"Wonderful stay but $20 resort fee seems a bit much"
Everything was great about our stay except for the resort fee. We only used the pool of the all resort offerings (and I don't think that warranted an extra $20 - we don't golf or play tennis, etc.) so I think that is something we will consider on our next visit. Other than that this is a lovely resort, nice rooms and very friendly and helpful staff […] . Read moreGenuine Hotels.com guest review
"Not impressed one bit!!!"
Beware of casita rooms... There is a LONG walk on an old rocky road that needs to be paved in order to not have to carry luggage because the ground is too bumpy and degraded to roll your bags. They promised to follow-up about a closer room and I never heard back Wednesday to Saturday. Phone reception in the room was bad so when I went out on the back […] patio (not private) and closed the sliding door, I was automatically locked out (at 10pm in nothing but a robe) and had to hike back up to the hotel to be let in. Since I locked the latch on the main door, I had to wait another 20 min for security to let me in while making the statement, "this happens all of the time." I found the service to be subpar and this Hilton did NOT meet my expectations. I took it upon myself to request the handicap accessible room for Saturday night with the expectation to sleep in and rest on Sunday in such a beautiful location in Tucson. I was able to hear every sliding door (and screen) open and close which rumbled loudly over and over and over and over until I gave up by 7am and woke up. I think a little bit of WD40 would make sense be a quick fix! Huge line to check out... But the location is absolutely beautiful and golf is epic! Read moreGenuine Hotels.com guest review
"Beautiful Mountain view"
/the Hotel was beautiful the mountain view was exceptional would recommend to everyoneGenuine Expedia guest review
This property is VERY outdated!! The grounds were nice to look at and the pool area was nice with the slide and hot tub, but the room was pretty bad. Old dingy carpets and drapes, and the most uncomfortable bed and pillows we have ever had at a Hotel of this rating. Not worthy of the 4+ stars it has.I also had a ring stolen out of our room.Genuine Hotels.com guest review
"Relaxing family oriented resort"
excellent value off season, quiet, well maintained, good service, loved the pool area, location of resort very private. nice but tough 9 hole golf course on grounds. Good for both adults and families. I think they should add the $20/day resort fee into price of the room instead of adding it on later because price is reasonable.Genuine Expedia guest review
Everything was very good, prompt service, rooms were ver nice, clean, would recommend to allGenuine Expedia guest review
"Nice hotel close to the city"
Was good..The only thing I did nor like was that the horel charged me another fee beside the price for one night...they did not explain to me that the hotel would charge a fee when I cheked in..they should have told me.Genuine Expedia guest review
"Beware of Hidden Charges"
The hotel/resort was very clean and up-scale. However, I was surprised to find a mandatory $20/day "resort fee" when I arrived at the hotel that was not covered by the booking through Hotels.com even though Hotels.com mentions the fee in its confirmation email and says in that email that "We have included all charges provided to us by the property...". […] The resort fee was for such things as a shuttle fee (I had my own transportation); internet access (not needed); local phone calls (there was no phone book in the room and, incredibly, no phone book at the concierge); in-room bottle water (two bottles; the tap water was OK in any case); and a free hour a day at the putting green (closed). Had I known about the fee not being included ahead of time, I would have stayed at a regular hotel much more convenient to downtown. Read moreGenuine Hotels.com guest review
"Overall good for the price"
Hotel stay was overall pleasant. Biggest gripe was the lack of parking space near the main building. If you dont park early you either have to walk to the overflow or pay for valet. Rooms were pretty clean and comfortable and satff was overall friendly. Location and view are a definite plus.Genuine Hotels.com guest review
We had a wonderful time. The hotel did an outstanding job of providing family-fun activities for the Labor Day holiday. We will definitely return for another Stay-Cation!Genuine Hotels.com guest review
I live close by but wanted a short getaway with my husband and pets for Labor Day weekend. The room had its own pet bed and food/water bowls, also a sliding door with grass access which was perfect to take the dogs out. The hotel is very pet friendly and the staff is too. The pool area was full and there was limited space to seat but very nice and clean […] area overall. There's an adult pool (over 16 years of age) and that was very relaxing. I wish the hotels had more dining options but overall this hotel is great. Read moreGenuine Hotels.com guest review
Overall, a great stay. A bit disappointed that the nightly Resort Fee doesn't include free wi-fi, roll away beds, or all of the activities available. Not sure what the fee is actually for?!Genuine Hotels.com guest review
"Beautiful facility that is great for families"
We stayed here for Labor Day weekend with our 2 kids and it was awesome! The staff is so nice and accommodating and the resort had activities planned all weekend long for kids and adults! The resort fee includes so many extras, definitely worth it. We will be making this a tradition every year.Genuine Hotels.com guest review
Facilities were very nice. Will definitely go back again.Genuine Hotels.com guest review
the staff was friendly and the price for the room was affordable especially with all the amenities of the resort. Just great!Genuine Hotels.com guest review
very relaxing loved the poolGenuine Hotels.com guest review
"Breath taking views"
From the drive up to the valet area, I was hooked...Genuine Expedia guest review
"bad experience hotel"
It's should rate more 3 stars hotel like a rate right now, we stayed at the rooms outside the resort, the room just like a 1,2 stars hotel, we didn't have a kitchen and didn't connect together like the hotel staff told us.Genuine Expedia guest review
This hotel was very tired and certainly did not represent itself as it was presented on the web site. The water slide didn't work for my kids...IN THE SUMMER! The best was I booked through Expedia and they have a $20 per room mandatory resort fee that wasn't included in the booking price. I will not go back.Genuine Expedia guest review
"Out of the Way Resort"
We arrived close to 6:00 PM, so we were tired and just wanted to get settled into our room. The pool looked nice and inviting but we didn't make it there. We booked a 2 queen villa. The room itself wasn't bad but it did feel a little "worn." We had a patio but there was really no privacy to it. The beds were quite comfy and I absolutely LOVED the toiletries […] that they gave us. I wanted extra's because I thought we would all fight over them and when we went to the front desk to get more, the girl gave me 4 extra and then said she would have housekeeping bring me more since she only had one extra hair conditioner up at the desk. Within the hour housekeeping showed up with a nice little baggie of two of everything! Even extra things that didn't come in our room originally. That was a real nice touch! We ate at the resort restaurant and for the 3 of us we paid a lot more than we had hoped. The food was tasty however. Overall, I would give this resort a 4. Read moreGenuine Hotels.com guest review
"You won't be disappointed"
My kids and I stayed for 6 nights in August and it was just perfect for us. We were mostly there to be near family that lived nearby, but have always been told by them that this was a fantastic place. Great customer service and staff. Beautiful grounds. Good food. Nice pool. The off-season rate was extremely reasonable. We will be back for sure.Genuine Hotels.com guest review
"Expensive family trip"
Enjoyed the resort. A little expensive for a younger family. The slide has certain height requirements and various operating hours. Clean and posh resort, more of a couples or retirement trip.Genuine Hotels.com guest review
"Was real enjoyable, very family friendly!"
I liked all the facilities room and staff were great! The extended check out was nice as wellGenuine Expedia guest review
"I was disappointed in the room, it was not what"
Room type was changed due to pet. 20 fee for resort was useless as most activities required you to be 16 so our 14 year old couldn't participate. Wireless was useless. No one offered a key to the mini fridge. Had to check out pool towels, never had this happen at a "resort". Water slide was way over sold. Beautiful mountain view was really the only […] thing I found to be exceptional. Read moreGenuine Expedia guest review
Beautiful hotel. Wonderful amenities. Clean.Genuine Hotels.com guest review
"A vacation in it self.."
Great Staff, Great Property and Exceptional Service..!Genuine Hotels.com guest review
The carpet in hallways and room were very soiled and looked as though a good vaccuming would do wonders for their appearance. The staff in the entrance and lobby were wonderful and very courtiousGenuine Hotels.com guest review
"Wonderful views and exemplary service"
We chose a room with a poolview and got both a pool and mountain view from our balcony. It was beautiful! The dining at the hotel was delicious, spa services were well-priced, the hotel room was spotless, and the grounds were very well-kept. But, the best part about this hotel was the staff and the service. Staff went out of their way to help. They […] cared about our stay and seemed happy to be there. By far, it was the best service we've experienced while staying at a hotel or resort! We will definitely be going back! Read moreGenuine Hotels.com guest review
"Very nice place to stay in Oro Valley"
We recently stayed here in a junior suite. Our room was huge! Sleeper sofa suited out daughter beautifully. We totally enjoyed the pool and rock slide. Beautiful grounds, very nice staff.Genuine Hotels.com guest review
"We will do this a gain next year!"
The two small pools were perfect for the 14 month old and the slide was fun for the older one. There was a pool for 16 and up only and another big fun pool for everyone. The fireworks show was great and seating on grass comfortable. Room was nice and very comfortable.Genuine Expedia guest review
Only thing is I called for a later check out like it states on a flyer for an added fee and couldn't be done and then it shouldn't be offered other than that it was very niceGenuine Hotels.com guest review
"Close to our son"s home"
Enjoyable, comfortable and kid friendly. We were glad you provided kid activities and celestial sights for all to view.Genuine Hotels.com guest review
The rooms are nice, the pool area and lobby areas are very nice. I think the hallways leading to the rooms need to be updated a bit.Genuine Hotels.com guest review
When we return to Tucson in the future we will definitely stay here.Genuine Hotels.com guest review
Beautiful hotel Lobby And Grounds. The Room Was Kind Of Plain Though.Genuine Expedia guest review
"Look forward to staying again"
It was a great middle of the week get away. The room was quiet, comfortable and clean. The staff was friendly and helpful. Our experience at the pools was wonderful. Our seven year old had a blast on the water slide and the water temperature was perfect in all of the pools. It was great not having to deal with crowds of people since it was quite hot […] outside. We look forward to escaping the heat next summer here at the Hilton Tucson. Read moreGenuine Hotels.com guest review
beds were very uncomfortable. Four people were in the room and no one got a good nights sleep.Genuine Hotels.com guest review
everything was great, can't complaint .Genuine Hotels.com guest review
We have anxiously waited 12 years to stay at this hotel. We love the area and thought because of the price it would be worth the wait. We were entirely disappointed. The beds felt like hide-a-bed mattresses, gross things stuck in the carpet and tile, toilet broken - had to manually flush from tank, walked 10 minutes in 106* to get to our villa that […] was supposed to be more private. The TV worked 1/2 the time but our neighbors' sure worked great ALL NIGHT LONG! When we tried to give constructive criticism - they handed us a pamphlet and said to write it if we want - no acknowledgement. We were so completely disappointed! Read moreGenuine Hotels.com guest review
Thank you for being so kind to our family:) we really enjoyed our stay.Genuine Hotels.com guest review
"Comfortable rooms, poor overall service"
The rooms were clean, beds comfortable. The staff, from reservations, front desk, golf shop and restaurants were not qualified to answer any questions. It was as though everyone was new and had no knowledge of the hotel. The pool staff were not friendly and did not offer beverage service. Pool games were advertised for kids but unorganized and had to […] find someone in order to get them started. Also, had to walk and look for someone in order to get food/beverage service at the pool. The golf shop did not know the opening closing times of driving range and did not offer to find out. This was typical of the staff, they said, "I don't know, and did not offer to try to find out the answer." Poor service for a service oriented type of business. Read moreGenuine Expedia guest review
Wish we would have know the additional fees and layout before we booked. Had to walk a block from the car to the unit. When the lot was full, had to walk 2 blocks. My husband has limited mobility.The paths to the units are uneven and made of asphalt so was harder to walk on. Also, would have liked knowing that there is a $20 per day resort fee. The […] only feature we used was the Wi-Fi and you had to sign up everyday to use it (but it was included in the resort fee). However, the Wi-Fi is very slow. The TV isn't that easy because you have to watch ads for movies before you can figure out how to get live TV. There is only one sink in the bath and 2 sinks would have been nice. Room was very nice, beds were very comfortable, and air conditioning was great. People were all friendly and when we needed a golf cart for the luggage, they responded right away. Cleaning people were friendly and took good care of the room. Read moreGenuine Expedia guest review
"Great resort facilities, but rooms ordinary"
The facilities and common grounds of this resort are spectacular, and extremely well maintained. The room itself was a little ordinary - once the door shut, I might as well have been in any hotel chain. I had one issue which was not handled well by the staff - there was no internet available in my room for a day. I was told they didn't want to give […] me an estimate of when it would be fixed, because I would "probably just be disappointed." Oh well. Other than that, the staff was polite and friendly. Read moreGenuine Expedia guest review
Hotel adds on a $20 resort fee/day that is undisclosed until checkout Hotel renovating. Beds wonderfulGenuine Hotels.com guest review
"Great family and golf hotel."
It is a beautiful hotel well maintained. The only complaint I have is they charge you an additional 20.00 a night plus tax on activities that they offer. They should give you the option, for myself we never used the facilities.Genuine Expedia guest review
"Hilton El Conquistador Resort"
It was difficult to find the hotel. Our GPS confused it with the golf course county club a few miles away. The staff was very helpful. The food was average.Genuine Expedia guest review
"Good to great overall resort"
This is a great overall hotel and we would return if going to Tucson. We stayed in a Casita, which are one bedroom suites apart from the main building which are perfect for families. While there is only one bathroom there is a spacious bedroom and living area with a fireplace equipped with a dura flame. The kitchenette has a fridge, coffee maker, and […] a microwave but that's about it. The staff is great all around but special praise goes to the bellhops at the front entrance who will always make you laugh. We only had room service, which was good, the breakfast buffet, good also, and the pool bar/cafe, which had a small menu but was tasty. Soda refills at the pool were free and Starbucks coffee refills in the lobby were $1.50. They also have muffins etc. at the lobby Starbucks. There are four pools and two hot tubs. A pool and a hot tub are reserved for Casita guests and are adults only. The main pool is spacious and has a volleyball net, shallow and deep end. The waterslide pool kept the kids busy all day and is worth a trip down for adults as well. There is also a kiddie area with spraying fountains. The only minor drawback to the hotel, was the $20 per room per day resort fee. It is worth it if you take advantage of all it's perks which we didn't. The fee includes, pool towels, free Wifi in the rooms, lobby, and pool. It also includes free golf club rentals and use of the driving range and putting greens. It also includes some other stuff that I can't remember. Read moreGenuine Expedia guest review
"great time off"
The hotel is old..but they did a beatiful job about surroundings... beautiful view of the mountains. Noise from the hallway is very distracting, if kids staying in the same building.Genuine Expedia guest review
I was disappointed at the lack of customer service. It was a very long hike to our room, and I felt like I was putting the porters out by asking for a golf cart shuttle to my room, so we just hoofed it ourselves. We had to wait a long time to get checked in. I didn't realize that we were locked completely out of the refrigerator by turning down a key […] to the beverage/snack cabinet, and was unable to refrigerate some perishables, and had to throw them away. We could not find an ice machine. other than the absence of parking close to our building, I thought the facility was nice. I think our stay would have been much nicer if the customer service was decent. Read moreGenuine Expedia guest review
We had a wonderful time at this resort and only wish we had allowed more time at it. The grounds were beautiful and well-maintained. The pool area lobby etc were all great. We enjoyed our connecting rooms but did not like the location because we could not drive near it and had to haul luggage down an uneven path and even lost a wheel to one of my bags. […] Next time we will request rooms that can be reached by car, but we will be back one year for sure. Read moreGenuine Hotels.com guest review
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