the outside and lobby of the hotel looks terrible. it needs landscaping, cleaning and painting. the rooms are not maintained. my room smelled like dirty feet. i had to change rooms and i had a business delux room.Genuine Hotels.com guest review
"Pretty nice Doubletree"
We stayed at this hotel just one night. It was a stop on our East coast trip we took. The lobby and front desk team were very friendly. The lobby was nice and clean. The elevator was in need of some cleaning and the door entering the room was a little rickety. The room itself appeared to be clean and fairly well kept. I moved the ottoman and found under […] there had no been vacuumed when the past guests were gone. That wasn't a great discovery, the nightstands had some beverage rings on them but overall the room felt very comfortable. Read moreGenuine Expedia guest review
.....just a decent place to rest for the night. Staff was great. There something g a out those cookies when you check in......Genuine Expedia guest review
"Great for shopping weekend"
Only things I wish were different would be a small fridge and mini safe in the room. Otherwise, everything was delightful.Genuine Hotels.com guest review
the exterior windows could have used a good cleaningGenuine Hotels.com guest review
"You Don't Get What you Pay for"
For the price we paid for a one night stay in a single room with 2 queen beds, we could have stayed in a much nicer hotel in a much nicer location. This hotel is run down, on the outskirts of town, and ought to at least include breakfast when the price is above $300/night. The pool is indoors, and had no hot tub.Genuine Expedia guest review
"One night Stay"
The hotel was nice and clean and the staff was friendly. I did not think the rooms were anything special and definitely not worth the money.Genuine Expedia guest review
"Great location close to the airport."
Find Tristen the shuttle driver for great restaurant review's (good job Tristen), the whole staff was great! Nice & quiet, GREAT Beds, FREE parking...Awsome place!Genuine Expedia guest review
"Nice hotel, Good location, shuttle service great,"
Very pleasant, No problems encountered, Shuttle picked us up at airport, Personnel very accommodating.Genuine Expedia guest review
"Too expensive or the quality of the hotel"
This was a nice room with a terrible view of roof and parking lot. We've paid much less for better hotels and bigger rooms in New York City, Paris and Las Vegas. We paid much more here for a room that was located on a commercial strip. This was a disappointment, and if we weren't desperate for a room we would have passed.Genuine Hotels.com guest review
"Nice hotel in Portland"
Nice hotel - staff was able to suggest places to tour and personally recommended touring companyGenuine Expedia guest review
"Great stay just outside downtown Portland!"
We made a stop in Portland for one evening on our way from NYC up to Acadia. The room was conveniently located off the highway, and just a 10 minute drive to downtown Portland, where we spent the majority of our time. The room was clean, large and very comfortable. The staff was super friendly and accommodating. While I'd personally prefer to stay within […] the city itself, if that is not an option I would happily return to the DoubleTree! It's convenient enough, clean and very comfortable. Read moreGenuine Hotels.com guest review
"stayed two nights"
We stayed at the hilton as we couldn't get an add'l 2 nites at the previous hotel to complete our 6 day stay. the hotel is beautiful ,close to all the popular franchise restaurants and retail stores. The room was shaped like a piece of pie, sounds interesting but very cramped when you had to go through a narrow short hallway. They have a beautiful bar […] and the restaurant has a great breakfast buffet and menu ala carte. Over all it was a nice room but too small. Service was very good. Read moreGenuine Hotels.com guest review
I love how they welcome you with delicious cookies. The people at the front desk were very friendly.Genuine Hotels.com guest review
"Great centered place"
Great hotel.. Centered in the heart of portland.. Many restaurants around it, beaches are few miles away.. Would stay there again and recommendGenuine Expedia guest review
"Not worth the money."
For the money we paid this hotel is not maintained at all. The pictures on the website are not accurate. The rooms are fine, but very basic. The bathroom boasted samples of travel sized items that weren't even there. The outside property is disgusting. If it weren't for some activity at the front you would think it was abandoned. The parking lot is […] dirty with cracked concrete. The landscaping is overgrown and messy. The rugs in the hotel are dingy and seem dirty. The pool doesn't match the picture on the website. It was light blue with chipping paint inside the pool. All the money they charge doesn't seem to go back into fixing it up. One would think for over 200.00 a night you would get a nicer hotel than that one. Read moreGenuine Expedia guest review
"Very nice and super close to the Portland Jetport"
Everything was great about this hotel, very comfy beds, great customer service the only negative thing I have to say about our stay is the power went out the night we were there and nobody did anything to help the situation. No candles or flashlights were offered. No discount was given for our night being ruined. I just expected a little more from such […] a repuatable hotel. With that being said, it was still a wonderful hotel and bad weather knocking out the power would not deter me from staying there again! Read moreGenuine Hotels.com guest review
"Roomy and very nice"
The people here were very friendly and the room was spacious.Genuine Hotels.com guest review
"Hotels.com took my reservation, but didn't deliver"
I'm very angry. I got a confirmation from hotels.com for a last-minute booking, and I left on a 240-mile drive. But 20 minutes from home, I got an email saying the hotel was NOT available. After waiting 22 minutes for "Customer Service," I was offered an alternative -- a SMOKING room about 30 minutes away. I was furious, but it was now 1 a.m. and I […] had no choice. In cases like this, hotels.com should NOT email a confirmation until you're SURE that the room is available. Once your guest is on the road, it's very hard to turn back when you discover "no room at the inn." Read moreGenuine Hotels.com guest review
"Easy Nice Hotel"
Just a one night stay, but this hotel had a great workout space, coffee bar and cocktail bar. The room was nice and the bathroom was great. Overall a really nice stay. I was told by the people we were visiting that Elvis stayed here????Genuine Expedia guest review
The hotel was nice very clean .Genuine Hotels.com guest review
Free wifi. Rooms were clean. Will stay here again.Genuine Expedia guest review
"good but overpriced"
Old hotel. Slow elevators. Cracked drywall in the halls. Bath light was reported right away. Never fixed. Great location and felt safe whole time. Pool and fitness center were great tooGenuine Hotels.com guest review
"Overall, good room"
The room was basic for $155/night. No info in the room about surrounding area or dining options. Fortunately the server from the Blue Wave Cafe was pt and willing to read the menu off when called about room service. Used the business office briefly to print documents. Everything worked fine in there. Bed was comfy and shower was hot. We have stayed […] at this hotel before. We would come back again. A little dated decor, but not as bad as I have seen at other local places. Read moreGenuine Hotels.com guest review
"only passing through but much better than expected"
Only stayed 12 hours but the location was good, room clean, staff friendlyGenuine Expedia guest review
Everybody that worked there was very helpful and pleasant. I was surprised that the breakfast buffet was not included with the room like many of the other chain hotels and there was no fridge in the room or ice machine on that floor. Everything else was wonderful!!Genuine Hotels.com guest review
"Ok hotel for a quick stop over"
The hotel is overall nice but not great. Rooms are a bit outdated. Bathrooms are sparse and outdated. Telephone stuck with a blinking message that wasn't for us. Buttons to call room service and front desk didn't work on phone. Room service meal was good. Food was fresh and tasty.Genuine Expedia guest review
Hotel was dingy, in need of upkeep. Hotel parking lot was in bad shape with very poor lighting. We had to enter from the rear of the building, near the conference rooms. Entrance was dark and felt unsafe. Room was clean. However, charging $3.50 for a bottle of water seemed excessive. Don't plan on returning to this hotel on our next trip to Portland. […] Nicer hotels in the area for around the same price. Read moreGenuine Hotels.com guest review
"Executive rooms - worth the extra"
Enjoyed our stay very much. We stayed in the exec king room and thought very comfortable, clean and quiet. Would stay here again.Genuine Expedia guest review
the room was super .we just stayed there 1 night . I would stay again the front desk staff was superGenuine Expedia guest review
"Doubletree hotels are the way to go"
Every Doubletree I stay at is great and this one was no different. They promptly sent champagne to my room and room servive from the downstairs restaurant arrived quick and was delicious. The shuttle to the airport left every 20 minutes and got me there on time.Genuine Hotels.com guest review
"Nice hotel in a convenient location"
The hotel is nice and you can clearly see that the management cares. Even though it is clear that the hotel is not brand new and the interior is slightly dated, it is obvious that the room has been recently renovated. The pie shape of the room makes it fairly small, and we had to maneuver so that we do not bump into each other. Breakfast is not included […] with your stay, but the hotel is located across a mall with lots of food and shopping options, however, you have to drive to all places of interest. We enjoyed large windows in the room, but the view over the highway was not overly pleasant. We did not hear any noise though. Walking through the bar to the swimming pool felt weird but at least there is a tilted door. Swimming pool was overcrowded with teenagers jumping into the water despite "No Diving" sign. The water was warm but the air was cold, so we did not spend too much time there. Walking back through the bar and the lobby was not the nicest experience. Staff were very nice, friendly and helpful. At the reception, we were asked if we're ok having only one room key because they did not have enough. We explained that for 2 adults and 2 kids we need at least two and got them without any problem. Parking area is not too comfortable but the grounds are nice. Hotel is now smoke-free. Pets are allowed and we've seen two friendly dogs on property. Overall, it is not an upscale hotel but a decent place to stay on your trip to Portland. Read moreGenuine Expedia guest review
Room was nice. Bed pretty comfortable. Enjoyed the Starbucks coffee. Parking lot needs re-asphalting. Staff was friendly. Convenient location. Had one downer though. I needed to mail a card. Went to the front desk and asked if they would mail it. Of course, I would pay for the postage. The girl at the front desk said they could not do it because they […] didn't keep stamps at the hotel. We asked how they mailed their letters. She said a postage meter. We then said, well why can't we just pay the hotel 47 cents and then the hotel could meter our card and send it off in the mail. The answer was again, "NO!" We thought that was kinda ridiculous. When I stayed at Embassy Suites last time I was in town, they mailed a letter for me, no problem. Read moreGenuine Expedia guest review
The second tower is nosier as it is closer to the interstate...Genuine Expedia guest review
Enjoyed the room. Beds are comfortable. Would have liked a refrigerator and microwave in room.Genuine Hotels.com guest review
"Perfect for the event"
Excellent. Convenient,Genuine Hotels.com guest review
The hotel itself was very nice, well maintained and staffed. Unfortunately our room (for 3 adults) felt a bit cramped, and we were a bit disappointed at the lack of a mini fridge or microwave. We visited Portland for funerary services for my father and spent alot of time in the room itself. Future visits may be questionable. There was no clear explaination […] of things that were included in the room and things that we had to pay extra for (like 3.50 for a bottle of water) when you include a coffee pot and supplies in the room) On future visits, we have discussed staying elsewhere as we were overall not impressed with the "Hilton" experience. Read moreGenuine Hotels.com guest review
"Nice place for romantic getaway."
I stayed for one night as a spur of the moment weekend getaway with my boyfriend. Was pleased that a room with a king bed and non-smoking was available and at a discounted price - especially when it was the tail end of the NH school vacation week. I like the design of the room with the wall angles. It seemed more private so that the bed can't be seen […] from the doorway. Bed was comfortable. Shower was nice. Staff at check in and check out were very nice. Cookies were delicious. Breakfast at the Executive Lounge was excellent and the hostess Debbie was very friendly and nice. Felt more luxurious than some other places I have stayed in the past. Very nice experience. Thank you. Read moreGenuine Expedia guest review
"Right off the highway"
The desk staff were very friendly. However, they were out of the signature cookies... out again when we returned later... took until checkout to get our welcome cookies! The bathroom was aging a bit but the carpet in the room looked very new.Genuine Hotels.com guest review
"nice with ??????"
someone was having a party at about 3:00 am I think they wanted everyone to join also the grounds were really unpleasent but the lawn care truck was there the day we left and none to soon there were some really nasty things to look at while I walked my dog and it wasn't from any dog or cat makes me wonder how on earth THAT got out there!!!!!!!!!!! not […] something you would want to explain to your kids for sure sorry no photos Read moreGenuine Expedia guest review
Nice place to stay but a little pricy. Food and drinks on the pricy side. Fortunately there are plenty of other restaurants nearby. We booked handicapped accessible features for our room but were unable to get them unless we switched from a room with a king sized bed to a room with only a full size bed. Something we were unwilling to do.We booked through […] Expedia and they evidently offer features for rooms that have to be brought to the attention of the hotel after booking a room. Had I known, I most likely would have booked another hotel. Read moreGenuine Expedia guest review
"Definitely stay again on future visits."
I booked a weekend on a great deal from Expedia and invited my wife to join me at the last minute. Having asked about the Jetport shuttle with my wife arriving on this special weekend, the manager recognized that we might like some privacy and upgraded our room to a king on a quiet floor. The hotel itself is quite nice and the staff uniformly friendly […] and courteous. The rooms are comfortably elegant and the "twin towers" make for great views. We found the bar/restaurant area lively with great service and good as well. The indoor pool is expansive, well kept and very suitably warm! I will definitely stay at this Double Tree again on future visits. Read moreGenuine Expedia guest review
"Nice Hotel - Close to Mall & Eateries"
The Doubletree is a very nice hotel - the room was pretty clean and spacious (king size room). However, one thing I didn't realize when booking it, was that the rooms don't have a microwave or mini fridge. I can only assume that is so that you'll spend your money on room service or the restaurant in the building. Eating out 3x's a day quickly adds up […] - I would much rather have had at least a fridge that I could have put some drinks to keep cold. Read moreGenuine Hotels.com guest review
"Trip to Portland Maine"
We booked a non-smoking king room and ended-up with a room that smelled like smoke the entire stay. I booked 2 rooms and were put on two seperate floors.Genuine Expedia guest review
"GOT GREAT PRICE ON UNPUBLISHED RATES"
BEST DEAL IN PORTLAND. I PAID 1/2 PRICE ON EXPEDIA UNPUBLISHED RATES. VERY GOO LOCATION!Genuine Expedia guest review
"Very Pleasantly Surprised"
Book it! I've always wanted to stay in these two round hotels since I was a little girl. My husband booked a room as a surprise. I was very pleased with this hotel. Staff was extremely friendly and helpful from the get go. There was a hockey tournement in town so there were A LOT of kids running around with parents trying to attend to them and their […] things, while check in. My husband and I mentioned how helpful the hotel staff was with these families. We thought it was great! The hotel is located across the street from the mall and you'll have your pick of restaurants. Our room was airy, bright, very clean. The bed was so comfortable we had a hard time getting up in the morning. We will definitely book this hotel again. Next time, we'll take the time to enjoy the bar and pool :) Read moreGenuine Hotels.com guest review
"nice, clean room and great restaurant"
The room was spacious and clean. The restaurant's food and service were excellent. We'd go again, and hope to sometime.Genuine Hotels.com guest review
"Good for the reduced rate"
For the reduced rate it was a good deal. Good location.Genuine Expedia guest review
"Good experience and value for the price"
Very comfortable beds. Small restaurant with attentive staff and good food. Bathroom lighting subpar. Small but well heated indoor pool. Overall a very good experience.Genuine Expedia guest review
pleasant , across the MALL, great freshly baked cookies at check -in!- We've stayed few times alreadyGenuine Expedia guest review
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