All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2424 Kalakaua Ave, Honolulu, HI, 96815, United States of America, ‏‎866-539-8122
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3.8 / 5Good

Score breakdown (from 874 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.9
  • Comfort
    3.8
  • Condition
    3.6
  • Neighborhood
    4.5
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4.0 / 5Excellent
"Weekend stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The room was clean, newly renovated with plenty of outlets to charge your electronics. The hotel itself can be a bit confusing when trying to get around. But the hotel staff was awesome! Very friendly and accommodating. The hotel is in a good location with eateries, shops and Waikiki beach nearby.
Genuine Hotels.com guest review
2 night trip with friends May 29, 2015
Chad
US
4.0 / 5Excellent
"Be aware of the thin walls..."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall, our experience was good. We got a room we a great view. However, the walls on the room are really thin and we could hear every word from the people staying in the room next door, specially from a laddy that woke up ~6am to talk on her cell phone. The noise from the hair dryer was so loud it woke us up every morning!!
Genuine Hotels.com guest review
2 night romance trip May 23, 2015
A Traveler
US
5.0 / 5Outstanding
"5 stars all around"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Best hotel experience in Waikiki. Rooms were spacious. Great furnishings. Amazing stores nearby. Beautiful views. Close to everything you could need in town.
Genuine Hotels.com guest review
2 night family trip May 15, 2015
Christopher
US
4.0 / 5Excellent
"By the Beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is centrally located along Waikiki Beach. The hotel staff is very friendly and accommodating. There was construction going on outside of the hotel so there was a lot of outside noise. Also during our stay the winds averaged 15mph so the windows rattled throughout the night. The bed was comfortable. Our drain in the bathtub was very slow so the water pooled. The EWA tower is newly renovated but you can still see blemishes in the finishes.
Genuine Hotels.com guest review
4 night romance trip May 6, 2015
Christopher
US
5.0 / 5Outstanding
"Perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location and room was updated and clean.
Genuine Hotels.com guest review
3 night romance trip Apr 23, 2015
A Traveler
US
4.0 / 5Excellent
"Registration process a bit slow..."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Check in line was a 40 min wait - computers were down, but felt that more desk agents would be called in. Pleasant view as we waited though.
Genuine Hotels.com guest review
2 night romance trip Apr 15, 2015
A Traveler
US
4.0 / 5Excellent
"Good experience"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Rooms were big and well equipped. The beach was right there and the complimentary chairs came in handy. Our only issue was room services was not so good for the first couple of days. We will stay again.
Genuine Hotels.com guest review
6 night family trip Apr 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent choice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a week stay in Waikiki and did 3 of those at Hyatt regency. It was a great spot for the first few days, location is great! Right across the street from the beach so u don't have to walk far in the heat or sand. Great waves in the afternoon for watching surfers. Beautiful sunrise and sunset from balcony if you choose. Noise not a whole lot of problem, it is across from beach and on kalakahua ave so always has foot traffic and cars motorbikes. After moving to a suite I would have to say in comparison room size is big and comfortable. Pool is tiny but there is a hot tub, adult atmosphere mainly. But almost all hotel pools in the area are same size with exception of Hilton and Sheraton. I was with kids so they wanted a pool but then again you r in Hawaii so beaches beyond your eye can see. Checkout was a breeze. We had booked a tour for the day of checkout and I wd ahead the night before since we had to be out by 7am. I had prepaid my room on Expedia so it was a breeze. All I owed was the resort fee which I saved half off after joining their Hyatt rewards program for free. Also I got a free phorigraojy session, which was no hasseland no need to buy anything. You get a postcard size photo shrieked down for free, but you can purchase any that you want. I ended up buying a package with a few photos. It was not cheap but worth the quality and memories. I did get an invite online to view my photos, which you can save the images for free and share them.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha mai, Thank you for the wonderful review. We are happy you had such a great visit and enjoyed the new rooms. Thank you for joining the Hyatt Gold Passport program. We hope you continue to use it wherever you may travel and the next time you visit us. Mahalo
Other trip Mar 25, 2015
mai
US
5.0 / 5Outstanding
"Beautiful hotel, lovely rooms and friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful hotel, upgraded from a partial ocean view room to and ocean view room at check-in! Newley renovated room, couldn't fault it at all!
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Melissa, Thank you for the review. We're glad you enjoyed the view and the newly remodeled rooms. We hope to serve you again in the future. Mahalo
Other trip Mar 24, 2015
Melissa
US
5.0 / 5Outstanding
"Anniversary stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect stay for our anniversary. Excellent customer service. Couldn't ask for more.
Genuine Hotels.com guest review
4 night romance trip Mar 12, 2015
Jennifer
US
5.0 / 5Outstanding
"Best stay in hawaii"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything about this hotel was great, very accommodating to your needs, staff very friendly, location was perfect close to everything, I would recommend this hotel to anyone staying in waikiki
Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Christopher, Thank you for the great review. We are glad you had such a wonderful visit. We hope you will stay with us again in the future. Mahalo
5 night romance trip Mar 8, 2015
Christopher
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel staff was excellent: friendly, polite and helpful. I would recommend this hotel its across the street from the beach and in the heart of Honolulu.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Mark, Thank you for the great review. We are glad that you enjoyed your stay and we hope to serve you again in the future. Mahalo
Other trip Mar 6, 2015
Mark
US
5.0 / 5Outstanding
"Excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This is our fifth time at this hotel and we have always had a wonderful time at the Hyatt Waikiki resort. On Tue and Thur from 4pm -8pm they had a farmers market on the first floor of the hotel that we enjoyed, not sure when this started or how long it will go on but we loved the fresh fruit. It's the friendly staff that keep us coming back.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Richard, Thank you for the great review and compliments to all of our associates. We are glad you like the newly remodeled rooms. We're sorry to read you are not a fan of the heated seats. We will definitely share your feedback with all. We look forward to serving you again in the future. Mahalo
Other trip Mar 5, 2015
Richard
US
5.0 / 5Outstanding
"Refreshing mini vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Haven't stayed at this Hyatt in years.. Some things remain the same: the great service on every level, the cleanliness and comfort of the rooms, and some things have changed: the room decor was both chic and refreshing, and the new restaurants are fantastic. Our stay was everything memorable we could have hoped for and more!
Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha, Thank you for coming back to our hotel and reviewing your stay. We are so glad we were able to provide you with continued good service and great new memories of Oahu. We hope to serve you again in the future. Mahalo
1 night romance trip Feb 21, 2015
A Traveler
US
3.0 / 5Good
"Non construction related noise!!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
I was looking forward to a relaxing couple of days at the hotel and decided to splurge on 2 nice rooms (one for my parents). At check in, the only rooms they had left on the same floor were flanking the elevators. Not feeling comfortable having my elderly parents on a different floor, we took the rooms. What a nightmare! I hadn't even set our suitcases down in the room before I realized, this was not going to work. It was so noisy; clanging/knocking not to mention the noise of people using the elevator. (this was not construction/renovation noise). Since the hotel had over booked; all they could offer were ear plugs! Even with the ear plugs my husband and I left our room in the middle of the night and slept in my parents room hoping it was quieter (it wasn't). Our bill was discounted but, not sufficient enough to cover the cost of paying for a room that we never slept in. Clearly those rooms should never have been built for guests. Storage, janitorial or even more lobby space but never expect your guests to sleep well in those rooms. On the brighter side, we did enjoy a lovely breakfast with outdoor seating but, over all, could not wait to leave the hotel for our next destination.
Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Patrice, Thank you for reviewing your stay. We are sorry that while we were able to provide some compensation we were unable to resolve the noise issue during your stay. We also regret that you were not able to move locations due to the hotel being full. This issue is being addressed. A part of our remodel includes improvement of the efficiency and noise from the elevators. Mahalo
2 night family trip Feb 19, 2015
Patrice
US
3.0 / 5Good
"Hyatt Waikiki"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
I have stayed in a lot of Hyatt resorts this one I found the rooms to be very disappointing, ugly, smelly, uncomfortable, noisy - but on the flp side the rate was not unreasonable.
Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha L Dean, Thank you for taking the time to review your stay. We are sorry that you were disappointed with your stay. We are currently remodeling all of our guest rooms. We hope that you will consider visiting us again on your next visit to Oahu and let us know if the new rooms leave you with a more favorable impression. Mahalo
1 night business trip Feb 19, 2015
L Dean
US
4.0 / 5Excellent
"Overpriced"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel is freshly renovated and convenient. The hotel is opposite the beach, pool area very windy so we didn't use the pool. No room service, just a restaurant delivery service which isn't the same. Staff working the breakfast buffet were excellent but front desk lacked personality and efficiency, particularly when checking out. I wouldn't recommend it, it was expensive and was an underwhelming hotel stay. Markets were held on the ground floor and had excellent produce. Would return to stock up on fresh fruit. Breakfast buffet is expensive and not that exciting.
Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Kaylee, Thank you for sharing your feedback from your stay. We are glad you liked our convenient location in Waikiki. We regret to read that you were not more pleased with the value of our services. Our rooms are similarly priced to all of the surrounding hotels in the area and we are one of the few includes free wi-fi. We thank you for sharing your review of services and will be certain to share your comments regarding the breakfast and front desk supervisors. Mahalo
3 night family trip Feb 3, 2015
Kaylee
US
2.0 / 5Fair
"conveniently close to beach,restaurants and stores"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
We found that parking was inconvenient being in a different building and very reduced spacing getting in and out.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Jesse, Thank you for reviewing your stay. We are sorry you were not more pleased with your visit. To clarify, the resort fees cover the pool, beach amenities, gym, cultural classes (lei making, hula, ukulele), local and long distance calls, two bottles of water daily delivered in your room, a guided cultural tour, the twilight performance on Monday and Tuesday at the pool, the Farmers Market, craft fair, and Aloha Friday. As of earlier this month internet is no longer a part of the resort fees. Parking is available at the hotel in the convention center building (which is where you parked). Our guests may choose valet or self parking and there are also other public locations nearby where you may park in structures with a different layout. Mahalo
Other trip Feb 20, 2015
Jesse
US
5.0 / 5Outstanding
"Great place to stay in Waikiki."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is the third time we have stayed at the Waikiki Hyatt. We love everything about it.
Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Michael, We are honored to have you visit. We look forward to serving you again. Mahalo
4 night romance trip Feb 12, 2015
michael
US
4.0 / 5Excellent
"Over all pretty good."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had to change room cause the first one was way too high up and even tho it was 'ocean front' it had a bad eye sore building right directly front and down. The first night we stayed in the older part which was ok really. They moved us the next day to a floor and area that we requested. It was much better and on the 14th floor. I'm not sure it was the $97 per night upgrade I paid for on Expedia tho. The pool does not get sun until 11:30 which was a bummer. My husband had a massage and said it was one of the worst ones he's ever had and it was nearly $200 !! I liked the pool/Swim staff and pool food was really good! I also liked the store Cookies :-) Great location too!
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Lori, Thank you for sharing your feedback. We are sorry the first room did not fit your needs but we are glad that we were able to find a more suitable location. Your comments have been shared with the spa director who extended her apologies and said she will speak with the therapists. Thank you for the kind remarks about the SWIM food, our servers, and the apparel shop, Cookies, on the ground floor. We hope you will consider visiting us again in the future. Mahalo
Other trip Feb 16, 2015
Lori
US
3.0 / 5Good
"disappointed"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
When I pay this much for a hotel I expect a couple of things: First, I expect a decent pool. Nope- the pool was small, closed early and was overall a major disappointment. (We snuck into the Sheratons' pool across the street, it was much better) Also, I expect a nice room, with a great bathroom. Seriously, the bathroom was what I would expect from Motel 6. (Clean, inexpensive fixtures, peeling wallpaper, old-looking, small tub, poor showerhead.) I will not stay there again. I did, however, get to see another room, and it was amazing and new. I guess they just stuck me with the crap room.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha, Thank you for taking the time to share your feedback. We are sorry you were disappointed with your room. We are currently undergoing a room remodel which does include a complete change of the bathroom. We do review guest comments to evaluate our guest needs. The pool currently closes at 9:00 p.m. and the jacuzzi closes at 10 p.m. We will share your comments with our management team for further discussion about lengthening the hours. Mahalo
Other trip Feb 11, 2015
A Traveler
US
4.0 / 5Excellent
"Good place to stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel. Good breakfast buffet. Excellent costumer service. Second time and will be willing to comeback
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha tuls, Thank you for the great review. We are pleased to read that you continue to have great guest experiences at our hotel and we look forward to serving you again in the future. Mahalo
Other trip Feb 5, 2015
tuls
US
5.0 / 5Outstanding
"What a great place!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is tops! Everything was first rate. The staff was most helpful, the room was always clean. The beds were so comfortable that I was sleeping 10 hours! You can't beat the location. Anything you might need is on location at the hotel. All the shops stay open late, so you can always get what you need.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Margo, Thank you for the great review. We are pleased to read you had such an exceptional stay. We hope to serve you again in the future. Mahalo
Other trip Jan 19, 2015
Margo
US
4.0 / 5Excellent
"Great location but wall is too thin for privacy"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Great location close to everything. rental car beaches, parks and shopping.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha, Thank you for reviewing your stay. We do regret the issues with the sound and hope that you brought it to the attention of our staff while you were on property. Mahalo
Other trip Jan 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Honolulu Dream trip."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great staff. They were very helpful recommending restaraunts, sites off the beaten path, and hidden beaches. Loved the hotel property and staff.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha NorCal Traveler, Thank you very much for all the kind remarks. We hope to serve you again in the future. Mahalo
Other trip Jan 15, 2015
NorCal Traveler
US
5.0 / 5Outstanding
"Convenient hotel with freshly renovated rooms"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hyatt Regency on Waikiki is a great hotel. The rooms are comfortable, large, and the ocean view is splendid. We stayed in a newly renovated room, and the color scheme and decor felt really fresh and retro-stylish (although it doesn't look so in the photos). The location is convenient, as it is walking distance to the beach, the zoo, and the aquarium. In terms of facilities, it has one of the tiniest pools in a hotel I have ever seen. However, when you are this close to the beach, why anyone would want to use the pool is beyond me.
Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha, Thank you for reviewing your stay. We are glad you enjoyed the property and your time in Waikiki. We hope to serve you again in the future. Mahalo
5 night family trip Dec 10, 2014
A Traveler
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Clean and staff very nice , food is good , close to beach close to shopping
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Amanda, Thank you for the review. We are glad that you enjoyed your stay. We hope you will visit us again in the future. Mahalo
Other trip Jan 10, 2015
Amanda
US
2.0 / 5Fair
"Bad luck!! Bad hotel response"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
On the second day of our stay, we came into the room arawnd 11:30 pm and the room and bathroom was full of durty waters from a broken swich pipe, they change our room and next morning the same thing, had to change room again! To this the hotel management gave us 100 dollar compensation!! Just bad!!!
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Daniel, Thank you for taking the time to review your stay. We are sorry for the inconveniences and that you were disappointed with your visit. Having spoken with the Front Desk supervisor it appears that the hotel did upgrade you to a newly remodeled Deluxe Ocean Front room in addition to the credit. We regret that we were unable to make this a better visit and will further review the records and your post with our associates. Mahalo
Other trip Jan 6, 2015
daniel
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We loved the breakfast buffet! Friendly staffs, quality food, great omelet bar!
Genuine Expedia guest review
Other trip Jan 4, 2015
Kaya
US
5.0 / 5Outstanding
"Pleasantly surprised at view..."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
My partner and I visited over the Xmas period for 1 week. As we had never been to Waikiki we didn't know what to expect... We were pleasantly surprised at the location of the hotel which was across the road from the beach and walking distance to everything. The hotel was well equipped with a shopping centre located on the lower levels that had everything from an awesome coffee shop to clothing and a selection of car rental offices. Our room was beautiful - we had a mountain or waikiki view (cheapest room offered) but still had glimpses on the water and beach toward Diamond Head. The room was clean and updated every day with fresh towels and water. We had Wifi complimentary on our stay and at check out they halved out hotel tax. Would definitely recommend this hotel to future Waikiki vacationers.
Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Kelly, Thank you for reviewing your stay. We are glad that you enjoyed your visit. The Waikiki view can be a wonderful location as you often get the best of both worlds and we are glad you liked it. We look forward to serving you again in the future. Mahalo
7 night romance trip Dec 21, 2014
Kelly
US
4.0 / 5Excellent
"A fun vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The Hotel was clean, the staff were attentive and gracious. The location was very good, right across from Waikiki Beach. The price was a bit high. The prices at the restaurants was high as well.
Genuine Expedia guest review
Other trip Jan 4, 2015
Daniel
US
5.0 / 5Outstanding
"Excellent Location for Surfers! Worth the cost"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The Hyatt in Waikiki recently upgraded the rooms and they are stellar. The bed was fantastic, the sheets were fabulous… Everything was tremendously overpriced, but what can you expect for Waikiki high end hotels? We stayed with my 3 year old son for a 'stay-cation' on Christmas, and the room on the 39th floor was really spacious for all of us to move about. The view was incredible, and you can't beat the location if you want to walk across the street to get in a surf or ogle the Duke Statue. There is also an Urban Outfitters on the ground floor of the hotel (BONUS) and a really good and crazily overpriced coffee shop (like I said, to be expected) at least the lattes were really good.
Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha RIMA, Thank you for the wonderful view and for selecting our property for your staycation. We are glad that you enjoyed the visit, the surfing, and the newly remodeled rooms. By the way, that is the only Urban Outfitters in Hawaii and the only Kai Coffee in Hawaii. We are honored to have them both on our property. We hope you will visit us again in the future. Mahalo
2 night family trip Dec 24, 2014
RIMA
US
3.0 / 5Good
"Good location, varying service by staff, and noise"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel was located very close to the beach, which was very convenient. I was impressed by grat service from the hotel staff on the first day. However, the service on following days was quite disappointing - not so friendly and incorrect informaton in the invoice, which the staff didn't much care aboout. The main problem was the noise from other room. We could hear almost everying from next room and thought that it was an issue in the hotel facillity. Overall, not very recommendable hotel.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Gon, Thank you for sharing your feedback. We are sorry to read that you were not pleased with the service and noise during your stay. Your description does not include a name of staff who were not helpful but based on the comment regarding invoicing we are assuming you are referencing our front desk. We have shared this post with our Front Desk supervisor to closely review and discuss service with our associates. Mahalo
Other trip Dec 31, 2014
Gon
US
5.0 / 5Outstanding
"very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hyatt waikiki is very close to the waikiki beach, and the hotel is located inside a huge shopping center. There's a variety of shops that you can choose to have fun with. Hotel facilities are very nice, the service of the staffs were all excellent.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha, Thank you for the kind remarks. We are glad you enjoy our property and we hope to serve you again. Mahalo
Other trip Dec 28, 2014
A Traveler
US
2.0 / 5Fair
"Drilling noise"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    5.0
Great location, although hotel is old and undergoing renovations so very noisy with drilling going on all day that you could hear in your room - shame after such a great stay at the Hyatt in Maui....
Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Helen, Thank you for taking the time to provide your feedback. We are sorry to read that you were inconvenienced by the noise from workers. We hope that you did discuss this with our front desk team while you were visiting and that they were responsive. We will make sure your comments are shared with our project manager. Mahalo
2 night family trip Dec 17, 2014
Helen
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our plane arrived at 6 am and check in wasn't until 3:00. They did an early check in and got us in our room by 12:00. They stored our luggage until then and let us hang out by the pool and go to beach. They texted us when our room was ready. The front desk was friendly and helpful. They made sure we signed up for free hyatt loyalty program which saved us $75 off our bill for 50% off resort fees. The Expedia desk was great also! They helped us book our day trips and we're very knowledgable and friendly. The desk is well staffed and the line moves very quickly.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Lilly, Thank you for sharing your feedback. We are glad that you were pleased with the efficient check-in and check-out process and thank you for joining our rewards program. We hope that you will consider visiting us again in the future. Mahalo
Other trip Dec 24, 2014
lilly
US
4.0 / 5Excellent
"Nice hotel close to the beach"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good Value. Good Location. They put us up on the 39th floor which gave us a good view of the surroundings.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Gerhard, Thank you for reviewing your stay. We are glad you like the view, location, and value. We hope you will stay with us again in the future. Mahalo
Other trip Dec 22, 2014
Gerhard
US
4.0 / 5Excellent
"Electric baday!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great view. Our room was upgraded to Ocean view. Room was very spacious and not your typical boring design. Bed and pillows were very comfortable.
Genuine Expedia guest review
Other trip Dec 21, 2014
David
US
4.0 / 5Excellent
"avarage"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The location was good. This hotel is very close to Waikiki beach.
Genuine Expedia guest review
Other trip Dec 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Ratio quality-price is perfect for HNL"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hosting, very nice room, newly renovated and spacious and very well located!
Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha, Thanks for the great review. We are pleased to read that you enjoyed your stay. We hope that you will consider visiting us again in the future. Mahalo
1 night romance trip Dec 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Great for the marathon."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great location for the marathon. They accommodated me as much as they could with a late check-out, they even offer a discounted rate to check out late in the afternoon. There was a slight glitch with the AC, it was addressed quickly by maintenance. The room was really clean and the bed were comfortable.
Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Zeny, Thank you for the review and for participating in the Honolulu Marathon. We are glad you enjoyed your stay and the services provided. We hope you will consider returning again next year. Mahalo
1 night trip Dec 13, 2014
Zeny
US
5.0 / 5Outstanding
"Beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had the most wonderful stay here! From the moment we checked in everybody that works there made us feel welcome. Room service was so fast and she thanked me 3 times for the tip I gave her! The rooms are clean and the pool is beautiful how it looks out over the ocean. I loved it here and I can't wait to come back!
Genuine Expedia guest review
Other trip Dec 19, 2014
lynda
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful, every staff person was very friendly! The room was beautiful and.comfortable with a spectacular view.
Genuine Hotels.com guest review
3 night romance trip Dec 13, 2014
Cynthia
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Upgraded to an ocean view room. Room was spacious with great views!
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha, Thank you for the review. We are glad you enjoyed your stay. Mahalo
Other trip Dec 16, 2014
A Traveler
US
4.0 / 5Excellent
"Couples Time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was over the top accommodating. Very helpful!we had a newly renovated room;bit small but very comfortable.very convienent plug ins & chargers.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha BigMaMa & BFG, Thank you for the wonderful review. We are glad you enjoyed your stay in the newly remodeled rooms. We hope to serve you again in the future. Mahalo
Other trip Dec 15, 2014
BigMaMa & BFG
US
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Close to the beach and they have everything very close
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha, Thank you for the review. We hope to serve you again in the future. Mahalo
Other trip Dec 8, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice hotel. Not very good on room coffee."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was attentive. Fixed the TV. Great view of ocean
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha, Thank you for the review. We are glad you enjoyed your visit. We are sorry you didn't like the coffee, we will share the comment with the housekeeping team. We hope you will consider visiting us again in the future. Mahalo
Other trip Dec 7, 2014
retired couple
US
5.0 / 5Outstanding
"Amazing hotel, loved the view and locatioN!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
amazing hotel, great location, super views, loved it! will be back
Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha MICHAL, Thank you for the review. We are so glad you enjoyed your stay. We look forward to serving you again in the future. Mahalo
2 night trip with friends Nov 23, 2014
MICHAL
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location if you plan to stay nearby and not explore the island
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha, Thank you for the feedback. We are glad you enjoyed our convenient location. We hope you will consider staying with us again in the future. Mahalo
Other trip Dec 1, 2014
A Traveler
US
4.0 / 5Excellent
"Overall it is good."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Very near to the beach, and very comvenient place for shopping. Good location. Breakfast is kind of simple, but the view from the restaurant is terrific. Recommend to seat outside. The only terrible experience there was about their construction. The guys just stepped in our balcony without saying anything. It was terrible especially we have little kids inside the room. They were scared. Although the staff gave us some credit and so on as a conpensation, we still felt uncomfortable. Recommend hotel to post a notice in a very obvious place, like on the window/door to the balcony, to let guests know in advance.
Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa
Aloha Jennifer, Thank you for sharing the feedback from your stay. We are glad that overall you enjoyed your visit. We do apologize for the incident on the lanai; this is not something that should have happened and your comments have been shared with the project manager for further follow up with the crew. Mahalo
Other trip Nov 28, 2014
Jennifer
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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