Beautiful hotel next to Grand Central station. Room was updated and modern. And spacious enough given NYC. Highly recommend.Genuine Hotels.com guest review
"Convenient location for train and subway"
Terrible room design. 8 inch wide shelf over sink obstructs the full use of the sink. Also any round object can roll off into the toilet. No counter space next to the sink. No desk or vanity-just an oversized oval table crowded into a second TV viewing area (probably 6x7 feet with a small sofa, oval table and chair, plus a 42" TV on the wall). Only […] 1 small wastebasket in the whole room/bathroom. Light switch control either all on or all off- not individual controls. Read moreGenuine Hotels.com guest review
"Loved my stay!!"
Staff was extremely helpful and super kind!! Will stay again!!Genuine Hotels.com guest review
poor room temperature which could not be repairedGenuine Hotels.com guest review
Great price for a room with 2 doubles. Large spacious room. (2408) Very convenient location - connected to Grand Central and subway. Only thing I didn't like was no free wifi ($12.95 a day) and at times the lobby was so crowded with people sitting around, I wondered if they had wandered in off the street. Would stay here againGenuine Hotels.com guest review
"Grand Central Hyatt NYC"
The hotel was very welcoming and we checked us in early. Location next to Grand Central and walking distance to Times Square. Very attractive ate displayed in hotel and rooms are attractive in decor. Service was great! We utilized there bag check for entire day after check out ..was small fee of 3$ per bag. Was a nice stay! Good choice for NYC! Be sure […] to join Hyatt Club before stay as it provides additional benefits of hot beverage at store etc. Loved this stay! Read moreGenuine Hotels.com guest review
Great hotel! Wonderful amenities! And the location - the BEST!Genuine Hotels.com guest review
"Best placed Hotel for a New York weekend"
My wife and I just celebrated our 29th wedding anniversary in New York at the Grand Hyatt. This hotel was just great, beautiful environment and very friendly personnel. What we loved the best was where the hotel is situated, just besides Grand Central Station and a few blocks away from 5th avenue, Central Park and of course Broadway and Time Square. The […] best Hotel for anyone who wants to visit New York and be close to all the sites. Read moreGenuine Hotels.com guest review
"night out at the city"
my stay at this hotel was so so!! I did stay at this hotel few times and I did love all my stays before this one....I was a bit boring the room was so plain a very tiny bathroom two steps from the bed I did ask for a better room but I had to pay for the upgrade room and being so late at night I did not think it was worth the extra money, I will stay […] at this hotel one more time probably hoping things will be as good as before. Read moreGenuine Hotels.com guest review
I loved it. Very romantic.Genuine Hotels.com guest review
I thought the value for the money paid was outstanding! The room was adequate, very comfortable, the shower was strong and easy to access, and the reception desk staff was very helpful and considerate. My only complaint concerned the cost of breakfast: for two guests, one order of corned beef hash, and one order of french toast, juice and coffee for […] two - the total cost including tip of $85 seemed excessive. Bu Read moreGenuine Hotels.com guest review
The staff was not very helpfull at checkout. Pretty rude.Genuine Hotels.com guest review
The stay was beautiful I really enjoyed myself and I can't wait to go back.Genuine Hotels.com guest review
"Birthday celebration trip."
We chose the hotel for its location. We were able to walk almost anywhere and when we didn't want to, the subway/cabs were right there. Wished we had had two queens, but that really wasn't an option. Consierge desk was very helpful.Genuine Hotels.com guest review
"Typical Conference Hotel"
Typical conference hotel, right next to Grand Central Station, which is nice because there is a large upscale grocery store and a wine store in the station. Also, very convenient to the 4/5 subway lines running uptown and downtown; it took me only 15 minutes to make the trip to the 9-11 memorial. Upon checkout, we wanted to check our bags for a couple […] of hours. NYC now has a collective-bargaining regulation that requires hotels to charge $3 per bag ($12 for our four small bags) that goes to the bellmen. So much for voluntary tipping; next will be a charge for maid service. Read moreGenuine Hotels.com guest review
This hotel is amazing. The lobby is beautiful, the people are friendly and helpful, and the rooms look like they were recently renovated on hgtv. My only issue was that the sink water was opaque. I don't mean slightly less clear; I mean I couldn't see through the glass of water. Other than not being able to drink tap water, the hotel was absolutely […] amazing and perfect for my romantic weekend. Read moreGenuine Hotels.com guest review
"Convenient for us to get to family location"
Couldn't have been better! Only one thing I would change ; the size of sink in bathroom. Just not big enough. Water kept splashing out onto floor.Genuine Hotels.com guest review
"Top Notch Hotel"
Great hotel in a great location with experienced staff. One of the best fitness centers.Genuine Hotels.com guest review
Very nice good serviceGenuine Hotels.com guest review
"Great rate on hotels.com and perfect location"
Can't ask for more convenient location when coming into GCT--decent room, nice large lobby, 2 free waters/coffees in their market--no complaints.Genuine Hotels.com guest review
"Very positive experience"
Convenient location, clean spacious rooms, convenient 24-hour food venue, friendly helpful staff. I can't think of any negatives!Genuine Hotels.com guest review
"Excellent central location."
Very nice place, at least compared to what I normally stay in. Right beside the Grand Central Terminal, it was easy to travel around the city. The staff was excellent, and while nothing was complimentary (breakfast, wifi,etc) this was a great place for the price. If coming from Laguradia, I recommend the shuttle. I would stay here again, and would recommend […] it. Read moreGenuine Hotels.com guest review
Very clean and nice rooms. A tad small, but not bad.Genuine Hotels.com guest review
"Great just off Times Square location"
Great Hotel nicely decorated rooms..cool lobby... Got a good $$ deal which was a steal for NYC..also good sized room for NYC, good clean room, pleasant staff great location near Bryant parkGenuine Hotels.com guest review
Great hotel ---my daughter had left her iPhone by accident on couch in lobby --one of bell men picked it up and returned it to her when she realized it 15 minutes later. Excellent staff!Genuine Hotels.com guest review
For Valentine's weekend, my girlfriend and I stayed there and It was a real bad experience... The concierge desk person was rude and not well manner at all. The check in person made some real inappropriate comments about my girlfriend and I......' The room was dusty, dirty and smelly. I was expecting wayyyyy more considering they charge $300 a night. […] We would have gotten better service at a motel 8. There are more choices in the City and if you are reading this!? You should consider not staying here....! Read moreGenuine Hotels.com guest review
"if only there was a pool"
Stayed for Valentine's Day. Staff was quick and very welcoming. The touch light switches took a second to get use to. Too bad there's no pool. That's NYC for you. Good experience.Genuine Hotels.com guest review
"Great room but could have been a little cleaner"
Room was beautiful! Only thing was when we got to the room, there was a full dirty tray from the prior guests that ordered room service. I told the front desk and they informed room service to pick up the tray, but for some reason they didn't pick the little bottles of condiments. So those little bottles were kicked around the floor between our room […] and the other rooms. They were never picked up. I was disappointed with that Read moreGenuine Hotels.com guest review
Nice clean busy hotel.Genuine Hotels.com guest review
it was just one night, but very comfortable. Convenient location, friendly staff.Genuine Hotels.com guest review
"Great Hotel !"
Well -being a transplanted New Yorker-I'm no tourist. I absolutely loved the Hotel,Its efficiency, staff and location. It made everything I did in NYC a breeze.I would highly recommend this Hotel at this location if you have Pressing business in NYC.Genuine Hotels.com guest review
ExceptionalGenuine Hotels.com guest review
The hotel is in excellent condition. It is located right at Grand Central statiomGenuine Hotels.com guest review
"Convenient, clean and cozy"
The hotel was conveniently located to many attractions and very clean. It is kept in very good condition and the people working there were pretty friendly. Hope to be back some time soon. I would recommend this hotel with no regrets.Genuine Hotels.com guest review
"Weekend in NYC"
Our room was clean and comfortable. The hotel has several dining/drinking options. The cafe in the lobby offers a great grab-and-go selection - which is wonderful when you want to get out and enjoy the city. The concierge was outstanding. Warm, friendly, incredibly helpful! She gave us several great recommendations, and is truly an asset to this property. […] The only issue we had was with the patrons that were staying in the hotel for the dance competition. Hundreds of girls of all ages - invading the hotel, lobby, elevators, etc.,running, screaming, riding up and down elevatirs, slamming doors - with minimal supervision. Very out of control. We were very surprised that the hotel was putting up with this. Many guests were complaining. This is way too nice of a property to put up with the behavior of these kids. We were shocked. Other than that, the hotel is nice with lots of great amenities...especially with Grand Central Station tight next door!! We would stay again. Thanks! Read moreGenuine Hotels.com guest review
"I loved my stay here"
I just didn't like the fact that the day i was going to check out the elevators were all busy and it took me twenty mins to get to the main lobbyGenuine Hotels.com guest review
"Close to my even hosted at the Hyatt"
Outstanding,, very convenient...Genuine Hotels.com guest review
My stay was ordinary, there were several issues with my room, table top was not clean , the lamp base had dust and water spots, and the shower and drain in shower did not work. Response from bldg repair personnel was punctual. he was able to get hot water running, and clear the shower drain.Genuine Hotels.com guest review
My family and I were hosted in mid-November at the Hyatt New - York Grand Hotel . Unfortunately we got two rooms in one of them there were no hot water and in the other room the water flow was slow and very weak .Beyond that the heating system was not good . And sometimes we felt the air conditioner refrigerator instead of heating . One room has been […] replaced in another room on a higher floor of the same quality to our satisfaction . But the second room was not replaced due to oversold .Unfortunately our complaints to the hotel staff failed. Maintenance worker sent to repair the defect claimed to have an upset in the water because of a burst water occurred three days earlier.Beyond that one of the hotel employees charged me for replacing the room - though I paid the bill in advance through HOTELS. Only when I noticed the credit card account and I spoke several times with the hotel I returned the money. As compensation for any distress we got 10,000 points passport Hyatt returns accommodation in one room at the Hyatt, that compensation is enough for one night room at the the lowest class - insulting. My family and I felt the family vacation in the beautiful city of New - York broke down because of the poor service we received at the hotel is supposed to be one of the most luxurious in the city. Read moreGenuine Hotels.com guest review
"Good business hotel"
Liked the room - went with one that had a table and a bit more room - well worth the extra $35. Quite convenient. Helpful and informed staff, esp the concierge. Restaurant good for breakfast. Gym a bit ho hum.Genuine Hotels.com guest review
I have stayed at the Grand Hyatt Grand Central before, this time was a bit disappointing. The room was nice but a lot smaller than the last one I stayed in. The bathroom fan never turned off. There was no switch. The beds were not comfortable at all. The pillows need to be replaced badly. Since it was only for one night it was tolerable. But for a high […] star rated hotel I expected more. Read moreGenuine Hotels.com guest review
"Bring your own soap"
Room was not cleaned properly, and for some unknown reason they would not leave soap or shampoo. After complaning the first time, to our surprise we found that they had removed the piece we had left!Genuine Hotels.com guest review
"Great service, great location"
This hotel's location is perfect. Being right next to Grand Central you have access to subways and Nj transit as well as some great shops, eateries, and market within Grand Central. We visited for my sons birthday, when we informed the desk at check in that it was his birthday they have us the highest floor possible for a view. We also returned to out […] room later on to find milk and cookies delivered with a card saying "Happy Birthday". Read moreGenuine Hotels.com guest review
"perfect place to stay"
The Hyatt was the perfect location to stay at, it was close enough to walk to places that we wanted to visit. The hotel was beautifulGenuine Hotels.com guest review
"Close to everything"
Took us a while to find a hotel for a decent price. Found this one as a last minute deal. Right next door to Grand Central. Minutes from Time Square and theater district. The hotel was nothing that you would expect in NYC. It was huge with great service and very modern. We were surprised by how big our room was (king bed and had a couch and table in […] there), plenty of room to walk around. The bed was very comfortable and pillows were great.Bathroom was alittle small, but I trade the size of that for a larger bedroom. We did not eat at the restaraunts in the hotel. Wish we did for breakfast (we went to perkins square(i think that was the name of it) across from grand central- worst food and prices ever- dont go there- hair in my food). We arrive at 11:30am and we were able to check in at the kiosk (very easy). Check out same thing at the kiosk and it was fast. Would recommend this place to anyone. Read moreGenuine Hotels.com guest review
"Good location, great service, nice room"
Location made it easy to get around. Customer service was excellent and the room itself was nice (especially for the price)Genuine Hotels.com guest review
"Have no idea how this hotel was rated excellent"
I use Hotels.com for most of my hotel bookings but do not agree that this Hyatt was excellent in anyway. the beds are hard and sheets are rough. The furniture is very cheap. We booked because of location but not worth it at all. I think that this hotel only got some good reviews because most of the people staying there were from other countries and […] don't know any better. I would never stay there ever again. The service was horrible, I had no hair dryer, garbage pale, or toiletries in our room. They charge $65 for parking & will charge you if you wan to take your car out during the 24 hr stay. They charge for internet and to hold your bags. You are much better off staying at the Ritz and paying the extra money because in the end you pay the same. The hotel was dark inside and lacked luster, looked very dated. Whomever has gave this place high ratings must work for Hyatt. Oh and by the way we had the large superior king room not one of the smaller rooms. Read moreGenuine Hotels.com guest review
"One Night Stand"
Stayed one night in city at the Grand Hyatt. Great weekend, hotel was good, however, it does need some additional maintenance. Nothing that would make me not stay again, but the decor is aging. Room was more than ample, Certainly larger, clean and well appointed.Genuine Hotels.com guest review
Claudine made our overnight stay so pleasant in October, we came back again. Rate is reasonable as well. Only issue was breakfast. If you're going to charge me $25 for bacon and eggs don't make we wait that long to order, and you need to serve hot coffee. We left and went across the street. Large room, comfy bed, no problem with checkin/out. We missed […] Claudine, but she left us a voicemail to say hi and sent a bottle of wine. Nice touch. Will be back. Read moreGenuine Hotels.com guest review
The hotel was very nice. Perfect location! Extremely close to everything. Ideal if you were wanting to visit Times Square. The bed was very comfortable and the rooms were very clean. Overall, great experience!Genuine Expedia guest review
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