"Not a good experience"
The hotel seemed great until we slept in the bed. For us, it was the most uncomfortable bed that we had slept in during 3 weeks of travel. Plus the shower did not drain at all, so that was disgusting. They offered to move us to another room but the beds were all the same so we checked out early.Genuine Hotels.com guest review
Comfy bed (and I just had back surgery), great room with a balcony/view, helpful staff, awesome location. We will stay again!Genuine Hotels.com guest review
"Very pleasant stay."
Booked the hotel and rate was outstanding. Loved the location. Close to restaurants and shopping but not too far from downtown.Genuine Expedia guest review
Gr88tGenuine Hotels.com guest review
The staff was very welcoming, friendly and eager to help.Genuine Expedia guest review
affordable and convenient location for the wedding we were in town for. The hotel clerk was very helpful in giving us directions, providing us with a map and even highlighting the route on the map!Genuine Hotels.com guest review
Great location. 25 min from downtown. Fabulous Oak Brook Mall, with great eating and shopping, is nearby. Easy access to expressways. Clean, and friendly. Totally Hilton in quality and friendliness.Genuine Expedia guest review
I was surprised at how worn our room looked. Its in great need of a make over. Being a Hilton property I expected more! Some things are cosmetic and could very easily be fixed. One of the biggest issues was there was no outlet in the bathroom. Had a hairdryer and I looked everywhere underneath the cabinet which I found used chewing gum stuck underneath. […] Which I can't believe another guest could do that! Whats wrong with people! One of the Bellman at the hotel was really rude and unfriendly, my parents whom we brought are on a fixed income so they didn't valet their car so that upset the guy and wasn't very nice to my dad. Sorry but that is not cool. I work in a 4 diamond resort and I was just looking to be pampered for one day. I know what the staff does and how under appreciated they are sometimes by the guest. I just didn't get it. Read moreGenuine Hotels.com guest review
Surprised the room did not have a mini fridge or microwaves, as it seems these are becoming "standard" for most hotels. The bathroom seemed outdated and dusty and shower had low pressure, but did the job. Overall it was a fine room. We did arrive at the bar near closing with a large group and the bartender was clearly not happy to see us. He did wait […] on us and we didn't stay long... Read moreGenuine Hotels.com guest review
"i will not stay here again"
coffee machines in terrible condition pool area very dirty breakfast over price parking lot on terrible conditions as the elevators over all this hotel sucks.Genuine Hotels.com guest review
"Decent hotel for the price"
Quiet hotel and good location. The downside to staying here was the smoke odor and pet dander; however the staff willingly offered us a different room, but it was close to the ice maker room and the hallway speaker and it was very noisy. We opted for the original room and suffered through odors.Genuine Expedia guest review
not enjoyable stay at all. first night we heard our neighbor upstairs doing the deed at 6am. Next night we had a group of loud teenagers from 10p-1am. room was small and no fridge.Genuine Hotels.com guest review
The bed is so comfortable! I like the cleanliness of room and the maid service is excellent!Genuine Hotels.com guest review
"close to family"
Great price for this hotelGenuine Hotels.com guest review
"Incredible Staff A+++!!!"
The hotel is situated close to downtown Chicago, has a ton of retail for shopping close by and is easily accessible from several major highways. The hotel is clean and has a number of services. As far as service goes this staff has to rank as one of the finest I've ever experienced. Everyone from the front desk, housekeeping, food service to the maintenance […] workers had guest experience at the top of their list. My wife and I encountered a number of problems during our Labor Day weekend stay that were beyond the staff's control. I won't go into all of the details but suffice it to say that they all bent over backwards to make it up to us. I would go out of my way to stay at this property just for the way they treat their guests. Read moreGenuine Hotels.com guest review
Would definitely recommend this hotel over and over again. It is beautiful, clean, the staff was very very nice. We truly had an awesome stay.Genuine Hotels.com guest review
"Need some improvements"
The restroom in the common areas needed to be cleanGenuine Expedia guest review
Hotel staff is nice, problem was finding blood on the pillow cases the first night and a Mold smell in the hallwayGenuine Expedia guest review
"Great location, great hotel"
I booked this room for 2 nights for a business trip. The location of the hotel is superb! I do a lot of research when choosing a hotel and this one was a winner! The hotel itself is very clean and has a nice restaraunt and bar. The staff is friendly and there is a self park attached parking ramp. The hotel is off the busy, noisy main roads and tucked […] behind the Oakbrook Terrace Mall. Very quiet, easy to walk to nice restraunts and shopping. Great stay and will be back again when in this area. Read moreGenuine Hotels.com guest review
"In a good shop locale"
Bathrooms lack fans and have mold in them. Windows are filthy and look like they have never been cleaned. front desk staff tends to ignore you for inappropriate amounts of time. You have to beg them for a cookie. They are cold and lack interpersonal skills. I have a hard time even recommending them after my experience.Genuine Expedia guest review
It was pretty good.Genuine Hotels.com guest review
"Nice hotel with good amenities"
Double tree has some of the most comfortable beds out there, given my preference I typically stay with them. This hotel has a nice café and bar and grill which is nice, oakbrook mall is right across the street, and the people were friendly. If you need a fridge, request a room with one.Genuine Hotels.com guest review
"Close to mall and other shopping"
Very nice hotel. Beautiful atmosphere. Loved the complimentary chocolate chip cookie. Nice touch! Was close to the highway so easy access to where ever you are going. Only took us about 20 minutes to get from downtown/Navy Pier to our hotel. Pool and hot tub hours weren't too bad but wished that maybe the "adult" hours were extended to midnight instead […] of 11:00 pm. By the time we got back to the hotel, the pool was closed for the evening. We would definitely stay here again. Was worth the drive from downtown Chicago. Great hotel for a great price. Read moreGenuine Hotels.com guest review
Privacy great customer service on time. Shopping close within ten miles of where I was interstate east and west just a good locationGenuine Expedia guest review
Was a very good experience, the staff is very friendly and helpfull and the location is good but far from downtown Chicago, how ever they can take you at any time to the train station, so it's fine.!!!Genuine Hotels.com guest review
"Close to shopping mall"
The hotel staff was very friendly and helpful. The room was nice, however, the bathroom needed some maintenance. We had an accessible room, and the shower floor needed to have the non-slip surface replaced. Overall it was an okay experience.Genuine Hotels.com guest review
"Nice hotel. Close to Oakbrook shopping Center."
Hotel was very nice, convenient to shopping and many restaurants. The staff was very nice and courterious. The bar in the hotel is great serving great extras and carry out for us. The restaurant in the hotel was a plus for us with a great breakfast of either buffet style or order off the menu. All around great service and very nice people!Genuine Expedia guest review
"Great getaway weekend!"
Very nice accommodations at an excellent price. Staff were friendly and professional and very helpful. Hotel was clean, tastefully decorated and what you would expect with the Hilton tag. We will definitely stay here again when traveling to Chicago.Genuine Hotels.com guest review
Found it very interesting that my room didn't have a refrigerator. Since I have medication that must be refrigerated, it's important that I have one. I called the front desk and in no time, an employee was bringing a refrigerator into my room. The staff was very friendly and helpful. If I need to stay in the area again, I won't hesitate to book a room […] here!! Read moreGenuine Hotels.com guest review
"Oak Brook Mall"
We really enjoyed the free shuttle that took us over to the Oak Brook mall. There is an excellent selection of restaurants. The Oak Brook scenery is very beautiful and the hotel was very nice. We will most definitely be going there again for a weekend getaway.Genuine Expedia guest review
"Stayed here more than once value/convenience"
Convenient to the city at suburb prices. We paid a little extra for a balcony room. Definitely not worth it. No nice view, no chairs on balcony, room was smaller. As with our last stay, the bellman refused to let us get our own cart upon checking in and out. When checking out, my husband went to the front desk and the manager got us a cart. The reason […] we stay in the burbs rather than the city is to avoid high room prices, and extras like high valet parking/tipping. This is the only place out of city where bellmen refuse to allow you to get your own cart and haul your own luggage. However, we see other people doing it, so they must talk to the manager too. Either this should be a policy that is made known, or the manager should tell the bellmen to courteously give out carts to people. If we had the extra money to spend on these luxuries, we'd stay downtown. Read moreGenuine Hotels.com guest review
"Close to home"
I had a wonderful stay at the double tree hilton.Genuine Hotels.com guest review
"A Good Stay"
While there was nothing outstanding about the facilities WE used, we had a pleasant experience at your hotel. Everything was clean and efficient. It suited our needs and finances.Genuine Expedia guest review
"Very good hotel"
Everything was good, only thing was that bathtub wasn't very clean, but overall the service, location and room was good.Genuine Hotels.com guest review
"Nice hotel close to shopping centers"
Room was nice along with staff didn't have a microwave or refridgerator which was odd and shower was kind if smallGenuine Expedia guest review
I was not happy that complimentary breakfast was not included since the stay was placed on lineGenuine Hotels.com guest review
"Best value ever"
I was kind of afraid because of how cheap the room was. But it was excellent.pool and hot tub was great with long hours. Room was very clean and bed comfortable. Didn't want to pay extra to stay downtown and for bells and whistles and I'm glad j didn't. Was a wonderful stay and would recommend to anyone and will do again !Genuine Expedia guest review
Hotel is past its glory days. You can see signs of decay in chipped entrance doors/bathroom sinks, broken iron. No refrigerator. You can see hotel was not remodeled/refreshed in a long time. Luggage stand was rusty! Acceptable level of cleanliness. Overall score - average/slightly below average. Will not stay again and look for better hotel for my […] money. Read moreGenuine Hotels.com guest review
"I'd stay there again. Very nice."
The hotel was easy to find, with free parking. The staff were helpful, and the room was clean but had a little dust. The area had a lot of dining and shopping available. Overall, I'd be happy to stay again.Genuine Hotels.com guest review
"Great stay......good staff"
Had a great time with my family. Will definitely stay there again. Proximity to downtown Chicago was very good. Love the mall across the street.Genuine Hotels.com guest review
Nothing bad to say. Needs microwave in room. No microwave in hotel.Genuine Expedia guest review
"30 minutes from everything"
Staff was friendly and helpful. Hotel was close to all attractions. Great place to take a family. The only thing we did not like was the on site resturant. Very expensive with no choices however the hotel is located near several good resturants.Genuine Hotels.com guest review
"Accessible to airport as well as mall"
Wonderful staff at front desk. Short but lovely stay.Genuine Hotels.com guest review
"Quick check in, hotel staff very attentive"
My husband and I stayed here for our Chicago getaway, the hotel itself was amazing, we loved the lobby and presentation from the moment we walked in. We had breakfast at the restaurant located in the hotel and the buffet was good. The location was not to far from downtown Chicago, which was our destination for the day. It was about a 25 minute drive […] in traffic. The hotel sits across the street from Oakbrook mall which allowed an easy commute. Our only issue during our stay was the tub in our room did not drain very well. We however did not inform the hotel staff till our departure, mostly because everything else was so nice. But upon leaving I informed the front desk, they apologized for the inconvenience. I was purchasing a container of their awesome cookies at checkout and she insisted I not pay for them due to my inconvenience. I will definitely stay again on my next visit. Read moreGenuine Expedia guest review
"Not bad for the cost..."
There were broken lamps, no fridge, and lightweight double beds only. If it was a well kept, well furnished room, I'd recommend it.Genuine Expedia guest review
"Perfect in every way!!!"
Perfect and how a Hotel should be... We were completely satisfied in EVERY way : )Genuine Expedia guest review
"Very nice hotel short drive from multiple suburbs"
Front desk staff was extremly polite and professional. The room was very nice and clean. Excellent pool and fitness center.Genuine Expedia guest review
"Not what I expected"
The bed was worn out, my back hurt when I woke up. The wallpaper in the bathroom was peeling. The decor was outdated. The pool is small and the hot tub jets were weak.Genuine Expedia guest review
"Great hotel/near everything!"
Have stayed here numerous times. Love it. Close to restaurants, shopping and only 20 minutes to downtown Chicago. Every nice area as well.Genuine Expedia guest review
Spent weekend seeing Chi-Town. Went to the Navy Pier...Went to Second City and the House of Blues for the Gospel BrunchGenuine Expedia guest review
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