All hotels in Schaumburg, Illinois, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
1800 East Golf Rd, Schaumburg, IL, 60173, United States of America, ‏‎866-539-8122
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4.2 / 5Excellent

Score breakdown (from 698 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.4
  • Neighborhood
    4.6
5.0 / 5Outstanding
"Attentive Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I believe this has some of the most pleasant and attentive staff we have encountered in a years. From front desk, to restaurant and housekeeping they are well trained; giving appropriate and pleasant answers to all questions and concerns. Overall hotel is clean and rooms and beds are comfortable.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
What a wonderful review on our service here at the Hyatt Regency Schaumburg, Chicago, thank you. Our staff loves to go above and beyond for our guests and your compliments to them make us very proud. We also appreciate your reference to our clean and comfortable accommodations and will share your suggestion with our team.
Other trip Jan 19, 2015
PJ
US
4.0 / 5Excellent
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Room smelled like dirty socks, drinking water out of facet cloudy and tasted weird. Food was great and so were the drinks.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
While we appreciate your compliments on our great food and drinks here at the Hyatt Regency Schaumburg, Chicago we are disappointed to hear that other aspects of your stay may have fallen short of your expectations. We can assure you that our housekeeping staff adheres to strict procedures daily to ensure clean and fresh accommodations for our guests. Your review will be shared with our team, thank you.
Other trip Jan 19, 2015
A Traveler
US
4.0 / 5Excellent
"Good hotel experience"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was nice and clean. I liked the serious look and atmosphere. The restaurant was great.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
Thank you for acknowledging our clean hotel and the great food served in our Fresh 1800 Restaurant. We love that you had such an all around positive stay and can only hope that the next time you travel to the area you’ll be back to see us again.
Other trip Jan 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Police Officer"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room was great. Service was great. However there wasnt a refrigerator in the room.
Genuine Hotels.com guest review
3 night trip Dec 31, 2014
Alexander.Cruz
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff, clean up, conditions, confort etc. everything was excelent!
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
Thank you for your short and sweet review of the Hyatt Regency Schaumburg, Chicago. We’re happy to hear everything about your stay with us was excellent.
Other trip Dec 29, 2014
Richard
US
5.0 / 5Outstanding
"working nights"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Visited hotel for work event at nearby mall. Very convenient location, clean hotel, I passed a hopping in house bar each night as I grabbed coffee from barista. I used fitness twice, had fitness room without any other fit people. Hotel room was cozy and clean. I picked hotel for service level and had no complaints except one morning of noisy neighbors during 5 night stay.
Genuine Hotels.com guest review
5 night business trip Dec 15, 2014
jason
US
4.0 / 5Excellent
"Very nice lobby"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Fancy lobby, however pool was closed. Beds were not very comfortable. A lot of dings and scrapes in room. The hotel put a holding fee of $50 on my card which they actually charged my account. They did give us a great breakfast buffet, that was our favorite part. And the room service food was so so.
Genuine Expedia guest review
Other trip Dec 24, 2014
amy
US
4.0 / 5Excellent
"nice hotel close to the mall in Schamburg"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hyatt Regency - nice hotel with very good staff and perfect location close to the mall in Schamburg.Excellent dining opportunity in Steakhouse near hotel.Comparing quality of service in all 4 floors - it is the same, but living condition on the 4 floor are little higher( additional sofa, freezer etc)
Genuine Expedia guest review
Other trip Dec 20, 2014
Valerijus
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location. Lots of food and shopping nearby.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
We couldn’t agree more, the Hyatt Regency Schaumburg, Chicago is in a great location, thank you.
Other trip Dec 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Loved It!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Would absolutely stay here again! Big, nice, updated and very clean hotel in suburban Chicago close to shopping and restaurants.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
We love your review! Thank you for your compliments to our hotel. We’re so glad to know you would absolutely stay with us again at the Hyatt Regency Schaumburg, Chicago; we’re already looking forward to it.
Other trip Dec 11, 2014
Angel
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Convenient location, beautiful hotel. Staff friendly.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
Thank you for your short and sweet review of the Hyatt Regency Schaumburg, Chicago.
Other trip Dec 10, 2014
A Traveler
US
2.0 / 5Fair
"Nice bunch of thieves"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Jewelry was stolen from my room...Jewelry was stolen from my room...Jewelry was stolen from my room
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
Losing personal belongings while traveling can be very upsetting and we sympathize with anyone in a situation such as yours. Please be assured that any and all reports of lost or misplaced items are taken seriously and we adhere to strict protocols when claims of missing items are reported. Unfortunately, we have no reports of missing property on file nor do we have any requests for a police report which makes it difficult to address your claim in this limited forum. We wish you all the best in locating your lost item and thank you for your feedback.
Other trip Dec 10, 2014
N
US
2.0 / 5Fair
"DIRTY DIRTY ROOM"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
FIRST ARRIVED IT WAS GREAT, AFTER I CHECKED IN I WAS CHECKED INTO A DIRTY ROOM.... AND I MEAN DIRTY BED WAS NOT MADE , PILLOWS ON THE FLOOR, CUPS WERE USED, SHEETS ON TH FLOOR; IT WAS A HOT MESS. I FELT VERY UNCOMFORTABLE THEY CHECKED ME INTO A DIFFERENT ROOM BUT STILL WAS NOT HAPPY
Genuine Hotels.com guest review
1 night business trip Dec 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel across from woodfield mall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Convent,clean,comfortable hotel with a great morning breakfest
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
Short and sweet with the three C’s; convenient, clean and comfortable, that sums up the Hyatt Regency Schaumburg, Chicago wonderfully. Thank you!
Other trip Dec 4, 2014
A Traveler
US
3.0 / 5Good
"So So....."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Overall okay experience. Rooms were comfortable but hotel seemed a bit dated. I would probably stay stay again.
Genuine Hotels.com guest review
1 night family trip Nov 29, 2014
Bernard
US
5.0 / 5Outstanding
"Would recommend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room was clean and had a fresh scent. Breakfast buffet is delicious.
Genuine Hotels.com guest review
1 night romance trip Nov 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location. We went for shopping trip. Very comfortable.
Genuine Hotels.com guest review
1 night family trip Nov 28, 2014
Jan
US
4.0 / 5Excellent
"In for the holiday"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Chose Hyatt because it is close to where we needed to be and comfy. Comfy beds, low hassle experience.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
We’re glad you found our accommodations to be comfortable and our location to be convenient for your needs during your recent stay with us at the Hyatt Regency Schaumburg, Chicago over the holiday. Thank you for your review.
Other trip Nov 29, 2014
Bud
US
1.0 / 5Poor
"Wrong description at expedia."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Booking included continental breakfast, however I was charged for it 20$ per persons afterwards. Hotel stuff explained that expedia booked lounge access, that has some kind of breakfast, but not main hotel facility. Spent 80$ for breakfast for 2 days.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
We’re sorry to hear about your recent inconvenience and can understand your frustration but when accommodations are made through a third party booking site we do not have control over their offers. Thank you for your feedback.
Other trip Nov 27, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I booked a regency club room and it was totally worth it! The breakfast is great, the room was very nice, and the staff was incredibly helpful!
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
Thank you! It just can’t get any better than to have a guest refer to the Hyatt Regency Schaumburg, Chicago as a great hotel.
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Convenient location, good experience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was our second time staying here and we enjoyed it. We were visiting for our anniversary and upon check in the desk clerk offered us champagne. It was a wonderful gesture and very appreciated!
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
Thank you for choosing to return to the Hyatt Regency Schaumburg, Chicago for another stay. We appreciate your references to our hotel as being clean, comfortable and convenient. Our staff here loves to go above and beyond to give our guests the best experience possible, we’re glad you enjoyed your champagne. Happy Anniversary!
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Amazing Hayatt"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was amazing and peaceful. Staffs are very helpful.
Genuine Hotels.com guest review
1 night romance trip Nov 15, 2014
Rameshkumar
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We went there for a weekend. I am glad that I chose the hotel. I would recommend others.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
We’re glad you chose us too. Thank you for your recommendation of the Hyatt Regency Schaumburg, Chicago.
Other trip Nov 4, 2014
A Traveler
US
3.0 / 5Good
"Cheap & Clean hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Pros: 1. Cheap, 2; Clean; & 3. Staff; 4. Free Parking Cons: 1. Double bed - accommodate only one person; No Microwave, No Water, No Free Breakfast, No Free Phone, No Free WiFi, No good view from window, No milk & sugar for coffee...
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
While we are happy to hear you found the Hyatt Regency Schaumburg, Chicago to be cost efficient, clean and peaceful, we are disappointed to hear that other aspects of your stay may have fallen short of your expectations. We do hope that you will return again one day and allow us the opportunity to serve you and exceed all expectations at that time. Thank you for your feedback.
Other trip Nov 3, 2014
R
US
5.0 / 5Outstanding
"Highly recommendable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The best location! close to the mall and Ikea. Everything was perfect.
Genuine Hotels.com guest review
2 night trip with friends Oct 25, 2014
Laura
US
2.0 / 5Fair
"Needs improvement"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
The doors and walls need better seals and insulation. I could hear conversations in the hallways clearly and I don't have good hearing. When I entered the room for the first time and opened the blinds I noticed the window was completely corroded. I know window replacement is expensive but it looks terrible when the seals in the window are shot. The window was foggy and corroding from the inside out. I told all my colleagues to not recommend this hotel to clients, which is a shame. Our office building is a couple of blocks from it. Also I thought the drinks and beer were overpriced. I guess you are paying for convenience. Still overpriced for a suburb hotel. You could may be charge $6.50 for a tap beer if you were located downtown.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
We are very disappointed to read your review this morning and learn that our hotel fell short of your expectations. Although we know that opinions may vary we appreciate all comments as it helps us to better focus on areas of our hotel a guest may feel needs to be better addressed. Your review will be shared with our team, thank you for your feedback.
Other trip Oct 31, 2014
Matt
US
5.0 / 5Outstanding
"Enjoyed it!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really enjoyed our stay....staff was friendly, the room exceeded our expectations, the breakfast buffet was superb. Just one minor issue...my wife would have preferred to have a tub in addition to the shower. Overall a great value.
Genuine Hotels.com guest review
2 night romance trip Oct 17, 2014
Roman
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice and modern, even though the property was not new.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
Thank you! Here at the Hyatt Regency Schaumburg, Chicago we understand that our guests deserve the best in accommodations and we appreciate your compliments to our facilities.
Other trip Oct 20, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
super small bathroom - you can hardly even get around the door!
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
We’re sorry to hear that our bathroom size did not meet your expectations. We do however hope that you enjoyed your stay with us, thank you for your feedback.
Other trip Oct 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel. Room was clean and comfortable. Staff was professional, friendly and helpful. We would stay there again.
Genuine Hotels.com guest review
1 night romance trip Oct 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel and Conveniently Located"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel appears to have been recently refurbished. Very nice décor in the lobby and rooms. Room was spacious, very clean and well appointed. Staff was very professional. The morning of my departure I called the front desk and asked that they call me cab to take to a nearby office building. When I arrived in the lobby the cab was there however, the hotel shuttle operator insisted on driving me to my destination. That was definitely a nice touch.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
Your review of the Hyatt Regency Schaumburg, Chicago has made our day. We’re glad that our hotel met your expectations and that you found your accommodations to be very clean and well appointed. Our staff loves to go above and beyond to give our guests the best experience possible while staying with us and we appreciate your acknowledgement to them. Thank you for your feedback.
Other trip Oct 18, 2014
Sheri
US
4.0 / 5Excellent
"Nice hotel, nothing out of the ordinary though."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Title says it all. Nice hotel, nice area but nothing special about it. Funky parking set up.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
Thank you, we’re glad you found the Hyatt Regency Schaumburg, Chicago to be a nice hotel in a nice area and we hope that should you travel this way again you’ll be back for another stay.
Other trip Oct 18, 2014
Jim
US
5.0 / 5Outstanding
"Its a hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was friendly. huge bedroom and bathroom. very comfortable bed with more than enough pillows. My only gripe was the shower head had very very little pressure.
Genuine Hotels.com guest review
1 night trip Oct 11, 2014
Michael
US
5.0 / 5Outstanding
"A Pleasant Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Outstanding service and accommodations. Highly recommended to all as we will be back soon and will definitely stay here again.
Genuine Hotels.com guest review
2 night family trip Oct 10, 2014
Richard
US
5.0 / 5Outstanding
"Standard, Quality, Hyatt Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was great overall - friendly, professional, helpful. Solid amenities. Hotel is fashionably designed and decorated. Room met Hyatt standards, however, walls were a little thin. Could've used a small refrigerator.
Genuine Hotels.com guest review
2 night trip Oct 10, 2014
A Traveler
US
1.0 / 5Poor
"my 10/11 stay"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    4.0
The television was hard to use after 15 minutes it finally had a channel. The bed sheets don't stay on the mattress. The housekeeper woke us up at 8 am by knocking on the door then again at 10 am. We were not happy with this stay and will not use this hotel again for future use.
Genuine Hotels.com guest review
1 night trip Oct 11, 2014
kathleen swihart
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The entire experiences was first-rate. The only nit-pick I have is that the Wi-Fi wasn't free. The Wi-Fi at a Best Western is free. On the plus side - the parking was free, so maybe they balance out. It is a top-notch hotel and staff is extremely helpful and friendly.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
Hearing a guest refer to the Hyatt Regency Schaumburg, Chicago as a top-notch hotel with a helpful and friendly staff is what we strive for everyday, thank you. We apologize that currently our Wi-Fi is not free but as you stated, our parking is and we hope that this will not discourage you from having another first-rate experience with us in the future.
Other trip Oct 13, 2014
Jim
US
5.0 / 5Outstanding
"Perfect location, comfy beds, wonderful service."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I absolutely love the Hyatt chain. I've always received excellent service, and that alone makes staying with them more than worthwhile. The location was right across the street from Woodfield Mall, not to mention various restaurants, activities and other shops. The bed, as usual was nice and comfy, and the room was rather large. I would recommend this hotel to others.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
Thank you for your wonderful review and recommendation of the Hyatt Regency Schaumburg, Chicago. We are thrilled to hear that you love the Hyatt Hotels and would like to let you know that your loyalty is very much appreciated.
Other trip Oct 6, 2014
Sandra
US
5.0 / 5Outstanding
"wonderful weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome!!! enjoyed the stay. Loved the fact Ikea and Woodfield mall were in walking distance from the hotel. Beautiful décor of the rooms and common area's. We would most definitely go back again.
Genuine Hotels.com guest review
1 night romance trip Sep 6, 2014
A Traveler
US
4.0 / 5Excellent
"Interesting hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Bathroom very small. No place to hang towels. Lots of shopping nearby.
Genuine Hotels.com guest review
3 night trip Sep 19, 2014
Gale
US
4.0 / 5Excellent
"Great Hotel, but one MAJOR problem....."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Absolutely EVERYONE I talked with said the same thing: it was FREEZING in the hallways. We literally had to put on a sweater to leave the room, get through the hall, get to the elevator, and then take the sweater off. Kinda bizarre, and everyone was doing it. Other than that, hotel and people were awesome!
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
It’s wonderful to hear you refer to the Hyatt Regency Schaumburg, Chicago and our staff as awesome. We apologize for any inconvenience you may have experienced with the temperature being too cold for your liking in the hallways and will share your review with our team, thank you.
Other trip Sep 24, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
had a great stay. loved everything. only thing I can criticizes the coffee in the room was terrible
Genuine Hotels.com guest review
2 night trip Sep 5, 2014
steve
US
5.0 / 5Outstanding
"close to shopping and restaurant's"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Spent night before Bear game got great rates for one night
Genuine Hotels.com guest review
1 night trip Sep 6, 2014
Robert
US
5.0 / 5Outstanding
"Perffect Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Would recommend to anyone and hope to visit again. Sorry it was only 3 nights!
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
Nothing pleases us more than knowing a guest had such an enjoyable stay with us here at the Hyatt Regency Schaumburg, Chicago they're sorry it wasn't for a longer period of time. Thank you for your review and recommendation. We appreciate your acknowledgment of our staff and our location and look forward to your return stay with us again soon.
Other trip Sep 10, 2014
Cheryl
US
3.0 / 5Good
"Not a Great Stay"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
I was hoping to like this hotel based on its reviews, but I was disappointed. the hotel itself was nice, but the desk staffmwasn't very helpful when I mentioned I had spent the night in an unsuitable room. I was assigned a room on the second floor that smelled musty when i entered it. I thought maybe it had just been unoccupied for a while and that it would get better. It never did. Not only did it smell musty, but the carpets in the room were damp as was my bedspread and all my clothes by the next morning, even the outfit had to wear home that day:( I mentioned this to the desk attendant in the am and all he said was "I'm sorry and I will speak to the engineers". That did nothing to help me and there was no offer to do anything about it, monetary or otherwise. I feel that they knew of this problem in advance and because it was through Hotels.com, they gave me a sub-par room. I would not stay here again.
Genuine Hotels.com guest review
1 night trip Sep 5, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Was a nice place, rooms were clean and pools were very nice and clean. Didn't like that the Starbucks was closed most of the time we were there and the breakfast buffett was way over priced which is why we went elsewhere.
Genuine Hotels.com guest review
2 night trip Aug 29, 2014
A Traveler
US
4.0 / 5Excellent
"Nice stay for the price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The rooms look old but they are remodeled. My room did not have bathtub which is weired.
Genuine Hotels.com guest review
1 night trip Aug 30, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very nice and clean. Loved the modern look and newly upgrades. Only wish they provided free breakfast.
Genuine Hotels.com guest review
2 night family trip Aug 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The beds were very comfy, room was clean, and it is located near every store or restaurant you can possibly think of! I would definitely stay here again!
Genuine Hotels.com guest review
1 night romance trip Aug 30, 2014
Alicia
US
2.0 / 5Fair
"Hyatt Regency"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The photos online when I booked were misleading. The outside of the hotel was old and looked more like an industrial building than a hotel. It was short so I knew we wouldn't have a view. Our windows were very dirty and the bathroom was tiny. Also, their website offered a continental breakfast but once we were there and I called the front desk asking what time it started, I was informed that there was a restaurant where we could purchase breakfast. I was very unhappy and will not be returning.
Genuine Expedia guest review
Response by Hyatt Regency Schaumburg Chicago
All reviews whether positive or otherwise are appreciated as it helps us to better focus on areas of our hotel a guest may feel needs to be better addressed. Hearing that our hotel did not meet a guest's expectations is something we never wish to hear. We would like to apologize for any misunderstanding you may have experienced. Here at the Hyatt Regency Schaumburg, Chicago we offer a Continental Buffet for $13.95 and an American Breakfast Buffet for $16.95. Some of the packages offered may include a free breakfast. Thank you for your feedback.
Other trip Sep 1, 2014
Jillian
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews