Hyatt Regency Chicago - Chicago 41.88815, -87.62363

Great deal on Hotels.com but the hotel does not follow through with it's offers. I was supposed to receive a $50 hotel credit on my folio, but no one at the fRont Desk had record of it. I had to call the 800 number after my stay to try to resolve the issue, even though it says on my print out I should get it. Don't bother calling the HYatt because they direct you back to Hotels.com. I also opted to pay an additional 420 for a room with a view but did not I did not recive it. Again, I called Hyatt and they said they new nothing about it. I had to contact Hotels.com.

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Quality upscale hotel. Conveniently located within walking distance to Michigan Ave. shopping. Staff is friendly and very helpful. It is easy to get directions and a cab quickly at the hotel. We love the atmosphere.

Everything woud have been great,the restaurants,the Bars conveniently located inside,until I found out I WAS CHARGED WITH FICTITIOUS AMOUNT TWICE AND UNTIL NOW I WAS STRYING TO CONTACT HYATT REGENCY HOTEL IN CHICAGO-WACKER DRIVE AND I WAS MADE TO WAIT UNTIL I WASN'T ABLE TO TALK TO ANY REPRESENTATIVE.WHAT A SHAME.

I live in the suburbs and was staying down town for a holiday party. When I pulled up, the valet guys were very busy, and no one helped me until I was walking in, loaded up with my purse, computer bag, duffel bag and things on hangers. The person who checked me in, did not ask me if I needed any help, and on my way (up an escalator) only one person asked me if I needed help. I was almost there, so I said no. And I was a bit mad. Also, the tub backed up considerably.

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We reserved a room at the last minute to celebrate our Wedding Anniversary. Overall, we had a great time and the room was comfortable with a nice view across the Chicago River. However, there were a couple surprises. 1)We planned on dining at Stetsons the steak and seafood restaurant located within the hotel. Unfortunately, it was not open that evening - the hotel clerk was quick to recommend some other nearby restaurants. 2)We chose the room with access to the Regency Club which has been temporarily relocated to a guest room on the 31st floor of the East Tower. In the evening it was very loud as at least 10 kids were playing cards, on the internet, and running around. Not the romantic atmosphere we wanted. The continental breakfast the following morning was more reserved as we expected. 3)Our room rate included parking. However, we were charged $48 for parking. I spoke to the desk clerk, who spoke to the Manager, and the charge was removed without delay. So, a beautiful hotel, very comfortable, make dinner reservations in advance, skip the Regency Club, and review your bill before check-out.

Very nice lobby. Plenty of things to do in the hotel and surrounding area. Hotel room could itself could use some updating as compared to other hotels in the area but was very clean and nice.

Overall the hotel was okay, but they stuck me in a handicap room and did not have any other rooms available. I booked this room about a month prior to my visit and requested a smoking room. They have one floor for smoking rooms and did not have one as I had requested on my reservation.

Everything was great. The only downside was that internet and breakfast were not included in price.

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Easy access to Michigan Avenue. Great spot to watch the runners for the Chicago Marathon or stay if you are participating.

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The room I was in did not have any comfortable chairs to sit in and relax. Also, there was not enough bright lighting.

The hotel was great based on the being near the start/finish of the Chicago Marathon (which is why we went), however, the pricing was outrageous even for special events. The hotel was definitely not comparable to the high cost that they charged for everything.

Easy walking distance to Michigan Avenue. Our room had a nice view of the river and lake.

I thought it had a pool/hot tub, but other than that was very pleased with my stay. It was close to the start/finish of the Chicago marathon and the price was not too bad. Would definitely stay there again next year.

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the hotel was right on Michigan Ave,which was a big reason for choosing it. I did ask to be in the East tower and they ended putting us in the West tower instead. The room was still nice, a little dark and small, but it was perfect for just my husband and I. The bathroom was just right for us. We were on the 29th floor and it was a nice view of the river and partial of the lake and Navy Pier. Very relaxing. I would come again if it was just the two of us. If you can get a rate that includes the Regency Club on the top floor, do it. It saved us soo much money for breakfast and dessert at night! It was very nice!

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We checked in early and got a complimentary upgrade because of that, which was spectacular. Every employee there was beyond polite and we were always greeted. The only downfall was the room service, they took extremely long to bring whatever it was we needed, BUT it's a big hotel, so that's understandable. Have stayed there twice now and will definitely be staying there again. It's also within walking distance from the train station and just a block from Michigan Ave.

The extra's were a little pricey. I wouldn't recommend taking anything from the room refrigerator or spending too much time at the Big Bar downstairs based on the cost. Instead head to Daddy O's in the west tower or any of MANY places within walking distance to the hotel. Couldn't beat the location and the price/added upgrade to the Regency Club provided by Hotels.com was great as well!

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Great hotel and a great bar. Only problem was the bathroom was not very convenient, there was no place to set anything down around the sink.

The only complaint I have is that the lighting in the bathroom was very dark. Hard to shave your legs and hard to put on makeup without using the makeup mirror.

Everything was fine about the hotel except the bathroom was not very convenient. No place to set anything down while using the sink.

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Very happy about staying here... It was located close to Michigan Avenue, the hotel is Awesome, the staff was very helpful. Will stay here again when I return to Chicago.

From the moment we checked in with a very helpful young lady named Maria, we were treated very well. Upon finding out we were celebrating our 25th Anniversary, she worked to get us a beutiful room with an awesome view. My wife and I had a wonderful time. They could not have treated us better.

Nice room- nothing really special. Be prepared to pay $14/day for internet.

Everything about the hotel was great except for a couple minor inconveniences in the room. We couldn't get the room as cool as we would like, and it took forever to get the cold water cold.

To be honest when I first checked into the hotel the room was not pleasant besides large stains on the carpet and the bedding, well not a pleasant smell the walls are paper thin so when the baby woke up at 1:30AM next door I had had all I could take. I called the front desk and to make a long story short they put me up in one of their deluxe suites, what a difference a room makes, slept like the baby should have been sleeping from the prior room. Lesson learned "Go Deluxe or Stay Home"

Hotel very good deal for the rate. Parking is very expensive, but typical for Chicago downtown. Had a lakeview room which also overlooked the Chicago River. Very nice.

The Hyatt Regency was a great hotel. It's a couple of blocks from Michigan Ave. There is a food market right next door so you can get food and spirits at a normal price. (The hotel food/drinks are expensive)The staff was very friendly. And they had a very nice bar, which is called the Big Bar. It has a great view of the city.

The check-in person was exceptionally friendly. The concierge was very knowledgeable and helpful. I reported a broken clothes iron and a brand new one was delivered in about 5 minutes. Valet was quick and courteous. Room was clean and nicely decorated. Could have used more light and an exhaust fan in the bathroom. Breakfast buffet in the atrium was a bit expensive, but included some higher end items like brie and smoked salmon. It was worth the price.

All was good except the room had a very musty smell to it. We stayed here last year in the newer East tower and were very pleased. This time we were in older West Tower and there was a noticeable difference. The halls and lobby were just not as nice and the room was pretty stinky although otherwise clean. Would still stay here again though. I would probably request the East tower.

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Bathroom could have been cleaner. No fan in the bathroom or the main room. Made regulating temp difficult.

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Loved the hotel, very nice, close to everything. Parking is very expensive, but it's expensive everywhere in Chicago. The room also had an odd layout, but it was very nice.

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