"Trip to Portland Maine"
We booked a non-smoking king room and ended-up with a room that smelled like smoke the entire stay. I booked 2 rooms and were put on two seperate floors.Genuine Expedia guest review
"GOT GREAT PRICE ON UNPUBLISHED RATES"
BEST DEAL IN PORTLAND. I PAID 1/2 PRICE ON EXPEDIA UNPUBLISHED RATES. VERY GOO LOCATION!Genuine Expedia guest review
"Very Pleasantly Surprised"
Book it! I've always wanted to stay in these two round hotels since I was a little girl. My husband booked a room as a surprise. I was very pleased with this hotel. Staff was extremely friendly and helpful from the get go. There was a hockey tournement in town so there were A LOT of kids running around with parents trying to attend to them and their […] things, while check in. My husband and I mentioned how helpful the hotel staff was with these families. We thought it was great! The hotel is located across the street from the mall and you'll have your pick of restaurants. Our room was airy, bright, very clean. The bed was so comfortable we had a hard time getting up in the morning. We will definitely book this hotel again. Next time, we'll take the time to enjoy the bar and pool :) Read moreGenuine Hotels.com guest review
"nice, clean room and great restaurant"
The room was spacious and clean. The restaurant's food and service were excellent. We'd go again, and hope to sometime.Genuine Hotels.com guest review
"Good for the reduced rate"
For the reduced rate it was a good deal. Good location.Genuine Expedia guest review
"Good experience and value for the price"
Very comfortable beds. Small restaurant with attentive staff and good food. Bathroom lighting subpar. Small but well heated indoor pool. Overall a very good experience.Genuine Expedia guest review
pleasant , across the MALL, great freshly baked cookies at check -in!- We've stayed few times alreadyGenuine Expedia guest review
"Great stay for a couple visiting Portland"
This hotel is a great deal for your buck. Just 10 minutes away from downtown Portland. Hotel is literally across the street from the Maine Mall with great shops and restaurants. Also, walking distance from Cracker Barrel. Staff is very friendly and accommodates all of your needs. Received a nice warm cookie during my arrival. It’s my girlfriend and […] I first stay in Portland and we definitely plan on visiting again in the summer of 2013. Read moreGenuine Expedia guest review
"A good hotel that suited our needs"
We just spent a few days at this hotel over the Thanksgiving holiday. Travelled with a young family, brought our dog also. Room was clean and we were in the West tower. Pool was a bonus and was used by us each day for the kids - it is showing its age, but was clean and there were plenty of clean towels available. Plenty of chain stores and restaurants […] in the area (we ate out all the time), and its only a 10min drive to Portland city center. An enjoyable stay. Read moreGenuine Hotels.com guest review
Very good night. Great location, and staff.Genuine Hotels.com guest review
Nice and clean place at a great price! I would recommend staying hereGenuine Expedia guest review
We had no complaints about this hotel and loved the warm cookies upon arrival. We also appreciated the shuttle service for free to the airport. I would recommend this property.Genuine Expedia guest review
"Great for what I needed"
I only used the hotel as a place to sleep the night before a conference in Portland, so I did not spend time anywhere besides my room, or use any of the amenities. My check in experience was great. Kurt (Curt?) at the desk was warm, clear and welcoming. He was terrific. When I exited the elevator to go to my room after checking in, the area smelled […] like someone had been smoking. This happened again when I came back later. There was no smell in my room though. The room was fine in terms of comfort, arrangement and having all the things I might need. On the negative side, the bedspread had a small stain or soiled area on it (which is a little creepy) and I could hear some intermittent noise from the rooms next to me. Once I had earplugs in, everything was fine and the bed was quite comfortable. Unfortunately, the Wolfgang Puck single brew cup of coffee was so awful that after the first sip I had to throw it away. Read moreGenuine Expedia guest review
"Out of towners"
Enjoyed the accomodations would have appreciated the bar being open later but overall very satisfied.Genuine Hotels.com guest review
"Wonderful hotel on the inside."
Hotel was wonderful, but we did not appreciate the drunks hanging around the entranceway smoking cigarettes and swearing up a storm.Genuine Expedia guest review
"Convienient for airport and downtown"
Good value for money. If you cannot be in town, this is close to the action and close to the mall if you are so inclined. Good shuttle to the airport.Genuine Expedia guest review
Clean rooms, excellent front desk service, slow elevatorsGenuine Hotels.com guest review
"stay before flying out of town"
The hotel is very close to mall, it is Not near downtown Portland. If you are wanting to visit or stay in Portland this is not the hotel for you. IT is across from the mall and lots of stores and chain restaurants. The room was small but comfortable. Comfortable pillow top bed...Soft sheets, lots of pillows, lots of soft bath towels. The pool area was […] nice and clean . Well maintained. Read moreGenuine Hotels.com guest review
It was my first time in Maine and let me tell you that it was really beautiful I was around everything me and my family were so surprised if you are visiting Maine and want to be around the more urban/townsy side of town I suggest going to the Doubletree by HiltonGenuine Hotels.com guest review
The bar & restaurant are understaffed. I won't blame long wait times, no service on staff, they were just having to serve more folks than they could.bed was not comfortable, sheets very scratchy.Genuine Hotels.com guest review
Nice place. Overpriced. Wanted to eat in the evening but couldn't get attention of bartender so went elsewhere. Excellent breakfast buffet, but it should be complimentary.Genuine Hotels.com guest review
Good value and suited our purpose. Recommend hotel remodel some areas like pool facility but overall comfortable stay with friendly and responsive staff.Genuine Expedia guest review
"Not the Doubletree we know"
We are used to a much higher quality from a Doubletree property. This is an old Wyndam and it has not been updated. The rooms are the same size as a Holiday Inn. There was no frig or microwave in the room or available anywhere. The closet was half size and only three drawers in the dresser. If you stay around here try the Hampton instead.Genuine Expedia guest review
"Doubletree stay Portland ME Aug 2012"
Front desk attendant , Tyler, has kind of an abrupt attitude. Otherwise, everyone else was nice.Genuine Expedia guest review
"Great family hotel"
Very good hotel would stay again. Very friendly and helpful staff. Pool was greatGenuine Expedia guest review
not worth the money they charge - everything was somewhat run down and the rooms were second rate - not very comfortable - on top of that I had ordered a King bed and got 2 queens.Genuine Expedia guest review
"Convenient to all of Portland"
Hotel seems to be showing it's age but room was nice but rather over priced. Easy access to interstate, downtown Portland and waterfront areaGenuine Hotels.com guest review
"Old, tired hotel"
I was completely disappointed with this hotel. It was an old tired hotel that had been partially renovated with some paint, a granite countertop in the bathroom, and not much else. The lobby in the West building was AWFUL. Depressing, cold, empty, totally out-of-date and awful. Even the parking lot was falling apart. The only (ONLY) nice part of the […] hotel was the pool. It was decent. I can't believe the price Doubletree charges for the quality of the room, and the hotel in general. I will not stay here again. Read moreGenuine Expedia guest review
Hotel has been recently upgraded/renovated. All clean and new.Genuine Expedia guest review
"Wouldn't be my first choice!"
The bathrooms are clean, but, overall not in good condition. There was mold in the shower and rust around the outside of the tub. The blamkets on the bed were way to short for such a large bed and you had to untuck the blanket every night to get it to extend over your body. The bartenders were sullen and one kept talking on the phone to his EX mother […] in law while he kept me waiting over 5 minutes to by a bottle of water. Read moreGenuine Expedia guest review
"Good place for a stop over in South Portland"
Room was clean. Staff was pleasant and greeted you with a warm cookie. Nice touch.Genuine Expedia guest review
"Terrible night counter staff individual!!!!!"
this would be a great hotel, but only if they get rid of the lousy night counter guy named Tyler. He was rude to all guest he spoke with, and did not care one bit about taking care of any customer concerns. The only way I able too was by waiting till morning and speaking with the manager, this happened 4 out of the 5 days I spent there. The rest of […] the staff was very nice and helpful. But I will never stay there again as long he is there! Read moreGenuine Expedia guest review
"Horrible hotel experience"
If they are going to have a convention with people dressed in costumes and having the hotel floors smell like spray paint they should warn people was hard to get from Car to elevator without people for the anime convention giving me my husband bad looks I wont be staying there again. And to top it off after 200 users they don't have wifiGenuine Expedia guest review
Hotel was nice but front desk service very mediocre.Genuine Hotels.com guest review
"Excellant for our intentions"
We acme to see a Sea Dogs game and found it very friendly and comfortable......cookies are excellant!!Genuine Expedia guest review
"Would definitely recommend"
SUPER friendly staff, great room for the rate, warm cookies at check-in were top-notchGenuine Expedia guest review
"A must stay!"
Loved this hotel, The Indoor Pool and Fitness Center are spectacular!Genuine Expedia guest review
it was very nice place and centrally located to the downtown Portland.Genuine Expedia guest review
"Extremely friendly staff/ a couple things to check"
The staff was extremely helpful and pleasant. Our tub would not drain properly. And, our door did not close or unlock easily. Once, we returned and found our door slightly opened. Otherwise after checking these things out, we would stay again.Genuine Expedia guest review
"relaxing in comfort"
The room was very clean. The bed linens had a feeling if luxury. The towels were large, soft and plentiful as were the pillows. Although facing the street; and across from The Maine Mall; I didn't hear any noise from it or the other rooms. The selection of places to eat within walking distance was wonderful. I thoroughly enjoyed walking to the only […] Cracker Barrel Restaurant in Maine. Read moreGenuine Hotels.com guest review
The only thing I would "complain" about was the smell of cigarettes in the hallway of the floor I was staying on. It's supposed to be smoke free. Other than that, the hotel is in a great location. It's across the street from the Maine Mall and not even a mile from the highways. Portland is easily accessible as well. I had room service and the food was […] very good. A little pricey, but that was expected. I would stay here again if the price is right. Read moreGenuine Hotels.com guest review
"new name, new people - all good"
very very pleasant and helpful staff. that's the best part. mostly refurbished from the previous brand name. An added Mexican restaurant next door is a plus. Some beds have the 'London' syndrome, it sags in the middle.Genuine Expedia guest review
Only issue was the water in the shower never got hot :(Genuine Hotels.com guest review
"Mothers Day Staycation"
Everything was fantastic except for room service. We found that the hotel offered to pre order breakfast. Seeing as the next morning was mothers Day and all the restaurants would be packed this was a great option. My wife could enjoy a great Mothers Day breakfast in bed and avoid the crowds. So we filled out the card and left it on our door for collection. […] The card was collected but breakfast never showed up. We were so looking forward to it but it never came. I figured because the hotel seemed busy and it was Mothers Day they were just running behind. It still hadn't arrived by the time we were ready to check out so we sought out a meal elsewhere. Read moreGenuine Hotels.com guest review
"Comfortable Hotel with Indoor Pool"
The DoubleTree by Hilton in South Portland is a well known land mark as it is two round towers. It is conveniently located, off the interstate. I chose this hotel because of the indoor pool and was traveling with my two children. They enjoyed their time in the pool. The staff was polite and helpful. The room itself was comfortable and updated. The downside […] of this hotel is that the pool area itself is in disrepair and the hallways need updating. Also, the traffic from the interstate could be heard from my room. Overall, I would stay there again. Read moreGenuine Hotels.com guest review
We seemed to get a free upgrade to the executive floor and it was beautiful. The only reason it's a four is because it's a little out of the way and didn't have a hot tub.Genuine Expedia guest review
"A pleasure every time"
We have stayed at the Double Tree a few times and it is ALWAYS a pleasure. The beds are really comfortable, VERY pleasant staff and nothing is ever a bother. The swimming pool is beyond anything else I have ever seen. It is one of the biggest inside heated pools I have ever been able to swim in. The kids also like the fact that the hotel is round and […] that Cracker Barrell is right next door as well as the Maine Mall. It may cost a few dollars more than another hotel we stayed at down the street but like the old saying goes, you get what you pay for. We will always stay at the Double Tree when we are in the South Portland area!! Read moreGenuine Expedia guest review
"Would stay again."
Stayed one nite only. Just went under a new remodel. Rooms were very clean and spacious. Small bathroom. Did not eat at the Cafe. Looked nice and clean. Good stay.Genuine Expedia guest review
"much better than before"
it is a comfortable place with all the needed amenities. Staff were simply delightful compared to the past hotel management. they do go out of their way to accommodate you. it was a pleasant surprise. it is not a Conrad or Waldorf Astoria, but if you don't mind a little less, and not too picky, it is a good place to stay. Hotel shuttle certainly he […] lps. Read moreGenuine Expedia guest review
"Comfortable and Welcoming"
The staff was very helpful and kind. The room was clean, comfortable, and a good value, much nicer than rooms at a similar price. I look forward to staying there again.Genuine Hotels.com guest review
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