"Needs some money invested in the elevator."
The refrigerator went off and we lost over $30.00 in food. The elevator doors do stay open long enough for you to enter and exit. The sensor on the elevator doors does not work. They closed on us many times. We felt this was dangerous when traveling with children and my handicap mother.Genuine Hotels.com guest review
"Easy to get to. close to restaurants, etc."
Book this through Expedia - very helpful in choices in this area, and a rate we could afford.Have stayed at many Crowne Plazas - always a wonderful hotel experience. We had a small maintenance problem in the bathroom and it was repaired at 8 o'clock at night when we got back to our room -thank you. Loved the computers in the lobby, I travel as a retired […] airline employee and was able to get our boarding passes before we left for the airport- so convenient! If I go to Concord again I will stay at this hotel for sure. Read moreGenuine Expedia guest review
Nice hotel-nice location. Quiet and clean. No fan in bathroom made lots of steam in room. TV has no guide or way to tell what's on. Small problems but overall satisfactory .Genuine Hotels.com guest review
Overall was nice, but very close to a small airport. I had helicopters taking off right outside my window. The shower had moldy grout and could have used a good scrub down.....the rest of the room was clean though.Genuine Hotels.com guest review
Excellent experience. I have stayed at this property and found each visit a good experience. Good value. Would recommend this property if staying in the east bay area.Genuine Hotels.com guest review
"Wow great place to stay"
I really enjoyed my stay at the Crown plaza.Genuine Hotels.com guest review
"Convenient and reasonable"
The hotel offered a good rate so we tried it. Although it does show a bit of wear here and there, overall the room, service, and breakfast were very good. I would stay there again.Genuine Hotels.com guest review
"You should ask to get many necessary things"
Every morning in this hotel I should call to reception and ask to bring to my room something what suppose to be there: 1. there was no tea in my room nearby my coffee/tea station- instead of tea they brought me "shower cream"; 2. no new shampoo was brought at the next morning ( I was in shower when I have discovered that shampoo was not replaced 3. […] air condition/heating appliances are very old and therefore very noisy. It is a time to make a replacement for something more technological, e.g.... look what Japanese companies offer for rooms heating-cooling. 4. If there is a swimming g pool - the hotel should think how we will come back from swimming pool into the room - there is no place to change wet swimming dress, o at least they must provide some bath-dresses for that. Read moreGenuine Expedia guest review
I've been staying in this area quite a bit for work lately, and this was one of the most enjoyable visits. It was very quiet, the breakfast is well worth the money, and it was very close to the BART station. The room was comfortable with a lot of space.Genuine Hotels.com guest review
"5 Star accommodations."
Very comfortable.Genuine Expedia guest review
This hotel is staring to show it's age. The elevator seemed to be falling apart so bad, I was inclined to take the stairs. The rooms are dull & Drab, as well as the beds being ROCK hard. In the middle of the night I thought about moving to the floor the bed was so bad. Decent restaurant located in the hotel though.Genuine Hotels.com guest review
I thought the place was very nice until we went to our room. The hallways smelled awful. Our room was right next to the pool which wasn't too bad. The windows were double paned so we didn't hear much. The bathroom was kind of gross. The tiles were so old and the grout was dirty. The hotel's food was completely over priced. I booked the room two days […] before for a family emergency. I paid $119 a night. This place is not worth that price Read moreGenuine Hotels.com guest review
"Easy accès to and from freeway"
Beautiful and attractive hotel. Very clean, safe environment and friendly staff.Genuine Hotels.com guest review
The front desk experience: kind, couteous, helpful. When we got to our room we had no bath towels. Pool had way too much chlorine as it bleeched swimsuits. Plus you really couldn't sit around the pool and visit while watching kids as it was too small. The breakfast wasn't worth the extra money.Genuine Hotels.com guest review
"Great value. Good staff."
Nice hotel. Good price. Nice people.Genuine Hotels.com guest review
"My "go to" place"
I always check the rates of Crown Plaza first and if comparable, I will always stay here. Great location, nice place, clean, a restaurant and bar on site, FREE wi-fi and plenty of FREE parking, unlike some of its competitors recently. This trip, I did have an issue accessing the outside doors and I was initially given a 2-double bed room but they quickly […] corrected each problem and comped us drinks and full breakfast in the morning. The best thing I like is that you never seem to hear much noise from neighbors even from above. The worst? Maybe they could have a better TV package. Not enough good channels. But that's minor overall. Read moreGenuine Hotels.com guest review
"In the Room is Fine"
The lobby is poorly lit and kind of depressing. The front desk staff was easily overwhelmed (I was there for a two-day conference). The rooms are great, clean, beds comfy.Genuine Hotels.com guest review
"Gorgeous old fashion elegance"
Lovely indoor grounds. Good restaurant.Genuine Hotels.com guest review
"Close to Napa and Six Flags"
Hotel interior is beautiful. A bit disappointed with the restaurant. Choices were very limited and was really hoping that the room service menu items were available in the restaurant but they weren't. Had to go to the room to order better options. Service was slow. No breakfast or even pastries available in the lobby in the morning. Didn't even have […] express checkout option-had to physically check out. Pool was very nice. Would've been nice to have our option of what room or floor to have as the inside pool has rooms that looked out over it. Read moreGenuine Expedia guest review
"Stay here if you MUST"
Was in town for a weekend seminar they held at this hotel (in one of the conference rooms). The hotel is old, and not maintained very well. The elevator was old and rickety. Would not stay here again, if I had the option. This stay was because of convenience.Genuine Hotels.com guest review
"Old and Tired"
After reading the reviews online I was expecting a midline hotel, however this particular Crowne Plaza is in desperate need of updating. The hotels feels like a 70s casino hotel.Genuine Hotels.com guest review
"An Ok hotel"
The restaurant food was good, but a little pricey. The bathroom was horrible. The door opened inward toward the bathroom, and to close the door from inside, you had to tuck yourself between the sink counter and the toilet or between the bathtub and the toilet, then the door could close. The door was a scant millimeter from touching the toilet when open. […] Interfered with access to the bathtub. The housekeeping was tolerable, but don't expect replacement of any used washcloths or bath towels. The carpet was dirty, so I would advise you to keep shoes on. Read moreGenuine Expedia guest review
One of the best!Genuine Hotels.com guest review
"Comfortable night's rest outside of Oakland"
We just needed a place to sleep after an A's game, and we didn't want to stay in Oakland. If you are willing to drive, this place is great for a night's rest. The hotel seems designed best for corporate visitors.Genuine Expedia guest review
The guy who checked me in was great, and the room was clean and had nearly everything I needed. However, after that, things were less than stellar. I was traveling with my dog, and she is currently taking some antibiotics for an ear infection which need to be refrigerated. I called and asked to see if we could switch rooms to one with a fridge (this […] was an advertised amenity) or get one brought up. I was informed that they don't know which rooms have fridges, but that they would see if they could get one for my room from housekeeping. I have a hard time believing that there isn't an inventory list that keeps track of which rooms have them and which don't. I called back a couple of hours after my initial request, and they told me that they were still working on it. I didn't hear anything else after that. The next night, there was a lot of noise in the hallway around my room. The operator said that she'd send security down to quiet things down, and it seems like that happened. Overall, my stay was ok, but I feel like the hotel could've done a bit more as far as following through about my request for a fridge, even if it was to tell me that they couldn't get one. Read moreGenuine Hotels.com guest review
"Nice nights stay"
The hotel was easy to find and had plenty of ammenites. The indoor pool was great for the kids. The hotel is very large so it took some doing to find the pool. The beds were very comfortable. We would stay again.Genuine Hotels.com guest review
Beds were comfortable, rooms were clean, no outside noise from planes even though your next to an airport. There was mold in shower grout, the exhaust fan in shower did not work it was a sauna in there. Besides that its a nice place to stay. Next time I will inspect the room before unpacking and getting comfortable.Genuine Hotels.com guest review
Nice confortable relaxing room during my stay after coaching 4 soccer games.Genuine Hotels.com guest review
"A nice place to stay"
I'd avoid the first floor due to noisy guests and traffic. Otherwise, it is a nice hotel - clean, comfortable. They have a courteous staff.Genuine Hotels.com guest review
"A little bit old"
The facilities is kind of old. The room condition and cleaniness is just ok. It is a big busy hotel so the hotel staff was helpful but not impressed.Genuine Expedia guest review
"A little pricey for what you get"
This is my fifth time staying here and everytime my "non-smoking" room had burn holes in the carpets. For the price i expect a little more but just cant seem to find it. When the Hilton is overbooked i end up staying here. Its basically a glorified motel 6 at best.Genuine Hotels.com guest review
"Old and Dreary"
Staff was nice. However, the bathrooms did not have any ventilation or fan which created stagnant. Low ceilings of the rooms give an enclosed feelings. Felt like I was in a box most of the time.Genuine Hotels.com guest review
"Nice clean and great staff"
i loved it here . they let the early check in great place and great value for moneyGenuine Hotels.com guest review
Very conveniently located. Nice and clean hotel and hotel room.Genuine Hotels.com guest review
Overnight stay was a pleasure. Hotel staff was very accommodating to my children.Genuine Hotels.com guest review
"happy happy happy"
if anything is not to your liking they go over and beyond the call of duty to make you happy everyone from the shuttle drivers to the waitersand waitresses to the people at the front desk have always been very polite and have outstanding customer service skills. That's why I will continue to come back and recommend the Crowne Plaza to my family and […] friends Read moreGenuine Hotels.com guest review
"Friendly Reception staff but..."
Overall our stay was good but when we ordered room service for breakfast, our order was wrong - my Dad's food was missing, no syrup for my Mom's French toast, missing utensils, and everything arrived over an hour after calling the order in. So after discovering our breakfast was not all there, we tried calling back & no one answered. We gave up & just […] decided to share with each other. I told the front desk & they said they would comp the entire breakfast but they never did. There is still $53.01 charged to my credit card. I called the hotel back to let them know & reception said it takes a few days to be credited back but its over a week now. I doubt it but we're not going back there. Read moreGenuine Hotels.com guest review
"Good hotel with a good Concord location."
The hotel was quit and comfortable. It was easy to find and a good location to freeways and the mall.Genuine Expedia guest review
"Very nice hotel"
We were able to get plenty of rest and were able to sleep without interruption. All of the staff were very pleasant.Genuine Expedia guest review
we only stayed for 1 night, but our rooms were comfortable and clean. the staff was friendly and very helpful.Genuine Expedia guest review
"A Great Place to Visit"
I was impressed at the comfort of the room. It is a large facility. Our room was right behind the small plane airport, but there was no noise from there. An elevator was available, but pretty far from our room and so we hiked up three flights of stairs several times. It was good exercise. All in all, the facility is rather grand for the price.Genuine Hotels.com guest review
"More than we expected"
We were pleasantly surprised with our hotel the moment we check in. The price was great for the nights we booked and the hotel was very nice. They even let us check I'm super early! It is located near the airport so we thought it may be noisy but it actually wasn't at all. We never heard a plane. The only negative comment I can say is that the walls […] were a bit thin so we easily heard our neighbors who were having a heated argument. But even that ended really quickly. All in all, we really enjoyed the hotel an would definetly stay again Read moreGenuine Expedia guest review
Just a quick one night stay, but the hotel was beautiful and more importantly the rooms were comfy and clean. Would definitely stay again when I'm in town.Genuine Expedia guest review
Great customer service. Rooms were average in my book. Skip shopping for snacks and beverages in the hotel and use it's convenient location across the street from a Trader Joe's to grab some groceries...Starbucks is also right across the street if standard hotel room coffee isn't your thing. The hotel is near, but not at the entrance to the freeway...bonus […] as you cannot hear the freeway traffic like most nearby hotels. All in all--a decent place to stay. Read moreGenuine Hotels.com guest review
"Very nice overall"
The other guests were very loud and it took a while to get the noise down. Also the rooms are very hot, had to have someone come fix the air. Then the next day it was hot again.Genuine Hotels.com guest review
goodGenuine Hotels.com guest review
VERY VERY CLEAN AND STAFF WAS FRIENDLY AND ACCOMIDATINGGenuine Hotels.com guest review
When I walked up to my room there was silverwear from previous guest in front of the door. The shower was filthy and hairs all over the place. Not a happy guestGenuine Hotels.com guest review
We enjoyed our stay. Nice hotel and easy to find.Genuine Hotels.com guest review
I have stayed at this property several times and found it to be a good place to stay at a reasonable value.Genuine Hotels.com guest review
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