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1 room, 2 adults
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109 East 42nd Street, at Grand Central Terminal, New York, NY, 10017, United States of America, ‏‎866-539-8122
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4.1 / 5Excellent

Score breakdown (from 3,971 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.2
  • Comfort
    4.1
  • Condition
    4.2
  • Neighborhood
    4.5
3.0 / 5Good
The locations certainly was perfect for our stay, centrally located, easy access to subway. The room was extremely small, we had to have a roll away bed because they had sold out of the second queen bed. In order to get into bed on one side, we had to step over the roll away, the roll away was so uncomfortable we had to pile blankets and sheets on top to keep the springs from digging into my son's back. Bathroom was so small - lobby was OK, very loud music going all the time, several of the elevators did not work, hotel gave away candy as a gesture of good will? probably would not stay there again.
Genuine Hotels.com guest review
1 night family trip Jul 17, 2015
A Traveler
US
1.0 / 5Poor
"Worst hotel experience ever."
This rates as the worst hotel stay ever. The room was well below average, no tea and coffee making facilities, no full length mirror. The club room was not what I have come to expect from the Hyatt brand, nor was the service. Location wise, this is a fantastically placed hotel, but there are many other hotels within the area, where one will receive superior service and rooms.
Genuine Hotels.com guest review
4 night trip with friends Jun 24, 2015
katrina
US
5.0 / 5Outstanding
"Wonderful stay!"
The Grand Hyatt is a wonderful place to stay; got a great deal on Hotels.com
Genuine Hotels.com guest review
5 night business trip Jul 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Family weekend getaway..."
My family and I spent a fun filled weekend in NYC and the Grand Hyatt made our visit very pleasant. The staff was extraordinary, the room was immaculate and the location was fantastic!! We would definitely book this hotel again!!
Genuine Hotels.com guest review
2 night family trip Jun 19, 2015
Ronald
US
4.0 / 5Excellent
"Constant darkness."
Very good. The only real problem was that we only had blackout shades in the room so there was no possibility of daylight in the room- very unpleasant! We could not open our shades as there were other hotel room windows extremely close because of the u-shape and we would have no privacy at all. If only they also had some sheer curtains to let daylight in and provide some measure of privacy.
Genuine Hotels.com guest review
4 night trip with friends Jul 2, 2015
Peggy
US
5.0 / 5Outstanding
Great Location. Major attractions within walking distance. Plan on returning when I need to visit New York. The pastrami sandwich in the balcony restaurant is wonderful!
Genuine Hotels.com guest review
4 night family trip Jul 1, 2015
Federico
US
4.0 / 5Excellent
"Pros and cons"
Great location Clean and comfortable room Only two working elevators which created a problem Business center not working
Genuine Hotels.com guest review
5 night trip Jul 1, 2015
Lisa
US
3.0 / 5Good
The hotel is in a great location. I booked a room with a king sized bed, but got a queen.
Genuine Hotels.com guest review
1 night family trip Jul 3, 2015
A Traveler
US
4.0 / 5Excellent
"Great Location, good price for NYC and satisfying"
We choose the Hyatt for its location and that proved to be the right choice. Being on 42nd street we were close to everything. The lobby of the Hyatt Grand is as its name suggests "grand". Hyatt really knows how to run a hotel as almost every detail is well thought out. The elevators for example are no-wait and fast. The room was small but comfortable and well appointed. Unfortunately, there was a window looking out to another set of windows but the room was very quiet and the cleaning service great. We would stay there again.
Genuine Hotels.com guest review
3 night romance trip Jul 2, 2015
Alexander
US
4.0 / 5Excellent
it's been 10 years since I last stayed. I visited with my oldest daughter when she turned 21, we shopped, ate and saw a broadway show. This time I was here with my boyfriend. The lobby is beautiful, the rooms were so-so. I felt in a way that since I booked through Hotels.com we were assigned to our room. Was surprised there wasn't a pool. Some concierges are better than others. But for the price and location, it is a good deal.
Genuine Hotels.com guest review
2 night romance trip Jun 27, 2015
Patricia
US
5.0 / 5Outstanding
"Perfect Hotel with Perfect Location!"
Hotel staff - exceptionally helpful. Hotel location - perfect! I will always choose this hotel any time I am in NYC!
Genuine Hotels.com guest review
3 night trip with friends Jun 25, 2015
Judith
US
4.0 / 5Excellent
"Did feel like the 30m commute"
I stayed here because I was busy at work and needed to stay in the city, I live in Westchester, NY, for a few days. Nice hotel. It was just what I expected from the Hyatt.
Genuine Hotels.com guest review
2 night business trip Jun 11, 2015
Dana
US
4.0 / 5Excellent
"Somewhat responsive management, needs work."
Rather disappointing. My wife needed to check in a day before me. She was assigned a disabled accessible room (I reserved a standard room) and the dowel in the closet was too low to the ground for her to hang up her dress without it reaching the floor to get winked. (It was not a long dress but was above the knee.) The front desk at first said they would move her in the morning. They finally relented and moved her that night. The room we had was well worn with the paint flaking off the bathroom ceiling and the doors. The wall had actual chips out of the wood venir. We had two rooms reserved and when my daughter needed to change plans they wanted more than we prepaid for the the reservation to change it. So to change the reservation would cost about 130% more than the original reservation in addition to what we already paid. Management did send us a bottle of champagne. Pretty expensive bottle, when you think about it.
Genuine Hotels.com guest review
3 night family trip Jun 26, 2015
Daniel
US
5.0 / 5Outstanding
"Great stay!"
Everyone was extremely helpful. We were given great info on using the subway and getting to the places we needed to go. Room was spotless and the view was great. We required a much earlier check-in and were accommodated very nicely. Being connected to the Grand Central station made everything so much more convenient. We will definitely choose this hotel again!
Genuine Hotels.com guest review
1 night romance trip Jun 20, 2015
Clarissia
US
4.0 / 5Excellent
"HIDDEN FEES but comfortable stay"
Check in was slow. Although paid in full, we were made to leave a 100$ security deposit, and were assured it woukd be instantly returned upon check out. Three days later I called as it had yet to be returned. The phone rep told me I was mis-informed and it always takes 3-4 days. Parking cost is 70$. Once parked, plan on taking cabs, walking, or getting on the subway next door at Grand Central, as you cannot take your car in and out. Its 70$ over night and when you are parked, you are stuck. My advice, find a cheaper garage and take a cab to the hotel. We stayed on the 16th floor in a club level room. This entitled us to snacks, drinks (alcohol extra) and a breakfast in their private area with outside patio. This area was very nice. The breakfast slection was amazing, but the hot food was cold (eggs and potatoes). Everything else was wonderful. Our room was nice, clean and comfortable. We slept well and couldnt hear the city noise at all.
Genuine Hotels.com guest review
1 night romance trip Jun 26, 2015
carrie
US
5.0 / 5Outstanding
"Great place to stay in NYC"
Best hotel I have stayed in during a trip to Manhattan. My family from England loved it. Stylish hotel in a fantastic location with really nice staff.
Genuine Hotels.com guest review
1 night family trip Jun 20, 2015
Garry
US
5.0 / 5Outstanding
"Great location"
Very convenient location!
Genuine Hotels.com guest review
2 night family trip Jun 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Superb Front Desk"
Excellent front desk staff with attention to detail, warm and friendly, hospitable, go extra mile, definitely highlight of hotel experience
Genuine Hotels.com guest review
2 night business trip Jun 20, 2015
Sampeter
US
5.0 / 5Outstanding
"Perfect location"
Perfect location. Originally considered staying close to Time Square - that place is too creepy. We were next to Grand Central station which was convenient for subways and great shops and restaurants. The neighborhood was nice and safe but so is the majority Manhattan. Hotel had everything we wanted.
Genuine Hotels.com guest review
3 night family trip Jun 14, 2015
Mark
US
3.0 / 5Good
"Somewhat Disappointed"
Somewhat disappointed in the room, considering the hotel. We got a discount rate, which I suspect are reserved for the smaller rooms. This was smaller than I expected, though it was clean. Also, the air conditioner could not keep up. Considering the size of the room, it was surprising that the temperature did not fall below 75, even with the thermostat cranked all the way down to 65. A little too warm for comfort, especially sleeping.
Genuine Hotels.com guest review
5 night family trip Jun 10, 2015
Gary
US
4.0 / 5Excellent
"MIDTOWN MARVEL"
amazing service. Room had an okay view but worth it for the amazing location
Genuine Hotels.com guest review
2 night family trip Jun 12, 2015
Marykate
US
4.0 / 5Excellent
"Perfect location"
He made a last minute impromptu trip to NYC on less than 24 hours and stayed at this hotel. We've stayed at Grand Hyatt's all over the world and are very impressed with the brand. This location was in a great location right next door to the Grand Central Station and only a couple of blocks from Times Square. It was a feasible location as many tourist areas such as Rockfeller Center, Empire State Building, Chrysler Building, Central Park, etc, were all within walking distance, and for places further, the subway was next door. The hotel had a nice lobby and a concierge that gave great recommendations on place to see. Room was small, but typical of NYC. Room was very dusty and not maintained well. On our second night, housekeeping didn't give us any hand towels. I'm not one to complain so i never said anything. What I didn't like was that if you before check in or after, the hotel charges $3 for each piece of luggage that they hold for you. In all my years of travel, I've never seen this and felt nickel and dimed for this. Nice food options in hotel including a snack place and so many nearby places to eat. I would stay here again mainly for the proximately.
Genuine Hotels.com guest review
2 night family trip Jun 13, 2015
Javed
US
4.0 / 5Excellent
"NYC 2015"
It was a great stay close to a lot of the things I wanted to do
Genuine Hotels.com guest review
2 night romance trip Jun 12, 2015
Samantha
US
4.0 / 5Excellent
"Getaway"
Had a great anniversary weekend with my husband at the hotel. Room service is a bit overpriced, for coffee and one omelette $60.
Genuine Hotels.com guest review
1 night romance trip Jun 13, 2015
Christina
US
5.0 / 5Outstanding
"Excellent room and delicious food"
The hotel restaurant had exactly the meal I wanted, given that an operation has limited the amount and kind of food I can eat. The menu advertised a small portion meal, which was just the right size, and was absolutely delicious. The wine selection is also very good. The cost may be considered "pricey," but you get excellent quality consistently. We could eat in comfort then catch a cab to Lincoln Center without having to rush.
Genuine Hotels.com guest review
1 night romance trip Jun 6, 2015
William
US
4.0 / 5Excellent
"too big and impersonal"
Cool and impersonal. Huge and expensive Hotel. You do not get what you paid for. Nevertheless is a Hyatt, so it is a clean confortable room. But No extras. No luxury at all for the 600 a night (after taxes) you pay.
Genuine Hotels.com guest review
2 night business trip Jun 8, 2015
ALFONSO
US
3.0 / 5Good
"Ok"
Valet parking too high 70 bucks
Genuine Hotels.com guest review
1 night romance trip Jun 6, 2015
Samuel
US
5.0 / 5Outstanding
"Awesome hotel"
The hotel was awesome! The room and bed were comfortable and the location was ideal. (next to Grand Central Station) We arrived early and were told they would put a rush on cleaning the room and that they would call us when it was ready. Two hours later I asked the desk and they said it was ready and apologized. That night we had a wine and cheese tray in the room. That was pretty nice!
Genuine Hotels.com guest review
2 night romance trip Jun 5, 2015
Diane
US
4.0 / 5Excellent
"Grand Hyatt - small rooms, nice people"
For the money our room was small and the bathroom was also small. Overall our stay was good. Our one complaint was having housekeeping go down the hall knocking on doors with a key or other metal object at 8:00 a.m. when checkout is at 11 a.m. We could hear them way down the hall before they even got close to our room. The one day we could sleep late - not!
Genuine Hotels.com guest review
1 night trip with friends Jun 8, 2015
Karen and Jim
US
4.0 / 5Excellent
"Always a good place to stay..."
I have stayed before and always enjoy the stay. The hotel is very busy which can be annoying at times, but, the staff is always amazing. Rooms are very comfortable though I always seem to have trouble with the fancy light switches. Can't beat the location, though, again very busy.
Genuine Hotels.com guest review
1 night business trip Jun 7, 2015
A Traveler
US
4.0 / 5Excellent
"We'd stay again"
The room was a bit too warm and we couldn't figure out a lot of the high tech electrical features! But the set up of the room was beautiful. We would stay again.
Genuine Hotels.com guest review
1 night romance trip Jun 7, 2015
A Traveler
US
4.0 / 5Excellent
"a great place to stay"
Everything was good except for the fact I couldn't get the input on the TV to change but other then that I very much enjoyed my stay
Genuine Hotels.com guest review
1 night trip Jun 6, 2015
jeremiah
US
5.0 / 5Outstanding
"great stay"
Great hotel in a great location. Room tv wasn't working when I first got to my room but that problem was solved very fast.
Genuine Hotels.com guest review
1 night romance trip Jun 6, 2015
Lavar
US
4.0 / 5Excellent
"Great when inside!"
Great New York hotel with a beautiful lobby in a very central location, but with and extremely busy and dirty (almost chaotic) street entrance due to the Grand Central Station proximity.
Genuine Hotels.com guest review
3 night family trip Jun 4, 2015
Giovanni
US
5.0 / 5Outstanding
"Great experience. No problems. Will be back."
We came to NY to see some sights. The Grand Hyatt has a great location for everything. Room was comfortable, clean, and well appointed. They give a coffee maker with free Starbucks if you ask for it--nice touch. Staff were courteous and prompt. After reading some negative reviews we were apprehensive, but what we experienced was what one wants from a hotel. That enabled us to focus on our visit to NY and not the place where we stayed.
Genuine Hotels.com guest review
1 night romance trip Jun 5, 2015
Charles
US
5.0 / 5Outstanding
"Fun weekend in NYC"
What a beautiful hotel and check in was a breeze. The only complaint was the valet parking was expensive and a tad difficult to get the car back.
Genuine Hotels.com guest review
1 night trip with friends Jun 5, 2015
Chad
US
5.0 / 5Outstanding
"First of many visits."
My boyfriend and I enjoyed our stay at the Grand Hyatt. Everything was amazing about our stay except the fridge in our room didn't work which was quickly replaced by the staff. The hotel is conveniently located near grand central station which have lots of shops and food to enjoy and also the subway trains that connects you to all the attractions of New York. We enjoyed the beautiful restaurant located in the hotel to celebrate my boyfriend birthday and the market downstairs is also most convenient for late night snacks.
Genuine Hotels.com guest review
3 night romance trip May 29, 2015
A Traveler
US
4.0 / 5Excellent
"Great location"
Moved son into apartment for summer internship. Took the train into city - very convenient getting to hotel with all of our stuff. Enjoyed being able to walk around the city and not have to take cabs/alternate transportation. Chose hotel for it's location - very good experience overall.
Genuine Hotels.com guest review
1 night family trip May 31, 2015
Jennifer
US
5.0 / 5Outstanding
"Great location"
The location is perfect and since it is next to Grand Central station it is easy to commute. My room had a very modern feel which I really liked.I will definitely come back in the near future.
Genuine Hotels.com guest review
1 night trip with friends May 30, 2015
Leyla
US
4.0 / 5Excellent
"A nice hotel"
Nice facility in good condition room was spacious by NYC standards and comfortable
Genuine Hotels.com guest review
1 night trip with friends May 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location"
Hotel was great. It is in a great location and very clean.
Genuine Hotels.com guest review
2 night family trip May 29, 2015
rachael
US
5.0 / 5Outstanding
"Amazing modern hotel in prime location in NYC"
I was very impressed by this hotel. They allowed us to check in at 8 in the morning and check out at 1h30 instead of 11, free of charge. The hotel is trendy,modern and spotless. The room was clean, comfortable, pretty and spacious. There is a Starbucks in the lobby as well as another restaurant. And what to say about the location... It connects to Grand Central Station, and I had a direct view of the Chrysler building from my room. Free safety deposit box, free wifi.I will definately stay there for all my future NYC trips.
Genuine Hotels.com guest review
2 night trip with friends May 30, 2015
lidia
US
5.0 / 5Outstanding
"Great stay"
Next to Grand Central. It's a nice space to end the day after visiting New York for whatever reason
Genuine Hotels.com guest review
2 night family trip May 29, 2015
JOSE AURELIO
US
4.0 / 5Excellent
"Chosen for location"
Location was great - service people were nice - room was less than perfect. Broken clock, shower leaked terribly, broken outlet cover and no luggage racks.
Genuine Hotels.com guest review
3 night trip with friends May 28, 2015
Anne
US
4.0 / 5Excellent
"great location!"
Absolutely nothing bad to say about my stay. Hotel was in a great location very close to Time Square. Only problem was that my TV wasn't working the night that I stayed. They sent someone to try to fix the problem, but were not able ot fix it. They sent us cookies and chocolate covered strawberries to make up for the TV problem.
Genuine Expedia guest review
Other trip Jun 2, 2015
Jared
US
5.0 / 5Outstanding
"Great NYC weekend!!"
Enjoyed stays here before. Love location right at Grand Central! Baths could use a little updating! Otherwise room nice and comfortable- fairly spacious when it comes to nyc. $3 per bag charge to hold our bags before our final departure - never had to pay before. Maybe this is new- across industry. Was sent chocolate covered strawberries because at check in they knew we were celebrating a birthday!!!nice touch ;) will go back!!
Genuine Hotels.com guest review
1 night family trip May 30, 2015
carrie
US
5.0 / 5Outstanding
"All good!!"
Everything was perfect! Would stay at this hotel again.
Genuine Hotels.com guest review
2 night family trip May 29, 2015
marty
US
5.0 / 5Outstanding
"Awesome hotel!"
Great stay! Hotel gave us an upgraded room. Great area and definitely recommend.
Genuine Hotels.com guest review
1 night trip with friends May 30, 2015
A Traveler
US
5.0 / 5Outstanding
"I would stay here again"
Excellent hotel. They actually have friendly staff. We were given a guided tour of the roof even. Would stay again. Optimal location with grand central right next door!
Genuine Hotels.com guest review
2 night business trip May 20, 2015
Brian
US
5.0 / 5Outstanding
"Great hotel next to Grand Central Station"
The check-in staff was very friendly and the hotel was very modern.
Genuine Hotels.com guest review
1 night business trip May 30, 2015
Jeremy
US
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