Reviewed by a Hotels.com guest on Feb 28, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
"Beautiful Hotel! Very Clean!"
Wonderful time!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Beautiful!!"
Awesome location!! Beautiful views of the bay, great places to roam and eat.Genuine Expedia guest review
Response by Hyatt Regency San Francisco Thank you for the 5-star review! Glad you enjoyed the convenient location of our hotel and the beautiful bay views! Please come back and see us again soon!
"Parking is expensive!"
The hotel was very nice, with an impressive interior lobby/atruim. The major disappointment was the very high cost of parking. $57 for one night!Genuine Expedia guest review
"Excellent location and service"
This was a wonderful hotel. Staff was friendly and helpful in providing me with info for dining and transportation options to the Orpheum for my daughter's big Christmas gift of seeing The Lion King musical. The atrium was beautiful, room was comfy and clean..the ferry building is right across the street. Shopping and eating is within walking distance..will […] definitely stay again! Read moreGenuine Hotels.com guest review
Response by Hyatt Regency San Francisco Thank you so much for the review! We hope your daughter enjoyed the Lion King musical! The atrium lobby at our hotel during the holiday season is definitely a 'must-see' in San Francisco! We appreciate your business and thank you for staying with us! Look forward to welcoming you and your family back in the near future!
"clean and nice"
No complaintsGenuine Hotels.com guest review
"Good hotel, but extras are not worth the $$"
I had the buffet breakfast in the hotel restaurant. It was mostly awful. The coffee was excellent. The granola was good. The eggs and corned beef hash were tepid and dried out. The french toast was inedible. I would have done better to order off the menu, but didn't want to wait around for service. Parking is outrageous - $60/day. Wifi is extra.Genuine Expedia guest review
Cleanliness and comfort of room, location is simply perfect with a very personable staff!Genuine Hotels.com guest review
Response by Hyatt Regency San Francisco Thank you for the 5-star review! We truly appreciated you business and compliments. Please come back and see us again soon!
"Great hotel for business or pleasure"
The atrium impressed me as I walked to check-in. Dangling lights (double quantity due to the holiday season) really add some awe to the massive space. I found my room to be spacious, with a nice view of the Ferry Building, including a door wall that opens for better viewing/fresh air. The bathroom is a bit snug, but the shower head was nice and high, […] the water pressure was great, and the water could get nice and hot quickly. Drinks and apps at the hotel bar were nice, and the ambiance of looking into the atrium is a great touch. The location is great. Walk to the Financial District, down Market St., or to the Ferry Building for some Blue Bottle coffee. The BART station is nice and close too. Read moreGenuine Expedia guest review
"San Francisco Gem of a hotel"
This hotel was just perfect to explore the embarcadero and union square. the staff were excellent and accommodation were comfortable, clean, and tasteful. We received an affordable rate who h made it even more desirable.Genuine Expedia guest review
"Great Location"
Awesome location and views of the bay. Good restaurants and service. Great location with awesome restaurants within walking distance.Genuine Expedia guest review
"Great location, very clean hotel!"
Clean, relatively quiet, housekeeping staff does a wonderful job!Genuine Expedia guest review
"Hyatt Regency at the top of its game!"
I stayed for one evening on business at the hotel and I have to say they really go out of their way to ensure your stay is memorable. From check in to check out you are treated like royalty! The only reason I didn't rate give a top overall rating is because it is expensive!! Over $60 for valet(including tip) $22 for express dry cleaning(for 1 suit!). […] $30 for the breakfast buffet(including tip) an drinks at the bar were good and sting, but spendy! All in all I will recommend the Hyatt over and over again, because it is a top notch establishment, but be prepared to pay for it! Read moreGenuine Hotels.com guest review
"Great Location! Great Staff!"
We stayed at the Regency Club at the Hyatt--well worth the extra money over standard hotel room prices! We were on a much higher floor, but the Regency Club gave us access to even better 360 degree city views--and tons of extras. Our own very friendly, well informed concierge (Larry--extremely helpful and personable), plenty of snacks, meals, and drinks […] in the Regency Club were included or were a minimal cost (for liquor--at most half price for the area). We are planning all of our future vacations be at Hyatts with Regency Clubs after our very favorable experience here! The room was a bit smaller than other hotels, but the Regency Club made it worth it (hotel room was very nicely designed and loved the bathroom--great lighting for a change). Larry was a gem! His assistance and referrals were monumental in our having a great vacation. Thanks! Read moreGenuine Hotels.com guest review
"Good business hotel"
great décor in the lobby, wonderful holiday decorations, lovely views of the bay from patios but rooms/fixtures are a bit oldGenuine Expedia guest review
"To much for to little!"
It was at most a three star hotel for four hundred dollars and sixty dollars for valet. The faucets were not working correctly. The bathroom was old and wallpaper dingy. Our room was next to the ice skating which we were told that music would be playing until 10pm. However, the hotel neglected to mention that we could hear every word plus the loud speaker […] with announcer. I think they should have been more considerate. Now I remember why I do not like staying at Hyatt hotels. Read moreGenuine Expedia guest review
"Embarcadero location not enough for 4 stars."
I could not believe this hotel recieved such a high rating! If you want to stay in the Embarcadero, I suppose this would be a good option, however, the rooms are small & feel crowded. This would not be so bad if it had been clean! The bed looked as if the sheets had not been changed, and the bathroom was dirty, with mold in the tub! The staff was friendly, […] but the service was slooow despite only seeing a handful of other guests. Overnite parking fees of $50.00 not mentioned in reservation. Room service food mediocre. I would not stay here again, especially considering the abundance of truly top notch hotels in the City. Read moreGenuine Expedia guest review
"Great Hotel convenient to Mass transportation"
Great convenient hotel.. Regency Club upgrade charge was not worht the $$. Too many kids running around unsupervised.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
We enjoyed the location of the hotel and LOVED the decor for Christmas We stayed in this same hotel well over 20 years ago when there was nothing more than the Ferry building around the area The hotel never felt old or tired.My only suggestion would be to improve on the water pressure and temperature of the water in the bathroomsGenuine Hotels.com guest review
We enjoyed the location of the hotel and LOVED the decor for Christmas We stayed in this same hotel well over 20 years ago when there was nothing more than the Ferry building around the area The hotel never felt old or tired.My only suggestion would be to improve on the water pressure and temperature of the water in the bathroomsGenuine Hotels.com guest review
Response by Hyatt Regency San Francisco Thank you so much for your great review! I'm sure things have changed since the last time you visited and we are delighted you enjoyed the holiday decorations! Your suggestion is greatly appreciated and will share with my engineering team to review. We look forward to welcoming you back soon!
This is a fabulous hotel in a great locationGenuine Hotels.com guest review
"Fun overnight to the city"
Great location. Right across from the ferry building. You are close enough to walk to chinatown, downtown, or union square. The staff here was very friendly and helpful. Concierge was able to book us at a great restaurant after our show. They are setting up their holiday decorations. The lights are beautiful . We loved our stay.Genuine Expedia guest review
Response by Hyatt Regency San Francisco Thank you so much for the great review! We are delighted you had a wonderful experience at our hotel! I must agree with you the holiday decorations in the lobby is absolutely amazing and unique. We are glad you like it! Please come back and see us again soon!
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"very nice"
The hotel was beautiful and the staff was so helpfulGenuine Expedia guest review
"Good location safe neighborhood"
We live in Bay area. We decided to take romantic getaway and spend the night in SFO this time and not drive back home at night. The place is ok and the location is great. They charged us extra for Bayview room but when we went there you have to stand in the balcony or only from one corner of the room you could see the "Bayview". Otherwise you it was […] the view of Embarcadero 4 building on your face. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Location cannot be beat!"
GREAT LOCATION! This is a very nice hotel in the Embarcadero/Financial District. It is close to shopping, great food and public transportation is a pleasure. The one downside to me is that this is a HUGE hotel. It is big, empty space which does not allow for the staff to integrate with the guests easily. I prefer a smaller feeling in a hotel... but […] you cannot beat the location. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great location"
The hotel is in the Financial District, so while it is a very clean/safe area with all transportation within the block, most street-side restaurants and coffee shops closed for the entire weekend. The hotel is geared for the business person, so the hotel staff was attentive and quick...also very pleasant. Except for a shortage of hot water in the […] shower, our stay was perfect. Read moreGenuine Expedia guest review
"Still Our Favorite SanFrancisco Hotel"
When we checked in we opted for a bay view room for a $30 premium. The room's safe was missing - where it had been was quite obvious. A phone call to the desk got us moved two doors away to another bay view room with a safe. When my wife tried to open the sliding glass door to the view, it fell out of the tracks. Another phone call got the head of maintenance […] right up to the room but he diagnosed the problem as too serious to fix in a reasonable time so he called for another change of room but he though an upgrade was called for. A bellman was sent up to move us to a bay view room with a walkout patio on a "Regency Club" floor that included full membership for the three days we would be staying. This included a lavish breakfast buffet, all imaginable drinks and snacks all day, serious pre-dinner hors d'oeuvres and an honor bar. It's located in the circular glass-walled room on the top of the property. It was lovely and we fully appreciated the hotel's eagerness to make up for the problems. They definitely succeeded! We have stayed there many times but this was the first time there were any problems and they certainly did well by us. Read moreGenuine Expedia guest review
Response by Hyatt Regency San Francisco Thank you for your review. We apologize for the inconvenience occurred. It is great to hear our staffs were able to offer a resolution to your issues in a timely manner. Glad you enjoyed the Regency Club floor amenities and we truly appreciate your business. We look forward to welcoming you again in the near future!
"Great hotel for a weekend getaway."
We love to stay here. We always get a bayview room which has a nice balcony overlooking the embarcadero and the bay. Love the architecture of the hotel, the balcony and the location is great!Genuine Expedia guest review
Response by Hyatt Regency San Francisco Thanks so much for the 5-star review! Sounds like you had a wonderful time at our hotel! The view from your room is absolutely beautiful! We look forward to welcoming you back soon...maybe this holiday season?
"Anniversary Get Away"
The staff would bend over backward to do things for you. My husband and I were celebrating our anniversary and loved every minute of it. I would highly recommend this hotel to my friends and family.Genuine Expedia guest review
Response by Hyatt Regency San Francisco Happy belated anniversary and thank you for the 5-star review! We are delighted to hear you and your husband had a wonderful time with us. Your recommendation is our biggest compliment. Please come back and see us again soon!
"Outrageous parking charges"
The hotel is nice but a bit outdated. The room was cold no matter how the thermostat was adjusted. Considering how high the room rate was, there should have been free internet but it was extra - a lot extra, and so was parking. The overnight parking charge was the highest I have ever seen in any city, any where.Genuine Hotels.com guest review
"Great hotel, great location!"
Staff, location and room was great. Valet service extremely expensive. Atrium was beautiful and our balcony room was worth the extra money. Bathroom in need of updating.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Perfect location, great staff."
Stains in the carpeting were a little disappointing, but the bed was very clean and comfortable. The hotel is older, so it is entitled to have a few minor issues. Overall, the room was very clean and comfortable. Loved the location and the staff. I would visit again.Genuine Expedia guest review
"Excellent location"
It was very enjoyable and we especially enjoyed the Regency Club.Genuine Hotels.com guest review
For the price, I was very disappointed that guests must pay for internet access and that not even a simple, continental breakfast was included. Next visit we will go back to our "go-to" hotel near Union Square.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"disappointing"
the room thermostat is old fashioned and would not cool the room.Genuine Expedia guest review
"Great Hotel"
Great hotel. Well worth every penny you spend. Great location, the staff was so professional and friendly, and the ambiance was superb. Staying there really took the stress out of traveling and made us feel relaxed.Genuine Expedia guest review
Response by Hyatt Regency San Francisco Thank you so much for your 5-star review! We are delighted you enjoyed the convenient location of our hotel! It is always great to hear compliments on our staff and I will be sure to share your comment with them. Please come back and see us again in the near future! Warm regards,
"loved the location near the water"
Staff was extremely pleasant and helpful. We have stayed here before, but found customer service to be stepped-up this time! We will be back!Genuine Hotels.com guest review
Response by Hyatt Regency San Francisco Thank you for the 5-star review! I will be sure to share your compliments with my team! We look forward to welcoming you back soon!
"Convenient downtown location"
Typical high quality you would expect from a Hyatt. It is close to the BART for easy access to/from the airport. Being in the next to the Embarkadero shopping center, there are many shops and restaurants nearby. Also it is close to the bay where there are many new good restaurants, farmer's market and soon, the new Exploritorium museum. It is a favorite […] with conventions so tends to book up quickly. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Good location and nice vew of the Bay Bridge"
We stayed at the Hyatt for just one night. The hotel located in the Financial district, a few blocks away from the most tourist areas. We actually prefer this way. We were there for the weekend and we really enjoyed the empty streets. The room is large for SF standards but the bathroom is relatively small. There are plenty of power outlets so you can […] always find one to recharge you gadgets. The hotel seems well maintained (but a little dated). The light decoration pending from the roof in the lobby is very nice. The bar in the lobby is good but we wanted to go to the Regency Club on the rooftop. However, we arrived too late. They informed us that it closes at 9:00pm and also you need to make reservations. This is not a budget hotel at all but if you want to stay in a good hotel in SF there are no cheap options. You can find low-cost hotels in the nearby cities for a lot less but then you have to drive back to SF what may take around 30 minutes depending on where you stay. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Was great location and hotel was very clean and helpfulGenuine Hotels.com guest review
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