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  • Grand Hyatt San Francisco Union Square
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1 room,  2 adults 
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Room 1:

Grand Hyatt San Francisco Union Square - San Francisco

37.78911, -122.40682
4 stars
345 Stockton St, San Francisco, CA, 94108 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $189
available on 05/31/13
Price Match Guarantee
4.4 513 5

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    Grand Hyatt San Francisco Union Square
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    Overview of Grand Hyatt San Francisco Union Square - San Francisco

    Location.
    The 36-story Grand Hyatt San Francisco Union Square, one of only two hotels that stands on Union Square, is located in San Francisco, California, adjacent to Union Square's shops and galleries. The hotel stands 1 block from San Francisco's cable cars and 2 blocks from Chinatown. Nob Hill and the Westfield San Francisco Centre are within 4 blocks of this hotel. The San Francisco Museum of Modern Art is located 6 blocks away.

    Hotel Features.
    The hotel's OneUP Restaurant serves California-style cuisine, traditional favorites, signature dishes and vintage wines in a casual setting. Live music is offered Tuesdays to Saturdays between 7 PM and 10 PM at the adjacent OneUP Lounge. A business center and function rooms are available at this pet-friendly hotel, as is wired and wireless Internet access for a fee. Business and secretarial services are also available. Valet parking is available nearby (surcharge). A 24-hour fitness center, located on the 25th floor, contains cardiovascular equipment, free weights, complimentary fruit and chilled towels.

    Guestrooms.
    The 660 guestrooms boast mahogany-finished furnishings, upholstered armchairs and large windows that frame views of downtown San Francisco. Upper-tier floors afford skyline views. Rooms are decorated in earth-toned hues of tan, blue, chocolate brown, and black. Hyatt Grand Beds feature 250-thread-count triple sheeting, pillowtop mattresses and a selection of European, throw, and roll pillows. Bathrooms boast June Jacobs toiletries. Guestrooms also include cable television and MP3 adaptors. High-speed wired and wireless Internet access is available for a fee.

    Image of Grand Hyatt San Francisco Union Square, San Francisco
    4.4 out of 5 Excellent (513 reviews)
    (Neighborhood average 3.8)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Great location on Union Square in the heart of everything ! by a Hotels.com guest on 05/17/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $189
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Bay View

    Guestroom

    Grand Club

    Bay View

    Grand Club

    Business Plan

    City View

    Business Plan

    City View

    Pure Room

    Guestroom

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Check-out time is: noon
    • Check-in time starts at: 3 PM
    • Pets allowed
    • Minimum check-in age is: 21
    • Parking height restrictions apply
    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa

    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

    Amenities

    • General
    • Air-conditioned public areas
    • Ballroom(s)
    • Bar/lounge
    • Computer station
    • Elevator/lift
    • Number of buildings/towers - 1
    • Number of floors - 36
    • Restaurant
    • Smoke-free property
    • Total number of rooms - 660
    • See more facilities
      • Parking nearby (surcharge)
      • Valet parking (surcharge)
      • Wireless Internet access - surcharge
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • In-room safe
    • Iron/ironing board
    • Rollaway/extra beds available
    • Window opens
    • See more room details
      • Air conditioning
      • City view
      • Climate control
      • Coffee/tea maker
      • Complimentary newspaper
      • Connecting / adjoining rooms available
      • Daily housekeeping
      • Designer toiletries
      • Direct-dial phone
      • Extra towels/bedding in room
      • Hair dryer
      • HBO
      • Hypo-allergenic bedding available
      • iPod docking station
      • Makeup/shaving mirror
      • Microwave (on request)
      • Multi-line phone
      • Pay movies
      • Premium bedding
      • Premium TV channels
      • Rainfall showerhead
      • Refrigerator
      • Shower/tub combination
      • Turndown service (on request)
      • Video-game console
      • Voice mail
      • Wake-up calls
      • Water view
      • Wired high-speed Internet access (surcharge)
      • Wireless Internet access (surcharge)
    • Services
    • Parking (surcharge)
    • Parking nearby
    • Porter/bellhop
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Security guard
    • Shoe shine
    • Tour assistance
    • Valet parking
    • Wedding services
    • View more services
      • ATM/banking
      • Breakfast available (surcharge)
      • Concierge desk
      • Currency exchange
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Fitness facilities
      • Limo or Town Car service available
      • Medical assistance available
      • Multilingual staff
    • Business & Event
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Secretarial services
    • Technology helpdesk
    • Translation services
    • View more business & events
      • 24-hour front desk
      • Audiovisual equipment
      • Banquet facilities
    • Accessibility Features**
    • Accessible bathroom
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Awards

    A Green / Sustainable Property - Third Party Certified
    This property participates in Green Key Eco-Rating Program, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.

    • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

    Dining

    OneUP Restaurant - California cuisine in a casually elegant setting. Open daily for breakfast (buffet and à la carte), lunch, and dinner. Wide selection of domestic and international wines.

    OneUP Lounge - This lounge adjacent to the restaurant is a popular choice for after-work cocktails and appetizers, luscious desserts. Open daily from late morning until late night.

    Room service is available from 6 AM until midnight (hours subject to change).

    Recreation

    Guests enjoy complimentary access to the state-of-the-art Hyatt Stay Fit Gym on the 35th floor. The gym is open 24 hours and includes cardio machines with individual TV monitors, resistance equipment, free weights, medicine balls, and refreshing peppermint-scented face towels.

    For a challenging hill climb with extraordinary vistas, start at the base of Nob Hill, one block from the hotel, on the other side of Union Square. Walk up steep Powell Street and turn left onto California Street. Take a breather at Huntington Park, with its beguiling Fountain of the Tortoises.

    For a change of pace, walk or jog along the waterfront Embarcadero, easily accessible via the F-line streetcar, three blocks from the hotel.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
    • Fee for in-room high-speed Internet (wired): USD 9.95 per day (rates may vary)
    • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
    • Valet parking fee: USD 55.86 per day (in/out privileges)
    • Pet fee: USD 75 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in San Francisco, California, United States
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    Grand Hyatt San Francisco Union Square Union Square - Convention Center

    A short guide to Union Square - Convention Center

    Flagship stores ring Union Square, among the vanguard of West Coast retail. Chinatown begins at Grant Avenue and Bush Street, while Gold Rush-era mansions crown Nob Hill. South of Union Square, the convention center area includes the San Francisco Museum of Modern Art and Yerba Buena Center for the Arts. Cable cars turn around at Powell and Market streets to head back to Fisherman's Wharf.

    see all hotels in San Francisco

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Xanadu Gallery - 200 yards
    • Union Square - 200 yards
    • San Francisco Magic Parlor - 200 yards
    • Maiden Lane - 200 yards
    • SF Playhouse - 200 yards
    • Un-Scripted Theater Company - 200 yards
    • Downtown San Francisco - 200 yards
    • 77 Geary Galleries - 300 yards
    • Alcove Theater - 400 yards
    • Marines Memorial Theater - 400 yards

    1.0 - 3.0 mi

    • San Francisco China Basin Heliport (JCC) - 1.8 miles

    3.0+ mi

    • Sausalito Commodore Center Heliport (JMC) - 8.5 miles
    • Oakland Convention Center Heliport (JCE) - 11 miles
    • Oakland Intl. Airport (OAK) - 12 miles
    • San Francisco Intl. Airport (SFO) - 12 miles
    • Hayward Executive (HWD) - 18 miles
    • Concord Buchanan Field (CCR) - 23 miles
    • Novato Gnoss Field (NOT) - 26 miles
    • Napa Valley Airport (APC) - 30 miles
    • Livermore Municipal (LVK) - 33 miles
    • Norman Y. Mineta San Jose Intl. Airport (SJC) - 39 miles
    • San Jose Reid Hillview Airport (RHV) - 45 miles
    All hotels in San Francisco, California, United States
    Reviews
    • All (513)
    • Business (70)
    • Romance (29)
    • Family (81)
    • Friends (27)
    • Other (306)
    4.4 / 5
    Excellent

    Score breakdown (from 513 reviews)

    • 5.0
      (302)
    • 4.0
      (148)
    • 3.0
      (41)
    • 2.0
      (16)
    • 1.0
      (6)

    Average rating for:

    • Cleanliness
      4.6
    • Service
      4.4
    • Comfort
      4.4
    • Condition
      4.4

    Reviews: Overall

    • < Previous
    • Page 1 of 11
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    Grand Hyatt San Francisco Union Square - San Francisco
    4.0 / 5
    Excellent
    "Good time at the Grand Hyatt"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Great location on Union Square in the heart of everything !
    Genuine Hotels.com guest review
    1 night romance trip in May 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    4.0 / 5
    Excellent
    "Very good location"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The location is very good just at Union Square. From 31st floor the Bay view is great. We had access to the Club and that was kind of disappointing. It was to crowded and they ran out of food. We didn't even found a table at breakfast.
    Genuine Hotels.com guest review
    2 night romance trip in May 2013
    M&M
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "Middle of it all"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Hotel and staff where excellent. Very glad we stayed and will plan on staying there again in the future.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Alex G
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    Dan
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Business trip
    May 12, 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in May 2013
    LindaG
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "more than impressed"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    very impressed. the location couldn't have been better. the staff, more than helpful, informative and very friendly. the room, clean, the accommodations, more than accommodating. we used the gym, the conveniently located coffee bar set up and went to the concierge to have some questions answered. all met and exceeded our expectations.
    Genuine Hotels.com guest review
    Response by Grand Hyatt San Francisco Union Square Wow! Thank you so much for your review! We are thrilled you had such a great experience with us. It is great to hear we exceeded your expectations! Please come back and see us again soon!
    3 night trip in May 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    1.0 / 5
    Poor
    "Really Disapointing Stay"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      4.0
    My Fiance and I stayed at the Grand Hyatt in San Francisco the night of May 4th 2013. This was a special occasion as this was the night that I had planned a proposal to her. Initially we were impressed by the hotel, it was clean and well laid out. The major upsets came with out interaction with the staff. The front desk was slow, very slow, the operator […] on the hotel line was rude and finally the Bar Manager was both condescending and rude to us. We came back to the bar after our engagement to have a couple of drinks and were asked to leave after we knocked one drink over, following that we were reminded that we had to leave, shortly after Room Service told me that they had closed so I would have to procure a bottle of champagne from the hotel bar at which point the manager again refused us service. First off, I had 5 drinks total that night. Second, accidents happen. Third, I'm a guest and thus a resident of the hotel. Fourth, it's a bar. What gives this guy the right to assume it's OK to kick a guest out of a hotel bar for knocking over one glass, refuse him service and then refuse the sale of a bottle of champagne especially on the night he gets engaged. I will never stay at this hotel again. DO NOT USE THIS HOTEL FOR SPECIAL OCCASIONS. Read more
    Genuine Hotels.com guest review
    Response by Grand Hyatt San Francisco Union Square Thank you for your review. We are apologize for the poor experience with you had with us. It is our goal to make sure our guests have a great time during their stay. We take your comment very seriously and have shared with our Food and Beverage director to review.
    1 night trip in May 2013
    Jared
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "Perfect location!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The location was perfect. We were able to walk to everything. We had a top floor room and the view was spectacular. The staff was very friendly. It was my husbands birthday and it was a great weekend!
    Genuine Hotels.com guest review
    Response by Grand Hyatt San Francisco Union Square Wow! Thank you for your review and happy belated birthday to your husband! Great to hear you enjoyed the ideal location and the view from your room! We look forward to welcoming you back soon!
    1 night trip in May 2013
    L. Duggan
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    3.0 / 5
    Good
    "Great view but nothing to do"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    The hotel need to have fitness center and spa, more restaurant, sky lounge and most of all, bigger room. If I am paying $400 for a room, it should be bigger than my dress room.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    James
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "San Fran at its best!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I was very impressed w/hotel- staff were great and rooms were fabulous! view of union square, comfy beds and the breakfast buffet (which came w/business pkg) featured delicious, organic, free-range, and beautifully presented assortment of fruits, breads and breakfast entrees.
    Genuine Hotels.com guest review
    Response by Grand Hyatt San Francisco Union Square Thank you for your review! Great to hear you enjoyed your stay with us and the breakfast at OneUP. Please come back and see us again soon!
    5 night business trip in Apr 2013
    Maka
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "Stay Well"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Hotel is in a very convenient location, close to major attractions which are easy to get to either by bus or walking. Our bed was very comfortable. Room was well maintained. The hotel offers free basic wifi, but for whatever reason it is not listed under amenities nor were we told during check-in. That would be a good piece of info to know for someone […] that wants to stay at a place where free wifi access is offered. Will recommend, if your budget allows. Read more
    Genuine Hotels.com guest review
    4 night trip in Apr 2013
    RH
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "Great Hotel!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    I have stayed at the Grand Hyatt before and loved it. It did not dissappointment.
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    Marcy
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    3.0 / 5
    Good
    "Average at best"

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      4.0
    Room service good, but that's about it. I was given a room with a connected door and when I first arrived to the room, the door was open & unlocked. Also, I left dirty towels in the bathtub to make it easier for housekeeping to clean up & replenish with new towels. Instead they hung the dirty ones back up and left a sign that I had to specifically call […] to indicate new towels. Not good. Location was central. Read more
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "make it your base in SF"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    You know when you walk up to the front door with the friendly greeters that you will be well taken care of here at the Grand Hyatt. It's a big hotel but it is definitely a class act and superbly located. Rooms are a little small, and our queen beds were a bit soft and uncomfortable, but those are tiny complaints in view of the overall quality.
    Genuine Hotels.com guest review
    2 night family trip in Apr 2013
    Rob
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Concierge (Liz) was the best! She got a lot of details pressed out for me & she sent me to the best places!!! Kudos to Liz! Will definitely go back just due to her alone!
    Genuine Hotels.com guest review
    Business trip
    Apr 14, 2013
    Anna
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night family trip in Apr 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "Great location, fantastic view and service"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I would recommend this hotel. Parking is just across the hotel with discounted rate for guests. View of our room was fantastic. I would recommend getting the package with access to VIP lounge. We were so impressed with the 24 hour service and the fantastic view! Location, minutes away from the shopping malls, boutiques and Chinatown. Impresive hotel […] service. Will definitely go back to this hotel Read more
    Genuine Hotels.com guest review
    Response by Grand Hyatt San Francisco Union Square Thank you so much for your review. We are pleased to hear you enjoyed the amenities offered at our Grand Club Lounge and the beautiful view from you room! Look forward to welcoming you back soon!
    1 night family trip in Apr 2013
    Maria
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "well located, clean and friendly."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I would stay here again.
    Genuine Hotels.com guest review
    5 night trip in Mar 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    G
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We enjoyed the hotel very much but we can't say the same about the restaurant. The food was served cold, oatmeal tasted like it was taken out of refrigerator and toast was hard as a board. We ate breakfast from the menu two days because we were trying to get away from the buffet because of that reason and the food was tasteless and cold. We also wouldn't […] eat there for other meals because the simple breakfast was so bad. I would not recommend anyone to eat in the restaurant. The hotel was lovely in every other way and convenient to what we wanted to do. Read more
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    VERY HELPFULL PEOPLE, AND VERY GOOD SERVICE
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "Great Location!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We decided to head to San Fransisco for a getaway and found a great deal at the Grand Hyatt Union Square. Great location; easy walking distance to China Town and Market Street and a short cable car ride to North Beach. The service was excellent from valet parking to the reception desk staff. Would definitely stay there again.
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    Jerry
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "couldn't have asked for more"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Newly remodeled-staff more than happy to assist-will stay there again
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    fliperaci
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The only complaint has nothing to do with you all. The city never sleeps, and its loud in the middle of the nite. Otherwise, we had a great stay! We especially enjoyed the cocktail lounge!
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "Highly recommended"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Our stay here was fantastic! E room was extremely clean and updated. We were on the 29th floor with an awesome view of union square. The hotel staff were extremely helpful! I had a later flight on my last day and they were very accommodating in allowing a later check out time. The gym facilities were top notch. I couldn't ask for a better location - […] a stones throw away from shops and good restaurants. I am definitely staying here again! Read more
    Genuine Hotels.com guest review
    Response by Grand Hyatt San Francisco Union Square Thank you for your review. We are delighted you enjoyed the beautiful view from the comfort of your room. It is always great to hear our staff was able to assist you with your needs. Please come back and see us again soon!
    3 night trip in Mar 2013
    Kevin c.
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    2.0 / 5
    Fair
    "Not 4 stars"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      1.0
    • Condition
      2.0
    The only thing 4 star about this is the view from the gym. But the machines dont work consistently so that's a drag. The rooms are very very 3 star. Very clean but cheap veneer and no necc toiletries or robe. I had just stayed in Grand Hyatts in korea and thailand and they were twenty times nicer. Why are US chain hotels so mediocre???
    Genuine Hotels.com guest review
    Response by Grand Hyatt San Francisco Union Square Thank you for your feedback. We apologize for the poor experience you had. One of the newest program we rolled out is "Missing Must-Haves", which we provide a list of items that guests may not have brought with them such as sewing kit, shower cap, slippers etc. Guest can simply call our guest services desk to have those items deliver to their rooms. We hope you will give us an other opportunity to gain your confidence back. Should you visit San Francisco in the near future, please call us directly so that we can personally arrange your stay with us.
    3 night family trip in Mar 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "Very convient to walk to local sites"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The hotel team treated us like we were regulars. We did not have to wait for help they were right there at all times.
    Genuine Hotels.com guest review
    2 night trip with friends in Mar 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "Great location, new renovations"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Stayed at the same Grand Hyatt 3 years ago and wow is it different! Rooms and lobby have been renovated. Check-in a breeze, room was clean, and location was spectacular. Had the breakfast package. It's so-so. Slightly above Embassy Suites breakfast. Definitely wouldn't have paid for it out of pocket, or above $30 from the non-breakfast rate.
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    Cindy P
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    Kelly
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was nice. Everybody that worked there was very helpful. Great location to for shopping.
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Feb 2013
    Kenzo
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    4.0 / 5
    Excellent
    "No view"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Wonderful service. Unfortunately on the 3rd floor so no city views.
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    Deborah
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    3.0 / 5
    Good
    "great if you don't care about internet or cable"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    Internet was remarkably slow, and I paid the "basic" 9.95/night charge. Should have selected the next highest option or the most expensive "premium" for wifi, but I was only downloading emails and using the web. Very frustrating. Also the cable was out one night of my stay and in the morning --hotel said DISH network was down.Staff were exceptionally […] nice.Hotel is nicely furnished. Read more
    Genuine Hotels.com guest review
    3 night business trip in Feb 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Was nice
    Genuine Hotels.com guest review
    3 night business trip in Feb 2013
    Terry
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    4.0 / 5
    Excellent
    "nice place to stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    nice rooms, lobby is so so that's all the hotel is nice but this survey is horrible.
    Genuine Expedia guest review
    Other trip
    Feb 17, 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "Great location and everything you need!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Awesome location and amazing room. We were on 24th floor with a beautiful view. The staff were very nice and the hotel is clean, very well kept. We went to the bar there. Great drinks but very pricey!
    Genuine Expedia guest review
    Other trip
    Feb 17, 2013
    Angel
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "Business trip with my wife"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great modern hotel. Terrific service and location. Food was pricy but good. Love to stay there again if the rates are reasonable.
    Genuine Hotels.com guest review
    3 night business trip in Feb 2013
    Manoli
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "great hotel in SF"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I enjoyed my stay at The Grand Hyatt San Francisco.
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    Rick
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    4.0 / 5
    Excellent
    "Reserved a king bed at hotel arrival no kiavailabl"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      4.0
    Reserved for a king bed @ my arrival I was informed that they were booked solid of king beds. However great location
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2013
    Alejandro
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding
    "Grand Hyatt is grand"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Stay was excellent. Room was perfect and staff could not have been friendlier or more helpful. Love the style of the hotel and the location. The new bath amenities are great too. Finally the view was terrific.
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Feb 2013
    A Traveller
    US

    Grand Hyatt San Francisco Union Square - San Francisco
    3.0 / 5
    Good
    "internet and cable troubles"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      5.0
    I have stayed here before, and since the remodel, the hotel is beautiful. Staff are usually very friendly and helpful. When I arrived for this stay I realized they restructured their in-room wifi. You now have options for (1) free -which doesn't work at all and leaves you frustrated; (2) basic for 9.95/day; then (3) another higher speed option for more […] money; then (4) premium for even more money and higher speed. THIS IS RIDICULOUS. I paid for basic and the first night it took forever to just go from page to page- much too slow for any reasonable human. They make you essentially pay for premium if you want to stay sane or get any work done. Total scam. Then for one night the cable was out and they said it was because "Dish Network was repositioning satellites. It didn't get resolved until the next day and I had to go without my CNN fix before I headed out in the morning. Read more
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    US
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