the Hotel was fantastic. the restaurant left some to be desired though. high priced, small portions, rough service.Genuine Hotels.com guest review
"Will stay again!"
We enjoyed the comfort and beauty of this hotel during our stay. Food and bar were open late which was a great way to unwind after hours on the road.Genuine Hotels.com guest review
The hotel was very nice, clean, and relaxing...But I didn't like the idea of paying $9.95 a day for internet. Everything else was very nice pool, hot tub and gym was very clean.Genuine Hotels.com guest review
Sheraton Music City is a spectacular deal. Clean, comfortable room, great price for what you get. Plenty of amenities, nice bar and restaurant. Loved the shuttle to downtown, saved me having to worry about cabs, etc. You can get a nice room at a couple of other hotels in the area for maybe $15 less. But you can pay $100 more at another hotel, especially […] downtown, and get the exact same room. This was a great gathering place for me and my friends, and I don't think we sacrificed any convenience at all being 6 miles from downtown, instead of 6 blocks. Love it. Best of all: Courteous, professional service and great sense of humor with all of the staff. Read moreGenuine Hotels.com guest review
Attended a workshop at this hotel and all services were excellentGenuine Expedia guest review
Our second time staying here and it's been great both times!!!Genuine Hotels.com guest review
This was a nice quiet hotel. The staff was great. The hotel was close to close to downtown.Genuine Hotels.com guest review
"Adjacent to airport; very close to Grand Ole Opry"
Very nice to have complimentary water bottles in room. Free WiFi in lobby, but not in room ($10/day). Chicken/tilapia one day was not so great; penne pasta/cheese ravioli next day was very fine. Bar/lounge has neat Tennessee-based cocktails. Try Volunteer margarita: has lots of orange. ;-)Genuine Hotels.com guest review
NICE HOTELGenuine Hotels.com guest review
The room was clean and comfortable. The staff was friendly. There was no refrigerator, microwave, or safe.Genuine Hotels.com guest review
Response by Sheraton Music City Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I am sorry, we only have microwaves and refrigerators on request. We certainly hope to see you again. Warm Regards,
"Great hotel, staff won't do much for you"
Great hotel, love the lobby, but the staff was not helpful, when I booked I had a preference of king bed for my wife and I. They gave us 2full bed and told they were sold out and would not even try to get us a king bed although it was really not sold out. Turns out they give good rooms to Starwood guest and give the rest to hotels.com customers. Go […] figure Read moreGenuine Hotels.com guest review
"close to airport"
Our stay was pleasant, the room was nice - clean and comfortable. Room service was quick and the staff was very friendly. Our only disappointment was no free Wi-Fi.Genuine Hotels.com guest review
Cleaning service tried to come in room at 845 not cool. Then didn't get the room I paid for then about 530 in the morning the room beside me tried to come in the side door that connects. Over than that the hotel was niceGenuine Hotels.com guest review
I think it is a RIDCULOUS that a hotel that costs $205 for one night charges $10.00 for internet use. Also, I stay at this hotel once a year for a banquet. This is my third year. This is the second time that my hotel room has not been cleaned by the time I got there which is not until 5 PM. Last year, I waited for a phone call to get to my room. But […] since the banquet starts at 5:30, I was in a hurry to check in and get there. Because I didn't want to wait, asked if I would take a room with double beds since one with a king wasn't clean. I stood at the service desk for approximately 15 minutes while all this was taking place and still ended up in a king. So I was late to my banquet. Another guest that sat at my table said their room wasn't ready either. One would think that with the money the hotel is making from charging for internet use, they could afford a couple of extra people to clean the rooms. Read moreGenuine Hotels.com guest review
Response by Sheraton Music City Please accept our apologies for the challenges you had during your stay. This is certainly not the Sheraton Music City experience we aim to provide to our guests and I am truly sorry this happened to you. I have notified our management team so that we may look further into these issues. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out this promise. warm regards, Thierry
Absolutely a shock. The hotel is near the airport, restaurants and shopping. The lobby is a pleasure with it's spaciousness and decor. Just pulling up the drive to the Sheraton was absolutely beautiful. The landscaping and care let's you know before you enter the building that they care. Would recommend to anyone and will definitely make this our hotel […] for Nashville Airport trips. Read moreGenuine Hotels.com guest review
"---a Valentines, getaway: worked out perfectly!"
Very comfortable and welcoming, allowing for a very impressive Valentines getaway!Genuine Hotels.com guest review
Wife and I, Valentine's Weekend, no plans, no schedule, no cell phones or email. Beautiful hotel (Jr. Suite is worth the extra), in room movies, sleeping in. All equals one relaxing, fantastic weekend. Hotel - excellent location, very clean, very quiet. We will be going back. This is good for the soul. Stay here - you will be glad you did.Genuine Expedia guest review
"Far from town."
The name is deceptive as it is very far out away from downtown. The layout of the hotel is very odd. The front desk staff was very welcoming. The bar staff was lacking in proper customer service skills, the lady helping the bartender looked to be some type of manager and she was completely rude and off putting. Probably wouldn't stay here again.Genuine Hotels.com guest review
Response by Sheraton Music City Please accept our apologies for the lack of customer service skills of our bar staff during your stay. This is certainly not the Sheraton Music City experience we aim to provide to our guests and I am truly sorry this happened to you. I have notified our management team so that we may look further into these issues. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish. Your kind comment regarding our front office team is greatly appreciated. Warm regards,
I had signed up for a king bed and upon arrival was told there were none available, not exciting news when it is 10:00 at night and you have been driving. I was in process of checking internet in lobby for another hotel when another customer came over to me. She had overheard me at the desk and said she had received the wrong bed arrangement as well, […] hotel switched rooms and all was good, barely. Finally got to room and my wife was excited about our balcony view. Flung open the drapes and a found really attractive brick wall. Staff was extremely friendly, food and drink was great. Just triple check your specifics before you go. Read moreGenuine Hotels.com guest review
"Valentines day stay"
Don't have anything bad to say about this hotel just an overall great experience.Genuine Expedia guest review
"Its ok, but nothing special"
the hotel shuttle makes it convenient. the staff was nice. the hallways smelled, though... very "old" odor. the room was nice enough, but i'd recommend a hotel closer to downtown and to go ahead and spend the money on something nicer and more convenient.Genuine Expedia guest review
Response by Sheraton Music City We appreciate your business and most especially the feedback you have provided us. We would love the opportunity to welcome you here again and to provide the kind of service to which I know our hotel is capable. Warm Regards, Thierry
"WOULD STAY AGAIN!!!"
NIce hotel off the interstate in a quiet secure location. The hotel staff was friendly and the hotel was very nice. The room was perfect and the king size bed with the soft pillows were a delight.Genuine Hotels.com guest review
Nice hotel centrally located between downtown nightlife and opry mills area. Would definitely stay again!Genuine Expedia guest review
The location of this hotel was a little out of the way if you are coming from the high way, but overall we had an excellent stay. The bed was very comfortable, but the sheets could have been a little bit softer.Genuine Hotels.com guest review
Hotel was very nice. Staff and rooms were great. The shuttle to downtown was affordable and very convenient. I travel to Nashville a couple of times a year and this is my first stay at this Sheraton. I will definitely stay here again. The only thing I was not use to is that the room did not have a refrigerator. Once I called to the desk I was told that […] I did not request one and that I would be put on a list for one as soon as one comes available. We were only there 2 days so we just brought our Yeti to the room. It was no big deal. I just a assumed that a hotel as nice and comfortable as this one would have a refrigerator in every room. Overall I love it and cannot wait to stay here again. Read moreGenuine Expedia guest review
"Wouldn't stay again"
Lobby and common areas were very nice; however our room was not comfortable. The bed, which was supposed to be a king and was not, was sitting on the ground. The furniture was ratty looking, with a scraped up table, dirty chairs, and couch with visible dust. There was a giant gap between a patio door and the floor, creating a cold draft. The room was […] always cold even after turning the thermostat up. Read moreGenuine Hotels.com guest review
"Some cost saving Nashville vacation tips:"
The hotel does not offer shuttle service unless it is to and from the hotel. You will need to arrange transportation to go downtown to the Ryman, Shopping at Opry Mills, Rockettes performance etc. The front desk staff will offer and arrange a taxi for you but beware, the taxi service that they will use is more expensive than calling around for this […] yourself. After paying 45.00 rt for 6 miles away, we researched alternatives. Try the Monarch transportation company. For $10.00 roundtrip they will take you downtown from the hotel lobby. Look in the yellow pages for alternative transportation to a taxi for trips not downtown. We located and used two that charged $20.00 round trip to the mall. The hotel staff say they are not aware of alternatives yet when I inquired of others by name they had a typed listing at the front counter with these phone numbers. Buy the $20.00 per person club lounge membership. The breakfast and evening snacks/appetizers are ample and tasty. The Old Hickory Grill restaurant on site is expensive for what it offers and the dishes lack flavor in our opinion. Take advantage of their "Go Green" promotion and not have maid service each day. For selecting this you are given a $5.00 food voucher at the restaurant. The front desk staff is very accommodating however I learned about these options by research and asking. The information was not automatically provided. Read moreGenuine Expedia guest review
"Great hotel! Privacy, space and friendliness."
This is the third time I've stayed at this property, and I've enjoyed it each visit. Great rate, Great service and a good workout facility. Open 24 hours, as is pool and whirlpool.Genuine Expedia guest review
"Nice hotel not really worth the money however"
This hotel was in a great location if you are looking to get away from all the city hype but its also within distance of all the Nashville attractions. The lobby area is grand to say the least the deluxe king size size was what I had pretty big room but a bit disappointed as far as everything else goes just felt like the room was nothing special I've […] stayed in days inn that rooms were way more appealing for half the price I paid ... service here however was great nice smiling staff I would stay here again only if the price of the room was cut in half Read moreGenuine Expedia guest review
I really didn't realize how fancy this place was going to be! It was great!Genuine Expedia guest review
"Beautiful Hotel and Grounds But Comfort Zero!"
I had specifically asked for a room very close to the elevator, as I have a serious mobility problem. VEry painful to walk and had talked with soemone at he hoel when we made reservations about this and was assured that they had reserved a room for us right across from elevator. But wehn we got there, the room was a fairly long walk down a corridor […] and I was almost completely out of breath and strength and back & legs in a lot of pain each time I left the room and returned to it each night! I felt like I was lied to. The secnd problem was that we practically froze to deat in the room! Ther was some type of monitor on the heating system in the room that would not let you get the heat up high enough to warm it enough to sit withoout a coat or jacket on! I was okay after we went to bed, as they do have excellent coverings on the beds, but you still would freeze eery iem you went to Bathroom during the night. Though it is a nice hotel in appearance, the comfort zone was zero and we will never stay there again, though we visit Nashville often! Also, the room we were given looked out on a roof top, which was higher than the balcony level of the room! There was a very high, white wall boxing it in from the roof that came up to tjhe top of that white wall. We had no view of anything except that white wall and a glimpse of black roof top over the top of the wall... Read moreGenuine Expedia guest review
Response by Sheraton Music City Please accept our apologies for the discomfort inside your guest room. This is certainly not the Sheraton Music City experience we aim to provide to our guests and I am truly sorry this happened to you. I have notified our management team so that we may look further into these issues. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out this promise. Warm regards
"Great stay. Same as always"
This was another great stay. Never disappointed with this hotel.Genuine Hotels.com guest review
"Great Value, Beautiful property."
Beautiful property that deserves better management. We were told to park around back and come in the door on the corner. It was surrounded by trash from an overflowing trash can. People were just stacking it up on the sidewalk around the can. Hotel security could be seen hanging out at any given time outside near the employee entrance. At 3 in the morning […] when kids were running up and down the halls screaming and knocking on doors, security was nowhere to be found. Nice room, Nice building, worn out pillows. Upon checking out, staff acted like I was a second class citizen advising my that if I needed a receipt I should contact Hotels.com. Again, nice property. Little to noise airplane noise. Simply needs BETTER MANAGEMENT. Read moreGenuine Hotels.com guest review
"convienient and comfortable"
It was relaxing with a wonderful bed and a big comfortable room. Staff was helpful and informed about nearby attractions. The long bed and tall shower head was a plus for my 6' 5" husband.Genuine Hotels.com guest review
The hotel is very well located and the staff were excellent. I highly recommend this hotel. Very accessible to shopping and transportation access to anywhere I. The city.Genuine Expedia guest review
"Nice, but not as great as we thought it would be"
The hotel was nice and comfortable but it was rather pricey. The restaurant was overly priced and not really worth what you got. There was no shuttle to downtown Nashville provided by the hotel, although they do have a great service that will pick you up for a reasonable rate. Although I found the hotel adequate, I was angered to hear that a good friend […] of ours tried to have a bottle of champagne waiting for us, and was told (by the hotel) that he could not do that because we booked through hotels.com. Read moreGenuine Hotels.com guest review
I went down for a girls weekend. The stay was wonderful. The hotel staff was friendly and they offer a shuttle that is 10 dollars round trip that runs until 2:30 am. Saves a lot of money as compared to the cabs. I would go back again.Genuine Hotels.com guest review
Beautiful hotel! Wonderful service! Friendly staff and the bartender man was super great!!Genuine Expedia guest review
"Limited restaruant choice in the hotel & area."
Great people working for you at this location. Always helpful and friendly.Genuine Hotels.com guest review
Beautiful hotel with very responsive staff. My only complaint is that the hotel is so large there is a lot of walking to get to the lobby, to the ice machine, etc.Genuine Hotels.com guest review
"Nashville overnight trip"
Beautiful hotelGenuine Hotels.com guest review
"Friendly and Caring Staff"
During our vacation, my husband became ill. The hotel staff helped me to navigate the city (I was completely lost), called me to ask if they could send up sprite, gatorade and crackers to my room, and checked on my family often. When my husband grew worse and had to be hospitalized, the staff was very comforting to me, advising me to let them know anything […] i needed, helping me to get from the hotel to the hospital. If we had to have a family emergency on vacation - I felt we were lucky to be staying where we were. Thank you, Sheriton staff, and the lovely lady at the front desk who stood holding my hand as i cried. We are home safe and sound now and will never forget your kindness! Read moreGenuine Hotels.com guest review
"nice, but had to wait to long to check in"
room could have been cleaner and we had to wait over 1 and 1/2 hours after check in time to check in room was not readyGenuine Hotels.com guest review
I reserved a "deluxe" room with a king bed. Little did my husband and I know that it is first come first serve witht the deluxe rooms and all the king beds were taken when we checked in so we had to take a room with double beds. Not at all what we expected! Other than that it was a pretty clean room and breakfast at the hotel was very good. I even left […] my cell phone at the table and the waiter chased me down to give it back. I give him a definte rating of 5! Read moreGenuine Hotels.com guest review
We checked in, got our room. If you don't have a car you are stuck eating at the resturant on site. It was excellent. The shower in our room didn't work. Beds are comfortable. All and all I would stay there again.Genuine Hotels.com guest review
"A Hidden Gem"
This property is nestled away in an office park adjacent to Nashville Airport. You are struck by the serenity of the location at once. The hotel has the look of a southern plantation. The staff is competent and friendly. If there are problems, they solve them, quickly. The rooms are clean, elegant and very comfortable. We had two days in Nashville and […] could only get a room here for one day. To say the least, the next hotel was nowhere near the quality of this one. Despite its nearness to the airport, no jet noise penetrated the room at night. The breakfast buffet was great, and the food several notches up from the usual hotel fare.Whenever in Nashville, I will try to stay here if at all possible. Read moreGenuine Expedia guest review
Great property and great room.. Only thing lacking was a refrigerator.Genuine Hotels.com guest review
"Great stay with a great touch of Nashville."
I love this hotel very much as it has all the amenities. The absolute only thing I did not like was being able,e to find the room. There was so much space and I always tend to go around in a circle to get to my room. aside from this, This is one of my favorite places to stay. The indoor pool is 24 hours. The outdoor pool is seasonal.Genuine Hotels.com guest review
"Nice hotel but hard to get to"
Catering to folks going through airport not to those driving through town. Do not know who designed access (there was no direct access from I40 I could see the hotel but no way to get to it) or that horrible maze of an interstate system - but access to and from the roadways is so hideous that it detracts from everything nice about the room and staf […] f. Read moreGenuine Hotels.com guest review
"Outdated and Not Maintained"
I normally love the history of old hotels, but this hotel was just dirty and not well maintained. There were stains on the carpet, light fixtures falling apart, and marks & scuffs on everything in the hotel. Additionally, it was smoky and moldy. I would not suggest staying here.Genuine Hotels.com guest review
Response by Sheraton Music City I am so sorry that you had such a negative experience at our hotel. We definitely have much higher standards than you had during your stay. I have notified our management team so that we may look further into these issues. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out this promise. Warm Regards Thierry Grodet Hotel Manager
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