"Despite renovations, only so-so"
This hotel has an odd layout with guest rooms in a separate building. This necessitates going outside or going up to the mezzanine and back down in order to access the rest of the hotel. Very confusing. The restaurant has limited food service and there are no dining options within walking distance. It's a good enough hotel for the business traveler […] with a car, but I would not recommend it for a fun family vacation. Read moreGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for sharing your feedback about your recent visit. I am sorry for the confusion about your room location. The hotel does have 2 sections, but often times it is quite beneficial for our guests and groups alike who want to be separated as their schedules are different from other guests on business travel. The hotel while located just outside of Crystal City has a great shuttle that takes you door to door to many restaurants and shops. The trip takes just a few minutes and is more convenient than walking from the close by hotels especially during inclement weather. Again, thanks for your feedback and please do stay with us again very soon. Warmest Regards,
Wondeful :)Genuine Hotels.com guest review
"Do not stay at this hotel"
The room was dingy and moist in the basement of the part of the hotel that is separate, the rooms have the wall heating/air systems that are horrible for allergy sufferers. No daily water, Internet or breakfast like most hotels, there is not a refrigerator and no dining options near the hotel/within walking distance. It is highly under staffed, the […] dining room wait time and selections are terrible. The conference rooms were dirty, frigid and like the guest rooms had little to no sound proofing. I informed the hotel in my feedback that this property required corporate attention, it was the worst hotel experience I've ever had. Also know the color of the Sheridan airport shuttle red or white), which needs to be hailed, it will not automatically stop at the designated pickup area! Read moreGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for sharing your feedback about your recent stay. I am sorry the staff, accommodations and service were not up to your expectations and our Sheraton standards. A good stay starts with receiving what you expect in quality accommodations, property upkeep, services and staff that cares. I am sorry we let you down in so many ways. This hotel is like many hotels in the area and while we do not offer complimentary items and hide those fees in the room rate this way you only have to pay for what you would want to use. The Potomac Restaurant offers a variety of sandwiches, entrees, appetizers, and desserts that we hope appeals to everyone. In fact we even have flatbread pizza and gourmet tacos, but we do understand that sometimes we can’t please everyone. Of course our shuttle is only 5 minutes away from over 100 different shops, restaurants, and cafes. We will certainly follow up on all of your service and cleanliness observations and hope you will give us another chance so that we can demonstrate our commitment to your comfort. Warmest Regards,
"Awful 2nd tower"
No consideration for families with kids. We were assigned a room on a split level with stairs only and had to move up and down ourselves a twin stroller and multiple bags. Also, the shuttle wasn't going to load the stroller on the same shuttle as my family but said to take the following one.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for sharing your concern about your recent visit. I am sorry that your room assignment was not to your liking or convenient for your family. A good stay starts with receiving what you expect and unfortunately the room that was assigned was the room type in our pavilion wing that was requested. We are always happy to re-assign rooms and I trust if you would let us know we would gladly make things right. The shuttles do often get full and when this occurs our staff will recommend that you wait for the next one so that we can get everyone on board that is together. I am sorry this did not work but during peak periods we try to accommodate as many people as we can in a safe manner. Regardless, I am sorry we did not make this easy for you. Again, thank you so much for sharing your concern and please do stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards,
Let's start at check in..... Things seemed to go well enough, and we were assigned a room on the 15th floor. Get up to the room and the keys don't work, not to mention the DO NOT DISTURB sign on the door. So I haul all our stuff back down to the lobby and go to same CSR... Don't know how that happened he said as he reprogrammed the keys to a room on […] the 12th floor. No apology, nothing..... At least the key worked this time. The pool was nice and warm, but the air around it was frigidly cold. Breakfast was outrageously expensive, and for the price of parking you'd expect a wash and wax or something..... Worst hotel experience in quite a while. Sorry Sheraton, but maybe I should've listened to my 9 year old daughter, who wanted to stay at a Hilton!!! Maybe next time... Read moreGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for sharing your feedback about your recent visit. I am sorry we did not handle your concern about the room assignment properly and that our staff did not immediately apologize for the problem. I am also sorry that the pricing and accommodations did not meet your expectations. The pricing for our parking and breakfast are very similar to our neighboring hotels, but I know how frustrating it is to have to pay more for something than you would like to. Again, thanks so much for sharing your feedback and please do stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards,
"Clean and peaceful room"
Room was nice and comfortable. Room service was on time and worth the wait.Genuine Hotels.com guest review
"near dc without the hassle"
great location, clean room. delicious ethopian restaurant nearby and very easy to get in and out of dc.Genuine Hotels.com guest review
"I WILL BE BACK!!!"
I HAVE NO COMPLAINTS AT ALL.THE WEATHER WAS COLD BUT THE HOTEL HAD NOTHING TO DO WITH THAT. THE HOTEL SHUTTLE TOOK US TO THE MAIL AND THE AIRPORT SO FOR THAT I WAS GRATEFUL. THE SOUP WAS ALSO GREAT!!!!I WILL BE BACK.Genuine Hotels.com guest review
"Perfect hotel if you never plan to get hungry"
The hotel is quite beautiful but the location is not exactly ideal. There is nothing in walking distance to enjoy. The only selections of food are from the neighborhood restaurants and is not very good at all for the price. You basically have to take a taxi to go anywhere to enjoy anything.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for sharing your feedback about your recent visit. I am sorry you were not happy with our location and could not find local restaurants. The hotel is only one block away from a very popular ethnic restaurant and our complimentary shuttle runs every 30 minutes to the Pentagon City Mall which is less than a mile away. The mall has more than 100 different restaurants to choose from. Again, I am sorry we were not able to convey your options and hope you will try us again in the future. Warmest Regards,
Nice hotel, but we were awakened at 0530 for a fire alarm so did not really get a full night of sleep. Furthermore, did not get a late checkout due to the fire alarm or any other compensation. The hotel also charged me for a $4 bottle of in-room water which I did not even partake of.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for sharing your concern about your recent visit. I am sorry the alarms disrupted your sleep and that you were mistakenly charged for the premium water we supply in your room along with the complimentary water. As you know we take safety very seriously and I am sorry that the alarm ruined your sleep. I trust by now the hotel has fixed your account regarding the water but if we have not please do let us know. Again, thank you so much for sharing your concerns and please do stay with us again so we can make this experience up to you in some way. Warmest Regards,
Chose this hotel for the indoor pool for my kids...they had a blast! We arrived around 4:00 PM and had to wait about 10-15 minutes for our room. Because of this, they gave me a free parking pass overnight (which saved me $24). My kids basically swam until the pool closed and the pool staff was very friendly. We had a great stay!Genuine Hotels.com guest review
"Great Stay away from it all..."
The staff was great. They were very nice and greeted you with a smile.Genuine Hotels.com guest review
"Stuck in a snow storm"
We ended up staying at this hotel for one night after having our flights cancelled due to the snow storm. The main issue I have with this hotel is the customer service and professionalism particularly from the shuttle drivers. I took the shuttle to the airport early in the morning to get a new flight, while my wife stayed in the room with our 6 month […] old baby. We got the next flight out so my wife had to try to get our bags and the baby down to the lobby because we couldn't afford to miss the shuttle. She called to ask if anyone could help her take her bags downstairs and was told they would ask the shuttle driver if they could. While I was on the shuttle heading back I heard the call go out over the radio asking if they would help with the bags. The drivers on the radio laughed and all jokes about how they weren't going to help. They were too busy. When we pulled up 2 other shuttles were sitting in the driveway. How busy were they exactly? They could sit there and not help my wife. I then asked if they would mind waiting a few minutes while I ran upstairs to get my family and our bags and the shuttle driver told me if I could be back in 2 minutes he would wait. Luckily my wife is stubborn and as we were pulling up I saw her lugging our 2 suitcases, the baby strapped to the front of her, a backpack on her back and the car seat. Long story short I'm disappointed in their customer service. Read moreGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for sharing your feedback about your recent visit. I want to sincerely apologize for the poor judgment and lack of professionalism the team demonstrated which is not up to our Sheraton standards. A good stay starts with being greeted by well trained staff that put guest service first. I am sorry we let you down. You can be sure that we are following up on this experience so others are not disappointed. While I know this response does not make things any better, I would hope you will give us another chance so we can make things right and provide you with a much better impression of our property. Again, thank you so much for sharing your concern and I hope you will give us another chance in the near future. Warmest Regards,
"Convenience and value"
Very nice hotel. Convenient to DC sights like the monuments, the Smithsonian and the Air and Space Museum.Genuine Hotels.com guest review
The service was great, to include valet, front desk, room service, dining, and housekeeping. A special thanks to Ms Rosa in housekeeping and the staff that assisted me and family during the fire alarm. The only concern room service was a bit pricey for one meal.Genuine Hotels.com guest review
Fire alarm went off at 4:30 in the morning. Breakfast was expensive! Very unpleasant stayed.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for sharing your concern about your recent visit. I am sorry the alarms went off and that you were not comfortable with our breakfast prices. Safety is our number one concern, and unfortunately the alarms can go off even where there is not an emergency. To be safe the hotel must follow all regulations and evacuating the building is a requirement. As you know for your trouble the hotel provided complimentary coffee service for the inconvenience. I know how frustrating it is to pay more than what you think is fair. Our breakfast prices are very competitive to the area and our buffet provides a wide variety of items that can be enjoyed by everyone. Again, thanks so much for your feedback and please do stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards,
"Great stay, but ...!"
I did not like the fact that I had to "rent" a micro- wave and/or refrigerator for the room. Keeping restaurant takehomes was difficult without a refrigerator and no micro-wave, no warm-up!Genuine Hotels.com guest review
"Well worth it"
Enjoyed the stay. The shuttle a big plus. Easy to use. And picked me up and returned to hotel in a timely fashion. I'd book again.Genuine Hotels.com guest review
GreatGenuine Hotels.com guest review
My experience was great...staff, room, service was wonderful.Genuine Hotels.com guest review
"Don't be fool by the name"
No hot water, guest services was not available and the room was very old looking. Don't be fool by the nameGenuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for sharing your concern about your recent visit. I am sorry the hotel was not in the condition to meet your expectations. A good stay starts with being greeted by well trained staff that put guest comfort first. As you may have noticed the hotel lobby has a fresh new look with all marble and recently updated appointments and the entire hotel has new carpet in the guest rooms and the corridors. We are always working to replace items that have lived there life and we will continue to do so. I trust you let our staff know about the problem you encountered with the water and you can be sure we will make every effort to make things right. Again, thanks so much for sharing your feedback and please do come and visit us again. Warmest Regards,
work and business the hotel was clean, safe, and within driving distance to the mall and was very happy with the shuttle serviceGenuine Hotels.com guest review
"Go for the room, not the restaurant!"
Hotel was nice, front desk staff were great. The restaurant was awful. Restaurant staff seemed overwhelmed, food was average. If going for dinner, better slot 2 hours. The club room is poorly staffed, 1 or 2 people during meal and food hours, not enough.Genuine Hotels.com guest review
Amazing for $100 dollars.Genuine Hotels.com guest review
Great!! Very cozy.Genuine Hotels.com guest review
i had a really nice stay and if i will be in DC again, most definitely i will stay there again....Genuine Hotels.com guest review
"Best view in town"
I really enjoyed myself. I wish the beds were a little better and that my room would have had a refrigerator or microwave. I did enjoy the view from the rooftop being able to see downtown Washington, DC.Genuine Hotels.com guest review
Excellent location to drive to all dc, but not for walking _ too much construction in area to easily walk and bit far. Good hotel staff, nice rooms, decent price. Use often.Genuine Hotels.com guest review
"would stay again"
WE were very pleased with the hotel, ease of check-in and out and our room -- we had a double room with a dc view -- beautiful in the evening.Genuine Hotels.com guest review
"Pretty Good Stay"
The hotel room was very clean, but the furniture needs an update. We ordered the room service breakfast and were charged some hidden fees. I also found a hair in my eggs. I asked for a room with a view when i checked in they put us on the 8th floor, which had very little view. You are close to DC in this hotel, but in a strange little area.Genuine Hotels.com guest review
"Great Hotel !!!!!"
It was a nice stay. Hotel staff great!Genuine Hotels.com guest review
"Nice overnight stay"
Just a quick overnight stay but very comfortable. A few minutes ride to Clarendon with all their shops and restaurants. Parking was very easy and their was plenty of spots.Genuine Hotels.com guest review
"worst hotel stay ever"
My family was severely disappointed. We requested coffee and creamer be brought to our room, 3 hours later they show up. We were told that there was free parking on the street. We got a $50 ticket. There was just too many things wrong with this hotel. I will never stay here again.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for making us aware of your concerns about your recent visit. I am sorry that the service and communication did not live up to our Sheraton standards. A good stay starts with being greeted by friendly, knowledgeable staff that are well trained and put guest comfort first. You can be sure we will follow up with our service team and our Reception staff so that others are not disappointed. Again, thank you for sharing your feedback and please stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards,
Very comfortable beds. Great view of Washington D.C. from my window. Next to Arlington Cemetery and good access to Alexandria and National Airport. Great for a week-end stay.Genuine Hotels.com guest review
"Wait for the late afternoon rates."
It's hard to get a nice room at a great price close to D.C. Got this room late in the afternoon when the rates went on last minute special. Splendid room. Friendly staff. They gave us a room on the third floor. We arrived after dark and didn't know until morning that we had a wonderful view of the hotel ventilation stacks. Don't get a room on the 3rd […] floor! Make sure you have Sheraton rewards or you'll pay a hefty fee for parking. Free for club members. Internet is an extra 12 bucks (Why do premium hotels still maintain this annoying practice?) Hotel is conveniently located. 20 minutes to downtown depending on traffic. Lots of current road construction in area, but hotel amenities make up for difficulty. Read moreGenuine Hotels.com guest review
"BEST COZY COMFORTABLE STAY IN A LONG TIME."
I really enjoyed my stay.. The food was great and the room was amazing. The shuttle bus service was a bonus because I don't drive.Genuine Hotels.com guest review
Well priced value for an overnight stay near DCA. Good service and good shuttle service to airport and mall/metro stop.Genuine Hotels.com guest review
Response by Sheraton Pentagon City Hotel Thanks so much for sharing your feedback about your recent visit. I am glad we were able to be there for you during the blizzard and appreciate your kind words. Please do come stay with us again as we hope your next visit will result in a 5 star review. Warmest Regards
"Spacious.Fantastic Location.Airport Shuttle. Food!"
Spacious Rooms. Location Location Location. Within 5 minutes of Washington National Airport. Airport shuttle is frequent (They seem to have a fleet of them). Hotel has a bar and restaurant in it which is great when arriving late in the evening. Rooms are fine but mine did have that smoked in smell. Oh well. No biggie. Staff was friendly. Would stay […] here any day instead of a cut rate hotel . Oh Also, Short cab ride from Washington Union Station. (like 15 bucks) Read moreGenuine Expedia guest review
Loved ItGenuine Hotels.com guest review
It felt like home , there was shuttles taking us to and from the mall . I enjoyed it a lotGenuine Hotels.com guest review
"Watch out for the Smokers in the Outside Stairwell"
It was an extension to a reservation that I already held and I would do it again at the bargain rate and luxury amenities. I always enjoy my stay, except this time I was in the annex section attached to the main hotel and it was hard to transport luggage in that section because of lack of access when using the bell cart. Otherwise, I enjoyed the complimentary […] buffet breakfast for an inconvenience with having to move because of the location of a room that I was assured would be quiet. Because it is a nonsmoking property, the smokers seem to find any stairwell that is in the open to smoke instead of the designated smoking areas. Read moreGenuine Hotels.com guest review
"Promises and the Language Barrier"
I had a once again, enjoyable stay. The only thing is that I did have to change rooms when I was assured the room I had would be a quite one. Besides the fact that is was in the annexed attachment to the main hotel and I had no way to tug my luggage from the lobby to my room in the annexed section of the hotel, because the bell carts could not go pass […] the main annex foyer, I had an enjoyable stay. The only other issue I have is that there wasn't any follow when I requested my room to be serviced and it was not done. If the housekeeper understood what I told her, she would have checked with the front desk to confirm my request. Read moreGenuine Hotels.com guest review
My room was clean with dated furniture. The heat system continued to shut off all night and was blowing cold air. The view of the area was great but the window wasn't clear. The hotel staff was very friendly.Genuine Expedia guest review
Response by Sheraton Pentagon City Hotel Thanks so much for your feedback about your recent visit. I am sorry the HVAC was not working properly and that the furniture was not to your liking. A good stay starts with accommodations that are fresh and where everything is in proper working order. I trust you let our staff know about the heating so that we had a chance to fix the problem and make things right. I am glad you enjoyed the view and hope you will visit us again very soon so we can demonstrate our commitment to your comfort. Warmest Regards,
"Good Hotel but front desk staff needs to be......"
We had booked a King room. When we checked in they did not mention anything about the room and gave us a room with 2 double beds. The front desk staff should have at least mentioned it that the King bed is not available. We assumed we were getting the room we had booked.Genuine Hotels.com guest review
"Comfortable, clean, and courteous"
I had car trouble and arrived very late. The staff was very helpful and accommodating! The room was very clean and comfortable. I look forward to staying there again!Genuine Hotels.com guest review
"Low price, Average facility."
Windows had duct tape on them to prevent air leaks.Genuine Hotels.com guest review
"Great solo get-away!"
I slept very well and I will be returning!Genuine Hotels.com guest review
"I'm going back!"
Great place to relax! Front desk service not that great.Genuine Hotels.com guest review
"I'll go there again"
A great experience!Genuine Hotels.com guest review
Parking expensive and cost extra Bed very very firm/hard Pillows feather and very flat Safe didn't work Garage pass didn't work and had to obtain new pass at the front desk twiceGenuine Expedia guest review
Response by Sheraton Pentagon City Hotel Thank you for sharing your experience about your recent visit. I am sorry the bedding was not to your liking and that the safe and garage gates did not work properly. A good stay starts with a good night sleep and usually our guests are impressed with the Sheraton Sweet Sleeper Bed along with both our feather pillows and hypo allergenic pillows which should be in all of our rooms. Our safe, underground parking fees are very competitive and I know how frustrating it is to have to pay for something when you think it should be included. We will certainly follow up on all of your concerns so that others are not disappointed. Again, thank you for your feedback and please do stay with us again so that we can demonstrate our commitment to your comfort. Warmest Regards,
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