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Hyatt Regency Riverwalk - San Antonio 29.42581, -98.48806
123 Losoya St, San Antonio, TX, 78205 United States
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Guest review summary
- 4.6 Average rating: All Trip Types
- 95% Recommended
- 275 Reviews
- 4.6 Hotel Service
- 4.5 Room Comfort
- 4.6 Hotel Condition
- 4.7 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (275) | 4.6 |
| Business | (24) | 4.8 |
| Romance | (88) | 4.6 |
| Family | (69) | 4.6 |
| With Friends | (31) | 4.6 |
| All Others | (63) | 4.5 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- ATM/banking
- Babysitting or child care
- Breakfast available (surcharge)
- Concierge services
- Doorman/doorwoman
- Express check-out
- Fitness facilities
- Internet access in public areas - high speed
- Internet access in public areas - surcharge
- Laundry facilities
- Limo or Town Car service available
- Multilingual staff
- Nightclub
- Parking (secure)
- Parking (surcharge)
- Parking (valet)
- Parking garage
- Porter/bellhop
- Room service (limited hours)
- Security guard
- Self parking
- Shoe shine
- Spa services on site
- Spa tub
- Tour assistance
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Banquet facilities
- Business center
- Conference room(s)
- Dry cleaning/laundry service
- Secretarial services
- Translation services
Accessibility Features**
- Accessibility equipment for the deaf
- Accessible bathroom
- Accessible path of travel
- Braille or raised signage
- Handicapped Parking
- In-room accessibility
- Roll-in shower
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Rooms (all rooms include)
- Air conditioning
- Cable/satellite television channels
- Climate control
- Clock radio
- Coffee/tea maker
- Cribs (infant beds) available
- Designer toiletries
- Desk
- Extra towels/bedding
- Flat-panel television
- Hair dryer
- High-speed Internet access
- Housekeeping
- Hypo-allergenic bedding available
- In-room safe (accommodates laptop)
- Internet access (surcharge)
- Iron/ironing board
- LCD television
- Minibar
- Multi-line phone
- Pay movies
- Premium television channel(s)
- Rollaway beds
- Turndown service (on request)
- Voice mail
- Wake-up calls
- Wireless Internet access
General
- Air-conditioned public areas;
- Bar/lounge;
- Coffee shop or café;
- Elevator/lift;
- Gift shops or newsstand;
- Number of floors: 16;
- Number of rooms: 632;
- Patio;
- Restaurant(s) in hotel;
- Shopping on site;
- Swimming pool - outdoor
| Check-in time is | 3 PM |
| Check-out time is | Noon |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Know before you go
Guests must be at least 18 years old to check in at this property.
There are no room charges for children 18 years old and younger who occupy the same room as their parents or guardians, using existing bedding.
Dining
Chaps Restaurant - The sounds of an atrium waterfall provide a pleasant backdrop to meals. Full menu selection for breakfast, lunch, or dinner. Lunch features a cooked-to-order Italian and Asian pasta bar, as well as dessert and salad bars.
River Terrace Lobby Lounge - After a day of meetings, this casual and comfortable lounge overlooking the atrium is a great people-watching spot. Cocktails and appetizers.
Jim Cullum's Landing - For nightly jazz on the river, guests should reserve a table at this Riverwalk institution, famous for its music and margaritas.
Mad Dog's - A very British pub with darts and pool. Large selection of beers on tap, along with pub food such as steak, fish and chips, and sandwiches.
Nearby Activities & Points of Interest
Less than 0.5 mile
- Guinness World Records Museum - 100 yards
- Plaza Wax Museum and Ripley's Believe It or Not - 100 yards
- Ripley's Haunted Adventure - 100 yards
- Texas Adventure - 100 yards
- Buckhorn Saloon and Museum - 200 yards
- San Antonio Children's Museum - 200 yards
- The Alamo - 200 yards
- San Antonio Cavalry Museum - 200 yards
- Torch of Friendship Sculpture - 300 yards
- San Antonio Majestic Theater - 300 yards
3.0+ mi
- Lackland Air Force Base - 6.3 miles
- San Antonio Intl. Airport (SAT) - 7.1 miles
Reviews
Filter by:
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All (275)
- Recommended (260)
- Not recommended (15)
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"Very nice hotel."
Reviewed by Ginger of Eaton on Dec 7, 2009
This is a great place to stay if you're going to spend a lot of time on the Riverwalk. The Alamo is right across the street also. The hotel is beautiful and very clean. The only thing is that you have to be prepared to pay for any extras. Nothing is included in the price of the room. I would stay here again, though. We had a great time!
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Paying for the Location"
Reviewed by a Hotels.com guest on Dec 2, 2009
Expensive. You are paying for location - right on heart of the River Walk and a block from the Alamo. Room was "ok"; nothing special. Food (breakfast buffet) was expensive and not even equivalent of a Holiday Inn's. Parking was outlandish - $35/night for self park. The Westin, further down the River Walk is hundreds times better.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Dec 2, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding location"
Reviewed by Ilene of Redwood Valley on Dec 1, 2009
We could not have picked a better location for access to the river way and the best restaurants.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
""Outstanding Hotel""
Reviewed by a Hotels.com guest on Nov 18, 2009
located in the heart of San Antonio, beautiful room, Awesome views from roof top pool.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great place w Great Service"
Reviewed by Timo of Jax on Nov 15, 2009
Friendly helpful staff topped off a top notch property in an outstanding location. Highly recommend.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"great hotel"
Reviewed by bruce of jackson on Nov 15, 2009
wonderful time.will use again. location location location.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Great Location"
Reviewed by a Hotels.com guest on Nov 12, 2009
The Hotel was in a great location on the Riverwalk. The staff was helpful and the Hotel was clean and quite lovely.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 11, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 7, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by a Hotels.com guest on Nov 4, 2009
The location was outstanding right next to the River Walk. The Hyatt personnel were the best ever... friendly, and very helpful.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 4, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"The sensors were a little much"
Reviewed by a Hotels.com guest on Nov 3, 2009
We were afraid to touch anything in fear of being charged extra for it. You'd think with the price of a room they wouldn't worry about a bottle of water. They put the ice bucket behind the bottled water and I accidently bumped the water bottle trying to get the ice bucket and they tried to charge me $5.00 for the bumped water. You couldn't even put your own cokes in the fridge. The pool was very very small. My mother in law booked us this room for our wedding anniversary. Overall it was nice. THE LOCATION WAS FABULOUS.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 3.0 Room Comfort
- 5.0 Room Cleanliness
"Room with no view"
Reviewed by a Hotels.com guest on Nov 1, 2009
The hotel was fine and we declined the room upgrade at check in. Our room had no view--a patio with a view of the breakout room for seminars going on below us.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 3.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Oct 16, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Oct 15, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Great place to stay"
Reviewed by a Hotels.com guest on Oct 15, 2009
This has one of the best workout facilities for a hotel that I have stayed at over the past couple years.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding Location"
Reviewed by John of Lebanon on Oct 9, 2009
I really enjoyed the location of this Hotel. It was convienant to everything. Overall a great place to call home while visiting San Antonio.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding hotel"
Reviewed by Susan of Richmond on Oct 7, 2009
The hotel was gorgeous. My son plays college ball nearby and we have stayed there 6 times recently. We have never been disappointed. From the front desk to the restaurants, everything was excellent.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great hotel"
Reviewed by a Hotels.com guest on Sep 30, 2009
Great hotel, convenient, just find somewhere else to park!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 30, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 28, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Enjoyable stay"
Reviewed by a Hotels.com guest on Sep 24, 2009
We just returned from a long weekend stay. The hotel location was excellent since we were there specifically for the riverwalk experience. The "Alamo View" was quite interesting and pretty. Our room was clean and the bed was very comfortable. The bathroom was small, but workable. We were very pleased with our stay and will return someday. I must commend the hotel staff. Because of a misunderstanding about the parking charge, we paid twice. We called the hotel and reported the error. After faxing copies of our paperwork, the hotel credited our account within the hour. Very commendable!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Fantastic Service"
Reviewed by Matt of Porter on Sep 24, 2009
We chose the Hyatt Regency because it was right on the riverwalk and because we got a great deal on the room. The front desk staff were absolutely incredible and they went above and beyond to accomodate us after a rough first night. Our first night at the hotel found us a little too warm in our room. There was not much flow from the air conditioner and when reporting it to maintenance, they tried to fix it by pushing a button on the computer. It didn't work, so we dealt with it. I went down to the front desk the next morning advised them that someone needed to go to the room and find out what the problem was. When we came back after several hours at Market Square, the staff told me that they needed us to change rooms. Our first room was on the interior hallway meaning that the window in our room overlooked an open space in the hotel--we did not have a view of outside. The second room had a view overlooking the Alamo and the city and was much cooler. Here's a hint. If choosing this hotel--if you like it warm, choose an interior hallway room. If you like it cooler, request a room that overlooks the Alamo or the Riverwalk. It was our first time in a very nice hotel and I was really impressed by the customer service. After our trip, I emailed the manager of the hotel and had a quick response. Great hotel!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 23, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Awesome Hotel!!!!!!"
Reviewed by Jim of Fort Worth on Sep 19, 2009
Best Hotel in san antonio. The rooms have great views and the hotel staff is extremly friendly. This is the only hotel i will stay at from now on when im in san antonio visiting.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great Room - Outstanding location"
Reviewed by Steve of Bismarck on Sep 18, 2009
The room was much nicer than we expected and staff was very friendly and helpful. Great dining and the Alamo right outside the door.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Great Location but overly impressed"
Reviewed by Lisa of Houston on Sep 16, 2009
We spent the weekend at the Hyatt. The location is great but we were not overly impressed with the room or service. We arrived late and didn't realize you were having to pay $25 to self park per night or $30 for valet. The lady at the front desk was not all that friendly or helpful. The first night we had the room temp at 68 and were still warm and the bed was very hard. Just not what I expected for a Hyatt.
Overall Rating
out of value="5"- 2.0 Hotel Service
- 4.0 Hotel Condition
- 3.0 Room Comfort
- 4.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by Harley of Humble on Sep 16, 2009
We enjoyed the location of hotel, right on the riverwalk.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Very Satisfactory"
Reviewed by a Hotels.com guest on Sep 16, 2009
My husband would have liked an additional vanity outside the bathroom. The one-cup coffee maker was not very effective, the coffee was very strong, and the cord was not long enough.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Good hotel"
Reviewed by Becky of San Antonio on Sep 12, 2009
We stayed for our anniversary, and the hotel was very nice and the staff was very courteous. The hotel has direct access to the Riverwalk, which was awesome. There is an ice cream and chocolate shop right downstairs. It was everything we expected. The only complaint is the parking, we had to pay per night to park in the garage across the street.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Loved Everything!!"
Reviewed by a Hotels.com guest on Sep 12, 2009
Location was great; amenities were awesome; reliable staff; and all for a great price!!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 11, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 3.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 10, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 1.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great Location"
Reviewed by Gregg of Spring on Sep 10, 2009
The hotel was in a great location with access to the RiverWalk and to shops. I felt it was a little overpriced for what you received.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 3.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 9, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 3.0 Room Cleanliness
"really great, the price was un-beatable"
Reviewed by a Hotels.com guest on Sep 9, 2009
Wow, was so impressed with the hotel and price. Looking forward to using hotels.com again. A++
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great location"
Reviewed by RICHARD of CIN on Sep 8, 2009
IF YOU CAN GET A DISCOUNT ON THIS HOTEL BOOK IT OTHERWISE IS PRICEY AND THERE ARE A LOT OF OTHER NICE HOTLES IN AREA.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great Hotel"
Reviewed by a Hotels.com guest on Sep 3, 2009
Nice hotel, great staff and I would stay here again. I prefer to stay at a Hyatt Hotel when ever I go out of town.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Wonderful accomodations."
Reviewed by JE of Corpus Christi on Aug 31, 2009
Our room was beautiful, comfortable and clean. We really enjoyed the Jazz music in the club downstairs. The valet parking was a little high at $32
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Location location location!!"
Reviewed by a Hotels.com guest on Aug 28, 2009
The hotel is in a great location! On the riverwalk, and close to so many bars and restaurants. The staff was friendly too.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Great Family Hotel"
Reviewed by Jeana of Bonham on Aug 26, 2009
We had 3 boys ages 12-15 & 2 adults in one room...We loved it...the Pool and gym was great..The location on the canal is great for shoping and dinning...Thanks for helping us have a wonderful vacation...
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by John of Houston on Aug 26, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 26, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Outrages parking bill"
Reviewed by Miguel of Houston on Aug 25, 2009
Great hotel overall, but parking rates apply daily.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 3.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding"
Reviewed by a Hotels.com guest on Aug 22, 2009
Best location on the Riverwalk. Courteous staff and clean room. Would stay there again.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"outstanding hotel"
Reviewed by a Hotels.com guest on Aug 20, 2009
I loved the location and the view of the Alamo.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 20, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 17, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 4.0 Hotel Condition
- 3.0 Room Comfort
- 4.0 Room Cleanliness
"Great room for the money"
Reviewed by a Hotels.com guest on Aug 13, 2009
My husband and I were going for a getaway for our anniversary. The hotel was great but more for a family vacation.The pool area was very small and crowded, and a lot of kids!!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 3.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
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