"Beds sagged to middle"
vending machine right outside door very loud..unable to sleepGenuine Expedia guest review
The hotel was in a perfect location for our shopping weekend. The location across from the Maine Mall, proximity to Portland and Freeport made for a very relaxing weekend.Genuine Expedia guest review
Excellent stay my only complaint was the parking area was under construction so finding a parking spot was a nightmare. Otherwise a great stay and you can't beat warm cookies at check-in!!Genuine Hotels.com guest review
Didn't like being charge an extra $50 For nothing in returnGenuine Hotels.com guest review
Quick shuttle to hotel. Fast check in. Slow elevator. Nice pool. Enjoyed food in Executive lounge. A few issues with TV remote and microwave but nothing that needed fixing while I was there and I left them a list. Very convenient to walk across street to Maine Mall. Comfortable bed. Liked having easy chair and good reading light.Genuine Hotels.com guest review
"Room smelled like an ashtray"
Overall we were extremely disappointed and surprised. Usually a Hilton is a sure bet. We arrived early and was told we couldn;t get an early check-in but that we could "keep calling every 20 min to see if the room was ready." ??? The Residence Inn by Marriott was happy to accomodate us early the week prior but kindly asked to give them an hour. The […] hotel grounds were under construction and there was no place to walk my dog, which would have been a good thing for someone to tell me when I called to say I was bringing one. I will say that I did appreciate the absence of a nonrefundable pet deposit. The hotel was extremely dated and dark, very shabby in appearance. Our room didn;t have windows that would open and it REEKED like an ashtray. We would have complained if we hadn't had only had to be there for one night. Breakfast prices were exorbitant for a hotel of this quality. We won't be returning unless it's as a last resort. Hopefully the Hilton corporation will throw some dollars this hotel's way to spruce it up. Read moreGenuine Hotels.com guest review
"Friendly staff, beautiful hotel."
Wonderful staff, friendly and helpful. The only drawback was being woken up by the sound of the traffic nearby.Genuine Expedia guest review
"Next to Chipotle!!"
The hotel is showing some wear and tear but it's clean. Parking is limited and theirs a construction site next door! Overall I'd stay there again but don't not on par with other Double Trees. FYI- Staff was very nice!Genuine Hotels.com guest review
"Found our misplaced reservation"
When we arrived there was no record of our reservation, but right off they assured us we would have a room. In about 15 minutes they had confirmed our reservation with Expedia. Also gave us extra cookies.Genuine Expedia guest review
Our stay was very comfortable. Everyone was very friendly and helpful to us. The only complaint we had was the bathroom was very small. The room was clean and location of hotel within a reasonable driving distance to the attractions we wanted to visit.Genuine Hotels.com guest review
"TINY bathroom - not great overall value"
As with other stays through Hotels-dot-com, we were placed in a noisy section, near a slamming door and noisy elevator. Room was nice, bed was great, but bathroom door barely cleared the topilet, VERY TINY. Emplyees were great, polite and very procefsisonal, but for the price, I was disappointred in the overal value.Genuine Hotels.com guest review
"Balm for the Soul!"
We had just driven over eight hours straight and were exhausted. The ladies at the front desk were so welcoming and helpful and even offered us a chocolate chip cookie! Our rooms were very clean, the bed and pillows were like sleeping on a cloud. We all were in a much better frame of mine the next morning and had a great breakfast before hitting the […] road. Read moreGenuine Expedia guest review
One night stay. Easy access to DT. The bathroom had mold. Poor lighting and mirrors, made it difficult to apply makeup etc.Genuine Expedia guest review
"fast and friendly = rest and relaxation"
Thea service was friendly and fun. The room was oh so large and comfy. The price was reasonable. We will stay here again.Genuine Hotels.com guest review
the outside and lobby of the hotel looks terrible. it needs landscaping, cleaning and painting. the rooms are not maintained. my room smelled like dirty feet. i had to change rooms and i had a business delux room.Genuine Hotels.com guest review
"Pretty nice Doubletree"
We stayed at this hotel just one night. It was a stop on our East coast trip we took. The lobby and front desk team were very friendly. The lobby was nice and clean. The elevator was in need of some cleaning and the door entering the room was a little rickety. The room itself appeared to be clean and fairly well kept. I moved the ottoman and found under […] there had no been vacuumed when the past guests were gone. That wasn't a great discovery, the nightstands had some beverage rings on them but overall the room felt very comfortable. Read moreGenuine Expedia guest review
.....just a decent place to rest for the night. Staff was great. There something g a out those cookies when you check in......Genuine Expedia guest review
"Great for shopping weekend"
Only things I wish were different would be a small fridge and mini safe in the room. Otherwise, everything was delightful.Genuine Hotels.com guest review
the exterior windows could have used a good cleaningGenuine Hotels.com guest review
"You Don't Get What you Pay for"
For the price we paid for a one night stay in a single room with 2 queen beds, we could have stayed in a much nicer hotel in a much nicer location. This hotel is run down, on the outskirts of town, and ought to at least include breakfast when the price is above $300/night. The pool is indoors, and had no hot tub.Genuine Expedia guest review
"One night Stay"
The hotel was nice and clean and the staff was friendly. I did not think the rooms were anything special and definitely not worth the money.Genuine Expedia guest review
"Great location close to the airport."
Find Tristen the shuttle driver for great restaurant review's (good job Tristen), the whole staff was great! Nice & quiet, GREAT Beds, FREE parking...Awsome place!Genuine Expedia guest review
"Nice hotel, Good location, shuttle service great,"
Very pleasant, No problems encountered, Shuttle picked us up at airport, Personnel very accommodating.Genuine Expedia guest review
"Too expensive or the quality of the hotel"
This was a nice room with a terrible view of roof and parking lot. We've paid much less for better hotels and bigger rooms in New York City, Paris and Las Vegas. We paid much more here for a room that was located on a commercial strip. This was a disappointment, and if we weren't desperate for a room we would have passed.Genuine Hotels.com guest review
"Nice hotel in Portland"
Nice hotel - staff was able to suggest places to tour and personally recommended touring companyGenuine Expedia guest review
"Great stay just outside downtown Portland!"
We made a stop in Portland for one evening on our way from NYC up to Acadia. The room was conveniently located off the highway, and just a 10 minute drive to downtown Portland, where we spent the majority of our time. The room was clean, large and very comfortable. The staff was super friendly and accommodating. While I'd personally prefer to stay within […] the city itself, if that is not an option I would happily return to the DoubleTree! It's convenient enough, clean and very comfortable. Read moreGenuine Hotels.com guest review
"stayed two nights"
We stayed at the hilton as we couldn't get an add'l 2 nites at the previous hotel to complete our 6 day stay. the hotel is beautiful ,close to all the popular franchise restaurants and retail stores. The room was shaped like a piece of pie, sounds interesting but very cramped when you had to go through a narrow short hallway. They have a beautiful bar […] and the restaurant has a great breakfast buffet and menu ala carte. Over all it was a nice room but too small. Service was very good. Read moreGenuine Hotels.com guest review
I love how they welcome you with delicious cookies. The people at the front desk were very friendly.Genuine Hotels.com guest review
"Great centered place"
Great hotel.. Centered in the heart of portland.. Many restaurants around it, beaches are few miles away.. Would stay there again and recommendGenuine Expedia guest review
"Not worth the money."
For the money we paid this hotel is not maintained at all. The pictures on the website are not accurate. The rooms are fine, but very basic. The bathroom boasted samples of travel sized items that weren't even there. The outside property is disgusting. If it weren't for some activity at the front you would think it was abandoned. The parking lot is […] dirty with cracked concrete. The landscaping is overgrown and messy. The rugs in the hotel are dingy and seem dirty. The pool doesn't match the picture on the website. It was light blue with chipping paint inside the pool. All the money they charge doesn't seem to go back into fixing it up. One would think for over 200.00 a night you would get a nicer hotel than that one. Read moreGenuine Expedia guest review
"Very nice and super close to the Portland Jetport"
Everything was great about this hotel, very comfy beds, great customer service the only negative thing I have to say about our stay is the power went out the night we were there and nobody did anything to help the situation. No candles or flashlights were offered. No discount was given for our night being ruined. I just expected a little more from such […] a repuatable hotel. With that being said, it was still a wonderful hotel and bad weather knocking out the power would not deter me from staying there again! Read moreGenuine Hotels.com guest review
"Roomy and very nice"
The people here were very friendly and the room was spacious.Genuine Hotels.com guest review
"Hotels.com took my reservation, but didn't deliver"
I'm very angry. I got a confirmation from hotels.com for a last-minute booking, and I left on a 240-mile drive. But 20 minutes from home, I got an email saying the hotel was NOT available. After waiting 22 minutes for "Customer Service," I was offered an alternative -- a SMOKING room about 30 minutes away. I was furious, but it was now 1 a.m. and I […] had no choice. In cases like this, hotels.com should NOT email a confirmation until you're SURE that the room is available. Once your guest is on the road, it's very hard to turn back when you discover "no room at the inn." Read moreGenuine Hotels.com guest review
"Easy Nice Hotel"
Just a one night stay, but this hotel had a great workout space, coffee bar and cocktail bar. The room was nice and the bathroom was great. Overall a really nice stay. I was told by the people we were visiting that Elvis stayed here????Genuine Expedia guest review
The hotel was nice very clean .Genuine Hotels.com guest review
Free wifi. Rooms were clean. Will stay here again.Genuine Expedia guest review
"good but overpriced"
Old hotel. Slow elevators. Cracked drywall in the halls. Bath light was reported right away. Never fixed. Great location and felt safe whole time. Pool and fitness center were great tooGenuine Hotels.com guest review
"Overall, good room"
The room was basic for $155/night. No info in the room about surrounding area or dining options. Fortunately the server from the Blue Wave Cafe was pt and willing to read the menu off when called about room service. Used the business office briefly to print documents. Everything worked fine in there. Bed was comfy and shower was hot. We have stayed […] at this hotel before. We would come back again. A little dated decor, but not as bad as I have seen at other local places. Read moreGenuine Hotels.com guest review
"only passing through but much better than expected"
Only stayed 12 hours but the location was good, room clean, staff friendlyGenuine Expedia guest review
Everybody that worked there was very helpful and pleasant. I was surprised that the breakfast buffet was not included with the room like many of the other chain hotels and there was no fridge in the room or ice machine on that floor. Everything else was wonderful!!Genuine Hotels.com guest review
"Ok hotel for a quick stop over"
The hotel is overall nice but not great. Rooms are a bit outdated. Bathrooms are sparse and outdated. Telephone stuck with a blinking message that wasn't for us. Buttons to call room service and front desk didn't work on phone. Room service meal was good. Food was fresh and tasty.Genuine Expedia guest review
Hotel was dingy, in need of upkeep. Hotel parking lot was in bad shape with very poor lighting. We had to enter from the rear of the building, near the conference rooms. Entrance was dark and felt unsafe. Room was clean. However, charging $3.50 for a bottle of water seemed excessive. Don't plan on returning to this hotel on our next trip to Portland. […] Nicer hotels in the area for around the same price. Read moreGenuine Hotels.com guest review
"Executive rooms - worth the extra"
Enjoyed our stay very much. We stayed in the exec king room and thought very comfortable, clean and quiet. Would stay here again.Genuine Expedia guest review
the room was super .we just stayed there 1 night . I would stay again the front desk staff was superGenuine Expedia guest review
"Doubletree hotels are the way to go"
Every Doubletree I stay at is great and this one was no different. They promptly sent champagne to my room and room servive from the downstairs restaurant arrived quick and was delicious. The shuttle to the airport left every 20 minutes and got me there on time.Genuine Hotels.com guest review
"Nice hotel in a convenient location"
The hotel is nice and you can clearly see that the management cares. Even though it is clear that the hotel is not brand new and the interior is slightly dated, it is obvious that the room has been recently renovated. The pie shape of the room makes it fairly small, and we had to maneuver so that we do not bump into each other. Breakfast is not included […] with your stay, but the hotel is located across a mall with lots of food and shopping options, however, you have to drive to all places of interest. We enjoyed large windows in the room, but the view over the highway was not overly pleasant. We did not hear any noise though. Walking through the bar to the swimming pool felt weird but at least there is a tilted door. Swimming pool was overcrowded with teenagers jumping into the water despite "No Diving" sign. The water was warm but the air was cold, so we did not spend too much time there. Walking back through the bar and the lobby was not the nicest experience. Staff were very nice, friendly and helpful. At the reception, we were asked if we're ok having only one room key because they did not have enough. We explained that for 2 adults and 2 kids we need at least two and got them without any problem. Parking area is not too comfortable but the grounds are nice. Hotel is now smoke-free. Pets are allowed and we've seen two friendly dogs on property. Overall, it is not an upscale hotel but a decent place to stay on your trip to Portland. Read moreGenuine Expedia guest review
Room was nice. Bed pretty comfortable. Enjoyed the Starbucks coffee. Parking lot needs re-asphalting. Staff was friendly. Convenient location. Had one downer though. I needed to mail a card. Went to the front desk and asked if they would mail it. Of course, I would pay for the postage. The girl at the front desk said they could not do it because they […] didn't keep stamps at the hotel. We asked how they mailed their letters. She said a postage meter. We then said, well why can't we just pay the hotel 47 cents and then the hotel could meter our card and send it off in the mail. The answer was again, "NO!" We thought that was kinda ridiculous. When I stayed at Embassy Suites last time I was in town, they mailed a letter for me, no problem. Read moreGenuine Expedia guest review
The second tower is nosier as it is closer to the interstate...Genuine Expedia guest review
Enjoyed the room. Beds are comfortable. Would have liked a refrigerator and microwave in room.Genuine Hotels.com guest review
"Perfect for the event"
Excellent. Convenient,Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )