"bad hotel, great service"
Bed was broke in the first room. Second room lock was broke. Bed still was not right in the 2nd room. Guest services was great about addressing situations however hotel was not worth the money or location.Genuine Hotels.com guest review
"Nice place to stay"
The staff here are very courteous. The room was clean as was the rest of the hotel. We had a problem with booking an additional night via web - the local staff quickly assisted us and did so very well! I would stay here again and would recommend it.Genuine Hotels.com guest review
"It was a nice stay"
Clean big rooms, comfy beds, and nice veiwGenuine Expedia guest review
"Nice hotel and friendly employees"
Is a nice hotel a little older but employees are friendlyGenuine Expedia guest review
"convinent to arlington cemetary"
adequateGenuine Hotels.com guest review
Fantastic hotel!! Front desk staff was so nice. We even got upgraded to a suite at no additional charge once we arrived. The lobby was beautiful & the room was wonderful. Super comfortable bed. Would definitely recommend!!Genuine Hotels.com guest review
Room is relatively big, nice view. Beside Muffins and Coffee there was no breakfast available when I was there - I have been recommended not to buy the croissants and the cones because they would be 2 days!!! old. Very disappointing - breakfast is for me as important as a good night sleep. Came back to the hotel at 4 pm and I wanted to buy a bottle […] of water: the gift shop was closed till 5 pm. I have never seen something like that. Metro Station - Hotel : prop 8 min with hotel bus which leaves every 30 min. WIFI cost $ 11. I wouldn't book this hotel again. Read moreGenuine Hotels.com guest review
"Amazing Night City Views"
We had an amazing time. We travel with a service animal and the hotel and staff were all amazing. After a long day in DC the room service was a very nice touch. Everything had a very nice presentation and tasted wonderful. The pool was a little lacking. Having a pool on the 16th floor with glass windows all the way around you can make for a chilly area […] to begin with, but when you also have the air conditioner on full blast and its only about 30 degrees outside because its December is probably not the best idea. Read moreGenuine Expedia guest review
Great!Genuine Hotels.com guest review
"Great location to Pentagon"
great rateGenuine Hotels.com guest review
"Convenient to my daughter but not to DC events"
Very pleasant lobby and rooms. Disappointed that they charge for WiFI. I just used my phone as a hotspot. WiFi in hotels now is like long distance was a few years ago. A hotel rip-offGenuine Hotels.com guest review
"Nice but expensive"
You pay for parking and breakfastGenuine Expedia guest review
"great place to stay"
The view from the upper floors is beautiful. The only bad things areall the road construction, but I can't fault the hotel for that and a lack of free wifi service. parking is a breeze through their private garage. The beds are firm, rooms are well-maintained. Will stay again next time I am in Arlington.Genuine Hotels.com guest review
"Fantastic view, complimentary shuttle to mall."
Wonderful view of the capital. Starbucks in the lobby each morning. Free Internet would have made it perfect.Genuine Expedia guest review
My room smelled strongly of smoke triggering allergies for the length of my stay. The wifi was $12/day, which I guess is typical in DC but would be nice if it was included.Genuine Hotels.com guest review
Very nice and close the Reagan Airport.Genuine Hotels.com guest review
Not worth the money spent. I thought the quality of the hotel would be much more than what was presented. Reminded me of a motel 6. Hotel seemed seedy and some on the people checking in seemed very seedyGenuine Hotels.com guest review
"Very Nice hotel"
Excellent !!Genuine Hotels.com guest review
We had a great stay at the hotel on October. The staff are very nice and there is a shuttle service to center of the city and another to the airport ( run till 22:00). The room were good as we expected from sheraton hotel. Recommended!!!!Genuine Expedia guest review
front desk was roddddddddddddddddddddddddddddddd.Genuine Hotels.com guest review
I receive the room without cleaned from before residence, and they don't allow me to change the room . I don't like it so much .Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Dear Haider, Thank you for taking the time to share your experience with us. Your experience is absolutely unacceptable and I am working with our Team to understand why and how this could happen. I certainly apology to you for this error as this should never happen to a Guest. Again, thank you for your feedback. Best regards, SPCGM
"Nice Place to Spend the Night"
Although the location is a little difficult to get to off the highway, it is a very clean, quiet and affordable hotel. The staff was friendly. The bed was amazingly comfortable and the free shuttle service to the Reagan National Airport was an added bonus. The only downfall was the fact that there was no free internet service offered in your bedroom. […] In this day and age having access to the internet is vital and should be included considering the amount that is paid on the room. Read moreGenuine Hotels.com guest review
Very enjoyable stay.....over and beyond our expectations...Genuine Hotels.com guest review
It was the prefect location for what we needed. Hallway carpets looked very worn and room carpets were very stained. The staff was very helpful and sis a great job. The bed was so comfortable and amazing!! The room was very nice, except for the carpet stains - definitely need to replace their carpets!Genuine Hotels.com guest review
"Prepaid for a King size and got a double!"
We booked a prepaid 2 night stay for King bed w/city view. When I checked in they did not have any king /city view rooms left and instead they had to put us in a double regular bed room. The next morning I had to repack all my belonging by check out and wait for them to have a king size bedroom available for me for my second night. I was not reimbursed […] for the extra cost i had prepaid for the king room. Also, house keeping woke us up at 9;50 am on our first night when checkout isn't even until noon. They knocked multiple times until we got out of bed and opened the door. On our second night we put the Do Not Disturb sign on the door and the next morning we were not bothered. Read moreGenuine Hotels.com guest review
I had a beautiful room overlooking the city. The shuttle service to and from Pentahon City was very good always on time.Genuine Hotels.com guest review
"Very helpful staff .. but loud street noise"
I stayed at this hotel due to its close proximity to the start of the Marine Corp Marathon. The staff was one of the best that I have dealt with in all of my travels. The only negative but a large one is the loud street noise specifically from the housing/apartments across the street from the hotel. I would recommend that you stay on the opposite side […] of Ormes street and if you are on the Ormes street side you want 4th floor or higher. Read moreGenuine Expedia guest review
the hotel is located in a residential/commercial area. The entrance to the hotel is difficult to find. Unloading your luggage is difficult because there is very little parking. additionally, there are very few luggage racks available. the front desk is very helpful and courteous. the rooms are reasonably clean, however there are significant stains on […] the rugs. since they allow pets, they really should clean these rugs better. the food from room service is quite good. However, they can be some difficulty as the staff doesn't always speak English as a primary language. I found the service overall to be excellent. whatever problems you incur they are eager to remedy the problem as quickly as possible. Read moreGenuine Expedia guest review
"Painting the Lot, Buit clean the windows"
I like this hotel and it's really convenient for 395 and the DC region. They were painting the lot and I realize that's an isolated incident, but the smell gave me a headache for the better part of my hour drive after checking out. However, I had a great view of the Air Force Memorial, Pentagon and DC across the Pentagon, but the outside of the window […] hadn't been cleaned since the hotel was built. It would have been nce to have a clean view after the ling day before. Read moreGenuine Hotels.com guest review
Stayed here for three nights with friends before running the Marine Corps Marathon. The location was great, free shuttle service to the metro, and the staff were all friendly and helpful. They even waved my parking fees on checkout!Genuine Hotels.com guest review
A bit noisy at night that I could not filter out with the fan.Genuine Hotels.com guest review
"Good hotel, could be better."
This is one of those hotels that has so many great things going for it, it could be fantastic. However, there were a few things that really can rattle you during the stay. First of all, be ready to pay and pay often. I visited with a guest who was running in the Marine Corps Marathon. The night prior to the marathon we didn't want to go out and have […] a big dinner, so we thought "Oh, well we can just heat something up in the room. I'm sure it will have a refrigerator and microwave." Nope. $20/night/appliance. A potential $80 extra. Not only that, parking is $22/night. Although we were able to get it down to $10. The shuttle service was a bit questionable, not too reliable. Read moreGenuine Expedia guest review
walls must be made of paper ,you can hear people next door talking,also had unrule people in next room and staff would not come up to address the problem,room service food was ok but overpriced!Had a pool but access was only during certain hours!! That is a waste.Genuine Expedia guest review
Response by Sheraton Pentagon City Hotel Dear Glenn, Thank you for taking the time to share your experience with us about your recent stay. I was disappointed to read that your stay was not perfect. I apologize that you had a few loud guests next door to you and our staff did not react properly to attempt to quiet them down. I have addressed this issue with our security team as they are usually effective in stopping any type of noise complaints but we must not have executed our policies in your case. I am sorry that our pool hours did not meet your requirements as the pool is fully operational on weekends and reduced hours during the week due to life guard scheduling, which is a requirement in the State of Virginia. Again, thank you for your feedback. Best regards, SPCGM
Staff was great. Lobby was very nice. Room was just OKGenuine Hotels.com guest review
"Close to Arlington Nat. Cemetery"
Nice hotel. I was given key to my room only to find it was still occupied. Had to go back to desk& wait for another room. My husbands funeral was that day and I did not need this problem (even though it was minor) at that time. Shower area was small otherwise nice hotel.Genuine Expedia guest review
The staff were extremely accomodating and informative. We were able to access every location on our agenda. The shuttle service was timely. Room service exceeded our expectations. Not only did the food arrive at the requested time, but the cuisine was enjoyable. Definitely a place to consider for a return trip.Genuine Hotels.com guest review
"very good except one thing"
Had a very good stay there. The hotel was very clean and the bed and room seemed spacious, new and nice. The only complaint was that their outlets needed to be replaced. We had a very difficult time getting our plugs to stay in the wall and some outlets didn't seem to work. This was also the case in a friends room as well. Basically, I had to push my […] plug ends together to help the plug stay in the wall. Read moreGenuine Hotels.com guest review
"Nice and close to the Pentagon for the ATM"
It was a nice and clean hotel, the room was nice, the bed was comfortable, the only negative was the restaurant had a very limited menu for a vegetarian and was very pricey. When I asked at the hotel if there was another restaurant in walking distance I was told no, however when I went and walked around there was a great little Ethiopian place in the […] next block that was amazing. Read moreGenuine Hotels.com guest review
"Friendly staff and comfy bed!"
The hotel was very busy when we arrived, but they had 3 greeters to process our reservation. The young man who checked us in was so nice! After the paperwork was done, he explained how the metro worked. When I called down later to ask about a pedicure, he looked up local spa info. The room was clean and the bed was comfy. Cable worked fine. Didn't get […] my wake up call though :/ Overall, great experience! Read moreGenuine Expedia guest review
"Nice cheap place to stay in the area"
Stayed for 4 nights. Hotel was clean and nice for the price. very good deal for this area. There's not much of a view directly outside the hotel. My window view was of neighborhood houses.Genuine Expedia guest review
The restaurant service and menu was very good. We arrived after closing hours and they still seated us and did not hurry us. The waiter and manager were very pleasant. The night desk clerk was not very friendly or personable. We had to drag information out of him. He could have cracked even a hint of a smile. The room was ok but not anywhere near what […] I had expected of the Sheraton. The convention areas were nice but the rooms were just so-so. The sheets were stiff and uncomfortable. Disappointed. Read moreGenuine Hotels.com guest review
This was the first time I stayed at this hotel and will not be there again, disappionted by the way they handle it. TV did not turn on. Managermant was not good enoughGenuine Hotels.com guest review
"One of the best!!!"
Very good service all the way around front the lobby to the kitchen keep the good work guys I will be back !! Location is fantastic !Genuine Hotels.com guest review
Room very small & no view despite a request of a room with a view. Problems with parking pass & only a partial fix given by the staff. Cleanliness was mediocre at best for the section of hotel I was pushed off into which was not the main part of the hotel.Genuine Expedia guest review
The stay was very niceGenuine Hotels.com guest review
"Good value, free shuttle makes it worth it"
Even though the location isn't in metro DC, their every-half-hour complimentary shuttle service directly to the closest metro stop (Pentagon City), made getting into the city relatively convenient. I loved their courteous staff, who were very welcoming and accommodating when we needed to leave our bags there for an additional 8 hours after checkout […] . Read moreGenuine Hotels.com guest review
l love it ... it was my first time and i really enjoyed staying there.Genuine Hotels.com guest review
"Very nice. Clean, pleasant staff, fair price."
Nice two night stay. Clean room, pleasant staff. The pool was clean and warm :) The restaurant was just so-so but the breakfast was good. $22.50 a day for parking is outrageous to me but parking in the DC area is expensive everywhere. Shuttle to Metro every half hour was very convenient. I would stay there again.Genuine Expedia guest review
good hotel the only thing is that you have to pay 23 dolars extra for parking since you can't park outside. so include another 23 dolars extra in your night,.Genuine Expedia guest review
"Close to DC and comfortable"
Good view and close to a lot of businesses and DC (where we wanted to go).Genuine Hotels.com guest review
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