annoying to still have a top tier hotel charge $20 for 24 hour internet access... move into the new century. Also, while staff is friendly and professional, they are terrible with directions...Genuine Hotels.com guest review
The room and hotel were great however the TV in our room didn;t function correctly which made for not a pleasant of a stay as possible.Genuine Hotels.com guest review
"Great experience at the Grand Hyatt NYC"
Room was comfortable, staff was great and friendly and rooms/halls very quiet!Genuine Hotels.com guest review
"Needs some updating and cleaning"
I was there for an event in the hotel. The location is great for my business needs. the event was catered and the food pretty good. The room was small but fine, however the bathroom was filthy. Tub was full of soap scum and black hairs all over the walls and the tub as well as the sink. I got in late and did not notice until i was getting ready for […] meetings in the morning so had no option but to shower and clean it myself. i reported to the front desk who wrote a note somewhere but that was a it. Read moreGenuine Hotels.com guest review
"Excellent Stay in New York"
We stayed on a Saturday overnight to meet up with visiting family and were very happy with the customer service we received in checking in and the room was very comfortable. I would certainly stay again on my next visit.Genuine Hotels.com guest review
"A solid 4-star hotel in all respects"
First time guest at this hotel. Very pleased with this hotel in all respects. Service, condition, cleanliness. No complaints whatsoever. Appreciated the staff most of all.Genuine Hotels.com guest review
Excellent, convenient, perfect location, 5 starsGenuine Hotels.com guest review
"Excellent Mid Town Business or Family Hotel."
Location good and convenient, service sufficient, price for a NYC hotel was OK, food good, amenities acceptable. All NYC hotels are far more expensive than comparable cities in the USA and thus the Grand Hyatt was 'high' for its 'like kind' hotel in other USA cities but reasonably good value and 'far' better service for a like kind NYC locale.Genuine Hotels.com guest review
The Hotel has a great Lobby and nice Bar and Restaurant. The rooms ok but the bathrooms very small. The room service very poor.Genuine Hotels.com guest review
"Great location and upscale rooms"
We had a great time. Hotel is walking distance to all the attractions. Taking subway is also convenient as Grand central station is connected to the hotel. Rooms are clean and trendy.Genuine Hotels.com guest review
"Great Hotel, Great Service."
Great hotel, and serviceGenuine Hotels.com guest review
Awesome!!!Genuine Hotels.com guest review
"Worst stay ever, grossly overpriced"
WORST STAY EVER IN ANY KIND OF HOTEL- small, large, casual, fancy, or otherwise. This was a rare time for my mom, sister, and me to spend some quality time together before my mom moved out of the country. We made the mistake of thinking the Hyatt would be a nice splurge for us. Shortly after we checked into our room, we logged on to use the internet. […] The login page showed only 13 hours left, even though we were told we'd get 24. I called the front desk to ask if maybe this was a glitch. Instead of a nice explanation (it did end up being a glitch, as explained to us later by a nicer lady), I was accused multiple times for having used the internet already and this was the leftover time. When I nicely explained that we had only just arrived, the man said very rudely, "Well, I don't know then." Because I was so flustered at being spoken to this way in response to a simple question, I was hesitant to complain about the awful old-rag stench in the bathroom, for fear of being yelled at again. The amenities in the room were also strangely lacking: no mini-bar, tea, or water bottles (we usually do not partake in these, but this lack was weird); wifi was expensive at $13/day; and the towels were really rough and thin--you could tell they were cheap, as were the shower curtains. We felt like we were staying in a low-quality motel, where we were very unwelcome. Needless to say, we will not be staying here ever again, and we will be telling everyone we know to never stay here. Read moreGenuine Hotels.com guest review
Excellent hotel! Great location right next to grand central. Hotel staff was very friendly and helpful. Room was modern and very clean and quiet.Genuine Hotels.com guest review
Nice hotel. Only wish they had coffee and free wifi in the room. Food was a bit expensive.Genuine Hotels.com guest review
"Midtown Luxury and Convenience"
Great location and amenities! Very comfortable. It's a huge place, so expect lines during busy check-out times.Genuine Hotels.com guest review
Live in NY ...booked for a few nights for thanksgiving parade ... Original room had a slight smell from carpet ... I have 2 small restless children and thought it was going to be a hassle to change but bell hop strongly suggested I change room and stood with us through out .. It took a total of 5 minutes to do at front desk ... 2nd room was good ... […] Overall it was a good stay Read moreGenuine Hotels.com guest review
"Weekend get away"
Hotel was extremely convenient to Grand Central station. The room was quiet and had room darkening shades. The only issue was that the hotel did not offer free wi-fi.....at least we were not given any instructions on connecting to it.Genuine Hotels.com guest review
"Fun and comfortable hotel stay"
Best location for getting anywhere in the city. Rooms are spacious and comfortable.Genuine Hotels.com guest review
"The Grand Hyatt and me,so happy together."
Wonderful,exciting,adventurous,fun, educational and definitely memorable. I would love to do it all again sooner rather than later. The Grand Hyatt makes it all easy.Genuine Hotels.com guest review
Best hotel I have stayed in nyc. Confort, service and location!!!Genuine Hotels.com guest review
"grand hyatt disappoints"
beds were comfortable , however, shower hardly worked.....drain broken. called front desk, had to call an hour later to get my request met. might look elsewhere next time. convenient location but would have expected more for the price.Genuine Hotels.com guest review
We arrived at 11:00 Pm the valet took our 2014 BMW to park and only parked it at 1:00 AM. The only reason we discover was because the parking rates changed that night. As we were charged new rates we questioned why; ONLY to discovered that he took our car for a joy ride. The TV did not work so we could not watch movies per pay and they could not fix […] it, so they decided to give us internet for free so we could watch on our notebooks, but the internet was so poor and slow that we could not stream any movies in our computers. Horrible staying, Read moreGenuine Hotels.com guest review
Location was perfect for a visit to the city - easy walking distance to Grand Central Station, Bryant Park, Rockefeller Center, etc. Hotel staff was friendly and helpful. The room was a great size, very clean and a comfortable bed. The only thing I did not like is we flew out around 4:00 so had to check out in the morning but still had time to explore […] the city so we wanted to check our bags - this is the first time I have ever paid to check bags with the Bell Desk ($3.00 per bag.) Read moreGenuine Hotels.com guest review
"Great time at the Hyatt!!"
It was wonderful. The staff was friendly and helpful, and allowed us to check into one of the two rooms we booked several hours early.Genuine Hotels.com guest review
"Subway access great hotel just ok"
Our trip to NY was to celebrate my daughter's 21st birthday. We selected GH due to it's great location (Grand Central entrance from hotel). While it was incredibly convenient the hotel was just ok. When we arrived our hotel had hair in the tub and on the floor and the furniture didn't look like it had been dusted in a while. They put a $100 charge on […] your account to "borrow" and umbrella and even though we returned it I was charged the $100. They removed it from my account when asked but not automatically like they said would be the case. One bright spot was Ricardo, who works at the front desk. My daughter left her phone charger in the room and he went above and beyond to get it from housekeeping and return it to us. Thanks, Ricardo. The location is great if you will be using the subway to get around NY but overall it wasn't a great stay. Read moreGenuine Hotels.com guest review
"Excellent hotel, great location!"
Perfect location, in between Grand Central Station and the Chrysler building. Friendly staff and small, but clean and modern rooms.Genuine Hotels.com guest review
"Pros and Cons"
Lounge was a great value. Room cleaning could improve when you pay that kind of money !!!Genuine Hotels.com guest review
"Grand Hyatt NYC"
We had a great stay at the Grand Hyatt. The room was spacious and well appointed; the location was perfect, too. Staff was friendly and helpful.Genuine Hotels.com guest review
"No bath - no mini bar: you're kidding, right?"
No mini bar, no amenities- no bath, only shower, not even a corkscrew, food available only at certain times, food way over priced - none of this could be discerned until in the roomGenuine Hotels.com guest review
"Horrible vallet parking"
The room itself was beautiful. Spacious, clean, comfortable beds. The lighting was utilized by touch pads which took time to getting used to. However the air conditioner was half broken and it took the room a long time to cool down. The vallet parking was my main issue at this hotel. I called ahead for my car and they said it would be on 42nd street. […] However when I got downstairs and asked the man on the street where it was, he said it would be on the mezzane level and that I needed a recipt to prove I paid for the service. This was after the lady at the front desk said I have a zero balance and didn't need anything. There seems to be a major miscommunication between the hotel and the vallet parking service. VERY UNPROFESSIONAL. Boone seemed to be able to give me a straight answer. Read moreGenuine Hotels.com guest review
excellent experienceGenuine Hotels.com guest review
Overall very goodGenuine Hotels.com guest review
Lovely stay at the hyatt. Rooms were beautiful. Service was outstanding. Once they found out it was our abbiversary they upgraded our room to club floor and had strawberries and champagne sent to the room. Nice touch. Check out was wonderful. Very niceGenuine Hotels.com guest review
The location and the fact that they let us check in early is the only good things about this hotel. We booked a club room, which was subpar, the Club staff members were unfriendly and hospitable and not helpful. The shower curtain was covered in mildew and mold, and I asked the Club conceirge to call and have it changed, after being aggravated that […] I was speaking to him he did call, but to our dismay when we got back to our room later that night it still had not been changed. I had to call back 3 times in order to get housekeeping to come up and change it, even though they said each time that they would be right up. They took so long I had to go ahead and put my little girl to bed, but when the housekeeper got there, he knocked but did not wait for us to answer the door, and barged in turning all the lights on and banging the door, with barely an apology when he saw me standing there. He woke up my little girl, and took 45 min to change a hookless shower curtain, being extremely loud. Needless to say, this Hyatt stay was the worst one I've been to, especially for the price. The quality an d friendliness of staff I might as well have been at a 2star hotel. Read moreGenuine Expedia guest review
"Not worth the 4.5 Star rating"
Our stay was on average not a good one. 1: The hotel has a complicated set of elevators that makes it difficult for anyone below floor 17 to get to the higher floors. 2: We were charged US$56.00 to receieve 4 packages but if we wanted the packages brought to our room it would be another US$40.00. 3: Their internet daily fee is very high. 4: On our third […] day upon returning to our room at 4.00 pm we discovered that our towels were taken away as they were left on the floor but were not replaced. We had to use hand towels to dry ourselves. We went to complain to the conseierre who rudely stopped us and said "union rules do not allow me to talk to you about this, see the front desk or house keeping manager". We went to the front desk complained about both and a promise was made that our room would be re-serviced. We returned at 1.00 am to find no towels and the room still not cleaned properly. It took over an hour to find the night manager who personally delivered fresh towels as we were to be married in the morning. He promised not to charge for that night. 4: We asked for a wake up call and another one 10 minutes later as our pick up was 5.00 am to go to Japan on our honeymoon. We never recieved the wake up. The reviews on this hotel are mixed and there is definately a service issue with the hotel. You were never made to feel welcome. It is not a 4.5 Star hotel. We most certainly will not stay there again or recommend it. Read moreGenuine Hotels.com guest review
Good location. Service is fine as you would expect from Hyatt. Room was very tired, bathroom plumbing leaked and bathroom was not cleaned well upon arrivalGenuine Hotels.com guest review
"Convenience but very uncomfortable Hotel"
Of course the Hotel location is convenience, but very uncomfortable Hotel, services is very snobby and staff eagerly waiting for their tips. (Perhaps if you wear formally it might command their attention). Hotel Entrance is like shopping centre, the check-in counter is on second level. No proper Hotel shop front for car/taxi to unload the luggage. If […] rental a car, there is no proper Hotel car park space. It has to park other building by the car valet which cost US$65 per day/entry which no in and out trips. Read moreGenuine Hotels.com guest review
"Great hotel overall"
Great hotel and location. Room was contemporary and clean and nicely decorated. Only complaints are that shower wasnt as nice as the rest of the room. And instead of a desk, there was just a very small table and chair.Genuine Hotels.com guest review
"Nice hotel, easy to catch the subway to go anywher"
The hotel was nice overall. They do charge for every little thing though. You would think you would at least get free wifi but they charge you for that. If your just sleeping at a hotel and gone the rest of the time I'd get something cheaper.Genuine Expedia guest review
"Nice Hotel next to Grand Central"
The lobby was very busy but staff were friendly and very helpful.Genuine Expedia guest review
Great location, beautiful, self check in machines nice staff. The only thing I didn't like was that the restaurant downstairs is closed from 2-5pm!!! And room service closes by 11pm. So you have to eat at the little food market next to reception :/Genuine Hotels.com guest review
The hotel was wonderful we enjoyed our stay and the location is great..Genuine Hotels.com guest review
Room was OK.A little dusty around the edges. Bathroom was very cramped.Genuine Expedia guest review
"Not a 4.3 rated Hotel"
After the first night our room was not cleaned. After the second night I had to ask for the room to be cleaned. Overall the hotel rooms are poorly lighted and the bathroom was outdated. For the money not a very good deal. No, correction it was the worst hotel I have stayed at ever.Genuine Expedia guest review
I got there at 1:30 AM. They would not let me check in for 40 minutes because Hotels.com took that long to send them the booking. They were not very proactive about getting the confirmation from Hotels.com. Both Hotels.com and the Grand Hyatt did a poor job on this one.Genuine Hotels.com guest review
"Great all-around experience!"
I booked two nights over Columbus Day weekend for my wife and I and two teenage kids. We enjoyed every aspect of the hotel - great location, easy check-in, friendly staff, and a clean and comfortable room which was very quiet with all modern conveniences. We also enjoyed the Grand Central shops and on-premises subway entrances. Although we were on […] the 31st floor, we were inside the "U" shape of the hotel, and neighboring buildings are taller, so the view was average. I parked at 200 Park Ave which was a great garage, but it was a little cumbersome to get between the garage and the hotel. Valet parking would be a more convenient, although more expensive, option. We would definitely stay here again, if the price is right! Read moreGenuine Hotels.com guest review
"I will be back 2 this location next time"
express checkin worked, easy any request was handled quickly great location for easy access to subwayGenuine Hotels.com guest review
I stayed with a colleague for business and we really enjoyed it! We ordered coffee both mornings (which was like $20 but that's what you expect at a hotel like this) to be delivered to the room in the morning and they were there at the exact time we requested with every detail we requested. Very attentive staff, clean hotel, good location… especially […] for catching a cab. I would stay again! Read moreGenuine Hotels.com guest review
Was in the NY area for a family gathering and the Hyatt was very convenient due to its proximity to Grand Central. My room was nice and spacious. Check-in was great; even though I arrived 2 hours early, I was able to get into my room. Friendly staff.Genuine Expedia guest review
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