"Everything is great except the reception"
I have Hyatt Gold Passport Platinum Membership and tried to check in with express line. A person in the checking counter first treated me like i am on the wrong line by looking at my appearance. I have no clue what makes this person that I am not the member. could be my race or dress or i don't tknow. Except this ignorant person, i am satisfy with the […] hotel. Read moreGenuine Hotels.com guest review
"Great for Adults not so good families"
The hotel is on a prime spot on Waikiki beach for beach goers. It has decent shops compared to most of the hotel on this part of Waikiki and is a easy walk to many local spots. I had young children with me and while they catered to the kids with beach toys towels and other amenities, there was no family restaurants nearby or child friendly activities […] or babysitters available. A better choice would be the Sheraton or Hilton village Read moreGenuine Expedia guest review
"Great view for a mall"
We felt like we were living in the mall...not one place were you could set and just read a book, very noisy and crowed.Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for your feedback. We regret that you did not have a more peaceful stay with us. We will share your comments with our management team. Mahalo
"Outstanding location - excellent amenities"
Outstanding.Genuine Hotels.com guest review
Had a great stay the view from our room was breath taking. We also were on the 36th floor facing the ocean and city.Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, We thank you for the review. We hope to serve you again in the future. Mahalo
"Nice, but expensive"
Noises definitely travel throughout the hallways, so I had a difficult time sleeping. Especially when there were little screaming kids in the hall or slightly tipsy people coming back from a night out in Waikiki. Also the walls and doors are very thin, so you can hear everything. The doors also close very loudly. The room was a nice room, but nothing […] to rant and rave about. The concierge staff was very accommodating. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for the feedback. We value your compliments and criticisms and will share your review with our staff. We do regret any noises that disturbed your sleeping hours. Mahalo
"Just okay and expensive..."
The rooms are pretty standard hotel rooms. This hotel is older and the rooms don't match the standards of newly built hotels. The rooms could also do with some freshening. As in other hotels I have stayed at in Hawaii, there is often an afternoon or evening show in the open air lobby that means you cannot sleep with the patio doors open. The wait at […] the elevators was sometimes long. I appreciate this hotel's location and the staff were pleasant, particularly the valet staff. They made sure to send us off each day with water and beach towels and warmly greeted us upon return. The swimming pool was small and full of kids playing. If you are looking for a resort style pool, book somewhere else. $35 daily for parking plus a daily $25 resort fee on top of the nightly rate is excessive. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for the feedback. We are glad that you appreciated the services offer and we regret your dissatisfaction with the afternoon noise and fees. We will share all of your comments with our management team. Mahalo
This hotel really is in a great location, convenient to all the shopping/dining/nightlife of Waikiki. We chose it because it was billed as a resort/spa. Unfortunately, we later learned the prices of the spa were outrageous ($500 for a 2 hour massage, etc). Also, the pool was super tiny. I guess they did not feel the need to build a nice pool since they […] are across the street from Waikiki beach. The room was fare enough, and the staff was very professional & courteous. Read moreGenuine Hotels.com guest review
"If sleep isn't important then stay here!"
Although we had great service (eddie and colin at the pool, as well as servers) and a beautiful view from our room, we found it very difficult to sleep. It sounded as if the people above us kept opening and slamming their sliding glass door throughout the night. We called security a number of times on a few different days/eves. They came in to our room […] in the middle of the night the last night of our stay and they said that they thought that the high winds, were the cause of the noise/door slamming we kept hearing. They tried a temporary fix with our door, but we could still hear it from above throughout the rest of the night. We were in room 2463. The experience of these loud obtrusive sounds, unfortunately, overshadowed the positive aspects of the hotel. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for the feedback. We will be sure to share your compliments with our staff at the pool and for the dining services. We do regret that your stay was disruptive. We did have unseasonably high winds in February and being on the 24th floor you probably did experience some disturbances. We are hopeful that when staff came to assist you that they were helpful and provided any alternatives available such as a tranquility kit. Mahalo
"Loud, aging, and crowed."
This hotel need to be updated in a big way. While the hotel and more importantly the rooms apper to be clean. They are aging and look well worn. The AC does not work very well and can take hours to cool your room. If you are on a lower floor be prepared as Waikiki is VERY loud. At night the streets fill with tourist and street hustlers and preformers […] and the noise fills the air. If you are looking for a quite relaxing hotel, this isn't it! But then again, all of Waikiki isnt for you either. The room service is poor, and over priced (but what hotel isn't!) I would stay else where Read moreGenuine Hotels.com guest review
"Worse hotel experience for a long while"
They put us in a room next to the elevator shaft and every time the elevator moves, it sounded like a train has passed by, so by all means DO NOT stay in one of these rooms. After me complaining to the staff, they moved us to another room but the heater wasn't working in that room. I know this is Hawaii so why do we need heaters. Well I have an 18 months […] old with me and even though they set the thermostat to 72, there was no hot air coming up so the room turned out to be around 69 degrees when we arrived. I complained about the a/c to the staff but nothing was done to fix it. So I improvised by turning on the hot shower full blast and used the steam to heat the room up. Overall, this is one of the worse hotel experience I have ever had and never again will I stay at this very same Hyatt hotel. Read moreGenuine Expedia guest review
We asked for ocean view, which was a great view, however, the noise level was so high, it was never a good night sleep. We were on the 8th floor. There was a lot of noise- and it was not from the streets. This was my only problem.Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for taking the time to provide us with this feedback. We value your remarks and we regret that you experienced noise issues during your stay. We will share your post with our rooms executives.
"Great hotel in Waikiki"
We spent a week here in Dec. 2012 and it was excellent. Great location, great service. We also had a great ocean view from the 28th floor. Rooms are very nice and well kept. Before going I had read that the elevators could be crowded and wait times were sometimes long at peak hours. There was one fluke occassion where it took about 10 minutes. I didn't […] find the elevator to be a big issue. They have 2 car rental companies within the hotel also. Another convenient thing was the Expedia desk that was very helpful and where we went to book activities. Only real negative was the 2 main restaurants are pricey but there are plenty of other options nearby. Also, the pool is small and crowded. Overall this is a terrific hotel. Read moreGenuine Expedia guest review
Sated for seven days after Christmas and for New Years. Sliding glass patio door widow seal was broken and wind was howling through. Staff was polite. Dated for the cost. Nice location.Genuine Expedia guest review
"Won't stay here again."
Not on beach. City view rooms noisy. Hotel located inside a mall. Very crowded. Lots of pushing and shoving. Elevators too small and VERY crowded. Long wait for food in restaurants. Won't stay here again.Genuine Expedia guest review
"Great hotel for family"
Great location, across the street from the beach. Wonderful staff. Awesome experience.Genuine Expedia guest review
"Best location on Waikiki"
We stayed for a week and loved the location! Right on the main street across from Waikiki Beach and a few blocks from many high end shops and great restaurants- just perfect! I had tea every morning in the Libby, where the girl at Kimobean always remembered my order, and drank it on the beach. I had an eyebrow shaping at the spa which was expensive […] but worth it. A nice treat is the expedia desk so we were able to book a tour of Pearl Harbor and a luau right in the lovely lobby. The pool area and hot tub are extremly clean and very well staffed- we had lunch their many days! We would definitely return !! Read moreGenuine Expedia guest review
"6th time at hotel"
Great experience 6th time at this hotel AC did not work great in our roomGenuine Expedia guest review
"Great hotel for all ages."
Staff was very friendly and courteous. Location was great. Steps to the beach and close to shops and activities. Never a boring moment.Genuine Expedia guest review
"Stay somewhere else!"
Towels woefully thin, extremely large hotel, not well managed, that caters to men and Japanese. If you're not either, be prepared to be disappointed. I'm a gold passport holder and feel that I was treated shabbily. I won't stay there - or probably any Hyatt - again.Genuine Expedia guest review
"seem to be a business hotel rather than Real Hyatt"
overall so so but unkindful staffs and different level of services from other hyatt hotelsGenuine Expedia guest review
Extremely friendly, hotel and surrounding shops, atrium were immaculateGenuine Expedia guest review
"Security authorization on credit card."
Good hotel, but front desk , in spite full prepayment for my the entire stay, was authorizing 266.00 and couldn't explain what it was for. After checking out they said that was for any accidental damage in my room! I was stress about it all my 10 days in the hotel. Water, coffee in the room, gym and other comfort will cost you extra $18-28.00 per day. […] I didn't know about it. Read moreGenuine Expedia guest review
"Think "Hliday Inn," not "Hyatt Regency""
The rooms are poorly furnished and arranged: one easy chair, one hard desk chair, a small desk up against the wall and a small buffet with an ancient LG TV on top, a small refrigerator below, a safe, and three small drawers. That’s it for drawers. There is a small closet. Apart from the bed and side table, that is it for furniture. You can’t unpack […] most of your suitcase because of the limited storage. If you order room service you’ll be eating with the plate on your knees. Want to watch TV? You’ll have to lie on the bed, because there is nowhere to sit in view of the TV. Glassware consists of two small glasses in the bathroom. There is a one-cup coffee machine with paper cups provided. Towels are Holiday Inn-style: thin and cheap. No bathrobes. Single-ply toilet paper. The pool area is small, and the pool itself is not much more than a “plunge pool.” There are 20 or 30 loungers in the pool area with stained cushions. The poolside bar is so bare and uninviting and empty all of the time. The main restaurant is the same—large, unadorned, cold and usually empty. If you want to connect to the internet, make sure you are in a room where the wifi signal is strong enough to be usable. The front desk staff know where they are. Unlike all other Hyatt Regency hotels I’ve seen, the lobby has nowhere to sit. I mean that literally. I have only three good things to say about the Hyatt. It has a great location, it's scrupulously clean and the staff are very friendly and helpful. Read moreGenuine Expedia guest review
"OK atmosphere & accomodations - if you like smoke"
The room was supposed to be non-smoking and "pure" certified. However, the room smelled stale, musty, and smoky. In fact we had to complain sever times and were eventyally given a noisy air purifier. Our situation could be unique or maybe we are just "sensitive" to smoke, but it was pretty bad, even as you got off the elevator and walked down the halls. The […] majority of staff were nice, but not really interested in solving the problem. The only good news was that at checkout I was refunded half of the mandatory "resort fee." I would have preferred to pay it all and not deal with the problem, but hey - something is better than nothing. Most likely will not stay there again. Read moreGenuine Expedia guest review
"Wonderful, friendly hotel"
The staff was absolutely wonderful. I fell in love with all of them. We will definitely go back.Genuine Expedia guest review
"Excellent Beach Access"
The staff were first rate. The valet staff went out of their way to assist beyond just parking and retrieving my car. The room was very comfortable though there were some signs of wear and tear on the bathroom door.Genuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for the feedback. We are pleased to read that you enjoyed your stay. We hope that you will visit again in the future.
"So so hotel"
The guest room looks cheap. The bathroom is tiny and out of date. Very noisy!Genuine Expedia guest review
"Very Happy Honeymoon!!!"
Overall we were very happy with our stay. The room service was excellent as were the restaurants-we tried them all! We also could not have been happier about the ease of getting beach chairs/ towels and being able to rent a car right there in the hotel. We would stay here again.Genuine Expedia guest review
"Not so good for families"
OK, not very good for families. Very busy location - outside a very busy street. Small pool area. Not much activity at the hotel for kids - babysitting very expensive.Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for the feedback. We have noted that you would like to see more family activities available to guests. We do offer afternoon activities such as lei making, ukulele, and hula. We also have a toy box for our families where children may select toys or games to enjoy while here on property. Additionally there are toys for the beach at the pool desk where you pick up the beach chairs and towels. We will share your comments with our guest services management team for further review and discussion for the future. Mahalo,
"Noise from every direction"
The hotel is noisy enough to rob visitors of sleep. Some noises are design issues & some are location, but the most disappointing ones are the noises that would be easy & economical to resolve & they just have decided not to do it. With 1400 units, it's a $100M operation. They could easily resolve the issues we're referring to. We've stayed in much […] quieter hotels in Waikiki for less money. They told us the average visitor comes from Japan and stays just 3-4 nights. The staff at the front desk, management & middle-management levels may be accustomed to telling people what they think they want to hear & then they're gone, but we had an extended stay, so our complaint did not go away so easily. We should have changed hotels after 2-3 nights. We got only 2 nights sleep out of 29 nights. We wouldn't stay in a room there again if they offered the room for half the price. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for taking the time to review your stay at our hotel. We regret that you had any issues with noise. From your post is looks as though you reached out to staff but did not receive the follow-up you expected. We have forwarded this to the rooms supervisor for further review. We are hopeful that our staff tried to compensate for your displeasure either with the offer of a new room or other ways to make the noise less uncomfortable for you. Thank you again for bringing your experience this to our attention. Mahalo
"A very disapointing place"
Elevator service was SLOW..Can't believe elevators do not go to the first floor requiring guest to lug packages/shopping items stroller etc.up and down an escolator..Was not told about construction work was on going..Mistakes at checkout time,,,,Never again..May avoid all Hyatt hotels. Ron Bandola Rm 516Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for taking the time to review your stay. We regret that you felt inconvenienced by our elevator and that you experienced any errors at checkout. We have forwarded your comment to our front desk manager for further review of you situation. Thank you again for providing your feedback of your visit. Mahalo
"Great hotel for couples"
We enjoyed the adult atmosphere of this Waikiki beach front hotel . The restaurants and pool area were more "couple" friendly than other hotels we have stayed at in Hawaii. The only thing disappointing was the lack of a dresser and drawers in the sink area to store makeup and toiletries. The staff was excellent and we will be back again next year!Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for the feedback. We are glad to read you enjoyed your visit and that your experience was so couple friendly. We look forward to serving you again soon. Mahalo
"Great location for shopping and eating"
Better points: More shops and restaurants are available inside Hotel. Japanese language is supported and hotel location is convenient for first time visitors. To be improved: Using swimming pool and WiFi charges were required additionally. Other my friends' rooms of 33rd floor of Ewa tower had a problem of bathroom shower. Weak water pressure?Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for taking the time to provide us with this feedback. We regret that you had any issues of cleanliness with your room and we have already forwarded your comments to our Rooms director to review with housekeeping. We do hope that you addressed this (and that your friend shared their shower issues) while you were on property so that they could be resolved immediately.
"Great first experience hotel. Perfect location"
was great all around. gave free upgrade to mountain view room.Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for the review. We are glad to read you enjoyed your fist visit. We hope you will visit again in the future.
"its just ok"
Overall, the hotel is decent and fine. Its pretty basic. I would not consider it extrondinary. Great view of the ocean. My biggest gripe with the hotel is the fact that the tower that I stayed in had 4 elevators but no more than 2 were ever working (if that many). Almost every day I felt like I was in disney world in line for a ride. Loooong queues. […] At one point, one of the staff took us up on the freight elevator because everyone were waiting so long. Forget, trying to get on to do down in the mornings. The other problem was the waterfall inside the hotel. Lovely and all but it makes the ground into a pool and there isn't a whole lot of room to walk around it. Its a lawsuit waiting to happen. For the price I paid I could have stayed at a Ritz Carlton in many many other holiday destinations. Of course its the location and supply and demand that dictates the price so *shrug*. But if I'm going to spend that much I mind as well stay in a 5 star hotel and pay slightly more and be right on the beach rather than across the street. Not likely to return. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for your comments. We appreciate that you took the time to share with us some of your greatest frustrations from your stay. We do regret the delays you experienced with the elevators. We have just completed a complete modernization upgrade for all of the elevators which took several months to finish. It is quite possible that you stayed here during this transition. We have noted your concerns regarding the waterfall and will share them with our management team. Mahalo
"Excellent hotel for all occasions"
I love this hotel because of all the amenities and walking distance to everything you would expect in Waikiki. Love those greeting parrots "Aloha". The hotel needs to add a popular and solid anchor rigth by the strip to draw more people. Perhaps a bar and grill.Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for taking the time to review our property. We are pleased to read that you enjoy staying with us and we have shared your suggestion for the Pualeilani Atrium Shops. We hope to serve you again in the future.
"worse hotel ever!!!"
worse hotel ever!!! Bad services! wait for more than 6 hour in the lobby to get a room. I booked ocean view, but give me a street view room. If I want change still need to wait. OMG... worse experienceGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa We regret that you had such an unfortunate visit at our property. It is very hard to understand the circumstances of your check-in situation such as the reason for the delay, why you were forced to stay in the lobby - usually if a room is delayed we offer to call the guest so they do not have to wait. It is also unclear why you were unable to get the room view you had booked. We have shared your comments with our management team. We do regret that your experience with us was not better. Mahalo
"Roomy and great hotel for everyone!"
The hotel, as typical of Hyatt, is kept extremely clean. It smells and looks clean! Wear is starting to show. However, maintained very well. The only issues that we had in the room was that the bathroom did not have a ceiling fan and no vanity mirror. The lighting was not that great by the sink area either. Minor things, but for some it would suffice. […] Most of the valet staff and the information and assistance at the Expedia tour desk added to a pleasurable stay. It was conveniently located across the street from Waikiki beach, a couple of blocks from the International Marketplace and tons of shops and restaurants. The atrium shops on the 1st and 2nd floor of the hotel also had nice shopping, but a little expensive for the average shopper. Definitely would stay there again if we returned to Waikiki. If you are not one for the hustle and bustle of a "big city" and "touristy" area, this is not the hotel for you. You can manage at the Hyatt without a car if you intend to use the tour desk or just walk around locally. There is a Hertz and Budget car rental located on the 2nd floor of the hotel and an Enterprise just around the corner if you were interested in taking a tour around the island on your own for a day or too. Valet does get a bit pricey, but parking is limited throughout the downtown area and also expensive. There is a lot of traffic in the area and Waikiki in general. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for the feedback. We will share your comments regarding the bathrooms with our team. We are pleased that you enjoyed your visit. We hope that you will visit again. Mahalo
"stay was good"
Hotel stay was great. The hotel is in a great location on Waikikki Beach and just across the road. The hotel has towels and chairs that you can take to the beach for free (included in the resort fee). The only negative thing i can say about the hotel is that the elevators took FOR EVER to come to the main floor to get on to go up to your room. There […] are two tours with 4 elevators for each, but sometimes we had to wait 5mins for the elevator to come. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for the review. We are pleased you had such a memorable visit and enjoyed many of our amenities. The elevators in the final stages of modernization which is helping to shorten the wait for them at each tower. We regret you had any delays you experienced and will share the comments. Mahalo
"Would stay there again"
I enjoyed my stay at the Hyatt Regency Waikiki. Upon arrival, it was confusing to me as to how to find the registration desk (up an escalator, and walking through some winding walkways in front of shops.) There was no one there to guide me and little signage. I did see staff helping others in later days, so perhaps I just arrived at a bad time. My view […] of the ocean was fabulous. Connecting to the Internet required a call to the help desk. I am usually able to manage these things on my own. However, the help was readily available, polite and effective. The room was quite clean though, overall, I felt the furnishings had seen some wear. Very rarely was there a wait for the elevators, and when there was a wait, it was very brief. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for the review. We are pleased to read that you had an enjoyable stay. We do regret your feeling of confusion upon check in and will send your comments to our management team. We are glad that you received assistance when needed and that you were satisfied. We do hope to serve you again in the future. Mahalo
The Hyatt Regency Resort and Spa is a very tired hotel in need of renovation. The rooms are a nice size but are very dated. The bathrooms need reconfiguring. At present the single basin and mirror is in a space that is open to the bedroom and is carpeted. The first room we were given abutted the elevator shaft and was extremely noisy. There is only […] one pool that is very small and is used by all the guests in the two 40 level towers. It is not on the beach and therefore use lounge chairs need to be rented from beach vendors. Overall the hotel was disappointing and bared no resemblance to a "resort" at all. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for taking the time to review your recent visit. We regret that you were disappointed with your visit. The fact that you mention the first room suggests that staff were responsive to your concerns regarding the elevators and provided a new room. We hope that this process was efficient. Regarding the rental of the chairs for the beach, the hotel provides beach chairs and beach towels. We do not charge a rental fee. Amenities may be picked up at the pool desk. We regret you were not aware of this service and will also bring that to the attention of our management team. Mahalo
"Good Business Hotel"
Good, central location in Waikiki within easy walking distance of many shops and restaurants. Good amnenities including an excellent workout facility and pool.Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for the feedback. We value your comments and we are pleased to read that you had such a pleasant stay with us. We hope you will visit again in the future. Mahalo
"Nice hotel but has poor soundproof issue"
The staff and service at the hotel is excellent. They are able to meet customer's needs. However, the soundproof of the building is very poor, you can always hear people close doors loudly when they get in and out. I even heard the noises from usptairs when someone tried to push things around. I think Hyatt needs to do something for the soundproof. […] Sometimes, you may also hear the noise from the elevator even I requested my room farther away. With the soundproof problem, we normally got awaken up around 6ish in the morning by the guests next door or upstairs. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for your review. We appreciate your compliments and criticisms and will share both with our teams. We regret that you had noise problems throughout your stay. We hope that you did make mention to our staff and that there was something they could do to assist you while you were here.
"location is superb"
This hotel location is superb , right in the middle of everything : beach , shopping , main waikiki strip . Tips : walking toward Sheraton Hotel , turn right when get out of hotel , to the high end stores and fine dining , feels like in Belverly Hills area .Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for the review. We hope you will stay with us again in the future. Mahalo
Room was not ready even after check in time i.e 3PM. Room was not clean. Front desk staff was horrible.Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for taking the time to provide feedback of your stay with us. We regret that you did not enjoy your visit. We hope that you were able to address some of these issues and get some follow up from staff during your actual visit. We have shared your comments with both our housekeeping and front desk supervisors. Mahalo
excellent hotel near the beach and all the action of the Dukes surfing competitionGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Mahalo for the feedback. We regret you had issues with the noise from the construction and elevators. We will share this with our management team. We hope you will visit again in the future. Mahalo
Great hotel, only complaint is that the elevators are always backed up with line ups.Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for the review. We are glad you enjoyed your stay. Thank you for the comments about the elevators as well. We will share those with our management team. We hope you will visit again in the future. Mahalo
"Great Hotel for Nice Ocean Views!"
I researched a lot of hotels in the area prior to making a selection. I then chose a deluxe ocean view hotel room at the Hyatt Regency Resort. The view of the ocean as well as the city from our balcony was very nice. Surprisingly, once I arrived in HI, I found that the other hotels that I had considered, which were just as costly, did not appear to […] be nearly as nice. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for the review. We are glad you enjoyed the views and location. We regret you were disappointed with the elevators and fees. We are modernizing the elevators to shorten the wait times and we do try to stay competitive with our neighboring hotels in regards to fees. We will however share your comments with our team. We hope that you will visit us again in the future. Mahalo
"Great hotel for family and couples!"
This was our third time on the island and second time at the Hyatt and we love it. This time we brought family and friends as well who also enjoyed their stay. We love the location of the hotel and there was always something going on at the hotel. The staff is very helpful and the rooms are a really good size. Loved it loved it!Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for the great review. We hope to serve you again in the future. Mahalo
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