"Value stay, fading neighborhood"
Hotel well kept and modern. Staff personable. Does have a Starbucks and Trader Joes close, but several businesses have faded from view . . . Karaoke popular . . .Genuine Hotels.com guest review
"Between San Franciso and Napa Valley"
This hotel is located 45 minutes away from San Francisco and about the same time from Napa Valley. We checked in late at night after a day in San Francisco. The front desk staff was very friendly. Everything was very clean and the room comfortable. We were going to have breakfast at their restaurant but after looking at the prices, we decided to go […] outside. We were happy to find a Starbucks across the street and also a Trader Joe's where we got goodies for lunch in Napa Valley and the following day in Yosemite National Park ($) Read moreGenuine Expedia guest review
"Really nice hotel"
Enjoyed the hospitality. Easy access to major highways. Clean rooms.Genuine Expedia guest review
The hotel was comfortable for a moderately priced hotel. The rooms would benefit from some deep cleaning, but comfortable and spaciousGenuine Expedia guest review
"Good place, needs some TLC"
Overall, not a bad stay this time. Room was good except for the bed, I swear it had plywood for a mattress and for the price, they could afford better sheets. Parking was the worst, not enough handicapped spots and one night, no parking at all due to an event and karaoke going on at the same time. Had to park across the street in Costco lot. Staff was […] friendly and helpful once confronted head on with a problem (parking). Read moreGenuine Hotels.com guest review
Good price, good parking lot-no extra charge. I stayed at this hotel two nights and at Hilton hotel one night, but I strongly recommend this Hotel rather than Hilton.Genuine Expedia guest review
"Weird vibe at this hotel"
Not sure how old this hotel was. Room was clean, had to go to bar to watch the baseball game (really, you can't afford more channels?). Room service was very disappointing and expensive. Poorly stocked "market", had to drive to purchase soda. The bar charged almost $4.00 for a 8oz Coke. Won't stay here again.Genuine Expedia guest review
Not too thrilled with the noisy guest that woke me up 3 or 4 times in the night by slamming doors and running through the hallGenuine Hotels.com guest review
"NEAR DAUGHTERS HOME"
THE ROOM WAS FINE... BUT THE HOTEL STAFF FAILED TO CLEAN OUR ROOM, MAKE BED, FRESH TOWELS, COFFEE .. I WENT TO THE DESK AT 5PM AND ASKED IF SOMEONE COULD MAKE UP OUR ROOM.. MY ANSWER WAS I AM SORRY THE HOUSE KEEPING IS NOT ABLE TO. WE CAN GIVE YOU SOME CLEAN TOWELS AND COFFEE.. WE FOUND THEM LATER IN OUR ROOM ON THE DRESSER.. THAT WAS THE WRONG ANSWER!!!! […] NOT HAPPY Read moreGenuine Hotels.com guest review
Bed was comfy, but bathroom was a little on the dingy sideGenuine Expedia guest review
Nice hotel. Quiet,clean, good location. Had a problem with outside doors not opening with room key . Needed to get new keys made other than that a great stay.Genuine Hotels.com guest review
"Next to Airport"
I didn't realize that this hotel was right next to the concord airport. It is so close that the airport and the hotel share a fence. It was a little noisy with the planes & helicopters that were landing, and taking off. Other than that the hotel was nice. I would have preferred a hotel that the lobby is in the same building as your room. This hotel […] is set up more like a motel, where the rooms are all in different buildings. Makes it a little less convenient to have to check in at one place, and then get back in your car, and drive to your room. Read moreGenuine Expedia guest review
The service was very good and helpful. The room was clean and the beds were comfortable. It is right by a small airport but not a lot of planes to be annoying noise. Small engine planes only. Hotel is very nice inside with pool and ponds of fish. My wife and I enjoyed a glass of wine as we strolled the courtyard. We will stay again and recommend this […] place. Read moreGenuine Hotels.com guest review
Kids loved it. free breakfast and in door pool.Genuine Hotels.com guest review
"great place to stay"
The kids loved it - great complimentary breakfast and heated indoor swimming pool for the kids! We will come again!!Genuine Hotels.com guest review
Rooms have been updated and king bed was great. Pool area and spa nice, but showing a little age. Older hotel but rooms have been opiated.Genuine Hotels.com guest review
I paid $100 and thought that the hotel would be in poor shabby condition, but it was the opposite. It was a very nice hotel and had a bar/restaurant too. The pool and jacuzzi was inside. This would be a great hotel for wedding guests. Overall, everything was great except the comforter. The comforter was thin and super rough, so I ended up wearing my […] jacket instead. My husband also agreed that the comforter was the only thing he didn't like about the hotel. Read moreGenuine Expedia guest review
"Found a bedbug"
I found a bedbug in the folds of the sheets on the bed that my kids were using. Other than the uninvited guest, the hotel, room, pool etc were great.Genuine Expedia guest review
"Excellent, friendly service. very attractive"
We'd be happy to return. Lovely hotel atrium with restaurant/bar, good breakfast selection, comfortable room. Not far from the center of Concord.Genuine Hotels.com guest review
"Easter Visit with Family"
It was a good stay. Room was great as usual. I have stayed at this property before and found that overall quality of the room and services consistently good.This is why I am a repeat customer.Genuine Hotels.com guest review
This hotel was great staff was great will stay there againGenuine Hotels.com guest review
Wonderful stay. I checked in around 10pm on Monday, and the gentleman at the front desk was VERY nice and quite funny. After a long day of travel, a few laughs was exactly what I needed. I will definitely be back to stay when I am in the area.Genuine Hotels.com guest review
Usually I have no complaints about this hotel. However, on this occasion, in the middle of the night the air/heater unit under the window started clicking over and over again. I made sure it was set to off but it kept making noise. After awhile, I called to the front desk and they said that they would send an electrician to my room tomorrow. I turned […] on the fan to help drown out the noise and by the time morning came the clicking had stopped. I was exhausted the next day and had traveled up there for a specific work engagement, so it was a tough day. When I came home from work the following day they left me a message that an electrician had looked at it but didn't find anything wrong. They offered to move my room which I gladly accepted but I thought they should have offered something to compensate for the unfortunate circumstance the night before. I shouldn't have had to pay for that night, or at least they should have offered an upgrade for my next stay, or even a free movie coupon or restaurant credit. For me to pay significantly over $100 for a sleepless night wasn't an ideal experience. Read moreGenuine Hotels.com guest review
My room was next to the airport which was very lound, into the night.Genuine Hotels.com guest review
"Easy In & Out"
Appreciated the fact that there were not any long lines and the check in process was quick and easy.Genuine Expedia guest review
Very nice. Loved it. Will stay again. Very clean. Great customer service. Wish pool was 24hrGenuine Expedia guest review
"wonderful get away"
my husband and I wanted a nice hotel to run away to that had ambience as well as nice rooms. We found it! The lovely atrium courtyard with the pond of fish were an excellent touch, The rooms were beautiful and amazing. Make sure to get the breakfast option with the hotel! The lobby areas were also very nice! It was an amazing deal for the Concord location. […] The staff was wonderful and always going the extra mile. LOVED IT ALL! Read moreGenuine Hotels.com guest review
"Nice place to stay...but"
I have stayed here before in a regular room and thought it was fine. This time I thought I would splurge and get the executive two room suite for entertaining friends that were also staying at the hotel. The room pictured had a bedroom with a TV and a second room with a TV, couch, fridge, sink... plenty of room to entertain. The room I was given basically […] was a bit larger single room with no couch or any of the extra amenities shown on the site. After working all day it was getting late and I wasn't in the mood to struggle with the front desk and relocate to another room so that's on me. I would just like to warn future guest to beware of this practice Read moreGenuine Expedia guest review
"Friendly staff. Was helpful answering questions."
Helpful staff. TV was less than good. Picture broke up often. Making viewing difficult. Responded to our problems. plugged toilet, looked at TV but wasn't successful in getting a viewable screen. We were there on business conference. So we weren't really in room a lot of the time.Genuine Expedia guest review
we had a great time. Staff was wonderful. Very efficient and friendly.Genuine Hotels.com guest review
"A comfortable hotel."
It was a most enyoyable stay.Genuine Expedia guest review
Response by Crowne Plaza Concord / Walnut Creek Rita- Thank you for sharing your feedback with us. We are glad to hear your stay with us was enjoyable, and look forward to the next time you stay with us! Sincerely, Laura T. Sales & Catering Coordinator
"Always a good stay"
My "go to" place whenever I return to the Bay Area to visit my kids and grandkids. Clean, friendly staff, great atrium with dining, a bar, pool, putting hole and plenty of places to lounge. The only flub this time was my fault but just to keep your eyes out for...I ordered room service. I know they add a small delivery fee and a 15% "service fee" , […] whatever that is so I saw the figure at the bottom and added a 20% tip. When I looked the next morning, I found that they had already included a 15% tip to the order! My fault for not looking first. Otherwise, always a great stay. Read moreGenuine Hotels.com guest review
"Nice place to stay..."
The only complaint we had (which made me pretty unhappy) was the fact housekeeping did not come make up our room until I called a 2nd time on at 4pm. Other than that it was a very pleasant place to stay. Room service was prompt and the food delicious. Yes, one of the best hotel in room dinners I've ever had. I'd would return to the Crown Plaza.Genuine Hotels.com guest review
"Very convenient for pilots"
Great attitude from all of the staff. My stay was on Christmas eve and the staff was great! A buffet breakfast would be a nice addition. The menu was good and priced a little high, however, typical for most hotels of this class. I liked the convenience to the airport and the ability to park a plane directly adjacent to the hotel. The room was updated, […] nice and very comfortable. I will stay there again. Read moreGenuine Expedia guest review
"Xmass Family Visit"
Hotel was fine. Only issue was a toilet that would not flush correctly. The hotel did respond and tried to correct the issue, but the problem was still present throughout the stay. Other than the plumbing issue, the room was fine.Genuine Hotels.com guest review
"convenient to freeway"
The room was very clean and the maid service was exceptional. The restaurant service was awful though. We stopped in for lunch at 2pm, and were the only ones in the place. It took 50 minutes to get a salad, 2 fruit plates and a hot dog. We ordered room service for breakfast our first morning and the used food tray sat out in the hall for 2 1/2 days […] . Read moreGenuine Hotels.com guest review
Last minute need was fulfilled and the Room was Fantastic and Very Quiet in the evening and night. During the day, being adjacent to the Concord Airport, it get a little noisy at times. Staff is great and made us feel like they were truly glad to serve us. ThanksGenuine Hotels.com guest review
Response by Crowne Plaza Concord / Walnut Creek Miles- It is a pleasure to hear how great your stay with us was, thank you for taking the time to leave your feedback. We hope to see you again soon!
"Better hotel than most in the area."
Non smoking room smelled like it use to be smoking. Overall great place. The family stays there during the holidays and they take dogs.Genuine Expedia guest review
"4 Stars Overall"
This place has much improved since we last stayed which was within last year. It's a sure sign that management is taking care of business. This isn't a snazzy 4-star property with concierge service. However, this is a big step up from the no-frills 3 star hotels. Based on other hotels in the area, this hotel deserves 4 stars for managements constant […] effort to improve, maintain, and remodel. PROS: convenient location to freeways and food, clean, friendly staff, pet friendly, plenty of space for dog walking, big no-hassle parking lot, regular security patrols seen in middle of the night. CONS: bed mattress is a bit hard, no smoking rooms available, no bottled water available in rooms, bathrooms are small. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Concord / Walnut Creek Andrew: Thank you for choosing Crowne Plaza for your stay, and taking the time to leave your feedback. It is always a pleasure to hear our staff and pet friendly environment impressed you. We hope to see you again soon!
"Dirty room situated right beside busy elevator"
I can' imagine wanting to sit down on furniture that is soiled and stained...every piece in my room had old stains that clearly have been ignored. The lamp by the bed did not work, and the carpets were stained as well. While I asked for a quiet room as I had business the next day, I was given a room directly across from an elevator (which I had not […] noticed), which appears to be in heavy use, most of the evening. The restaurant was billed outside as a "chop house"...false advertising as the staff warned that this was changed a while ago, and the sign never corrected....yes, they had a tiny skirt steak, but this is no chop house, nor was the food on par with what that term means. The restaurant is cold and the tables are plastic, with no attempt to simply put a cloth over them and refine the atmosphere a bit. You feel like you're dining in the middle of the lobby. While I would not expect a five star hotel here, I would anticipate fair advertising and a clean room. Too much to ask? Then watch the competition take your business. Read moreGenuine Hotels.com guest review
"Crown Plaza Reveiw"
It served its purpose and was nice.Genuine Hotels.com guest review
"Great location. Close to restaurants, shopping"
Room was very comfortable and clean. Loved the atmosphere. I would definitely stay here again!!Genuine Expedia guest review
"Older Hotel in need of updates in rooms."
Simply too outdated and old.Genuine Expedia guest review
"Needs some money invested in the elevator."
The refrigerator went off and we lost over $30.00 in food. The elevator doors do stay open long enough for you to enter and exit. The sensor on the elevator doors does not work. They closed on us many times. We felt this was dangerous when traveling with children and my handicap mother.Genuine Hotels.com guest review
"Easy to get to. close to restaurants, etc."
Book this through Expedia - very helpful in choices in this area, and a rate we could afford.Have stayed at many Crowne Plazas - always a wonderful hotel experience. We had a small maintenance problem in the bathroom and it was repaired at 8 o'clock at night when we got back to our room -thank you. Loved the computers in the lobby, I travel as a retired […] airline employee and was able to get our boarding passes before we left for the airport- so convenient! If I go to Concord again I will stay at this hotel for sure. Read moreGenuine Expedia guest review
Nice hotel-nice location. Quiet and clean. No fan in bathroom made lots of steam in room. TV has no guide or way to tell what's on. Small problems but overall satisfactory .Genuine Hotels.com guest review
Overall was nice, but very close to a small airport. I had helicopters taking off right outside my window. The shower had moldy grout and could have used a good scrub down.....the rest of the room was clean though.Genuine Hotels.com guest review
Excellent experience. I have stayed at this property and found each visit a good experience. Good value. Would recommend this property if staying in the east bay area.Genuine Hotels.com guest review
"Wow great place to stay"
I really enjoyed my stay at the Crown plaza.Genuine Hotels.com guest review
"Convenient and reasonable"
The hotel offered a good rate so we tried it. Although it does show a bit of wear here and there, overall the room, service, and breakfast were very good. I would stay there again.Genuine Hotels.com guest review
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