This hotel was lovely as an overnight stop on a long road trip from NY to NC. We stayed on Friday night of Memorial day weekend so that we could visit some of the DC sites on Saturday before hitting the road again. We arrived at around 10pm on Friday and were received by the extremely courteous staff at the front desk. We were given a room overlooking […] the city (we could see the penatgon, washington monument and capitol building from our room!) and were given a voucher for two free drinks at the bar. The room was very comfortable, and while we didn't have time to take advantage of it, the hotel gym and pool looked excellent. Because we booked on hotels.com, we received a discount on parking, making the hotel an even better deal. The shuttle service to and from the nearest metro station is extremely convenient and the hotel also has excellent food. Would definitely recommend; and thank you to the wonderful staff! Read moreGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Dear Alex, We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. We are happy that you received excellent service from our front desk team, and I have passed along your feedback to the team. I hope you will come back soon so you can utilize the rest of our facilities that you did not get time to use on this trip! Thank you for your kind words. Sincerely, Emma S Guest Relations Manager
"memorial weekend stay"
the shuttle was excellent and the drivers were very kind, I would stay again and also recommend. Hopefully the construction will be done before my next visit.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Dear Guest, Thank you for taking the time to review our hotel. I will certainly pass on your kind words to a our shuttle drivers as I know they work hard to provide an excellent service. We look forward to welcoming you back soon, Sincerely, Emma S Guest Relations Manager
"Helpful staff, very accommodating"
Very nice hotel. Staff were extremely helpful in changing our room on a busy holiday weekend, allowed early check-in and late checkout. Had great tips for seeing the sites around DC and shuttle to Metro.Genuine Hotels.com guest review
I enjoyed the stay and the building. I didn't like paying for internet and parking or 7.50 for a beer at the bar or the breakfast pricing. other hotels much nicer offer free wi fi and parking and continental breakfast. if it had anyone of those things I would have liked it moreGenuine Hotels.com guest review
"Wonderful location and staff."
We had a wonderful experience at this hotel. The room was very clean and spacious.Genuine Expedia guest review
"easy commute to the METRO"
it was an easy commute to the METRO, but at night it is hard to get a ride to the hotel even though they have published times to pick you up...he must have been new...Genuine Expedia guest review
pleasantGenuine Hotels.com guest review
"Nice Hotel with Some Hidden Fees"
The staff were friendly and helpful. The hotel was clean and well-kept however, there were things I disliked. It was not clear that you had to pay to park and for the wifi. Everything that are typically free amenities in hotels were of charge. There was tons of construction around the hotel. The construction impacted the feasibility travelling around […] the hotel and possible street parking. Read moreGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback as we always appreciate guest comments both good and bad. We truly do not intend to hide our fees as they are very competitive for a city hotel and our secure underground garage is very convenient. Other charges like Wifi are also noted on our web site and guests always have free access in our Link by Sheraton business center. A good stay starts with receiving what you expect and I am sorry we let you down. You can be sure we will follow up on your concerns so others are not disappointed. Again, thanks for your feedback and please visit us again soon so we can demonstrate our commitment to your comfort. Warmest Regards,
Everything was good except the room temperature/ couldn't get the thermostat to regulate the air conditioner in the room.Genuine Hotels.com guest review
I enjoyed staying in the hotel for the length of the Symposium I had attended. The restaurant was also good. I was not satisfied with the shuttle service, as we had to wait twice for 45 min. to be picked up. Snacks at the convenience store were outrageously over priced.Genuine Hotels.com guest review
"Amazing DC City View"
The stay was great!Genuine Hotels.com guest review
The Bed did not have enough pillows and the restroom did not have enough towels, although I requested addition, towels and pillows before arriving at the hotel so sleeping was uncomfortable. Some of the front desk staff was very short when communicating about concerns with the room. I was charged an addiction 50.00 hold upon check in which I have yet […] to be refunded. I was very disappointed in my Expedia experience. Also the noise from the air conditioning was too loud to sleep. Read moreGenuine Expedia guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback as we always appreciate guest comments both good and bad. I am sorry that we did not have enough towels and pillows for your stay and that the bed was not to your liking. You can be sure will follow up on your concerns and improve our communication so that others are not disappointed. Again, thanks so much for your feedback and please do stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards,
Its a good hotel, very good location. You may like itGenuine Expedia guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your comments. Although you were not specific about your stay I hope that in the future we can earn a 5 star rating. Thanks for staying with us and we hope you will visit again very soon. Warmest Regards,
"High dollar stay at an affordable price."
I was exceptionally pleased. The hotel appearance, staff and everything was beyond my expectation. With the listed hotel star rating and the price of my stay i was not expecting the pleasant environment, cleanliness, and just an overall great experience. I would not hesitate to stay here again. I would highly recommend this hotel. It is a short shuttle […] ride to the metro which gives you access to all you want to see. I was very pleased. I would give my stay a 5 star rating. Read moreGenuine Hotels.com guest review
"Item left behind"
I left my cell phone charger in the room and no return calls to assist me.Genuine Hotels.com guest review
very niceGenuine Hotels.com guest review
Overall rating 4.25Genuine Hotels.com guest review
"close to all must-see sights"
No breakfast, charged for parking, TV channels were not desirable.Genuine Hotels.com guest review
Check in took too long. I was disappointed to be kept waiting at a quality hotel. We ate dinner at the hotel because we were exhausted after a long day of travel. The restaurant was confusing, there were NOT any signs to say it is a buffet, just a menu posted. I heard another patron exclaim, " Oh, its just a buffet." so we weren't the only ones confused […] by the layout.The buffet had very little variety, and the hot foods were not hot. The food was not well prepared. The service was practically non-existent. Very disappointing for the price. I will actually steer people away from eating there. Read moreGenuine Expedia guest review
Response by Sheraton Pentagon City Hotel Thanks so much for making me aware of your concerns about your recent visit and our restaurant. A good stay starts with receiving what you expect along with proper service in our restaurant. While we do not offer a nightly buffet there are times when we have guests in the hotel that prefer this as an option at a discount price because they were on a tight schedule. I am sorry we did not make clear our ala carte menu and let you know of our options. You can be sure the restaurant serves only the freshest ingredients and receives great compliments from our guests and we should not have let you down. Again, thanks for sharing your experience and please do visit again so that we can demonstrate our commitment to your comfort. Warmest Regards,
"Awesome view of DC and Arlington cemetery"
Beautiful, comfortable, amazing for the price, and worth every penny! We were on the 9th floor but will next time ask to be up higher to see even more. We had a wonderful trip and the hotel location made it all work out. Breakfast was a little pricey but there's an awesome place down the road called Bob and Edith's diner that's just a 10 minute wal […] k. Read moreGenuine Expedia guest review
"have to take shuttle to Metro"
I would stay again. Shuttle to airport was handy. only overnight but impression was good.Genuine Hotels.com guest review
Could have a microwave and small frige I the roo. For the price.Genuine Hotels.com guest review
The surrounding neighborhood is not in the control of the hotel staff, nor is the convenience of the location. My room was clean but i expect that from a Sheraton hotel. The television in my room did not work and the temperature control was not working properly. I expect these are both maintenance issues.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback as we always appreciate guest comments both good and bad. A good stay starts with receiving a room that is well maintained and in proper working order. I am sorry we let you down. You can be sure we will follow up on your concerns so that others are not disappointed. Again, thanks for sharing and please do come again so we can demonstrate our commitment to your comfort. Warmest Regards,
"Convenient to the Metro lines"
Not bad. Noisy because of constructionGenuine Hotels.com guest review
Common areas and service pleasant, consistent with category of hotel. Access to DC very good. Room size and decor ok, consistent with category of hotel. However, carpets in rooms stained, some areas badly. Baseboards also marked up and substandard.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback and rating. The hotel is already planning our latest upgrades as we speak and soon all of our guests will have new carpet throughout the building with many other additional improvements. Please do stay with us again and let us know what you think. Warmest Regards,
The Sheraton Pentagon City hotel charges me $15 a night for parking. Wi-fi access is extra. The King bed room I got was very basic. No refrigerator or microwave. No bottle water. No complimentary breakfast. All these seem very strange to me since Im paying the price for a 4 star hotel.Genuine Expedia guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback about your recent visit. A good stay starts with paying for what you expect and I am sorry we did not meet your expectations. It is not unusual to pay for internet, parking, and breakfast at a full service 4 star hotel especially in the DC area. We take this very seriously and have found that all of our fees are competitive for the area and the nomial fees we receive allow us to provide technical support, secure underground parking, and a fresh hot breakfast. Again, I am sorry we did not meet your expectations. Please stay with us again soon so that we can demonstrate our commitment to your comfort. Warmest Regards,
"Great price for the room, outrageous $ for food"
Great place to stay if you don't have to travel into the city. Not Metro friendly at all. Great service and very clean rooms. The restaurant charged me $12.45 for a cocktail, enough said..Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback. As I am sure you know the hotel while not on the subway line is only a 4 minute shuttle from the hotel and while a $13 drink may seem expensive it is a basic price for our top shelf offerings and many of our wine enthusiast rated selections over 100. Thanks again for staying with us and we hope you will visit again very soon. Warmest Regards,
"Quiet area, but easy DC access"
Hotel was a nice change from the Dupont Circle hustle and bustle. The shuttle service to airport and metro was convenient. Across the street is a lovely Ethiopian cafe with a great breakfast platter and friendly service. At the front desk, Eddie was particularly helpful!Genuine Expedia guest review
"Computer system failure led to 2 hour wait"
The staff was left practically helpless when their computer system failed. So guests could not check in. After 2 hours waiting in the lobby, the staff finally started checking people in manually. The offer of a coupon for a drink at the bar was parsimonious -- the staff should have made the wait more endurable with access to the Sheraton Club Room OR […] more than one coupon -- coupons for a drink and an appetizer at the very least. Read moreGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback. As you know this was an unusual situation and we appreciated everyone's understanding while we corrected the problem. Certainly had anyone felt that they should be compensated for something like this we would have gladly obliged. Thanks so much for your understanding and we look forward to having you back soon. Warmest Regards,
"not every room looks like the pictures"
After reading the delightful rundown of how you can view the capital and other monuments from your room, we were given a below ground room with an alley view. We sat in the room watching the looping video of how they spent a billion dollars making the chain fabulous.Genuine Expedia guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your comments about your recent visit. While we cannot offer all of the requests we are certainly willing to offer room changes. While many guests love the view some guests arrive early and we have to check them in to the rooms that are ready and I am sorry what we had did not meet your expectations. A good stay starts with receiving what you expect and I am sorry we let you down. Please do stay with us again so that we can make it up to you in some way and demonstrate our commitment to your comfort. Warmest Regards, Steve
"Beautiful hotel with no real flaws"
Nothing to report really. It was great. Check out the Ethiopian restaurant right down the street.Genuine Expedia guest review
"Good stay....comfortable, clean"
Good experience, we were just 1 night...Sheraton is one of my favorites hotels,,, but the only negative thing was that I had to pay for the wifi,,,,,almost 12 dollars per night and just you can connect 3 devices....Genuine Expedia guest review
"Wedding Night on the 12th Floor"
This hotel stay was everything I dreamed my wedding night could be. GORGEOUS VIEW OF DC!!! Romantic, perfect. We arrived late and the desk clerks were so kind and helpful.Genuine Expedia guest review
Two night stay, very pleasant and convenient. Complimentary free hotel shuttle to nearby Metro Station. Great views of DCGenuine Expedia guest review
Only bad no free wifiGenuine Hotels.com guest review
"overall a good experience"
My family and I stayed here on easter this hotel is located in the middle of all of the tourist attractions. The only downside about the hotel was the expensive charges for anything on the food menu and also only 2 out of the 8 electrical sockets workedGenuine Hotels.com guest review
"Ease of getting to our trade show site"
I was very pleased with the helpfulness of the staff.Genuine Expedia guest review
Stayed here years ago, my kids loved the indoor pool then so we booked again. Excellent staff and impressive lobby. Decent room but the carpet was stained in spots. Convenient shuttle to the Metro.Genuine Hotels.com guest review
The folks at the Front Desk were top notch and the lobby area seemed very nice. It was when I got to my room that it went a little downhill. I was shocked at how outdated everything was. Overall, it was ok.Genuine Hotels.com guest review
"Great place friendly service"
Was great place for sightseeing D.C with the kids.Genuine Expedia guest review
We made a reservation for three nights with a DC view. When we checked in we did not get a room with the DC view and the hotel was sold out. Management acknowlaged the mistake and gave us free breakfast and moved us the next night to the proper room. Overall a great hotel.Genuine Hotels.com guest review
"Good Hotel for location"
Free parking. Good sized room (could fit my family of five). Convenient location.Genuine Hotels.com guest review
Shuttle service good. Charges for wifi outrageous. When a Comfort Inn provides free wifi, how can the Sheraton charge for it! Carpet stained, had to call front desk to get shampoo and conditioner. Staff in the restaurant were unpredictable, some good, some lazy.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback as we always appreciate guest comments both good and bad. While we do charge for internet the fee is competitive with hotels in our area and in order to provide the service for sometimes over 1000 devices at once a much larger network must be maintained and that is why our nominal fee is in place. We also must have a secure network being so close to the Pentagon and many high security buildings. I want to apologize that our cleanliness problems did not live up to our Sheraton Standards as well as the service in the restaurant. A good stay starts with receiving quality service and products and you can be sure I will follow up on your concerns so that others are not disappointed. Again, thank you so much for your feedback and please do stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards, Steve
"All around good EXCEPT the pool shut out!"
No complaints, except ONE. We booked this one as we have 2 kids & were excited about the pool. When we got up there, a group of kids on a DC school trip had maxed out the number of people allowed to swim & we were informed they were going to be there all the way until the pool closed an hour and a half later. This should be managed by the hotel staff. […] We only wanted about 15 or 20 minutes to peacefully enjoy the pool. No large groups should be allowed to take over the pool for the last two hours and completely shut out so many small families who also guests of the hotel. Thank you. Read moreGenuine Hotels.com guest review
"Not so enjoyable"
The hotel service is good and staffs are very friendly. We liked the convenient shuttle service taking us to the nearby subway station and the free wireless internet access. But the room we checked in was just not enjoyable. Thought we could enjoy some bathing time but the bathroom is just too small - hardly can close the door while you are standing […] inside. And our kids coming for the spring break wanted to swim but the pool was only opened in the evening - not very convenient. We had to come back to hotel earlier like 4 or 5 pm and so they could go swimming before the pool got full. The coffee maker in the room is just terrible - it doesn't fit with the coffee bag provided and turned out spilling all the time. Read moreGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your comments, I am sorry that you did not have a good experience. We want all of our guests to have the best stay possible where our services and products are exactly what they expect. While I cannot make our room larger we do have suites that are more suited to large families. Our pool during the week does open in the afternoon but in the summer time we shift to seasonal hours that open as early as 9am the same as the weekends. Again, thanks so much for sharing your concerns and please do come again so that we can demonstrate our commitment to your comfort. Warmest Regards, Steve
The location was convenient and the room was clean. The fact that I was charged for both parking at the hotel lot and internet service was an unwelcome surprise. So it was a charge of an additional $25 for one night that made what I thought was deal come to a bit of agitating end. IGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your comments about your recent visit. A good stay starts with receiving what you expect and I am sorry our parking and internet fees were a surprise. We do list our fees on our web sight and our charges are competitive to the area and a bit lower than other hotels especially when you consider the Washington DC area. Regardless, I am sorry we did not meet your expectations. You can be sure we will follow up on your concerns so that others are not disappointed. Please stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards, Steve
I would have like a microwave and small fridge.Genuine Hotels.com guest review
Staff very friendly and helpful. You can tell that the hotel is a bit older. The restaurant had okay food as the wait was extremely long for a non-packed restaurant. It is extremely convenient to Ft Myers back gate and close to Arlington Cemetery.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your review. I am glad you had a pleasant visit and I want to apologize that your order in our restaurant was not brought out in a timely fashion. You can be sure I will follow up on your concerns so that others are not disappointed and we can earn a 5 star rating on your next trip. Warmest Regards, Steve
We had a very nice stay at this hotel during the kids' spring break. We especially enjoyed the rooftop indoor swimming pool and club lounge.Genuine Expedia guest review
"Excellent Customer Service"
This hotel had the cleanest rooms I have ever seen. Their customer service was impeccable and they went above and beyond to ensure that we were happy with our stay. The location was also perfect for us. We HIGHLY recommend this hotel and will be staying there again in the future.Genuine Hotels.com guest review
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