"Great staff, very clean"
Everyone was very pleasant and helpful, room was super clean, loved the crisp white sheets, very quiet.Genuine Hotels.com guest review
"Hit or Miss"
Stayed at this location, in a double bed room, in the main building, it was quite spacious and I enjoyed my stay. Based upon this, utilized my accumulated HotelsDcom "points" for a complementary stay, later in the week. Specifically selected/chose King Room (as an option/rate...**NOT** a "request") for a special occasion. Was pretty disappointed to […] get another, smaller, (sub-par) ADA double bed room, in the shabbier building, across the way. Not at all the same experience. Read moreGenuine Hotels.com guest review
"Additional Fees are Ridiculous"
The stay was as expected (except for someone pulling the fire alarm in the middle of the night, although I can't fault the hotel for that). I bought the room due to a hotels.com deal, but the fees for parking and wifi completely eliminated any money that I saved by doing that. Yes, you read that correctly: fees for parking and internet. They are both […] ridiculously expensive too. I would post the rates, but the terms of writing these reviews says that I cannot. Now maybe it's just me, but every other hotel I've stayed at (Hiltons, Marriots, Best Westerns) offers free parking and wifi to their guests. Why does an institution as nice as this one feel the need to charge for what even 2 and 1-star hotels offer for free? The wifi speed is embarassingly slow as well (1 Mbps upload and download). Also, the TV in the room was old enough not to include an HDMI input, so forget about hooking your laptop or tablet up to it for some Netflix watching, although I'm not sure that the internet speed could handle that anyway. I definitely won't be staying at a Sheraton again. Stick to Hilton. If the difference in rates is around $30 in favor of the Sheraton, you'll make up for the discount in parking and internet. Also consider that the parking rate is per night, not per stay. Read moreGenuine Hotels.com guest review
The room seemed smaller than the 252 sq ft advertised, especially because of the small bathroom. The beds and bedding were very comfortable. Expect to pay for Wi-Fi. The room was nice and clean. The lounge personnel were prompt but seemed to toss your food on the table like we were inconveniencing them. This location, while not too far from anything, […] was not within .75 mi of any (convenience) stores. The Fire/Life warning system worked as designed as someone activated it in the middle of the night and everyone had to evacuate. Read moreGenuine Hotels.com guest review
Great place. Nice staff. WelcomingGenuine Hotels.com guest review
Exelent hotel and the personnel were very courteous and helpful.Genuine Hotels.com guest review
You have to pay $13 if you want WiFi. There are no USB ports for charging anything in the room.Genuine Hotels.com guest review
The stay in itself was nice, although having to pay $22 for parking in the garage was a surprise. Everything else was on the web page except for that. When I asked where we would park if we chose not to park at the hotel and they didn't have an answer. The city view was behind a neighborhood that you can not avoid, especially when the residents are […] standing outside arguing.... Read moreGenuine Hotels.com guest review
"Great, but why the 12 wi-fi fee?"
Me and my wife had a great stay at the Sheraton Pentagon City Hotel. Everything was beautiful and the price I paid through Hotels.com was fantastic, but what's with the 12 dollar Wi-Fi fee? Most places nowadays have free Wi-Fi. It wasn't a deal breaker, but it felt like a bit of a gouge.Genuine Hotels.com guest review
goodGenuine Hotels.com guest review
great stay, good service, very cleanGenuine Hotels.com guest review
Great hotel, very convenient to all at a great priceGenuine Hotels.com guest review
What a great city view from our 9th floor bedroom. Very close to DC. We will be back!Genuine Hotels.com guest review
Great location with car. Not a very walkable area.Genuine Hotels.com guest review
"business visit to local clients"
after some problems navigating the construction detours around the hotel--I arrived to meet a front desk person who could not have been more accommodating--she even waived parking fee when I complained about finding my way there--excellent training and great customer serviceGenuine Expedia guest review
"Close to The Pentagon"
it is nice that there is a shuttle bus between the Metro/subway The Pentagon City station and the hotel.Genuine Expedia guest review
"Hotel close to D.C."
It was great, people were very friendly. There were places to access such as fast food, diners and etc. im sorry i dont have 1397 words to write. My stay was cut shirt due to N inccident that occur on my way to VA from NY. My check in was Sept 6-8 but i arrived 8/7/13 @ 1 am.Genuine Expedia guest review
The hotel and staff were very nice and friendly. The location was close to DC, Georgetown, and interesting places in Arlington. The one major issue we had was parking fees. We were told it would be $10 a night with the pass they give you when you check in. The first use of the pass was $10 and after that it was $22.50, and if you enter/exit multiple […] times during the day it can end up costing more. My recommendation would be finding alternative parking. Read moreGenuine Expedia guest review
"Less than I expected"
I got 2 rooms. In one of them there was humidities on the roof, the shower was broken and also the cistern... The other one was ok. No views in both. It's was OK but I expected more...Genuine Expedia guest review
The hotel was lovely and the staff was very professional and helpful. Beautifully decorated and comfortable beds and pillows.Genuine Expedia guest review
"Easy access to Washington D.C."
The accommodations were precisely as advertised. Very clean environment and courteous staff and cheap parking to boot. I would recommend the Sheraton.Genuine Expedia guest review
"Shuttle very helpful"
The front desk clerk was very friendly and helpful. Our room was well cleaned and maintained. We used the shuttle to the Metro and also to get to a mall where there were numerous stores and restaurants. The shuttle ran every half hour. I would definitely stay again. We had view of Pentagon.Genuine Hotels.com guest review
"A Definite "Yes!""
Overall a pleasant experience. The rooms were clean and comfortable, pool was well-maintained, and the shuttle service was particularly convenient. Definitely recommend hotel for its location, comfort, and affordability.Genuine Hotels.com guest review
Excellent presentation and exceptional service! A great value and in my opinion undervalued! I would absolutely stay again!Genuine Expedia guest review
The front desk service was a amazing and attentive! check-in was easy and quick. The room nice but the outlets did not work and the telephones did not work.Genuine Hotels.com guest review
Would give this stay two thumbs up, great and helpful staff.Genuine Expedia guest review
"very good hotel"
everything was just comfortable. Excellent service and the room was clean and organized.Genuine Expedia guest review
The king bed was not very stable, when we sat on the foot of the bed the head of the bed lifted off the floor. Outlets did not work as well as one of the lamps. Not walking distance to any of the DC attractions. Only linen in room for check in was for 1 person. The rooms view was excellent since we chose the DC city view and the bed was very roomy/comfortable. […] Shuttle service to the mall area was great. In room movie prices were pretty steep a movie we wanted to see cost $15.99 Read moreGenuine Hotels.com guest review
Beautiful facility. Love the marble floors in the lobby. Facility very clean.Genuine Expedia guest review
We were given a room in the 'other', older part of the hotel. The room was below the ground, with half view of the street. It was disgusting, dark, carpet was dirty and it smelled mold. After we complained we have been moved to the other part of the hotel at least being able to get some daylight through our windows.Genuine Hotels.com guest review
"Great stay - Excellent view"
I thoroughly enjoyed my stay over the Labor Day weekend. Although, we spent very little time in the room, our experience was very positive.Genuine Expedia guest review
It's a beautiful hotel! Very well run! Anything I needed.... they got in a matter of moments. Close to all the sites and the shuttle they have makes it very convenient to shop, take metro, etc.Genuine Hotels.com guest review
The room with a king bed was much larger than I anticipated. The location of the hotel itself was, meh... Not too bad, not great. About a 7 minute drive to the National Mall, on an early Saturday morning, with no traffic (can't speak for other times). The hotel staff were very friendly and they kind enough not to charge me for parking. Overall, I would […] stay there again! Read moreGenuine Hotels.com guest review
"WILL BE STAYING AGAIN"
I WAS VERY PLEASED. I TRAVEL TO THE DC AREA ABOUT 5 OR 6 TIMES A YEAR AND THIS WAS THE FIRST BUT NOT THE LAST TIME I WILL STAY AT THE HOTEL.Genuine Hotels.com guest review
"Good hotel in the middle of nowhere"
Nice and clean hotel but the location is very far from facilities and when restaurant closes at 9.00pm its a problem.Genuine Expedia guest review
Great hotel for the price. Elevator to garage was not in service, had to walk down flight of stairs to get to garage.Genuine Hotels.com guest review
We cant wait to come back ! Such a great time. So close to everything !!!!Genuine Hotels.com guest review
This past weekend's stay at the Pentagon Sheraton was disappointing. I have stayed at this hotel on several trips while visiting my son in DC and was always satisfied with the hotel room and its services. This time around I found the room carpet to have clumps of dirt on it, an ugly crack in the bathroom sink, the door stopper on the bathroom door dangling […] from the door itself, the hook ripped off the back of this same bathroom door...etc. We also had trouble gaining admittance to the parking garage on the night of arrival and sat in our car for almost 10 minutes trying to reach someone within the hotel to raise the gate for us so we could park (people were waiting behind us but we couldn't clear the area). I see that the name of this hotel has changed since my prior visits and can't help but wonder if this hotel is under new management. If so, you've got some work to do...... Read moreGenuine Hotels.com guest review
I like Sheratons for the nice beds and clean safe feeling roomsGenuine Expedia guest review
Overall a great stay, the hotel was verrry nice. An odd smell in the end of the hall the first day, could have been a little lack of ventilation on that floor. Room was nice, carpet had some stains on it but again overall it was a great room with a great view. Hotel desk staff were awesome when we arrived and throughout the stay, two in particular were […] excellent and extremely accommodating, I don't know if it's appropriate to state the names here but it'd be great if they could get the kudos for it. Great rate, great stay, thanks! Read moreGenuine Hotels.com guest review
"Don't stay there when they're heavily booked!"
Normally this hotel is very accommodating and has a great view of Washington, D.C. From the upper floors. This time however, I was disappointed to learn upon check in that there were several conferences going on during my stay. The room that I ended up in was in the basement, without any sort of view at all, even of the street! It felt very dark, there […] was a stain on the floor, and there wasn't even a clock in the room so the next day I ended up over sleeping! It was the worst experience I have had at that hotel. My advice to any travelers is to call the hotel in advance and make sure that they're not completely booked so that you can have the option to switch rooms if you are dissatisfied. Had that been my very first experience at that hotel, I would probably never go back. Read moreGenuine Hotels.com guest review
"Very close to downtown D.C and wonderful view."
Very quite in a great location hotel staff was very pleasant and helpful.Genuine Expedia guest review
"Very nice hotel"
The hotel overall was very beautiful. Very spacious clean room. Although, they do not offer any continental breakfast. Swimming pool is somewhat small. No hot tub/jacuzzi. Online it says that they offer laundry service and when I called to have some clothes washed they said they do not offer laundry services that an outside company does all of thei […] rs. Read moreGenuine Hotels.com guest review
"Four nights of displeasure"
I had problems with the A/ unit making a loud noise, it keep me up all night.I reported this problem how ever it went to deaf ears. Also had a problem with the picture on the T.V. set it had a snowy picture and I reported that also to no concern on their part.They never fixed that either.And then the biggest problem was the elevator from the parking […] garage was out of order for my entire stay and I had to walk up two flights of stairs bags in hand each day. That place SUCKS !!!!!!!!!! Read moreGenuine Expedia guest review
Response by Sheraton Pentagon City Hotel Dear Don, thanks for taking the time to share your thoughts and experience with us. I am obviously disappointed that you did not enjoy your stay and that we did not meet your expectations. Unfortunately our garage elevator was out for the month of August as we modernized the mechanicals to provide better service to our guests for the long term. We did have golf cart service available to take guests up and down from the garage as an alternative during this time period. I am also disappointed that you had a few issues in your room and that our staff did not respond and correct these issues immediately. That is simply unacceptable and I will be following up with the team for ensure that our response time meets our Guests expectation. My apologies to you for these issues and again thank you for sharing your thoughts with us. Best regards, SPCGM
This was our first trip to D.C. and this will not be our last. My kids and I had a wonderful time in your city. Your hotel receptionist "Sura" was awesome. She was our first contact inside the hotel and was very gracious and accommodating. The only complaint I have is the room was too small for 3 people, the hot water took several minutes to work, and […] the room was missing a room service menu. I will definitely stay at the Sherton in Pentagon City on my next trip. Read moreGenuine Hotels.com guest review
"Visit to DC"
This hotel is close to DC. They have a complimentary shuttle to a metro nearby. The hotel staff if friendly and efficient. The hotel is clean in fcomfortable. I would reccomend to any body looking to visit the DC area.Genuine Expedia guest review
outlets did not work.Genuine Hotels.com guest review
"Quick trip to DC"
All around great hotel! The staff was very friendly and professional. Hotel was very clean. The room was perfect. Room service was prompt and food was very good. Restaurant food and service also very good. Only drawback to this hotel... nothing within walking distance.Genuine Hotels.com guest review
"Great location for family"
The hotel was great all around. The young lady at the front desk was so sweet & helpful. Very clean rooms & very very quiet! I did not hear a single noise outside of our room for the entire stay. Great value! Great stay!Genuine Expedia guest review
"Ok for a night or two"
The hotel has two buildings, if you end up on lower floors of the side building, don't expect to be pleased at all. The hotel staff are very helpful and friendly though, they accommodated our request to be moved to the main building, higher floors. The rooms are generally Ok and clean; not sure about 3.5 star though. The lobby is great looking and the […] corridors are very clean, but some rooms are old and in need of some renovation. No internet and parking is expensive, though we ended up with free parking for some reason. Compared to another 2.5 star hotel that we stayed the night before (for $30 more !!!), this hotel cannot be 3.5* except for the lobby. Price wise it was worth though. Read moreGenuine Expedia guest review
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