Clean modern West suburban hotel close to everything!Genuine Expedia guest review
Not the nicest I've ever stayed in but it was an ok experience.Genuine Expedia guest review
There was alot of kids staying there for a hockey tournament & they were running the halls. When we complained the staff was amazing! They upgraded us to an executive suite & gave us a coupon for free breakfast. Unfortunately though they double booked the executive suite we were in & someone tried getting into our room. When my husband complained, they […] gave us half off our room for the inconvenience. The staff there is amazing & although we had a couple hiccups, I would stay there again. Read moreGenuine Hotels.com guest review
Literally a stone throw away from 8-9 high end restaurants and an amazing outdoor mall. Room was nice and service was great. Definitely recommend this hotelGenuine Hotels.com guest review
Very convenient, room comfortable. Pool and hot tub not very niceGenuine Expedia guest review
Very nice would go backGenuine Hotels.com guest review
Conveniently located, hotel bar and grill food excellent, parking garage is awesome amenity for crazy, cold Illinois winterGenuine Hotels.com guest review
"Hotel was fine, but the walls are paper thin!"
Our room was not in a highly trafficked area, yet we were woken multiple times each night due to noisy neighbors and kids running up and down the hall at what seemed like all hours of the night. The hotel itself was fine, (rooms are clean, staff is friendly, location is convenient) however, we had an abnormally hot room temperature with little true […] adjustment coming when the thermostat was changed. Beware the walls are paper thin and we could hear every conversation going on in the room next to us. We had stayed here prior and had pleasant experiences, but this one left a sour taste in our mouth. Read moreGenuine Hotels.com guest review
"Nite out with my Wife"
- We decided to take a much need night out; so I booked a night at the DoubleTree - OakBrook. Booking was made thru the unplublished sections at a great deal 60.00 a night; we arrived around 10 pm after doing the last Xmas shoppping and catching dinner at the steakhouse down the street. That night temp was at -15 degrees very cold so i jack up the […] heat a bit warmer would have been better. The bed LOL - I liked it - I enjoyed the sound effect that night LOL , My wife hated it ... We showered and were out by check out time - not many complaints - everyone was friendly and the rooms were okay. Read moreGenuine Expedia guest review
It served my purpose which was to close to the Oakbrook Mall and get me close to an appoinbtment I had the following day.Genuine Hotels.com guest review
Great location if you want if you are staying in the suburbs of Chicago. Fabulous mall and great restaurant choices all within a mile.Genuine Hotels.com guest review
"Relaxing stay in Chicago area"
The hotel staff were super friendly. Warm cookies on check-in a nice touch. Room was very clean, and housekeeping staff were great.Genuine Expedia guest review
"A very enjoyable stay"
Clean comfortable hotel. Very friendly staff from the front desk to the outstanding housekeeping people. We were very comfortable and enjoyed our stay. Great rate, super clean and relaxing.Genuine Hotels.com guest review
We were greeted immediately by a friendly staff member. He told us about the hotel and answered our questions. The hotel was well maintained and the room was very clean. I would definitely stay there again!!Genuine Expedia guest review
"Close to mall"
I had a great say room was clean, person who checked me in was wonderful!Genuine Hotels.com guest review
We had stayed previously at the hotel and liked the location and the hotel. However this time, the room was beastly hot and not matter what we could not get it cooled off. Told the front desk and they did have the engineer come and his solution (late November) was to turn off the heater and opened the vent to the window. That worked but was still was […] uncomfortable. Also had a king sized bed that was accompanied by 4 half-sized pillows. Was uncomfortable and actually went and purchased our own pillows to use. The cookie also has nuts so be aware if there are nut allergies. Read moreGenuine Hotels.com guest review
Very pleased with accommodations. Warm chocolate chip cookie at check in was a nice treat!Genuine Hotels.com guest review
Hotel Room was nice but staff were extremely rude and unprofessional. worse off tried ripping off my credit card number and throwing extra charges on their that were not authorized for my stay. Never ordered room service or anything that would incur me additional charges. Would advise not to staying here even though rooms were nice and the hotel was […] clean but its not worth the hassle with their rude staff. Read moreGenuine Hotels.com guest review
"value for the $$$$"
Hotel is great but I like double tree hotels in general. I like the cleanliness and proximity to the city. Free garage parking is great especually since Chi town parking fees are over the top. Don't look far just go to Double Tree!!Genuine Hotels.com guest review
The check in was great! The front desk representative was very friendly, helpful,and informative. The room east very clean and the bed east extremely comfortable.Genuine Expedia guest review
"Overnight business stay"
Overall very pleasantly surprised. I usually stay at the Marriott as its closer to our offices, but it was full so this was second choice. Other than its location for my needs, I prefer it to the Marriott. My only complaint was the bar - way too small for the demand! There was a conference on and it was pretty much taken over by the badged attendees. […] I had to fight my way to the bar, and an overworked sole barman, Also, most of the draught beers were "out". Read moreGenuine Hotels.com guest review
The hotel was nice, and easy to get around. I was a little disappointed that there was not a mini refrigerator in the room. The work out facilities & pool/spa were very nice.Genuine Expedia guest review
A nice place to stay if you have nothing major going onGenuine Hotels.com guest review
"Overly dry rooms, and must swim with a buddy?"
Friendly staff and clean hotel. However, we had our heat way down at night and both my boyfriend and I woke up numerous times unable to sleep because the air was so dry, very uncomfortable! No fridge or dvd player in room is definitely a downside. And the pool rules are stupid! You must not swim alone!? Are you for real? I was a competitive swimmer […] and wanted to swim during the day while my boyfriend was at work and I had time to burn. But guess what? I couldn't! So why did we chose a hotel with a pool? Hmmm good question. Read moreGenuine Expedia guest review
Loved this hotel. It is beautiful and has lots of amenities. Ample parking and offers a parking garage. Staff is very friendly and helpful. Hotel room was clean and cozy. I love the surroundong shopping centers and fine restaurants. I will definitely stay here, again.Genuine Hotels.com guest review
SuperbGenuine Hotels.com guest review
The kids enjoyed the pool area and the hotel staff was very helpful and friendly. Very nice accommodations and late bar. However, an upgrade on the snack machines and having more available on a few more floors would be nice. Small detail though! Really enjoyed myself.Genuine Hotels.com guest review
"Next door to a great mall."
Very nice hotel in a great location with a very wonderful staff. I had to leave in a rush in the morning to bad they didn't have coffee on the go. Outside of that, very nice place,Genuine Hotels.com guest review
I love this Hotel it is a very nice and classy hotel. The guest representatives are so pleasant, my room was a bit small but overall everything was great.Genuine Hotels.com guest review
"Very nice hotel"
Nice hotel, clean, free parking. The price was also great because I booked my stay through Expedia.Genuine Expedia guest review
Everything was excellent about this hotel, I wish it was a little bit closer to downtown Chicago! Great price, great service.Genuine Hotels.com guest review
My overall stay was not bad, however I was disappointed with the gym and the swimming pool area. The hotel could definetly use some updating. The paint in the bathroom was chipping.Genuine Hotels.com guest review
"Double Trees By Hilton, Oak Brook"
The hotel is beautiful, the bed was very comfortable, I highly recommend the hotel. The only thing I found lacking was that there was no refrigerator in the room. I like to travel with some of my own food and so need a small refrigerator. I left this comment at the hotel so I hope they consider add those to the rooms.Genuine Expedia guest review
the best thing about this hotel is location- right in front of Oak Brook mall. You can walk there. Hotel needs or going through renovations- pool area was horrible . Not enough chairs to sit around it.The deck was dirty and uneven. The other stuff that really disturbed me- the shower head was so low- i could not wash my hair.. I am 5'11", not a giant […] but if I have to squat in order to shower.. That was in Hilton Honors floor 6. The next day they moved us to suite on the second floor- the shower was fine ! Read moreGenuine Expedia guest review
"Very convenient location"
very nice place to stay. room was very nice. just wish the room had a refrigerator and a microwaveGenuine Expedia guest review
"Close to shops but..."
Would rather pay more and stay elsewhere. I didn't find beds comfy and no in room features I prefer. Property showing age.Genuine Expedia guest review
For the same money they charged I can find better hotelGenuine Expedia guest review
"Not a good experience"
The hotel seemed great until we slept in the bed. For us, it was the most uncomfortable bed that we had slept in during 3 weeks of travel. Plus the shower did not drain at all, so that was disgusting. They offered to move us to another room but the beds were all the same so we checked out early.Genuine Hotels.com guest review
Comfy bed (and I just had back surgery), great room with a balcony/view, helpful staff, awesome location. We will stay again!Genuine Hotels.com guest review
"Very pleasant stay."
Booked the hotel and rate was outstanding. Loved the location. Close to restaurants and shopping but not too far from downtown.Genuine Expedia guest review
Gr88tGenuine Hotels.com guest review
The staff was very welcoming, friendly and eager to help.Genuine Expedia guest review
affordable and convenient location for the wedding we were in town for. The hotel clerk was very helpful in giving us directions, providing us with a map and even highlighting the route on the map!Genuine Hotels.com guest review
Great location. 25 min from downtown. Fabulous Oak Brook Mall, with great eating and shopping, is nearby. Easy access to expressways. Clean, and friendly. Totally Hilton in quality and friendliness.Genuine Expedia guest review
I was surprised at how worn our room looked. Its in great need of a make over. Being a Hilton property I expected more! Some things are cosmetic and could very easily be fixed. One of the biggest issues was there was no outlet in the bathroom. Had a hairdryer and I looked everywhere underneath the cabinet which I found used chewing gum stuck underneath. […] Which I can't believe another guest could do that! Whats wrong with people! One of the Bellman at the hotel was really rude and unfriendly, my parents whom we brought are on a fixed income so they didn't valet their car so that upset the guy and wasn't very nice to my dad. Sorry but that is not cool. I work in a 4 diamond resort and I was just looking to be pampered for one day. I know what the staff does and how under appreciated they are sometimes by the guest. I just didn't get it. Read moreGenuine Hotels.com guest review
Surprised the room did not have a mini fridge or microwaves, as it seems these are becoming "standard" for most hotels. The bathroom seemed outdated and dusty and shower had low pressure, but did the job. Overall it was a fine room. We did arrive at the bar near closing with a large group and the bartender was clearly not happy to see us. He did wait […] on us and we didn't stay long... Read moreGenuine Hotels.com guest review
"i will not stay here again"
coffee machines in terrible condition pool area very dirty breakfast over price parking lot on terrible conditions as the elevators over all this hotel sucks.Genuine Hotels.com guest review
"Decent hotel for the price"
Quiet hotel and good location. The downside to staying here was the smoke odor and pet dander; however the staff willingly offered us a different room, but it was close to the ice maker room and the hallway speaker and it was very noisy. We opted for the original room and suffered through odors.Genuine Expedia guest review
not enjoyable stay at all. first night we heard our neighbor upstairs doing the deed at 6am. Next night we had a group of loud teenagers from 10p-1am. room was small and no fridge.Genuine Hotels.com guest review
The bed is so comfortable! I like the cleanliness of room and the maid service is excellent!Genuine Hotels.com guest review
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