"Not given what we booked on Expedia."
If you book with Expedia, they will give you a room with basically no view, even though you pay for a "city view". We were given a room on the 6th floor that had a very small window that I could not even see out of. After arriving at night from an international flight, we weren't too pleased. The bellman went down right away to complain for us and they […] gave us a nicer room with river view, but of course at a higher price than I could have booked it for on Expedia. The original staff behind the desk were not helpful, but upon checking out the manager tried to reduce the bill slightly. The room was very hot and since they only use duvets and not sheets, there was little way to get cool at night. A/C did not on. Opening the window was a bit noisy. The lighting in the room was horrible and in the bath, worse. No plugs for hair dryers near mirrors, so ladies if you need to use a more powerful blow dryer than the tiny ones that they provide (where you have to hold the on button on constantly) beware! The only good thing this hotel has is location. But for the price, there are other, better hotels there with better facilities and prices. The breakfast here was super expensive per person, so we didn't even bother. Read moreGenuine Expedia guest review
"rooms to hot and unable to cool"
Location is fine, but were unable to cool room to a sleeping temp. for this reason would not go back. Breakfast prices were a rip off.Genuine Expedia guest review
friendly staff, great location, very comfortable bed and great shower!Genuine Hotels.com guest review
"Central location close to Chain Bridge"
Attentive staff, good location, happyGenuine Expedia guest review
"Good Hotel - Great view of Chain Bridge"
My wife and I stayed at this hotel after a Viking River Cruise from Passau to Budapest. The hotel is just across from the Viking docks. The hotel is very good, nice rooms with very good internet connection. The restaurant in the hotel is also very good. We chose a room ( a little be more expensive) with a view of the Chain Bridge and the river. Definitely […] worth the extra money. Read moreGenuine Hotels.com guest review
"Great view and great staff"
This is the perfect location for seeing all of the beauty of Budapest. We also took advantage of the Spa, and were incredibly pleased.Genuine Expedia guest review
Great location, comfortable rooms, friendly staff, clean facilities and nice amenities.Genuine Expedia guest review
"Great Stay - Amazing Room Views"
I stayed here at the tail end of a business trip through Eastern Europe. Staff was excellent - very accommodating & knowledgeable. I had a room with a view looking over the Danube directly at Budapest Castle with Chain Bridge - Stunning View. Room was a good size, attractive, modern & bathroom was modern & well appointed.Genuine Expedia guest review
the hotel was magnificent, clean, elegant with friendly staff. The view of the Chain Bridge, Palace, Mathias Cathedral (skyline on the other side of the Danube) was beautiful. Location to metro and public transportation was nearby 5 minute walk(Vorsmaty ter) easy to get around. Able to walk to a lot of sites once you oriented self. such as St. Stephens, […] Opera House, Parliament, near river cruise ships for hourly tours on Danube river. I have recommended and will continue to recommend this Sofitel hotel to family and friends who will be going to Budapest. Stay here if you can. Read moreGenuine Expedia guest review
"At the end of Chain Bridge"
The hotel location and accommodations were great, the front desk staff, not so much. They were not friendly or helpful in the least with 3 different people/interactions. The bellman were very helpful and did a great job.Genuine Hotels.com guest review
just great!Genuine Hotels.com guest review
"great location and beautiful rooms"
Hotel is beautiful. Staff is friendly. Paris Budapest Bar is nice. Location is great - hotel is right on the water and within walking distance of chain bridge.Genuine Expedia guest review
"Sofitel Great Location"
The hotel was perfectly located; close to the famous Chain Bridge, Old Town, Castle, Parliament building and walking distance to the Rudas and Gellert spas. The "classic" room was a bit tired; big bleached stain in the rug, and the one side of the queen size bed was so overly slept on that it sunk on that side. My husband tolerated the shoddy mattress […] but next time I would insist on having the room changed. Read moreGenuine Expedia guest review
I was very disappointed in this property. I have stayed in Sofitel's all over the world & this one did not compare. We had no wash cloths or hand cream and no room clock. There was only two plug which were hard to find as they were covered by the curtain.Genuine Hotels.com guest review
"Sofitel in Budapest"
Excellent!Genuine Hotels.com guest review
"Close to all sights."
We loved the hotel. The location was perfect and our view was amazing. The hotel upgraded us to a suite which was incredible. The only negative was the concierge desk kept suggesting touristy things when we asked for different things to do. The never told us about the baths which Budapest is known for worldwide, the didn't mention the tiny market which […] was interesting. We found out about those from other tourists. Other than that the hotel was wonderful. Read moreGenuine Hotels.com guest review
My overall experience at the hotel was nice. We had a view of the Danube River and the castle. The lights on the buildings were so beautiful that I left the curtains opened at night. The restaurant was great and so was the bar area. The one mistake I made was not including the breakfast buffet in our reservation. I highly recommend that you do that. […] The selection of foods was great. My only negative comment is the room service. Our room was never really cleaned. We had to request clean face cloths and soap every other day. I also do not like feather pillows (they are too hot) or soft mattresses filled with down. The carpet was worn and you can see were they spot cleaned it. Otherwise, everything else was fine. Read moreGenuine Expedia guest review
"Great location and wonderful place to stay"
This was our ( husband and I) first stay at a Sofital hotel and will use them in our future travel. The place is beautiful, great location, staff is friendly and helpful and the dinner we had there was wonderful. You don't get any better.Genuine Hotels.com guest review
the view was not good. I requested a good view, highup. they gave me the top floor but absolutely no view--a roof. the confirmation said city view. when I asked they said I should have requested bridge and water view. I had never been bwefore and did not realize but I did request good view. theywould not change our room unless we paid over $100 extra. […] next time, i might choose intercontinental because all rooms have good views. Read moreGenuine Hotels.com guest review
"A hotel fall short of expectation"
It is a luxury hotel but fall short of expectation. Hotel staffs are friendly, but the room i stayed seem like a 2-3 star hotel room :( No decoration and the room is out dated, looedk like those at least 10-15 years behind. It is Sofitel, and i expected more. I stayed in my Sofitel before, this is the worse one. The hotel lobby was impressive but once […] you enter into the room, i felt like i was deceived by the pretty picture it was advertise on the website :( That's a huge discount for hotel claimed "Luxury". The bed was comfortable thought. But I wouldn't pay 27 Euro for buffet breakfast if I knew that's the kind of food I was getting. Read moreGenuine Expedia guest review
The breakfast foods, as well as the evening meals: perfect... and the ambience as well. The front desk, as well as the concierge, were more than helpful at all times. The location made walking so very easy. Telling us about the blues club was a special extra. Thanks to all.Genuine Hotels.com guest review
Excellent. I had one problem with the mattress I slept on. It was soft and sagging in the middle. The guest service dept. and house keeping made a commendable attempt to address the issue by placing a plywood board between the mattress and the box spring. It probably did not make any difference, as the mattress itself was soft and sagging. However, […] it was psychologically placating. Credit to the house keeping. The restaurant ' Paris Budapest ' has an excellent service and food. All other services are very good. Read moreGenuine Hotels.com guest review
"Beautiful Views of a Beautiful City!"
I was extremely, extremely pleased with the rate I got for this fantastic 5 star hotel with stunning views of the Danube, Chain Bridge and sights across the river in the Buda Hills (i.e. Fisherman's Bastion, St. Mathias Church, Houses of Parliament, etc.). The service from check-in to check-out was superlative and the food was amazing (truly the BEST […] croissants in Budapest). Every service person I dealt with was fluent in English, courteous, knowledgeable and totally accomodating. My 3 days in Budapest at the Sofitel was the highlight of my vacation. Read moreGenuine Hotels.com guest review
"Great Location to take in the sights of Budapest"
We had an issue with our reservation. We had reconfirmed directly with the hotel's reservation desk several days before our arrival. When we checked in, it appeared we were holding two identical reservations, one made and prepaid through Hotels.com, the other guaranteed to our American Express card. Obviously there was a mix up and we expected this […] would have been brought to our attention when we reconfirmed our reservations. The hotel accepted no responsibility and was insistent on charging us a one night cancellation penalty. It took an hour and several calls to American Express Platinum Travel Services to cancel out the second reservation without charge to our credit card. The hotel's front desk was neither empowered nor particularly helpful in resolving this situation. This is the reason for rating them not satisfied on the quality of service. Having said that, the service on the Concierge Level was excellent and the remainder of our stay very enjoyable. Read moreGenuine Hotels.com guest review
"perfect vacation for everyone"
the hotel is very modern, but the rooms have that all scool class, and the perfect view of the palace, the bridges, the danubio river, is too much, and the breakfast, it was perfect, is a beatifullk hotel in one of the must beatifull cityes in the worldGenuine Expedia guest review
Outstanding location, service and comfort of hotel. They say breakfast is the most important meal of the day, but their breakfast is way overpriced.Genuine Hotels.com guest review
"A room with a view"
We had a room with a view of the Chain Bridge where we watched the sunrise, the sunset, and everything in between. Close to everything, easy walk to Buda, close to the metro, amazing cafes, restaurants, museums, parks, concerts. Wonderful experience overall.Genuine Expedia guest review
"Great location and views"
Very nice, recommendedGenuine Hotels.com guest review
We enjoyed our stay very much. However the room smelled of old cigarettes. I did stay in a hotel in Salzburg where there was a notice that if there was evidence of smoking in the room (even smells) there would be a 200 Euro additional charge for cleaning. I think this is a great idea! Other than that, we really liked our room. The view was GREAT!!! […] ! Read moreGenuine Hotels.com guest review
We loved our recent stay at Hotel Sofitel! It was in the perfect location to see any site in the city. The staff was incredibly helpful and had a special treat in our room for my husband's birthday & our anniversary. Most of in, during the terrible heat wave, the air conditioning worked very well and the pool was heavenly at the end of the day! We would […] return in a second! Thanks to the staff for a wonderful holiday! Read moreGenuine Expedia guest review
"Very nice hotel close to the river and shopping!"
We loved how safe we felt walking around our hotel in the evening. We were able to see the sights right across the street and visit the busy shopping area a block away. The only thing I didn't like was the little windows with no view from our hotel room, but that forced us to get outside and experience the real Budapest!Genuine Expedia guest review
"Clse to all must-see sights; EXCELENT SERVICE"
Excelent location; luxury romos with an espectacular view of the Blue Danube river. Great breakfast Buffet and restaurant food. Impressed with the EXCELENT service of this hotel. My lugagge was broken and they did all the tramits with the airline and I got a new one!Genuine Hotels.com guest review
"Fabulous Location, on the Danube. Wonderful View"
This is the second time we stayed at the Sofitel, once many years ago when the property was a Hyatt. Get a River or north-facing room. Pay a modest amount extra for this and you will be rewarded with one of the best City views anywhere, especially at night. Front desk staff are uniformly excellent, and the overall comfort of the place is outstanding, […] all at what I think, for a major city, is a very reasonable price-tag. Read moreGenuine Expedia guest review
"Great location !"
This is the best location on the river. The staff is helpful and friendly.Genuine Expedia guest review
Great location, staff and room size.Genuine Hotels.com guest review
"Can't beat the location"
Fantastic hotel at the middle of Budapest. Right at the doorstep to all my meetings.Genuine Hotels.com guest review
"At the heart of Everything"
If you are looking for a hotel in the middle of it all at a fair and reasonable price...this is it. You cannot beat the location and there is so much going on around.Genuine Hotels.com guest review
"river view exceptional"
I asked for a room with a good view of the Danube and the Chain Bridge. The room they assigned me exceeded all expectations. The view was magnificent and the bay window made it even more expansive. When tired from sightseeing, I could just sit and watch the world go by on the river with the Royal Palace and Chain Bridge as the backdrop. The room was […] clean, spacious and comfortable. The location was convenient to all of the major attractions. The staff were very helpful. There was also an excellent view of the bridge from the terrace bar on the ground floor which made it a great venue for sunset drinks. Overall, it was magnificent!! Read moreGenuine Hotels.com guest review
"Great Hotel in Budapest"
Fabulous location in Budapest. Great room. Breakfast was very expensive but we found a great local place where breakfast was resonable after a few days.Genuine Expedia guest review
"An amazing hotel!!!"
The hotel is located in the best location possible, right next to the Chain Bridge and across from the Buda Castle. The view from my room was beautiful. The staff was really nice and helpfull. Really good breakfast and internet connection. Overall a very pleaseant stay.Genuine Expedia guest review
Would definitely stay again.Genuine Hotels.com guest review
Real bad attitude by older man who checked us into a room. Others at front desk were very good, bellmen and breakfast staff were friendly and efficient. Great food, shopping and sight seeing right outside the front door. Budapest is spectacular.Genuine Hotels.com guest review
Location is perfectGenuine Hotels.com guest review
"Four Seasons location at a fraction of the price!"
Can't go wrong with this option.Genuine Hotels.com guest review
"big hotel with great service"
We had a great time in Budapest, partly because of the hotel location and the level of service that staff provided. Our room was large and comfortable and very clean. We plan on returning to Budapest and would consider staying at Sofitel again.Genuine Hotels.com guest review
"basic 5 star"
noisy air condition. Good location. thats all to sayGenuine Expedia guest review
The Sofitel Chain Bridge came up to the Sofitel standard and was a great hotel to stay in.Genuine Hotels.com guest review
"Great location for sightseeeing and transportation"
The Sofitel Chain Bridge Hotel, Budapest was absolutely great. We did not have breakfast there as we thought it was a little expensive but being in the location of the Four Seasons and InterContinental Hotels suggests it is in a great location which it was. The room that we had was excellent and the service better than expected although the Sofitel […] group is known for great service. This hotel is in a good location for must see sights and for good transportation including sightseeing around the city. Read moreGenuine Hotels.com guest review
Loved this hotel!Genuine Hotels.com guest review
Spectacular views, perfect location, excellent service. Stayed here twice, and the only complaint I have is that on the 2nd occasion, our room wasn't quite as nice, so the room seemed a bit less cared for. The curtain rod fell off the wall, and we had a lot of issues getting the safe to work properly. However, overall the room, hotel, and staff were […] absolutely amongst the best I've ever experienced. Read moreGenuine Hotels.com guest review
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