All hotels in Los Angeles, California, United States of America
1 room, 2 adults
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6225 W Century BlvdLos AngelesCA90045United States of America, ‏‎866-539-8122
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Hotels.com reviewsTripAdvisor reviews
3.4 / 5Good

Score breakdown (from 3,419 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Value for money
    Fairly good value for money
  • Cleanliness
    Dirty
  • Room
    Room is not nice
4.0 / 5Excellent
The breakfast was overpriced for what you got. They charged me for coffee, when the menu says the coffee is part of the meal.
Genuine Expedia guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Please accept my sincerest apologies for any inconveniences you had encountered during your stay with us. We are coaching and re-training all our colleagues to ensure great services are being delivered. I am hoping that you would once again, allow us to serve your lodging needs.
Other trip Jan 10, 2016
brandi
US
4.0 / 5Excellent
"Nice place"
Nice room, aside from construction noise during day, it was really nice.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you so much for staying with us and hoping to serve your lodging needs in the near future.
1 night romance trip Dec 28, 2015
Larry
US
1.0 / 5Poor
"didn't like it here"
Hated it roaches !!! Paid to much fot filth
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you for the gift of feedback. The comment was shared to the entire team and please rest assured that we are taking every concern very seriously. We take pride in our products and services and although we are undergoing transformation, this is not the quality of product we offer to our valued guests; I am very sorry that we fell short. We are hoping that you would once again, allow us to serve your future lodging needs.
1 night business trip Jan 6, 2016
willie
US
5.0 / 5Outstanding
"Terrific Bargain"
Excellent all around.As a smokerI appreciated the covered areas where smoking was available.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear Leisa, Thank you for the opportunity of serving your lodging needs. We are delighted to hear that you had an excellent stay. Hoping to serve you again in the near future.
1 night business trip Jan 6, 2016
Leisa
US
4.0 / 5Excellent
"Great Layover for LAX"
No chair or sofa to relax on, only bed and a stiff office chair at desk.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear Rodney, Thank you for the feedback. I am sorry for any inconvenience you had experienced. We are hoping that you would once again, trust us again to serve your lodging needs.
1 night romance trip Jan 1, 2016
Rodney
US
4.0 / 5Excellent
"Check wifi before you settle in....."
Concierge, bellman and front desk employees were exceptionally professional, helpful and accommodating. Wifi didn't work in first 2 rooms I tried. Wifi in 3rd room worked intermittently.....big disappointment.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you for choosing to stay at our hotel. Please accept our sincerest apologies for any inconvenience you had experienced. Our team takes pride with their services and always ensure that every guest encounter will have a positive memorable experience. We take pride in our products and services and although we are undergoing transformation, this is not the quality of product we offer to our valued guests; I am very sorry that we fell short. We are hoping that you would once again, trust us to serve your lodging needs.
3 night trip Dec 28, 2015
Carol B.
US
3.0 / 5Good
"Undergoing much needed reservations"
Convenient to the airport and quiet considering proximity. I walked to and from my terminal in 15 minutes. The best thing is quick access to the FlyAway buses from the airport which for aobut $8 can take you to Downtown LA/Uniion Station (where you can get the train to Pasadena or whereever you may want to go), Hollywood, Santa Monica, Van Nuys. Double paned windows kept it pretty quiet. I noticed a pipe leaking in the hallway on the fourth floor and called engineering. They fixed it. Carpet was crumpled. Floors above 4 looked like they were being gutted as there were no curtains and all rooms were dark. Reception area was nice. Bar area and restaurant were nice. Staff was friendly and helpful.
Genuine Expedia guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you for choosing to stay at our hotel, The Concourse Hotel at Los Angeles Airport and truly appreciate the gift of feedback. We are currently undergoing a multimillion dollar transformation and please rest assured that along with the entire owners and investors, they are reviewing all areas of opportunity to enhance every guest's experience and level of comfort to every visit/stay. Please accept our sincerest apologies for any inconveniences you had encountered. Thank you for allowing us to serve your lodging needs and hoping to allow us to serve you in the near future.
Other trip Jan 5, 2016
Brian and Deb
US
5.0 / 5Outstanding
"Comfortable, Clean and Friendly Staff"
The staff was very nice. The only thing that could have been improved is that the airport shuttle didn't leave on time. I had an early morning flight and could have used the shuttle to be on time.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you so much for trusting us to serve your lodging needs. I have shared your comment with our transportation company and they are reviewing the airport pick up schedule to minimize or avoid the wait. Please accept my sincerest apologies for any inconveniences you had encountered during your stay with us. We are hoping that you would visit and stay with us again. Thank you for giving us a 5 STAR!!!
1 night business trip Jan 2, 2016
DLaina
US
4.0 / 5Excellent
"LA Trip"
The hotel staff was great and the shuttle was a short trip to LAX.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Your commendations regarding our friendly staff was shared to the entire management and colleagues. We are hoping that you would once again, trust us to serve your lodging needs. Thank you for staying with us!
1 night family trip Jan 2, 2016
Kurt
US
4.0 / 5Excellent
"In transistion"
The staff was great -- very responsive and friendly. The heat wasn't working (it was a cold snap in LA!) and it was fixed immediately. The TV was awful, but apparently they'd upgraded the cable service, but not the TV in my room. I was offered a new room, but at 10pm declined. The hotel is transitioning and it showed, but the price was great and I wanted to be convenient to the airport and the free shuttle was great.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you so much for trusting us to serve your lodging needs. The Concourse Hotel is undergoing a $57 million dollar renovation and scheduled to conclude by the second quarter of 2016. Please accept my sincerest apologies for any inconveniences you had encountered during your stay with us. We are hoping that you would once again, allow us to serve your future lodging needs.
1 night business trip Dec 14, 2015
Jacquelyn
US
5.0 / 5Outstanding
"Always helpful staff"
We have now stayed there 3 times because near LAX. Fabulous and helpful staff.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you for staying with us. We sincerely appreciate the very thoughtful and great feedback with regards to our colleagues. We are hoping that you would once again, trust us to serve your lodging needs. Thank you for giving us a 5 STAR rating!
1 night romance trip Dec 29, 2015
Roger
US
1.0 / 5Poor
"Convenient location but terrible hotel experience"
There's nothing worse after getting in late at night from a flight, to be woken up to the sound of bone-jarring construction at 8:00 the next morning and be told that the drilling would continue until 6 pm. The hotel should be closed for these types of renovations. It's completely unsuitable for guests who are fatigued from traveling, which is their main customer base. Also, the front desk staff made no mention of the ongoing construction, when we checked in.
Genuine Expedia guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Please accept my sincerest apologies for any inconveniences you had encountered during your stay with us. The hotel is undergoing a massive transformation through the second quarter of 2016. Please rest assured that along with the entire owners and investors, they are reviewing all areas of opportunity to enhance every guest's experience and level of comfort to every visit/stay.. I would like to re-assure you that we are re-training all our colleagues in order to offer the best services a guest could possibly experience. Thank you for staying with us and hoping that you would give us another opportunity to serve your future lodging needs.
Other trip Jan 1, 2016
A Traveler
US
5.0 / 5Outstanding
"Two thumbs up!"
Had a VERY early flight to catch out of LAX. This hotel was right next to the airport and had a free shuttle that runs 24/7 every 10 minutes. Perfect! Very nice accommodations. Made the trip much easier!
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you so much for trusting us to serve your lodging needs. We sincerely appreciate the very thoughtful and great feedback. Our team takes pride with their services and always ensure that every guest encounter will have a positive memorable experience. We are hoping that you would once again, consider us with all of your future lodging needs.
1 night family trip Dec 28, 2015
Karen
US
4.0 / 5Excellent
"Convenient"
Nice hotel compare to the rest of the hotels that I've stayed in LA. Very good location for travellers going to LAX.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you for the gift of feedback. We are delighted to hear that you enjoyed your stay. We are hoping that you would once again, trust us to serve your lodging needs.
1 night family trip Dec 29, 2015
A Traveler
US
4.0 / 5Excellent
The hotel was nice. However upon check in the clerk kept telling me my card was declined. I tried 2 more and the same thing. I told them it had to be their reader or the system was down. They informed me it was working. Luckily I had cash. I then noticed the man at another check in also had to use cash. The least they could have done was admit it was their system and not our cards. BTW I used that same card 20 minutes later and had no problems. Yes there was more than enough available credit on all of them
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you for staying with us. Your comments are very valuable to our success and in addition, it helps us improve the quality of our services and products. We are coaching and re-training all our colleagues to ensure proper procedures/steps are being followed to minimize errors that may result to inconveniencing our valued guests. Please accept our sincerest apologies for any inconveniences you had encountered. We are hoping that you would once again, allow us to serve your lodging needs.
1 night family trip Dec 25, 2015
A Traveler
US
4.0 / 5Excellent
"Good overall experience"
Tub paint was peeling and looked really dated. Self parking is not easily accessible from front of hotel, I had to pay valet because of it.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you for the gift of feedback. We are currently undergoing a multimillion dollar transformation and please rest assured that along with the entire owners and investors, they are reviewing all areas of opportunity to enhance every guest's experience and level of comfort to every visit/stay. Please accept my sincerest apologies for any inconveniences you had encountered. We are hoping that you would once again, allow us to serve your future lodging needs.
1 night family trip Dec 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Na"
Good
Genuine Hotels.com guest review
2 night romance trip Dec 24, 2015
A Traveler
US
5.0 / 5Outstanding
Needed a place close to the airport to wrap up a vacation. Hotel was perfect with excellent staff and service. Good value too.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear Tracey, On behalf of the entire management here at The Concourse Hotel, we are very excited to hear that you had a great time. Your commendations regarding our team members were shared to the entire management and team members. We take pride in our services and we always ensure that every guest encountered will have a positive memorable experience. Thank you for giving us a 5 STAR rating!
2 night trip with friends Dec 21, 2015
Tracey
US
3.0 / 5Good
"Very close to the airport."
It was less than I expected taking into account the price and that is a Hyatt.
Genuine Expedia guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you Nancy for the feedback and for choosing to stay at our hotel. The Concourse Hotel is undergoing a multi-million dollar transformation and we are anticipating to have this completed by the first quarter of 2016. We are hoping that you would allow us again to serve your lodging needs
Other trip Dec 23, 2015
Martina
US
4.0 / 5Excellent
Was very clean just the hall ways as had bad oder. Other wise very good
Genuine Expedia guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
We were delighted to hear that you had a good stay while staying at our hotel, The Concourse Hotel at Los Angeles. We are hoping that you would once again, consider our hotel should a lodging comes up in the near future.
Other trip Dec 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Convenient location to LAX airport"
Late check in and I was still able to get a meal/beer at midnight. Very short van ride from airport. Good location and great fitness center.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear Hans, Thank you for choosing to stay at our hotel, The Concourse Hotel at Los Angeles Airport. We are very glad to hear that you had enjoyed the food at our restaurant. The entire team here at The Concourse Hotel takes pride on what they do and we are very thankful that you chose to stay with us. I am hoping that you would once again, visit us in the very near future. Thank you for giving us a 5 STAR rating!
1 night business trip Dec 19, 2015
Hans
US
5.0 / 5Outstanding
Grabbed a hotel between flights. Excellent service,nice employees, clean comfortable room.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear Janice, Thank you for staying with us and for giving us a 5 Star Rating! We are hoping to serve all your future lodging needs.
1 night trip Dec 18, 2015
Janice
US
4.0 / 5Excellent
"Book here"
Nice cool
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you for choosing to book your stay with us. We know that there are many choices around LAX and you chose The Concourse Hotel....Thank you again. We are hoping that you would allow us to serve your lodging needs in the very near future.
1 night business trip Dec 10, 2015
A Traveler
US
4.0 / 5Excellent
"very good"
We were just staying the night. The hotel was close to the airport. Shuttle was very good to/from airport,
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you so much for trusting us to serve your lodging needs. We sincerely appreciate the very thoughtful and great feedback with regards to our 24 hour complimentary shuttle to and from the airport. We are hoping that you would allow us again to serve your lodging needs.
1 night romance trip Dec 11, 2015
A Traveler
US
4.0 / 5Excellent
"Just what we needed"
Simple one night stay after a flight from the other side of the country. No problems or hiccups. Staff were nice and efficient and the room although basic was cleaner than most hotels ibe stayed in. Checkout time was at noon so more flexible than most others too which have is enough time to get our rental car company outside the premise.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you for the awesome feedback. Your comments were shared with our colleagues and they were very thankful that you gave us the opportunity of serving your lodging needs. Thank you and hope to see you again in the very near future!
1 night romance trip Dec 11, 2015
A Traveler
US
3.0 / 5Good
"Overall pleasant."
Good stay. The late night room service was pretty tasty.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you for choosing to stay at our hotel, The Concourse Hotel at Los Angeles Airport. We are very glad to hear that you had enjoyed your stay along with the food offerings. I am hoping that you would once again, visit us in the very near future.
1 night trip Dec 8, 2015
A Traveler
US
4.0 / 5Excellent
The staff was all very kind and was very impressed with the lobby area. After seeing the lobby I was disappointed with the room. However, I was giving a little tour by a person that said he worked with Hyatt hotels. The new rooms on the 11th floor look much better and fitting.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear Mackenzie, Thank you so much for staying with us. We sincerely appreciate the very thoughtful and great feedback with regards to our colleagues. The hotel is undergoing a massive $57 million transformation through the first quarter of 2016 and we are hoping that you would allow us again to serve your lodging needs.
1 night trip Dec 5, 2015
Mackenzie
US
4.0 / 5Excellent
"Close yet quiet."
Close as you get to the terminals but could not hear the planes.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear Howard, Thank you for staying with us and hoping that you would allow us again to serve all of your future lodging needs.
1 night romance trip Dec 6, 2015
Howard
US
3.0 / 5Good
Had to have the first room changed,phone or electronic outlet in bathroom didn't work.Bathtub was peeling and rusting and had no soap.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear Menyetta, Please accept my sincerest apologies for any inconveniences you had encountered during your stay with us. We take pride in our products and services and although we are undergoing transformation, this is not the quality we offer to our valued guests; I am very sorry that we fell short. We are hoping that you would give us another opportunity of serving your lodging needs.
1 night family trip Dec 6, 2015
Menyetta
US
3.0 / 5Good
"easy sleep"
very nice room ,only complaint; wifi was TERRIBLE !
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear Kenneth, Thank you for the feedback and for staying with us. We are hoping to serve your future lodging needs.
1 night romance trip Nov 30, 2015
kenneth
US
5.0 / 5Outstanding
"Great Experience"
Due to unexpected appointments, my one day visit to the Los Angeles area had to be extended. I selected the hotel based on its location and the ease of reaching the Westwood area, early the next morning. The Staff and facility was outstanding. Furthermore, the menu had veterinarian options, which were greatly appreciated.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear John, We are glad to hear that you had enjoyed your stay with us and looking forward to serving your future lodging needs. Thank you for choosing us. Thank you for so much for giving us a 5 STAR rating!
1 night business trip Nov 30, 2015
John
US
5.0 / 5Outstanding
Nice hotel, service was great, near airport
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear Frank, We are so glad to hear that you had a wonderful experience staying at The Concourse Hotel at Los Angeles Airport. I have shared your feedback with the entire colleagues and they are very thankful that they were able to exceed your expectations. We are hoping that you would once again, trust us to serve your lodging needs. Thank you for giving us a 5 STAR rating :)
1 night business trip Nov 20, 2015
FRANK
US
5.0 / 5Outstanding
"LAX Hotel"
Concierge was great.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Your commendation regarding our Concierge team member was shared to the entire management and team members. Our team takes pride with their services and always ensure that every guest encountered will have a positive memorable experience. Thank you for choosing our hotel and hoping to serve your future lodging needs. Thank for giving us the 5 STAR rating!
1 night business trip Nov 23, 2015
A Traveler
US
5.0 / 5Outstanding
"LAX convenience out of sight."
We didn't have a lot of time in or out, and the hotel was great for that. Great service and personnel. Made the limited schedule nice and easy, will do this again no question.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
On behalf of the entire management here at The Concourse Hotel, we are very excited to hear that you had a great time. Your commendations regarding our team members were shared to the entire team. We take pride in our services and we always ensure that every guest encountered will have a positive memorable experience. We are hoping that you would once again, trust us to serve your lodging needs. PS: thank you for giving us a 5 STAR RATING :)
1 night family trip Nov 24, 2015
james
US
3.0 / 5Good
"Rooms in need of an upgrade"
I came here after an all-day meeting an hour outside of LA so I could easily get to my early morning flight the next day. My room was dingy and dark, and actually had duct tape covering some sort of crack in the wall next to the headboard. Pretty disappointing. I was also surprised to see such a small (and thick--I haven't seen a non-flat screen TV in a hotel in ages) TV across from the bed. For some reason that made me feel like I was in a motel. Luckily, instead of staying in my room, I went down to the bar/lounge to watch the football game that was on and had a lovely meal thanks to a wonderful bartender, good food, and nice guests.
Genuine Expedia guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Please accept my sincerest apologies for any inconveniences you had experienced during you stay with us. We truly appreciate the feedback. The Concourse Hotel at Los Angeles a Hyatt affiliate, is currently undergoing transformation through the first quarter of 2016. I am hoping that you would once again, allow us to serve your future lodging needs.
Other trip Nov 25, 2015
Young Jetsetter
US
2.0 / 5Fair
"Old and needs to be updated"
Old and needs to be updated! Had air-conditioning unit doesn't look like it was from the early 70s television didn't work I could hear the person talking in the next room over the wall.
Genuine Expedia guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Please accept my sincerest apologies for any inconveniences you had encountered during your stay with us. The hotel is undergoing a massive transformation through the first quarter of 2016. Please rest assured that along with the entire owners and investors, they are reviewing all areas of opportunity to enhance every guest's experience and level of comfort to every visit/stay. I am hoping that you would once again, allow us to serve your future lodging needs.
Other trip Nov 24, 2015
A Traveler
US
2.0 / 5Fair
"Great hotel, broken shower"
Broken Shower. They gave me a $55 refund.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Please accept my sincerest apologies for any inconveniences you had encountered during your stay with us. We take pride in our products and services and although we are undergoing transformation, this is not the quality of product we offer to our valued guests; I am very sorry that we fell short. I am hoping that you would once again, allow us to serve your future lodging needs.
1 night business trip Nov 17, 2015
Not Provided
US
4.0 / 5Excellent
"Near the airport"
We stayed in anticipation of our morning flight
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
We know there are plenty of hotels along Century Boulevard and you chose us, The Concourse Hotel at Los Angeles Airport. Thank you! We are hoping that you would once again, consider us for all your future journeys. Sincerely,
1 night family trip Nov 17, 2015
Maureen
US
4.0 / 5Excellent
"Close to LAX but needs updates."
The staff was very friendly and downstairs the hotel looked great. However, our bathtub was disgusting. The paint was completely chipping off and there were hairs all over the towels. I was deeply disappointed with the condition of the room.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Your commendations regarding our friendly team members were shared to the entire management and team members. We take pride in our services and we always ensure that every guest encountered will have a positive memorable experience. Please accept my sincerest apologies for any inconveniences you had encountered during your stay with us. We take pride in our products and services and although we are undergoing transformation, this is not the quality of product we offer to our valued guests; I am very sorry that we fell short. I am hoping that you would once again, allow us to serve your future lodging needs.
1 night family trip Nov 13, 2015
Kasey
US
4.0 / 5Excellent
"Short stay overnight at LAX"
We had a very early morning light from LAX, so we stayed just for one night at the Concourse. Our room was very nice: clean and roomy. The hotel itself, supposedly undergoing renovation, was absolutely fine. There was a shuttle bus which picked us up a few minutes after we left the hotel and we were in LAX in about 5 minutes. I would absolutely stay at the hotel again simply due to its proximity to LAX.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear Ken, We were delighted to hear that you had a great time while staying at our hotel, The Concourse Hotel at Los Angeles. We are hoping that you would once again, consider our hotel should a lodging comes up in the near future. Thank you
1 night business trip Nov 15, 2015
ken
US
4.0 / 5Excellent
"Trip."
Only over night.
Genuine Hotels.com guest review
1 night romance trip Nov 7, 2015
Wayland
US
4.0 / 5Excellent
"Hotel under construction"
I really do like this hotel. I stood here before. It is currently under construction and they start early in the morning the construction noise is loud and woke me up every morning
Genuine Expedia guest review
Other trip Nov 17, 2015
A Traveler
US
1.0 / 5Poor
"So unhappy"
I was very unhappy about the room I had . the room that I was in for only a few hours was nasty. My tub had rust in it . the carpet was dirty . never again will I stay her. PS when I checked out after only being in the room for 2 1/2 hours and asked for my refund the workers there have informed me that they have no record of my stay or complaint .
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Please accept my sincerest apologies for any inconveniences you had experienced during you stay with us. We truly appreciate the feedback. The Concourse Hotel at Los Angeles a Hyatt affiliate, is currently undergoing transformation through the first quarter of 2016. We are coaching and re-training all our colleagues to ensure that cleanliness of the room is the top priority. I am hoping that you would once again, allow us to serve your lodging needs. Thank you
1 night trip Nov 14, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Location"
Nice Location but room was small for the price.
Genuine Hotels.com guest review
1 night business trip Oct 2, 2015
Joy
US
2.0 / 5Fair
"Parking fee is nuts"
The hotel is nice overall for the price but the parking hidden fee is nuts. I stayed two days and parking was $70 plus dollars.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear Miss Melissa, Thank you so much for taking the time writing your comments regarding your stay at The Concourse Hotel at Los Angeles Airport. We truly appreciate the feedbacks as it helps us improve the quality of our services and products. Your comment was shared with our marketing team and they are reviewing all the online websites to ensure that any and all fees associated with every stay would be clearly communicated. I am hoping that you would once again, allow us to serve your lodging needs.
1 night business trip Nov 13, 2015
Melissa
US
4.0 / 5Excellent
convenient location for overnight transit. Keep in mind nothing is really close to restaurants, market, shopping etc.
Genuine Hotels.com guest review
1 night business trip Nov 13, 2015
A Traveler
US
3.0 / 5Good
"Blaming Hotels.com Not Disclosing Hotel Condition"
Hotels.com didn't let us know, (at least we didn't see anything) when we booked the room that the hotel was under construction and about to change ownership. Our room looked like it really needed renovating, from the paint on the walls to the carpet, to the furniture and lamps. The bed was comfortable and the bathroom was clean. But I was expecting a much nicer looking room. It was embarrassing to bring my girlfriend there. We heard distant hammering sounds of construction early in the morning.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you for choosing to stay at our hotel, The Concourse Hotel at Los Angeles Airport and truly appreciate the gift of feedback. We are currently undergoing a multimillion dollar transformation and please rest assured that along with the entire owners and investors, they are reviewing all areas of opportunity to enhance every guest's experience and level of comfort to every visit/stay. Please accept my sincerest apologies for any inconveniences you had encountered. We are hoping that you would allow us again to serve your lodging needs.
1 night romance trip Nov 11, 2015
Andy
US
2.0 / 5Fair
"Great Location. But staff don't give service."
Check in and Check out was a horror, multiple mistakes. Plus when I phoned down to the front desk from my room, the front desk never received an answer. The furniture in the room where I was put was as if it had been bought from a charity shop. But I hear that they are part way through refurbishing all the rooms. I just didn't get one of those. The location is the best, just a 4 block walk from Terminal 1. The food in the little bar restaurant was excellent. If you have the energy to keep trying to get what you need, then it's an OK functional stay. But if you're tired and land there after long travel, then you might not have the energy to deal with them.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Please accept my sincerest apologies for any inconveniences you had experienced during you stay with us. We truly appreciate the feedback. The Concourse Hotel at Los Angeles a Hyatt affiliate, is currently undergoing transformation through the first quarter of 2016. We take pride in our products and services and although we are undergoing transformation, this is not the quality of product we offer to our valued guests; I am very sorry that we fell short. We are hoping that you would trust us again to serve your lodging needs in the very near future.
1 night business trip Nov 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Customer Service"
My stay was wonderful I loved the customer services my server who helped me all through my stay was Spencer happy friendly and a wonderful person to assist you with your stay the customer service was excellent any question that you asked Spencer had the answer for you or he would get you the help needed. I always look for customer services. Excellent very important.
Genuine Hotels.com guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Dear Terry, We are so glad to hear that you had a wonderful experience staying at The Concourse Hotel at Los Angeles Airport. I have shared you feedback with the entire colleagues and they are very thankful that they were able to exceed your expectations. We are hoping that you would once again, trust us to serve your lodging needs.
1 night business trip Oct 31, 2015
Terry
US
3.0 / 5Good
"Hotel close to LAX"
+ Close to LAX and car rental drop off + Front desk Staff courteous. + Room is clean and adequate. + They allowed us to do late check-out until 2pm. - Hotel undergoing renovation - bit noisy at times. - Fire alarm testing/announcement at 6:45am and went on for about an hour. They should have done this late morning. - Not much else to do at the hotel - as pool is still work in progress. - Food is bit expensive.
Genuine Expedia guest review
Response by The Concourse Hotel at LAX - A Hyatt Affiliated Hotel
Thank you for the great feedback regarding our Front desk staff which were shared to our team. We are glad that our Front Desk staff were able to assist you. The hotel is undergoing a massive transformation through the first quarter of 2016. Please rest assured that along with the entire owners and investors, they are reviewing all areas of opportunity to enhance every guest's experience and level of comfort to every visit/stay. I am hoping that you would once again, allow us to serve your future lodging needs
Other trip Nov 9, 2015
Jordan
US
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