Could not get the WiFi to work in my room. Called desk 3 times spent almost an hour on the phone with there wifi support people. And made 2 trips to yhe front desk to try and get it working. It never did work. So i didnt get any of my reports done and had to stay anpther night. They did reduce my bill by 50% which would have been great but having to […] pay for an ectra night because of the poor WiFi ended ip costing me extra money. Even in the second room the wifi was very poor and was on and off the whole timei used it. I stay here about 6 to 8 times a year and its not a real modern hotel and can be very noisey depending on the raoom. There really arn't many hotels to choose from. This has been the best value i could find many really lousy motels are priced very close to this one and this one has everything you need in house Which saves me much time Read moreGenuine Hotels.com guest review
My wife is one of the most difficult person to please and she was dealided by this overall experience. Thank you. Cesar BermudezGenuine Expedia guest review
"Non Restful hotel"
This hotel looks lovely from the outside but my stay was very uncomfortable. The walls were paper thin so I could every snort, movement and sigh from the room on the other side. By 6am,after a non restful night of nonsleep, someone started banging, tapping and pounding right above my bed. Needless to say, I didn't try to get any more "rest". Will never […] book this hotel again. Read moreGenuine Hotels.com guest review
"Check to ensure no social events are booked in the"
Room overlooking the open plaza below is VERY noisy. LOUD music, LOUD voices, extremely disconcerting.Genuine Hotels.com guest review
Ants in the bathroom. Ants in my bed. Food and wrappers under the bed. Most horizontal and lamp surfaces DIRTYGenuine Hotels.com guest review
"Lack of Crowne Plaza Concord"
We were told there was a party (even gave us a flyer) and asked to have a room away from the atrium (where the party was). We got to our room and it overlooked the atrium. We called and there was nothing available, then they said there was two rooms available. We asked if they could meet us at the new room with keys. We went to the new room and waited […] about 10 minutes and no one showed up. So I walked back to the front desk (where they had the keys ready for us). I walked back to the room and it took awhile to get the keys to work. The room was okay, the fan in the bathroom would not turn off. (we were told they would have to turn off the entire floor, even though it was not on in our first room). The bathroom was very small, you could not close the bathroom door without stepping over the toilet. Read moreGenuine Hotels.com guest review
"Nice hotel close everything"
Loved the room nice and relaxing. The hotel had a nice atmosphere. Staff was courtessGenuine Expedia guest review
The hotel is beautiful... Has an indoor pool and "creek" with koi. The room did not have fridge or microwave. The walls were paper tim and our "neighbors" talked loudly well past 1am. The bed was not very comfortable. Was disappointed.Genuine Hotels.com guest review
I love staying at this hotel . The only thing that was wrong with this last stay was the handle for the shower and bathtub would not work. But it will not keep me from staying there again. The hotel and staff are wonderful I hope to be booking there again soonGenuine Hotels.com guest review
"House warming party"
Stay was excellent. Room exceeded expectation. I would stay at this property again in future.Genuine Hotels.com guest review
"Elegant but a bit loud"
This hotel is older but luxurious and the interior is beautiful. The bed was very comfortable and the room was large. The only drawback is that the soundproofing is nonexistent and you can hear doors slam on your floor and the floor above. The restaurant is a bit pricey but it may be worth the view of the interior atrium.Genuine Hotels.com guest review
"My romantic getaway"
Just wanted a romantic and relaxing night with my husband and this hotel was perfect!Genuine Hotels.com guest review
"Not worth $200+ a night"
This is a very basic hotel. The furniture looked worn out and it was generally mediocre. I would stay elsewhere if you are looking to spend this much money for a hotel room.Genuine Hotels.com guest review
"Decent, I stay there again"
The hotel didn't have the type of room I paid for at first, but stuck to my gun got what I requested. Desk staff need to be more accomendating without having manager override what needed to be done. 5 stars for the manager that day. Other than that my room was excellent.Genuine Hotels.com guest review
"If you don't mind airplanes"
Hotel was clean and well maintained. Had requested a king room and none were available. Find that hard to believe. Our room was 30 feet from the tarmack of a regional airport. That should have been disclosed prior to arrival. On night one planes took off up until 10pm, and then started again at 7am the next morning. Wasn't bad enough to make us leave […] but a little warning would have been nice. Next at trip will be at the Hilton away from the airport Read moreGenuine Hotels.com guest review
Never did fix the tv. Breakfast great value but cold coffeeGenuine Hotels.com guest review
The Crowne Plaza was gorgeous and set up perfectly for families. I loved how the pool/hot tub was centrally located yet ventilated by the garden like environment. We have seen too many indoor pools that reek of chlorine to the point of making it unpleasant. The rooms were detailed for comfort and style. The restaurant had delectably fresh items which […] were appropriately priced. Our only complaint was the lack of timeliness on the part of the restaurant, both in service and food. Read moreGenuine Expedia guest review
"will stay again"
Updated modern rooms....similar to other crown plazas. Very comfortable plush beds. Loved the shower heads and water pressure. .. made for a nice shower. Ordered room service and the food was late. Without asking they gave me the food free. Good way to make me happy! Would definetly stay again.Genuine Hotels.com guest review
"Convenient and clean"
We were impressed with the size and cleanliness of the rooms. The property is right by an airfield but it's for small planes and the rooms were very quiet. Close to shops, restaurants and the Concord Pavillion.Genuine Hotels.com guest review
"Great for an overnight visit"
The room was clean. It was safe. Unfortunately no comfortable bathtub, no continental breakfast and I couldn't figure out how to turn off the air conditioner. But despite that, I would definitely stay here again.Genuine Expedia guest review
The hotel was very convenient and our room was very clean. The only complaint we had was the bathroom was small and the TV kept losing signal and there was noise coming from above our room that sound like an a/c unit or something that disturbed our sleep a couple of nights. Other wise, nothing else was a problem.Genuine Hotels.com guest review
"Poor staff assistance"
I had a horrible time checking in the staff was very rude and went against your policy. I am very unhappy with the hotel staff and I will not return to stay there!Genuine Hotels.com guest review
It was a very nice hotel. It has a couple of gorgeous indoor pools. My only complaint is that the water didn't drain well in the tub while I showered and 2) I wish I had actually been at the hotel longer to enjoy the amenities (I literally checked in like at 10:30 pm and checked out the next morning). It was a good price for how nice the hotel was.Genuine Hotels.com guest review
"Great stay as always!"
We always stay here now when we're in the area. The staff is friendly. The amenities are good for our family. My wife and I enjoy the hot tub while the kids swim. Since the pool is indoor and heated, we don't have to worry about the weather. The rooms are comfortable.Genuine Hotels.com guest review
I love the inside it like taking a little step into the jungle it's refreshing and enjoyable to see.Genuine Expedia guest review
"Very nice place but ...."
The elevator broke and on a Saturday morning I was stuck in the elevator for 25 minutes!Genuine Hotels.com guest review
Room and bathroom a little small. When traveling with family it's nice to have more room.Genuine Hotels.com guest review
The Hotel Clerk was very friendly and so helpful. She really went the extra mile for us. I wish I knew her name, because she deserves a major commendation. She was absolutely first class !Genuine Hotels.com guest review
"close to Dennys where we got broken into, bummer"
The room was to small, nothing like sleeping next to a wall, hearing the shower next door and toilet flushing and the big closet for storage was right next door. There were a few ants in the bath room. There should have been towels in the swimming area. If there was complimentary breakfast, like the other's have we wouldn't have to leave and go to Denny's […] and get broken into. So no visit to SF, cause we have to get window fixed. Sorry Read moreGenuine Hotels.com guest review
"Older Hotel but OK"
OK Hotel, but not up to snuff with other Crown Plaza Hotels.Genuine Hotels.com guest review
Definitely does not meet Crowne Plaza level of quality.Genuine Hotels.com guest review
"Misleading and very over priced!"
Rooms were not clean upon check in there was adult body hair on the toilet seat and a wedding reception went on till 10pm and was so loud you couldn't hear yourself think! The food was so over priced and so gross we couldn't eat it! 75 dollars for a family of 5 (2 adults a 12,9,8yr old)for the breakfast buffet which was understocked and swimming in […] grease or over cooked and just a bad experience! Airport is literally in the back sharing a parking lot with the hotel.I asked for towels at noon from a worker he told me it wasn't his department and never got me any help so I hunted down the cleaning personnel and she got us clean towels after 3pm. If you have smaller kids so in the evening there isn't any positive programming for the younger kids to unwind with.I just figured for over 600 dollars for 2 nights for 2 rooms it would have been less stressful and i would have felt like i mattered and was valued. Might not be your experience but sharing mine and will never stay again :( oh and p.s there were ants in both rooms on the door jams of our bathrooms they sent a maintenance man with a can of bug killer to spray to kill them so the room smelled of bug killer for several hours and our children's tooth brushes were out on the bathroom counter and had to be thrown away. We tried to find a soda machine for the kids and they didn't have one but they had a little store and is over 13 dollars for 5 of them ugh! Read moreGenuine Expedia guest review
"Good place to stay"
Staff was great.Genuine Hotels.com guest review
"A nicer hotel for sure."
When I arrived at the desk I was completely ignored for a couple of minutes while the second attendant talked to an employee in conversation with the first attendant. Once acknowledged, he was great. The hotel itself is very large with great indoor landscaping and small water features. The restaurant seemed nice though we did not eat there. Located […] right next to a small airport which is worrisome, but we did not hear any planes as we were in about 10pm and out by 8am. The room was rather large competitively and clean. Bed was comfortable and you could notice the regular paint touch ups to trim and things over the years. Overall, very nice and would definitely stay there again. Read moreGenuine Hotels.com guest review
It was a really nice stay. Some of the front desk staff was extremely helpful and courteous however some staff left allot to be desired. I would have given all 5 ' s if I had not come across a very unhelpful and rude front desk staff.Genuine Hotels.com guest review
Maid staff did not clean our room after the 1st night. Had to ask for fresh towels and coffee. Heard the front desk say we were one of many. Other than that, nice facility and location. Enjoyed our stay.Genuine Expedia guest review
"Great getaway with the kids"
My husband and I stayed here with our two young kids and had a great time. The room was so clean, and actually smelled good. We had a great view of the small craft airport runway. The kids were stoked on that, and surprisingly we could not hear any plane noise. The indoor pool was awesome, and the indoor putting green. We paid a little extra for the […] breakfast buffet, which was very good. Read moreGenuine Hotels.com guest review
"BAD AC UNIT?"
NOT SURE IF IT IS JUST ROOM 428, BUT THE AC OVERALL UNIT IS EXTREMELY ANNOYING. CLICKING NOISE IS FOREVER!!!!! PLEASE LOOK INTO THE UNIT OR THE ROOM.Genuine Expedia guest review
excellentGenuine Hotels.com guest review
"Great service...less than great room"
The staff at the hotel were very professional and friendly. However I wouldn't stay here or recommend to others. 1) We checked in and the room did not smell fresh. 2) There was a bar of soap opened in the shower (which I wrapped in a tissue and threw away). The shower itself was EXCELLENT. 3) However when I found the hairdryer in the closet, it was […] COVERED with sticky, disgusting gunk all over. I called for a replacement, which took over 15 minutes to arrive. 4) The bed was not comfortable, and the sheets were so crispy (too much starch?) they crackled with every move. Lovely atrium and nice to have a bar/restaurant on the property. But can't recommend this hotel. Read moreGenuine Hotels.com guest review
Older hotel. Service goodGenuine Hotels.com guest review
"Enjoyed our stay"
I thoroughly enjoyed staying at this hotel. the staff was polite and very professional. We had a problem with our air conditioning and the staff from maintenance to the front desk everyone stepped up and made sure we were accommodated with a new room and a couple of extras. the room was clean and smelled fresh. The pool area was neat. The restaurants […] was fully staff. Read moreGenuine Hotels.com guest review
Very friendly staff, nice clean room. Beautiful atrium with koi fish stream. A very relaxing atmosphere.Genuine Hotels.com guest review
Hotel is dated. Bathroom grout was discolores and looked dirty. AC unit kept me up up half the night popping and cracking every 3 min (another guest complained of this too). Convenience if the restaurant in the hotel was great! Pool way too small for size of hotel. Service was excellent.Genuine Hotels.com guest review
Hotel staff is friendly and the hotel is beautiful!Genuine Hotels.com guest review
It was wonderful hotel staff was great room was greatGenuine Hotels.com guest review
"Like being in a maze"
Hotel itself is fine, but the combination of parking, multiple entrances from the parking lots, and multiple interior elevators and hallway access, we felt like we were moving in a maze most of the time. The beds were very comfortable and the staff was courteous and friendly.Genuine Hotels.com guest review
the employees at this hotel form the front desk to the room service people was great. all very freindly, helpful, and curtious. Went above and beyond to help me with securing rooms that were convinient. Also, pet friendly.Genuine Hotels.com guest review
"I recommend it"
Comfortable and elegant.Genuine Hotels.com guest review
Everything was nice except for the pool, too small. Free breakfast wasn't as good as I expected. Lots of restaraunts close by. I would stay again.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )