The hotel was great only the room was really small. The staff was very helpful.Genuine Hotels.com guest review
"Very clean facility"
Facilities were very nice, however I was disappointed to find there was not even a microwave in the rooms. We also ordered food from the café in the lobby and waited over an hour and a half to receive our food. We also used shuttle to take us to Minute Maid park, however it was so packed on the way back we had to walk back to the hotel.Genuine Hotels.com guest review
Great hotel. Friendly and knowledgeable staff! Great location. Excellent valet and shuttle services.Genuine Expedia guest review
"Good location for Minute Maid Park event"
The room was nice but the wallpaper next to the window was bubbling off the wall. Again, great room but maintenance needed to fix the wallpaper.Genuine Hotels.com guest review
"Great downtown location"
The hotel was great- the valet service not so much. At times it seemed as though they were confused and it took too long to bring the cars down.Genuine Hotels.com guest review
Overall I had a very pleasant stay in the Hyatt Regency Houston hotel. The room was clear, the staff friendly and the facilities very nice.Genuine Expedia guest review
Quick check-in, clean, comfy, a quick walk will get you anywhere, and staff was great!Genuine Expedia guest review
I'll never understand why the nicer hotels charge for internet access. We're already paying more per night than lower tiered hotels, so why aggravate your customers by making them go through a hassle to access their email (or watch movies). It's affecting your overall score; just because I can't jump on the internet when I finally get to my room after […] a long day of traveling, I'm deducting an overall point. On top of that, I just use my phone as a hot-spot and Hyatt gets nothing extra. Just bump the daily rate a couple of dollars and throw it in. Nice hotel...stupid policy. Read moreGenuine Expedia guest review
Very nice hotel. Great location to attractions. easy walking distinace to Minute Maid Stadium and all downtown attractions.Genuine Expedia guest review
"Staff could not be friendlier"
When I arrived, my suitcase had been damaged in-flight and one of the wheels was off, though I had it. The reception clerk sent a maintenance man up to my room who repaired the wheel so that I could get home ok. I couldn't believe it and was SO thrilled!! Downside however was that there was a prom one of the nights I was staying there. At 2 am a bunch […] of noisy kids started yacking away outside my room, laughing loudly and shouting - it went on for half an hour until I had to open the door and tell them to be quiet. Don't get a room by the elevator. Read moreGenuine Expedia guest review
We were very pleased with out stay overall. Hotel was professional and friendly. Room was clean and very nice. Only drawback was the condition of downtown. There was not as much entertainment close as we had hoped. Hotel bar made up for that.Genuine Hotels.com guest review
Response by Hyatt Regency Houston Thanks for choosing the Hyatt Regency Houston for your overnight stay. We were pleased to hear that your room was clean and nice, and that the LobbiBar was a fun place for you to spend some time. If there's any recommendations you'd like for other neat things to do while in Houston, our concierge would be more than happy to help. We hope you will continue to stay with us whenever you visit Houston, whether for business or pleasure.
"Great place to stay!"
The staff was awesome! Everyone that I encountered was very pleasant and eager to assist me! I love great service!!Genuine Expedia guest review
We've stayed in 3 different Houston hotels recently, and this is the 2nd favorite.Genuine Hotels.com guest review
"in the middle of downtown"
We paid extra for the "romantic package". We were told that there would be champaign and strawberries in the room. The were neither. Checked in at 4:30pm and our room was not ready. Not what we expected from the front staff. Hyatt is really a great chain but this stay had a few hiccupsGenuine Hotels.com guest review
We wanted to have a drink at the bar, was told the bar doesn't open till 11am which is ck out timeGenuine Expedia guest review
"Showing its age"
I used to stay at the Hyatt Houston quite a bit in the 80's. It needs a refresh now. The room furnishings and fixtures are showing their age. My room stank--a kind of perfumey smell. The air conditioning was frigid, and the controls appeared to be placebos with no effect on temperature. Except for the bell captain and staff, the service was impersonal […] and not very welcoming. Read moreGenuine Expedia guest review
"Parking rip off"
Unfortunately, our first impression of this hotel is pulling up to find out that parking will cost an exorbitant fee for valet and slightly less for self park but will not have in/out option for our entire stay- no access to our car if we "self park"- whaaat??? This, to me is what will keep us from staying here again- even though the staff was pleasant, […] the hotel amenities were very nice and overall stay was above average. Too bad... a hotel of this caliber would take advantage of their guest's need to park a car! Read moreGenuine Hotels.com guest review
"best hotel stay I've ever experienced"
Beautiful hotel, perfect location, friendly staff, clean rooms and the beds....oh best night' sleep I've ever had in a hotel. Quiet and peaceful. The hot breakfast the next morning was delicious! Varied selection and waitstaff was very attentive! Will stay here again!Genuine Hotels.com guest review
Response by Hyatt Regency Houston Wow! What a complimentary review. We're so glad you felt so comfortable and peaceful in your room, and that Shula's provided you with an excellent breakfast to start your day. Again, thank you for your kind comments and we hope to welcome you back!
"Hyatt Regency Houston"
This hotel is a gem. The ambience in the lobby and bar areas is just wonderful. In my case, the value for money was excellent, although my deal with hotels.com was perhaps better than others experienced. For an event in Houston, it would be my first choice. The room was fine, but I can't be specific as I spent little time there.Genuine Hotels.com guest review
Response by Hyatt Regency Houston Thank you for taking the time out of your busy day to provide us with feedback on your stay. We're happy you were able to get a good deal, and can't wait for you to return to Houston so we can see you again. Thank you once again for providing such a great review!
"Great service and amenities"
Only in Houston for 2 days but hotel provided everything I needed. Excellent staff!Genuine Expedia guest review
There was a business convention and it was super loud while we were tying to sleep. Other than that, it was good experience.Genuine Hotels.com guest review
Great place and location recommend staying at the Hyatt if your comeing to Houston !!!Genuine Expedia guest review
Great stay, clean, comfortable quiet stay, just what I neededGenuine Hotels.com guest review
Response by Hyatt Regency Houston Thank you for taking the time to share your experience at the Hyatt Regency Houston. We are delighted that you were able to relax and unwind at our hotel; whenever you need some more time away, you know where we are!
"Perfect for FPSF Music Festival . . ."
The hotel was affordable, convenient and comfortable for 2 nights for this summer music festival in a nearby park. Great to have 24 hour bagel store in lobby for the munchies after the music.Genuine Expedia guest review
The hotel met our expectations in terms of location, service and convenience.Genuine Hotels.com guest review
The hotel is Well located and gives an elegant place to stay, it has a modern look and offers a good serviceGenuine Hotels.com guest review
"Memorial day trip"
Pool was not heated; No minibar, bar was expensive, shulas had good food, but way overpriced. I felt like I was rushed at breakfast, seems like the were overly attentive. Room had really loud annoying ac unit that kept kicking on at night... I was dissapointed for Hyatt, just didn't seem to have all the ammenties of a hyatt hotel. E.g kauai hyatt […] regency. Parking at the attached garage was okay, 15 $ max. Read moreGenuine Expedia guest review
The staff was wonderful. Very friendly and helpful. The hotel was very sophisticated, and it was very easy to find. We needed to get a cab to get to our destination, and the valet staff got us one quickly. I would stay here again!Genuine Hotels.com guest review
"modern, reasonable rate in downtown area"
excellent customer service. skip the valet - park in adjacent lot marked "Regency" $15 easy indoor catwalk takes you right into hotel lobby ! dramatic trendy atrium w/ comfy sitting areas, bar, restaurant & 24/7 coffee/sandwich shop. large modern rooms. very nice - only issue - I upgraded to corner suite & was told it would have windows on 2 exterior […] walls; lending more natural light & better views but room had one small window fairly gloomy. complained to front desk & they switched me to another room also w/ one window & it was a smaller handicap room. they charge $7 for 2 bottles of H2o in the room - it should be complimentary esp b/c there is no brkfst inc. other than that loved the hotel + beautiful outdoor pool deck. walkable to popular restaurant/nitelife. Read moreGenuine Hotels.com guest review
Switched rooms twice. A/C noisy & construction noise in area. Second room a/c didn't work at all.Genuine Expedia guest review
"Solid downtown option."
The staff was great, the rooms are clean, we'll-appointed and good-sized, as is the bathroom. Lots of dining options- breakfast, steakhouse, roof restaurant... Like the lobby bar too. I'd probably rate it higher except that I personally find downtown Houston a pretty soulless place and really don't adore visiting there!Genuine Expedia guest review
"Best hotel I have ever stayed!!"
I stayed here from May 15-18 and I have to say this hotel had the best service, room and location. The guy named Karl who brought our luggage to our room let us know about all of the restaurants that we would probably like to go to and he didn't assume we only wanted to eat cheaper priced food, he gave us different priced restaurants and how far they […] were from our location. The lady who checked us in and out of the hotel (whose name eludes me at the moment) but she had a smile on her face and it wasn't forced or fake seeming. The valet who got our car multiple times name Chris was also very nice and gave us the name of bars that we would be interested in and made sure that we were satisfied with his suggestions, which we were. Not only will this be the hotel of choice when I come back to Houston but I will definitely suggest this hotel to anyone who is visiting Houston. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Houston Thank you for taking the time to write us a review! We are very lucky to have such a great team at the hotel. Thank you for recognizing Chris and Karl in your review; I'll be sure to share your comments with them and the Leadership Committee. We look forward to welcoming you back again very soon.
"Hotel staff need more atention"
Good, just they need to do more details and not charge water bottlesGenuine Expedia guest review
She had a great birthday stay at the Hyatt! Went Hardrock Cafe for dinner! Just a 4 block walk and strolled the city streets. Beautiful Room with a great view of the city lights.Genuine Hotels.com guest review
Response by Hyatt Regency Houston Thanks for choosing the Hyatt Regency Houston for your special birthday celebration. We are so glad you enjoyed the view from your room, Houston is such a pretty city at night when all the lights are on. Please come back and see us again soon, we hope to celebrate many future birthdays with you!
"One of the best hotels I've stayed at"
As soon as I arrived the staff was very tentative and professional. The room and the facility is very well kept. I will definitely come back to this hotel the next visit to Houston.Genuine Expedia guest review
"In the Clouds"
Terrific, everything was thought - a complete place to stay right downtown!Genuine Hotels.com guest review
Response by Hyatt Regency Houston Thank you for choosing the Hyatt Regency Houston and sharing your review. We are appreciative of your kind words, and hope to welcome you back to Houston very soon!
"Great hotel... Central hub for downtown"
It was great... A little surprised by only having a shower and no tub, no fridge, or microwave but we made do. You are on the edge of downtown which is fine for us because we are close to the symphony, hobby, and other great places. Great food nearby all within walking distance. Entry to underground mall which is always fun to explore. You are about […] 2-3 blocks from metro rail. Read moreGenuine Expedia guest review
"Needs renovations but still wonderful"
Great staff adequate room expensive parking needs renovation. Convenient downtownGenuine Expedia guest review
Staff was courteous and friendly. Will stay here again.Genuine Hotels.com guest review
Great stay not matter the price. Will be back as alwaysGenuine Hotels.com guest review
Response by Hyatt Regency Houston Brandon, your recommendation is our biggest compliment! Thank you so much for your review, we can't wait to have you back with us again.
It was great specially the restaurant service the person that attend us was very professional her name is Alvina. She went out of her way to satisfy our needs. My complements to this beautiful employee she is an asset to this company.Genuine Hotels.com guest review
Response by Hyatt Regency Houston Thank you for sharing your feedback from your stay at the Hyatt Regency Houston, and thank you for recognizing Alvina in your review. I'll be sure to share your comments with her and the Leadership Committee. We look forward to welcoming you back during your next visit to Houston!
"Excellent service, clean room, great location."
We would absolutely stay at the Hyatt again. The staff was very kind, nice lobby, clean room & the location was near many restaurants & shopping. Good experienceGenuine Hotels.com guest review
"Still a classic"
Stayed there because it's an iconic Houston hotel and one of the very first atrium hotels of the 1970's. Very pleased to find that it has been updated beautifully and is still a top flight hotel in both looks and service. Plus the weekend rates were hard to pass up. Downtown Houston and surrounding neighborhoods have much to offer in terms of bars, […] restaurants and cultural events, so the location is fantastic. Highly recommended. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Houston We are thrilled to hear about your great stay at the Hyatt Regency Houston. I'm glad the efforts of our team and location of our hotel made your time in Houston memorable, and that you enjoyed our renovations. We would love to have you visit us again in the near future!
"Nice hotel but down town area is dead and scary"
Attending a conference came from saudia arabia alone and i think Galleria area much better than downtown.Genuine Expedia guest review
"Parking is expensive and internet poor"
Not pleased with having to pay for internet service that was poor. Parking options are either paying $15 per day to park a few blocks away. Or $30 per day (per car) for valet parking. Valet attendants are busy and one was somewhat rude. Had to change rooms on the first night because there was a live concert at a a local bar. We were on the 25th floor […] and felt like they were outside our window. The hotel did move us to the other side of the building though. Read moreGenuine Hotels.com guest review
"Fabulous and Very Accommodating Stay!!!"
The hotel and surrounding downtown area were beautiful! All of the staff were very nice and accommodating to my friend and I. I only gave the hotel 4 out of 5 stars because the refrigerator that was delivered to us one night (to store our leftovers from dinner) was dirty. Other than that, the hotel was perfect!Genuine Hotels.com guest review
Awesome. Great and courteous staff. Full customer service. They even charged my phone for me when I forgot my charger.Genuine Hotels.com guest review
Response by Hyatt Regency Houston Thank you for choosing the Hyatt Regency Houston and sharing your review. I am glad to hear how our employees exceeded your expectations and went above and beyond to ensure your stay was unforgettable, and that you had access to your phone! Again, thank you for your kind comments and hope to welcome you back.
"Nice hotel. AWESOME staff"
Staff went above and beyond. They definitely brought the stay to another level. Will return when visiting the area.Genuine Expedia guest review
Nice place. Wa'king distance to the house of blues.Genuine Expedia guest review
It was greatGenuine Hotels.com guest review
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