rooms do not come standard with compact refrigerators, guests may request to have one placed in their room. Your review will be shared with our team, thank you for your feedback.
"Very comfortable bed, no tub in room"
Bed was very comfortable bed, the hot tub i assume was not working because the heavy wooden cover was on it, No tub in room, could not bath little kidsGenuine Hotels.com guest review
We went here to celebrate an anniversary and we were not dissappointed. This hotel has a very nice decor. The service was very good and the facility is very clean. I would definitely recommend this hotel to anyone needing to stay in the area.Genuine Hotels.com guest review
"Doesn't look like much from outside but very nice!"
We stated one night, room was nice and clean. Bed was comfortable. You got a tube of toothpaste-most hotels don't do that. Very clean, friendly hotel staff.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you, we appreciate your review of the Hyatt Regency Schaumburg, Chicago. We’re glad you found our hotel to be clean and comfortable and our staff friendly during your stay.
It was positive overall. We stayed there many times.Genuine Hotels.com guest review
"1 Night Stay"
I was unsure of what to expect when booking this hotel due to reviews I had read on various websites. I found no issues with the hotel myself and the location was ideal for what I needed the hotel stay for. Not a bad place to stay.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are so pleased to hear that the Hyatt Regency Schaumburg, Chicago met all of your expectations during your recent stay. We are always happy to from a guest who was so pleased with our accommodations and location. Thank you for your review, we do hope the next time you are in the area you will be back to stay with us again.
courteous, obliging staff, (all). easy and fast, (< 10 min.), free shuttle to $4 each way, (1 hr,+), Schaumburg Pace bus to Wrigley. would definitely stay here again.Genuine Hotels.com guest review
The rooms were very clean, modern. And spacious. Really enjoyed the room. My only complaint was the cleanliness of the indoor pools. One had globs of hair floating in it. While in the other one, I kept stepping on plastic cups that were in the bottom of the pool.Genuine Hotels.com guest review
Excellent location; helpful and friendly staff; comfortable beds; beautiful room. I would definitely stay here again!Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago The kind words that you've shared for our staff, accommodations and location are truly appreciated. Thank you for taking the time to share your impressions of the Hyatt Regency Schaumburg, Chicago. We certainly look forward to welcoming you back to our hotel sometime in the near future.
For the price, I would try another hotel nearby on my next trip.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago While we are happy that your recent business trip brought you to our hotel, we do regret that we were unable to fully meet your expectations. It was our pleasure to accommodate you at the Hyatt Regency Schaumburg, Chicago and we hope you will allow us the opportunity to impress you during a future visit.
"Clean and welcoming"
Hotel was very nice. Great price. Beds were very comfy. Good location - easy to find right off the interstate. Will definitely stay again.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for choosing the Hyatt Regency Schaumburg, Chicago. Whether staying with us for business or leisure, we are always happy to learn when our accommodations and location work out well for a guest's needs. We are very pleased to know that your experience with us has inspired a return visit and we look forward to welcoming you back again.
I will likely not stay at this hotel again. Check in was at 3pm. I was there with the bachelor party I coordinated for my brother. We arrived at about 1:15pm because I had never seen anywhere while making our reservation that check in was at 3pm. Luckily, there was a bar and pool. The lady at the front desk gave us a key to the pool. She knew we were […] waiting for our two rooms and she told me she'd put a rush on them to have them cleaned right away. It was to take about 40 minutes and she was going to call me when they were ready. 1:15pm became 2pm, which became 3pm and then 3:30. We were at the pool when we got service for drinks and the gentlemen asked us if we had been to our room yet. We told him no. He checked on the rooms and told me that both rooms would definitely be ready by 4pm. I found that a little irritating considering our "rush" was supposed to have the rooms ready around 2pm and check in was at 3pm anyway. We finally left the pool (luckily there was a shower with toiletries down there). When I approached the front desk they told me only one of our rooms was ready. This was at 4:30pm. An hour and a half AFTER check in time and after our rooms were supposed to be "rush cleaned". We finally got our other room at 5pm. Two hours after check in.... Later that night I wanted to order a roll away mattress. They told me we couldn't have one because we had a room with two double beds and it was a safety risk due to fire. Mind you, comfort inns will give you a roll away and their rooms are half the size of the rooms we had at Hyatt. Read moreGenuine Hotels.com guest review
The hotel is very nice. The staff was courteous and helpful. We were placed in a king size bedroom (we had 2 adults and 2 children-I'd requested two beds), but the situation was quickly corrected. The breakfast was a bit cashy. Overall, it was a good stay.Genuine Hotels.com guest review
"Great getaway Place"
The room, service and hotel were very clean. The staff was great. This Hotel is across the street from The Woodfield Mall ( one of Chicago's largest). We walked to the mall. There are plenty of restaurants near by and the hotel is right off the interstate. Time to downtown is actually about an hour to an hour and a half due to traffic. We were in town […] to see a musical. (Leave Early) . Great stay will use again. Read moreGenuine Hotels.com guest review
"Really Nice!!! ⭐⭐"
I just loved the place everything was as expected!Genuine Hotels.com guest review
"good hotel that could be great"
lot's of good things to say about this hotel: location, clean, free parking, decent restaurant, nice pool. The hotel staff was okay but they need more people, always had to wait. Internet is very slow and died a lot. Maid service was not good. Missed the room one day and almost another.Genuine Hotels.com guest review
"wonderful night's stay"
We went to chicago for a wedding and stayed here just overnight, but it was amazing! Our room was huge and surprisingly elegant! And we paid about $85 using hotels.com- whaaaaaat?!?!?! So you can imagine my surprise. My fiance is from chicago and even said it was in a nice neighborhood- right across the street from Woodford which is the 3rd largest […] mall in america. It was very quiet, clean and the service desk was very friendly! They worked with us to get an early check in and even switched us rooms without downgrading to ensure we would get ready and make it to the wedding on time! Also the lobby is gorgeous and has nice pool leaders and a little work out room which is always nice! Read moreGenuine Hotels.com guest review
"Nice hotel close to mall, eateries, and mall"
Staff was pleasant, hotel clean, also received early check in as requested. Will stay again on next visit.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for taking the time to let us know about your recent stay at the Hyatt Regency Schaumburg, Chicago. We're delighted that our location was convenient for your needs and we look forward to your next visit with us in Schaumburg.
"Misleading in advertising"
The hotel offers an "upgrade" to a club room that costs more and offers a "view of the city". That's not realy true, the room does overlook a small town but there is really nothing to see it's a small suburb. with no impressive sites to see. The food that was included in the cost was excellent, but I do feel that upselling becuse you get a romantic […] view or a view of the city is misleading. They also advertise that their beds are special, they are basic hotel beds, I didn't find them any more luxurious than any other hotel has. Read moreGenuine Hotels.com guest review
Overall good hotel experienceGenuine Hotels.com guest review
This hotel gets an F for room service in the early AM and for the absence of information about places that could deliver. "UPS" sponsored internet service was costly in the business office. The hotel shuttle transported my family to the triathlon site. This was probably the only good thing. Did I mention our room was on the back side of the property? […] I'm glad the wedding party had a good time,..I got little sleep the night before a big race. Coordinate with Schaumburg Parks on this event. Get your staff up to speed on catering to early morning athlete needs. Read moreGenuine Hotels.com guest review
Enjoyed the stay and warm welcome. Overall nice experience.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We are delighted to read about your pleasant stay at the Hyatt Regency Schaumburg, Chicago. We hope you'll choose to visit with us again the next time you are in our area.
"So glad I did not pay full price."
The floor was not vacuumed. The furniture was marred. The walls are so paper thin that there are signs posted to remain quiet during evening hours. We went to the restaurant and were essentially ignored to the point that we left. The hot tub was broken and the pool was filthy. I will never stay here again!Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago While we are grateful for your feedback, it is truly disappointing to learn that your stay did not reflect the high standards of service we've set in place. We would like to offer our sincere apologies for the inconveniences that you experienced during your stay. We greatly appreciate you addressing your concerns, as we will be sharing your review with the appropriate members of our staff so that the necessary improvements can be made. We hope you will someday allow us the opportunity to welcome you back.
"Very clean and comfy room. Free parking, hotel sta"
Enjoyed being just outside the city and being able to park my rent-a-car free.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for taking the time to let us know about your recent stay at the Hyatt Regency Schaumburg, Chicago. We are happy that you enjoyed our location and complimentary parking and hope to welcome you back soon.
Great place. Would stay again!! Good was great in restaurant also!! Awesome buffet. Worth purchasing this hotel with buffet included!Genuine Hotels.com guest review
"Some Surprising Flaws"
The outdoor pool was amazing, lovely, and long enough to get some real exercise. The room was clean and the pillows heavenly, but the bed was pretty hard. A more serious problem: just before eight I was woken by loud conversation in the halls. Not that unusual in a hotel as people hurry off to meet obligations, but it persisted and eventually I figured […] out it was the cleaning staff. You'd think they'd be better trained than to holler up and down the halls at each other. Read moreGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago On behalf of our housekeeping department, I'd like to extend my sincere apologies for any noise disruptions that you endured outside of your room. We will be passing your review along to our team to emphasize our commitment to guest satisfaction. We hope to be able to welcome you back again.
"nice, but small bathroom"
Overall hotel was nice enough but the bathroom is tiny, a big negative in my book. Lobby area nice enough and we hung out at outdoor pool which was small but fine. Indoor pool looked like a lap pool so if you are a swimmer that would be a plus.Genuine Hotels.com guest review
"No fridge bathroom small"
It was nice other than small bathroom and no fridgeGenuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for taking the time to let us know about your recent stay with us. We do regret to learn that your accommodations did not quite meet your expectations and we hope you will allow us the opportunity to welcome you back again.
Partly bad timing because kids wanted to use indoor pool and it was currently under construction or maintenance. It was raining on the outside pool. Room had a big wet spot on the floor. Was not informed that you have to get vouchers for the breakfast at the service desk. Probably pick somewhere else next time.Genuine Hotels.com guest review
"Nice and quiet"
It was very nice and quiet. I think they should offer continental breakfast for ALL guest even those who book through expedia. They are guest too and should be treated the same way.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago We strive to create a memorable experience for each and every one of our guests and sincerely apologize if this was not evident during your experience with us. We regret any inconveniences and hope you'll allow us the opportunity to welcome you back to the Hyatt Regency Schaumburg, Chicago.
"Clean, quiet hotel near shopping"
Pleasant stay in a quite large suburban hotel. Instead of a single large tower, the hotel is spaced out very widely from a central core bank of elevators.Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago Thank you for taking the time to share your impressions of the Hyatt Regency Schaumburg, Chicago. We are happy to know that we were able to exceed your expectations in our Fresh 1800 Restaurant. We do offer room service from 11:00am-11:00pm and regret if you encountered any inconveniences during your time with us. We hope you'll think of us again.
The staff at the Hyatt went above and beyond our needs. They were very courteous and fulfilled all of our needs. The rooms were very clean. The bathrooms are quite small. Overall was worth the price.Genuine Hotels.com guest review
"Everything we wanted to do was close to the Hotel."
We had a great time! Everyone at the Hotel was courteous and friendly. All of our outings were right in the area which made it easy to get around. The room was clean and comfortable. Our Mother- Daughter weekend was a great success. Thanks Hyatt.Genuine Hotels.com guest review
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