"Spend extra for a better stay."
Reserved a standard room and we got what we paid for. A room in the oldest building, not the 3.5-4 star rating type of room in a Hyatt. They had just washed the carpets and were still damp so I had us upgraded to the Tower rooms. Much better! Rooms were much brighter, quieter, and larger. Only shower-no bath tub. You also got drawers and a view! They […] should just knock down that old building and start from scratch. Anyhow, the pool area was nice, though they ran out of lounge chairs. I highly recommend taking the Hyatt water taxi if you are going to SeaWorld. $10 pp/RT. You enter a special gate in the back of the park and avoid the main entrance nightmare. Food was pretty good at the pool. Read moreGenuine Expedia guest review
"Great family experience"
We truly enjoyed our vacation at the Hyatt. It offers many activities that can be done on site and it is also very close to other options for entertainment.Genuine Expedia guest review
"great hotel great location"
Close to beaches, shopping, restaurants. Great pool area, friendly staff. Would definitely stay here againGenuine Hotels.com guest review
"Nice hotel near the airport"
Very nice hotel. Staff and amenities excellent. Wifi should be given free.Genuine Expedia guest review
Rooms, while beautiful, lighting was way too dim, especially in bathroom and no vent fan. Could hear all noise from the hallway! Staff was wonderful! As much as the rooms cost, parking should be free! Beautiful view of the marina.Genuine Expedia guest review
"Great hotel for Sea World visit"
Best location for going to Sea World on the water taxi. Pool was superb for kids and adults. Red Marlin restaurant was absolutely wonderful.Genuine Expedia guest review
"Two day stay somewhat close to the beach."
Room was noisy due to proximity to the street. Internet cost prohibitive compared to other resorts I have stayed in. Parking cost over the top. Movie channel broken could not be fixed. Woke up 2:30 AM by humming television had to un-plug. Grounds not particularly clean, some garbage left for two days. Service however was great.Genuine Expedia guest review
"needs an update"
This hotel is not like the pictures claim. Its older and in desperate need of an update. Pool area is cramped and chairs were falling apart. We stayed in the Bay II building and this should be redone. The beds were comfy but it felt like you were in an apartment building. No balcony and the courtyard area between the room was covered in bird droppings. […] Our door stuck, paint was chipping and in general the room was just bad. The location of the hotel is okay but not really close to anything other than Sea World. Staff was okay but definitely were not in it to make your experience enjoyable. Will not be going back and would not recommend this place. Read moreGenuine Hotels.com guest review
"not really a Hyatt"
WHen one thinks of a Hyatt, images of grandiosity and fancy facade cone to mind. But this Hyatt is one name shy of an average 3 star Best Western. The service was excellent, but you can't slap the Hyatt name on any hotel and call it a luxury resort. Spend some money and update the premises!Genuine Hotels.com guest review
"Nice, but not as many amenities"
The bay view suite was very nice but we were surprised at the lack of amenities found in lower priced hotel rooms: there was no microwave, no heatlamp/fan in bathroom and there was a daily charge for internet access or wifi in the room! The staff was courteous and the food was good. It was within walking distance to Misson Beach.Genuine Hotels.com guest review
"Nice hotel but EVERYTHING is extra $$"
Hotel is great, nice and clean and the pools are amazing (great place to stay with kids) I have read previous reviews saying how they nickle & dime you and took it with a pinch of salt.. its 100% true, everything is extra!! The internet was done (which you have to pay extra for) and i went to the lobby only to be told "heres an 800 number you can call" […] she was so rude and dismissive! Later the guest services lady came round by the pool and about 3 of us complained about it, she said ill check and be right back.. never heard from or saw her again! The lobby has no coffee, water etc.. i asked if they had anything (standing in those lines trying to check in) and was told i could go buy something from the coffee shop down from the hotel.. having just stayed at the Hilton where they have all these things and cookies all day.. was very dissapointed to stay the least! We ate at the Red Marlin, pricey food and not the friendliest staff and the same can be said for the coffee/bagel place.. both could def be nicer and more helpful. I have to point out that the staff at the SWIM bar were FANTASTIC! the whole pool area made the trip!! Read moreGenuine Expedia guest review
"Money not well spend"
For $261 per night, I was expecting something a lot better. The bathroom is not clean at all, mold in bath tub! The air conditioner is set at 64 degree, it's freezing cold in the room until we adjusted it. The room is old old old. However, the bed is comfortable, I slept with very little toss and turn.Genuine Expedia guest review
Hotel is beautifully located. Walls are thin in the tower and could hear the noisy kids next door the moment they woke up. The airplanes and seals were also our alarm clock. Didn't take advantage of the pool and the spa was so small and crowded needed number to take your turn for use. Beds were very comfortable and rooms are good sized. I would stay […] here again. Read moreGenuine Hotels.com guest review
"NICE FAMILY VACATION HOTEL"
The hotel was very nice but when booking with hotels.com and even though the tittle was: superior room with a view, nothing was said of the rooms being booked at a different part of the hotel in a two story facility away from the main tower until we received our confirmation. The hotel staff was very understanding as this seems to happen quite often […] with hotels.com and moved us to the tower part of the hotel the next day. Read moreGenuine Hotels.com guest review
I loved seeing the seals everyday from my room and liked being able to see the ocean everyday also. We had 5 people staying in our room and there was plenty of room.Genuine Expedia guest review
"Disappointing accommodations - not worth the price"
Our room was not up to expectations for a Hyatt. Although there was new bedding and the bathroom had been updated, it had a distinct odor, the door was difficult to open/close and with no safety latch, the walls were thin and tv from the next room could be heard. Given the Hyatt name, I was excited to stay here, but was clearly disappointed when we […] entered the room. Service at the pool was poor as well. Read moreGenuine Expedia guest review
"The table was not clean."
The table was not clean. The parking is $30, too expensive.Genuine Expedia guest review
"Rough start but Great stay"
I stayed for 7 nights and the overall stay was great. However the service at check in hurt the start of my much anticipated vacation as I checked in at 4 and did not get a room until 7 and only got a room then because I threw a fit, I was told that they over booked the rooms ( not my problem I paid in full for a room months ago). However, after getting […] a room the stay was fantastic and the support staff are very friendly! Read moreGenuine Hotels.com guest review
Great location and close to everything. We took the kids to the zoo, sea world and down town and everything went well.Genuine Expedia guest review
"Close to Sea World"
In August, the pool area was WINDY making it too cold for my wife and me - and we are from Alaska! Kids didn't mind the cold and loved the pool slides. Housekeeping erratic regarding the washcloth / soap supply otherwise OK. Room was clean and beds comfortable. Watch Sea World fireworks nightly @ 9:52 PM. If you are on bay view side, watch from outside […] hotel or from stairwell! Wi-Fi $10 / day (!) and weak T Mobile signal in our room. Self-parking on property $24 / day. Some of the parking spots were very tight for our rental Chevy Cruze. Rooms had small fridge, safe and hair dryer. On check out we had $66 of food charges that weren't ours. Front desk staff quickly and efficiently corrected the bill. Read moreGenuine Expedia guest review
"A little disappointing"
We had to move rooms, as original room was old, run down and had broken amenities, including a faulty door lock. The 2nd room was ok. Paid $24/day for parking and the lot was full the 1st night with free parking next to lot on street. Overall a bit disappointing for$300/nt.Genuine Hotels.com guest review
Shower was clogged. Gross... it made everything seem dirtier even though the maid did a good job on everything else.Genuine Hotels.com guest review
"beautiful and customer friendly"
Location of the hotel is close to all san diego main attractions. The hotel staff were great and made our stay wonderful.Genuine Expedia guest review
Hotel was very nice in beautiful tropical surrounds. It was on the expensive side, but you get what you pay for. The location was great and we had a great view from our room. The thing I was most impressed with was that they let us check in way ahead of time and since we just arrived early in the morning from Australia, it was very much appreciated. […] Would highly recommend as the location is excellent and customer care was great. Read moreGenuine Hotels.com guest review
"Awesome Staff & Management"
Stayed at this resort for my son's wedding which was to take place at a nearby venue. But due to unfortunate circumstances, the wedding was called off the day before. We had over 20 guests staying at this resort now with no wedding to attend. Duane, the Bell Man, heard about our situation and advised Stephanie, the Front Desk Manager. Stephanie immediately […] contacted us and offerred any assistance she could. Our guests were then moved to ajoining rooms located in the Towers. Now we had to entertain and feed our guests for the next several days while they were in town. We contacted the Conceirge Desk and they found us great dining for our large group on very short notice. They even arrange vans to transport our party to the restaurants located downtown. If it would be possible to give them six stars for customer service I surely would. Thank You Duane Thank You Stephanie Read moreGenuine Expedia guest review
This was our first time in San Diego. Hotel was close to mission beach and seaworld. Short drive to downtown area and many attractions.Genuine Expedia guest review
Lots of concern before we arrived (myself, wife and 2 kids) based on ratings on the internet. Perfectly nice hotel provided you get a good room (higher floors of the tower). key is to call well ahead and request for specific room. Staff were friendly, location is perfect (close to everywhere you'll want to visit in San Diego), hotel was clean. Some […] of the facilities are a bit old. Read moreGenuine Expedia guest review
"Hyatt Mission Bay"
Overall, stay was nice. We were not in the tower, so the wing we were in was a little outdated. A/C wasn't working too well, maintenance had to be called. Pool area was great with nice fire pits.Genuine Hotels.com guest review
This hotel is absolutely beautiful. I'd recommend it to anyone. The only problem is they do not have a shuttle to Sea World. You'd think with a quality hotel as this one they would provid a shuttle, even if there was a cost to it. The taxi ride was about 9-10 dollars with tip.Genuine Hotels.com guest review
"Breathtaking views of Mission BY beach and marina"
My wife and I had a wonderful experience at Hyatt Mission Bay. The staff was not only willing to please, but also made sure that you were completely satisfied with their service. The room was clean, beautiful and laid out nicely, with a beautiful terrace that overlooked the bay and beach below. The wait staff at the two restaurants there were very accomodating […] and always made you feel at home. It was a wonderful and memorable week there. Read moreGenuine Expedia guest review
Great place but be prepared to pay for parking and Internet.Genuine Hotels.com guest review
Water slides MAKE this place. We have a 2.5 and 5.5 year old boys. both LOVED it!Genuine Expedia guest review
Hotel was nice after we complained and we moved from The Bay II to The Tower. The Bay rooms felt like we were in a run down motel not a Hyatt and someone was playing a joke on us. It wasn't until my husband complained and then they switched our room. The Tower was nice with a great view.Genuine Hotels.com guest review
Beautiful place. However, would be nice to have a coffee maker (small) and a fridge in the room, especially with children. The 2 bottles of water in the room $3 each! Really?That was the only downside.Genuine Hotels.com guest review
We had a great stay with a great view.There was plenty of activities for all of us and you could get anywhere in 10 minutes.The only thing that was disappointing was that the men's sauna was not working.Genuine Hotels.com guest review
"Over charged and badly maintained rooms"
This hotel is not worth the $280 plus paid, the rooms are not well maintained, very disappointing stay, it will never happen again.Genuine Hotels.com guest review
Had a great time.Genuine Hotels.com guest review
My room was broken down. A/c was loud kept us up at night. Security at pool was like being in prison. No reasonably priced place to eat for families. Pool and slide was only good thing. Also extremely expensive for the condition of hotel.Genuine Hotels.com guest review
"Expected more for the price"
Overall, the stay was pleasant. The hotel and surroundings are beautiful and well kept. I was a little surprised that the same care did not translate to the actual rooms. From the price and appearance of the hotel grounds, we (my family and I) expected nicer accommodations. Do not get me wrong, the room was ok, just not what we expected for the price […] we paid. My only real problem with the hotel is the parking charge. I do not understand why we had to pay to park in parking lot when we were staying in the hotel. Read moreGenuine Hotels.com guest review
"Comic Con vs. Mission Bay Beach"
We stayed at the Hyatt Regency for Comic Con 2013. We rented a car so we had means to travel, and with that being said we asked ourselves: do we pay the same amount of money for a small room in the Gas Lamp district, or do we stay closer to the beach? We definitely got our money's worth staying by Mission Bay with room space, amenities, children's activities, […] fireworks, and beach access. Read moreGenuine Expedia guest review
Good location, but for the price was not worth it. Hotel rooms were old and the staff was not pleasant, We have stayed at many Hyatts in past and this was the most disappointing!Genuine Expedia guest review
Response by Hyatt Regency Mission Bay Spa and Marina Thank you very much for your candid feedback regarding your experience at our hotel. At Hyatt, we pride ourselves on providing authentic hospitality to each and every guest and I regret that we fell short of this goal in your experience. I will be sure that our Associates have an opportunity to review you comments so that improvements can be made internally. Warmest Regards, Kendra Santos Director of Quality Assurance Hyatt Regency Mission Bay Spa and Marina
"Beautiful room with a great view"
The room and service was exceptional. We were given a room with a view along with complimentary wine for our anniversary. Location was close to all must-see sights such as downtown, convention center and gaslamp district. Look forward to returning very soon!Genuine Hotels.com guest review
Response by Hyatt Regency Mission Bay Spa and Marina Thank you very much for the lovely comments and a belated Happy Anniversary to you! We are delighted to hear that you enjoyed the wine, compliments of the hotel in honor of your special celebration. We look forward to welcoming you back again very soon!
"Not what I expected"
I was disappointed upon arrival. We got there about an hour early before check in and asked if we could go ahead and do an early check in but our room was not ready. The lady at the counter said no problem, supposively checked us in, took my phone number and said she have someone call us when our room was ready. She gave us a couple keys for the pool […] area and said we were welcome to hang out at the pool. We did for 1 hour and 45 mins and never received a phone call. I then went to the lobby to see if our room was ready and I had a different lady this time, and she advised me that we were NOT pre-checked in and that's why we never got a phone call. Being the HYATT REGENCY I expected a lot better room. The hotel rooms looked worn and dated. The room was small compared to other hotels I've stayed at. The air conditioner never got the room cool, we had it set at 62 degrees, and it leaked all over the floor and it got some clothing soaked. The only 2 good things were, it was quiet at night and very close to Sea World. Unfortunately, I'd have to say that I would NOT stay there again. Sorry. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Mission Bay Spa and Marina We appreciate you taking the time to share your feedback regarding your visit to our hotel. I am very sorry to learn of your disappointment with your check-in experience and that we were unable to offer you an early check-in upon your arrival. I have shared your comments with our Front Office Manager to ensure we are maintaining clear communication with our guests throughout the check-in process. Additionally, your comments regarding your room and the air conditioning unit have been communicated to our Director of Housekeeping and Director of Engineering so that the appropriate follow through can take place. Please know that we carefully review all guest comments and use this feedback to make changes and improvements throughout the hotel as appropriate. Again, thank you for your comments and I hope that we have a chance to welcome you back again soon. Warmest Regards, Kendra Santos Director of Quality Assurance Hyatt Regency Mission Bay Spa and Marina
"Nice hotel, but"
Nice hotel for families in particular. Great location. Did have one problem with a customer service issue and the hotel failed miserably. I was sitting by the pool when I was approached by an employee who was training others in the area of customer service. When I brought up the problem with our room, nothing was done about it. They asked for my name […] and room no., but did nothing to help the situation. Read moreGenuine Expedia guest review
Response by Hyatt Regency Mission Bay Spa and Marina Thank you for your feedback. At Hyatt, we are consistently working to make improvements to our service in an effort to enhance our guests' experiences. During the training that you mentioned, our Associates were working on opening up the dialogue and conversations with our guests so that we can gain a greater understanding of the needs and preferences of our guests. I am very sorry that, upon mentioning these concerns about your room, no action was taking to provide the appropriate follow through for your concern. I assure you I have shared your comments with our Management Team so that this can be discussed internally. I am hopeful that you were able to enjoy all other aspects of your stay and I hope we have a chance to welcome you back to the hotel again in the near future. Warmest Regards, Kendra Santos Director of Quality Assurance Hyatt Regency Mission Bay Spa and Marina
"A little rundown but nice location"
First off, we had asked for an early check-in because we would be arriving in San Diego around 11:0am and they said it wouldn't be a problem. We arrived to the hotel around noon and they said our room was not quite ready but would be shortly. We went into town to waste time and arrived back at the hotel around 2:30pm. Our room was still not ready and […] we asked for a key to the pool. The pool is nice and served good food/drinks. We didn't get the call letting us know our room was ready until 3:50pm (normal check-in time is 4pm). The early-check in issue was a little frustrating. The room itself was okay- had a little smell to it (almost like mildew). The room was pretty spacious and had a nice patio. The staff was nice as well- one of the valet attendants offered good advice about not leaving our bicycles out at night time. Read moreGenuine Expedia guest review
Response by Hyatt Regency Mission Bay Spa and Marina We greatly appreciate you taking a moment of your day to share your feedback regarding your recent visit to Hyatt Regency Mission Bay Spa and Marina. I apologize that our Front Desk was unable to accommodate your request for an early check-in due to the availability of rooms. I have shared your comments with our Director of Housekeeping and our Front Office Manager to ensure we are properly staffed in both departments in order to provide our guests with a prompt and efficient check-in process. I am pleased that we were able to provide you with a room by the stated check-in time of 4:00PM. Our Director of Housekeeping will also be following up regarding the smell that you mentioned in your room. Please know that we do review all guest comments in an effort to make changes and improvements throughout the hotel as necessary. Thank you again for choosing Hyatt Regency Mission Bay Spa and Marina. I hope we have an opportunity to welcome you back again soon. Warmest Regards, Kendra Santos Director of Quality Assurance Hyatt Regency Mission Bay Spa and Marina
Rooms need updated and the beds are not the most comfortable seem really old. The carpet is really stained and dirty. Not what I would expect for a Hyatt. Location is great! Other then the carpe and bed not so bad. Fun pools for the kids. Lobby could be updated.Genuine Hotels.com guest review
Response by Hyatt Regency Mission Bay Spa and Marina Thank you very much for your feedback. I am delighted to hear that you were able to enjoy your time by the pools during your visit. I have passed your comments regarding the carpet and room condition along to our Director of Housekeeping to ensure this concern is addressed promptly. Your comments are very helpful and assist us in identifying key areas throughout the hotel that require attention. With this feedback we are able to make changes and improvements to enhance the experience for each and every guest. We would love the opportunity to welcome you back to the hotel again soon. Warmest Regards, Kendra Santos Director of Quality Assurance Hyatt Regency Mission Bay Spa and Marina
"AC was horrible."
Our rooms Air conditioner was awful, barely blowing any cool air. Maintenance arrived, but basically said the fans don't work well. (it seemed to be a common complaint) He did bring us a fan, but for the price of the hotel that was not a good answer. The room had a musty, moldy smell that continued through out our stay. The fire pit on the balcony was […] great however it was broken. We had to call maintenance to light it every time. One night they never showed up. This hotel was not at all worth what we paid. Read moreGenuine Expedia guest review
"Location was perfect"
There was excrement on the side of the commode facing the wall the whole 4 days we stayed thereGenuine Expedia guest review
"Great for Kids and Great Concierge Services"
Great location. So close to Sea World you can avoid par king hassles and instead take the water taxi from the hotel [$10 for adults and $5 for kids]. Conceirge service is outstanding. They can sell you tix to Sea World, Legoland, Zoo, etc., but internet prices are still better. What makes place great for kids is the three swimming pools, none deeper […] than 4 feet and the 3 water slides. The pool also has cabanas to rent. You can order lunch and drinks poolside too. Never have to leave hotel to have a great time. Read moreGenuine Hotels.com guest review
"Beautiful views of bay and ocean in the distance."
Enjoyed staying at this hotel. The King Corner Suite was a bit of a disappointment as there was no privacy for the adults. We extended our stay and moved to this room rather than the nicer more private waterfront street.Genuine Expedia guest review
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