Nice hotel and close to the mall.Genuine Hotels.com guest review
"Good airport shuttle"
Just stayed one night to get early flight. Reasonable value for money. A typical airport business hotel.Genuine Hotels.com guest review
"Very disappointed - expected more, and cleaner..."
After reading about this hotel and seeing the pictures I expected a great place to spend some family time. I was very disappointed with the Hotel. The rooms are very tight (weird circular design), not a clean feel overall and the lobby and restaurant are very plain. The worst of all was to find that the swimming pool has been out of order for the last […] month and no notifications were sent about that. Left half-way through and went to another Hotel downtown... Read moreGenuine Hotels.com guest review
Few friends and I booked in for a night. Warm cookies and friendly staff upon arrival. Cot delivered to our room before we could get up there ourselves. Overall nice experience - wish the beds/rooms were bigger.Genuine Hotels.com guest review
"Pool area too cold, water too cold"
Stayed there because you had a pool but the pool area was way to cold and me and my daughter would not go in. The pool room was so cold that the water was steaming and the water was not warm. My wife went in because wepaid for it and it was the principle. I would go to another hotel next time. Other hotels have more pleasurable pool areas.Genuine Hotels.com guest review
"Not a good place to stay...oh but you get a cookie"
Beds are uncomfortable, entrance to rooms are way to small, bathroom is a joke for the executive suite, hallways are filthy. When you walk in the room and see two bottles of water waiting for you, I thought this will be a good stay, walked over to open one... It had already been opened and it was half-full! Yuck! Guess they don't clean rooms here. I […] will not be staying here again. Read moreGenuine Hotels.com guest review
"Great Get away"
Very comfortable, clean and quiet! Regardless of the busy life outside! I thoroughly enjoyed my stay as a getaway for my birthday with my Mom! Thank youGenuine Hotels.com guest review
"Disappointed items of the stay"
No free breakfast, No microwave, and no fridg in the room unless you ask and then they bring one for the room. The man that brought this said they have a lot of request for them. I gave them a comment card with my name and number, but never heard from anyone. Disappointed in that!! We had been to 3 other hotels which were less expensive and had the […] other features. Read moreGenuine Expedia guest review
Parts of the hotel are updated and parts of the hotel are a bit worn out. There is nothing specifically "wrong" but the feel of the hotel is that it is caught between a clean and renovated modern hotel and a dated hotel. The road noise from the highway is fairly loud and does make it hard to sleep.Genuine Expedia guest review
"Good enough for one night"
convenient location. staff was amazing. bar area was great. not worth the $ for the night. low toilet, low shower head, crusty tub, double beds are just too small for anyone over 6 feet tall.Genuine Expedia guest review
"Good location for a night or two in Portland"
Good location though not in downtown (Old Port), still its 10 min drive to old port. plenty of parking. lots of food etc options around. large rooms, well equipped.Genuine Hotels.com guest review
Good stayGenuine Hotels.com guest review
Overall it was a good experience except I was carged 100$ on my credit card without me being aware. I had to place several calls to have the situation sorted out. At first, the accounting depart ent was not too cooperative.Genuine Hotels.com guest review
"Centrally located to local attractions"
OK except there were 4 of us staying in the room and they only provided 3 towels. Asked for extra towels and the next day still only received 3. Called the front desk to ask again and never got extra towels - had to walk around to find a housekeeping staff member to get one. This shouldn't have happened considering the cost of the room . . . . .Genuine Hotels.com guest review
I've been to a few double trees over the years dvd this one was a disappointment. Worn out rooms. Needs so refurbishing and new items. However the staff were super cheerful.Genuine Hotels.com guest review
"not worth the price"
There is no security the parking lot is wide open they even have sign that is clear about this they leave the 2nd tower unlocked anybody can just walk in .The price is way out you would think that with the high price and name that this would be a clean and secured hotel that is not the case. Also don't eat they food is very low on the chains list of […] stuff . you can swim pool is great and heated. I wish it was what I thought a good hotel should be . there was mold in bath room and hair in the bed they need to get some over sight on they hotel or change name ps I very really ever complain but sometimes you have to Read moreGenuine Expedia guest review
Excellent experience. Would recommend to others. Will definitely return.Genuine Expedia guest review
"Great location, 10 minutes to airport & old port."
Enjoyed our stay, comfortable bed, spacious room and warm cookies at check-in!Genuine Expedia guest review
"Comfortable Bed and Clean Room"
Stayed at this Hotel for 3 nights over a weekend trip to Portland, Maine. The Bed was comfortable, the room was clean and there were plenty of towels. Breakfast was ok (they could add more choices) and the could do a better job maintaing the Hotel. Overall it was a good experience.Genuine Hotels.com guest review
Outstanding staff and locationGenuine Hotels.com guest review
Staff was friendly and helpful. Quiet and comfortable room. Bed and pillows comfy. Only complaint was the price of roomGenuine Hotels.com guest review
I booked this as an unpublished rate hotel on Expedia with 3.5 stars. When we got to the hotel, check in was good and the common areas were nice, but when we got up to our room, there was a piece of paper on the door that said "wet paint". I'm not sure what was painted, as there was a lot of wear and tear on the door and it had obviously not been painted […] recently. Inside the room, there were areas of the wallpaper that had obviously cut out and patched, and there was hair on the sheets. The bathroom had been partially updated (sink and mirror) but the bathtub/shower was old and the tile appeared mildewed. The room was a good size, and many items had been updated, but everything seemed very halfway done. We had stayed at a different hotel near the airport upon arriving in Portland, and I can definitely say there are better hotels nearby for a cheaper rate. Read moreGenuine Expedia guest review
"Always choose this hotel"
I have found it to be reasonably priced, very accommodating staff and well appointed rooms. The location is good, if Malls are your thing, but it is also close to several larger industries in the Portland area.Genuine Expedia guest review
Sink did not drain. Lobby seamed dated could use some sprucing up. Room was clean and staff was helpful.Genuine Expedia guest review
"one night stay"
even it was only a one night stay over. it was a pleasant place to stay. close to all that we wanted to do.. shopping , right across the street . movie theater just up over the hill. easy to get to old orchard beach and Cape Elisabeth at Fort Henry. there is much more we would of loved to do, but ran out of time. there's still next time. and will be […] staying at the Double Tree Hilton.!!! Read moreGenuine Expedia guest review
"Good hotel very conenient to airport"
We were only there one evening, but it is in a great location to the airpoirt, a large shopping mall and other shopping and food establishments. The hotel itself was nice - have been in better and have been in far worse. Parking was plentiful and convenient.Genuine Hotels.com guest review
"musty moldy smell"
the rooms are in need of a good cleaning. the room was smelled of mold and my husband had a reaction to the smell. we could not figure out where it was coming from. The food is good and the staff is nice.Genuine Hotels.com guest review
"close to downtown and highways"
just in/out of town for required overnight stay, it was fine. Hotel was clean and quiet.Genuine Hotels.com guest review
"Pretty good but expected more"
Staff were very friendly, kind and helpful; room was clean and QUIET, but for price we paid for 2 beds - there should have been Queen size beds not the Full size mattresses that make it hard for two normal sized adults to sleep in the same bed. Beds were pretty comfortable but woke up with a stiff back both mornings. Also, shower head had lots of hard […] water stains, and was almost level to my face and I'm only 5'8"! Read moreGenuine Expedia guest review
"Love the cookies"
Room was clean and comfortable. The staff was excellent, friendly and accommodating.Genuine Hotels.com guest review
The hotel is well located and is clean and well maintained. My stay was enjoyable.Genuine Hotels.com guest review
Had some trouble with air conditioner and someone was sent to the room to fix it very fast!Genuine Expedia guest review
And they truly mean it. I have stayed at 2 other hotels in the area that claim they are pet friendly. One really wasn't friendly at all. the other just wasn't very clean. This hotel while it needs updating in the rooms, the lobby and restaurant area are nice. It's located right across from the Mall. There are many restaurants within walking distance […] although they are all chain restaurants. there is a local brew pub about a mile south of the hotel. The staff was extremely friendly. I would recommend this hotel. Read moreGenuine Hotels.com guest review
"Just outside Portland"
This hotel was just 10 mins from the main part of Portland and the price was great! Hotel staff were very pleasant and accommodating. The room was clean but on the smaller size. If your looking for a great view you will only see a strip mall but for the price it's great.Genuine Expedia guest review
"Way too over priced!!"
The hotel was OK but the price was high for the location and the shape of the hotel is in. Pictures are very deceiving.Genuine Hotels.com guest review
It met our expectations.not bad for the price. Would stay again. Staff Was Great And We Met Julio who worked as room service and he was friendly and helpful as well.Genuine Expedia guest review
Enjoyed a short workout at the spacious gym, a swim in the heated pool, and a pleasant nights sleep in a clean room with comfy king bed. Only complaint was that the walls were very thin and I could hear the other guests as well as the ice machine that was way down the hall. The bathroom was clearly updated, but the attention to detail was lacking (rust […] stains not covered all the way by the new paint, incomplete caulking, etc. - overall very minor but noticeable). Read moreGenuine Expedia guest review
"Old Gray Lady"
This is a fine business hotel. It shows its age and is in desperate need of a face lift. But the beds are comfortable. The location is great as you have Starbucks and Chipotle within 100 yards. The lounge area is nice and big, although the bar servers on the night I was there were not overly friendly and welcoming. Go figure.Genuine Hotels.com guest review
"Average airport hotel, mostly harmless."
Pretty standard for an airport hotel, next to mall and lots of construction - but thankfully nice and quiet at night. Staff made an error at check-in - someone (who had several dogs) was already in our room, but they fixed the mistake quickly and moved us to a new room.Genuine Expedia guest review
"Close to everything"
RelaxingGenuine Hotels.com guest review
"Not worth the extra cost"
For some reason, we were put into a handicap accessible room. No bath tub, just a standing shower with curtain, which resulted in the bathroom floor being wet after one shower. The bed was not comfortable; too hard and the pillows were "limp". The parking lot is under construction, and parking was horrible. Definitely not worth the extra moneyGenuine Hotels.com guest review
"Not a hotel if you need broadband Internet"
I liked this hotel - BUT the broadband speeds were not acceptable. I need fast internet access for my work and it was impossible to get anything done. The free service was about 200K and I decided to pay for the 'fast' internet service - which got me up to '350K'. These speeds are fine if you live in 1995 but for 2014?Genuine Hotels.com guest review
"Construction is almost done"
The past year the construction around the entrance and parking lot of the hotel has been a real issue. You have limited access to the front of the hotel doors and the the parking lot is poorly lit and littered with barricades and cones. The good news is -- they are building a Starbucks just across the parking lot!Genuine Hotels.com guest review
"Great staff, musty room"
The room was nice, and appeared to be quite clean, but there was a musty smell that was quite pungent. It smelled as if someone had smoked in there, or that there was mold or something. I could not see anything wrong, but it was good to get outdoors. The staff were very nice and helpful, and the shower was great. I did tell them at the desk about the […] smell, and I suspect it has something to do with the windows being sealed and there not being sufficient air exchange. Read moreGenuine Expedia guest review
"Great pit stop"
I am originally from Portland, this was my first visit back since I moved. I wanted to be close to PWM for an early morning flight; stayed here only one night (really only about 6 hours). This place was perfect, due to proximity price and parking.Genuine Hotels.com guest review
Room was clean. Most important part. Staff was friendly, close to airport, starbucks and Chipolte within right outside of hotel. Will stay there again!Genuine Hotels.com guest review
"Close to mall and restaurants"
They really need to redo their parking lotGenuine Hotels.com guest review
goodGenuine Hotels.com guest review
"rooms need to be updated"
rooms need to be updated and you better have an SUV because the parking lot looks like a minefield.Genuine Expedia guest review
Everything was great especially the service, the only thing was our windows to look out side were so dirty it hurt my eyes to look outside! But I would stay there again!!!Genuine Hotels.com guest review
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