Very nice place and easy to get to and staff very friendly and helpful.Genuine Hotels.com guest review
Great time. Will be back.Genuine Hotels.com guest review
"Beware of bed sizes"
a little disappointed that we didn't have king size bed requested. was given excuse that we booked thru hotels.com/expedia/etc, so it can't be guaranteed. ended up having to sleep I separate beds, because a "full" bed just isn't big enough. Only bad part of the trip.Genuine Hotels.com guest review
"Great for a weekend getaway"
My wife and I flew to Nashville for the Blackhawks game vs. the Predators. The hotel was much nicer than expected and the staff was very nice. the only drawback was that the location was about 7 miles from the action downtown so we spent a little extra on cabs at $20-$23 per ride. this was not a big deal in the grand scheme and we would definitely consider […] staying at the Sheraton Music City again. Read moreGenuine Hotels.com guest review
"Hot Tub is a plus for travelers and free parking"
The hot tub and pool was wonderful...I went down late in the evening and particularly enjoyed the large hot tub after a long drive. The only suggestion I have is that the common hallways could use a thorough cleaning with a vacuum right up to the edges, as the black carpet shows a need for this.Genuine Hotels.com guest review
Clean rooms, comfortable beds, allowed pets with no extra fee, Check in was speedy and polite. Only hotels in this area. It had a restaurant downstairs which had good food, but was pricey. The TV in the lounge was on very loudly and could be heard in the restaurant to the point of distraction.Genuine Hotels.com guest review
Pleasant area and not that far from down town Nashville. Hotel was great! I would stay again.Genuine Hotels.com guest review
"Great stay in music city"
Everything was awesome, but I wouldn't eat at the restaurant other than breakfast.Genuine Hotels.com guest review
Very pleased with the accommodations and will recommend this hotel to anyone. Thanks!Genuine Hotels.com guest review
We came to Nashville for the weekend, and were very pleased with the hotel. After a long day of sightseeing, it was nice to crawl into a very comfortable bed. The bar area was great, and we loved the burger we got there. All in all a very pleasant experience.Genuine Hotels.com guest review
"Comfy bed courteous staff!"
Man at front desk was awesome, super courteous!! Great facillities and convenient parking. Bed was very comfortable but there was a weird mildew smell that would come and go in the room. Im sure they would have moved us to a different room if i had said something. I would stay againGenuine Hotels.com guest review
"Business and Shopping..."
I was disappointed that the room was not equipped with a mini fridge; I assumed that it would be- I'm spoiled. The room was decently clean, however, the bathroom was not. The staff was very apologetic and was quick to remedy the problem. I enjoyed the location being right across from the airport which was surprisingly quiet...Nice stay, great location […] and wonderful staff! Read moreGenuine Hotels.com guest review
"Celebrating two years of Marriage"
Very good Hotel.......very impressed.... my wife and I will stay here again 5 starsGenuine Hotels.com guest review
"No free Wi-Fi"
No free Wi-Fi. I was told on check-in that I could get free Wi-Fi if I joined the Sheraton club. I am not interested in being charged for or getting e-mails just to join a club to get Wi-Fi. Any other hotels I've stayed in it was free. Can even get it free at a supermarket. Room was not cleaned by 4:00 PM. Had to get fresh towels from a maid down the […] hall. Read moreGenuine Hotels.com guest review
I was happy with my stay. Very close to airport and not too far from downtown. Bed was comfortable. Food was a little pricey!Genuine Hotels.com guest review
"It was nice and clean"
Pool was cold, no fridge or microwave in the roomGenuine Hotels.com guest review
Response by Sheraton Music City Thank you very much for taking the time to provide us with your feedback during your recent stay. Please accept our apologies that you found our pool temperature a little too cold for your liking, we keep it at a constant 85 degrees. We do have refrigerators and microwaves available upon request and would have been delighted to provide these to you. Thank you for choosing Sheraton Music City Hotel for your accommodations and we look forward to inviting you back again soon. Warm Regards,
"Very nice - but noisy"
Very nice hotel with excellent service. Our only complain was that it was very noisy. Slamming doors, thin walls, noisy neighbors.Genuine Hotels.com guest review
"Nice Hotel for a Decent Price"
We went to Nashville for a weekend stay. The hotel was nice and clean. Good location not far from downtown. Some of the decorations were outdated but otherwise it was nice.Genuine Hotels.com guest review
"Good hotel by airport"
Hotel is nice, a bit outdated, some plumbing issue during out stayed that cause the whole property to smell humid. Pool and spa where closed for a few days too.Genuine Hotels.com guest review
"Awesome service and I highly recommend!"
We had a lovely time and the service was spectacular!! It was a little difficult to get to from the highway which is my only complaint. Once found, it was delightful!Genuine Hotels.com guest review
"Comfortable-Close to Airport"
Nice facility and well managed. Close to airport so some noise is expected. Rooms were pretty well insulated so most jet noise was abated.Genuine Hotels.com guest review
I found the hotel to be dated, and the room poorly equipped. On the other hand, it was within 13 minutes of everything in downtown Nashville, and housekeeping checked up when we asked for things. The beds were very comfortable, and I suppose that is the most important thing.Genuine Expedia guest review
The shuttle took a very long time to pick me up. They blamed it on traffic, but it was midnight and shuttles from hotels next to Sheraton came by 2-4 times while I was waiting. Check-in was fine, front-desk staff was polite. Only one outlet available at desk, making work difficult. I wanted to eat in the morning but there was nothing in the hotel room […] describing guest services and I didn't want to pay $10 for wi-fi to look it up, so I called the front desk to ask about a restaurant in the hotel. Nobody answered (it rang maybe 20 times) so I called room service. Nobody answered, so I left a message. Someone returned the call about an hour and a half later, but I ended up eating in the hotel restaurant. The service was fantastic and the food was beautiful, but had absolutely no flavor and the atmosphere/decor made me feel like I was at a Holiday Inn. I checked out and had the front desk hold my bags. The bellman found me (I was attending a conference down the hall) shortly after and asked if the power cord he was holding had fallen out of my suitcase, which it had. He put it back for me and I was very grateful for that, the one redeeming experience I had during my stay. I was disappointed at the lack of service, when I expected so much more for the price I was paying. I stayed at a nearby hotel for the remainder of my trip, and felt the difference in service the moment I walked in the door. I will not be returning to Sheraton hotels. Read moreGenuine Hotels.com guest review
Response by Sheraton Music City First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. I completely agree that it should not have taken an extended period of time to have picked you up at the airport. I have shared your comments with our Management Team and we have confirmed that all rooms have a directory of hotel services, phone calls are being answered and promptly returned if message has been left. Our Executive Chef is passionate about our food experience and therefore has already been making changes based on your feedback. We do hope that you will look at this as the exception to the rule of how we at Sheraton pride ourselves on the delivery of guest satisfaction. I hope despite these incidents you will give us another try and let us prove our commitment to your satisfaction during your next trip to Music City! Warm Regards,
We stayed in the junior suite and it was great...plenty of room great balcony...room service was pricey though and so was the bar...Genuine Expedia guest review
"Great Service Great Staff Bad Mattress"
Everything concerning the service and staff was excellent, however the mattress was so bad that when I woke each morning my back hurt so bad that it took me two hours to get going.Genuine Hotels.com guest review
"A great place to stay"
Everything was perfect.Genuine Hotels.com guest review
Booked into a Club Room so that I could take advantage of the Club Lounge. When I checked in was told that the Club Lounge would serve hors d'oeuvres until 9 pm. Went to the Club Lounge at 8.50 pm and no hors d'oeuvres. After a long day of travelling was looking forward to a snack before retiring for the night, but was disappointed. Had paid the extra […] for the service which was not provided!!!!!! No drapes on the windows in the room, but as I am an early riser did not effect me. Otherwise a nice hotel for its age. Read moreGenuine Hotels.com guest review
Very nice & clean hotel. The bar in the hotel is really expensive for the drinks and food. Also there is a hidden charge of $5 for bottled water that they provide for your room. Also it is $9.95 per night for internet service but if you sign up for a rewards program the service is free. Overall it is a very nice hotel and fairly cheap. Would definitely […] recommend you stay here! Read moreGenuine Expedia guest review
"Bring your BIG wallet"
Sheraton was a very nice hotel with a beautiful lobby, well trained and courteous staff and a comfortable room. It was extremely busy due to a Veterans convention, so we had to wait for a luggage cart and there was a traffic jam at the portico when we tried to leave. We were a bit surprised at the price of everything, however. Breakfast was $43.00 and […] that didn't include coffee, so be prepared. The food in the restaurant was average and expensive. We also had to pay $9.95 for internet service. When we left, it was raining very hard and one woman asked the front desk if there was an umbrella she could borrow. They told her no- but they would sell her one for $20.00! Read moreGenuine Expedia guest review
"First time to Nashville"
Hotel was clean and everyone was friendly and helpful for our first time in Nashville they pointed out some places to visit and eat. The hotel had shuttle buses that were just parked along the side of the hotel most of the day, I'm guessing these were for Airport transportation, but I wish they were for downtown transportation. And because they were […] not they had a 3rd party company stop by every hour and charge $10 a person to take us downtown. Read moreGenuine Hotels.com guest review
"Beautiful hotel. Easy transportation to downtown."
Very enjoyable, capable friendly staffGenuine Hotels.com guest review
"Didn't want to leave"
Beautiful hotel...staff was also outstanding!!!Genuine Hotels.com guest review
Could not figure out the AC and it was too hot in the roomGenuine Expedia guest review
Location was convenient for our needs. It was an older hotel but has many updates. It was fairly clean. It has a few steps at the outside entry which if you need help the desk staff will gladly take your bags to your room.Genuine Hotels.com guest review
"Spider on pillowcase"
It was my birthday the room was almost $300 for two nights, very expensive ""I did not appreciate my compensation because it was not offered. I had to initiate them doing the right thing the next day. I had to go to them and the rite thing was a dinner at the guest hotel""" not satisfied """ I wanted a night stay with excellent coustomer service . I […] DID NOT GET ANY SLEEP WITH IT BEING A SPIDER PROBLEM . I have pictures"""u have Video & pictures"" Read moreGenuine Hotels.com guest review
Response by Sheraton Music City First and foremost, please accept our sincere apologies for the unsatisfactory experience during your recent stay with us. I am disappointed that we did not exceed your expectations while staying with us on your birthday. While we do have an aggressive prevention control, spiders are common across the city and are not indicative to our property. We hope that you will look at this as an isolated incident on how we at Sheraton pride ourselves on the delivery of guest satisfaction. Thank you for taking the time to provide us with your feedback and we do hope to welcome you back in the future should your travels bring you back to the Music City. Warm Regards,
The hotel was very beautiful. The beds were comfortable and checkin/out was very easy.Genuine Hotels.com guest review
okay so I booked this hotel for the balcony and courtyard view. however, courtyard views are only available for deluxe rooms so you have to request that. I wanted to upgrade but they were booked so my room faced the front entrance which was very loud and awkward due to no privacy. otherwise the hotel staff are very friendly, the property is beautiful... […] I just wish I would have booked a different room. it's my fault. Read moreGenuine Hotels.com guest review
"Nice hotel. Convenient location."
The Sheraton Music City is a nice hotel with very friendly and personable staff, clean, comfortable rooms, and good food. Above all else, you can't beat free parking!Genuine Hotels.com guest review
"Nearby attractions-quiet setting"
We stayed because of a medical apointment the next day. They offered a late checkout, in line with the appointment, and delivered a refrigerator immediately to keep insulin cool. All the staff was very friendly. Didn't have time for the pool or spa but will go back to try those out!Genuine Hotels.com guest review
Bedding was my favourite part. There is complementary continental breakfast here. The staff were excellent. I just wish there was more for the money, for example, complementary breakfast, more free bottled waters, and slippers to walk around in the room since the bathroom floor was always cold.Genuine Expedia guest review
l I was disappointed that once again I requested a ground floor room due to knee surgery but none available even though I booked 2 weeks ahead. The room was very nice and bed comfortable with exception of quests in room next to mine were very loud until middle of night. The lady that delivered my room service food was very sweet and helpful, stated […] she heard them herself in hallway and then louder from my room and she would report it to front desk herself. The food I had from room service was awesome. The breakfast was not too appealing and price way too high for the quality. Read moreGenuine Hotels.com guest review
"Love this place!"
Sheraton Music City always delivers for comfort, convenience, and friedly service. I stay here for business and love having the option to sit outside on the patio, overlook the courtyard, and grab an easy bite at the in-hotel bar or restaurant. Great value, great place.Genuine Hotels.com guest review
The hotel was very good after the check-in experience. First the reservation was under the wrong name. Then when they gave us a king bed my husband (who had a copy of the reservation) said we had requested two double beds. The clerk had the audacity to argue and say we had requested a king. They had no doubles. The king bed was good but the fact that […] the clerk would argue when we had a copy was bad. After that the rest of the stay was good & the rest of the staff very pleasant. I was raised that the customer was right & you respected that. Read moreGenuine Expedia guest review
Just okay, probably would have been better if the type room we wanted had been available. When we checked in the only king room left was a conference room that was about 30 x 30 and had a King bed that was a Murphy bed, that laid flat on the floor. We ended up going with two double bed instead but the rooms were fairly nice.Genuine Hotels.com guest review
Went to see the Cowboys vs Titans game, great location, only 12 mins from stadium and downtown party areas. Shuttle till 230am on the weekend, only 10 dollars round trip. The best part was that the Cowboys happened to be staying at this hotel, so I got to meet some of the players. Not a bad hotel, especially for the price. A little older of a hotel, […] but I had a great stay, would recommend and would do it again! Read moreGenuine Expedia guest review
Great..very nice..staff great..rooms clean..great areaGenuine Expedia guest review
"Dirty dusty mildew in room."
Room was over priced for what it was. We had a view from the balcony of a roof full of cigarette butts and trash. The room had cobwebs and was very dusty. There was mildew in the shower. The carpet was filthy. The WiFi was an extra charge. No breakfast without a charge. Emailed hotel chain with photos and details after the stay and got no where. They […] just didn't care. Beware!!! Read moreGenuine Hotels.com guest review
Response by Sheraton Music City Thank you for taking the time to inform us of your recent experience. Please accept my sincere apologies for the unacceptable condition of your guestroom and view from your balcony. I am pleased to inform you that most of the issues raised in your review have been since rectified. We do have complimentary access within the lobby of the hotel and offer work stations that include computers and printers for your convenience. We do care about each and every guest experience and hope that you will look at this as the exception to the rule of how we at Sheraton pride ourselves on the delivery of guest satisfaction. Thank you and we do hope to welcome you back in the future should your travels bring you back to the Music City. Warmest Regards,
No microwave oven in rooms no refrigerator in roomGenuine Hotels.com guest review
Great hotel for a great price!Genuine Hotels.com guest review
"Nice lobby, close to the airport"
Front desk staff is exceptional. Extremely welcoming and friendly. The beds were very comfortable. Disappointed that we had to pay daily for the internet. Also, no fridge or microwave in the room. And the worst and most unacceptable feature: The toilet was so low to the ground that it is extremely awkward and uncomfortable. Feels like you're squatting […] on the ground! Gym, indoor pool and spa are great. Read moreGenuine Expedia guest review
Response by Sheraton Music City We sincerely appreciate you taking the time to share your feedback. Please accept our apologies for any confusion regarding the daily internet fee and the height of our guestroom toilets as these are standard in all rooms. While we do not have refrigerators or microwaves in every room, they are available upon request. We are pleased to hear that our Front Desk staff was welcoming and friendly as we pride ourselves on the delivery of our service promise. Thank you for choosing Sheraton Music City Hotel for your accommodations and we look forward to welcoming you back again soon. Warmest Regards,
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