Overall rating 4.25Genuine Hotels.com guest review
"close to all must-see sights"
No breakfast, charged for parking, TV channels were not desirable.Genuine Hotels.com guest review
"have to take shuttle to Metro"
I would stay again. Shuttle to airport was handy. only overnight but impression was good.Genuine Hotels.com guest review
Could have a microwave and small frige I the roo. For the price.Genuine Hotels.com guest review
The surrounding neighborhood is not in the control of the hotel staff, nor is the convenience of the location. My room was clean but i expect that from a Sheraton hotel. The television in my room did not work and the temperature control was not working properly. I expect these are both maintenance issues.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback as we always appreciate guest comments both good and bad. A good stay starts with receiving a room that is well maintained and in proper working order. I am sorry we let you down. You can be sure we will follow up on your concerns so that others are not disappointed. Again, thanks for sharing and please do come again so we can demonstrate our commitment to your comfort. Warmest Regards,
"Convenient to the Metro lines"
Not bad. Noisy because of constructionGenuine Hotels.com guest review
Common areas and service pleasant, consistent with category of hotel. Access to DC very good. Room size and decor ok, consistent with category of hotel. However, carpets in rooms stained, some areas badly. Baseboards also marked up and substandard.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback and rating. The hotel is already planning our latest upgrades as we speak and soon all of our guests will have new carpet throughout the building with many other additional improvements. Please do stay with us again and let us know what you think. Warmest Regards,
"Great price for the room, outrageous $ for food"
Great place to stay if you don't have to travel into the city. Not Metro friendly at all. Great service and very clean rooms. The restaurant charged me $12.45 for a cocktail, enough said..Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback. As I am sure you know the hotel while not on the subway line is only a 4 minute shuttle from the hotel and while a $13 drink may seem expensive it is a basic price for our top shelf offerings and many of our wine enthusiast rated selections over 100. Thanks again for staying with us and we hope you will visit again very soon. Warmest Regards,
"Computer system failure led to 2 hour wait"
The staff was left practically helpless when their computer system failed. So guests could not check in. After 2 hours waiting in the lobby, the staff finally started checking people in manually. The offer of a coupon for a drink at the bar was parsimonious -- the staff should have made the wait more endurable with access to the Sheraton Club Room OR […] more than one coupon -- coupons for a drink and an appetizer at the very least. Read moreGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback. As you know this was an unusual situation and we appreciated everyone's understanding while we corrected the problem. Certainly had anyone felt that they should be compensated for something like this we would have gladly obliged. Thanks so much for your understanding and we look forward to having you back soon. Warmest Regards,
"Good stay....comfortable, clean"
Good experience, we were just 1 night...Sheraton is one of my favorites hotels,,, but the only negative thing was that I had to pay for the wifi,,,,,almost 12 dollars per night and just you can connect 3 devices....Genuine Expedia guest review
"Wedding Night on the 12th Floor"
This hotel stay was everything I dreamed my wedding night could be. GORGEOUS VIEW OF DC!!! Romantic, perfect. We arrived late and the desk clerks were so kind and helpful.Genuine Expedia guest review
Two night stay, very pleasant and convenient. Complimentary free hotel shuttle to nearby Metro Station. Great views of DCGenuine Expedia guest review
Only bad no free wifiGenuine Hotels.com guest review
"overall a good experience"
My family and I stayed here on easter this hotel is located in the middle of all of the tourist attractions. The only downside about the hotel was the expensive charges for anything on the food menu and also only 2 out of the 8 electrical sockets workedGenuine Hotels.com guest review
"Ease of getting to our trade show site"
I was very pleased with the helpfulness of the staff.Genuine Expedia guest review
Stayed here years ago, my kids loved the indoor pool then so we booked again. Excellent staff and impressive lobby. Decent room but the carpet was stained in spots. Convenient shuttle to the Metro.Genuine Hotels.com guest review
The folks at the Front Desk were top notch and the lobby area seemed very nice. It was when I got to my room that it went a little downhill. I was shocked at how outdated everything was. Overall, it was ok.Genuine Hotels.com guest review
"Great place friendly service"
Was great place for sightseeing D.C with the kids.Genuine Expedia guest review
We made a reservation for three nights with a DC view. When we checked in we did not get a room with the DC view and the hotel was sold out. Management acknowlaged the mistake and gave us free breakfast and moved us the next night to the proper room. Overall a great hotel.Genuine Hotels.com guest review
"Good Hotel for location"
Free parking. Good sized room (could fit my family of five). Convenient location.Genuine Hotels.com guest review
Shuttle service good. Charges for wifi outrageous. When a Comfort Inn provides free wifi, how can the Sheraton charge for it! Carpet stained, had to call front desk to get shampoo and conditioner. Staff in the restaurant were unpredictable, some good, some lazy.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback as we always appreciate guest comments both good and bad. While we do charge for internet the fee is competitive with hotels in our area and in order to provide the service for sometimes over 1000 devices at once a much larger network must be maintained and that is why our nominal fee is in place. We also must have a secure network being so close to the Pentagon and many high security buildings. I want to apologize that our cleanliness problems did not live up to our Sheraton Standards as well as the service in the restaurant. A good stay starts with receiving quality service and products and you can be sure I will follow up on your concerns so that others are not disappointed. Again, thank you so much for your feedback and please do stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards, Steve
"All around good EXCEPT the pool shut out!"
No complaints, except ONE. We booked this one as we have 2 kids & were excited about the pool. When we got up there, a group of kids on a DC school trip had maxed out the number of people allowed to swim & we were informed they were going to be there all the way until the pool closed an hour and a half later. This should be managed by the hotel staff. […] We only wanted about 15 or 20 minutes to peacefully enjoy the pool. No large groups should be allowed to take over the pool for the last two hours and completely shut out so many small families who also guests of the hotel. Thank you. Read moreGenuine Hotels.com guest review
"Not so enjoyable"
The hotel service is good and staffs are very friendly. We liked the convenient shuttle service taking us to the nearby subway station and the free wireless internet access. But the room we checked in was just not enjoyable. Thought we could enjoy some bathing time but the bathroom is just too small - hardly can close the door while you are standing […] inside. And our kids coming for the spring break wanted to swim but the pool was only opened in the evening - not very convenient. We had to come back to hotel earlier like 4 or 5 pm and so they could go swimming before the pool got full. The coffee maker in the room is just terrible - it doesn't fit with the coffee bag provided and turned out spilling all the time. Read moreGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your comments, I am sorry that you did not have a good experience. We want all of our guests to have the best stay possible where our services and products are exactly what they expect. While I cannot make our room larger we do have suites that are more suited to large families. Our pool during the week does open in the afternoon but in the summer time we shift to seasonal hours that open as early as 9am the same as the weekends. Again, thanks so much for sharing your concerns and please do come again so that we can demonstrate our commitment to your comfort. Warmest Regards, Steve
The location was convenient and the room was clean. The fact that I was charged for both parking at the hotel lot and internet service was an unwelcome surprise. So it was a charge of an additional $25 for one night that made what I thought was deal come to a bit of agitating end. IGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your comments about your recent visit. A good stay starts with receiving what you expect and I am sorry our parking and internet fees were a surprise. We do list our fees on our web sight and our charges are competitive to the area and a bit lower than other hotels especially when you consider the Washington DC area. Regardless, I am sorry we did not meet your expectations. You can be sure we will follow up on your concerns so that others are not disappointed. Please stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards, Steve
I would have like a microwave and small fridge.Genuine Hotels.com guest review
Staff very friendly and helpful. You can tell that the hotel is a bit older. The restaurant had okay food as the wait was extremely long for a non-packed restaurant. It is extremely convenient to Ft Myers back gate and close to Arlington Cemetery.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your review. I am glad you had a pleasant visit and I want to apologize that your order in our restaurant was not brought out in a timely fashion. You can be sure I will follow up on your concerns so that others are not disappointed and we can earn a 5 star rating on your next trip. Warmest Regards, Steve
We had a very nice stay at this hotel during the kids' spring break. We especially enjoyed the rooftop indoor swimming pool and club lounge.Genuine Expedia guest review
"Excellent Customer Service"
This hotel had the cleanest rooms I have ever seen. Their customer service was impeccable and they went above and beyond to ensure that we were happy with our stay. The location was also perfect for us. We HIGHLY recommend this hotel and will be staying there again in the future.Genuine Hotels.com guest review
"Sheraton Pentagon City"
The staff was extremely friendly and helpful! Service is great and the rooms are clean. Easy access to the rest of dc as well.Genuine Hotels.com guest review
"What is see is not what you may get"
If the rates are affordable, this is what you may get : There is a east building attached to the main building which is 2 floors i guess and not the same standard as they show in the pictures. The room faces the roadside parking and you cannot open the windows at all. Access to parking area from this building is a pain. The Coffee Maker was not cleaned […] properly and the staff who brought a replacement was not welcoming... Shower head looked dirty and also it was'nt working properly.. only good thing, the bed was comfortable. If you pay same price (about 125$ with taxes) for another hotel, you probably will get internet, parking, breakfast and a much decent room. Read moreGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback as we always appreciate guest comments both good and bad. I want to apologize that your experience was not in keeping with our Sheraton standards as all of our rooms should be in perfect working order and be in a clean crisp condition. It is not uncommon for hotels to not have windows that open for safety purposes and the hotel does have over 400 rooms so it is impossible to have all the rooms close to the lobby and other facilities. Regardless, we want all of our guests to have the best stay possible and again, I am sorry we let you down. Thank you for sharing your concerns as they are ours as well and we will certainly address them so that others are not disappointed. Please do stay with us again soon so that we can demonstrate our commitment to your comfort. Warmest Regards, Steve
"Nice hotel/meeting venue - great value"
Convenient to all D.C., free shuttle to metro and shopping, nice room, great value, nothing within walking distance.Genuine Hotels.com guest review
The hotel facility is nice with a good sized lobby, quick elevators, and the view of the city was pleasant from the 11th floor. The room itself was also comfortable and quiet. Unfortunately I do have list of negatives as well--the blanket on the made bed was old/dirty: Whatever material was inside the quilted portions had turned hard and black, it should […] have been replaced proactively, they only provided 2 bath towels (most hotels I stay at provide 1-2 add'l spares in the room), internet access was not included in the cost of the room and was relatively expensive, light breakfast/coffee in the hotel lobby was not included, the shuttle service was very limited compared to other hotels I've stayed at (example, they would not drive you to a destination of your choice within 3-4 miles of the hotel even if you made advanced arrangements). The location of the hotel is good if you're planning to visit Arlington Cemetery, but it's a bit of a walk from other locations, the surrounding area did not seem like very nice. However, overall it was worth the cost and I rate it 4/5. Read moreGenuine Hotels.com guest review
Parking cost 12$ per 24 hours.Genuine Hotels.com guest review
"Nice on the Outside and Lobby."
I thought the Hotel was very close to DC and the locations that I needed to be in the city, the staff were very nice and the lobby and the exterior of the hotel were very nice, which were the pros. BUT the actual room needs renovations. It was not as clean as I expected it to be and it needs to be upgraded. It was old and smelled old. I was not comfortable […] and was so LUCY to be only staying fr a short night. Read moreGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for sharing your experience about your recent visit. I want to apologize that our cleanliness was not up to the normal Sheraton standards we demand. You can be sure we will follow up on the room cleanliness and odors in the hotel so that others are not disappointed. Again, thank you for letting us know your concerns and please do stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards,
"Good Location - Lovely comfortable and immaculate"
Favorable - previously stayed at another hotel in Crystal City - thought your hotel had much of the same amenities and convenience for a much better $valueGenuine Expedia guest review
"Washington DC Visit"
My daughter and her two teenage friend were there to visit their new college. They said when they first arrived the room had a funny smell, not sure if it was unpleasant or not. She said it smelled like carpet? She was very pleased with her view she could actually see downtown DC from her window. They enjoyed the pool, and work our facility. The shuttle […] was a huge plus for me. They were able to get around everywhere they needed to go, including back and forth to the airport. I would definitely recommend this hotel for it's reasonable pricing and proximity to the city. Read moreGenuine Expedia guest review
Everything went good, personnel very helpful and knowledgeable, rooms perfectly clean,the hotel smelled good, however it would be nice to have a fridge and microwave in the room, other than that everything else is very good about this hotelGenuine Hotels.com guest review
"If you can't say anything nice...."
I had high hopes for this hotel near the airport. Took my 2 kids to D.C. and stayed at the hotel for 2 nights, hoping to be able to use the pool and take advantage of the free shuttle to get to the Metro. Well, pool is only open 5-9pm--the website doesn't let you know that limitation. So we swam once for barely a half hour before the pool closed. The […] hotel needs to hire more staff. We always had to wait at least 10 minutes in line at the front desk, and when I called to check on needed repairs to our room's exhaust fan, I was put on hold for 10 minutes, then lied to about it being fixed. Night #1 with a roaring bathroom fan that could not be turned off was bad enough, but then to return and find out they lied about it being fixed was infuriating. I was promised by one staff member we'd be moved to a new room if it wasn't fixed, then told by the next it was impossible to move since they were now sold out. I will never stay at a Sheraton again if I can help it, and certainly don't recommend the Pentagon City Sheraton to anyone. Read moreGenuine Expedia guest review
Response by Sheraton Pentagon City Hotel Thanks so much for making us aware of your concern as we always appreciate feedback both good and bad. I want to apologize that the hotel services were not what you expected and for the problems with our staff and condition or your room. A good stay starts with receiving exactly what you expect from a clean crisp room in proper working order, service hours that are communicated and friendly well trained staff that put guest comfort first. I am very sorry we let you down but you can be sure your concerns are our concerns. We will certainly correct the problems you encountered so that no other guests are disappointed as you were. Again, thanks so much for sharing your concerns and please do stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards, Steve
We loved our stay here. The room was spacious and the beds extremely comfortable. The shuttle to Pentagon City was convenient and prompt. The pool was very warm. The view was terrific. An all around great experience. Although food options in and around the hotel were quite limited and there was no refrigerator or microwave in the room for leftovers […] . Read moreGenuine Hotels.com guest review
This hotel was amazing! Very nice staff too. There was a shuttle service and a bus stop right across the street, and many things close by, especially restaurants for quick deliveries.Genuine Hotels.com guest review
"Views and location well worth staying here!"
A very nice hotel conveniently located near main thoroughfares, DCA-National Airport, and Washington, DC. Getting a room with a view of DC is very recommended as it is stunning.Genuine Hotels.com guest review
went to visited Washington DC with family. Next morning when we ready to leave, we had to paid the parking fee. $24.00 dollars. Paying parking fee???staying hotel??? Will not stay here anymore....Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback as we always appreciate guest reviews both good and bad. I am sorry we did not communicate effectively our parking fees which are common in major cities and competitve in this area. A good stay starts with receiving what you expect and again I am sorry we let you down. You can be sure we will follow up with our staff, website, and signage so that others are not disappointed as you were. Again, thank you for sharing and please stay with us again very soon. Warmest Regards, Steve
Booked three rooms at last minute and outside small mistake by front desk (which they more than made up for), everything was great. Loved shuttle service to and from metro station.Genuine Hotels.com guest review
"Great Location and Hotel"
This was a great spot! We were traveling to DC for a short weekend for the first time. The hotel was clean, the beds were comfortable, and the hotel had a view of the Arlington Cemetary. The staff was nice, no problems with check in or check out. Nice little Starbucks in the lobby so we could grab some coffee / tea before we head out. The hotel had […] a shuttle that took you to and from the Metro Station (only about a 5 minute ride) so it was very easy to get in and out of the city. The shuttle was reliable, always on time, and was a key part to getting around without being in DC. Enjoyed the hotel and made for a great weekend! Read moreGenuine Hotels.com guest review
Beds uncomfortable. Folks in nearby rooms a little noisy.Genuine Expedia guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback. I am sorry that the Sheraton Suite Sleeper bed was not to your liking and that other guests were too loud and disruptive. We want all of our guests to have the best stay possible and I am sorry we let you down. You can be sure we will follow up on your concerns so that others are not disappointed. Please do stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards, Steve
"Not bad but can be improved"
Stayed with a friend during cherry blossom season. Not too bad. But it took us a long time to find switches of lights in the room. They are not obvious to find and no any notice or tip to help.Genuine Expedia guest review
"Close to Ft. Myers and Henderson Hall"
Very comfortable, quiet stay. Beds very comfortable. Made it easy (no cost unless damage) to include a pet we were traveling with. Nice coffee shop on the first floor. Shuttle service on the hour and half hour to access the Metro.Genuine Hotels.com guest review
"Convenient place to stay"
My daughter & I stayed at the Sheraton and would return again. Breakfast was not included, but we travel with our own healthy options, so it didn't matter to us. Wi-fi was additional, but there is a media center available if needed. Parking was additional (pretty much everywhere in DC area), and upon arrival I was told it was 1/2 the posted price so […] that was a bonus for me. The shuttle was very timely & reliable and we took it to the metro daily/several times a day to easily get around DC without having to drive anywhere ourselves. It was approximately a 10 minute ride to the metro, couldn't get any easier. The gym is open all hours, but the pool was only open from 5-9pm during our stay. There was construction on the roads outside the hotel, but I can't fault the hotel for this and we were up & out by the time any work began. The only other negative was the bathtub drained very slowly when taking a shower. Overall I would stay again. Read moreGenuine Hotels.com guest review
"Not too bad."
Bed & pillows were comfortable. There was no complimentary bottles of water in room like other Starwood Preferred hotels. There was a stink bug on curtain. I understand they migrate & sometimes get stuck in limbo.Genuine Expedia guest review
Response by Sheraton Pentagon City Hotel Thanks so much for sharing your feedback about your recent visit. A good stay starts with a comfortable bed and pillow in a room that is pest free. I apologize for the failure in our pest program and of course that the Sheraton Suite Sleeper bed and pillows were not to your liking. You can be sure I will follow up on your concerns so that others are not disappointed. Again, thank you for your comments and please do stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards, Steve
Very attentive, friendly staff. Comfortable, stylish, cost effective room. 5 star experience. Thank you!Genuine Expedia guest review
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