"Close to mall and restaurants"
They really need to redo their parking lotGenuine Hotels.com guest review
goodGenuine Hotels.com guest review
"rooms need to be updated"
rooms need to be updated and you better have an SUV because the parking lot looks like a minefield.Genuine Expedia guest review
Everything was great especially the service, the only thing was our windows to look out side were so dirty it hurt my eyes to look outside! But I would stay there again!!!Genuine Hotels.com guest review
"Weekend hockey tournament"
Everything was great at the hotel itself. The only problem was when you have 6 hockey teams of 6-9 yr olds (12-15 kids per team) and their families all trying to check in within a very short time span.Genuine Expedia guest review
Room was stale. Not clean and lacked shine. Cookies were nice. Don't think I will stay again.Genuine Hotels.com guest review
"2 day get away"
Pool area was very nice and staff was great. Room was a little run down and not the cleanest room I have ever been in. Parking lot was a mess. Very hard to find a spot to park. We got a very good deal for the room, so for the price I was not disappointed.Genuine Expedia guest review
"I do not want my name used or displayed."
The Blanket on the bed was totally unsatisfactory. It would be better if the blanket was not between two sheets and the blanket was big enough to cover from head to roe.Genuine Hotels.com guest review
"Great service, registration and parking was not."
When arriving at the hotel, the entrance parking was full. Parked behind a work vehicle and the hotels shuttle... Registered and then had to reverse out of an inconvenient entrance because the work vehicles blocked the exit. The parking lot was not plowed and parking was a hassle.Genuine Expedia guest review
"cloto the activity we were attending."
We were very satisfied with our stay at Doubletree of Hilton. We especially were pleased with the comfort of the beds. It was also nice to have a restaurant right in the hotel, so that we didn't have to eat out, unless we chose to.Genuine Hotels.com guest review
"Annoyingly Thin Walls make for a Noisy Hotel"
Overall the rooms were clean, well furnished, the staff was extremely courteous, but the walls are extremely thin and every sound carries through the place. The exhaust fans in the bathrooms are extremely noisy; I assume they are just plain worn out, the bearings in the fan are shot and they need to be replaced. I could turn off the one in my bathroom, […] but whenever the guy in the neighboring room turned his on there was no sleeping in my room. Not sure what else it was but something else kept roaring and whooshing randomly throughout the night as well. And the parking lot is all torn up. Who redoes their parking lot in the middle of the Maine winter? Read moreGenuine Hotels.com guest review
"CONVENIENT LOCATION WHILE WE WERE VISTIING FRIENDS"
STAYED FOR THE SECOND TIME IN ONE MONTH FOR THE NIGHT WHILE VISITING FRIENDS IN S. PORTLAND. FRIENDLY STAFF, LOVE THE WARM COOKIE UPON ARRIVAL ;) - SAT AT THE BAR FOR A DRINK BEFORE WE LEFT - STAFF WAS GREAT. LOOKING FORWARD TO OUR NEXT STAY WHEN THE POOL IS OPEN.Genuine Expedia guest review
We went out for my wife's birthday and when we told them we came to stay they gave us an upgrade since it was my wife's birthday. The staff even went as far as getting her a birthday card and I have never had this happen before. It is just the little things that will brings us back there again in the future. I am very happy with this place.Genuine Hotels.com guest review
"Nice place to stay"
The room was nice and clean. I wish the water pressure in the shower was stronger but all hotels seem to have the water saver technology which makes for a longer shower.Genuine Hotels.com guest review
"Fine but a little pricey for the area"
Everything was fine. Room was clean and staff was friendly. There is construction going on outside which makes the parking area sort of a mess. I have no complaints but there hotels nearby that are just as nice for considerable less money per night. Plus they include a free breakfast. A free breakfast and a lower rate would make this place perfect.Genuine Hotels.com guest review
Everything about this hotel was in perfect condition and was paradise in the winter.Genuine Expedia guest review
"overnight for New Years"
we were only there for one night to attend a friend's party that lived near by. Check in was a breeze, was handed a warm chocolate chip cookie for myself and my husband, received a business card for best taxi service and off to our room we went. Room was clean and bed and pillows were super comfy. My only complaint was the poor drainage in the bathroom […] sink. Read moreGenuine Expedia guest review
"Beds sagged to middle"
vending machine right outside door very loud..unable to sleepGenuine Expedia guest review
The hotel was in a perfect location for our shopping weekend. The location across from the Maine Mall, proximity to Portland and Freeport made for a very relaxing weekend.Genuine Expedia guest review
Excellent stay my only complaint was the parking area was under construction so finding a parking spot was a nightmare. Otherwise a great stay and you can't beat warm cookies at check-in!!Genuine Hotels.com guest review
Didn't like being charge an extra $50 For nothing in returnGenuine Hotels.com guest review
Quick shuttle to hotel. Fast check in. Slow elevator. Nice pool. Enjoyed food in Executive lounge. A few issues with TV remote and microwave but nothing that needed fixing while I was there and I left them a list. Very convenient to walk across street to Maine Mall. Comfortable bed. Liked having easy chair and good reading light.Genuine Hotels.com guest review
"Room smelled like an ashtray"
Overall we were extremely disappointed and surprised. Usually a Hilton is a sure bet. We arrived early and was told we couldn;t get an early check-in but that we could "keep calling every 20 min to see if the room was ready." ??? The Residence Inn by Marriott was happy to accomodate us early the week prior but kindly asked to give them an hour. The […] hotel grounds were under construction and there was no place to walk my dog, which would have been a good thing for someone to tell me when I called to say I was bringing one. I will say that I did appreciate the absence of a nonrefundable pet deposit. The hotel was extremely dated and dark, very shabby in appearance. Our room didn;t have windows that would open and it REEKED like an ashtray. We would have complained if we hadn't had only had to be there for one night. Breakfast prices were exorbitant for a hotel of this quality. We won't be returning unless it's as a last resort. Hopefully the Hilton corporation will throw some dollars this hotel's way to spruce it up. Read moreGenuine Hotels.com guest review
"Friendly staff, beautiful hotel."
Wonderful staff, friendly and helpful. The only drawback was being woken up by the sound of the traffic nearby.Genuine Expedia guest review
"Next to Chipotle!!"
The hotel is showing some wear and tear but it's clean. Parking is limited and theirs a construction site next door! Overall I'd stay there again but don't not on par with other Double Trees. FYI- Staff was very nice!Genuine Hotels.com guest review
"Found our misplaced reservation"
When we arrived there was no record of our reservation, but right off they assured us we would have a room. In about 15 minutes they had confirmed our reservation with Expedia. Also gave us extra cookies.Genuine Expedia guest review
Our stay was very comfortable. Everyone was very friendly and helpful to us. The only complaint we had was the bathroom was very small. The room was clean and location of hotel within a reasonable driving distance to the attractions we wanted to visit.Genuine Hotels.com guest review
"TINY bathroom - not great overall value"
As with other stays through Hotels-dot-com, we were placed in a noisy section, near a slamming door and noisy elevator. Room was nice, bed was great, but bathroom door barely cleared the topilet, VERY TINY. Emplyees were great, polite and very procefsisonal, but for the price, I was disappointred in the overal value.Genuine Hotels.com guest review
"Balm for the Soul!"
We had just driven over eight hours straight and were exhausted. The ladies at the front desk were so welcoming and helpful and even offered us a chocolate chip cookie! Our rooms were very clean, the bed and pillows were like sleeping on a cloud. We all were in a much better frame of mine the next morning and had a great breakfast before hitting the […] road. Read moreGenuine Expedia guest review
One night stay. Easy access to DT. The bathroom had mold. Poor lighting and mirrors, made it difficult to apply makeup etc.Genuine Expedia guest review
"fast and friendly = rest and relaxation"
Thea service was friendly and fun. The room was oh so large and comfy. The price was reasonable. We will stay here again.Genuine Hotels.com guest review
the outside and lobby of the hotel looks terrible. it needs landscaping, cleaning and painting. the rooms are not maintained. my room smelled like dirty feet. i had to change rooms and i had a business delux room.Genuine Hotels.com guest review
"Pretty nice Doubletree"
We stayed at this hotel just one night. It was a stop on our East coast trip we took. The lobby and front desk team were very friendly. The lobby was nice and clean. The elevator was in need of some cleaning and the door entering the room was a little rickety. The room itself appeared to be clean and fairly well kept. I moved the ottoman and found under […] there had no been vacuumed when the past guests were gone. That wasn't a great discovery, the nightstands had some beverage rings on them but overall the room felt very comfortable. Read moreGenuine Expedia guest review
.....just a decent place to rest for the night. Staff was great. There something g a out those cookies when you check in......Genuine Expedia guest review
"Great for shopping weekend"
Only things I wish were different would be a small fridge and mini safe in the room. Otherwise, everything was delightful.Genuine Hotels.com guest review
the exterior windows could have used a good cleaningGenuine Hotels.com guest review
"You Don't Get What you Pay for"
For the price we paid for a one night stay in a single room with 2 queen beds, we could have stayed in a much nicer hotel in a much nicer location. This hotel is run down, on the outskirts of town, and ought to at least include breakfast when the price is above $300/night. The pool is indoors, and had no hot tub.Genuine Expedia guest review
"One night Stay"
The hotel was nice and clean and the staff was friendly. I did not think the rooms were anything special and definitely not worth the money.Genuine Expedia guest review
"Great location close to the airport."
Find Tristen the shuttle driver for great restaurant review's (good job Tristen), the whole staff was great! Nice & quiet, GREAT Beds, FREE parking...Awsome place!Genuine Expedia guest review
"Nice hotel, Good location, shuttle service great,"
Very pleasant, No problems encountered, Shuttle picked us up at airport, Personnel very accommodating.Genuine Expedia guest review
"Too expensive or the quality of the hotel"
This was a nice room with a terrible view of roof and parking lot. We've paid much less for better hotels and bigger rooms in New York City, Paris and Las Vegas. We paid much more here for a room that was located on a commercial strip. This was a disappointment, and if we weren't desperate for a room we would have passed.Genuine Hotels.com guest review
"Nice hotel in Portland"
Nice hotel - staff was able to suggest places to tour and personally recommended touring companyGenuine Expedia guest review
"Great stay just outside downtown Portland!"
We made a stop in Portland for one evening on our way from NYC up to Acadia. The room was conveniently located off the highway, and just a 10 minute drive to downtown Portland, where we spent the majority of our time. The room was clean, large and very comfortable. The staff was super friendly and accommodating. While I'd personally prefer to stay within […] the city itself, if that is not an option I would happily return to the DoubleTree! It's convenient enough, clean and very comfortable. Read moreGenuine Hotels.com guest review
"stayed two nights"
We stayed at the hilton as we couldn't get an add'l 2 nites at the previous hotel to complete our 6 day stay. the hotel is beautiful ,close to all the popular franchise restaurants and retail stores. The room was shaped like a piece of pie, sounds interesting but very cramped when you had to go through a narrow short hallway. They have a beautiful bar […] and the restaurant has a great breakfast buffet and menu ala carte. Over all it was a nice room but too small. Service was very good. Read moreGenuine Hotels.com guest review
I love how they welcome you with delicious cookies. The people at the front desk were very friendly.Genuine Hotels.com guest review
"Great centered place"
Great hotel.. Centered in the heart of portland.. Many restaurants around it, beaches are few miles away.. Would stay there again and recommendGenuine Expedia guest review
"Not worth the money."
For the money we paid this hotel is not maintained at all. The pictures on the website are not accurate. The rooms are fine, but very basic. The bathroom boasted samples of travel sized items that weren't even there. The outside property is disgusting. If it weren't for some activity at the front you would think it was abandoned. The parking lot is […] dirty with cracked concrete. The landscaping is overgrown and messy. The rugs in the hotel are dingy and seem dirty. The pool doesn't match the picture on the website. It was light blue with chipping paint inside the pool. All the money they charge doesn't seem to go back into fixing it up. One would think for over 200.00 a night you would get a nicer hotel than that one. Read moreGenuine Expedia guest review
"Very nice and super close to the Portland Jetport"
Everything was great about this hotel, very comfy beds, great customer service the only negative thing I have to say about our stay is the power went out the night we were there and nobody did anything to help the situation. No candles or flashlights were offered. No discount was given for our night being ruined. I just expected a little more from such […] a repuatable hotel. With that being said, it was still a wonderful hotel and bad weather knocking out the power would not deter me from staying there again! Read moreGenuine Hotels.com guest review
"Roomy and very nice"
The people here were very friendly and the room was spacious.Genuine Hotels.com guest review
"Hotels.com took my reservation, but didn't deliver"
I'm very angry. I got a confirmation from hotels.com for a last-minute booking, and I left on a 240-mile drive. But 20 minutes from home, I got an email saying the hotel was NOT available. After waiting 22 minutes for "Customer Service," I was offered an alternative -- a SMOKING room about 30 minutes away. I was furious, but it was now 1 a.m. and I […] had no choice. In cases like this, hotels.com should NOT email a confirmation until you're SURE that the room is available. Once your guest is on the road, it's very hard to turn back when you discover "no room at the inn." Read moreGenuine Hotels.com guest review
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