Nice pool and bar area. Staff so so attitude. Rooms nice, clean and quiet.Genuine Hotels.com guest review
"Beware of additional cost…"
Deception? you tell...Way to make you think this is a good deal price wise but they hide the real cost: Free parking is limited to 3 cars,.. be prepared to pay $10/day… Free WiFi ONLY in public areas, is it 2013 or what?Genuine Hotels.com guest review
We enjoyed our stay with the Sheraton for the most part except we couldn't get our air condition fan to stop running an it was very cold in our room. Otherwise, we were very pleased with our stay.Genuine Hotels.com guest review
"my third stay"
Courteous Front desk staff. Clean rooms. Comfortable roomsGenuine Expedia guest review
after several calls not only by expedition but I personally called the hotel twice and I was told I could have an extra mattres in the room - to find out when we got there that an extrA bed was not allowed in the rom because the room was too small. Teen Daughter had to sleep in a small two seated sofa. No apologist from hotelGenuine Hotels.com guest review
"Awesome birthday stay!"
Stayed here over night for my birthday and was granted a pass for my boyfriend and I for breakfast, happy birthday me! The rooms were clean and the beds were comfy. The breakfast was delightful. We went to the Redsox game and it was easy to get there by the T, there are a few closes stations but only some offer parking so check before hand. Only downside […] was having to pay for parking, $10/night. Read moreGenuine Expedia guest review
"Great deal for the money"
We were in Boston for the weekend to visit our son and needed something nearby but reasonably priced. We got a great deal through Expedia. The hotel has recently been remodeled and was very clean and up-do-date. The rooms were quiet and very clean and comfortable. We did not have to pay for parking and even got a free continental breakfast, which was […] very good and served in a nice room. Would definitely go back there. Read moreGenuine Expedia guest review
Response by Sheraton Needham Hotel Dear Guest, Sounds like you bought our Club package which is an all-inclusive package and a great value add. I am glad you enjoyed your stay and hope to welcome you back in the near future. Regards, Gurki
Very nice, clean. Staff at the desk and restaraunt was very attentive and polite! I didn't like having to pay to park my car there- kinda silly, that should be included. The breakfast was pricey, but very delicious.Genuine Hotels.com guest review
Response by Sheraton Needham Hotel Dear Guest, Thank you for acknowledging the staff and the cleanliness of the hotel. We have about 25 parking spots outside the hotel which are complimentary and then we have a covered parking garage where we do charge for overnight parking. Regards, Gurki
"Closet could find to foxboro"
Was okay at best, hotel staff not terribly helpful. Room had curtains you could not close, saw parking garage light all night thru window, not super clean.Genuine Expedia guest review
"Nice hotel close to Boston"
Great experience at this hotel. Nice room, friendly staff and good breakfast. Easy access to highway.Genuine Expedia guest review
Was very impressed with the hotel, we're planning on staying there again when we go back to Boston this fall.Genuine Hotels.com guest review
"close to highway and restaurants"
The staff was very friendly and accommodating. Checki in and out was fast and easyGenuine Expedia guest review
It was very nice. However, I book the room for 2 adults and 2 kids including breakfast. The reception desk told us that breakfast was for 2 people only. My reservation voucher did not specified the of people for breakfast.Genuine Hotels.com guest review
Room was nice clean a little noisy, bathroom from other room right near the bedsGenuine Expedia guest review
"On the road towards perfection."
I thoroughly enjoyed my stay, but the air conditioner was very loud. We had to use it because the room quickly became too hot.Genuine Hotels.com guest review
"Nice for business travelers"
Nicely remodeled hotel with clean rooms and friendly staff. During my stay, I took advantage of the business center to print out my boarding pass, had breakfast, and took the hotel shuttle to my meeting. The driver was very friendly and helpful. The only negative experience I had was in the evening before going to bed, I could smell smoke in my room […] either from the patio below or the stairwell next to the room. Read moreGenuine Expedia guest review
Response by Sheraton Needham Hotel Dear Guest, Thank you for your positive endorsement of the hotel. We are a nonsmoking hotel and encourage guest to use the designated smoking areas outside in the courtyard. Regards, Gurki
"Could offer a little more for the price"
The hotel was nice and the staff was wonderful, but for the cost per night I would have liked to see more perks included. For example, it would have been nice to have free wifi as a paying guest and a few extra hooks for towels in the bathroom. There was no fan in the bathroom so it got very steamy when showering and I noticed the paint above the shower […] was starting to peel. If that had not been the case, I would have rated the room cleanliness and comfort at 5 stars. The staff was fabulous! They were happy to provide us with coffee for the room when we ran out of decaf and made sure to put an extra decaf in the room for the following day. We brought our 5 month old and felt that this hotel was great for meeting our needs as well as our baby's needs. Overall, this was a very positive experience and I am sure we will stay here again when we return to the area. Read moreGenuine Expedia guest review
Response by Sheraton Needham Hotel Dear guest, Thank you for your glowing feedback and we will strive for a 5 rating during your next stay. Your feedback is well received in regards to the value adds. We do offer complimentary WIFI and only charge for higher bandwidth needed for streaming of videos. I had my engineering team check the exhaust system and we are making the necessary repairs. Regards, Gurki
Nice hotel. Up on a hill, though, so hard to walk to anyplace. Garage is a bit cumbersome with key card access. Bathtub is very slippery - ask for a tub mat. Very nicely renovated and comfortable now. They're still doing some reno, so parts are a bit shabby. Very nice restaurant, cafe/coffee bar, lobby, and second floor lobby area. Room did not have […] any hotel information in it at all - needed to ask about TV, fitness center, check out, etc. Very comfy beds and sitting area. No mini-frigs, but a microwave was in the ice/vending area. Read moreGenuine Hotels.com guest review
Response by Sheraton Needham Hotel Dear guest, Thank you for your feedback. We do have guest room compendiums with information about the hotel and a room service menu and I am apologetic that there was not one in your room. I have shared this with our housekeeping tem who will be more diligent when cleaning the rooms. I am glad you like the renovated product especially our lobby with the Starbucks grab & go and the Link Café. Fridges are provided in our club and superior rooms and are available in all other guest rooms on request. Regards, Gurki
"OK, but not outstanding"
My biggest gripe was having to pay for parking. Either include the $10/day in the room charge or do away with it. I can see charging in a city, but this hotel is in the burbs with no public transportation. Also, there is no elevator in the garage so stairs need to be climbed to get out, and then you have to walk uphill outside to get back to the lobby. The […] stopper in my tub was not working, but the desk sent an "engineer" to fix it and I was able to have a good soak after 7 hours of driving. The ice machine on my floor was not working on the 2nd night of my stay, but I walked down to the next floor where I found a working machine. The stairs are located next to the machines. The road signage could be improved. I had a hard time finding the hotel after I got off the highway. I drove back and forth a few times before I was able to zero in on the side road that led up to the building. On the plus side, I was not charged for Wi-Fi access and the room was clean and comfortable. Read moreGenuine Expedia guest review
Response by Sheraton Needham Hotel Dear Guest, Thank you for your detailed feedback. i have shared your feedback with my team which gives us an opportunity to improve. I hope to welcome you back in the near future. Regards, Gurki
Very pleasant stay. Love the new Lobby and breakfast/snack/beverage center.Genuine Hotels.com guest review
Staff was pleasant and helpful, room was ready and overall I was very pleased with my stay at the Sheraton.Genuine Hotels.com guest review
"Meh. Fine for the price."
Ridiculous to pay $10 for parking, and the room smelled bad. Otherwise, all fine, clean, comfortable enough.Genuine Hotels.com guest review
Response by Sheraton Needham Hotel Dear Guest, Thank you for your feedback. . I am glad to hear that you found the room clean and comfortable. . In regards to Parking we have different tiers of rate and some rates are all inclusive including parking and some rates do not include aditional ammenities offered at the hotel . We like to offer options to our guests so that they can pick the rate plan based on their specific needs. Regards, Gurki
"Good and clean, parking $10 a little too much."
Good and clean, parking $10 a little too much. We ordered food from our room and it was very good.Genuine Hotels.com guest review
Response by Sheraton Needham Hotel Dear Guest, Thank you for your feedback and i look forward to welcoming you back in the near future. Regards, Gurki
I was thinking the hotel was very pretty when I first checked in. The lobby area is very nice. However, once I got up to my floor-I felt completely different. The halls and room d�cor is dark and dated. There is a musty smell as well. My television didn't work-so they had to send someone up to replace the remote and adjust some connection in the back […] of the television. The next morning, when I had just showered to get ready for a business meeting, the fire alarm sounded. I had to get dressed quickly and leave the room - went down several flights of stairs. There was really no assistance from any hotel staff-except they made an announcement that the fire department was there and checking the fire alarm system. I was standing by an open door-with wet hair-and it was very cold! Some other visitors in that hall-way said that this was the second time this has happened to them at this hotel. They then cleared us to return to our rooms, and I was able to get ready in time for my business meeting. However, it was something I would have liked to have avoided. Read moreGenuine Expedia guest review
"Easy stay, just not the comfortable feel"
It was an easy stay off the highway close to my college for the reunion. I paid a little extra to get a suite for my girlfriend and myself. It was not what I would call a suite. It actually felt smaller than most of the regular rooms that I have stayed in at this hotel in the past. The bed was not great. Paying for the suite came with a free breakfast, […] which was very poor. Also at 245pm on a Saturday they had trouble finding me a clean room which I found very surprising. Read moreGenuine Hotels.com guest review
Response by Sheraton Needham Hotel Dear, Guest, Our Suites are 615 Sqft in size while a regular guest room is 297Sqft in size. The purchase of suite includes breakfast compsising of scrambled eggs , meat option, oatmeal freash fruit, fresha breakfast pastries , speciality coffess, juice optinons etc. . From a choise perspective i do believe that the breakfast options are ample, if you were not happy with the qualtiy for that i apologize and i will share this feedback with my culinary team. . In reagrds to availability of the room prior to 3p pm which is our check in time we do stirive to accomodate early check in but are sometimes constrained in our ability to do so based on the check out time of prior guest occupying the room. Regards, Gurki
"Nice but a little pricey"
Overall we were satisfied with the room. The bed was very comfortable and the room was cleaned. I think that paying $10.00 a night for parking is a little much. The breakfast could also have been included with the price of the room.Genuine Hotels.com guest review
"Nice hotel in Boston suburb"
Clean, good service. Being remodeled. Parking was a bit strange. Entrance was a bit complicated to find. Located adjacent to office complex - not great.Genuine Hotels.com guest review
I hoped Sheraton would fix 2nd elevator with renovation but still only one elevator working (for a busy hotel..!)Genuine Hotels.com guest review
I had a very comfortable stay. I don't like having to pay for parking and would stay somewhere else next time. We have family in Chestnut Hill and visit 4 - 6 times a year. I will try to find a hotel that does not charge for parking. The parking lot is also farther away than most places where you park for FREE.Overall, the front desk, bar, and restaurant […] staff were great! Read moreGenuine Hotels.com guest review
"Low price high quality"
Very nice place to stay if you drive. It's typical Sheraton quality with very reasonable price. If you travel around te Boston area and you're driving. This place is perfect!Genuine Expedia guest review
Response by Sheraton Needham Hotel Dear Guest, Thank you for choosing us and sounds like you enjoyed your stay with us. While we are conveniently located next to RT 9, I - 95 & 90 which allows easy access to Boston if driving we are also a free 5 minute Sheraton shuttle ride away from both the T-Station and commuter train if you are looking to not want to drive into Boston. I hope to welcome you back to the hotel in the near future. Regards, Gurki
The recent upgrades at the hotel have transformed the hotel into a very strong 4 star hotel. Staff were very helpful. King suite room very comfortable and spacious. Very convenient for Needham area; a bit farther away from downtown Boston.Genuine Hotels.com guest review
Excellent bed and well maintained room.Food and service at workshop I attended was excellent. Food in restaurant in reception area was very average.Genuine Hotels.com guest review
"Great place for family and dogs!"
Very accommodating to us, the kids, the dog! Have stayed here before and will again!Genuine Expedia guest review
Response by Sheraton Needham Hotel Dear Guest, I am glad to hear that your family including your pet had an enjoyable stay with us. I look forward to welcoming you back in the near future. Regards Gurki
Customer service not a priority. When I checked in they did not have the correct room reserved for me. I had to show my Hotels.com reservation confirmation to get the correct room. The service in the bar and restaurant was extremely slow or non existent. I had to track down housekeeping in my pajamas our second morning to get more shampoo. It had not […] been replaced. Also, my reservation was for 2 adults and 2 children, yet we only got 3 bath towels each day. The hotel itself recently went through a renovation and the rooms were very nice and contemporary. The beds were extremely comfortable. My family was in town for a family event and so the location was perfect for our needs. Easy to find from the highway. My kids loved the pool! Read moreGenuine Hotels.com guest review
"Needham Sheraton a good deal."
Arrived very late but staff was nice and accommodating. Had a very hard time finding the driveway because the sign was off. Room was quiet and very clean. Breakfast buffet on Sunday was typical. Once again wait staff was great.Genuine Expedia guest review
Response by Sheraton Needham Hotel Dear Guest, I have a great team and sounds like you enjoyed interacting with them. I am also gald you like our newly renovated guest rooms and found them quiet and clean. In regards to the sign not being on, I have my engineering team looking into adjustiing the timer and I apologize for the inconvenience caused. I hope to welcome you back to the hotel in the near future. Regards, Gurki
"Not worth the money"
Compared to many other Sheratons I had stayed in, this is really a mediacore hotel.Genuine Expedia guest review
Response by Sheraton Needham Hotel Dear Guest, I am sorry to hear we were not able to meet your expectation. We have a great renovated produect supported by a dedicated, friendly team of associates and we strive to exceed expections. We are also always looking to improve or change course based on guest feedback and value spicific feedback which allows to follow up on. Hopefully you will reach out to us and we can win you back. Regards, Gurki
it was okay. Great staff.Genuine Hotels.com guest review
"perfect location for us"
The staff was very friendly and did everything they could to make our stay pleasantGenuine Hotels.com guest review
"Great Stay with Tips to Make it a Perfect One"
Extremely accomodating staff, from start to finish. The facilities are excellent with an excellent fitness center and a real sized pool. The location is also outstanding near both the highway as well as several nearby places to eat. The room was very comfortable and clean. So why not five stars? Well, they charge for internet and parking. In addition, […] the walls are so thin that you can here not only TV, but also conversations in the next room. At the same time, you could ask for a room not adjacent to another guest, sneak in and out of the garage which is not gated, and use the computers in the lobby which are multiple and state of the art. Follow these tips and you'll have an excellent stay for a competitive price (thru Expedia) Read moreGenuine Expedia guest review
"Place excellent for vacation or buissness."
the hotel is located near the center, but on the same time easy to access, park and quiet neighborhood. the service was excelent, hotel team from the reception to the room service was happy to assist and to guide. we enjoy staying there.Genuine Expedia guest review
The hotel was very clean and well managed. We enjoyed our stay very much.Genuine Hotels.com guest review
My 75th birthday was a big milestone for me. The Sheraton Needham made it extra special..even the employees wished me a happy birthday! Ya gotta love it!Genuine Hotels.com guest review
"Beautiful Clean Hotel"
the room looked just as I had viewed it online. Beautiful and clean crisp white bedding Staff friendly will return to this hotel for future visits.Genuine Expedia guest review
Our room was so clean and comfortable. Most importantly the bathroom was spotless, with plenty of towels. The only thing I would change would be the bath soap, would rather use body wash. The tv was so, so, a lot of channels were fuzzy, but I didn't care because I was there to get a good night sleep and I did. I also wish there could have been more […] creamers and sugar for the coffee. I would definetly go back to stay again. Read moreGenuine Expedia guest review
We stayed here on the recommendation of family that live in the area. The room was clean but housekeeping kept knocking on our door at un-natural times. Earliest one was at 8:30 in the morning! One eventually walked in on us still trying to sleep in bed. The persistence to clean our non-vacant room was quite frustrating with the cost of lost sleep.Genuine Hotels.com guest review
"Hot Jacuzi & Indoor Pools While Snowing Outside!"
The kids & the grown-ups were enchanted as snowflakes flurried outside the pool's glass walls as we played with the pool noodles provided & enjoyed the water! Great neighborhood to explore & shop & dine --- you can make a short walk to a Starbuck's, Marshall's, TJ Maxx, Au Bon Pain, Pronti Bistro, a Zagat-rated Italian restaurant, Radio Shack, CVS pharmacy, […] among other attractions if you don't mind that mild burn when you hike back up the hill upon your return! Three generations of our family gathered for my cousin's wedding in Framingham & we all very much enjoyed our stay! WIsh I was still there! Read moreGenuine Expedia guest review
Great location to BC and the rates are very fair. Yes i would recommendGenuine Expedia guest review
"closed to boston college"
after football game took shuttle back (which was way to long and bus fumes intoixicating) wanted to have something to eat and drink . We did not eat anything at game , only to find out everything is closed at 12 midnight.Genuine Hotels.com guest review
"I don't want to stay here again"
I have stayed at this hotel many times over the past 7 years, and it always confounds me. There is no van or bus connections to Logan Boston Airport, so it costs at least $65.00 to get there by taxi. The lay out of the corridors and the numbering of the rooms makes no sense to me, so I have often walked round and round in the wrong direction to find […] the elevators. The rooms themselves are fine, and the beds are comfortable, the amenities are all in place. But the lobby is currently being redesigned, and the layout of the commons rooms is not easy to access. The hotel sits on top of a steep hill, with a steep and winding driveway up. There is limited parking, costing $10.00 per night; and cars waiting for passengers at the entrance portico can easily block other cars from passing. The breakfast costs $16.00, but I prefer to walk down the hill and across to Paneras for breakfast. There are very few options around there. Read moreGenuine Expedia guest review
"Nice hotel, nice service"
I was pleased with my stay. My room was clean, lovely, and the fitness center was adequate --- more than suited my needs. If there is one suggestion, that is to be more helpful about airport transportation. The fare from the airport to the hotel was well over the estimate given, and I discovered that it wasn't the hotel's fault, but rather, that particular […] taxi-driver. It wasn't until I got there that I learned that there is some local wisdom about which taxis to take. Also, I discovered only after staying there that the hotel can provide a driver at a set cost. I wish I would have known this earlier. It would have helped me better navigate my stay, expenses. Read moreGenuine Hotels.com guest review
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