"good service, bad quality"
I booked this hotel because of free wifi and proximity to work while I was in the process of moving. My first room didn't have wifi, luckily the girl at the front desk was more than happy to help me find another room, which DID have wifi, but had a dirty, unfunctioning sink. Once again the girl (I regret not getting her name, but she was new, and super […] helpful and apologetic) found me a different room, which was clean, but then again had no wifi. 4th room had dirty spots on the floor and i found a couple hairs on a towel, but I had pretty much given up at that point. The TV Remote didnt work, and the alarm clock was off and difficult to reset. All in all I was fairly dissapointed with this hotel, the staff did their best to help me, but I would be hard pressed to want to spend my money on this hotel again. Read moreGenuine Hotels.com guest review
Great staffGenuine Hotels.com guest review
"Great Location for the Henry Ford"
Judging by the seventies architecture, I guessed this to be a former Hyatt as it looked like the San Francisco Hyatt. I was correct in my assumption. The staff was friendly and the location could not have been better. After my arrival and check-in, I headed to the Motown Museum a mere 20 minutes away. The room was quite comfortable if just a little […] run down. The next day I checked out and the helpful bellman stored my luggage while I visited the nearby Henry Ford Museum. This made it very convenient as I picked up my luggage a few hours later and was on my way to Chicago. Read moreGenuine Hotels.com guest review
"Good for what it was"
The service was great. The shower ceiling was pretty gross, though, with what looked like rush spots and hairs stuck to it. I know, I'm probably one of the few people that would even look at that. The ice machine didn't work on our floor, either, so I had to keep taking the elevator down one to get ice, and our soda vending machine was all sold out. […] Also, if you're getting in late there's nothing open surrounding the hotel so you have to drive about 5 miles at least to find even a Meijer and a Taco Bell. Those were the only things we could find. In the morning I had to be at my meeting by 8 and, once again, nothing was open, not even a Starbucks within 5 miles! I would choose a different location next time for those reasons, although that's hardly the hotel's fault. They did offer commentary coffee in the morning so I appreciated that. Read moreGenuine Hotels.com guest review
Beautiful hotel. Perfect location.Genuine Hotels.com guest review
Grand appearance. Spacious. The WiFi on the 14th floor was flakey. Good restaurant. A little under-maintaned.Genuine Hotels.com guest review
Great hotel and magnificent view/location. Overall loved my stay. Wish I could have stayed an extra night lol. Other than the unexpected long wait to find my reservation the service was excellent.Genuine Hotels.com guest review
Nice update to an old hotel. Disappointed in the details (weeds, parking lot, restrooms). But overall service and conditions were great. Couldn't beat the price.Genuine Hotels.com guest review
"Road Trip w/ the boys : Not Bad"
Hotel was very well maintained and looked really nice. It is located off the highway next to a mall, movie theater and a few chain restaurants. I did not do my research as well as I thought as I did not know it a conference/convection so we ended up paying a few extra dollas as a result of fees related to the hotel type. No breakfast included, which […] we knew going in and the room was very basic, didn't even include a refrigerator. Beds were comfortable but small. 4 of us didn't not sleep as comfortably as we would have liked. What I found shocking was that the computer access in the lobby was not free I was charged $20 to use it for less than 15 mins to print our tickets for the Tigers game. (Field is about 20 min away). And yes print was part of the cost, $1 per page in black and white. I don't know is that's a standard thing but I haven't been charged for that before. Also, we stayed on the 11th floor and had a very weak WiFi signal and we ended up using the data on our phones. Overall not bad for a night or 2 for the price. Read moreGenuine Hotels.com guest review
"A very nice hotel"
Beautiful hotel! Wonderful pool, hot tub and sauna. Only downside was the rooms need updating. Full size beds instead of queens and carpet appeared old and worn. Everything was clean. The staff was excellent! I would go there again!Genuine Hotels.com guest review
My colleagues and I found this hotel to be very nice and had a great meal at the Italian Restaurant. All was a good value in our eyes. Nice job Adoba Team!Genuine Hotels.com guest review
"family reunion stay"
I feel that it was a little overpriced, however you could walk to the mall if you wanted to. The restaurant in the hotel was very good and we had GREAT service. The room was not that exciting but nice enough.Genuine Hotels.com guest review
This hotel is nice, but the air conditioning system needs to work better. No matter what we did it was hot in our room. Good thing we were only there one night.Genuine Hotels.com guest review
"Jimmy Buffett. fun"
Nice room for the age of the hotel...the staff were wonderful.I would stay againGenuine Hotels.com guest review
Was a overall good place to stay. I was disappointed by the shower (basic room), it needs updating. Pool was much smaller than the pictures show. Pool was a little on the cold side, hot tub was a little too hot.Genuine Hotels.com guest review
"Night Away from Home"
Never left the room.Genuine Hotels.com guest review
Nice looking hotel........NO COMPLMENTRY BREAKFAST ! We ordered a pot of coffee for breakfast, IT WAS BITTER !Genuine Hotels.com guest review
No complaints. Place was super empty which is not a complaint at all. Compared to places and prices we paid in other cities, this hotel was very nice.Genuine Hotels.com guest review
The hotel staff were very pleasant. The front desk Lesley and Rena were exceptional as they were determined to assist me in finding me a room near the elevator since I have a breathing problem making it difficult to get around. Lesley was very kind and helpful.Genuine Hotels.com guest review
This is the 4th time staying at this hotel. It has always been a great place to stay and in clise proximity to downtown Detroit. Very clean and employees are always friendly. Very nice rooms and price is great. I will be back.Genuine Hotels.com guest review
"Really Nice will stay again"
Wonderful I just wish they would have had a bigger bathroom if you dont have a suite where the bathroom is awesome, the others are tiny. I had and executive room. It was nice except for the bathroom (small) and the fact that it took forever for my room to cool off during the day.Genuine Hotels.com guest review
"Not the room pictured on the website"
The hotel is obviously being updated, but of course the room we stayed in for 2 nights was not. We didn't have a couch or sitting area..even Motel 6 has a sitting area. :( We had 2 desk chairs placed randomly in the room. The only other thing to mention is the lack of water pressure. Other than those couple small things it was a great stay.Genuine Hotels.com guest review
"Service was bad but Mary H was great"
We went to the adoba for our anniversary. The biggest pain was having to wait hours for things we requested. Upon checking in Rachel at the front desk was rude and would not provide me the bed size I requested and didn't even try. I called her manager Mary H and she was awesome. Her customer service was phenomenal! Only because of Mary I will return […] but if she's not there, I will go elsewhere. Read moreGenuine Hotels.com guest review
I booked my reservation through a third-party site, further eluding to say that it took all day for my reservation to come through. Furthermore, extending my waiting period in the lobby.Genuine Hotels.com guest review
From the time we checked in to the time we checked out, the service was top notch. I see 2 areas where they can improve. 1) regarding the hot tub. Besides the fact that you cannot see into the pool when in the hot tub, The tub was run over with kids using it as their personal pool. A staff member of the hotel needs to make some trips into that area […] and remind the parents of the rules, which are posted in plain site. 2) For the money paid to stay there, one would think that they could offer some sort of breakfast for the hotel guests. Besides those 2 issues, I would recommend staying there. Read moreGenuine Hotels.com guest review
The hotel was impressive on the outside. It was about a 10 minute drive from Comerica Park but it did get us to a better area to stay in with the family. Inside, our kids were impressed with all of the glass elevators and were very pleased that we were staying several floors up so that they would have the opportunity to ride in the elevators. I did […] have to upgrade so that the room would be large enough for a rollaway since we had 5 of us. Even though I had put this number in my information on this website so it cost more than we originally thought. Firecodes would not allow them to use the room that was originally spoken for. They apologized and a nice man brought the rollaway to us right away. The room was nice but one could tell that it was aging. One of the sheets was slightly ripped and the tub wall was a little cracked. Although it was not updated, everything was clean. The pool and exercise area were nice. The pool was warm. The hot tub they were trying to increase the heat when we were there. It was about as warm as the pool. Overall, we had a nice stay between sight seeing and Detroit Tiger games at Comerica Park. Read moreGenuine Hotels.com guest review
"Convenient to downtown Detroit...25 minutes"
Seemed like a very nice hotel for the price. Good value.Genuine Hotels.com guest review
"Pleasant oasis in a desert of corporate blandness"
I booked the hotel to visit the Henry Ford Museum and check out some other things in the Detroit area. It's an excellent location very close the museum, but the area is virtually devoid of character and local flavor other than the museum. Several major chain restaurants are well represented in the nearby mall. If I visit in the future, I will probably […] choose a downtown location for my stay, and drive a bit farther to the museum. I'm not saying there's anything wrong with this hotel, it is perfectly fine, but the area is just bland. Read moreGenuine Hotels.com guest review
"Very nice place and King size room for $$$"
Would have liked to have received continental breakfast. Otherwise this is a very nice hotel with coffee shop, nice gift shop, good pool, hot tub, sauna and weight room. The restaurant on the second floor is DELI IOUS but pricy (worth every penny). The King size suite was very spacious for the $$$Genuine Hotels.com guest review
"Frozen in July"
My room was unbearably cold. I turned the air conditioner up to 74, it stayed in the 60's. I turned the air conditioner off, it continued to blow cold air. The two restaurants in the neighborhood had some of the worst service I have run into in a while as well. The TGIF had half its tables empty, but a long line of people. I sat in the bar for a half […] an hour and still no table. Read moreGenuine Hotels.com guest review
Reception was friendly . Rooms very nice. Definitely would. Stay there againGenuine Hotels.com guest review
"Good business hotel"
Previously this hotel was a Hyatt for YEARS. Adoba took it over. They need to redecorate the rooms. The hotel is huge so maybe they are in the process. The front desk staff was very nice and professional. I travel to the area for work so the hotel is conveniently located for me. Room prices are good. My room was clean. No complaints.Genuine Hotels.com guest review
It was not worth what I paid for it. If I was to stay again I would not pay no more then $60.00. Thats all it's worth.Genuine Hotels.com guest review
So all in all, its a great hotel buuuuuut. T he gave me the wrong room. Booked a double bed room two months in advance and got there and they gave me aking bed room and made me pay for a roll away. Then I check in and leave my cell phone and the room and leave but come back to find out they came in and took my cell phone! But left everything else! Took […] me 20 minutes and a trip to the front desk to get it back! Craziness. Read moreGenuine Hotels.com guest review
"Hospitality was worth the stay."
Some shortfalls with this hotel. The cleaning staff focused only on the rooms and not too much else. A mini-miss America contest was hosted at the hotel and it was CROWDED. For the hotel price and the hospitality of the staff. It was a good stay. A nice mall is within walking distance with a food court or dine at the hotel which was decent as well. […] I would stay there again. Read moreGenuine Hotels.com guest review
Over all the hotel wasn't that bad. It could have used some maintenance. The beds weren't that great either. The sheets were a bit itchy and the mattress seemed a bit stiff.Genuine Hotels.com guest review
Hotel was great stay. Comfortable and clean rooms. Very elegant atmosphere, loved the indoor pool, jacuzzi, and sauna.Genuine Hotels.com guest review
It was just okGenuine Hotels.com guest review
pretty isolated without a car. if you go to detroit and surrounding areas, rent a car! easy drive to henry ford museum et al. taxis were not very reliable with their pricing. pool was ok, kind of weird. we had some hair issue on our towels in the bathroom but its not like they miss stuff like that on purpose, what you gonna do in a town in that shape? […] the people working there were all nice and helpful as they could be. walk straight across the parking lot to the mall. pretty nice. guiliani bros restaurant was good, but the salad bar believe it or not was one of the best i have ever had, fantastic! Read moreGenuine Hotels.com guest review
"Great stay. Excellent service."
The hotel was quite impressive on the outside and inside the lobby area. Although there was a line at check in the line moved quite fast. While standing in line, I checked Hotels.com to see if the hotel was available the next night. Sadly it was not listed. The desk clerk, Gloria who checked me in was professional, friendly and when I told her we wanted […] to add the next night. When we have done this at other hotels, they tell me I need to contact the 3rd party I booked with. Gloria did not. I told her it was not available on Hotels.com and she honored my rate for the night I had booked. She even made sure we would not have to change rooms. Our room was clean, well kept and comfortable. It was located next to a mall and lots of restaurants. Read moreGenuine Hotels.com guest review
"Near the Henry Ford Museum"
Very Good. The resturant was a bit expense for a travling family.Genuine Hotels.com guest review
Short but nice hotel!Genuine Hotels.com guest review
"Not family friendly"
Less than thrilled.Genuine Hotels.com guest review
"Poor customer service"
I will refrain from booking this hotel due to the lack of maid service, Dusty/dirty, no replenishment of coffee or soap in room. Kept having to get room key re-programed 4-5 trip to the front desk. Bed pillows were not clean. Hotel front desk claimed no reservation from Hotels.comGenuine Hotels.com guest review
It was a very nice hotel with a lot of ammenities. The staff was very nice and professional. The room was very clean & the bed was very comfortable. I would stay here again whenever we come back to the Detroit area.Genuine Hotels.com guest review
Everybody who worked there was very friendly and helpful. It was a very pleasant experience.Genuine Hotels.com guest review
Although a bit dated, this hotel is great because of the friendly staff, location, and free Internet and parking. Rooms were updated from last year with Samsung Smart Tvs which was very nice. Gift shop is well equipped.Genuine Hotels.com guest review
"It's was ok"
$168.00 per night on their web site. $102.00 per night on hotels.com so I call the hotel to see if they will match and they literally said "just go book at hotels.com" and hung upGenuine Hotels.com guest review
architectually unique hotel. Clean but could be updated. mall & food a short walk.Genuine Hotels.com guest review
"Guest Services & No Price Adjustment"
The hotel was beautiful with sliding entrance doors and valets there to assist you. The front desk personnel was in training so it was slow for he definitely needed assistance but we got through it with him swiping my credit card a second time for approval. Once in the room, I noticed fluffy beds and two chairs, one of which had white stains on it ; […] I covered it with towels. Maid service was very good. The worst part of my stay was the lack of a guest book to let us know what was available as far as menus, tv channels, and other amenities like spa, room service. Upon calling the front desk, we got different answers from different customer service reps. Had to call the front desk to make local phone calls was misinformation given. No instructions on phone for dialing, room service, housekeeping...just a mess! Upon checking out, I asked for a receipt and the front desk clerk told me she couldn't give me one since I booked with a third party. Once I got home noticed that price of stay hadn't changed as a result of my timely taking one day (Monday) off of my reservation. HELP MAKE AN ADJUSTMENT! Read moreGenuine Hotels.com guest review
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