I had a lovely stay and the employees were very friendly .Genuine Hotels.com guest review
This hotel was grand. When you come into the lobby you feel like you entered a grand ballroom or something. And for the price it was a steal, we even got upgraded to a balcony room. The only thing about this hotel is that the rooms open to the atrium so the elevator and the other rooms so you can't really slip out into the hall and not be seen. This […] room also had a very small mini fridge which is always useful. I would stay here again for sure! Read moreGenuine Hotels.com guest review
"Nice hotel in the heart of the city."
The only problem I had with hotel staff was the valet parking. Not very efficient if you're staying during a busy time of the year.Genuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown We apologize to hear your expectations with our valet service were not up to par during your stay. We do provide this parking option to ensure your vehicle is safe, secure and protected in our underground parking garage (also convenient to your time schedule). We ask that you give us another chance to wow you and show you the value in this service.
"Expected more from Hyatt"
The people at check in was the only thing that made hotel. They were understaffed to handle cars after NYE. Housekeeping left door jarred open after first night then did not clean room after second night there. Called down for towel after dealing with unprofessional person finally got towels. checkout was a mess. Went to checkout and waited 16 minutes […] till I just gave up and tried to use a rollcart for luggage. The bellhop refused to let me use it. So my guest and I carried 8 bags of items from 21st floor. If not for ride customer service and lack of cleaning room the stay might have been ok. Just expected more of a Hyatt experience rather then a campground. Read moreGenuine Expedia guest review
Coming in on New Year's Eve day was expecting long waits but not the case. Lots of staff on hand to handle the check-in process. Very pleasant. Room was extremely nice, modern and comfortable. My daughter loved the hotel. Within walking distance to the all of the downtown attractions. Room service for breakfast was included in our package and the food […] was very good and plenty to eat. Looked and sounded like the hotel was having a great New Year's Eve party. Might have to check that out in the future. Would stay here again. Read moreGenuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown We're so happy you enjoyed your stay with us and it's great to hear you were impressed with our staff and their constant availability. We are within walking distance to many great attractions, restaurants, sights, sport venues and more. It's nice to know that once you check-in, you don't necessarily need your car to see the town --everything is right outside our front drive. Very convenient! New Year's Eve is a very exciting time at the hotel, for we have hosted a NYE event the past several years. We are always sure to have our staff ready to meet your needs from check-in to check-out, regardless of how busy the hotel may get. As our guest, you come first! Glad you enjoyed our In Room Dining! We look forward to seeing you again, and we encourage you to spend the next NYE with us. It'll be a grand time. See you soon.
"Close to Midtown, but rooms need improvement"
The hotel was in a great location so that we could walk to any of our destinations in midtown. But, the heat/air conditioning in our room was broken so that whenever we turned it on, it made a loud noise that woke us up every hour or so. There was also no hot water in our room, which was a big surprise in the morning. If you decide to stay here, make […] sure you check it when you get to the room, rather than in the morning when you are in a hurry to leave. Read moreGenuine Hotels.com guest review
We truly enjoyed our stay. The room was clean. The service was excellent. There was a Starbucks in the lobby which was nice, and the bar was very nice. The bartender was friendly and provided excellent service. We will stay here again.Genuine Hotels.com guest review
Hotel is super large, lobby is intimidating but warm. Rooms were nice, bed comfortable well worth it's value.Genuine Expedia guest review
Really don't have any big complaints. I bought the room early on here. Still charged me 50 when I showed up, didn't get a single queen, instead gotta two bed room. Then you gotta pay 32 a night for valet parking Smh. But the 50 I paid at the start went towards my 64 for my 2 night stay for parking. Other than that. I got what I paid for.Genuine Hotels.com guest review
"Exceptional customer service."
First time staying in many years. The renovation was fantastic. Hotel is now modern competitor to many newly built hotels, but still has fantastic 1960's modernist vibe. Only wish they had kept the Mackaws in the lower lobby. One of the best front desks and valet staffs anywhere.Genuine Hotels.com guest review
Hotel was really nice.. The staff was great the room was very clean. My only issue was with the room service... The bathroom only had one set of wash cloth towels and when I called down to request more it took an hour to be delivered...that was not ok. Other than that I would definitely stay at this hotel again.Genuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown Thanks for choosing to stay with us during your trip to Atlanta. Glad you enjoyed your time with our staff and your room accommodations.We do apologize to hear that your request was not met with the speed and delivery you were anticipating. Our standards are set to meet, and succeed, your anticipations. We do hope you will continue to stay with us again, soon!
"Superior customer service!!"
We are generally not pleased with the customer service of most hotels, but we were pleasantly surprised on every interaction with the employees at Atlanta's Hyatt Regency downtown. Cleanliness was above average. Only exception was quite a bit of dust on the hair dryer. Wifi is free in the lobby. Not sure of the hotel's cost of providing wifi for free […] in the room, but it would be a huge plus if it was available for free in the room. We can only only hope that the customer service is consistent across all locations as we travel in the future. If it is, they will develop a loyal customer for life. Thank you Regina (who checked us in), the room engineer (who unclogged our toilet), the waiters, waitresses, bellhop, valet, snack bar worker, and lady who checked us out! I cannot say enough good things about you guys. Read moreGenuine Hotels.com guest review
"Close to downtown"
I enjoyed the hotel, but it would have been helpful to know about the additional parking charges when nooking.Genuine Expedia guest review
Nice stay. Housekeeping was a bit slow but pleasant time. Would help to know if hotel is under construction as some remodeling got loud.Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us. We're glad you had a pleasant time during your stay. Our hotel has recently gone under a $65 million and we continue to improve amenities and areas of the hotel to meet the ever-changing needs of our travelers. We hope to see you again.
Why so much for parking for guest.Genuine Hotels.com guest review
"Very great and convenient downtown location."
My boyfriend and I decided to spend a romantic weekend at the Hyatt Regency and it did not disappoint. I had previously visited friends staying at this property during another event held downtown every year and instantly loved how beautiful and clean it was. We stayed in the Radius Tower potion of the hotel which was very quiet and cozy. The room was […] small but perfect for the two of us, it felt more like a studio apartment and felt very homey. Plus you couldn't beat the views from the room either. I've lived downtown in Atlanta for quite sometime and it still felt new and exciting to stay at this property. Read moreGenuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown We are so happy you chose to come back and stay with us! We have a beautifully sculpted hotel, with furnishing and amenities to please all our guests during their stay. Also, our staff is very dependable and eager to meet your needs, whatever they may be, to ensure your stay is memorable and relaxing. As you experienced, we are within walking distance to many attractions and restaurants. Centennial Park and all its fun is a short walk from our front drive. Whether you walk left or right of the hotel, restaurants and bars are in every direction. There is always something to do in downtown Atlanta. We do offer valet parking for our guests' safety and convenience during their stay. With a secure underground garage and in-and-out privileges, your safety is most important to us. Thanks for your review and we hope you will stay with us again on your next trip to Atlanta. See you again, soon.
The coffee they offered was a touch stronger then water. They did not come up and clean the room.Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown We apologize your stay with not up to your expectations, nor our standards. We hope you will give us a second chance to wow you in the future.
The hotel was really nice and the staff was very helpful. The room was really clean and the view of the city was wonderful. I called the hotel ahead of time and made requests and the hotel completed the request for me when we got to the hotel the staff greeted husband with a happy birthday.Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for choosing Hyatt Regency Atlanta! So happy to hear our staff could make your travel to Atlanta a memorable one with a customized birthday welcome for your husband! We're here to surprise and delight, and we're more than happy to go above and beyond for our guests. We hope to see you next time.
Had to pay for valet parking because garage was full. i feel it should have been free or discounted.Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us. We do offer valet parking at the hotel for the safety and convenience for our guests.
""Girls Room" not so Girl friendly"
The hotel, bar area and employees was great! The staff always made themselves available and made the stay very enjoyable. I booked the hotel online, but when I got there, the front desk offered me and my sister to stay in the "Girls Night" room. Basically, it has a balcony and more counter space (for makeup, etc). It was an unexpected surprise and I […] was thrilled she offered the room to us. However, when we got to the room (1840), it did have more counter space.... but it was unusable counter space, and you would think it would have more mirrors, but it didn't. Although getting ready in the basic bathroom was fine, it's what we had planned on anyway, we were a little let down after thinking we had been upgraded to some terrific room. Also, the lighting in the entire room was a little dim. If we hadn't of been enticed with a "Girls Night" room, we wouldn't have been disappointed whatsoever with the entire stay. Read moreGenuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us and we're glad to hear you enjoyed your stay. Our lobby bar, Twenty-Two Storys, is a great place to hang out with friends, catch up on work, watch the game and even enjoy a post-show cocktail. We have an experienced staff, including great bartenders who are ready to show off our local drafts and great bourbon menu. As you experienced, our Front Desk Agents are there to meet your needs from check-in to check-out. We do have multiple floor plans and amenities to meet the needs of our guest during their travels. We do have a women's initiative, where your needs and questions are previously considered before check-in. Special amenities, extra furnishings and Hyatt Has It have all surfaced from the learning experience with our female travelers. We appreciate your feedback and your review. We hope to see you again, soon!
Valet service could have been more efficient. Other than that, great hotelGenuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us and we're glad you enjoyed your stay. See you soon.
"Don't be fooled with beatiful atrium"
It was sheer waste of money. The queen bed sinks like boat. You can't use the bathroom sink without getting wet all over. There is no place to keep your morning toiletries. A wire rack to keep the towels. Is that all they can provide for the rate the hotel charge for the room? I won't stay there unless the room has a deeper sink, a counter in the bathroom […] and a firmer bed. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown We are sorry to hear that your expectations were not met during your stay with us. Our staff strives to meet every guest's needs and to accommodate (and surpass) all expectations. We do hope you will give us a second chance to wow you and show you the true value of staying at Hyatt Regency Atlanta.
I will definetely stay again!!Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us and for your recommendation. We look forward to seeing you again, too!
Very good choiceGenuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us and we're glad you enjoyed your stay. See you soon.
"They went above and beyond expectations"
We were staying for our anniversary and after telling our check in clerk that we were upgraded to a balcony room and offered late check out the next day. After returning to our room later that evening we found chocolate covered strawberries and champagne in the room! Customer service gets an A+!!Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us and we're happy to hear that our Front Desk Agents were capable of surprising and thrilling you with an anniversary surprise. At Hyatt Regency Atlanta we are all about the guests and ensuring great memories result from your stay. We hope this is true of your last visit and that you continue to visit us in the future. We look forward to seeing you again!
I was very satisfied! Good comfy rooms and very friendly staff! It was very easy to find and access the hotel.Genuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us and we're pleased to hear that you enjoyed your stay! See you next time!
Right in the heart if downtown with easy access to the highway.Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us! We are conveniently located in the heart of downtown. Many business and must see attractions are within walking distance or a short MARTA ride. See you next time.
"Overall it was an ok experience"
Thank goodness I used Hotels.com to find the best possible room rate! Parking is scarce downtown and pretty much forces you to pay the $32/day for parking at the hotel. Yep, $32/day.....Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us and we are happy you enjoyed your accommodations. We do offer valet parking to our guests in our secure, underground parking garage with 24 hours surveillance and come-and-go privileges. Your safety (and your car's) is important to us. Hope to see you again.
"Fresh new rooms"
Hotel has been renovated in past year and is gorgeous. Two negatives. 1) Parking is $32.00 per day. Outrageous! 2) Wi-Fi in rooms carries a daily charge. Outrageous when considering that a $50 motel down the street offers it free. Staff was friendly and efficient. Good downtown location with easy access by cab to most of the downtown attractions.Genuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us! We did recently undergo a $65 million renovation to all facets of the hotel. As you mentioned, we do offer valet parking at the hotel to ensure the safety of your car and its convenience to you. Also, we do offer free wi-fi in our lobby along with multiple seating areas (and outlets) to meet your relaxing/recharging needs. Next time you stay with us, inquire about our City Queen rooms. We are currently offering free wi-fi to guests within those rooms. We hope to see you again, soon!
"Close to Phillips Arena/Centennial Park/ WCC"
Very quite rooms, hospitable staff!!Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us and we're glad you enjoyed our downtown location and our friendly staff! We look forward to seeing you again, soon.
"WORKING AT MARKET"
GREAT LOCATION, GYM IS FINE, GOOD RESTAURANT IN THE HOTEL, GOOD DESK TO WORK ATGenuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for choosing Hyatt Regency Atlanta! Glad you enjoyed your stay and our convenient location to AmericasMart (right next door). We hope to see you again, soon.
Clean, comfortable and excellent valet services.Genuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us and we're happy that you enjoyed your stay! Your comfort is very important to us and we want to ensure you are relaxed and accommodated every step of the way. Come stay with us again, soon!
"Lots of different food choices walking distance"
Overall, if or WHEN I return to Atlanta, The Hyatt Regency Downtown will more than likely be my first choiceto stay at. The staff were all very helpful and very friendly! Even to us Seattle Seahawks fans who were there for the matchup between the Falcons and Seahawks. The staff made my stay one of the best ever for me, among all my travels. Thank you […] Hyatt Regency Atlanta Staff for all the hospitality! Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown We are so happy to hear you enjoyed every aspect of your stay with us. We love all sports fans who come in to town to cheer on their team (and we're glad you enjoy the playful jabs by the staff) --it's all for fun! We strive to greet and care for every guest with the sincerest form of southern hospitality and customer service. Every guest is important to us, and we want to ensure you have a memorable time. It's great to hear you will be returning to Hyatt Regency Atlanta soon, and we look forward to seeing you then!
It was nice place and location was great!Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for choosing Hyatt Regency Atlanta! We're glad you enjoyed your stay. Downtown is a wonderful location and we're glad we could be a part of your memorable time in Atlanta. Come visit soon!
"downtown near everything"
it was greatGenuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for choosing Hyatt Regency Atlanta! We're glad you enjoyed your time in Atlanta and at our property. See you soon!
Very nice experienceGenuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us! Come again!
"Great views and friendly service"
Room was beautifully decorated and clean. Staff was professional, friendly, and helpful. Loved everything about this hotel. Will definitely return next time I'm in Atlanta!Genuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us and we are pleased to hear that you enjoyed your time with us! We can't wait for our lovely, revolving restaurant to reopen, either! You will have to visit in 2014 so you can enjoy the entire experience of Hyatt Regency Atlanta: great room accommodations; delicious, regional foods; friendly staff; and the ever anticipated spinning restaurant! See you then.
"Center of Atlanta"
I stayed one night at the Hyatt Regency. Everything was great and very convenient location. Everything was close by and the price was right. Everyone was very friendly and helpful. I did have a problem with the commode when I got back in the evening and they had someone up with in a very reasonable amount of time to fix it. I will definitely stay there […] again and recommend it to family, friends and co-workers . Will definitely book through Expedia. Read moreGenuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown We're so happy you enjoyed your stay with us! As you mentioned, we are centrally located in the heart of downtown Atlanta. There are multiple restaurants, attractions and sights nearby (many within walking distance of the hotel). It's wonderful to hear that our diligent staff provided you with a memorable stay --especially one that you will recommend to friends, family and co-workers. We hope you will come see us again. See you then!
"At 50 years old, it's no longer world-class"
Hyatt Regency Atlanta was the original "giant atrium" Hyatt. Now there are dozens. The HVAC system in the first room they assigned was not working. It was stuff and hot. They moved me, but the new one was a bit noisy. The rooms are small by modern standards, and the round shape of the tower makes the room shape inefficient. Yes, the bed was comfortable, […] and yes the staff was helpful, but I came away with a less-than-luxury overall experience. Read moreGenuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown We apologize to hear your stay was not up to your expectations. As you mentioned, we are the mold-breaking hotel, designed by John Portman, which displayed the world's first open atrium. To this day, we continue to enhance and recognize the beautiful work of the hotel. We strive for every guest to fully enjoy their stay while at Hyatt Regency Atlanta. We hope you continue to stay with us whenever you are in Atlanta. We look forward to seeing you.
It's 2013 and no BET!! You will not get my business again!!!Genuine Hotels.com guest review
The hotel was nice, very crowded but pretty quiet in the rooms. The room I had was a queen size which was quite small but big enough for just 2 people. The bathroom was very tiny but functional.Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us! Glad you enjoyed your stay and the tranquility of the rooms. Come back and see us!
The staff and location of the hotel was excellent. However, the size of my room was VERY disappointing. It was not big as my office in my home (my office is a converted bedroom). The bed was not king size as I ask for. The toilet leaked when it was flushed. I did get 50% of parking and that was nice. I give a LOT of praise to the staff. They made the […] stay more comfortable. The view was good. I expected more from the Hyatt. I would not recommend anybody to stay in the Radius Tower without confirming it first. Overall, because of the excellent staff, I would recommend this hotel but not in the radius tower. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us. We regret to hear that your expectations were not fully met regarding your room accommodations. The hotel offers three separate towers, all featuring various room types to meet your traveling needs. To outshine the accommodations, it is great to hear that our staff was capable of brightening your stay. Our team is well-staffed and well-trained! We thank you for your recommendation and hope you will continue to stay with us.
Loved the design and location, especially MARTA to go to the airport.Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us and happy belated birthday! We're so happy we could play a part in your birthday celebration and guarantee you a great stay with wonderful amenities and service. Our rotating restaurant will re-open in 2014. Come see us for the next birthday celebration! See you then!
"Worth every penny of it!"
Fancy place with a personal touch to it. The staff were very friendly and helpful. Loved my stay there.Genuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us and for your recommendation. We strive to make every guest feel appreciated and at home. Glad we succeeded and that you had a wonderful stay. See you soon.
Opted for the bed & breakfast, was great, plenty, pushing too much food, everything was greatGenuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us during your trip to Atlanta. As you mentioned, we are in a great location. We are near multiple business headquarters, the airport, colleges, attractions, dining, and more. For those attending a conference in the hotel, we're a great location for filling up any spare time with exciting attractions and delights. Glad you enjoyed your stay and we look forward to seeing you again, soon!
"I'm glad I stayed"
Pros - Hotel staff were very polite. The hotel connects to a small underground mall. Cons - Blanket was smelly in room, but promptly replaced. I saw some minor things that needed to be fixed; however, the hotel was beautiful overall.Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for choosing Hyatt Regency Atlanta! We are pleased to hear that you enjoyed your accommodations and our friendly, staff! As you mentioned, we are connected to Peachtree Center Mall, filled with restaurants, shopping and a Marta public transportation stop. Great access and convenient location! Come see us again, soon!
I loved this hotel! It was so nice and the staff was really accommodating. Great location and beautiful rooms.Genuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us! Our property and entire staff is here to please, and we're happy to know that you enjoyed your time. We can't wait to see you again!
"Excellent stay at Atlanta's Hyatt Regency"
From arrival to check-out everything was first class. Had a room on the 18th floor looking out over the city. Even had a balcony. My Hotels.com booking even got me two free drinks at the Lobby bar. When you arrive in your room the TV is on and the screen says "Welcome to Atlanta, Frank ...." Wow, that was nice. Whenever you turned the tv off, and later […] turned it back on, the same greeting appeared...really nice. The Starbucks in the lobby had the best brownies ever. The Hyatt Regency Atlanta Downtown is definitely where I will stay on the next trip to Hotlanta. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Atlanta Downtown Thanks for choosing us as your Atlanta hotel! We're pleased to hear you enjoyed your time in the city and with us! We strive to ensure every guest feels special and truly cared for, even in the simplest of ways. All of the small, hospitable actions add up to a memorable time. We do have a 24/7 Market in the lobby that proudly serves Starbucks coffee and many local treats and fresh foods from fruits, salads, pizzas and sandwiches. Glad you enjoyed those homemade brownies! We can't wait to see you on your next trip to Hotlanta, either. See you then.
Very small but clean room. TV cable was awful, most channels didn't work or the guide button. Food, service, and staff were excellent.Genuine Expedia guest review
Response by Hyatt Regency Atlanta Downtown Thanks for staying with us and we're happy to hear you enjoyed our staff and their friendly service. See you next time!
I stayed one night at this hotel for my birthday and it was amazing. The room was very clean and we had everything we needed. I was disappointed that the rooftop rotating restaurant was closed for renovation though. I was looking forward to that for my birthday.Genuine Hotels.com guest review
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