"Watch the extra fees!"
I was not impressed with this hotel. The rooms were small and not very accommodating. The initial room had a very musky smell like it had a water leak. They did move us to another. The rooms were both clean and in order. Did not appreciate having to pay a resort fee of $20 a day at the end of my stay after I was told that the Internet was included in […] the resort fee that I had. Dumb me for assuming it was included after asking just for Internet. I will not be staying here again. Read moreGenuine Hotels.com guest review
Beautiful resort, building 4 could use updating, got warm in the room, liked location, easy to get to most areas in Tucson through blvd's. Absolutely beautiful scenery at this hotel, Catalina Mtns. are spectacular! Food was delicious!Genuine Hotels.com guest review
"Great Resort and Hotel"
I really like this resort/hotel. The grounds are beautiful, the swimming pool is great, the staff is courteous and helpful. The surrounding area is quiet but good restaurants etc. nearby. Great place for a getaway in this beautiful part of Arizona. Definitely would stay here again.Genuine Hotels.com guest review
"Tucson's hidden treasurer!"
This was a beautiful resort. The staff was friendly, tenative and kind. We really enjoyed dinner at the steak house. The food was fantastic! The outside enviroment was really nice. We walked the grounds after dinner. The catus gardens, trails, fire pits and pool were really nice. I would recommed this resort to all my framily, friends and business […] associates. Read moreGenuine Hotels.com guest review
"family hotel in the desert"
It was a nice, comfortable hotel. The pool was nice - perfect for our three kids ages 11, 8 and 4. They have a small water slide for the older ones and a splash area for the younger one. Nothing over-the-top, but very nice for an afternoon swim. The staff was friendly, and the hotel is close to The Good Egg for a great breakfast. The hotel has several […] restaurants, but they are pricey, and there weren't any restaurants in the surrounding area without driving into Tucson besides fast food. The surrounding desert views were stunning. Read moreGenuine Hotels.com guest review
"1 night stay"
The hotel, although a little dated, is very nice and welcoming. The grounds are beautiful. The deluxe double room with living area was very well appointed and the beds were extremely comfortable. We had a ground floor room looking at the pool and the view was amazing.Genuine Hotels.com guest review
We stayed at the El Conquistador for my husband's birthday. The grounds are beautiful and the pool was my kid's favorite thing. They went down the slide about 1 million times! The rooms were tidy and all of the linens appeared to be clean. The location of our room was perfect because they gave us a room right by the pool! The only thing I would complain […] about is that all of the bellhops were just standing around and watch me bring in my luggage with my two little kids. Other than that it was a great staycation!! Read moreGenuine Hotels.com guest review
"Not a 4 star"
This is an old place. The front desk staff was checked out. It just lacked charm. The eating facilities were subpar. The bar was worse. The bartender had to keep running to another bar to get top shelf liquor. Like they were sharing the bottles. The shops had nothing to offer unless your a Tommy Bahama freak. Gold course was nice but aren't they al […] l? Read moreGenuine Hotels.com guest review
Beautiful mountain viewsGenuine Hotels.com guest review
"Not worth it"
It has spacious and cool conference/ball rooms, but not much for guest rooms. Moths fly, and AC is loud. It does have poolside music, band, and even an "astronomer" to show you the stars through a telescope.Genuine Expedia guest review
Beautiful Mountains and surrounding area . Hotel is older but very nice. Loved the pools and fire pits at night. I would definetly stay again!Genuine Hotels.com guest review
"Great area to reach all points of interest!"
Great hotel very relaxing!Genuine Hotels.com guest review
"Romantic Getaway Weekend"
Everything was great, from the check in process to the check out time. We had a great night's sleep and the pool and amenities were everything we could have asked for.Genuine Hotels.com guest review
It was great would stay there again.Genuine Hotels.com guest review
I've stayed in many resorts in Tucson and this has to be one of my favorites. Absolutely beautiful view of the mountains right next door, and great rooms. Epazote had great food (mediocre service, but that's for a yelp review...). My friend got a deal that included food credit and it was entirely worth it. My only complaint: please leave the pools open […] later than 10pm! Read moreGenuine Hotels.com guest review
"Great get away resort"
Nice Pool with slide. Not to crowded. Enjoyed playing tennis in the morning. They also had an archery class one morning and animals from the desert zoo.Genuine Hotels.com guest review
"Casitas are nice"
I stayed at this resort while in Tucson attending a wedding. The only downside to this property is the lack of parking. The staff was helpful and friendly and my casita was very nice. Even though I was only there for one night, I felt like I had been on vacation. The property is nicely landscaped and the mountain views are beautiful. They also have […] a really nice boutique shop off of the lobby with lots of unique items. I would stay here again. Read moreGenuine Hotels.com guest review
It was very nice and quietGenuine Hotels.com guest review
"Love this resort!"
We love this resort and go every summer! It's just absolutely beautiful. Kids love the pools and the water slide and cant forget the movie in the pool. The rooms are little outdated but very clean and still nice since we dont send much time in there anyways. There are a lot of activities throughout the day if u wanna stay busy or u can just enjoy the […] DJ by the pool. Kid friendly resort, friendly staff and just have nothing but good things to say about this place! Cant wait to go back next year! Read moreGenuine Expedia guest review
A very pleasant stay. A couple of issues. Access to the quiet Acacia pool is a little difficult. It's apparently for over 16's only, although this is not sign posted very well. It's at the bottom of a bank and you need a special key to get in, your room key won't work. Of course you don't realise this until you're at the bottom of the bank and it's […] 90 deg, F. My wife and children were all but asked to leave at one point, adults only, although there was no one else in the pool. Frustrating. Check with the desk about access. Secondly, had to make four calls to the desk and security to deal with noisy, inconsiderate, people in the room next door at midnight, having a party that was spilling out onto the patio. Poolside food is expensive and disappointing, eating at the bar is much better in terms of value and quality. Overall good, with a little frustration. Read moreGenuine Hotels.com guest review
"You get what you pay for"
The front desk staff could be a little nicer, breakfast staff were great, room needed to be cleaned again after we checked in and the towels at the pool stunk. Grounds are pretty, restaurant bar was slow but overall our stay was wonderful since we didn't bring the kids this time around. Will not return to this hotel as there are others around that we […] should explorer due to our recent experience. This was the second stay at this property this summer. If we didn't already have the second stay booked we would have gone elsewhere. Read moreGenuine Expedia guest review
"Perfect for a staycation!"
There were a few issues that were promptly resolved although certainly were preventable. The key for the acacia pool did not work, the area where towels were kept was locked, no one was available in the lobby to take our bags for storage while we enjoyed the pool on the day we checked out (took approx 10 minutes until someone found the key and assisted […] us). Happy hour at the lobby bar was poor, only beer and wine are discounted. Read moreGenuine Hotels.com guest review
This hotel was horrible. They were very rude to me and my husband on our wedding night. Will never go there ever again.Genuine Hotels.com guest review
"Excellent Overall with very few minuses"
Service with exceptional. They went out of their way to assist in every way possible; can't praise them enough. Rooms are clean, grounds are well kept and maid service is very reliable. The location is safe, has a great view and is in a good location. My only two negatives are some of the rooms are spread out so far over the grounds that getting to […] and from your room can be a hike; however they provide free shuttle service between the lobby and your room to accommodate for this inconvenience, but as we all know, you usually end up waiting five minutes and tipping the nice bellhop who picks you up. Parking is their only other setback. They need to either expand their lots, have their staff park in the upper lots or require permit parking for hotel guest to prevent locals from parking which happens more times than one would think when visiting guests of the hotel. Read moreGenuine Hotels.com guest review
"Beautiful Location and facilities"
We loved the resort and the front desk staff was wonderful. We had problems with maid service (which the front desk resolved immediately) and a few waitress' were negative and did not care for our needs very quickly, or at all. We had to complain about room cleanliness twice and the maid was not too happy with us after that. The location is perfect […] and will take your breath away. Most of the staff are very nice and want to take care of your needs. There are always a few bad apples in the mixture. One call to the front desk and they are more than willing to correct any wrongdoing. Read moreGenuine Expedia guest review
"Close to Oro Valley Country Club"
Disappointed with hours for smaller pools given it is summertime Disappointed in Internet service Casitas are so far from parking and main areasGenuine Expedia guest review
Wish they didn't have the DJ. I liked it before lite piped in musicby the pool the music it was distracting the Dance party music not relaxing.Genuine Hotels.com guest review
"Stay at El Conquistador for a tennis tournament"
We have played/stayed at the El Conquistador a number of times. This time we were in building 4 and were very disappointed in the building itself. It is old and needs updating. The carpet is old and smells musty. The fitness center is ok, but again shows signs of aging. The mirrors are getting "pitted" and the TVs don't get all the channels. We walked […] over to the tennis and had to walk through the weeds growing up through the steps from the golf course to the courts. My favorite part of El Con is the pool area. Read moreGenuine Expedia guest review
"Nice get away for the weekend"
The beds we're not very comfortable! And the pool wasnt very clean. And to eat you didn have much of a variety and no microwaves are refrigerators in the roomGenuine Expedia guest review
Everything was very satisfactory except the fact that the sound between rooms was easily heard between the 'double doors' . Could easily hear neighboring guests even at a normal conversation voice level. So when the kids level kicked in, it became a bit annoying.Genuine Hotels.com guest review
"Nice hotel, great location"
The hotel was very nice and the views were great. I was disappointed that my villa was located down a hill. I have a heart condition and it made it very hard to climb the hill to the parking lot. They did offer shuttle service with a golf cart however this was not always practical. The hotel was extremely crowded on the weekend and parking was nonexistant. […] They did offer to comp valet parking. Otherwise, very happy with my stay. Read moreGenuine Hotels.com guest review
"Very relaxed yet fun atmosphere"
Arriving at the hotel was amazing and obviously luxury. Staff was very friendly and accommodating. My two kids loved the pool area and went down the water slide all day long. Poolside bar had great service. The rooms were average compared to the overall hotel grounds and lobby. I expected more luxury rooms but since we spent little time in it, it wasn't […] a big deal. Overall amazing experience and great deal! Read moreGenuine Expedia guest review
"Unexpected for a Hilton resort"
Jennifer at the front desk was awesome. The rest of the staff (excluding the bartender) was curtious. The location is nice, the prices for services (excluding the golf course), like room service, were outrageous. $46, not including drinks, for a breakfast for 2 adults and a child. The golf course was awesome even though it was 3 miles away. It was definitely […] the highlight of the establishment. The rooms were typical hotel rooms. The ottoman in the room was stained and the floor boards were filthy. The pictures were crooked and dusty. This all may sound petty, but for what Hilton is charging to stay there, you would hope that housekeeping would be a little more thorough. Parking for the villas is a pain. We won't be going back to this resort...unless it's for a golf outing. Read moreGenuine Hotels.com guest review
Upon late arrival due to airline delays the staff was courteous and expedient. Next day explored the outdoor areas and enjoyed the pool and mountain views,Genuine Expedia guest review
"Far below expectations"
Had to walk 1/4 mile to our room. Waterslide and chiildren's pool closes at 6 PM. Unlit outdoor corridors. Front staff not friendly-did not explain amenities. $20 hotel fee for "amenities" we didn't have time to use. Overall very unpleasant experience.Genuine Expedia guest review
Great get away. One of the best resorts on the nw side of tucsonGenuine Expedia guest review
Kids friendly, clean, good pool, helpful staff. I would go back.Genuine Expedia guest review
This was a very nice hotel. We were a little disappointed that we were further away in their villas and not right next to main building with pools but that wasn't a big deal. We enjoyed or stay. Anyone with small children will love the pool areas.Genuine Hotels.com guest review
"Disappointing out-dated rooms"
When we walked into the beautiful lobby we were expecting great things, plus we had just stayed in a great hotel the night before that was modern. When we walked into our room, I felt like we had stepped back into the 70's. The room was dark, some updates had been down but the basic layout was outdated. The sink was in the bathroom, there was no bar […] sink, there was a mini bar with outdated, overpriced "snacks", there weren't enough outlets for phones, tablets, etc. The list goes on and on. It really is the little things that make up a hotel. On the plus side, the pool was beautiful but the "slide" was rough at the connecting points and only open until 5pm. The grounds were beautiful. And we had to pay at $20 resort fee for stuff that people obviously never used like the tennis or golf because the staff didn't seem to know how to get us these things and it was just an unnecessary add on. The bottomline is when I am paying $200 a night, I was a beautiful hotel suite and that is not what we got. I won't mention the dust on the ice bucket, the bug in the coffee cup, the towels 10 feet from the shower, etc. It's the little things that make a stay great and this did not have it. I would not go back even though the view was beautiful, there are plenty of other hotels that have that, too. Also, add a docking station for Iphone/Ipods. Read moreGenuine Expedia guest review
"Stayed the night for an event instead of driving"
The beds at resorts are always to hard, this one was no different. I thought the hotel was a little to stuffy and i didnt appreciate the resort charge when I still had to pay extra for wifi and the pool closed at ten, plus I had to have a wrist band to prove I was staying here. There also was not enough parking. The room was nice. At the Event , the […] hallway outside the ballroom, where the reception was, was really warm, and the ballroom itself was chilly, so fixing the air circulation issue would be great. There also were hardy any chairs in the reception area ( and standing 2 hours in heels really hurts). Read moreGenuine Hotels.com guest review
The front desk, spa, restaurants and valet service were helpful and friendly. The grounds and golf course are scenic. Cleaning service needs to clean sinks, tubs and floors, not just make the beds and provide fresh towels. Emptying trash cans on the grounds would improve the cleanliness. There were pot holes and cracked pavement areas between casitas. […] Pool security needs lots of help!! Embarrassing guests is the worse offense. Security is appreciated. How you handle verifying a guest at the pool shouldn't be so difficult! Read moreGenuine Hotels.com guest review
"Great hotel but walls are paper thin"
Everything was great with the exception of how thin the walls are. A couple was staying next door and we could clearly hear their conversations, alarm clock and phone. Otherwise, the staff was very friendly and the grounds were very well maintained. The pool was area was nice and relaxing. We enjoyed the use of the tennis courts that comes witht he […] resort fee. We would consider returning. Read moreGenuine Hotels.com guest review
"Not as nice as the pictures. Bad service"
The hotel room AC didnt work and it took the staff several hours to even come to the room and when I complained about the delay the manager came down to the room and gave me a bunch of excuses as to why it took so long. He practically scolded me for complaining. If my kids didn't like the pool so much I would have went back to the Loews Ventana Resort, […] where we were earlier for a business meeting.The Loew was significantly more upscale in terms of room, location, and definitely service versus the Hilton. My contact with the manager was so negative that if I used profanity I would definitely have some words to describe him. They are lucky they have a pool that kids love or no way would I have stayed. Read moreGenuine Hotels.com guest review
"Nice Hotel, great view of the mountain"
Weather was great. We enjoyed the relaxation and sun. I was able to play golf at the country club twice. The layout is nice and the cost was reasonable.Genuine Expedia guest review
"Nice grounds, old room, toilet would not flush."
Disappointed with our check in, we were not provided details about the resort. It was difficult to find parking due to the conferences going on. Our toilet didn't flush and kept running. Be aware of the MISC. fee, ask about what you get for it, we got different answers on what it covers.Genuine Expedia guest review
"Short stay in Tucson"
Very relaxing, although the golf practice facility and both 18 hole courses are off-site. High end restaurant could use a better thought-out menu. Pools are really nice, and fairly quiet.Genuine Expedia guest review
"Spring break with the kids"
I wouldn't recommend this hotel if you have kids unless it's for 4th July or Memorial Day weekend. It was pretty dead over Spring Break and the kids were bored. The pool had one person working at the bar so the service was slow and not exactly luxury. She wasn't even pretending to be happy to be there. The restaurants were pretty good. We had breakfast […] and dinner there. I would recommend breakfast but go out for dinner. I just think that they could jazz it up a bit when you spend that much money. Read moreGenuine Expedia guest review
Paid $30 for room upgrade.. they gave us a Jr suite upgrade but stuck us in the corner with no view.. right next to the ice machine and laundry facilities. . Don't get the upgrade you might get my Jr suite..lolGenuine Hotels.com guest review
"Warm staff and accomodations"
People on staff were very helpful and friendly. I liked how the restaurant, maids, and front desk people were considerate, caring, and helpful.Genuine Expedia guest review
"surprisingly noisy rooms for a mere $20/day resort"
The first surprise was the mandatory resort fee of $20/day plus tax. Supposedly this gives you the "extra amenities" of free WiFi, and use of stuff one would not need (driving range, one hour of tennis daily, etc) The rooms were clean, but noisy. We especially enjoyed listening to the folks pee and flush in the rooms above and next to us. The light […] shone brightly thru the four sides of the door, and we could listen to the conversations as people walked by in the hall. The coffee maker didn't and the hair dryer didn't either. The facility is beautiful and convenient to northern Tucson area activities. Parking is difficult, especially when busy. Typically a 5-8 min walk to room. Read moreGenuine Expedia guest review
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