Poor service. Room set up for two guests, not four. We had to wait for towels and wash cloths for 40 minutes (house keeping did not answer the phone). Noisy even on the 27th floor. Poor inner walls/doors/windows that allowed too much noise. Fingerprints all over the glass tops on the nightstand and desk. Bed was comfortable and clean. Bathroom was clean. […] Great location. Read moreGenuine Hotels.com guest review
"Room not as shown Beware"
Booked our room though hotels com... Booked a grand club room...did not have tub, private elevator, not over 300 sq ft, small desk/chair, no place for luggage, sofa was against the bed, no marble/granite bath no paper delivery, one small window which looked over roof...very disappointing for over $500 a night. Complained but Hyatt said it was hotels […] com fault. Went to Hyatt web site and their photo of grand club room shows a lot bigger room than what we got. Will not return, beware. Read moreGenuine Hotels.com guest review
"Better than expected"
Thought due to large capacity would have long lines for check in, elevators, etc. Had kiosk check in, more than enough elevators and no lines for concierge. Rooms nicely decorated and size as expected for Midtown East. In room refrig was a bonus. A ton of nearby food options and Metra convenience since next to GCT.Genuine Hotels.com guest review
Very convenient! Staff very helpful. Would definately stay again!Genuine Hotels.com guest review
"Loved this hotel"
This hotel was fantastic. Very clean. You dont even have to go outside to reach the subway and shopping and food at Grand Central Station. Rooms were bigger than I expected and very modern. Loved having a coffee shop right in the building!Genuine Hotels.com guest review
"Been here many times before."
I live out of town, and usually come into Grand Central Terminal for my NY visits, so the Hyatt is very convenient. This time, I checked in quite late and wanted to get right to bed. When I pulled the covers up under my chin, I noticed something burgundy colored on the edge of the quilt, right by my face. I knew it wasn't blood, so I looked closer, […] it was food! Yuck...I was exhausted and turned the quilt around so to have the "food" stain at my feet and went to bed on a mattress that sagged in the middle. I reported it all to guest services when I checked out, got a OK, we will let housekeeping know. I will stay here again, due to the convenience, but next time check out the room totally before I decide to settle under the covers. Read moreGenuine Hotels.com guest review
"Quieter than Times Square!"
Room comfortable....able to get room dark at night - a must for me. Air conditioner a bit noisy, bu able to sleep through it.Genuine Hotels.com guest review
Great stay ...very convinent in mid townGenuine Hotels.com guest review
Loved the. Location, would stay againGenuine Hotels.com guest review
The location is terrific and special.Genuine Hotels.com guest review
We loved our stay at the Grand Hyatt in New York.Genuine Hotels.com guest review
I have been to many 4 star hotels in Manhattan. This hotel was too expensive for what it delivered. There are better hotels for less money!Genuine Hotels.com guest review
Great place.. billed twice.. no late night room service and"no place around that is open or delivers.." in all of the heart of Manhattan. Otherwise... beautiful hotel!Genuine Hotels.com guest review
It is a non smoking hotel yet my room was filled with cigarette smoke, coming in from the bathroom exhaust fan that was somehow allowing smoke into the room, one engineer came but was unable to fix the problem, a second came and after some time they repaired the problem. The manager was only prepared to sell me another night at a discount rate although […] I was only there for the day and offered me a bottle of water. Read moreGenuine Hotels.com guest review
This is my second stay at the Grand Hyatt Hotel by the Grand Central Station. It hasn't disappointed me yet. It has always been comfortable and excellent staff.Genuine Expedia guest review
"Nice hotel center to all major attractions"
Great hotel staff the consierge service made new york easier to see and experience. It was like having a personal tour guideGenuine Expedia guest review
"Worst Stay in NY"
Definitely not worth the money. Room dirty & very worn. Bathroom very small. Would never stay there again. Good location is the only nice thing to say.Genuine Hotels.com guest review
"Sleek, Modern Elegance in Heart of the Big Apple"
The hotel was beautifully appointed with a comfortable, modern decor. Personnel offered friendly, attentive service, and the location is next door to Grand Central Station (the subways to all of New York). We felt safe to stroll the adjacent streets in the evening, wall to Times Square, the theater district, and local restaurants. The hotel food market […] is very pricey (e.g., $12.00 cereal bowl) but there are excellent moderately priced options close the the hotel. Additionally, the rooftop patio pictured on the website is not available to most guest ($75 extra charge for access with breakfast). Overall, this is a convenient and attractive site. Read moreGenuine Hotels.com guest review
"Convenient to Grand Central, but that's about it"
Steps from Grand Central, but the general room condition was not impressive. Towel rack was falling off the wall, the tub didn't drain well, the bath water control was partially broken and hard to use. Worse, the sound isolation between rooms is nonexistent. If you want to hear every word spoken in surrounding rooms, or listen to other people's TV viewing […] choices, this is the place for you. We won't be staying again. Read moreGenuine Hotels.com guest review
"room for improvement"
Positives: Location is perfect. Front desk is friendly. Negatives: Hair dryer is old and not working properly. I had to call twice to get an replacement. Take long time to wait for someone to pick up service call and the staff on the other end of the line sounded not interested at all. $5 for 10min use of computer at business center.Genuine Hotels.com guest review
"In the center of it all"
Loved the location. Rooms were clean. Tons of things to do within walking distance.Genuine Hotels.com guest review
"Beautiful Lobby - Horrible Room"
The lobby was gorgeous, but there were two dirty glasses on the room's floor when I arrived, hairs in the bathtub, and the bathroom reeked of mildew so badly that I had to leave the door closed in order to keep the odor from permeating the room. Won't be staying there again.Genuine Hotels.com guest review
"Great location for the Subway"
It was a "girls trip" to New York. We had a great weekend, spending most our time outside the hotel. The hotel's location was easy to get back to since most of the subways stopped at Grand Central station. This is not the best hotel for a "girls trip" if you are sharing rooms with another women who needs time in front of a bathroom mirror. The bathroom […] was small with limited counter space to unpack your cosmetics, lotions, and hair needs. Also the shower was a bit difficult to work and water temperature inconsistent. The first day we had cold water only, and the next day only hot water; too hot to shower. Read moreGenuine Expedia guest review
"Staying in New York for the show at Jarvis Center"
I recommend this hotel to anyone, nice size rooms and so confortable,very, very clean....we loved it so much that my husband and I, we're thinking about celebrating our 25th anniversary there next year.....great place and in the center of all attractions, there is a restaurant in the hotel, food is delicious......Excelent place, we will be back for […] sure. Read moreGenuine Expedia guest review
"Convenient location for east side of midtown"
The hotel was what you should expect--good service, simple but attractive decor, comfortable bed, accessible outlets for charging electronics--in New York for moderately expensive ($250-325 before taxes) hotel.Genuine Expedia guest review
I go to NY every year to the US open. This is a very convenient hotel, as the subway was right down the street. Comfortable. Not a lot of extras. It was nice to have the Tennis channel on the tv, but had some problems getting ESPN2 which seemed not to be on when I would come back at night to watch the late matches. Kind of impersonal service but ok […] ay. Read moreGenuine Expedia guest review
"Great hotel close to everything"
As soon as I walked up to the lobby I was greeted very professionally... as I arrived earlier then the check in time, I was able to leave my luggage at no extra cost. The hotel room was amazing. The view we got was great.. The hotel is pretty much walking distance to everything.. you don't really need a taxi. Transportation to the airport, JFK, is provided […] at a very reasonable price. I would for sure recommend this hotel and would stay again on my next visit. Read moreGenuine Expedia guest review
"Great tourist spot!"
The hotel was great, very clean, close to all NYC attractions. There are no real amenities (pool, jacuzzi, etc) that was the only deal breaker for me. But if you are looking for a great tourist attraction and somewhere to sleep, this hotel has got it!Genuine Hotels.com guest review
"Great hotel for the US Open Tennis"
Stayed here recently to see the US Open. Good location - right under Grand Central station - so easy to get to the US Open center on the number 7 train. Room was comfortable and had everything you needed. The bed was super comfortable. Didn't eat in the restaurant but had drinks at the bar and the staff there were very friendly and remembered myself […] and my cousin. And overall all the staff were very welcoming...asking how they could assist people. Read moreGenuine Expedia guest review
"Updated, but rooms now too small"
Great location and beautiful lobby and reception areas. However, rooms are real small and simply not comfortableGenuine Expedia guest review
Convenient location, clean and excellent staff....how can you go wrong.Genuine Hotels.com guest review
"Remodeled and better than ever"
My wife and I have stayed at the Grand Hyatt during the US Open about eight or nine times since 2000. This was the first time we've seen it since the lobby and many rooms have been remodeled, and it's gorgeous! The staff and the service are incredible, and the proximity to restaurants and Times Square are excellent. The only amenity we could find that […] wasn't a 5 was the bathtub, which needs to be replaced. The shower head and water pressure were very good, so the tub wasn't a big deal. All in all, still our favorite hotel. Read moreGenuine Hotels.com guest review
"Nice hotel right near Time Square"
The hotel was conveniently located. The check in process was quick and smooth. The hotel décor in the lobby and the rooms was really nice. This hotel is conveniently located right near Grand Central as well as Time Square so we were in walking distance of everything on our agenda.Genuine Expedia guest review
"Nice huge hotel"
Nice huge hotel near to all must see in New York , stayed 1 night felt a real stranger with my kids, we had good time in New York but didn't feel the welcoming to the hotelGenuine Expedia guest review
"One of the best central location"
This hotel is located in the center of NYC.Room is not so big but comfortable.Genuine Expedia guest review
"enjoyable and convenient"
We came to see a Broadway show and were only spending one night in the city. The hotel was in a very convenient location and our stay was enjoyable!Genuine Hotels.com guest review
"Nice Stay. Great Location. Strange Room Layout."
Overall, it was a great stay and I would stay again. I don't think we could've picked a more convenient location and the staff was always helpful. The only "complaint" (and I'm using the term loosely as it wasn't a huge deal to us) would be regarding the room layout/design. The room was fairly large and very modern looking. However, it didn't seem to […] make the best use of the space and I think the desire to look "modern/trendy" sacrificed some practicality. So while the room was big, there wasn't a desk space, or luggage rack thingy to set things on. The dresser sat under the TV like an entertainment stand (which looked great) but we couldn't set anything there either as it would block the TV. There was a small sitting area around the corner from the beds (room was sort of an L shape), but it was wedged in a corner and hard to access. There was a floor lamp that curved over the couch (very modern looking) but it was constantly in the way, and resulted in several bumped heads, especially as that was the only nook we found for our luggage. So while the room was big, very nice and clean, it just seemed like it wasn't well planned out from a practical traveler standpoint. The bathroom was small, with only a narrow ledge over the sink & toilet area (no tub, just a stand up shower). So if you travel with a lot of toiletries, makeup, or hair products -- you'll probably find that to be inconvenient. But all in all, it wasn't a deal breaker for us and our stay was very nice. Read moreGenuine Hotels.com guest review
my wife and my daughter were happy in your hotel byeGenuine Expedia guest review
"Must stay at Grand Hyatt!"
This is a FANTASTIC property and at an AMAZING price. It has everything--location, location, location and comfort, quality, remarkable customer service, etc., etc.Genuine Hotels.com guest review
The location of the hotel was great, the staff could have been a bit more friendly and helpful rather than telling me to search online. The room size was good, but the bathroom was too small and congested. They need to improve that part of their hotel big time.Genuine Hotels.com guest review
Couldn't have been better!Genuine Hotels.com guest review
This hotel is really clean and sleek looking. The rooms are very nicely decorated and modern but on the small side. They have mini refrigerators which is nice too. The showers are annoying because they have a half door which means you have to stand in the shower to actually turn it on. I really liked that there was a store downstairs to buy food and […] snacks and the fitness center is convenient although it's pretty small. Read moreGenuine Hotels.com guest review
"In the middle of it all!"
This hotel was amazingly clean, very modern. The staff was very accommodating and the location couldn't be better. If you're looking for something hassle-free, this is it. Everything was taken care of from the time we checked in, to the late check out they gave us.Genuine Hotels.com guest review
cool place, got a king bed room but the room was small so there wasn't a lot of room to move around. Small bathroom too but overall, great hotel.Genuine Hotels.com guest review
"need proper response"
I was given a room that was already occupied, no real response from the front desk that I thought should have been more responsive.Genuine Hotels.com guest review
"Great service. Great location."
Only drawback was a malfunctioning TV. Horrible signal.Genuine Hotels.com guest review
"Very nice4 highend hotel"
I stayed one night during a recent visit. The hotel was fantastic.Genuine Hotels.com guest review
"Good location , reasonable price. Courteous staff."
This was not our first visit to New York and it was a very short stay. The location is great.Genuine Expedia guest review
"Grand Hyatt Hotel"
Staff was very courteous and kind, but I absolutely hated the space of that room. For the amount I paid, I could've been bigger than the actual size.Genuine Expedia guest review
"Would Stay Again"
Exceptional value for an excellent hotel which has a very friendly and helpful staff from the front desk staff to the bellman. All the amenities you need in one place - Bar, Restaurant, Cafe and great location to all the central attractions of NYC. Highly recommend this hotel for types (singles, family, business and couples).Genuine Hotels.com guest review
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