"Very friendly and knowledgable"
Very impressed with the hotel and their staff, I was there for 3 days and the staff always were friendly no matter the time of the dayGenuine Expedia guest review
Response by Sheraton Music City Day or night we are always here to provide you with excellent service. I am delighted to hear you were impressed. We look forward to welcoming you back next time you are in Nashville! Many Thanks, Emma S Guest Relations Manager
Very nice hotel on the hill. The staff was very helpful and welcoming. Our stay was relaxing however the downside to our room was signs of mold in the bathroom on the ceiling.Genuine Hotels.com guest review
"Family Reunion !!"
I stayed at the Sheraton this past Labor day weekend. My stay was enjoyable yet a few things left me feeling iffy; such as housekeeping and other room services took their sweet time bring towels and the microwave/refrigerator that I requested. The "view" wasn't really a view but yet a balcony overlooking a pool and more rooms. There was nothing in walking […] distance and the shuttle only travels within a 2 mile radius of the hotel. And to top it off when I checked out I was told there was no extra fees charged to my card and yet when I checked my bank account the Sheraton had charged me $25 unbeknownst to me. All in all my experience here was mediocre. Read moreGenuine Hotels.com guest review
Was in Nashville for training. Hotel was nice. I got a jr suite which was very spacious. No continental breakfast was a minus and the restaraunt was outragious in priceGenuine Expedia guest review
The hotel is visibly in need of repairs. There was mold on the ceiling of the bathroom. The A/C vent actually came flying off and woke me up in the middle of the night. The ice machine on the floor also didn't work.Genuine Expedia guest review
Response by Sheraton Music City Please accept our sincere apologies for not meeting your expectations during your recent stay. I have shared your comments with the appropriate Managers to ensure these deficiencies have been corrected and eliminated from reoccurring. Thank you for your feedback and we do hope to welcome you back in the near future should your travels bring you back to the Music City. Many Thanks, Emma S Guest Relations Manager
"Great stay.....but I had to pay 10 bucks for wifi"
Nice place. But, I had to pay 10 bucks for wifi in my room.....COME ON PEOPLE!!!!!!!! That should be part of the room cost. Especially since many families has multiple devices they want connected to the wifi (ipad, laptop, phone).Genuine Expedia guest review
"Wonderful weekend wedding stay"
The staff were friendly and helpful and the commute to downtown[10 min] was easy.Genuine Hotels.com guest review
"HIGH CLASS EXPERIENCE WITHOUT THE COST!!!!!!!!!!"
Loved it!!!!!!!!!!!! friendly staff, went above and beyond!!!!!Genuine Hotels.com guest review
Overall it was a good experience. We reserved a pool view room and when we arrived we were put on the freeway side and the noise was loud. Otherwise we were happy with our stay.Genuine Hotels.com guest review
Response by Sheraton Music City Please accept our sincerest apologies for the poor first impression; you should not have had to experience this hassle upon check-in. We are very sorry to hear that your room was noisy due to the freeway. At Sheraton, we are committed to ensuring that each guest has a restful and renewing experience with us.Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next trip to Music City.
My granddaughter really enjoyed our stay. Service was great. Food was good. Easy access to everywhere we wished to go in Nashville.Genuine Hotels.com guest review
"Excellent. Would stay again."
We came for a concert that was at LP field and it's only about a 10! Minute drive to downtown so it was perfect and a lot cheaper than staying downtown. Room was clean and front desk was great. Many things offered as well.Genuine Expedia guest review
Location was great if you want to be near the airportGenuine Expedia guest review
"We will definitely return"
Our Sheraton Music City stay was spot-on from check-in to check-out. Very friendly and helpful staff, clean hotel and the location was perfect for us. We highly recommend.Genuine Hotels.com guest review
"Enjoyed our stay for a weekend wedding"
Very convienent to downtown, friendly staff. Close to airport.Genuine Hotels.com guest review
The Sheraton was very nice. Our waiter was very accomadating and knowledgable. Our room was clean and spacious. My only wish was that they had a mini fridge. Other than that, it's a very nice hotel and I would definitely stay there again!Genuine Hotels.com guest review
Very nice hotel. About 8 mi from downtown and approx 5 from the Opryland Mall, which were our two points of interest. Workout facility is 24 hours and nicely equipped. Outdoor pool is very comfortable, and if we had planned to stay longer, would have enjoyed the use of it.Genuine Expedia guest review
"In the heart of music city"
Great hotel, very clean, great staff, just don't expect much from the restaurant there, its time for an upgrade on the food.Genuine Hotels.com guest review
"Would stay again"
Beautiful hotel, friendly staff, clean room, great rates. The only con is it's about 15 minutes from downtown. I would definitely stay here again.Genuine Hotels.com guest review
We enjoyed our stay. We liked the hotel. Good rates on weekends.Genuine Expedia guest review
"The best stay!"
The hotel was lovely. Rooms were nice, clean and comfortable. We loved the balcony overlooking the gorgeous pool! NOT ONE BUG! Inside or out! (That I saw) No mosquitos at night or spiders, they must spray a good insecticide! The staff was just as friendly as could be! If you need a refrigerator in your room, they will bring one up (if available) free […] of charge. There is a canopy covering part of the deck with fans above where you can eat, very good service. Food was good and a bit pricey. But we expected that. The breakfast bar was great for $15.00. I think it should have been $10! :) We were just 10 minutes (if that) from the Grand ole opry, Opryland, the mall and great food! You MUST eat at the Santa Fe cattle company! We really enjoyed our stay here and will be back! I've already recommended it to a friend going to Nashville on labor day! A ! Read moreGenuine Expedia guest review
"Good hotel, bad service"
The external landscape surrounding the hotel is unimpressive. The water in the bathtub was drained very poorly even after an engineer was sent to fix it the first time. There are no welcome guest offering. There are no refrigerator or microwave in the room.Genuine Hotels.com guest review
Response by Sheraton Music City Your feedback regarding your recent stay was very much appreciated. Our valued guests view things – such as the check-in process, with much fresher eyes; your feedback will allow us to refine and improve our processes in areas we may have overlooked. We are truly sorry for the challenges with your bathtub and our staff not welcoming you to our property. Re-evaluating this process is definitely in order. We are more than happy to deliver a refrigerator and microwave to your room, I apologize you were not aware of this. We certainly hope to be your hotel of choice if you find yourself back in Music City again. Your business is genuinely appreciated. We look forward to welcoming you back at the Sheraton Music City Warm Regards,
"Convenient to attractions I wanterd to see."
We stayed here for a wedding which was downtown Nashville. The location of the hotel was close to the venues, about 5 miles by taxi. We enjoyed our stay and will visit the Sheraton hotel again.Genuine Hotels.com guest review
"Great palce to stay"
The hotel is beautiful, the accommodations are great, the pool is outstanding, the breakfast delicious!Genuine Hotels.com guest review
"Good Hotel in Nashville"
My wife's and my 40th anniversary. Everything was great (as expected) EXCEPT at check-in. I had booked a room with a king bed and we were provided a room with two doubles instead. They offered "that's the problem with a 3rd party booking." No other comp was offered. I've used Expedia for 10 - 15 years and never had this problem, we always got what was […] booked. Kinda left a sour taste in my mouth. Aside from that as I said, everything was great. Read moreGenuine Expedia guest review
Quick, but enjoyable. For being so close to the airport, I only heard one plane, and that was when I was checking out. Room was very comfortable.Genuine Hotels.com guest review
Appears to be recently updated with very comfortable furnishings. Always felt secure. It would be nice to have a second set of elevators though. Our room was on the far side of the hotel and was quite a walk with a 5 yo and a newborn.Genuine Expedia guest review
"Overpriced in My View"
It is a cash cow, but a comfortable one. There are charges everywhere you turn. I was taken aback by a subtle deception: for example, the client (I felt like one) is given one smaller bottle of bottled water (read the small print on the hangtag), whilst right next to the smaller bottle is a larger container of bottled water for $5 (again, watch out […] and read the small print). Once I finished the small bottle, I nearly opened the larger one, by mistake! Oops, there would go $5. The internet service: I had not a clue that the charge was nearly $10/day. This fact needs to be made abundantly clear from the moment you check in. In addition, since there are no restaurants nearby, you become a prisoner to their higher prices for ordinary cuisine. For a world traveler, I was left with a very mixed impression of this property. There are, however, excellent amenities: for one, the shuttle service to the airport. Another, excellent climate control in an immaculately clean and comfortable room. Beds are comfortable. Read moreGenuine Expedia guest review
"Nice hotel but..."
We've stayed here before a few times, but this time was not as pleasant as those before. The hotel staff appeared to be short-handed at check-in. Then the power went out and check-ins couldn't be completed. Keys couldn't be made due to computers being down. There was noone to help with baggage, or direct traffic for drop-offs. We sat for 30 min. just […] waiting for people to move their cars - that was after we checked in! Pillows on the bed are horrible, resulting in little to no sleep! The cool air return vent in our room was covered in dust and we left a note (plus tip, I might add) for the maid asking her to clean it. It was still dirty when we returned. The maid took our dirty towels but didn't replace them. Thankfully, we still had 2 extra towels in the bathroom. As I said before, we've stayed there previously and it was great. I don't know what happened this time, but we'll think twice before choosing this hotel again. Read moreGenuine Expedia guest review
"Breath of fresh air"
My wife and I needed a nice clean comfortable place to stay for the evening. Reading through hotel reviews is certainly painful but a necessity. We choose to pay a little more then normal and it was worth it. From the moment we walked in the staff greeted us and were helpful. The lobby was open and very nice. The rooms were clean, fresh and comfortable. We […] ate the buffet in the morning and except for a rotten strawberry was perfect. The outside garden area near the pool was full of natural floral delights and well kept. Yes, we will be visiting again. Gary Read moreGenuine Expedia guest review
Sheraton Music City is a very large hotel with large, clean, comfortable rooms. The front desk staff was friendly and welcoming. However, do be aware this a "no extras" hotels - there is a charge for internet, charge for bottled water in the room, (charge for pretty much anything extra) and over-priced hotel restaurant with marginal food.Genuine Hotels.com guest review
Staff was very courteous and friendly. Room was very nice and clean, pool was well maintained. I would not hesitate to go back to this hotel!Genuine Hotels.com guest review
"Beutiful hotel ...."
Had a great time ...very comfortable...nice staff..bar alittle pricey....Genuine Expedia guest review
It was nice, but every day that we went out and came back to the hotel we had to park farther away from our room. You may consider putting room# on the parking spaces.Genuine Expedia guest review
Because that I booked on Hotels.Com. was given a room with a view of I40 instead of something nice. Also for the same reason did not get a King Bed.Genuine Hotels.com guest review
Had an amazing stay here!! Very clean, good location, and very nice staff! The rooms are very large. Wish there was fridge in the room but still a great stay! I Highly recommend!Genuine Hotels.com guest review
"The Sheraton was perfect."
We did not want to drive in Nashville on a holiday and the hotel has a service which dropped off and picked up hotel guests every hour until 2:00AM. Courteous employees and fun ride to and from downtown. Thank you Sheraton.Genuine Expedia guest review
"Do yourself a favor."
Beautiful hotel. Friendly and out-of-their-way helpful staff. Truly enjoyed our stay.Genuine Expedia guest review
"Sheraton name doesn't mean what it used to mean"
The staff was courteous and friendly. Nice beds. No parking valet service, which is not good on a 91 degree day. Bathtub drain was partially clogged. Bathroom exhaust fan did not work. Carpet was thread bare.Genuine Hotels.com guest review
Response by Sheraton Music City We do understand that you have many choices and options when you travel, and we genuinely thank you for choosing us this time around. Although we would have liked to have made a better impression, we were happy to hear that you found our staff to be friendly and you enjoyed our Sheraton Sweet Sleeper bed. We will certainly take immediate action in fixing the issues you mentioned regarding the bathtub, exhaust fan and the carpet. I am disappointed these issues were not mentioned to us while you were staying here, we would have been happy to have our maintenance team fix them. Your business is never taken for granted and we genuinely thank you for staying with us. Warm Regards,
"Great outdoor pol"
Good roomGenuine Hotels.com guest review
"Bring ear plugs if you have kids"
This was a lovely get away for our family on our travels through Nashville. My only complaint was the lack of insullation between walls- we could hear everything in surrounding rooms; even the lovemaking that awoke my daughter ( AKWARD)!! Otherwise, very niceGenuine Hotels.com guest review
Everyone was extremely accommodating, kind and helpful! We would definitely go back to the Sheraton music city!!Genuine Expedia guest review
"Location, location, location"
This hotel while listed downtown is NO WHERE NEAR the downtown area, and Expedia has been notified of this, but continues to list as downtown. HOWEVER, they do have a shuttle that will take you downtown for $10 a person. BEAUTIFUL hotel, just incorrectly listed!Genuine Expedia guest review
"Really nice place for the money"
Rooms are awesome. the balcony is great. the property itself was magnificent. I stayed there before and will stay there again.Genuine Hotels.com guest review
This was a great place to stay. It was reasonably priced and still close enough to downtown Nashville.Genuine Hotels.com guest review
"Great features, pools were in great condition."
Very comfortable site, the best facilities of any hotel that we have stayed at during our vacation.Genuine Expedia guest review
"Good location, good price."
Easy to get to, near downtown, great shuttle service. Pool is nice, good bar/lounge. Very friendly staff.Genuine Expedia guest review
"My Top Pick for Business Travel"
This was my second stay at this hotel, and it has quickly become my top pick for business travel to Nashville. It's clean, comfortable, and the courtyard/pool view rooms are a huge perk for evening work--nothing like a home-away-from-home office in the fresh air. The bar/restaurant are great for late nights of working and deliver both on quality of […] food and service. Thanks Sheraton Music City! Read moreGenuine Hotels.com guest review
We got a great rate from Expedia, which made our stay even more enjoyable. The hotel was clean and modern and looked very upscale. Our room was also clean and well kept. The beds were comfortable, and the pillows were bountiful and plush. The towels were almost new, or so it seemed. The toiletries were nice too, Mint Mandarin or something of the sort. […] We ordered room service, and the service was fast, friendly, and very tasty. When I go to Nashville, I'll be staying here again. Read moreGenuine Expedia guest review
Not what I was expecting being so close to the Airport. Hotel was BEAUTIFUL. Staff was attentive & courteous. Rooms were nice & clean.Genuine Expedia guest review
We enjoyed the stay. The drive to downtown is roughly 15-20 minutes but the deal I got on the room made up for the drive. Hotel is older but nice and VERY large. There were many people staying at the hotel. Nice amenities. Clean room and nice staff. WiFi was $9.99 per day which stinks but other than that we enjoyed our stayGenuine Hotels.com guest review
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