Hotel Murano - Tacoma

1320 Broadway, Tacoma, WA, 98402 United States
Hotel Info: 866-539-0036
Guest rating 4.4 / 5
90% Recommend
(Neighbourhood average 3.6)
4.4 overall guest rating
Reviewed by 71 guests
Average for the neighbourhood is 3.6
"Excellent hotel"
I have been staying at the Murano Hotel for business for most of the past 3 months, so have plent...
01/18/10
47.25073, -122.43955
Hotel coordinates:

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Guest review summary

  • 4.4 Average rating: All Trip Types
  • 90% Recommended
  • 71 Reviews
  • 4.4  Hotel Service
  • 4.6  Room Comfort
  • 4.6  Hotel Condition
  • 4.7  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (71) 4.4
Business (14) 4.8
Romance (9) 4.6
Family (3) 4.3
With Friends (8) 4.4
All Others (37) 4.3

Overview

Location. Positioned four blocks from the Chihuly Bridge of Glass and the Tacoma Art Museum is the Hotel Murano in Tacoma, Wash. Tacoma Convention Center is one block away. The Washington State History Museum is five blocks away. A complimentary light rail service is available one block from the property.
Hotel Features. Vaulted ceilings, skylights and green potted trees highlight the bright and airy lobby. Italian cuisine and views of Mount Rainier are presented at the rooftop Altezzo Ristorante, while American fare is featured at the Broadway Grill. The relaxed Vertigo Lounge boasts views of Commencement Bay and Puget Sound. Conference rooms and a business center are provided, as is high-speed and wireless Internet access. A 24-hour fitness room contains a weight station, stair climber and treadmill. The property additionally provides discounted use of health club located across the street. Amenities include shoeshine services, a gift shop and a hair salon.

Guestrooms. The 319 guestrooms boast views of the city or mountainside and décor in tones of red and gold. Bathrooms offer handheld showers, bathrobes and complimentary toiletries. Amenities include cable television with premium channels, wireless Internet access for a fee, minibars and coffeemakers.

Expert Tip. The 500-foot-long Chihuly Bridge of Glass, located four blocks from the property, rises 70 feet in the air and links the Museum of Glass with the Washington State History Museum. Evocative of an underwater landscape, the 2,364 colorful objects comprising the bridge's ceiling are suspended midair. The Bridge's Venetian Wall, a collection of some of the world's largest blown-glass artworks, houses 109 sculptures and faces south to receive maximum natural light during the day. Fiber-optics illuminates the sculptures by night.

Why book with us?

  • Hotels.com doesn't charge cancellation fees
  • We're just a phone call away: 800-2-HOTELS (800-246-8357)

Amenities

Services

  • Airport transportation (surcharge)
  • ATM/banking
  • Babysitting or child care
  • Beauty services
  • Breakfast available (surcharge)
  • Complimentary newspapers in lobby
  • Concierge services
  • Doorman/doorwoman
  • Express check- in
  • Express check-out
  • Fitness facilities
  • Full-service health spa
  • Hair salon
  • Internet access in public areas - surcharge
  • Internet access - wireless
  • Limo or Town Car service available
  • Massage - treatment room(s)
  • Parking (surcharge) $12 Per Day
  • Parking (valet) $15 Per Day
  • Porter/bellhop
  • Sauna
  • Security guard
  • Shoe shine
  • Spa services on site
  • Spa tub
  • Use of nearby fitness center (discount)

Business & Event

  • 24-hour front desk
  • Audio-visual equipment
  • Banquet facilities
  • Business center
  • Business services
  • Conference room(s)
  • Dry cleaning/laundry service
  • Event catering
  • Exhibit space
  • Meeting rooms (small groups)
  • Room service (24 hours)

Accessibility Features

This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

Rooms (all rooms include)

  • Air conditioning
  • Bathrobes
  • Blackout drapes/curtains
  • Cable/satellite television channels
  • Cable television service
  • Climate control
  • Clock radio
  • Coffee/tea maker
  • Complimentary weekday newspaper
  • Cribs (infant beds) available
  • Designer toiletries
  • Desk
  • Electronic/magnetic keys
  • Hair dryer
  • High-speed Internet access
  • Housekeeping
  • In-room massage available
  • In-room safe
  • Internet access (surcharge)
  • Iron/ironing board
  • LCD television
  • Microwave (on request)
  • Minibar
  • Multi-line phone
  • Non-smoking only
  • Pay movies
  • Phone
  • Premium bedding
  • Premium television channel(s)
  • Private bathroom
  • Refrigerator (on request)
  • Shower/tub combination
  • Television
  • Turndown service (on request)
  • Voice mail
  • Wake-up calls
  • Window opens
  • Wireless Internet access

General

  • Air-conditioned public areas;
  • Ballroom(s);
  • Bar/lounge;
  • Elevator/lift;
  • Fireplace in lobby;
  • Gift shops or newsstand;
  • Number of floors: 26;
  • Number of rooms: 319;
  • Restaurant(s) in hotel;
  • Smoke-free property;
  • Umbrella
Caters to groups
Check-in time is 3 PM
Check-out time is 11 AM
Pet deposit required
Pets accepted

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Know before you go

Occupancy and noise restrictions are strictly enforced at this hotel.

Renovation information

The property is undergoing renovations. The following areas are affected:

  • Spa
Every effort will be made to minimize noise and disturbance.

Spa information

Hotel Murano has a full-service spa featuring massage and treatment rooms and beauty services.

Dining

Bite - Serving comfort food with a modern twist. Offering views of four floors of the hotel’s art glass collection.

Lobby Bar - Menu features cocktails and soft drinks. Located in the atrium, which displays more of the hotel’s collection of art glass pieces.

Recreation

The recreational activities listed below are available either on site or near the hotel; fees may apply.

Nearby Activities & Points of Interest

Less than 0.5 mile

  • Downtown Tacoma - 300 yards
  • Children's Museum of Tacoma - 500 yards
  • Tacoma Art Museum - 500 yards
  • Broadway Center for the Performing Arts - 500 yards
  • Museum of Glass - 600 yards
  • Union Station - 600 yards
  • Washington State History Museum - 800 yards

0.5 - 1.0 mi

  • Karpeles Manuscript Museum - 1300 yards
  • W.W. Seymour Botanical Conservatory - 1400 yards

1.0 - 3.0 mi

  • Tacoma Amtrak Station - 1.1 miles

3.0+ mi

  • Tacoma Narrows Airport (TIW) - 6.4 miles
  • Seattle - Tacoma Intl. Airport (SEA) - 16 miles
  • Seattle Boeing Fld. (BFI) - 21 miles
  • Bremerton National Airport (PWT) - 23 miles
  • Seattle Lake Union Airport (LKE) - 27 miles
  • Olympia Regional Airport (OLM) - 29 miles
  • Poulsbo Airport (PUL) - 35 miles
  • Kenmore Air Harbor Airport (KEH) - 36 miles
  • Everett Shohomish County - Paine Field (PAE) - 46 miles

Reviews

Hotel Murano 2010.01.18
Recommended Trip type: All Others "Excellent hotel"

Reviewed by a Hotels.com guest on Jan 18, 2010

I have been staying at the Murano Hotel for business for most of the past 3 months, so have plenty of experience with it. Though Tacoma's not the most hip town, the Murano is. The staff are super friendly, the glass art throughout is gorgeous (makes it much more bearable when the elevator stops at different floors, so you can have a peek at the exhibits), the rooms are well appointed, down to Aveda toilitries and comfy bathrobes, and some rooms have fantastic views of Mt Rainier. The one downside for runners is that there are only 2 treadmills in gym. All in all, terrific hotel.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.11.25
Recommended Trip type: Business "Business Traveller's Gem - Loved this place"

Reviewed by a Hotels.com guest on Nov 25, 2009

Cool, hip, clean, fun atmosphere and nice gym. I rely on the reviews to guide my stays so always in turn review. This hotel is everything people say it is. Very clean, well designed European type place. The type of place I call home and tell my wife I wish she were there to see it. Would stay again if I go back to Tacoma.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.11.11
Recommended Trip type: All Others "Outstanding Hotel"

Reviewed by Terri of Steilacoom on Nov 11, 2009

We were there for a function at the hotel, so decided to just stay at the hotel. Had booked a double/double, but received a king for same price (not sure where the disconnect was, but accomodations were more than adequate). For a large hotel it was very quiet. A couple of suggestions though: 1. Hotel patrons should not have to pay for parking. 2. Patrons should not have to pay for internet connections. Overall the stay was extremely pleasurable.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.11.04
Recommended Trip type: All Others "Great hotel, but disappointed with food service"

Reviewed by a Hotels.com guest on Nov 4, 2009

We were staying at this hotel while we were helping to set up and attend a wedding. When we were complete with the set up, we came back to the hotel expecting to get some room service before the ceremony. Room service and the restaurant are closed between 2 and 5, right when we needed it most! We were surprised in a hotel of that size that there wasn't a second restaurant or at least room service during the late lunch, early dinner hours. Other than that, we were completely satisfied with the stay for the price.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.11.03
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Nov 3, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.11.03
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Nov 3, 2009

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.10.29
Recommended Trip type: Business "Outstanding Hotel."

Reviewed by Bora of Maitland on Oct 29, 2009

Great room size and decoration. Hotel has everything you can ask for.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.10.07
Recommended Trip type: All Others "Great Face Lift"

Reviewed by a Hotels.com guest on Oct 7, 2009

I stayed here in the past when it was The Sheraton and I almost didn't recognize it now. It's gorgeous, with lots of beautiful glass art, tasteful furniture, updated bathrooms, etc. I loved the spa and the bar, and the service was great. I will stay here again.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.09.17
Recommended Trip type: All Others "Outstanding Hotel and Great Value"

Reviewed by a Hotels.com guest on Sep 17, 2009

Cpntemporary look and feel. Food quality is very good. Service is attentive and personal.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.09.08
Recommended Trip type: Business "Fabulous Hotel truely Unique"

Reviewed by Cathy of Tustin on Sep 8, 2009

This hotel is beautifully decorated with art peices from the Museum of Glass. It was georgous. Rooms were wonderful.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.09.08
Recommended Trip type: All Others "Concert stay"

Reviewed by Dave of Portland on Sep 8, 2009

This was a nice place to stay and service was great. I would stay here again. The things I didn't like: In room coffee was terrible. I made the mistake of ordering a decent pot of coffee via room service. It cost me close to $40 for that stunt. 1/2 was for the coffee, the other 1/2 for the room service. Didn't leave much for a tip. I can only assume that was already included! Food in the restaurant was decent, but way over priced for what it was. Not impressed at all with the dining experience. I recommend eating elsewhere. Everything else was fine. Had a bad experience with parking the rental car in the hotel lot, but that was no fault of the hotel.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 3.0 Room Comfort
  • 4.0 Room Cleanliness
Hotel Murano 2009.08.29
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Aug 29, 2009

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Hotel Murano 2009.08.18
Recommended Trip type: Business "wonderful hotel"

Reviewed by greg of seattle on Aug 18, 2009

Very modern; beautiful art glass; best pillows of any hotel ever.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.08.01
Recommended Trip type: All Others "Ultra Modern"

Reviewed by a Hotels.com guest on Aug 1, 2009

Hotel was nice and very ultra Modern.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.07.24
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Jul 24, 2009

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Hotel Murano 2009.06.24
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Jun 24, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.06.18
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Jun 18, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.06.05
Not recommended Trip type: All Others "If you got to go to Tacoma..."

Reviewed by Charles of San Jose on Jun 5, 2009

This hotel is superb for its location to other restaurants, the convention center, and Tacoma's mini-light rail system. However, Tacoma, the city, is so god awful. If you plan on getting any food or alcohol past 7 o'clock, be in for a shocker because virtually anything in walking distance of the Murano shuts down by then. Also, anything beyond 4-6 blocks of the hotel is very "ghetto" in that it is very run down/dangerous neighborhoods beyond the business district. This wouldn't have been a problem if there wasn't a campaign by Tacoma to "experience Downtown Tacoma", an add campaign that seemingly wants to bring more people to their downtown area for things other than Business. Bottom line, if you have to stay in Tacoma for whatever reason, the Hotel Murano is the place to do it, however, if you have the option/resources, just stay in Seattle, and take a 40-50 dollar taxi to wherever you need to go in Tacoma. Trust me, it will be totally worth it.

Overall Rating

2.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.05.07
Recommended Trip type: Business

Reviewed by a Hotels.com guest on May 7, 2009

This guest did not leave a comment.

Overall Rating

3.0 out of value="5"
  • 3.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.04.30
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Apr 30, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.04.13
Recommended Trip type: All Others "Lobby, hallway, view dazzling. Environs not so."

Reviewed by Robert of St. Louis on Apr 13, 2009

Lobby and hallways were dazzling, really chic, featuring displays of mostly modern glasswork, some of it spectacular. View from 22nd floor was exceptional. Room was small, decently furnished. "Bite" restaurant was good for light meals. Neighborhood: depressing, no shops or restaurants to speak of, lonely homeless people on street. The exception is the Tacoma Art Museum just a few blocks away -- a friendly small museum with innovative displays of mostly modern work.

Overall Rating

3.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.04.02
Recommended Trip type: All Others "Great Experience"

Reviewed by Pat and Vi of Ellensburg on Apr 2, 2009

Very comfortable, wonderful glass artwork throughout the hotel.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.02.17
Recommended Trip type: Business "Best place in Tacoma"

Reviewed by a Hotels.com guest on Feb 17, 2009

Elegant, contemporary, clean. Can't imagine staying anyplace else in Tacoma.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.01.27
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Jan 27, 2009

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Hotel Murano 2009.01.26
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Jan 26, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2009.01.07
Recommended Trip type: Romance "Beautiful Hotel"

Reviewed by a Hotels.com guest on Jan 7, 2009

The theme of this hotel is Murano glass from Murano, Italy. There are several amazing pieces on display and photos of glass making on each floor. It is like a mini museum within a hotel. The rooms are beautiful and reasonably spacious. The beds are firm and very comfortable. We had a great view. The bar is fun with modern sitting areas and a fireplace. The staff were very friendly. I would definately stay there again and have already recommended this hotel to people.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.12.27
Not recommended Trip type: All Others "A hotel with a lot of potential."

Reviewed by a Hotels.com guest on Dec 27, 2008

The Hotel Murano was a great hotel with a lot of potential. The only downfall was the hotel staff. During our stay we sat at the front desk waiting for someone to check us in. There was no line and we were the only people in the lobby. After waiting patiently fo rabout 10 minutes, some young immature kid came out from behind the wall and gave us our keys. The valet was non-exsistent. There was one guy running around filling the roles as valet, bellman, and conceirge. I called ahead for our car and when we finally got down stairs we still waited 20 minutes for our car.

Overall Rating

3.0 out of value="5"
  • 1.0 Hotel Service
  • 3.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Hotel Murano 2008.12.09
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Dec 9, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.12.08
Recommended Trip type: Romance "OUTSTANDING HOTEL! Absolutely Top Notch!"

Reviewed by Biebl of Puyallup on Dec 8, 2008

This hotel was wonderful! It is in a great location and offered supurb finishes. Ultra modern, high end decor. Very friendly & attentive staff. Great value for the money. I would definitly stay here again and highly recommend this hotel to anyone who is in need of a hotel in the downtown Tacoma area.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.11.20
Recommended Trip type: All Others "Worth the stay..."

Reviewed by a Hotels.com guest on Nov 20, 2008

A very nice and comfortable hotel with all you'll need!

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.11.05
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Nov 5, 2008

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 4.0 Room Cleanliness
Hotel Murano 2008.10.26
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Oct 26, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.10.01
Recommended Trip type: All Others "Hotel Murano"

Reviewed by a Hotels.com guest on Oct 1, 2008

Very beautiful hotel! A bit pricey though and I'm not sure its really worth the cost. Also, make sure to park your own car. The $16 valet parking option really isn't worth the extra money.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.09.03
Recommended Trip type: All Others "Comfortable room with great view"

Reviewed by a Hotels.com guest on Sep 3, 2008

Good quality amenities with friendly staff. Close to Museum of Glass. Will definitely stay again.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.09.03
Recommended Trip type: All Others "Wonderful Surprise"

Reviewed by Ira of Ashland on Sep 3, 2008

We enjoyed the well appointed interior, but the cleanliness and comfort was well beyond our expectations. It was an outstanding value and the employees went out of their way to please.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.09.03
Recommended Trip type: With Friends "Gorgeous but missing a few key amenities"

Reviewed by Laketa of Vista on Sep 3, 2008

I had a great stay at Hotel Murano. It is absolutely gorgeous! There were a few surprising disappointments. For the amount of money you pay to stay here, I would expect complimentary internet service rather than the $9.95/day access. There is also a $13/day parking fee, so be aware. There was a nice and pricey bar of goodies in the room but no mini fridge to keep things cold. Also, the elevator system was awkward and cumbersome. First of all, you must take two different elevators to get from the parking level to your room. The first only goes to the lobby level and is on a completely different side of the lobby from the hotels that go to the rooms. You must swipe your room key in the elevator to use it but when there are multiple people going to different floors it seemed to skip floors where some wanted to get off and you had to push the floor numbers several times on some trips. It seems pretty new so they may work out the kinks. Overall, it is exquisite but I am hoping they will think about these items to improve service to their clients.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.08.27
Recommended Trip type: All Others "Very Chic"

Reviewed by Stephen of San Francisco on Aug 27, 2008

The Murano is one of the best Hotels that I have stayed in. The service, rooms and artwork make this a special place It looks like Downtown Tacoma is being reborn and the Murano is leading the way.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.08.18
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Aug 18, 2008

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Hotel Murano 2008.08.14
Not recommended Trip type: Family "needs to meet standards for high end hotel image"

Reviewed by a Hotels.com guest on Aug 14, 2008

The hotel was a beautifully decorated contemporary hotel. Unfortunately our rooms previous guest had a dog. The carpet had lots of dog hair, as well the bed skirt and ottoman. The comforter smelled of wet dog. If you are going to allow pets please have rooms designated especially for that purpose.

Overall Rating

3.0 out of value="5"
  • 3.0 Hotel Service
  • 4.0 Hotel Condition
  • 1.0 Room Comfort
  • 1.0 Room Cleanliness
Hotel Murano 2008.08.13
Recommended Trip type: All Others "Not your average Hotel"

Reviewed by Amanda of Ellensburg on Aug 13, 2008

I loved this hotel. It is very modern & classy with all of the art, but it is also very comfortable & the staff is friendly & helpful. My only complaint would be that I had to pay $13.00 to park in their lot for one night. I would prefer to have free parking. I didn't get to check out their restaurant, but the lounge area was nice. This hotel is very appealing to the eye & they have different art exhibits on each floor so they encourage you to go & explore. I would definetly stay here again.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.08.07
Recommended Trip type: All Others "Swanky place- we loved it"

Reviewed by Carie of Capistrano Beach on Aug 7, 2008

We only stayed one night, but it was great fun. We loved the hotel lobby and fireplace. The hotel is very modern and artistically designed. The view from our room looked over the Tacoma bay. We will definately stay there again, as long as the priced dont continue to climb.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.08.06
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Aug 6, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.08.06
Recommended Trip type: With Friends "Nice hotel"

Reviewed by a Hotels.com guest on Aug 6, 2008

I loved all of the art in the hotel. I felt the staff was very friendly and helpful. There was a definite feeling of safety as you had to scan your room key in the elevator to get to the floors with the rooms. My bed was VERY comfortable and allowed for a great nights sleep.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.08.06
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Aug 6, 2008

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.08.05
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Aug 5, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.07.29
Recommended Trip type: All Others "Outstanding hotel experience"

Reviewed by jacquie of Chicago on Jul 29, 2008

What's there not to love? Your in Tacoma to see glass and you are living with the work of the world's greatest glass artists. Quality all around from the rooms, to the lobby, gym and "Dine" an outstanding restaurant. My only complaint is that we couldn't stay longer!

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.06.27
Recommended Trip type: Business "Better than Expected"

Reviewed by Kerry of Scottsdale on Jun 27, 2008

The pizzazz, the cleanliness, the quality of service! It was a great stay!

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.06.18
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Jun 18, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.06.03
Recommended Trip type: With Friends "Quality Hotel"

Reviewed by a Hotels.com guest on Jun 3, 2008

The Staff was pleasant and courteous, the décor was interesting. Good restaurant and lounge.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Hotel Murano 2008.05.29
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on May 29, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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