Staff was great, very friendly and helpful. I would recommend this hotel to anyone staying near the Houston downtown area.Genuine Hotels.com guest review
Response by Hyatt Regency Houston Wow! What a complimentary review. We are very lucky to have such a great team at the hotel and many wonderful guests such as yourself. Your recommendation is our biggest compliment and we look forward to welcoming you back again very soon.
We had a great stay! The only criticism would be the bed. It wasn't as comfortable as other places we've stayed and we hated not having a fitted sheet! By morning the loose bottom sheet would be up and our feet were on the mattress. The best compliment was the way everyone was so helpful in returning items we left in our room safe. The management and […] housekeeping was excellent in calming my nerves and assuring me that all would work out. I would recommend this hotel. Great service!!!! Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Houston Thank you, Gwen, for posting this review! We know how stressful it can be to leave something behind so we try very hard to return everything to the rightful owners. I'm glad our efforts in Lost and Found helped get your belongings back to you safely! Your recommendation means so much to us, we look forward to welcoming you back again very soon.
I certainly enjoyed my stay here, but I especially appreciated the helpfulness of the staff, particularly the concierge. It was my first time in Houston (or Texas for that matter), and the gentleman at the concierge recommended some excellent restaurants for lunch and dinner, which were both amazing. Also, he provided clear and concise directions on […] how to get around in Houston as well as to all of our destinations. If I return to Houston, I certainly would like to stay at the Hyatt again. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Houston We are thrilled to hear about your great stay at the Hyatt Regency Houston! As a first-timer in Houston, thank you so much for entrusting us to be your host. I'm so glad to hear our concierge staff helped you with great reservations and directions and have passed along your wonderful comments. We will be anxiously awaiting your return to Houston, and look forward to seeing you!
"Noisy non-restful stay!"
The only problem with this hotel was a matter of physical structure and circumstance. The building is triangular in shape with all rooms arrayed around a central open atrium core. Hallways are open to this atrium. Sound carries EXTREMELY well throughout this atrium! The bar is located in the center of the atrium on the ground floor. We were unaware […] of a major college football game being played that weekend and the hotel was full of many loud, partying fans who partied throughout the game (late evening start) and throughout the rest of the night and early morning. There was really no way to soundproof the room. Little rest was to be had. Bottom line: nice clean hotel, busy, somewhat distracted staff by virtue of sheer volume, and noisy facility. Check events taking place before booking unless you are among the revelers! Read moreGenuine Expedia guest review
"Festive atmosphere before LSU season opener"
I randomly picked this hotel according to the ratings and it's location to the stadium. I was traveling with 3 others and we were all very happy with everything about the hotel including the breakfast buffet Sunday morning.Genuine Expedia guest review
Friendly staff. Helpful. Rooms and bed very comfortable.Genuine Expedia guest review
"Late night stop"
Lived the conveniences and friendliness. Don't like the $32 parking when there is absolutely NO other option.Genuine Hotels.com guest review
Response by Hyatt Regency Houston Linda, thank you so much for the 5-star review! I appreciate you mentioning the friendliness of our staff, it is certainly something that we pride ourselves on. For your future stays, there is a self-parking lot right next door to our hotel that offers $15/night parking, and it is conveniently connected to our hotel via a skywalk. Please come back and see us again soon!
Was in town for LSU game, everything was perfect, rooms and staff were both awesome, very accommodating staff, only issues we had were the security mandating we return to our rooms at 2am once the bar had closed while just visiting on the lobby couches and my Tahoe getting the key entry damaged by someone trying to break in while parked in the valet […] parking lot. Read moreGenuine Expedia guest review
"Nice hotel, nice location, nice people!"
I went down to Houston for a wedding and booked this hotel through Expedia. We got a great rate, and had a great experience. I shared a room with my brother, sister-in-law, and niece. We had plenty of room and everything was very clean. The pool was quite pleasant during the early evening hours. The brunch buffet at Shula's is delicious.The hotel was […] within walking distance of lots of attractions (the park with the outdoor fountain playground, and aquarium to name a few) and restaurants, a short cab/light rail ride to museums,and great bars serving delicious food, spicy mango martinis, and tasty craft brews. Hotel staff and locals were some of the nicest people I've ever encountered. The walls were a little thin, and the A/C made a loud humming noise...but I did appreciate the complimentary ear plugs! I'd definitely book here again. Read moreGenuine Expedia guest review
"Beautiful Hotel with everything you could want!"
We stayed here because we came in from out of town for the One Direction Concert. Valet were very nice and informative. All staff was very polite and helpful. Room was clean. My daughter actually commented that the bathroom floor was so clean/shiny that she could see her reflection. The room service was fast and the food was the top notch. I have no […] complaints. We had a great stay with comfy beds, awesome food, and outstanding amenities. Hotel is modern, clean, and very nice. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Houston We are thrilled to hear about your great stay at the Hyatt Regency Houston. Thank you for your kind words about our valet, room amenities, and in-room dining. We hope you enjoyed the concert, and we can't wait for you and your daughter to come back and see us again!
"Exactly as Advertised"
The best thing about this hotel are that there are no surprises. The staff is adequately pleasant . The quality of the room's furnishings is up to standard and the room was cleaned well. The beds were comfortable and we slept soundly. As usual the Hyatt does not disappoint.Genuine Hotels.com guest review
"This is a really great hotel.."
Enjoyed my stay. Terrific lobby with a bar and restaurants where you can hang out with free wi-fi. Helpful staff who aided me with my flight plans. Nice downtown neighborhood location.Genuine Hotels.com guest review
We enjoyed our stay and will definitely be back.Genuine Hotels.com guest review
Response by Hyatt Regency Houston Thank you so much for the 5-star review. We are thrilled to hear that you all enjoyed your stay, it is incredibly important to us that all of our guests have the same great experience. We look forward to seeing you again on your next trip to Houston!
"not the best for non-work travel"
We had an okay stay for one night. However, if we had planned for any Houston nightlife, this would have been a terrible location. There were a lot of homeless people and police officers on streets just a couple blocks away. However, this is a great location if you're in town for business.Genuine Hotels.com guest review
HOTEL IS GOOD AND CLEAN, BUT IT'S HARD TO GET A GOOD PLACE FOR EATING ESPECIALLY IN THE WEEKEND. PARKING IS EXPENSIVE.Genuine Hotels.com guest review
Response by Hyatt Regency Houston Thank you so much, James, for staying with us! I appreciate your comments about the cleanliness of our hotel, that is something that we work hard on every day. I am sorry it was difficult to find a good restaurant, our concierge team will be happy to assist with that on your next trip to Houston! We would love to have you visit us again in the near future.
"Hyatt Regency Hotel in Houston, Texas"
I like the room. Its cozy, comfortable and staffs are great. I would come back and stay here againGenuine Expedia guest review
"Excellent Downtown Hotel"
Quality hotel. Very obvious that mgt. is focusing on customer service. Every contact I had was very pleasant. Room was large, very clean, with all the modern day tech stuff. On site restaurants were very good. A bagel shop for the small meals and 2 formal ones for the big meals. Service was outstanding in all of them.Genuine Hotels.com guest review
Response by Hyatt Regency Houston We cannot thank you enough for your wonderful comments about your recent stay at the Hyatt Regency Houston. We are very lucky to have such a great team at our hotel; I am excited to share your kind words with our staff as they all work towards enhancing our guests' experiences. I hope you have the chance to stay with us again soon!
The initial parking options was confusing and the skyway from garage to hotel needs ramps. The stairs were a challenge with all my luggage. Amanda, who works at bar was exceptional service and extremely friendly as well as informative. The rest of the crew was stand offish.Genuine Expedia guest review
I was in a room that the toilet was broken and repaired and subsequently broke again. The only negative about my stayGenuine Hotels.com guest review
"A great stay"
We had some of the friendliest staff I have ever encountered and a few of them really went out of their way for us. The valet parking staff was awesome and we had a lot of fun with them. We were driving a hot new Camaro and was very entertaining to watch them fight over who got to bring it to us, all in fun of course. We took the shuttle to Jones Hall […] expecting to take a taxi back to the hotel after the concert but when we came out, the shuttle bus drove up (after normal hours) and the drive said he thought we might need a ride back to the hotel. Every time I went down to the lobby, our bellhop asked if he could help us with anything. Only real complaint was the hotel's smoking area on the street. Constantly had beggars harassing us. The shuttle bus service staff did the best they could to keep them away, but at night there was no security provided at all. Read moreGenuine Hotels.com guest review
"Extravagant hotel that doesn't empty your wallet"
My friends and I stayed here for one night for my bachelorette party. Everything about this hotel felt upscale. When we got to our room, the TV said my name on the main menu. Small detail, but fun! Everything was clean, large bathrooms, comfy beds, great options for breakfast (Einstein Bagels), and a rooftop pool. Plus they also have the Spindletop […] restaurant (we didn't make it up there though). Great location to fun things downtown. I would definitely stay here again and again. Read moreGenuine Expedia guest review
"Nice downtown hotel"
The staff was very helpful and friendly. Everything was clean. I would suggest that they run a free airport shuttle. Twenty dollars per person seems high. My three sisters flew in for my birthday and we all stayed at the hotel.Genuine Expedia guest review
"Very close to Houston Ballet and restaurants"
Bed mattress a little lumpy; but not bad. Loved my stay!Genuine Hotels.com guest review
"Clean upscale hotel"
This was a great place to stay. It was clean and upscale. It was downtown Houston. Bathroom was very roomy.Genuine Expedia guest review
"Nice hotel personnel a little rude"
A couple interactions with people at the front desk distracted by their own conversations versus helping customs was not a good experience. Besides that a good choice. Parking lot is not part of the hotel but cheaper than valet parking.Genuine Expedia guest review
The hotel was great only the room was really small. The staff was very helpful.Genuine Hotels.com guest review
"Very clean facility"
Facilities were very nice, however I was disappointed to find there was not even a microwave in the rooms. We also ordered food from the café in the lobby and waited over an hour and a half to receive our food. We also used shuttle to take us to Minute Maid park, however it was so packed on the way back we had to walk back to the hotel.Genuine Hotels.com guest review
Great hotel. Friendly and knowledgeable staff! Great location. Excellent valet and shuttle services.Genuine Expedia guest review
"Good location for Minute Maid Park event"
The room was nice but the wallpaper next to the window was bubbling off the wall. Again, great room but maintenance needed to fix the wallpaper.Genuine Hotels.com guest review
"Great downtown location"
The hotel was great- the valet service not so much. At times it seemed as though they were confused and it took too long to bring the cars down.Genuine Hotels.com guest review
Overall I had a very pleasant stay in the Hyatt Regency Houston hotel. The room was clear, the staff friendly and the facilities very nice.Genuine Expedia guest review
Quick check-in, clean, comfy, a quick walk will get you anywhere, and staff was great!Genuine Expedia guest review
I'll never understand why the nicer hotels charge for internet access. We're already paying more per night than lower tiered hotels, so why aggravate your customers by making them go through a hassle to access their email (or watch movies). It's affecting your overall score; just because I can't jump on the internet when I finally get to my room after […] a long day of traveling, I'm deducting an overall point. On top of that, I just use my phone as a hot-spot and Hyatt gets nothing extra. Just bump the daily rate a couple of dollars and throw it in. Nice hotel...stupid policy. Read moreGenuine Expedia guest review
Very nice hotel. Great location to attractions. easy walking distinace to Minute Maid Stadium and all downtown attractions.Genuine Expedia guest review
"Staff could not be friendlier"
When I arrived, my suitcase had been damaged in-flight and one of the wheels was off, though I had it. The reception clerk sent a maintenance man up to my room who repaired the wheel so that I could get home ok. I couldn't believe it and was SO thrilled!! Downside however was that there was a prom one of the nights I was staying there. At 2 am a bunch […] of noisy kids started yacking away outside my room, laughing loudly and shouting - it went on for half an hour until I had to open the door and tell them to be quiet. Don't get a room by the elevator. Read moreGenuine Expedia guest review
We were very pleased with out stay overall. Hotel was professional and friendly. Room was clean and very nice. Only drawback was the condition of downtown. There was not as much entertainment close as we had hoped. Hotel bar made up for that.Genuine Hotels.com guest review
Response by Hyatt Regency Houston Thanks for choosing the Hyatt Regency Houston for your overnight stay. We were pleased to hear that your room was clean and nice, and that the LobbiBar was a fun place for you to spend some time. If there's any recommendations you'd like for other neat things to do while in Houston, our concierge would be more than happy to help. We hope you will continue to stay with us whenever you visit Houston, whether for business or pleasure.
"Great place to stay!"
The staff was awesome! Everyone that I encountered was very pleasant and eager to assist me! I love great service!!Genuine Expedia guest review
We've stayed in 3 different Houston hotels recently, and this is the 2nd favorite.Genuine Hotels.com guest review
"in the middle of downtown"
We paid extra for the "romantic package". We were told that there would be champaign and strawberries in the room. The were neither. Checked in at 4:30pm and our room was not ready. Not what we expected from the front staff. Hyatt is really a great chain but this stay had a few hiccupsGenuine Hotels.com guest review
We wanted to have a drink at the bar, was told the bar doesn't open till 11am which is ck out timeGenuine Expedia guest review
"Showing its age"
I used to stay at the Hyatt Houston quite a bit in the 80's. It needs a refresh now. The room furnishings and fixtures are showing their age. My room stank--a kind of perfumey smell. The air conditioning was frigid, and the controls appeared to be placebos with no effect on temperature. Except for the bell captain and staff, the service was impersonal […] and not very welcoming. Read moreGenuine Expedia guest review
"Parking rip off"
Unfortunately, our first impression of this hotel is pulling up to find out that parking will cost an exorbitant fee for valet and slightly less for self park but will not have in/out option for our entire stay- no access to our car if we "self park"- whaaat??? This, to me is what will keep us from staying here again- even though the staff was pleasant, […] the hotel amenities were very nice and overall stay was above average. Too bad... a hotel of this caliber would take advantage of their guest's need to park a car! Read moreGenuine Hotels.com guest review
"best hotel stay I've ever experienced"
Beautiful hotel, perfect location, friendly staff, clean rooms and the beds....oh best night' sleep I've ever had in a hotel. Quiet and peaceful. The hot breakfast the next morning was delicious! Varied selection and waitstaff was very attentive! Will stay here again!Genuine Hotels.com guest review
Response by Hyatt Regency Houston Wow! What a complimentary review. We're so glad you felt so comfortable and peaceful in your room, and that Shula's provided you with an excellent breakfast to start your day. Again, thank you for your kind comments and we hope to welcome you back!
"Hyatt Regency Houston"
This hotel is a gem. The ambience in the lobby and bar areas is just wonderful. In my case, the value for money was excellent, although my deal with hotels.com was perhaps better than others experienced. For an event in Houston, it would be my first choice. The room was fine, but I can't be specific as I spent little time there.Genuine Hotels.com guest review
Response by Hyatt Regency Houston Thank you for taking the time out of your busy day to provide us with feedback on your stay. We're happy you were able to get a good deal, and can't wait for you to return to Houston so we can see you again. Thank you once again for providing such a great review!
"Great service and amenities"
Only in Houston for 2 days but hotel provided everything I needed. Excellent staff!Genuine Expedia guest review
There was a business convention and it was super loud while we were tying to sleep. Other than that, it was good experience.Genuine Hotels.com guest review
Great place and location recommend staying at the Hyatt if your comeing to Houston !!!Genuine Expedia guest review
Great stay, clean, comfortable quiet stay, just what I neededGenuine Hotels.com guest review
Response by Hyatt Regency Houston Thank you for taking the time to share your experience at the Hyatt Regency Houston. We are delighted that you were able to relax and unwind at our hotel; whenever you need some more time away, you know where we are!
"Perfect for FPSF Music Festival . . ."
The hotel was affordable, convenient and comfortable for 2 nights for this summer music festival in a nearby park. Great to have 24 hour bagel store in lobby for the munchies after the music.Genuine Expedia guest review
The hotel met our expectations in terms of location, service and convenience.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )