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1 room, 2 adults
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109 East 42nd Street, at Grand Central Terminal, New York, NY, 10017, United States of America, ‏‎866-539-8122
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4.2 / 5Excellent

Score breakdown (from 3,896 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.2
  • Comfort
    4.1
  • Condition
    4.2
  • Neighborhood
    4.6
4.0 / 5Excellent
"Chosen for location"
Location was great - service people were nice - room was less than perfect. Broken clock, shower leaked terribly, broken outlet cover and no luggage racks.
Genuine Hotels.com guest review
3 night trip with friends May 28, 2015
Anne
US
5.0 / 5Outstanding
"Great NYC weekend!!"
Enjoyed stays here before. Love location right at Grand Central! Baths could use a little updating! Otherwise room nice and comfortable- fairly spacious when it comes to nyc. $3 per bag charge to hold our bags before our final departure - never had to pay before. Maybe this is new- across industry. Was sent chocolate covered strawberries because at check in they knew we were celebrating a birthday!!!nice touch ;) will go back!!
Genuine Hotels.com guest review
1 night family trip May 30, 2015
carrie
US
5.0 / 5Outstanding
"All good!!"
Everything was perfect! Would stay at this hotel again.
Genuine Hotels.com guest review
2 night family trip May 29, 2015
marty
US
5.0 / 5Outstanding
"Awesome hotel!"
Great stay! Hotel gave us an upgraded room. Great area and definitely recommend.
Genuine Hotels.com guest review
1 night trip with friends May 30, 2015
A Traveler
US
5.0 / 5Outstanding
"I would stay here again"
Excellent hotel. They actually have friendly staff. We were given a guided tour of the roof even. Would stay again. Optimal location with grand central right next door!
Genuine Hotels.com guest review
2 night business trip May 20, 2015
Brian
US
5.0 / 5Outstanding
"Great hotel next to Grand Central Station"
The check-in staff was very friendly and the hotel was very modern.
Genuine Hotels.com guest review
1 night business trip May 30, 2015
Jeremy
US
4.0 / 5Excellent
"Pretty nice, but some bugs in the room..."
Strangely, there were small bugs (didn't appear to bite----like gnats or something) in the shower, and even in the bed! Not a lot of them, but still pretty concerning...
Genuine Hotels.com guest review
2 night romance trip May 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Henry's review."
Very nice stay. I would stay again when then time comes.
Genuine Hotels.com guest review
2 night business trip May 7, 2015
HENRY
US
2.0 / 5Fair
"Disappointed."
Sitting area was very dark with little lighting. This made it hard to get work done. HOt water took 4 minutes to get hot in the shower. Carpet in room hadn't been vacuumed. Last year, I stayed in a room with much better lighting and no problem in the shower. 1936 must be an exception.
Genuine Hotels.com guest review
3 night business trip May 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Favorite hotel in NY. Great location"
Excellent hotel
Genuine Hotels.com guest review
2 night business trip May 27, 2015
A Traveler
US
4.0 / 5Excellent
"grand hyatt"
Comfortable hotel--except for the pieces of wood that jutted out from the sofa and the bureau.
Genuine Hotels.com guest review
3 night trip with friends May 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Memorial weekend getaway"
Great location for overall tourist visit and proximity to train, subway, Times Square
Genuine Hotels.com guest review
3 night romance trip May 21, 2015
Lisa
US
5.0 / 5Outstanding
"Fabulous and Satisfied Stay."
I would stay again and recommend to everyone.
Genuine Hotels.com guest review
1 night romance trip May 10, 2015
Angela
US
5.0 / 5Outstanding
"Pretty nice"
Excellent room and view. The shades and lighting are nice and the bed was comfortable.
Genuine Hotels.com guest review
1 night business trip May 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
I like this hotel. Clean and neat. Many things nearby as well.
Genuine Hotels.com guest review
1 night business trip May 24, 2015
Joon Yong
US
3.0 / 5Good
"too busy of area and too big of hotel to relax"
The room was very dark and windows are so dirty
Genuine Hotels.com guest review
1 night romance trip May 22, 2015
Juan
US
4.0 / 5Excellent
"Efficient and centrally located"
the room was nice. This is my second time there and I remembered that I didn't like the sheets. I am not that picky but when the sheets are a bit harsh I notice. I thought the concierges were not friendly at all and one gave me incorrect info. The waiter at the breakfast restaurant could not have been better or nicer. Also liked the little market where you could get coffee and oatmeal without having to sit in a restaurant, for the days we wanted to be up and out. Very little wait for either a cab or an elevator, which are both extremely important. Only reason not to stay again is the sheets!
Genuine Hotels.com guest review
4 night business trip May 16, 2015
Susan
US
3.0 / 5Good
"Nothing to write home about"
At my age, I appreciate having a magnifying mirror in the bathroom. There was also very little room to put one's toiletries in the bathroom. Most hotels these days have coffe/tea maker in the room. This one did not. It was a big, busy, impersonal hotel. Nothing specials, but the location right next to Grand Central Terminal fit our needs.
Genuine Hotels.com guest review
1 night romance trip May 17, 2015
A Traveler
US
5.0 / 5Outstanding
"satisfied"
it was great
Genuine Hotels.com guest review
3 night romance trip May 15, 2015
michael
US
5.0 / 5Outstanding
"Grand with a capital G"
The Grand Hyatt obviously is a big, busy hotel in the heart of big, busy New York. But it lives up to the 'grand' in the name with clean, comfortable and quiet, well-maintained rooms, spotless public facilities and a positive, energetic New York 'vibe.'
Genuine Hotels.com guest review
4 night family trip May 14, 2015
Colin
US
1.0 / 5Poor
"Grand hyatt"
Not that impressed room was not cleaned one day till we called could not get front desk on phone elevators were down had to wait 10 minutes would not go back I am usually pretty understanding but this was not a good experiamce
Genuine Hotels.com guest review
2 night romance trip May 15, 2015
Mark
US
3.0 / 5Good
"Nice stay except for the noise from housekeeping."
I would have given it 4 stars except that our room (2743) was across from the staging area for housekeeping. Our first morning we were awakened by the loud talking and laughing from the housekeepers getting ready for their day. It was before 7 am and we really wanted to sleep in a little. The loud chatter kept up for almost an hour and a half. Once we dressed, we told the front desk and asked that they keep the staff quieter. So after a long day in Manhattan, we return to find that our room had not been made up. Really? Now we had to call housekeeping to come in and at least give us dry towels. There did finally show up around 6 pm to sort it out. The next morning, it was loud again- albeit a little less and slightly later but we still were awakened before 8 am. The hallway is only about 6 foot wide so they were very close to our door. There are double doors to the staging area they could have kept closed which would have minimized the noise. When we checked out, we mentioned the problem and the front desk comped us a small meal which helped. But this could not be the first time a guest was booked across the hallway from the staging area and complained of the noise. With 37 floors, there must be multiple staging areas in the hotel. What is interesting is on each floor by the elevator, there is large sign that reads basically please be quiet between 9pm and 8am. Too bad the housekeeping staff does not read it.
Genuine Hotels.com guest review
2 night trip with friends May 7, 2015
Lawrence
US
5.0 / 5Outstanding
"Great Time at the Grand Hyatt"
We had a reservation for a king bed and got upgraded to two queens and were allowed to get into the room early. Great stay!!
Genuine Hotels.com guest review
1 night family trip May 8, 2015
Karen
US
5.0 / 5Outstanding
"Yes!"
Wonderful....great location and perfect room...excellent bed and large bathroom...Hyatt always give 100%..the deal with hotels.com was awesome..
Genuine Hotels.com guest review
2 night romance trip May 9, 2015
Tim
US
5.0 / 5Outstanding
"Grand by Grand"
Great place, lovely room, perfect location Got two beds vs. one when requested, incredibly friendly check in although WAY too long a line, fast elevators, Did I mention perfect location - truly fabulous - for dinner, Times Square, Broadway, shopping - just perfect - will return at the price we paid - incredible value.
Genuine Hotels.com guest review
1 night family trip May 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Comfortable and pleasant"
A very comfortable room in a hotel which could not be more convenient to everything in the city. The staff is especially welcoming.
Genuine Hotels.com guest review
1 night romance trip May 9, 2015
William
US
5.0 / 5Outstanding
"Great hotel in great location"
Visited NYC for the weekend. Really enjoy this hotel wish rooms could be cheaper!!!
Genuine Hotels.com guest review
1 night romance trip May 9, 2015
Louis
US
4.0 / 5Excellent
"Great hotel."
Perfect location for anything and everything you would want to do in NYC!
Genuine Hotels.com guest review
1 night romance trip May 9, 2015
Gary
US
5.0 / 5Outstanding
"Very satisfied"
Can't complain everything was fine
Genuine Hotels.com guest review
2 night romance trip May 8, 2015
Lascelles
US
5.0 / 5Outstanding
"Perfect location!"
Absolutely loved the location!! Best spot in the city ... so close to everything we needed including access to the Subway to get us anywhere we wanted! This is the only place we will stay from here on when in NYC!
Genuine Hotels.com guest review
2 night romance trip May 8, 2015
Joanne
US
4.0 / 5Excellent
"Great for weekend in the city!"
Perfect location for a weekend in the city. Staff was very nice, room was comfortable & clean, and I love the market/Starbucks in the lobby. Will stay there again.
Genuine Hotels.com guest review
1 night family trip May 9, 2015
Cynthia
US
4.0 / 5Excellent
"Easy access to city"
Nice, close to Grand Station Terminal. Stated was shower/tub combo, was not. Shower only
Genuine Hotels.com guest review
1 night romance trip May 9, 2015
Timothy
US
5.0 / 5Outstanding
"Pleased as Punch"
Your staff was extremely courteous and helpful. The Concierge desk in particular was very informative and made an excellent dinner recommendation. All in all, a quite enjoyable stay. (Now if you could only do something about the traffic out of the city.)
Genuine Hotels.com guest review
1 night romance trip May 7, 2015
leslie a.
US
5.0 / 5Outstanding
"Great Hotel if traveling by Metro-North into NYC"
Very convenient location, attached to Grand Central Station. Can't beat the location if traveling into NYC by Metro-North. Newly renovated, clean, modern, quiet. Good value.
Genuine Hotels.com guest review
1 night trip May 8, 2015
Paul
US
5.0 / 5Outstanding
"Great Hotel"
Great Hotel close to subway, small bathroom, but it was clean. Would stay there again
Genuine Hotels.com guest review
4 night family trip May 5, 2015
William
US
4.0 / 5Excellent
"Good place to stay"
Visiting NY with grandaughte. Room clean. Most everone very friendly. Service good. Location great. More walking maps needed to be available. Please make available Distilled water for folks.
Genuine Hotels.com guest review
1 night family trip May 7, 2015
Angela
US
5.0 / 5Outstanding
"great time"
it was wonderful
Genuine Hotels.com guest review
1 night trip with friends Mar 28, 2015
Shan
US
3.0 / 5Good
"just ok"
It was just Ok. Would have preferred choosing another location.
Genuine Hotels.com guest review
2 night trip with friends Apr 2, 2015
paul
US
5.0 / 5Outstanding
"Great time in the city"
I've stayed at the Grand Hyatt before and it's always a great stay, just have to catch it when they have a good deal, cause it is quiet costly. It's extremely clean and organized, staff is friendly. It's a luxury hotel!
Genuine Hotels.com guest review
1 night trip with friends Apr 11, 2015
Christopher
US
3.0 / 5Good
"Not included"
Parking should be included and it is not.
Genuine Hotels.com guest review
1 night romance trip May 2, 2015
A Traveler
US
4.0 / 5Excellent
"Grand Hyatt"
Nice people, nice room except that it wasn't clean. You could write your name in the dust on the bedside table.
Genuine Hotels.com guest review
1 night trip with friends May 2, 2015
lee
US
4.0 / 5Excellent
"birthday"
the hotel was beautiful and was easy to get to on the train. My room was beautiful and clean. But the hot water in the shower took about 10 mins to come and i had to call hospitality 3 times to bring up toothpaste. Other than that it was a great stay
Genuine Hotels.com guest review
1 night romance trip Apr 25, 2015
A Traveler
US
4.0 / 5Excellent
"Online booking"
Be weary of the hotel room type you book as we did not get same room we reserved on hotels.com
Genuine Hotels.com guest review
3 night romance trip Apr 24, 2015
Melissa
US
3.0 / 5Good
"Good and Bad"
Location = Awesome Located right above grand central station. You can get anywhere in the city steps from the hotel. Rooms = Not the Best The light switches are all touch and hard to operate. The room was very small and hard to accommodate guests. Bathroom is also small.
Genuine Hotels.com guest review
4 night trip with friends Apr 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place to stay"
It's was great!!!very comfortable ,it was a pretty good size room for a New York room. Good location to grand central station and subway. We were able to check in a little early so we were able to take a nap that was needed after taking a red-eye.. That made us very happy
Genuine Hotels.com guest review
3 night romance trip Apr 22, 2015
Nancy
US
5.0 / 5Outstanding
Stayed in a number of different hotels in NYC, this was by far the best experience I've had. Will be my go-to hotel from now on.
Genuine Expedia guest review
Other trip Apr 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location!"
This property is centrally located in the City, right next to Grand Central Station. Thus, access to the subway system is convenient. It appears that the rooms were recently remodeled - flat screen TVs, updated bathroom fixtures and accessories. The light was good in my room. Despite facing 42nd Avenue, the room was very quiet. I have 3 more trips to NYC - I plan to stay here.
Genuine Expedia guest review
Other trip Apr 29, 2015
Rodney
US
5.0 / 5Outstanding
"Great stay!"
I always enjoy staying at the Grant Hyatt. So very easy to get to from the airport. Rooms are always clean and quiet. The location is convenient to everything.
Genuine Hotels.com guest review
2 night family trip Apr 24, 2015
Kathy
US
1.0 / 5Poor
"On of the worst hotels I have experienced"
The hotel is extremely dirty and not taken care off. There is mold growing on the shower curtains, dirt deposits and hair in all corners, dust build up everywhere, stained carpets in the hallways and the staff not attentative at all. Sometimes the staff would not be able to clean the room between 8am until 2pm when we returned and the room was still not cleaned. I travel very frequently and this is one of the worst hotels I stayed in.
Genuine Hotels.com guest review
2 night business trip Apr 17, 2015
Boris
US
5.0 / 5Outstanding
"The hotel was amazing"
No bad experiences. ..little noisy outside but it nyc
Genuine Expedia guest review
Other trip Apr 28, 2015
A Traveler
US
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