"Great location and worked well for our family"
Great hotel. Food was good, drinks were tasty. Beach massage was wonderful. We spent a lot of time in the hotel and didn't find anything wrong with it. Very well maintained. The staff was constantly cleaning all the common areas - really well kept propertyGenuine Expedia guest review
Response by The Westin Lagunamar Ocean Resort Villas, Cancun Dear Guest, Thank you for taking the time to write a review of our resort and for your nice comments abour our grounds. It is very important to us that you take home memories that you will never forget. We hope to see you again very soon to enjoy another Westin experience. Warm Regards,
"Great hotel for family and to enjoy the beach."
Conveniently located hotel, great setting, very nice and helpful staff. Beautiful beach, shopping center across the road, activities for children, very good breakfast. Self-parking on site. Convenience market on site too.Genuine Expedia guest review
Response by The Westin Lagunamar Ocean Resort Villas, Cancun In behalf the Westin Lagunamar Staff, we thank you for posting these wonderful comments, we are happy to know that your expectations have been met and we provided you with the experience and service we are used to give to our valuable guests. The comments and feedback from our guest are always well received. We look forward to see you back soon! Sincerely,
The trip to Cancun was amazing. The hotel was beautiful and very well kept. The staff went above and beyon to make our stay comfortable. The only complaint would be the food from the restaurants by the pool. The pizza tasted like cardbaord, the bread was overcooked on my sandwich and it was overpriced. After our party ordered there once, we didtn eat […] atthe hotel again. We were there during springbreak but this hotel was not loud and family oriented. Makes sure you travel to Isla Mujeres with the all inclusive package. You can zip line, snorkel and swim with the dolphins on this island. Read moreGenuine Expedia guest review
Response by The Westin Lagunamar Ocean Resort Villas, Cancun Dear Guest, We would like to thank you for posting your feedback, it is really important to us, we are definately checking what you mentioned about the food to improve and give you the great and perfect Westin Lagunamar experience. Warm Regards from Cancún.
"Great for families. Nice suites."
Great time at hotel. Would stay here again for sure. Right across the street from a great shopping area.Genuine Expedia guest review
Response by The Westin Lagunamar Ocean Resort Villas, Cancun Dear Guest, Thank you for posting your nice comments about our resort, we would love to welcome you back soon! Sincerely, The Westin Lagunamar Management Team
The quilt is uncomfortable. But the staffs are pretty nice. The hotel is at a great location.Genuine Expedia guest review
"Great place for the family in Cancun."
Great location in the middle of of Isla Cancun and across from La Isla mall. Even with Spring Break in full swing, this property was quiet and relaxing- your own tropical paradise. Beautiful grounds, great facilities, great pools, great service. Would definitely stay here again. We even listened to the time share pitch ( which we rarely do) and even […] that was professional and low key. Read moreGenuine Expedia guest review
Better than I could have imagined, clean, good location, food, poolsGenuine Expedia guest review
It's a BEAUTIFUL hotel. Good design, every room have a balcony face to ocean. They have beautiful poor and beach. I'll go back again. Only thing I thing they need improve is food, need more options. But still love this hotel.Genuine Expedia guest review
"Best location in Cancun hotel zone"
Lovely property with an excellent location in Cancun!!!! Staff was very accommodating. Could have used an additional employee in the coffee shop as there were always lines and only one staff member on duty. Maids were very nice but language was a barrier at times. Overall a pleasant experience and I would definitely go back.Genuine Expedia guest review
""A good time was had by all""
Westin is very good, very well run. The only negative is the restaurant; slow, and very expensive for what you get. We did not discover any good restaurants in Cancun, so no help there. Tip: if you have a car, go to the shopping area in the direction of the Walmart, but don't go there. When you get to the traffic circle, go off towards the right. After […] a couple of blocks, you'll see a boulevard, with two lanes in each direction. Go right and you will see a Mexican Department store/supermarket. We had a great time food shopping. Buy lots of Mangoes, both the kind you see in the States, and the smaller ones, which are insanely good. Read moreGenuine Expedia guest review
The resort is great. The pools, beach, and ocean view are all spectacular. The staff is very friendly and attentive. You can play tennis, swim, mini golf, just about anything. Very easy to travel on the city bus and there is a bus stop right next to the hotel.Genuine Expedia guest review
"Good/well lcated hotel."
Very good family hotel. Location great - right across from La Isla shopping plaza which has restaraunts and shopping. Good activities. Good pool, layout, beach, etc. Restaraunts and bars marginal. Service in the "nice" restaraunt very poor - wait staff nice but poorly organized. Staff in general though was great. Fitness center needs updating.Genuine Expedia guest review
"Perfect Family Vacation"
Great hotel with large, well appointed suites. Great location right on a wide part of the beach. We have 2 young children and the 1BR suite was perfect for us. Plenty of space and ways to close things off so that kids could nap/go to bed early and we could hang out and relax without worrying about waking them up. Only criticism is the check-in process […] which was painfully slow. We're already talking about going back again next year. Read moreGenuine Expedia guest review
Very satisfied with our ocean front studio room! Shuttle service from airport arranged by hotel was very helpful. This hotel is in a great location for shopping and has a beautiful beach. We would stay here again!Genuine Hotels.com guest review
"Great resort for romantic getaway"
Stood at the westin leguanamar for 5 days and from the moment we arrived me and my fiancee were treated like vip guest. The property is one of the newest in cancun and its empecable laggon and beach and pool areas were the most imoressive of any property ive ever seen. The service was promot and efficent and our one bedroom suite was a huge condo style […] apt with huge balcony - full kitchen and jacuzzi for 2. Everthhing was modern and super clean. Already decided to return and rebook this property for our october vacation. Only negative was that its not near the downtown area or the main nite club strip but this means more of a quiet atmosphere at night and for about 10 bucks a cab can get you to the party zone. Read moreGenuine Hotels.com guest review
"Great location & hotel for families or singles"
Very enjoyable vacation, with a very pleasant staff, great pool and beach. The mall across the street offers a variety of other restaurants, shops & fast food venues. The bus can be caught right in front of the hotel to go anywhere in Cancun.Genuine Expedia guest review
"Great Hotel. Just dont leave the property..."
Very nice hotel. Just don't rent a car in Mexico unless you are prepared to be extorted by the police. They got us at a roadblock, but from what i heard they get tourists on foot around the hotel zone as well. Save yourself the trouble and stay out of Mexico.Genuine Expedia guest review
The hotel is pretty and comfortable and the staff is wonderful. It's a long walk from the lobby to some of the guest rooms so if you have physical challenges, request a room closer to the lobby.Genuine Expedia guest review
"Great for couples or Families"
Great location and facilities. Only ate at one hotel restaurant out of three and it was ok but not as great as the rest of the place. We were not there long enough to use the kitchen but would be great for longer stays.Genuine Expedia guest review
The hotel staff members are outstanding. The view from the room is beautiful. The restaurant food was just O.K. with the exception of the breakfast buffet which was much better than others. I don't usually like any kind of buffet, but it was what you needed to do to get hot food--as you took it to the table as soon as they finished cooking it rather […] than ordering off the menu. It also included Mimosa and Bloody Mary's. We went to other restaurants in the area--two were great. Read moreGenuine Hotels.com guest review
Hotel was very comfortable, clean and the staff helpful. It was close to the activities we were interested in. The only negative, and it is minor, is that the wait service in the pool area was very slow. I think this would be solved with more waiters. Great stay.Genuine Expedia guest review
"Great hotel with great views,"
The hotel was very beautiful and right on the beach. Food options at the hotel were limited and pricey, but the mall next door offered plenty of other options. The room was spacious and clean. The pools and bar were really nice and the beach was awesome. I'd stay here again as it is very family friendly.Genuine Expedia guest review
"A perfect, relaxing stay"
Great location! Staff was there to help with anything and answer all questions. Was a great , relaxing vacation. Loved having the refrigerator/freezer and the washing/dryer machine. Breakfast and lunch were great- didnt' have dinner here, but the concierge made reservations for us at local restaurants. A perfect stay!Genuine Expedia guest review
"Very nice property"
Modern and comfortable with a super nice kitchenette. Just what you would expect from a Westin property stateside. Recommended.Genuine Hotels.com guest review
"Great hotel for families"
Westin Lagunamar is a beautiful hotel with excellent location. Walking distance to many fine restaurants and across the street to Isla Markeplace. Hotel employees and concierge service were very helpful.Genuine Expedia guest review
"Really enjoyable experience"
Hotel is located across the street from one of the main malls. Staff are helpful and courteous. Conceirge was very helpful in setting up tours and deep sea fishing. Beach is great. Pools are great. Drinking water at the hotel is safe. Bed was good. Sofa bed was--well, a sofa bed as far as comfort goes. Nice convenience store in the hotel. We brought […] back fish fillets from deep sea fishing which the staff at the pool side restaurant were happy to cook. Shuttle van and cab drivers connected to hotel were very good. Cab driver, as per Westin expectations, stayed around for two + hours as my wife and son shopped at Mercado 28. Generally quiet even with children and some partying. Tipping is culturally very important in Mexico and has benefits. For example, on the way back to the U.S. it was well worth the $10 I gave to the guy with the baggage dolly in the shuttle parking area at the airport to get our bags checked in and get us through ticketing. We'd go back to this hotel. Read moreGenuine Expedia guest review
"Home away from home"
We have stayed at this property for the 5th time. Attention to detail, overall up keep, responding to any need you have is flawless. Everyone is friendly and appears to take pride in their job. It always feels like going home.Genuine Expedia guest review
"Perfect hotel for couples & family."
Had a great stay with my husband at the Westin Lagunamar. Would even bring the kids next time. We had a 1 bed suite, ocean view, and found it very spacious, especially the bathroom with double sinks, jacuzzi & closed in shower & toilet. Poolside restaurant (viente) and Duna were very good and service was great. Only negative was our dinner at Oceano, […] was expecting very nice salad for 140 pesos (was pretty ok) and the entrees were small portions & terrible taste for 290 pesos (each). We had some nice wine & then went across the street to La Isla shopping centre and had good Mexican food at Taco & Tequila! Overall hotel was great, beach great, location perfect, close to everything! Just don't bother with Oceano! Read moreGenuine Expedia guest review
"Great location, beautiful beaches and amazing pool"
Great location, beautiful beach and pools. Service in the restaurants was a bit slow but the views were amazing and the food was pretty good. La Isla Mall was a 2 minture walk, Kukulcan Plaza was a 10 minute walk or a $5 cab ride or the bus stopped right in front of the resort and for $.50 you could just hop on the bus. The beach was one of the nicest […] on the strip of resorts. Read moreGenuine Expedia guest review
"Perfect vacation destination"
Excellent staff, beautiful property, fabulous view of the ocean, perfect location on the beach and across from the La Isla Mall. The room was spacious with a balcony and view of the sunrise. Staff was prompt with room service and transportation to the airport. Leticia at Conceriege set us up with a fantastic day at Xel-Ha. It is a perfect vacation destination...can't […] wait to return to this property. Read moreGenuine Expedia guest review
"Paradise in real life!"
The Westin Lagunamar is the best resort I have ever stayed at. The staff are very friendly, the villas are incredible, and the location is fabulous. Right when I was at check in, I knew that I made a great choice of a resort. The nice staff upgraded me for free to a bedroom villa so I could also be closer to my friends. The pools are like paradise and […] the beach has white and with the bluest water I've ever seen. However, the stay was quite expensive and the food there is very pricey! I suggest that you buy your own groceries down stairs at their market and cook it in your villa. Overall, the price was worth the quality of our stay. This resort is perfect for everyone, families with kids, couples, single travelers, and pretty much everyone else. I'm so glad I chose to stay at the Westin. It made my vacation ten times more enjoyable. Read moreGenuine Expedia guest review
"Amazing property; inconsistent service"
Bottom line: great property but inconsistent service level: This property has the best infinity swimming pool I've seen, a room hot tub with water-jet massage, and beautiful facilities (except the spa was more like a day spa). However, the "personal concierge" service sometimes means you have to wait to be served, and there are some staff that are not […] very pleasing when you report problems such as internet (which was down for my entire stay), Read moreGenuine Expedia guest review
"Christmas in Cancun"
This hotel was my son's choice as part of his time-share agreement and I joined his family there in December '12. It is fairly close to the Cancun airport and in a very nice, if a little too touristy neighborhood. The grounds and beach access were well kept and a pleasure to view. We were there for six fabulous days that the 3 and 5 year old girls just […] loved. The Crococun Zoo is pretty close and highly recommended. I'm looking forward to my next visit. Read moreGenuine Expedia guest review
The room and facility are superb. The only disappointment was the buffet dinner at OCEANO restaurant in the resort ($35 per person and the food is far below average). There is a very large shopping plaza on the other side of the street, and many dining options there. You can also take the bus to downtown for dinners. La Dolce Vita is awesome. The bus […] is more convenient than expected. It runs every few minutes and takes around 20-30 minutes to downtown. Read moreGenuine Hotels.com guest review
"Vacation for Nov'2012 at Westin Lagunamar Resort"
The location of Westin Lagunamar is great. It's in the middle of the hotel zone and it is easy to get to anywhere by bus and it is right across from La Isla Mall. The room we stayed in was very clean and the view was beautiful. We were on the 4th floor, so some trees were in the way of the ocean view a little, but they actually added some tropical feels […] to it, so no big deal. Every room (including studio room) has its own laundry machine and dryer, we had clean clothes everyday we were there, so my girlfriend loved it. Wi-Fi's range and speed was acceptable around the hotel and it worked best when we stayed close to the window if we were in the room. The pool is excellent, we thought we would spend more time on the beach, but it turned out we spent most of our time in that big pool with infinitive view. The hotel staffs were generally helpful if we need them. They were helpful for currency exchange and directions to us. We have never tried the restaurants at the hotel since many good restaurants are in La Isla Mall. I will stay at Westin Lagunamar again if we go back to Cancun. Read moreGenuine Expedia guest review
Hotel is superb.Genuine Hotels.com guest review
We've stayed in Cancun several times but think this hotel is the best. Perfect facilities, great staff, and amazing viewsGenuine Expedia guest review
Gorgeous hotel with amazing pools on right on a beautiful beach. The staff was very courteous and spoke excellent english. Tons of fun stuff for the kids and the mall is right across the street.Genuine Expedia guest review
"Very nice resort"
Overall, a very nice hotel. Facilities are morden and the pool is fantastic. The beach is very nice too. The only negative thing is that the concierge gives you a "personalized package" upon your arriving, which is basically a sales session for all kinds of tours. While this is fine, the concierge woman (at least the one talked to us) would say very […] negative things if you don't select the most expensive tour. Read moreGenuine Hotels.com guest review
"The beach and sight seeing within walking distance"
Everything about the resort-room,service,local amenities and my best impression was how helpful every staff member was. Service with a smile!!!!!Genuine Hotels.com guest review
We have stayed here before and have always been happy with all aspects of the resort. We think the grounds are the prettiest of the whole hotel strip. Extremely friendly and helpful staff.Genuine Hotels.com guest review
great 1 super large villa, with ocean view and a balcony that seats 4. the rooms were very clean , equiped with bose music system , flat screens, dining table for 6, separate bedroom with a dreamy bed, and a fully loaded bathroom.....the grounds were terrific below --excellent beachfrontand super pool.Genuine Expedia guest review
"Great hotel for family stay"
Very beautiful hotel with ocean view and 3 large outdoor swimming pools, the kitchen is great for family stayGenuine Expedia guest review
"Westin Lagunamar a fine place for everyone"
The hotel was clean, the staff was friendly and courteous. The grounds were impeccable. Wait times at the restaurants seemed a bit long but all in all a great experience. I would go back.Genuine Expedia guest review
"Extremely pleasant experience"
All of the staff is extremely gracious and professional. They make us feel very welcome and will go out of their way to provide any assistance.Genuine Expedia guest review
"great facility - management not so marvelous"
a meca of commerce in the commercial heart of cancun. you will be treated like an object but the facility is gorgeous with unusually well planned pool and beach areas - blowing away the ritz carlton for example. the folks are nice enough but its clear management is pre-occupied with time sale shares rather than basic hotelier functions like a pleasant […] check in experience - many people wait for hours and this demoralizes everyone concerned, somehow they seem to lack the common sense or courtesy of even a free drink for these people. Read moreGenuine Hotels.com guest review
"Lux resort for couple, mind some self-studying"
The room was clean - also contained own washer/dryer in the room! The staff, although they're amicable and smiling, not always helpful as they want them to be. -No special consideration given to our couple celebrating our 1st wedding anniversary -Gave wrong information about some promotions, prices or offers of restaurants or eateries in the region/resort -Personal […] concierge recommendations and information was very much misleading. Overall, a clean, luxurious resort villa with awesome amenities, but not a perfect one. Read moreGenuine Expedia guest review
We spent 3 weeks at a very nice hotel, very big area, gorgeous beach, great location. I recommend to all!Genuine Expedia guest review
The only reason I rated the cleanliness of the room at a 3 is because the bed linens were not as I expected. Being all white bed linens they show every spot. Nobody wants to sleep on stained blood etc sheets. However the staff did manage to find us non stained sheets after several failed attempts. The staff is amazingly accomadating and never sour. […] Everyone is so friendly and pleasant. They truely care about their guests needs here. For a first timer in Cancun this place was perfect! The location of the hotel is simply in just the right spot. Read moreGenuine Expedia guest review
"Worst service ever of a star wood Hotel"
The property is nice and well located but the service is the worst everGenuine Hotels.com guest review
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