Highly recommend, very friendly staff, service excellent and perfect location!Genuine Hotels.com guest review
"Almost Perfect - but excellent location"
Very pleased with the hotel and is in a perfect location for exploring Hong Kong, a short walk away from the Star Ferry service and Walk of Stars, liked the roof top pool, but even more the outdoor jacuzzi - the view from the top is excellent of the harbour. Only think I didn't like was that wifi is not included in the room rate and is expensive.Genuine Hotels.com guest review
"Reasonably priced for the quality it provides"
Conveniently located at the southern end of Nathan road, with ready access to TST-east MTR station. Also walking distance (underground/sheltered) to Victoria harbour and ave of stars. Pity the harbour view is blocked by Intercontinental hotel. Would have been perfect location/view otherwise. Rest of the hotel service/quality is as expected of a Sheraton […] hotel. Read moreGenuine Hotels.com guest review
"4 Nights at the Sheraton"
Super hotel , super view, and excellent value for moneyGenuine Expedia guest review
"horrible, not courteious at all!!!!!"
please dont ever stay at this hotel, the staff is so rude they actually make you think that you staying in a bed and breakfast and they are doing a big favour on you by letting you stay... the rooms are so small and the facilities in this hotel are all crap, the worst spg hotel i have ever stayed in my life...Genuine Expedia guest review
"Great Kowloon location"
It was an easy no fuss hotel with adequate services in a great locationGenuine Expedia guest review
Rooms are too small and wifi only works in the lobby and that to in a very small area. My question is live up to ur name SHERATON !Genuine Expedia guest review
"Perfect Location, With Great Views"
Great Location, near to the star ferry and MTR station.Genuine Hotels.com guest review
"the most beautiful Sheraton with great staff"
service and staff is great - the food is good - super cleanGenuine Hotels.com guest review
"Excellent location and extremely comfortable."
Perfect hotel and very glad I chose it. The only problem I felt was that wireless internet should be free - I can't see why not in this day and age. Otherwise top recommendationGenuine Expedia guest review
No free wifi and eating here is expensive, but great locationGenuine Expedia guest review
"Great views of Hong Kong"
The location is great. Near the train and the views of Hong Kong are the best. Booked a Harbour facing Tower room which included a lounge with free sodas, coffee, complimentary happy hour and a full breakfast (with a view). I stayed here once before in a Harbour view room (not a tower room) and remember it being larger. The room had a slight stale smoked […] in odor. The lights are difficult to control. Never mastered it even after 3 days. The breakfast was really nice with a great selection. Also dined at Morton's Steakhouse on the 4th floor (which was my least favorite of the Morton's I have visited. Service was not quite as personalized). Hotel staff was friendly and helpful. All in all, it was a great visit. Read moreGenuine Hotels.com guest review
Very helpful staff and Sheraton has the best Harbour view rooms :)Genuine Expedia guest review
"Couldn't fault it"
Haven't been to Hong Kong for many years and was a little nervous travelling around and staying there alone. Had to spend quite a lot of time in the hotel between business meetings over five days so healthy food, comfort and access to business facilities were important. The Sheraton didn't let me down. The facilities were clean, the view from my room […] excellent and the staff helpful and friendly. Read moreGenuine Expedia guest review
"The best view in Hong Kong!"
5 star experience! This is top-notch. Room view was a perfect! Hotel was very accessible to train and bus station.Genuine Expedia guest review
Ordered a shuttle to the airport by the hotel staff for 1.30pm. We arrived downstairs at 1pm and were told to wait in the sitting area. My husband kept going and asking re the shuttle as it was around the time to leave and we were told it wasn't here yet. Then all of a sudden two staff grabbed our bags and started running to the street with them. We […] asked what is the rush when we saw the bus disappearing around the next corner. We were then told to wait on the roadside kerb as the bus would come back around. When it arrived, the bus driver abused us for being late! We told him we had been waiting for over half an hour and he kept abusing us and pointing to his watch! What gives with this behavior? Obviously, the hotel staff didn't know the bus wouldn't drive in or were remiss in telling us where to wait!! Read moreGenuine Expedia guest review
"Excellent service for a 3 night stay."
I stayed at the Sheraton Towers from 16th to 19th January 2014, 3 nights total and could not fault the service. The room was pristine with everything you could need for a short stay. I opted for a Harbour View Room and even on the 5th floor it was still a great view. One recommendation I would make is to book any airport transfers with the hotel, the […] free shuttle service (not run by the hotel) that stops nearby is an incredibly small mini-bus with barely any room for luggage and if you don't have anyone to help you lift your case on board (as in my case) the driver on both occasions made no effort to help with my struggle! The hotel does offer a pre-booked taxi service to the airport express and I would absolutely take this option on any future visits. Read moreGenuine Expedia guest review
"What a location"
Great hotel, clearly recently refurbished, in the centre of everything. Harbour view rooms actually have a harbour view.Genuine Expedia guest review
"Hotel in middle of all the action"
Stayed in the lounge area of the hotel. The staff were exceptional always willing to help. The meals were fantastic and the service no complaints. My only issue is that the beds are too hard but that is all over Hong Kong not just limited to the Sheraton. We changed rooms half way through stay as wanted a harbour view. The rooms are a little noisy but […] otherwise very nice and clean. Would stay again Read moreGenuine Expedia guest review
"Nothing but the best !"
True Asian hospitality , absolute cordiality , comfort , location, food choices, facilities, room sizes and convenience offered with impeccable service . Modern and perfectly located in Kowloon across from the metro, the ferry, and the most impressive and diverse range of shopping malls and restaurants one can dream of. Excellent for the 1st time visitor […] , perfect for the business traveller and certainly great for families. Home in Hong Kong to anybody desiring to experience magnificent service and convenience . Read moreGenuine Expedia guest review
Great location, great service - room cleanliness is good. Only down side is that the WI-FI is at an additional charge. Although very cheap, it seems pointless to charge a guest at a 5* hotel for something so cheap anyway. Food is good. Would stay againGenuine Expedia guest review
"loved the hotel! It was super!!!!"
I stayed there for two days and then came back at the end of the week and it was super! The hotel staff was amazing, rooms great, gym was great too! All was great!Genuine Expedia guest review
Great attentive service received from all staff. Room clean with good view of the harbour, yet bathroom quiet small. Overall, definately worth considering for your net stay.Genuine Hotels.com guest review
"5 Star Hotel, brilliant location"
Brilliant Position, Great Hotel and probably Best I've stayed in within Kowloon. Make sure you get a HK skyline room viewGenuine Expedia guest review
"Great location with very helpful staff"
Excellent location and great staff. Service within hotel was top class. Has great rooftop pool with harbour view.Genuine Hotels.com guest review
"great location ,stunning outlook"
The room we started in was a deluxe with a harbour view. Great views from our room. Close to the ferries, transport and promenade. Food a little difficult to source from the hotel tho. The hotel inside is a little confusing to navigate with the foyer and ground entry on different floors. Room spacious and clean.Genuine Hotels.com guest review
This was our first stay at this Sheraton. I was disappointed with the room it lacked ambience. The view of the harbour was obstructed yet I had upgraded to a harbour view room. Check in was impersonal but efficient. The room wasn't ready at 3 pm which was not satisfactory although they gave us complimentary drink for the inconvenience which failed to […] help us as we had been travelling since 5am and had plans to meet friends on the island at 4:30 pm. There was really nothing exceptionally bad about the hotel but it wasn't as friendly and welcoming as other hotels we have stayed in, in Hong Kong. Hotels of mention are the Langham and the old Ritz Carlton. I didn't consider this value for money and as said nothing terribly wrong but didn't meet our expectations. Read moreGenuine Expedia guest review
"Great hotel but no free wi-fi"
Everything we expected, comfortable bed, large room, great bathroom with both bath and shower and nice toiletries. Turn down service filling up ice bucket a nice touch. We had drinks and nibbles up in the bar on the top floor one evening with great views of the harbour. Only down side is no free wi-fi. For the price $300+ a night this should be included. […] We'd just spent 4 weeks in Europe and free wi- fi was readily available. Read moreGenuine Hotels.com guest review
"Unfriendly staff at an overrated hotel charging wa"
We chose Sheraton Kowloon because of it's location. We actually stayed at the hotel twice. A One nighter on the way to Mainland China and three nights at the conclusion of the trip. We have stayed at Sheraton properties before and found many things here that would incline me to chose another property in Hong Kong next time. The rooms are fairly small […] and the rates very expensive. To add insult to injury the property was being renovated and windows were being washed. We paid over $300uUS per night and there was constant drilling and hammering during the day and we found the staff to be poorly trained and rude. All the food outlets were exorbitant and this was the only hotel we stayed in during our 24 night asia holiday that charged us for internet which was also unreliable. Will not stay at a Sheraton property again! Read moreGenuine Expedia guest review
"Close to Ferries which is the mode of travel"
From our arrival to our late checkout the Hotel did everything we required, staff throughout were excellent and always wanted to please. Our room was excellent, spacious, spotlessly clean and with constant care from staff. Highly recommend hotel and restaurants.Genuine Expedia guest review
We decided to book this hotel for its location. It was a great decision. From the moment we walked in till the moment we sadly left it was five days and nights of pure bliss. We stayed in a towers club room and were lucky enough to be upgraded to a corner suite. The Saturday was my 50 th birthday and in the club lounge and breakfast room I was greeted […] with Happy Birthday Sir by all the staff. It was just a great experience. My wife and I have stayed in hotels all over the world and we rated it if not our best definitely in the top two experiences worldwide. Thankyou Sheraton Hong Kong you were fantastic Read moreGenuine Expedia guest review
"Worth a look."
Nice, comfortable stay. Location is nice with harbour facing rooms providing a good view. Staff is freindly and co-operative. Overall a good experience.Genuine Expedia guest review
"FANTASTIC LOCATION AND FANTASTIC SERVICE"
I THINK IT WAS THE BEST STAY .THE SERVICE IS IMPECCABLE AND THE STAFF FROM RECEPTIONIST TO CONCIERGE TO ROOM SERVICE IS AWESOME. SPECIAL MENTION OF MS CATHERINE WHO WAS AT CAFE WHO WENT OUT OF THE WAY MAKE AN VEGETARIAN INDIAN DISH WHICH WAS AWESOME ..EXACT FOR INROOM DINING..THE CONCIRGE WERE MORE THAN HELPFUL FRIENDLY AND WENT OUT OF THE WAY TO GUIDE […] .WILL ALWAYS STAY AT SHERATON FOR SURE !!!!! Read moreGenuine Hotels.com guest review
"BEST Staff, Concierge fantastic, security capable"
The Sheraton Staff were wonderful & helped on our behalf, when we had an issue with being overcharged by a camera shop.Genuine Hotels.com guest review
We have stayed in this hotel before, and chose it this visit due to our previous positive experience. Our stay was affected by terrible weather, which obviously wasn't the fault of the hotel, but meant we couldn't enjoy the facilities such as the roof top pool which we had loved on our previous visit. However, overall we still enjoyed our stay and would […] definitely choose to stay again on any return trip to Hong Kong. Read moreGenuine Expedia guest review
Very nice inside ,but rooms are noisy on lower floors due to traffic,I complained so they gave me a room on a higher floor. Otherwise great hotel and great serviceGenuine Hotels.com guest review
"Wow! Great place to stay!"
Great location - had a harbour view room which had a fantastic harbour view. Safe location, easy to get around. Great room of large size. Very comfortable bed and pillows. Good service. Have no complaints, only positives. Would go back.Genuine Hotels.com guest review
"Overall good stay"
The hotel overall was good but I was not very satisfied with my room appointment. The window was quite small and overlooked the courtyard, but there was very little natural light. Otherwise the location was very good, it was clean and the bed was comfortable. I would stay again but would remember to request a better situated room.Genuine Expedia guest review
"Perfect Location - Great for Families"
We are a family of 5 adults and we asked for 2 interconnecting rooms - one with queen bed, the other with three singles - and we got exactly what we wanted on the 8th floor with splendid views over the harbour to Hong kong island and high enough up to not hear the traffic. The location is perfect - a very short walk to TST station and East TST station, […] to the Star Ferry terminal and to the shops on Nathan Road. It doesn't get any better than this. The rooms were very clean, modern and spacious and the room service was 100% (our rooms were always cleaned very nicely and in our 6 day stay we never even saw who cleaned them. Complimentary bottled water and chocolates every day. Great bathrooms shower and separate bath, double basins, complimentary toiletries, brushes, toothpaste, bathroom robes, slippers etc). Only negative was that the breakfast cost was somewhat excessive, but as we chose to sleep in and brunch on the run this was not such a problem. Read moreGenuine Expedia guest review
"A Pleasant Stay"
Clean, fairly comfortable rooms. Nice shower but small bathroom/toilet area. We paid for a river view room and the room they wanted to give us had very poor views (with no reduction in price). We were offered a room with a better view (with some building obstruction, but nevertheless a better view). We would advise travellers to check in advance where […] your room will be situated so you can change it ahead of time if necessary. The food and service at 'The Café' (both a la carte and the buffet) was very good. It had the atmosphere of a business hotel. Overall our stay was pleasant. Read moreGenuine Expedia guest review
"Excellent location, wonderful staff - perfection"
The Sheraton Hong Kong was fantastic. Friendly helpful staff, location is excellent. Facilities are second to none. Taxi’s right at your door. Rooms are spacious and cleaned consistently. Nothing is too much trouble for anyone here. We will most certainly be back.Genuine Hotels.com guest review
Sensational location, on the harbour and right next to all the various transport options. Great shops & restaurants within walking distance. The only issue was the WiFi, it was very poor.Genuine Hotels.com guest review
Fabulous, most outstanding hotel we've ever stayed in. We have an overseas holiday every year and this has been the best hotel we've ever stayed in, best staff, best services, fantasticGenuine Expedia guest review
"Almost a 5-star!"
Quite a comfortable room, but a long ways from the elevator. It was an Executive Harbor View room and that was the only place where the view was accessible. I think they should put in a lift lobby for easier access to that area of the hotel. Room service was good, Guest services were good, had to pay extra for internet in my room, Loved the location […] and the hotel was very comfortable and safe. Read moreGenuine Hotels.com guest review
"Sherraton in Kowloon for Business - May 2013"
Everything is as you expect. Good services, good room, comfort and clean. Price is high, but no more so than any other hotel in Hong Kong - It's just an expensive place... Only small issue is that there is NO bar. If you want a drink in a public place you have to use room service. They will delivery anywhere, but it takes 20-30 minutes. Needs fixing […] does this small point. Read moreGenuine Hotels.com guest review
"Nothing too much trouble"
I stayed here for three nights on my way to Shanhai and found its location excellent and the staff very helpful. They were happy to ring shop I wanted to visit and ask them what time it closed and helped post parcels and letters back to the UK. Food in the restraunt is expensive but you expect that. There are plenty of places to eat around. The room […] was large and comfortable with a work desk in the corner. The only down side was the extra charge for the Internet, an essential nowadays, not a lot but given the price of the rooms this should be included. Otherwise I would recommend this hotel. Read moreGenuine Hotels.com guest review
"First time in HK for the wife she loved it"
Great location great views the Chicago highly recommended and the sky lounge was a pleasure. No downside other than the getting in an out took a while to get right!Genuine Expedia guest review
"Good hotel in a great location."
Service at this hotel was excellent. Well staffed with reliable, pleasant people. Room was comfortable and clean. Bed was very good. Bathroom is standard fare but with good screens around the shower/tub, and useful.Genuine Expedia guest review
A wonderful place to stay right in the heart of the action! The Sheraton was really well placed and they were extremely helpful with all our requests: making dinner reservations, giving advice on what was open and what to avoid ( we were there during Chinese New Year) . We ate in several of the restaurants where attention to detail was fantastic! The […] room was great with a terrific harbour view. I would saty again. Read moreGenuine Hotels.com guest review
Stayed 4 days and had a great stay. Room was spacious and luxurious. The buffet breakfast was the best. Great choice of food and you can order a cappuccino at no extra cost. Also offered smoothies, great pastries and Asian food. Great views from our room.Genuine Expedia guest review
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