Other than the gift shop employees, everyone was rude. Especially at the front desk. Any question you asked was answered with attitude or a roundabout answer. The restaurant was atrocious. A one page menu? Really...prices were what we expected but not for the quality of food. Frozen steak-um meat on the Philly steak, frozen chicken tenders for $12? […] And then to serve them with packaged condiments like you get at mcdonalds or in a high school lunch. Extremely unimpressed. Will not be staying here again. Read moreGenuine Hotels.com guest review
"price to high"
This is supposed to be a Hilton hotel but it felt like I was at a holiday Inn wish I could have stayed for a lot cheaperGenuine Hotels.com guest review
"Hot in here"
The room was extremely hot and there was no air conditioning option since we were there in November. The hotel did say we could go to another hotel if we were too uncomfortable without a penalty but that really wasn't an option and the room wasn't THAT unbearable.Genuine Hotels.com guest review
Room next to elevator, too much noiseGenuine Hotels.com guest review
"hotel restaurant evaluation"
Excellent self serve breakfast bar sunday am. Staff was attentive, efficient and pleasant. The same could not be said for the saturday evening dinner crew. The host was absent for extended periods; forcing us to wait aprox. 5 minutes to be seated. Rolls/butter came 20 minutes later. Waitress was harried and unfamiliar with the menu. The gentleman assigned […] to fill water glasses failed to realize what his duties were. The chicken dinners were dry. The meal high priced for the value received. Waitress did not come back to table except to bring the check. Would not recommend, nor ever go again for dinner. Read moreGenuine Hotels.com guest review
This is a perfect hotel for layovers or short stay if you stay at Teterboro airport, or fly in and out, only 10mins away. This is a classic hilton in an older building that has been renovated. Starbucks is within the lobby so very nice. The hotel restaurant is overpriced but the quality of the food is mediocre at best, the breakfast buffet has good […] choices but again filled with ordinary food choices. The rooms are well appointed and beds comfortable typical of updated hiltons. Linen and towels are of good quality. Room is clean and odor free. Surrounding area is bleak but hotel provides a shuttle to local area if need to get out. Nice spacious lobby and convenient for small groups or meetings with sefond story open conference area. Read moreGenuine Hotels.com guest review
"love it so comfortable"
I really enjoyed my time there it was very great Def the hotel I will stay at for my next trip to new YorkGenuine Hotels.com guest review
this hotel is in need of an over-haul. The heat system is loud and kept me up during the night. Also the people next door were loud and partying well into the night. The Starbucks downstairs had little to offer. We then went to the buffet breakfast and the service just to get coffee was not good. It is surprising to me Hilton bought this property and […] has its name on it. Read moreGenuine Hotels.com guest review
"Not what I expected at a Hilton"
The staff was very friendly and helpful. I paid for a king room and got a queen room. The bathroom was about 20 years out dated. The heat didnt work when i got to my room. They did however get a guy up to fix it right away. Also the elevator had a swastika carved into it.Genuine Hotels.com guest review
I've stayed at this hotel for the past couple of years and always thought it was worth the price. This time I was shocked at how the quality has suffered. From the lobby bathroom being dirty to the disrepair of the room. Stains all over the carpet, mold in the grout in the shower, wall paper peeling, missing picture on the wall. I'm sure the upkeep […] of such a large hotel is daunting but there needs to be some pride taken in delivering a quality product. Read moreGenuine Hotels.com guest review
We had multiple reservations and one of party showed and there wasn't a room for them. we spent 2 hours waiting for them to get situated. They ended up staying in a pantry. This was unacceptable.Genuine Hotels.com guest review
"Not staying there ever again"
Hotel food was disgusting. No wi fi....the vendor for shuttle service and transportation was horrible. The bed was uncomfortable, couldnt sleep.Genuine Hotels.com guest review
Very convenient to the stadium and transportation was great!Genuine Hotels.com guest review
"Stay in Manhattan!"
The shuttle was always overcrowded and we had to wait sometimes up to an hour for them to come back to get us. The rooms were not fully cleaned each day leaving dirty glasses and not restocking coffee, towels, etc. The staff was rude when we complained. Though they did eventually give us some free appetizer coupons the wait staff was rude when we used […] them and even threw the plates down on the table. I normally have great service at Hiltons. This was the first that was below par. I will stay in Manhattan next time for the price! Read moreGenuine Hotels.com guest review
Computer chair in our room was all torn up and the remote barely worked. Everything was fine other than that. Hotel staff was friendly and helpful as they did get us a rollaway bed.Genuine Hotels.com guest review
Convenient to Met Life Stadium!Genuine Hotels.com guest review
"Sucks, only stay to be close to jets/giants game"
This hotel sucked. I ordered a king size bed and got a bed smaller than our queen. The furniture looked like it came from a thrift store. There were barely any stores nearby, need GPS/car to find something. Breakfast buffet was 20$ and the food sucked! The starbucks inventory was empty! Only plus was that it was pretty close to the meadowlands for […] the game. Only reason to stay here. Do not bring a woman with you, my girlfriend was very upset with the place location and cleanliness. Hilton? More like a roach motel. What a waste of time and money! Read moreGenuine Hotels.com guest review
"Book this one!"
This hotel is best we have in town. There are fancier ones, with the Swag you'd expect, but the suites at this hotel are comfortable and well appointment - and comfortable. We've stayed at this location four times in the last five years, and they have continued to hold the same standard of customer service and performance every time.Genuine Hotels.com guest review
Stayed for marathon and hotel said transport across the meadowlands would be provided, that is why I stayed there. Then the day before the hotel is saying yes but 3rd party transport said no shuttle. Eventually we had enough runners needing transport and they were told there would be transport...so they provided transportation, all of a 4 minute drive. […] The morning of the run they decide that the transport was only at 5 am and were not going to drive again...they only provided a shuttle after I showed I was on the list and had a runners bib...why do I have to do everyone's job? Communicate one answer and stay consistent with it...train your staff. Read moreGenuine Hotels.com guest review
Great hotel and staff.Genuine Hotels.com guest review
stayed for a giant game shuttle to the game very overcrowed many people on shuttle were not staying at the hotel i had to retieve something from our car and saw all the people on the shuttle getting in cars in hotel lot.Genuine Hotels.com guest review
"BEWARE HIGH INCIDENTAL FEES"
I was excited about my stay until at check in they hit me with a $50 per day incidental fee in addition to the cost of my stay. The condition of the bathroom was sub par. Overall the incidental fee tainted my trip.This was my first and last time staying here.Genuine Hotels.com guest review
"Overnight stay with my Granddaughter"
Had an overnight stay with my 7 year old granddaughter. It was the most affordable Hilton within a radius to NYC which also had a swimming pool. The staff was very nice. The room service was way too expensive and the breakfast of French toast was so-so. That said, it was fine for what I needed. The one thing I will note is that it is a bit hard to get […] to from the highway...but once your there, it is easy to navigate back to the main roads. Read moreGenuine Hotels.com guest review
been at this hotel several times.Free parking,close to 17, restaurants and close to NYC.Been to city hotels paying twice as much and $40 aday to park.Nice view from indoor pool of skyline.Good bang for the buck.Genuine Hotels.com guest review
"Ok Stay building needs to be updated"
The hotel definitely needs an overhaul in terms of cosmetic condition. The elevator had a huge antisemitic symbol carved into the side panel. Carpets in to room were covered in stains. Bathroom counter was cracked down the middle. Staff was very friendly.Genuine Hotels.com guest review
Everything was fine, especially free Parking and Starbucks, I wish we had small Fridge.Genuine Hotels.com guest review
"Good for heading to a game"
Stayed here while attending a game at the meadowlands. Very convenient to stadium but not to ANYTHING else. Hotel is fine as long as you dont plan on spending too much time in the room. The pool is far and away the worst i have ever seen. You cant see the bottom.Genuine Hotels.com guest review
Stay was good. room was freezing though. Heat wasnt working that well. No bath robes. Expected better !Genuine Hotels.com guest review
"one of the worst hotels I have been to period."
This hotel shouldn't have a Hilton name. I would have preferred to say at a motel than being at this hotel. It's old, dirty and dingy. Was told its being renovated but I wonder why hotels.com was giving this hotel 3½ stars!Genuine Hotels.com guest review
My stay was perfect with no complaints or issues.Genuine Hotels.com guest review
"Nice hotel Great price"
Upon entry, the front desk receptionist, Ralph, was very friendly and informative. He was able to upgrade my room to a city view which was awesome! The room itself was spacious and immaculate. The floor we stayed on was recently renovated and we could tell. I love how they decorated the room. Nothing matched, all the furnishings, paintings and textures […] blended well. Nice size bathtub, ample room for all of your make up & toiletries around the sink. Coffee bean & tea leaf beverages was also a plus! Will definitely stay here again. Read moreGenuine Hotels.com guest review
"Worst Hotel EVERRR......."
Wouldn’t have expected this from the Hilton – Worst Experience Ever!! As soon as you walked out of the elevator you can see the stained carpets. Room looked okay, I was told it was renovated, however the bed skirt looked disgustingly dirty, the bathroom looked like it wasn't even touched - holes and cracks all over, toilet seat seemed really dated and […] the shower-head clearly was not cleaned or changed in awhile. The next day housekeeping didn't even clean our room. We asked the front desk about it and they said maybe we had the do not disturb sign I told her no I did not. Said housekeeping was done for the day and just asked someone to send up towels. The staff member that brought up the towels did not even apologize and just handed us the towels. The next day we ask the front desk to make sure our room was cleaned. When we returned we saw the sheets weren't changed (bed was made with our old sheets). We even put the card on the bed as instructed but NOTHING. The bathroom wasn't cleaned - hair still on floor, hairdryer cord still hanging out of bag all they did was just add towels and that's it. When I informed this to front desk and management they didn't do anything and said that's not how they clean. I would never stay at this place ever again for hygienic reasons and for the lack of service. Read moreGenuine Hotels.com guest review
Very comfy bed, clean room, friendly staff. We spent most of our time in the city and didn't really hang out at the hotel, but top notch staff, everyone was very courteous and answered all questions. Just a great place to stayGenuine Hotels.com guest review
"Do Not stay here"
filthy my room did not lockGenuine Hotels.com guest review
"OK, but could have been better."
The hotel has a lot of potential, but it was kind of worn. Also, there were no stores or restuarants in the area, outside of the hotel. The staff was fine.Genuine Hotels.com guest review
When I asked for a different room after being assigned to one adjacent to noisy elevator shafts, the desk clerk hesitated and his supervisor smirked. Apparently, this is a common complaint with this hotel. This is a poorly built property that is long in the tooth. It wasn't well managed as a Sheraton hotel. Hilton management is no improvementGenuine Expedia guest review
"Nice Hotel / Have to Pay For Wi-Fi Usage"
This hotel was nice and convenient location to the city. However, the only 2 things this hotel lacked was free complimentary wi-fi in the rooms (you have to pay $9.95 per day for wi-fi usage) and they do not have a free continental breakfast for guests. I believe for the money you pay for an overnight stay at this hotel these type of items should be […] included. Read moreGenuine Hotels.com guest review
I thought this was a great value hotel. I was surprised how nice it was given the price.Genuine Hotels.com guest review
The AC in my room smelled so bad. When i casked to fix it they fix it very fast. However the smell didnt go away.Genuine Hotels.com guest review
Room was a bit small and had broken tile in bathroom. Mold and mildew around bathtub. Besides that service was good and friendly staff. A lot of areas around to do some shopping.Genuine Hotels.com guest review
in this days and age ridiculous to ask for a fee for using wifi. the bath tub had a ring of dirt that could have been cleaned easily.Genuine Hotels.com guest review
Very good time. Only bad thing was the breakfast sandwich that my son and I had.Genuine Hotels.com guest review
"Close to MetLife Stadium"
Second time we have stayed here while going to a football game. Super close to stadium which makes it real nice. Great breakfast and comfortable bed. Will stay there each time I go to a game at MetLife Stadium.Genuine Expedia guest review
Came for the Jets game. They offer a shuttle that takes you to the Secaucus Junction. There is a third party shuttle that runs to the stadium during games. Tons of free parking. The room was nice but the bathroom... The bathroom needs to be updated. It was old, rusty, and off-putting.Genuine Expedia guest review
This was my fourth time staying at this hotel, and definitely my last. The main reason we stay there is the free shuttle to the train station and free parking. The driver was rude on more than one occasion. One night our train was late so I called the hotel to see if they could could hold the 9:45 shuttle at the station. They said of course, the shuttle […] left at 9:47, so myself and 5 other hotel guests were stranded. We tried calling the hotel, first the calls were ignored, then we were told that we would have to wait until 10:45, then after enough calling a shuttle was sent around 10:20. No apology from the hotel. The rooms were clean, and bed was comfy. Walls are kind of thin so you could hear conversation in the hallways and other rooms. All in all, I will be finding a different place to stay for my annual event in the city next year. Read moreGenuine Hotels.com guest review
"Great spot to visit nyc"
Easy access to the train. The room was great with city skyline viewGenuine Hotels.com guest review
overall I'm very disappointed in myself for choosing this hotel to celebrate my daughter birthdayGenuine Hotels.com guest review
This was my 5th or 6th stay here, and things seem to have gone downhill since last fall when it was a Sheraton. I don't know if I was staying in a different section of the hotel, but my room was much smaller than last time, with a very out of date bathroom and worn out furniture around the room. Unfortunately, I will probably be back for lack of options. […] Hopefully they fix everything up by the next trip. Read moreGenuine Hotels.com guest review
"nice rooms, comfortable beds"
I've stayed at this property many times and it's never a problem. Nice clean rooms and the beds are so comfortable. The staff are very friendly and the price is right. Close to the stadiums and NYC.Genuine Expedia guest review
air condition and heater unit make loud noise. could not sleep.Genuine Expedia guest review
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